CHAPTER 1
I- Fill in the blanks
Keywords How could you understand
Manager They get things done through
other people. Management
activities such as make
decisions, allocate resources,
direct activities of others to
attain goals.
Organization A group of people working
together to achieve a common
goal or set of goals.
Manager’s function Planning, organizing, leading,
controlling
Manager’s roles Managers perform 10
different. These 10 roles are
primarily interpersonal,
informational, decisional.
Manager’s skills Technical skills, human skills, A project manager needs
conceptual skills
Your own example
Project manager leads a
specific project from start
to finish, ensuring it stays
on track, within budget,
and meets its objectives.
Discrepancies between
attitudes and
behaviors tend to occur
when social pressures to
behave in certain ways
hold
exceptional power, as in
most organization
A manager in a
manufacturing company is
responsible for overseeing
the production process,
ensuring that the products
are manufactured
efficiently and meet quality
standards.
A marketing manager in a
retail company is
responsible for developing
marketing strategies,
conducting market
research, coordinating
advertising campaigns, and
analyzing sales data.
skills such as leadership,
communication,
negotiation, and problem-
solving to effectively

Manager’s activities Manager’s activities have 4
types: traditional
management, communication,
human resource management,
networking
Intuition A gut feeling or hunch that
guides decision-making
without relying on conscious
reasoning or analysis,
individual observation,
common sense
Systematic study The process of gathering and
analyzing data to understand
and solve problems in a
structured and objective way,
give scientific evidence.
Evidence –based The basing of managerial
management decisions on the best available organization uses evidence-
scientific evidence.
Few absolute in OB Organizational behavior is a
manage a team and ensure
successful project
completion.
A human resources
manager conducts
interviews, hires
employees, handles
employee performance
evaluations, and oversees
the development and
implementation of HR
policies and procedures.
A sales manager, based on
their experience and
knowledge of the market,
relies on intuition to make
quick decisions during a
client meeting when faced
with unexpected objections
or challenges.
A manager in an IT
company conducts a
systematic study by
analyzing data on customer
satisfaction, product
performance, and market
trends to identify areas for
improvement and develop
strategies for growth.
A manager in a healthcare
based management by
reviewing research studies
and consulting with experts
to make informed decisions
about implementing new
medical practices or
technologies.
There are so few absolute
 complex field with many
variables and few universal
truths.
Economic pressure The external forces that
impact an organization's
financial performance, such as
competition, market
conditions, and government
regulations.
Globalization The increasing
interconnectedness of the
world economy, leading to
businesses operating across
borders and cultures.
Diversity The variety of human
experiences, backgrounds, an
d perspectives within an
organization.
Model A model is an abstraction of
reality – a simplified
representation of some real-
world phenomenon
Productivity The combination of the
in OB because human
beings are complex
A manager in a retail store
faces economic pressure
when determining pricing
strategies and managing
inventory to remain
competitive in the market
and maximize profitability.
An operations manager in a
multinational corporation
adjusts production
processes and supply chain
logistics to adapt to the
challenges and
opportunities presented by
global markets and
international trade.
A manager in a
multinational team
promotes diversity by
fostering an inclusive work
environment, encouraging
cross-cultural
collaboration, and ensuring
equal opportunities for
employees from different
backgrounds.
A financial manager uses
financial models to forecast
future revenues and
expenses, analyze
investment opportunities,
and make informed
decisions about resource
allocation and financial
planning.
A manager in a call center
 effectiveness and efficiency of tracks call volume, average
an organization.
Absenteeism The rate at which employees
are absent from work without
a valid reason.
Turnover Turnover includes voluntary
terminations by the
employee (quitting),
involuntary terminations by
the employer without cause
(layoffs and discharges), and
other separations including
involuntary termi
nations with cause (firing)
OCB Discretionary behavior that
contributes to the
psychological and social
environment of the
workplace.
Deviant workplace Actions that harm the
behavior organization or violate its
norms.
handling time, and
customer satisfaction
metrics to identify
bottlenecks, optimize
workflows, and improve
overall productivity.
A manager in a healthcare
facility implements
employee wellness
programs, flexible
scheduling options, and
effective leave
management strategies to
reduce absenteeism and
maintain adequate staffing
levels.
Regarding turnover, the
older you are, the less
likely you are to quit your
job.
A team manager
acknowledges and rewards
employees who regularly
go above and beyond their
job duties by actively
contributing to team
projects, sharing
knowledge, and supporting
their colleagues.
A manager in a corporate
setting addresses deviant
workplace behavior by
implementing clear

Job satisfaction An employee's positive
emotional state resulting from
their job.
Individual A single person within an
organization.
Group A collection of individuals
who interact with each other
and share common goals.
Organizational The formal arrangement of
structure roles, responsibilities, and
reporting relationships within
an organization.
policies, providing training
on ethical conduct, and
taking appropriate
disciplinary actions when
necessary.
A manager regularly
conducts employee
satisfaction surveys, holds
one-on-one meetings with
team members, and
provides opportunities for
professional growth and
recognition to enhance job
satisfaction and employee
engagement.
A manager provides
individual coaching and
mentorship to employees,
identifies their strengths
and development areas, and
tailors performance goals
and feedback to foster
individual growth and
success.
A project manager
facilitates team-building
activities, encourages
collaboration and open
communication, and
establishes clear roles and
responsibilities to promote
effective group dynamics
and achieve project
objectives.
A manager in a large
corporation reviews and
redesigns the
organizational structure to
improve communication,
 streamline decision-making
processes, and enhance
coordination between
different departments.

II- Try to draw your own mind map to show the relationships of these above keyword.
You could add more words to illustrate your idea.