English 2

Episode 1 - Transcript
In this episode you can learn how to make introductions in a business setting.
Waiter hands drink to Victor.
VICTOR: Thankyou very much
SAM: Hello, I don't think we've met. Sam Eriks.
VICTOR: Victor Tang. Pleased to meet you.
SAM: And what company are you from Mr Tang?
VICTOR: OceanWide. I’m the sales representative for this region.
SAM: Ah yes. I know your company. Your business is expanding very rapidly at the moment.
VICTOR: Yes, we’re doing quite well. And yourself? Who do you work for?
SAM: Actually I work for myself. I’m the C.E.O. of a small export and packaging company. We
specialise in seafood.
VICTOR: It’s a growing market.
SAM: Yes, but a very competitive one Mr Tang.
VICTOR: Please call me Victor.
SAM: Sam. Victor, let me introduce you to someone. Lin – this is Victor Tang – he’s the
regional rep. for OceanWide. This is Lin Chan, my sales manager.
LIN: How do you do Mr Tang?
VICTOR: I’m very well thankyou. Nice to meet you Ms Chan.
LIN: And you.
VICTOR: Can I get you another drink?
LIN: Thankyou.
Let's look at introductions. First – how did Sam introduce himself to Victor – who he didn't know?
Hello, I dont think we've met.
Sam Eriks.
Victor Tang.
Pleased to meet you.
Sam said hello. We can say hello in most situations. He also said I don't think we've met. This
is a good phrase to use if you want to meet someone new. Practise saying Hello, I don't think
we've met, and then say your name.
Hello. I don't think we've met…

(your name)
Victor Tang.
Victor replied by saying his name and pleased to meet you. Pleased to meet you is a good formal
greeting for most situations. After Sam introduces himself, say your name, and 'pleased to meet you'.
Hello, I don't think we've met.

Sam Eriks.
(your name)
And the Western tradition is to shake hands when you meet someone. Usually, when we first
meet someone in a business situation, we want to find out what they do - what their job, or
position is. Let's see how Victor and Sam do this.
And what company are you from Mr Tang?
OceanWide. I'm the sales representative for this region.

Ah yes. I know your company.
Your business is expanding very rapidly at the moment.
Yes, we're doing quite well.

And yourself? Who do you work for?
Actually I work for myself. I'm the C.E.O. of a small export and packaging company. We
specialise in seafood.
Sam asks and what company are you from? There are a few different ways you could ask this
question: Let's try some of them:
What company are you from?
Which company do you represent?

What's your line of business?
Now you try answering Sam's question with your own answer, saying what company you are
from...
And what company are you from?
I'm from ......
Ah yes, I know that company.
And you can be more specific by asking about someone's job. Practise these...
And what's your position there?
And what do you do there?
Position means the same as job, but it's a more formal term. Listen to how both Sam and
Victor describe their positions:
I'm the sales representative for this region.
I'm the C.E.O. of a small export and packaging company.
We describe our job by saying I am or I'm and then naming the position. Notice that Sam says
he is the C.E.O. or Chief Executive Officer of his company. When someone asks who you work
for, it can be useful to also tell them what your job is. When meeting someone, it helps them
if you offer information before they ask. This makes the conversation more relaxed. Now Sam
is going to ask you who you work for and what your position is - answer his questions with
your own answers:
I’m from ......
Ah yes, I know that company.

And what’s your position there?
I’m the ......
Oh really. That's interesting.
Now, the business of names. Should we use formal titles, such as Mr, Mrs or Ms, or should we
use informal, more familiar names. Let's see how Victor solves this problem:
It's a growing market.
Yes, but a very competitive one Mr Tang.

Please call me Victor.
Sam.
Sam uses Victor's formal title - Mr Tang. But Victor says Please call me Victor. Now that they
have met, it's more comfortable for them to use each other's first names - at least in this less
formal situation. Practise saying Please call me, and your first name after Sam's statement.
Yes, but a very competitive one Mr Tang.
Please call me ......
Sam introduces Victor to someone else. Let's watch how he does this.
Victor, let me introduce you to someone.
Lin - this is Victor Tang - he's the regional rep. for OceanWide.
This is Lin Chan, my sales manager.
How do you do Mr Tang?
I'm very well thankyou.

Nice to meet you Ms Chan.
Sam says let me introduce you to someone. This is a very useful phrase. Practise saying it
after Sam:
Let me introduce you to someone.
When Sam introduces Lin, he has four pieces of information. Listen carefully to what they
are:
This is Victor Tang – he’s the regional rep. for OceanWide.
Did you hear the four parts of Sam's introduction?
First, he told Lin Victor's full name. Second, he told her what Victor's position was and his
company name. Third, he introduced Lin using her full name, and finally he told Victor what
Lin's job was. This way both Victor and Lin know enough about each other to start a
conversation. When introducing people at a function, it's important to try to make them feel
comfortable.
Finally, listen again to how Lin and Victor greet each other:

Nice to meet you Ms Chan.
And you.
Lin uses the phrase how do you do. Practise this phrase:
How do you do?
How do you do is another formal phrase for introductions. Victor replies with a formal phrase
too I'm very well thankyou. Practise this after Lin's question.
If someone says How do you do? or How are you? we usually say I'm very well thankyou.And we
could ask them how they are, by saying How do you do? or How are you?
Let's review some of the phrases we've learnt today, for introducing yourself and other
people. Practise the phrases with our characters Sam, Victor and Lin.
Hello, I don't think we've met.
Let me introduce you to someone.
Who do you work for?
Please call me Victor.
Nice to meet you.

Remember, when meeting people, tell them something about yourself before being asked.
When you ask people questions about themselves in English, use a falling tone - it sounds
friendlier. Instead of Who do you work for? (upward inflection)
Who do you work for? (downward inflection)
And when introducing a colleague, or someone you've met, use the full names of both people,
and their positions.
And that's all for today on The Business of English. I'll see you next time.
In this episode you can learn how to make, accept and refuse invitations in a business
setting.
VICTOR: Well, it's been good to meet you Sam, and very interesting to hear about your
business.
SAM: Look, we are having a small dinner for some of our clients and friends after this. Why
don't you join us?
VICTOR: That's very kind of you. I'll just check with my associate whether they have other
arrangements for us.
SAM: Your associate is most welcome to join us too.
VICTOR: Thankyou - excuse me.
WALTER: This is Sam Eriks from Eriks imports. He has very kindly invited us to a dinner.
SAM: Yes, would you like to join us?
WALTER: Unfortunately I have another engagement, but thankyou for the invitation.
SAM: Well, perhaps you could join us after that for a drink?
WALTER: Sounds great. I'd be happy to. Where shall we meet?
SAM: How about the lounge bar here. At about ten?
WALTER: I'll see you then. Excuse me…
SAM: Lin. Victor's joining us for dinner.
LIN: Oh wonderful.
VICTOR: I hope you don't mind.
LIN: Of course not, you're most welcome.
SAM: Well, shall we make a move?
LIN: Would you mind if I just say goodbye to a few people?

SAM: No problem - we'll see you outside in a few minutes.
LIN: Okay.
Let's look at invitations. How do you go about inviting someone to something. How does Sam
invite Victor to his dinner?
Look, we're having a small dinner for some of our clients and friends after this. Why don't you
join us?
Spoken invitations in this kind of situation are semi-formal. It's more like a suggestion than a
formal invitation. There are a few different phrases you can use. Practise them with Sam.
Why don't you join us?
Perhaps you could join us?
It would be great if you could join us.
Would you like to join us?
Notice that even though 'It would be great if you could join us' is not in a question form – it is
still being used as a question. Notice also how we use 'could' and 'would' in polite invitations,
not 'can' or 'will'. How does Victor reply?
That’s very kind of you.
He says ‘ That’s very kind of you.’
When replying to an invitation, first thank the other person for the invitation, then give your
answer. Here’s Victor with some different ways of doing this…
Thankyou.
That sounds good.
And you can put them all together, like this…
Thankyou.
Sounds good.
After thanking the person who asked, you need to give an answer, either accept the
invitation, or don’t accept the invitation, or give a reason why you can’t answer. What does
Victor do?
That’s very kind of you. I’ll just check with my associate whether they have other
arrangements for us.
Victor says he has to check with someone else. If there are other arrangements, Victor would
make an excuse. When refusing an invitation, you should give a reason. Look at this…
Sam: Would you like to join us?
Victor: No thanks.
Sam: Oh – right.
It’s rude just to say no without a reason, and the reason should be a good one. Look again.
Sam: Would you like to join us?
Victor: No thanks, it doesn’t sound very interesting.
Sam: Oh.
Sam would rightly be offended by that reply.
So what are some ways of making a polite excuse? Listen to Walter.
Yes, would you like to join us?
Unfortunately I have another engagement, but thankyou for the invitation.
Walter doesn’t need to say what his other engagement, or appointment is – just that he has
already made another commitment. Notice that he still thanks Sam for the invitation.
Practise with Walter some other ways of making an excuse…
Unfortunately I have another engagement.
I’m afraid I have another commitment.
I can’t I’m sorry. Perhaps another time?
By saying ‘Perhaps another time’, Walter is being polite and friendly, rather than just
declining the invitation. Notice that he says ‘I can’t’. This implies that he has another
commitment, without having to say what that commitment is. This is acceptable in business.
Sam and Walter make another arrangement. Watch how they do this.
Perhaps you can join us after that for a drink?
That sounds great. I’d be happy to. Where shall we meet?
How about the lounge bar here. About ten?

I’ll see you then.
Sam says ‘Perhaps you could join us after that for a drink?’
By saying ‘perhaps’ he is leaving the invitation open. Walter is under no pressure to accept.
Practise these phrases using ‘perhaps’ with Sam.
Perhaps you’d like to join us later?
Perhaps you’d be interested in meeting us for breakfast?
Perhaps we could meet later in the week?
Notice that Sam says ‘you’d’. Perhaps ‘you’d like to join us later’
You’d is short for ‘you would’.
Walter accepts and they make the arrangement. Notice the slightly less formal way Walter
accepts.
That sounds great. I’d be happy to. Where shall we meet?
You can use these simple phrases to accept an invitation. Practise them.
That sounds great.
Sounds good.
I’d love to.
I’d be happy to.
Walter says ‘Where shall we meet?’ You can use ‘shall’ or ‘will’, but ‘shall we’ is a common
usage in questions, simply because it is easier to say than ‘will we’. ‘Shall’ is also used when
asking for, or making suggestions. Let’s look at how Sam makes the arrangement…
How about the lounge bar here. At about ten?
I’ll see you then.
By asking ‘Where shall we meet?’, Walter is leaving the details of the arrangement up to Sam.
Sam gives a place and a time, but because this is an informal meeting, he doesn’t make it
sound like an appointment.
He says ‘how about the lounge bar’?
‘How about’ invites the other person to say if it is not convenient.

And he says ‘At about ten?’ as a question. This also leaves room for the other person to
suggest a different time. Practise these two phrases with Sam. Listen carefully to Sam’s
voice, and whether he uses a rising or falling tone.
How about the lounge bar here.
About ten?
Walter confirms the arrangement by saying ‘I’ll see you then.’ This is now a definite
commitment, and an end to the arrangement. Notice how the stress is on the word ‘then’ – to
confirm that the time is definite. Try saying this : ‘Ill see you then.’
Let’s have a look now at the end of the scene. There are some more useful phrases…
Lin. Mr Tang is joining us for dinner.
Oh wonderful.
I hope you don’t mind.
Of course not, you’re most welcome.
Sam: Well, shall we make a move?
Would you mind if I just say goodbye to a few people?
No problem – we’ll see you outside in a few minutes. Okay…
Victor says ‘I hope you don’t mind’. It’s a polite way of asking for someone else’s approval –
but Lin can’t really say no, since Victor is listening. But Lin politely confirms the
arrangement. Practise how she does this…
Of course not.
You’re most welcome.
What are the main points we’ve learned today.

When inviting someone informally, make it sound like a suggestion. That way, if someone
can’t accept, they don’t feel so bad. ‘Why don’t you join us?’ instead of ‘I invite you to join
us.’
And if you need to make an excuse, don’t just refuse an invitation – give a reason, and
apologise. ‘I’m sorry, I have another commitment.’ When confirming details, use an upward
inflection. ‘About ten.’ – sounds like an order. But ‘about ten?’ is asking whether it’s
convenient for the other person.
That’s all for today on the Business of English. See you next time.
In this episode we look at the things you can say to someone you've just met.
WAITER: Another drink sir?
WALTER: No thankyou.
SUE: Excuse me - is anyone sitting here?
WALTER: No - please have a seat.
SUE: That's better - my feet are killing me!
WALTER: Have you been here long?
SUE: No, but I just flew in this morning, and I haven't had a chance to sit down since then.
WALTER: Oh, where have you come from?
SUE: From Manila.
WALTER: Is this your first visit to Australia?
SUE: No, I have been once before, but it was a long time ago.
WALTER: And have you been to Sydney before?
SUE: No, it's an amazing city.
WALTER: Yes, it has its points. But you're lucky to live in Manila. It's a fascinating city.
SUE: What about yourself? Do you live in Sydney?
WALTER: No, I live in Melbourne. I'm just here for the conference.
SUE: I'm going to Melbourne later. What's the weather like there?
WALTER: Not too good in winter, but at the moment it should be okay.
So, how's your hotel?
SUE: It's good. Very convenient - just near the harbour.

WALTER: Have you seen the Opera House yet?
SUE: Yes, we flew right over it!
WALTER: Excuse me - there's someone I must talk to. (stands) It's been very nice to meet you.
I'm Walter by the way.
SUE: You too. I'm Sue. Perhaps we'll meet later.
WALTER: I hope so.
Today we're looking at a typical conversation you might have with someone you've only just
met – at a conference for example. What sort of thing can you talk about – and what topics
should be avoided? Let's look at how Walter and Sue get acquainted.
Sue breaks the ice – or starts the conversation.
Excuse me – is anyone sitting here?
No – please have a seat.
That’s better – my feet are killing me!
We can tell from how Sue speaks to Walter, that they haven’t met before. She is very polite,
and so is he. But then she says something more personal, and this is the ‘icebreaker’.
That’s better. My feet are killing me.
Sue is letting Walter know two things – firstly – that she is tired, and secondly that she is
willing to have a friendly conversation with him. By making a more personal, or casual
remark, she is inviting him to respond.
Have you been here long?
No, but I just flew in this morning, and I haven’t had a chance to sit down since then.
Walter asks ‘Have you been here long?’
To start a conversation like this, it’s fairly safe to talk about what people have just done.
For this, we use the present perfect –‘have’. Practise with Walter some typical questions like
this you could ask.
Have you been to Sydney before?

Have you seen the Opera House?
Have you tried any restaurants?
Questions that start with ‘have you’ are yes/no questions, so they have a rising tone:
When answering these questions in a situation like this it is helpful to add some information,
not just say yes or no.
If you just say ‘yes’ or ‘no’, people may think you don’t really want to talk.
No.
Oh.
Instead – notice how Sue helps the conversation along by giving some extra information.
No, but I just flew in this morning, and I haven’t had a chance to sit down since then.
Oh, where have you come from?
Sue has said that she flew in this morning. So this gives Walter an obvious next question.
‘Where have you come from.’
This is a different type of question – it’s asking for information.
Questions beginning with ‘where’, ‘when’, ‘what’, ‘why’, ‘who’ are all questions asking for
information. Notice the difference between ‘Where have you come from?’ – meaning where
did you fly from, and ‘Where are you from?’ – meaning what is your nationality.
Notice also the falling tone with these questions: ‘Where have you come from?’
This makes the question sound friendly. But be careful not to ask too many questions like this
all together – the other person may think you’re being too nosy.
Where are you from?
Manila.
What do you do?

I’m an accountant.
Why are you here?
I’m on business.
Who are you with?
My boss. Excuse me.
Where are you going?
Of course – some questions like this are alright – but try not to sound too inquisitive – and
offer some information or ideas yourself.
Is this your first visit to Australia?
No, I have been once before, but it was a long time ago.
And have you been to Sydney before?
No, it’s an amazing city.
Yes, it has its points. But you’re lucky to live in Manila. It’s a fascinating city.
Sue doesn’t just answer ‘yes’ or ‘no’ – she adds some extra information. And Walter finds the
opportunity to give his opinion, and to compliment the place Sue comes from. Now it’s Sue’s
turn to ask a question.
What about yourself? Do you live in Sydney?
No, I live in Melbourne. I’m just here for the conference.
Sue wants to ask Walter about himself – this is showing interest. So she says ‘What about
yourself?’
Practise some useful phrases to introduce a question.
And what about yourself?
And how about you?
These phrases should be followed by a question. Practise again, with the question to follow.
And what about yourself? Do you live in Sydney?
And how about you? Have you been here before?
When meeting someone new on business, but in a social setting – there are a few safe topics –
we can talk about travel and accommodation, basic questions about the other person, about
the city you are in, interesting sights to see, and of course, the weather.
I’m going to Melbourne later. What’s the weather like there?
Not too good in winter, but at the moment it should be okay.
Finally, let’s look at how Walter ends the conversation. He needs to make sure the other
person doesn’t think he is bored.
Excuse me – there’s someone I must talk to. It’s been very nice to meet you.
You too. Perhaps we’ll meet later.
I hope so.
He gives a reason why he must go, then says ‘It’s been very nice to meet you.’ Practise some
useful phrases for ending a conversation, with Walter and Sue.
Well, it’s been very nice to meet you.
Nice to meet you too.
It’s been good to meet you.
You too.
I have enjoyed talking to you.
So have I.
I hope we can meet again.
So do I.
Perhaps we’ll meet again.
I hope so.
In conversation, when asking questions remember to use a rising tone for yes/no questions –
such as those starting with ‘do you’ or ‘are you.’
Questions starting with ‘Do you’ ask about regular actions, and about likes and dislikes, or
opinions:
‘Do you travel often?’
‘Do you like the weather here?’
‘Do you think this session will be interesting?’
Questions starting with ‘Are you’ are asking for personal information:
‘Are you from Manila?’
or intentions:
‘Are you going to the dinner?’
Questions starting with where, when, what, why or who are asking for information, and they
often have a falling tone:
‘Where do you come from?’
‘When are you going back?’
People from different cultures have different ideas about what are reasonable topics for
conversation between strangers – so at first, it is safest to stick to general topics – such as
travel, the weather, places, and of course the business you are in.
And remember, to keep the conversation going – offer information, don’t just ask questions.
That’s all today on the Business of English. See you next time.
In this episode we look at how to chair a meeting.
DENISE: Has everybody got a copy of the agenda?
Would you mind taking minutes John?
JOHN: Not at all.
DENISE: Good. Well, then let's get started.
First of all, thankyou everyone for attending at short notice.

As you know, the objective of this meeting of the Capital Works Committee is to discuss a
proposal for some urgent building work at our Southside plant. As we've got to reach a
decision which may involve spending, we'll run it as a formal meeting.
Now, you've read the proposal, so without further ado, I'd like to open it up for discussion.
Perhaps if we can start with you Tan – what's your view?
TAN: Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps we
should…
DENISE: So, to sum up – I think we are all aware that some urgent work does need to be done,
and we will need to work on a longer term plan for a major refit.
Well, if there's no more discussion – we'll put it to a vote. We're recommending that tenders
be called for the urgent work needed. All those in favour?
All those against?
Then that's agreed.. Any other business?

Then we'll close the meeting. Thankyou everyone. The next meeting will be in two weeks, at
the same time…
Meetings. We love them or hate them – but we have to have them. Of course there are many
different kinds of meetings –from an informal chat, to a Board meeting, or even an Annual
General Meeting – and some are more formal than others – and so the language used in them
changes.
Today we’re looking at a more formal meeting – and in particular at the role of the
chairperson – or the person who runs the meeting.
Our Chairperson is Denise. Let’s look at how she starts things off.
Has everybody got a copy of the agenda?
Not at all.
Good. Well, then let’s get started.
Denise first makes sure everyone has an agenda – or a list of the items to be discussed at the
meeting.
Then she asks someone to take minutes – or keep a record of the meeting. Then she
announces the start of the meeting – she officially begins it.
Let’s practise some useful phrases for these three purposes…
Has everybody got a copy of the agenda?
Does everyone have an agenda?
Everybody should have received an agenda.
Could somebody take the minutes please?
Well, then let’s get started.
What does the chairperson do after formally beginning the meeting?
First of all, thankyou everyone for attending at short notice. As you know, we needed to
convene this meeting of the Capital Works committee to discuss a proposal for some urgent
building work at our Southside plant. As we’ve got to reach a decision which may involve
spending, we’ll run it as a formal meeting.
Now, you’ve all read the proposal, so without further ado, I’d like to open it up for
discussion.
Did you notice the different parts of that introduction by the chairperson?
First, she thanked people for attending the meeting. Even though it may be their job – it’s
good practice to thank people for attending.
First of all, thankyou everyone for attending at short notice.

Next, Denise states the objective of the meeting. Of course a meeting may have more than
one objective, but often meetings have one main objective, or aim.
The Chair should state the objective of the meeting. In this case it is to discuss a proposal,
and to reach a decision. A proposal is simply a more formal word for a suggestion – but it is
usually a detailed suggestion, in a written form.
Let’s look at some different ways of stating the objective of a meeting…
The objective of today’s meeting is to discuss the proposal…
We’re here today to discuss a proposal…
The purpose of our meeting today is to discuss the following proposal…
The next job of the chair is to invite discussion. Let’s look at how Denise does this…
Now, you’ve all read the proposal, so without further ado, I’d like to open it up for
discussion.
Perhaps if we can start with you Tan – what’s your view?
Denise says ‘without further ado, I’d like to open it up for discussion’.
‘Without further ado’ just means without any more procedure. We’re going to discuss it
straight away. Then she says ‘I’d like to open it up for discussion.’ ‘it’ refers to the proposal
she has just outlined.
Try repeating this phrase after me:

‘Let’s open it up for discussion.’
Let’s open it up for discussion
Okay – now, you can open a topic for general discussion – which means anyone can have a say.
The Chairperson controls the discussion. Or, the Chairperson may invite particular people to
speak. This is what Denise does – watch again…
Perhaps if we can start with you Tan – what’s your view?
Denise invites Tan to start the discussion. Let’s practise a few phrases for asking someone to
speak…
Who’d like to start the discussion?
What’s your view Tan?
Let’s hear from Tan.

Do you have a view on this Tan?
Another job for the Chair is to summarise the discussion – that is, concisely state the main
points made during the meeting.
So, to sum up – I think we are all aware that some urgent work does need to be done, and we
will need to work on a longer term plan for a major refit.
Denise summarises the main points from the discussion. To introduce this she could use
various phrases – practise these:
To sum up…
In summary…
So the main points are…
The outcome of a meeting might be a suggestion for an action. Depending on what kind of
meeting it is, this could be called a motion, or a recommendation. In our example, Denise
puts the recommendation of the meeting to a vote.
Well, if there’s no more discussion – let’s put the recommendation to a vote. We’re
recommending tenders be called for the urgent work needed. All those in agreement?
Anyone against?
Then that’s agreed.. Any other business?
Then we’ll close the meeting. Thankyou everyone. The next meeting will be in two weeks, at
the same time.
Notice how Denise controls the meeting – she doesn’t say ‘Is there any more discussion?’ She
says ‘If there’s no more discussion we’ll put it to a vote.’ She is controlling the meeting by
moving on. She then reiterates, or re-states the recommendation and calls for votes by saying
‘All those in favour’ – that is those who agree, and ‘All those against’. Votes are only taken in
a formal meeting procedure – in a less formal procedure, a decision can be taken by
consensus – by everyone agreeing during the discussion.
Notice that after the vote, Denise says ‘Then that’s agreed.’ A meeting agrees, or doesn’t
agree to a recommendation. If it’s a more formal motion – we say the motion is ‘carried’ or
‘not carried’.
Often at the end of the meeting a chairperson will call for ‘any other business’, before they
officially announce the meeting is closed, and announce the time for the next meeting.
In this episode we look at how to keep to the point in meetings.
TAN: Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps we
should…
LIN: Oh come on - the building is practically falling down!
DENISE: Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
LIN: Sorry.
TAN: As I was saying, perhaps we should get a second opinion before we spend any money.
DENISE: Thankyou Tan. What's your opinion Walter?
WALTER: Well, as far as I'm concerned, it's a question of safety. So I think we should go
ahead.
TAN: Are you suggesting that someone could get hurt?
WALTER: In my opinion, yes. If you ask me, there is a serious risk of an accident. And it's not
a recent problem…
TAN: Are you implying we should have done something earlier?
WALTER: Much earlier. It's a real concern.
LIN: Hear hear!
TAN: In that case, I agree - we should do something now.
JOHN: I think so too.
DENISE: Thankyou Walter. Well, if there's no…
BARBARA: Excuse me Madame Chairperson.
DENISE: Yes Barbara.
BARBARA: What about the problem with parking? There were no places again this morning.
WALTER: Maybe if you got to work on time…
DENISE: All comments through the chair if you don't mind Walter. Parking isn't on the agenda
for this meeting - perhaps you could suggest it for our next meeting Barbara. Well, if there's
no more discussion - we'll put it it to a vote.
JOHN: Hear hear!
Today we're looking again at meetings. In meetings, especially formal meetings, it's important
to keep the discussion relevant, and to the point. So we're looking at some words and phrases
that a Chairperson might use to stop irrelevant discussion and interruptions. We're also
looking at ways of stating an opinion, and agreeing or disagreeing.
First of all - notice how Tan states that he doesn't agree with the report.
Well, I'm not convinced that the work is as urgent as this report suggests.
Tan says 'I'm not convinced.' He means he disagrees with the report. But by saying he's 'not
convinced' - he is leaving himself open to another point of view.
Let's look at some phrases you can use to express disagreement.
I'm afraid I'm not convinced.
I don't entirely agree.
I'm not sure about that.
I can't agree with you there.
I don't think that's quite correct.
Notice that all of these ways of disagreeing are polite. If you use stronger terms of
disagreement - it can sound rude, or argumentative.
Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps...
Don't be ridiculous!
Excuse me?
When disagreeing, the speaker normally also gives a reason for their opinion, and may use an
expression showing that it is their opinion. Listen to Walter.
Well, as far as I'm concerned, it's a question of safety. So I think we should go ahead.
Are you suggesting that someone could get hurt?
In my opinion, yes.
Let's practise some phrases you can use to introduce your opinion about something.
In my opinion...
As far as I’m concerned...
If you ask me...
The way I see it is this...
And of course you can simply state ‘I think…’ or ‘I believe’...
Notice that Tan asks for clarification of the point Walter makes. He wants to make sure he
understands what Walter is saying.
Let’s look at some ways of seeking clarification, and checking understanding. Practise these
with Tan.
Are you saying that someone could get hurt?
Do you mean someone could get hurt?
Are you implying that someone could get hurt?
One of the roles of the Chairperson is to make sure everyone gets to have their say. All
discussion should go through the chair - that is, people talk to the Chairperson, not to each
other directly. So the Chairperson sometimes has to interrupt, or stop someone from
speaking. Let's see how Denise does this.
Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps...
Oh come on - the building is practically falling down!
Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
Sorry.
By saying 'I don't think Tan had finished', Denise is politely telling Lin that she shouldn't
interrupt, and Lin apologises. But what should you do if someone keeps trying to interrupt?
So perhaps...
Oh come on - the building is practically falling down!
Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
Well it's obvious...
Yes, but we do need to hear everyone's views on this...
Let's just vote on it
All in good time Lin. Please go on Tan...
Notice that the language the chairperson uses is always polite, but firm. She uses 'sorry'
'thankyou' and 'please' as a way of respecting the other members of the committee - although
she is in charge.
On the other hand, there is a time factor - it may be necessary to cut people short.
...and furthermore, if we look more closely at some of the estimates, we can see...
Excuse me - sorry Tan, perhaps we should move on.
I'm nearly finished.
Yes but we do have to keep an eye on the time. Perhaps we can come back to that point
later.
I think it's quite important.
It is important, but I think it's more important we hear everyone's views on this. Barbara?
There were two key phrases used to stop Tan from sending everyone to sleep. The first one -
'perhaps we should move on' is phrased as a suggestion - but it is said in a firm way - with a
falling intonation at the end.
Practise with me:

'Perhaps we should move on.'
Perhaps we should move on.
This falling intonation makes it a more definite statement, rather than a suggestion.
The second one was put as a reason for moving on - that time is short - notice the emphasis
on the word 'do', and practise after me:
'We do have to keep an eye on the time.'
We do have to keep an eye on the time.
Remember we said the discussion has to be relevant. What do we do if someone makes an

irrelevant comment?
What about the problem with parking. There were no places again this morning.
Maybe if you got to work on time...
All comments through the chair if you don't mind Walter. Parking isn't on the agenda for this
meeting - perhaps you could suggest it for our next meeting Barbara.
When Walter makes a comment directly to Barbara, Denise says:
'All comments through the Chair if you don't mind'. This is a way of reminding Walter of
correct meeting procedure. 'All comments through the chair' means he must speak to the
meeting, not directly to one person at the table. Denise suggests that 'Parking isn't on the
agenda for this meeting'. But so that Barbara doesn't feel bad - she suggests it could be
discussed at another time.
Finally - we've looked at disagreeing, let's look at ways of agreeing with a point.
Are you implying we should have done something earlier?
Much earlier. It's a real concern.
Hear hear!
Well, in that case, I agree - we should do something now.
I think so too.
Agreeing is simpler than disagreeing, as you don't have to state a reason. Repeat these
phrases after me:
I agree
I agree
In that case, I agree.
In that case, I agree.
I'll go along with you.

I'll go along with you.
I couldn't agree more.
I couldn't agree more.
That's right.
That's right.
I concur.
I concur.
Absolutely!
Absolutely!
Let's review some of the other important expressions we've looked at in today's episode.
I'm afraid I'm not convinced.
I can't quite agree with you there.
As far as I'm concerned, it's a question of safety.
Perhaps we should move on.
We do have to keep an eye on the time.
When giving opinions in a meeting, it's important to use phrases such as 'in my opinion'; 'From
my point of view' or 'I think' - instead of just stating your opinions as facts. This is respectful
of other people who may have different views.
But when you strongly agree with something someone else says - you can say 'Hear Hear!'
That's all for today - see you next time on The Business of English.
In this episode we look at the options or choices that have to be made.
DENISE: Now we're looking at the options for handling our on-line orders. They're going
through the roof and frankly the lead-time for delivery is blowing out. We need to improve
our performance in this area. Any suggestions?
TAN: Well, as I see it, we have three options. The obvious one is to employ more people to do
the job. Another alternative is to automate the system more - cut down on the physical
handling.
JOHN: And the third option?
TAN: We could outsource.
DENISE: What are the pros and cons?
BARBARA: Well, looking at increasing staff versus automation, we have to consider the cost.
Automating has a higher capital cost than putting on more staff. On the other hand,
employing more people is more expensive over a long term. If we keep growing, it'll cost
more in the long run.
DENISE: How likely is it that we'll see continued growth?
TAN: I'd say it's a certainty.
JOHN: I'd say a high probability. Nothing's certain in business.
DENISE: So what about the third option?
TAN: Outsourcing? Well, it does take the problem off our hands. But we lose contact with our
customers.
DENISE: What about the bottom line?
BARBARA: Outsourcing is the cheapest option, and the easiest - in the short term. But if we
want to keep the operation in-house, the best option is automating our system. The only
down side is, we're taking a risk that our business will keep growing.
JOHN: Which we hope it will.
DENISE: We certainly do.

We've looked before at formal meetings. Today's meeting is a more informal one, to discuss a
specific issue. The discussion is more free-flowing, or uncontrolled. Let's look first at some of
the language used by Denise when she introduces the problem.
Now we're looking at the options for handling our on-line orders. They're going through the
roof and frankly the lead-time for delivery is blowing out. We need to improve our
performance in this area.
Denise says 'we're looking at the options'.
'Options' are different solutions, or answers, to a problem. What is the problem? 'On-line
orders are going through the roof'.
'On-line orders' are orders for goods received through the internet, and if they're 'going
through the roof', they are increasing in number very rapidly.
The 'lead-time' for delivery is the amount of time it takes from when the order is received to
when it's delivered, and if it's 'blowing out' - that time is becoming too long. We use the
expression 'blowing out' for something which is becoming too great, in a bad way.
So to 'improve our performance' means, in this case, to shorten the time it takes to deliver
goods.
Let's look at Tan's suggested options.
Well, as I see it, we have three options. The obvious one is to employ more people to do the
job. Another alternative is to automate the system more - cut down on the physical handling.
And the third option?
We could outsource.
Tan describes three options. First he lets us know that this is his opinion, by saying 'As I see
it'.
Practise with Tan some different ways of letting someone know that what you're stating is
your opinion.
As I see it, there are three options.
In my opinion there are three options.
From my point of view there are three options.
As far as I'm concerned, there are three options.

The three options are: employ more people, automate, and outsource.
To 'outsource' means to use an outside company. When presenting different options, we can
order them by numbers, like this. Firstly, we could employ more people, secondly we could
automate, and thirdly we could outsource.
We can also use phrases, such as 'one option is to' and 'another option is to...'
We can also use linking words, such as 'or' and 'alternatively'.
Or, we can use a combination of these methods.
Now let's look at the language used to discuss these options.
Well, looking at increasing staff versus automation, we have to consider the cost. Automating
has a higher capital cost than putting on more staff. On the other hand, employing more
people is more expensive over a long term.
When considering two options, we are comparing them. Barbara talks about increasing
staffversus automation. She is saying that she is going to compare these two things. Another
phrase she could use is 'as against'. Practise with her.
Let's look at increased staff versus automation.
Let's look at increased staff as against automation.
When comparing two things, we use comparative adjectives.
Listen to Barbara again, and see if you can hear the two comparative adjectives.
Automating has a higher capital cost than putting on more staff. On the other hand,
employing more people is more expensive over a long term.
She says automating has a higher capital cost than putting on more staff. 'Higher' is a
comparative adjective.
We often use 'than' for the option that is being compared. Remember for words of longer than
two syllables, we use 'more' for the comparative. Employing more people is 'more expensive'.
Because Barbara has already said what the second option is, automating, she doesn't need to
say 'employing more people is more expensive than automating'.
Notice that she uses the phrase 'on the other hand'. This is used to introduce another side to
an argument. Practise this with Barbara.
On the one hand automation is expensive.
On the other hand it's more efficient.

Another way of comparing two ideas is to use linking words such as 'but' ,'although' and
'however'.
Automation is expensive, but it's more efficient.
Although automation is expensive, it's more efficient.
Automation is expensive, however it's more efficient.
Now listen to the discussion about the likelihood of continued growth.
How likely is it that we'll see continued growth?
I'd say it's a certainty.
I'd say a high probability. Nothing's certain in business.
Denise asks how likely continued growth is. In looking at words to describe likelihood, we can
use these words:
unlikely
Possible
Probable
Certain
So we can say:
It's unlikely
It's possible
And so on.
We can also qualify these with words such as 'very' 'quite', 'highly' or reasonably
'It's very unlikely'

It's quite possible'
"Its highly probable'
'It's reasonably certain
And in a different kind of sentence, we can use them as nouns:

It's a certainty
It's a possibility
There's a probability
There's a high likelihood
But we don't say 'there's an unlikelihood. We say 'There's no likelihood.'
Finally, look at what happens when we compare more than two options.
Outsourcing is the cheapest option, and the easiest - in the short term. But if we want to
keep the operation in-house, the best option is automating our system.
Did you hear the superlative adjectives used to compare more than two things.
Listen again. There are three.
Outsourcing is the cheapest option, and the easiest - in the short term. But if we want to
keep the operation in-house, the best option is automating our system.
Well our bottom line is that that's all we have time for today - so I hope it's quite certain I'll
see you next time for The Business of English.
Today's focus is on the verb tenses used in reports.
DENISE: Today we're looking at our new widget plant being built at Southside. I've asked
Barbara to report on progress and bring us up to date and up to speed. Barbara?
BARBARA: Thanks Denise. I'll just outline the process we've been through, identify some
problems, and give you an estimate on completion time and the outcome financially.
JOHN: Is it good news or bad news?
BARBARA: Bear with me. Now, if you recall, after a feasibility study, we put the project out
to tender eighteen months ago, and selected Ezybuild as our project manager.
Work commenced about fifteen months ago, and it's been progressing to schedule until
recently.
DENISE: What's the problem?
BARBARA: Unfortunately there are three: Firstly, there's been a delay in materials -
specifically steel because of industrial issues at the suppliers. Secondly, we've lost days due
to the weather. And finally, there's been a resulting cost blowout.
JOHN: So what are we going to do?
BARBARA: Well, they've managed to get another supplier now. I suggested moving the
completion date back. That way, there's no penalty, and they agreed to re-deploy their
workers until building can start again.
JOHN: Smart thinking.
BARBARA: We've been waiting for the rain to stop - but we can't control the weather!
DENISE: And the cost?
BARBARA: At this stage, just a small overage. But I'll be watching it very closely over the next
few months. With no more delays, we're expecting to complete the project just one month
behind schedule.
DENISE: Good work Barbara.
JOHN: Humph
Today's episode is a focussed meeting with a specific purpose. Barbara has been asked to
report on the progress of a project. Our focus today is on the verb tenses she uses to report.
Firstly, let's look at how Denise asks for Barbara's report.
Today we're looking today at our new widget plant being built at Southside. I've asked Barbara
to report on progress and bring us all up to date and up to speed.
Denise says 'Today we're looking at our new widget plant'.
She uses the present continuous tense.
'We're looking' or 'We are looking' - because she's telling them what they are doing, and what
they are going to do at the meeting now.
She doesn't use the simple present 'we look', because that is used for regular actions.
Then she says 'I've asked Barbara to report'.
She uses the present perfect tense: 'I have asked' because she asked Barbara to report before
the meeting, and Baraba is about to give her report.
We'll look more at present perfect later.
And she wants Barbara to bring them 'up to date' and 'up to speed'.
These are common expressions - to bring someone 'up to date' is to tell them what has
happened up to the present. And to bring someone 'up to speed' is to make sure they know all
the relevant facts.
How does Barbara respond?
Thanks Denise. I'll just outline the process we've been through, identify some problems, and
give you an estimate on completion time and the outcome financially.
She says 'I'll just outline the process…"
She uses the future tense: I will, because she's talking about something she's going to do in
the next few minutes. Notice that the 'will' is not repeated, but it applies to all three of the
things she says she is going to do.
Let's see how Barbara reports on progress.
Now, if you recall, after a feasibility study, we put the project out to tender eighteen months
ago, and selected Ezybuild as our project manager.
Because Barbara is describing events in the past, she uses the simple past tense.
We put the project out to tender.
We selected Ezybuild as the project manager.
These events happened in the past, and they are finished.
Work commenced about fifteen months ago, and it's been progressing to schedule until
recently.
Again we see the simple past in the phrase: Work commenced about fifteen months ago. The
work started at a particular time in the past. But look at the next phrase: "It's been
progressing to schedule"
When we look at continuous events - things that happen over a period of time, we use a
continuous tense. The work started in the past, and it has continued until the present. This is
called the present perfect continuous tense. 'It's' here is short for 'It has'. Try some other
examples with Barbara.
Work's been going on since last year.
We've been monitoring progress continuously.
I've been checking the work regularly.
Now let's look at how Barbara describes the three problems.
Firstly, there's been a delay in materials - specifically steel because of industrial issues at the
suppliers. Secondly, we've lost days due to the weather. And finally, there's been a cost
blowout.
Notice the verb tense Barbara uses.
There's been a delay; 'we've lost days'; 'there's been a cost blowout.'
These are all present perfect verbs, using 'has' or 'have'.
'There has been',

'we have lost.'
Present perfect tense is used to describe events which began in the past and are still true
now.
In business it can be important to use the correct verb tense - using the wrong one can
change the meaning - for example, if Barbara said 'There was a delay' - it means this delay
happened in the past, and there is no delay now.
If she says 'there is a delay', she means that delay is still happening - they are still losing time.
But if she says 'there has been a delay', she means the delay started in the past and has
continued up until the present. But as we'll see - she is now fixing the problem.
Well, they've managed to get another supplier now. I suggested moving the completion date
back. That way, there's no penalty, and they agreed to re-deploy their workers until building
can start again.
Let's look at the verb tenses here...
'They've managed to get another supplier.' They managed to get another supplier in the past,
and that supplier is still now supplying the materials.
I suggested moving the completion date back. She suggested it at a particular time in the
past.
There's no penalty. There is no penalty now.
They agreed to redeploy their workers - they agreed at a particular time in the past.
Redeployed means they were sent to work somewhere else.
Look now at the last part of the scene.
We've been waiting for the rain to stop - but we can't control the weather!
And the cost?
At this stage, just a small overage. But I'll be watching it very closely over the next few
months. With no more delays, we're expecting to complete the project just one month behind
schedule.
Here we see some examples of continuous tenses to help meaning.
We've been waiting - we have been waiting for the rain to stop, and we are still waiting.
I'll be watching - I will be watching in the future over a long time.
We're expecting - we are expecting at the moment, and we will continue to expect in the
future.
Notice also how Denise asks a question.
but we can't control the weather! And the cost?
She says 'and the cost?' The upward inflection in her voice - 'and the cost?' tells us this is a
question, although it's not a complete sentence. The complete sentence would be - 'What will
it cost?' In spoken English, this is very common.
Practise some examples with Denise.
And the cost?
And the result?
And the reason?
Today we looked at reporting back. Remember, first summarise what you are going to report
on. We also focussed on the different verb tenses, which help exact meaning.
That's all we have time for today, so I hope we'll be seeing you next time for The Business of
English.
Today we're looking at presenting information using charts and graphs.
TAN: Now, I'd like to refer to the first graph - as you can see this is a bar graph measuring net
sales over the first ten months of the year.
You'll notice that sales rose steadily in the first few months, then there was a marked
increase in April. They peaked in May at around 3.2 million, and levelled off, then there was a
dramatic drop in the following month, followed by a significant increase in August, and this
trend has continued up until the present.
JOHN: What was the reason for the sudden drop in July?
TAN: This was mainly due to a drop off in air conditioner sales - so it's a seasonal effect.
DENISE: Could it be a consequence of the negative effect of the interest rate rise?
TAN: Possibly. Now, if I could draw your attention to this next diagram. This is a line graph of
sales - the blue line represents air conditioner sales, the red line shows heaters. As you'll
note, air conditioner sales dropped steadily from January to July, bottoming out then, while
heater sales experienced a sharp increase from March to June, then dropped markedly from
June to July, then declined through to September, with a pronounced drop in October.
JOHN: Does this explain the fluctuation in total sales?
TAN: Largely - if we look at this pie diagram, you can see that air conditioners and heaters
together represent more than half of our total sales - but they vary seasonally, while other
appliances are fairly steady through the year.
JOHN: Well, we can't sell air conditioners when it's cold. What's the solution?
TAN: Export to Europe and America!
DENISE: Easier said than done.
Today we're looking at presenting information using charts and graphs. We saw three types of
diagram:
A bar or column graph
A line graph
And a pie chart.
Look at how Tan introduced his presentation.
Now, I'd like to refer to the first graph - as you can see this is a bar graph measuring net sales
over the first nine months of the year.
Tan says 'I'd like to refer to the first graph.'
When referring to a diagram or graph, first direct your audience's attention to that diagram.
Practise with Tan some phrases to use for this.
I'd like to refer to the first graph...
If we have a look at this graph...
If I could direct your attention to the graph.
Looking at the graph on the screen...
Let's look at the language Tan uses to describe what the graph shows.
You'll notice that sales rose steadily in the first few months, then there was a marked
increase in April. They peaked in May at around 3.2 million, and levelled off, then there was a
dramatic drop in the following month, followed by a significant increase n August, and this
trend has continued up until the present.
Here's our graph.

Tan said the sales rose steadily at first, then there was a marked increase in April.
This levelled off, then there was a dramatic drop, and then a significant increase.
In describing trends, we use two words - one of those words is a noun or verb.
For example we may talk about an increase, or a decrease in numbers. Other words for an
increase are rise, climb, improvement, upturn.
Most of these words can also be used as a verb: to increase; to rise; to climb; to improve.
Other words for a decrease are fall, decline, worsening, downturn.
These also have verbs from them: to decrease; to fall; to decline; to worsen.
So we say - there was an improvement in the figures for April, or the figures for April have
improved.
There has been a decline in sales since June, or sales since June have declined.
But we often add more descriptive words -adjectives and adverbs. Remember adjectives go
before nouns, and adverbs go after verbs.
These describe the change in figures - was it big or small, fast or slow?
Other words for a big change are significant, marked, massive, pronounced, substantial.
Most adjectives can also be made into adverbs, just by adding 'ly' or 'lee'. There is no adverb
for 'big', but informally we say 'a lot'.
Other words for small are slight, insignificant, and their adverbs slightly, insignifanctly.
Other words for a fast or quick change are sharp, dramatic, sudden, and again we add 'ly' for
the adverbs.
And for a slow or medium change, we can use steady or moderate, and the adverbs steadily
and moderately
Now - try changing the phrases from noun phrases into verb phrases - for example - if Tan
says 'There was a dramatic increase in sales' - you say 'Sales increased dramatically.'
Have a try.
There was a steady rise in sales.
Sales rose steadily.
There was a significant fall in sales.
Sales fell significantly.
There was a slight recovery in sales.
Sales recovered slightly.
Now let's look at how Tan handles a question about the graph.
What was the reason for this sudden drop in July?
This was mainly due to the drop off in air conditioner sales - so it's a seasonal effect.
Could it be a consequence of the negative effect of the interest rate rise?
Here are four useful phrases for describing causes:

Due to
The drop in sales is due to an interest rate rise.
A consequence of
The drop in sales is a consequence of an interest rate rise.
Because of
The drop in sales is because of an interest rate rise.
A result of
The drop in sales is a result of an interest rate rise.
How does Tan explain his next diagram?
This is a line graph of sales - the blue line represents air conditioner sales, the red line shows
heaters. As you'll note, air conditioner sales dropped steadily from January to July, bottoming
out then, while heater sales experienced a sharp increase from March to June, then dropped
markedly from June to July, then declined through to September, with a pronounced drop in
October.
He says air conditioner sales 'bottomed out' in July. This means they reached their lowest
level.
Then he says they 'experienced a sharp increase'. And he says there was a 'pronounced' drop in
heater sales in October. 'Pronounced' here means significant, or large. Finally, look at how
Tan talks about his pie diagram.
...if we look at this pie diagram, you can see that air conditioners and heater sales together
represent more than half of our total sales - but they vary seasonally, while other appliances
are fairly steady through the year.
Tan says air conditioners and heaters 'represent' more than half of sales. This means they
account for more than half of the sales. We could put this another way:
More than half of sales are represented by air conditioners and heaters.
We could say washing machines represent 15% of sales.
Washing machines account for 15% of sales.
Washing machines make up 15% of sales.
And that's accounted for our time today in the Business of English. See you next time.
We look again at presentations.
TAN: Today I'm going to look at the results of our customer survey. First I'll go through the
survey questions, then summarise the results, and finally I'll outline the conclusions. After
that, there'll be time for questions and discussion. So, let's start with the survey questions...
Turning to the results, as you can see from the diagram, most people decided what to buy
when they saw the product at the showroom. About one third made their decision based on
what the salesperson said. The others knew what they wanted to buy already. Most of those
made their decision on the recommendation of a friend. Only a few said they relied on
advertising...
Let's move on to the conclusions.The first one is that it's very important that salespeople on
the floor know about our products. Another is that after-sales service is critical. People who
experience good after-sales service are more likely to recommend a brand.And finally,
advertising – it's expensive, so we need to make sure we're getting results.
In today's program, we look again at a presentation. Tan is presenting the results of a survey.
Let's see how he does it. How does Tan start his presentation?
Today I'm going to look at the results of our customer survey.
When giving a presentation it's important to state clearly what you are going to talk about at
the beginning. What is your topic?
For this, Tan uses the future tense 'I'm going to…'. He could also have said 'I will…'
And instead of 'look at' he could have used other words:

examine,
analyse,
review,
discuss.
After introducing the topic, what does Tan do next?
First I'll go through the survey questions, then summarise the results, and finally I'll outline
the conclusions.
After that, there'll be time for questions and discussion.
Tan outlines the structure of his presentation. There were three parts. Notice how he signals
this by using sequencing words: first, then, and finally.
The structure of his talk is:
Introduction, then part 1, survey questions; part 2, survey results; part 3 survey conclusions.
There's one more sequencing signal in his introduction. Did you hear it?
After that, there'll be time for questions and discussion.
Even though Tan said 'finally' he would talk about conclusions, he has something 'after that'.
This is because the questions are not part of his presentation. He's telling his audience that
after he's talked about conclusions, it will be time to ask questions.
So sequencing words are very useful - they tell your audience how many parts are in your talk
- and they can signal when you are moving from one topic to the next one. Sequencing words
are words like firstly, secondly, thirdly, then, next, finally, after that, following that, and
later on. Another type of signal can be used to show you are moving from one part of your
talk to another.
Here are three that Tan uses - practise them with him.
So, let's start with the questions...
Turning to the results...
Let's move on to the conclusions.
When we speak in English, pauses and intonation are as important as the words we use -
because they help people understand. Listen.
Let's move on to the conclusions. The first one is that it's very important that salespeople on
the floor know about our products. Another is that after-sales service is critical.
Without pauses or intonation, it's much harder to understand - and it sounds boring. Let's add
pauses.
Let's move on to the conclusions. (pause) The first one (mini-pause) is that it's very important
(mini-pause) that salespeople on the floor (mini-pause) know about our products. (pause)
Another(mini-pause) is that after-sales service is critical.
Pauses should come between sentences - here. But you'll notice small pauses in the middle of
sentences - after phrases. These help the listener to follow what is being said.
Now we add intonation and stress.
Intonation is the way we pronounce sentences. Note the downward intonation at the end of
sentences - 'Let's move on to the conclusions'; 'about our products'; 'After sales service is
critical.'
Stress occurs in words, and sentences. In words - one syllable is stressed. The wrong stress
makes it hard to understand. So:
Conclusion, not conclusion
Products, not products.
Even more important in speaking, is to stress the important words in a sentence. This helps
the meaning of what you are saying - it gives emphasis.
So Tan says Let's move on to the conclusions, stressing 'conclusions' because it's the key word
in this sentence. The other words stressed are the key words for understanding.
Let's listen to Tan once more, noting the pauses, intonation, word and sentence stress.
Let's look at the diagram, and how we can describe numbers, or statistics.
First, Tan says 'most people decided what to buy at the showroom'.
Because more people decided at the showroom than at home, we can say 'most', 'the
majority', or 'over half'.
To describe people deciding at home, which is less than fifty percent, we could say 'a
minority' or 'less than half'.
Looking at the reasons for decisions, we are comparing four groups of people. We can use
descriptive words such as 'many', 'some', ' a few'.
And we can say 'the greatest number' or 'the highest percentage'.
The greatest number of people went by the salesperson's recommendation.
We could say 'only a few' relied on advertising.
And we can use words like approximately, about, nearly, over and under.
Approximately one third

About a quarter
Over a quarter
Under a third.
Finally, let's look at Tan's conclusions.
The first one is that it's important that salespeople on the floor know about our products.
Another is that after-sales service is critical. People who experience good after-sales service
are more likely to recommend a brand. And finally, advertising - it's expensive, so we need to
make sure we're getting results.
Notice again how Tan uses signals for his conclusions. His audience can clearly hear that there
are three...
He says 'the first one', (pause)
'Another' (pause)
and 'finally'.
Notice also how Tan uses adjectives to make his points. You shouldn't use the same words all
the time.
What are the adjectives?

They are important, critical and expensive.
So, to summarise:
State your topic.
Outline the structure of your presentation.
Use signalling and sequencing words.
Pay attention to intonation and stress.
Use descriptive words and adjectives, not just numbers.
And in conclusion, that's all today on The Business of English.
Today we're looking at how to end a presentation, and how to deal with questions.
BARBARA: So, I'd like to end with a summary of what I've looked at today, and some
recommendations.
The figures show that sales are strongly seasonal, and that customers depend on good
information on the showroom floor. So I'd like to recommend we concentrate on discounting
in the off-seasons, and spend more time on briefing our sales representatives.
That's all I have for now. Are there any questions?
DENISE: You mentioned that the sales figures may also reflect economic trends. Can you
expand on that?
BARBARA: Well, we are always going to depend on the economy. As I understand it, we can
look forward to an improvement this year. Does that answer your question?
TAN: Are you saying we're in for a period of growth?
BARBARA: Well, I'm afraid that's a bit outside my area of expertise, but that's what the
papers are suggesting.
JOHN: If you believe it.
DENISE: You suggested that we might be spending too much on advertising. Can you clarify
that?
BARBARA: It's hard to quantify without better data.
TAN: Sorry. Could you repeat that?
BARBARA: We don't have the figures to really know how effective our advertising is.
DENISE: In my experience you can't do without advertising.
BARBARA: Time for one last question.
JOHN: I have one.
BARBARA: Yes John?
JOHN: Is it time for coffee?

BARBARA: Okay, we'll wrap up now. Thankyou for your input everyone.
DENISE: Thankyou.
Today we're looking at how to end a presentation, and how to deal with questions. Let's look
first at how Barbara concludes, or finishes her presentation.
I'd like to end with a summary of what I've looked at today, and some recommendations.
Barbara says she'd like to end with a summary, and some recommendations.
When ending a presentation or a talk, you may do this with a summary - this is a short
statement of your main points - with a conclusion, which is a result of all the information
you've presented, or recommendations, which are things you think should be done. In all
cases, they should be clear and concise, or not too long.
Practise with Barbara some phrases you can use to introduce your final points.
I'd like to end with some recommendations
I'll finish with a summary...
What can we conclude from all this?
Listen to the difference between the summary and the recommendations.
The figures show that sales are strongly seasonal, and that customers depend on good
information on the showroom floor. So I'd like to recommend we concentrate on discounting
in the off-seasons, and spend more time on briefing our sales representatives.
Her summary consists of the main points from her talk about sales figures. There are two
points. Her recommendations are what she thinks the company should do in the future, and
there are two of these as well. Here are some phrases you can use to introduce a summary
and recommendations.
In summary...
To summarise...
I'd like to recommend that...
My recommendations are...
Let's look at how Barbara finishes her talk, and asks for questions.
That's all I have for now. Are there any questions?

Here's Barbara with some useful phrases for you to practise if asking for questions.
Are there any questions?
I'll answer any questions now.
Does anyone have any questions?
At the end of a talk, you may ask for questions, or for comments, or for a general discussion.
You need to let your audience know what you want them to do...
like this: Are there any comments?
I'd like to open it up for discussion.
Let's look at how Denise asks a question.
You mentioned that the sales figures may also reflect economic trends. Can you expand on
that?
Denise does two things - first she re-states something Barbara said, then she asks her to
'expand' on it, or say more about it. It's a good idea when asking a question to state what you
think the speaker said - so everyone knows what the question is about...
You might say
You mentioned that...
You suggested that...
You stated that...
In the question you can ask the speaker to respond in different ways. Denise asks her to
expand, but she could also clarify (or make clearer), or explain further. Practise some phrases
you can use for this:
Can you expand on that?
Can you clarify that?
Could you explain that a bit further?
Listen to how Barbara answers Denise's question.
Well, we are always going to depend on the economy. As I understand it, we can look forward
to an improvement this year. Does that answer your question?
In her answer Barbara uses the phrase 'As I understand it'. By using this phrase she is signalling
that this is not really her area of expertise. She is getting her information from somewhere
else. You could also use phrases like:
'As far as I know'
or
'My information is that…'
Notice that she also checks whether Denise is satisfied with her answer by saying:
'Does that answer your question?'
If she wanted to, Denise could ask a further question, but Tan does it for her.
Are you saying we're in for a period of growth?
Well, I'm afraid that's a bit outside my area of expertise, but that's what the papers are
suggesting.
Tan is asking for clarification. He wants Barbara to say more about her point. He does this by
checking that he has understood her.
Practise with Tan some phrases you can use to ask for clarification.
Are you saying..?
So you're saying that...
So, are you suggesting that..?
If I follow you, you're suggesting that...
Let's look at some more questions now.
You suggested that we might be spending too much on advertising. Can you clarify that?
It's hard to quantify without better data.
Sorry. Could you repeat that?
We don't have the figures to really know how effective our advertising is.
Notice that, as before, Denise restates what she thinks Barbara said, by saying 'You suggested
that…' then asks her to clarify, by saying 'Can you clarify that? And Tan asks her to repeat
something simply by asking 'Could you repeat that?' Notice too that when Barbara answers
Tan, she uses different words. If someone asks you to repeat, or clarify, it's better to
rephrase, than simply say the same thing again. Notice how Denise puts in her own comment.
In my experience you can't do without advertising.

This is Denise's comment, or opinion, not a question. She shows this by starting 'in my
experience'. She could also have said 'in my opinion', or 'As I understand it,...'.
Let's see now how Barbara finishes her presentation.
Time for one last question.
I have one.
Yes John?
Is it time for coffee?
Okay, we'll wrap up now. Thankyou for your input everyone.
Thankyou.
The person giving the talk is in control, so she needs to signal that she is finished. She does
this by saying 'Time for one last question.'
Practise some phrases you could use to end a presentation.
Time for one last question...
Are there any more questions?
I think we'll wrap it up now.
So remember - after a talk, give a summary and perhaps some recommendations or

conclusions. Ask for questions or comments. When asking questions, state what you
understood from the speaker first, and then say what you want them to do - clarify, or
explain, or expand. Well, that about wraps us up for today. Thanks for listening, and I'll see
you next time on The Business of English.
We look at how to make business calls.
TAMMY: Wilson & Wilson, can I help you?
LIN: Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available
please?
TAMMY: Would that be Mr Wilson Senior or Mr Wilson Junior?
LIN: Mr Wilson senior.
TAMMY: I'll just see if he's available - hold the line please.
It's a Lin Chan from Acme.
I'm sorry, Mr Wilson's in a meeting at the moment. May I take a message?

LIN: Yes, could you ask him to phone me please. My number's 23115654.
TAMMY: I'm sorry, I didn't catch your name.
LIN: Lin Chan, Acme Appliances.
TAMMY: Let me check the number, 23115654.
LIN: That's right.
TAMMY: I'll pass that message on. Thankyou.
LIN: Thanks. Bye.
*************
LIN: Acme Appliances, Lin Chan speaking.
WILSON: This is Tom Wilson returning your call.
LIN: Ah yes, Mr Wilson. Thanks for calling back. I wanted to set up a meeting with you to
discuss your requirements for next year.
WILSON: Yes certainly. How about Thursday about two-thirty.
LIN: That would be fine.

WILSON: Okay, I look forward to seeing you then.
LIN: Thursday, 2.30. See you then.

Goodbye.
WILSON: Goodbye
When we use the phone we can't see the other person, so we have to listen carefully and
speak clearly. Often we deal with a switchboard operator or personal assistant, but the
language we use on the phone follows conventions.
Wilson & Wilson, can I help you?
Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available
please?
When answering the phone, a switchboard operator will usually say the name of the company,
then 'can I help you?' or 'How can I help you?'
Or they may not say anything after the name of the company. In any case, the caller normally
says their name, by saying 'this is' and their name, then the name of their company after the
words 'from' or 'of', and then who they would like to speak to.
Don't wait to be asked, but offer the information. On the phone, unless you know the other
party personally, always use polite, formal language.
Wilson & Wilson. What do you want?
Lin Chan here. Put me through to Wilson.
He doesn't want to speak to you.
Mr Wilson might not want to speak to Lin - but it's not polite to say this. Notice that Lin says
she wants to speak to Mr Wilson 'if he's available'.
Often it's not convenient to speak to someone straight away. 'If he's available' really means, 'If
he wants to speak to me at the moment.' Here's some useful phrases for asking for someone
on the phone:
Is Mr Wilson available please?
Could I speak to Mr Wilson if he's available?
Could you put me through to Mr Wilson?'

I'd like to speak to Mr Wilson if possible please.
So we can say:
'I'd like to speak to Mr Wilson'
Or 'Could I speak to Mr Wilson?'
< And
'If he's available', or
'If possible'
And you always add 'please'.
And another phrase is:

'Could you put me through please?'
The receptionist says:

'I'll just see if he's available', then 'hold the line please'.
But Mr Wilson isn't available, so this is what she says:
I'm sorry, Mr Wilson's in a meeting at the moment.
'In a meeting' is code for it's not convenient for him to talk at the moment'. He may be in a
meeting, but he could also be out, or doing something else. Here's some phrases to practise,
that can be used for this situation.
I'm sorry, he's in a meeting at the moment.
I'm sorry, he's not available at present.
I'm sorry, he's out of the office at the moment.
And here's one not to use.
I'm sorry, he's busy.
Too busy to talk to me obviously.
To say someone can't talk because they're busy, suggests that your call is not important. But
the receptionist knows what to say, and to ask if there's a message.
May I take a message?
Yes, could you ask him to phone me please. My number's 23115654.

It's best to keep messages simple and to the point.
Here are a few simple phrases to use when leaving a message. Practise them with Lin.
Could you ask him to phone me please.
Could you get him to return my call please.
If he could call me back, that would be great.
Of course the important detail here is the actual phone number. It's important to pronounce
each number carefully.
Two three, double one, five six five four.
In America they would probably say:

Two three one one, five six five four. Try saying these numbers:
04146831
oh four one four, six eight three one
9882 6776
nine double eight two, six double seven six
or
nine eight eight two, six seven seven six.
And the receptionist must also make sure she has all the details correct.
Here are some phrases you can use to check details.
I'm sorry, I didn't catch your name.
Could you just repeat the number please?
Could I have your number again please?
Would you mind repeating that?
When Tom Wilson returns her call, Lin answers like this...
Ah yes, Mr Wilson. Thanks for calling back. I wanted to set up a meeting with you to discuss
your requirements for next year.
Yes certainly. How about Thursday at two-thirty.
That would be fine.

Okay, I look forward to seeing you then.
Thursday, 2.30. See you then.
Goodbye.
Goodbye.
First Lin thanks him for calling back. She says 'Thanks for calling back'. She could also say,
'Thankyou for returning my call.' Then she states the purpose of her call, and they make the
arrangements for the meeting. Because she wants the meeting, Lin lets Wilson suggest a
time. This is polite, because he is the customer in this situation. Then he says 'I look forward
to seeing you then.'
Again, this is a polite way of ending a conversation - as well as being a signal that there is no
more to say.
Notice too, that Lin repeats the day and time of the meeting so that both people are sure
about it.
Let's now just review the key phrases for phone calls when calling someone, and making an
arrangement.
Repeat them with the receptionist and Lin.
Wilson & Wilson, can I help you?
I'll just see if he's available.
Would you mind holding the line?
Would you like to leave a message?
Sorry, I didn't quite catch your name.
I'd like to speak to Mr Wilson
Could you put me through to Mr Wilson?
This is Lin Chan returning your call.
Thanks for returning my call.
I look forward to seeing you then.

The key points when using the phone are to speak clearly and give essential information.
Don't speak too fast, and check that the other person has understood. If not, you may need to
rephrase. Use polite, formal language - these conventional phrases are signals for the other
person. We need to respond in the right way, or the conversation could be quite short.
Acme Applicances, Lin Chan speaking.
This is Tom Wilson returning your call.
Ah yes, Mr Wilson. Thankyou for calling me back.
That's alright. Goodbye.
And it's goodbye from The Business of English for today. See you next time.
We look at negotiating.
LIN: Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin.
VICTOR: Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay.
JOHN: I hope you had a pleasant flight over.
SUE: Yes, we did thanks.
JOHN: Are you staying for a few days?
VICTOR: Unfortunately we need to get back to Manila tomorrow.
LIN: Well, we'd better get down to business. Mr Tang, to start off with, I just want to say we
believe we can offer you a very good deal and come up with a win-win result.
VICTOR: Well, from our point of view, we see it as an exploratory talk - testing the water you
might say.
SUE: We don't intend to reach any agreements at this meeting - in any case we would need to
run it past our board first.
JOHN: You haven't heard our terms yet - you may find them hard to resist!
(Victor and Sue exchange a raised eyebrow)
LIN: Of course we understand you need time to consider any offer. My first priority is to keep
the negotiations open.
VICTOR: What's your proposal Ms Chan?
LIN: We're prepared to offer a very attractive price for a minimum sale, in exchange for a
two-year contract. John will clarify the terms.
A negotiation is a discussion that should result in an agreement or business contract. The

discussion is usually between two parties - or organisations - trying to reach an agreement
satisfactory to both.
In a negotiation, we need to reach a position that it is not too difficult for either side to
accept, so the language we use is important - and it's also important to listen carefully.
When starting a negotiation, begin with a greeting, and what we call 'small-talk' - something
to 'break the ice', or make the meeting a friendly one.
Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin.
Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay.
I hope you had a pleasant flight over.
Yes, we did thanks.
Are you staying for a few days?
Unfortunately we need to get back to Manila tomorrow.
Lin starts by introducing herself and her associate. It's important that everyone at the
meeting knows their roles, so Victor also introduces Sue by telling them her job.
Before they start the negotiations, John asks about their journey. He says 'I hope you had a
pleasant flight', and asks how long they are staying. This way, the negotiation starts in a
relaxed and friendly atmosphere.
Here are a few phrases you could use to put the other party at ease.
I hope you had a pleasant flight.
Are you enjoying Sydney?
How is your hotel?
In some cultures, it is usual not to talk about business straight away, but in others, it is
expected that you will get down to business quickly. You just have to judge the situation, and
feel your own way.
How does Lin signal that it is time to start the negotiation?
Well, we'd better get down to business.
Lin says 'we'd better get down to business'. Notice that she makes it a suggestion. She is
suggesting they should talk business.
Practise some phrases for suggesting it's time to talk business.
Well, we'd better get down to business.
Shall we get down to business?

Well, how about we get down to business?
The next thing Lin does is make an opening statement. An opening statement should tell the
other person what you are expecting to get out of the meeting. The opening statement would
normally be made by the person who requested the meeting.
Mr Tang, to start off with, I just want to say we believe we can offer you a very good deal and
come up with a win-win result.
Lin says 'to start off with', and then she states what she wants to achieve. She says she is
going to offer 'a very good deal', and that she wants to achieve a 'win-win' result. She is
signalling to the other party that she wants both of them to be happy with the outcome.
Practise, with Lin, some phrases to introduce an opening statement.
Let me start off by saying...
I'd like to begin by saying...
Let me kick things off by saying...
To 'kick things off' is to start a discussion. How do Victor and Sue respond?
Well, from our point of view, we see it as an exploratory talk - testing the water you might
say.
Sue: We don't intend to reach any agreements at this meeting - in any case we would need to
run it past our board first.
Victor says 'from our point of view', and Lin says 'we don't intend'. They use the words 'our'
and 'we', instead of 'my' and 'I' because they are talking as representatives of the company,
not as individuals. If Victor was on his own, he might use 'I' and 'my' - especially as the C.E.O.
of the company. Here are some other phrases Victor could use to state their point of view:
'From our perspective...'
'Our position is that...'
'As far as we're concerned...'
Victor says they see it as an 'exploratory talk'. He means they are 'exploring options', or
finding out what Lin has to offer. He is suggesting by this that they aren't going to make a
decision at this meeting - and he is letting Lin know this. He describes this in another way by
saying they are 'testing the water'.
Notice too that Sue reinforces this. She says 'we don't intend to reach any agreements at this
meeting.' She is stating clearly the outcome that they are expecting from the meeting. She
says they would have to 'run past the board' any proposals made. A proposal is a formal offer
or suggestion made by one business to another, and to 'run something past the board' means
to get the board's approval or feedback. In a negotiation, each party needs to respond to
what the other says for the negotiation to proceed.
How does Lin respond to Victor and Sue's statement.
Of course we understand you need time to consider any offer. My first priority is to keep the
negotiations open.
She says she understands they are not going to agree at this meeting. She says 'My first
priority is to keep the negotiations open.' A priority is an important goal. A first priority is
your most important goal.
Notice the reaction when John speaks.
We don't intend to reach any agreements at this meeting - in any case we would need to run
it past our board first.
You haven't heard our terms yet - you may find them hard to resist! (Victor and Sue exchange
a raised eyebrow)
John hasn't listened to what Victor and Sue have said, and they don't like it. But Lin makes a
conciliatory statement. That is, she makes a concession. She backs down from her first
position. When negotiating, you usually need to make some concessions to reach an
agreement. If nobody makes a concession, the negotiation can't proceed...like this...
I just want to say we believe we can offer you a very good deal and come up with a win-win
result.
Well, from our point of view, we see it as an exploratory talk - testing the water you might
say.
I'm sure we'll be able to resolve everything today.
We need to run anything past our board first.
Why bother the board? We can settle this deal right now!
I'm afraid that won't be possible.

(silence around the table)
If we don't listen carefully to what the other party is signalling, negotiations can break down
very quickly. Now that each side has made their position clear, they can talk about the
details of the proposal.
What's your proposal Ms Chan?

We're prepared to offer a very attractive price for a minimum sale, in exchange for a two-
year contract. John will clarify the terms.
Let's review the main points from today. In negotiations, begin with introductions and then
some informal talk. Then each side makes an opening statement -this should state clearly
what they want to achieve.
Then, whichever party called the meeting begins the negotiation by giving an opening
proposal.
And remember - it's important to listen to signals and the opening statements carefully,
otherwise the negotiation can quickly go in the wrong direction.
That's all for The Business of English for today. See you next time.
We take a further look at negotiating.
LIN:….so that's our offer. We think it's a fair one, with advantages for both sides.
VICTOR: Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some
conditions.
SUE: And subject to consideration by the board…
JOHN: What are the conditions?
VICTOR: Well, firstly the price you're proposing. Would that be variable depending on
currency fluctuations? The issue is that we're in an unstable environment at the moment - the
exchange rate could affect us negatively.
JOHN: Us too!
VICTOR: True, but the problem is that we're tied to the U.S. dollar.
LIN: We could consider hedging against currency in both directions.
SUE: That would be acceptable.
VICTOR: Another problem we may have is that of supply. Our customers often need supply at
short notice. If we do get large orders, we need to guarantee delivery - so we need to
stockpile. The difficulty there is the capital outlay. How would you feel about a partial offset
against our sales?
JOHN: You mean a loan.
VICTOR: I suppose so.
SUE: Would you be agreeable to a deferred payment? We can provide security of course.
LIN: I think that would be acceptable. Unfortunately, I would need to get Board approval for
it.
SUE: Of course.
VICTOR: Then I think we might have a deal!

LIN: In principle.
JOHN: Time to celebrate!
In negotiations, it's usual for each side to have conditions that make the deal better, or safer
for them. A condition is a change in the terms of a deal which is necessary before one side or
the other agrees.
Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some conditions.
Notice that Victor uses language carefully.
He doesn't say 'we agree to your offer', he says 'we're prepared to consider your offer'.
He is signalling to the other side that there is a chance for agreement by using the word
'consider', which means 'think about'.
He then makes this conditional by saying 'if you can accept some conditions'. In English, using
the word 'if' in this way is called a conditional.
Victor is saying 'We can consider your offer if you can accept some conditions.' One part of
the sentence is conditional on, or depending on the other.
The negative is also true. If they can't accept the conditions, Victor can't consider the offer.
Notice that Sue adds: 'subject to consideration by the board'. 'Subject to' is another type of
conditional phrase. She means 'We can agree if the board agrees.' 'Subject to' is a legal phrase
meaning 'only if', or 'only after'. There are a number of expressions you can use when giving a
condition. Try them after me:
...subject to the board's agreement.
...conditional on the board's agreement.
...providing that the board agrees.
...as long as the board agrees.
...on condition that the board agrees.
Let's look now at Victor's first condition.
Firstly the price you're proposing. Would that be variable depending on currency fluctuations?
The issue is that we're in an unstable environment at the moment - the exchange rate could
affect us negatively.
When Victor is talking about conditions - he is exploring various scenarios - or things that
could happen.
Notice that he explains what the problem is... He says 'The issue is that we're in an unstable
environment.'
'The issue' means the problem, or the thing that needs discussing.
Practise with Victor some ways of introducing a problem.
The issue is the exchange rate.
The problem is the exchange rate.
The difficulty we have is with the exchange rate.
One thing that could happen is that the exchange rate, the amount of money you can
exchange in one currency for another, may change. Notice that Victor uses the words 'would'
and 'could'.
'Would' is like a conditional. One thing might result in another thing happening.
The exchange rate might change.
Victor is talking about the price for their product. He asks 'would that be variable depending
on currency fluctuations'. 'Fluctuations' are changes. We can express this another way: 'If the
currency changes, will the price change?' 'Could' is used to express a possibility - something
that might happen.
Victor says 'the exchange rate could affect us negatively'. Notice that you can say something
will affect you negatively - it will have a negative, or bad effect, or positively - it will have a
positive , or good effect.
What is Lin's response to this first condition, or concern of Victor's?
We could consider hedging against currency in both directions.
That would be acceptable.
Like Victor, Lin is being careful. She uses the word 'consider' rather than just agreeing. She's
waiting until the whole deal is clear.
We can give both questions and answers using these 'could' and 'would' phrases. Practise them
after Lin and Victor.
Would you consider hedging against currency?
Would you agree to hedging against currency?

We could consider hedging against currency.
We could agree to hedging against currency.
Sue comments: 'That would be acceptable'. 'Acceptable' simply means 'able to be accepted'.
They can agree to this solution. Practise with Sue some phrases you can use to agree, and
disagree, to conditions.
That would be acceptable.
We can agree to that.
We would be agreeable to that.
That wouldn't be acceptable I'm afraid.
I'm afraid we can't agree to that.
We wouldn't be agreeable to that.
Notice that to 'agree with' someone, is to think they are right. To 'agree to' something, is to
accept a proposal.
What is Victor's second condition? Let's see.
If we do get large orders, we need to guarantee delivery - so we need to stockpile. The

difficulty there is the capital outlay. How would you feel about a partial offset against our
sales?
You might use the phrase 'how would you feel about' something if you think it may be a
difficult condition for the other side to accept. Sue puts this proposal a different way.
Would you be agreeable to a deferred payment? We can provide security of course.
I think that would be acceptable. Unfortunately, I would need to get Board approval for it.
Sue uses the phrase 'would you be agreeable'. 'Would you be agreeable to a deferred
payment.' A deferred payment is when you pay later for something you buy. Lin thinks this
condition is acceptable, but she makes it conditional on Board approval by saying 'I would
need to get Board approval.' Notice the stress on 'would'. Practise some phrases you can use
for this type of condition.
That would have to have Board approval.
The Board would need to approve that.

That would be subject to Board approval.
Sometimes conditions depend on other conditions. One side might say, 'we agree to your
condition if...'
So it's very important when negotiating to listen for words that signal a condition: words like
'if', 'could','would', 'provided' or 'providing', 'as long as' and 'subject to'.
And words that might signal a problem, such as 'problem', 'unfortunately', and 'however'.
Notice that even at the end, they are being careful about what they say.
Then I think we might have a deal!
In principle.
Lin agrees 'in principle'. This means they have agreed on terms among themselves, but as she
needs Board approval, she can't authorise the agreement right now.
And right now we've reached the end of today's program. See you next time on the Business of
English.
We look at how to make a formal speech.
DENISE: Our keynote speaker is a man who I'm sure is very well known to all of you. He's
Professor of Fruitology at Dubbo University and has written many books on the subject of
tropical fruit. So without further ado, I'd like to introduce our keynote speaker, Doctor Sam
Eriks.
SAM: Thankyou Denise.

The Honourable Judith Bryant, Minister for Trade, Professor Eric Vogel, Professor of
Economics at Wagga University, distinguished guests, ladies and gentlemen. Today's topic 'why
bananas are bent' is a very significant one in terms both of international trade, and culture. In
thinking about the topic, I felt it would be appropriate to address briefly the history of
bananas and banana farming, the many qualities of bananas, both positive and negative, and
of course examine the uses of the banana.
But first let me tell you a story about a banana.
*********
Ladies and gentlemen, I hope I've been able to clear up a few misconceptions, and leave you
with some new ideas about how we might view bananas in the future.
We've seen, in looking at their history, that bananas have a significant role in many cultures.
I've also noted their positive nutritional qualities. And in addressing the main question, why
bananas are bent - we've learned that the reasons are many and complex.
Madam Chair, thankyou for the opportunity to address the conference today, and thankyou
ladies and gentleman for your kind attention.
Making a formal speech to an audience is a scary thing for many people - even more so if it's
in a language that is not your first language. What are the things you can do to prepare a
formal speech in English? First of all, let's look at the structure of the speech. In a formal
situation, like a keynote address, the speaker will be introduced by someone else.
Our keynote speaker is a man who I'm sure is very well known to all of you. He's Professor of
Fruitology at Dubbo University and has written many books on the subject of tropical fruit.
When introducing a speaker, research their background and accomplishments - that is, the
important things they've done, such as books they may have written, important positions
they've filled, and of course their proper title or qualifications, such as Professor.
Here are some useful phrases to use when introducing a speaker. Practise them with Denise:
Our next speaker is well known to all of you.

Our next speaker needs no introduction.
Without further ado, I'd like to introduce…
Please make him welcome, Doctor Sam Eriks.
When giving a formal speech to an audience, we need to be aware of protocol. Protocol

means the proper or customary way of doing things in formal situations. Part of the protocol
for a formal speech is addressing the audience at the beginning. A keynote speaker needs to
know who the important people are at the meeting, and address them using their formal
titles, starting with the most important people.
Thankyou Denise.
The Honourable Judith Bryant, Minister for Trade, Professor Eric Vogel, Professor of
economics at Wagga University, distinguished guests, ladies and gentlemen.
If there is a representative of government, such as a minister, they would be acknowledged

first - then any other people of particular note.
Include their title,(pause) name (pause) and position.
Then he addresses 'distinguished guests' - this can include anyone who has been invited to
attend the event. And finally he says 'ladies and gentlemen', which means everyone else.
What does Doctor Eriks do next?
In thinking about the topic, I felt it would be appropriate to address briefly the history of
bananas and banana farming, the many qualities of bananas, both positive and negative, and
of course examine the uses of the banana.
He outlines the three main parts of his speech. Listen to him again. What are the three parts
of his talk?
I felt it would be appropriate to address briefly the history of bananas and banana farming,
the many qualities of bananas, both positive and negative, and of course examine the uses of
the banana.
The first one is 'the history of bananas and banana farming', the second one is 'the many
qualities of bananas', and the third one is 'the uses of the banana'. In listing things like this in
a speech, it's important to use pauses in speech so that the audience can follow and hear the
three points.
How does it sound without pauses?

I felt it would be appropriate to address briefly the history of bananas and banana farming,
the many qualities of bananas, both positive and negative, and of course examine the uses of
the banana.
In making a speech, it's important to use pauses to help make your point. In the list, pause
before each point in the list. Pause between sentences, and before making a major point, like
this:
The point I want to make is this: not all bananas are bent.
Stress and intonation are important too. In saying 'not all bananas are bent' - Doctor Eriks
stresses the word 'all' because it is the most important word in that statement. In listing the
three parts of his speech, notice how his intonation is rising in the first two parts, and then
falling for the last - this indicates to the audience he has finished the list:
The history of bananas, the many qualities of bananas, and the uses of the banana.
In describing his topic, he said 'I felt it would be appropriate to address…' and then names the
parts of his speech. To 'address' something here means to talk about it. You could also use
words like 'consider', 'discuss', 'outline', 'cover'.
Pronunciation is important too - it's a good idea to practise your speech out loud - especially
any difficult words.
I've also noted their positive nutrishal, nutrishishional, nutritional qualities.
What does Doctor Eriks do next in his speech?
But first let me tell you a story about a banana.
He says he is going to tell a story about a banana. When making a speech, it's good to put in
some personal touches - a story of something that happened or a joke.
We move now to the end of Sam's speech. How does he finish?
Ladies and gentlemen, I hope I've been able to clear up a few misconceptions about bananas,
and leave you with some new ideas about how we might view bananas in the future.
First, he signals that he is ending his speech, by repeating 'ladies and gentlemen'. Then he
says 'I hope I've been able to clear up a few misconceptions'. By using the present perfect 'I
have been able' he signals that he is talking about his speech up to now. Practise with Doctor
Eriks some ways of signalling the end of a speech:
I hope I've been able to clarify the issue.
I hope I've addressed the major concerns about this issue.

Next he restates the major points he's made.
We've seen, in looking at their history, that bananas have a significant role in many cultures.
I've also noted their positive nutritional qualities. And in addressing the main question, why
bananas are bent - we've learned that the reasons are many and complex.
Notice the use of the present perfect in re-stating these points.
We've seen;
'I've noted';
'we've learned'.
There are other phrases that could be used in this way:
'We've observed'; 'I've outlined'; 'I've referred to…' and so on.
Finally, how does Doctor Eriks wrap up his speech?
Madam Chair, thankyou for the opportunity to address the conference today, and thankyou
ladies and gentleman for your kind attention.
Well, there's a lot more we can say about making formal speeches, but I hope you've learned
some useful tips today. Thankyou for your attention, and I'll see you next time for The
Business of English.
We look at ways of saying goodbye.
Waiter serves drinks…
SAM: Thankyou.
VICTOR: Well, it has been a great pleasure to meet you Sam, and Lin.
SAM: Yes, we've enjoyed meeting you too Victor.
LIN: Yes, it's been great. What a pity you have to go home.
VICTOR: Well, all good things must come to an end. But I'm sure we'll meet again.
SAM: Yes, I hope so.
LIN: And good luck with your business. I'm sure it will go well.
VICTOR: And I wish you every success too.
SAM: Well, I think we should drink a toast to the end of the conference, and to ourselves.
Here's to us.
Cheers
VICTOR: Cheers
LIN: Cheers.
SAM: We should keep in touch.
VICTOR: Yes. Have I given you my card?
SAM: No - thanks very much.

Here's mine.
VICTOR: Do you have a card Lin?
LIN: Yes.
VICTOR: Thankyou. I'll send you an email. And if you're ever in Singapore, you must look me
up.
SAM: We certainly will. And you have my number. When you're next in Sydney, give me a call
- we'll have a drink.
WAITER: May I take these?

(takes glasses)
VICTOR: Well, I'd better get going or I'll miss my flight.
SAM: (shakes hands) Have a good flight home. Bon voyage.
LIN: Goodbye. Until next time.
VICTOR: Goodbye.
For the final programme in the series we're looking at some of the phrases you may use when
you're saying goodbye to someone - either for a short time, or a long time. In our example,
Victor is from another country, and he's about to go back home. At a conference, he's met
Sam and Lin.
It has been a great pleasure to meet you Sam and Lin.
We've enjoyed meeting you too Victor.
Yes, it's been great. What a pity you have to go home.
There are various phrases you can use to express how enjoyable it was to meet someone.
Which one you use depends on how well you got to know them. Practise some of these
phrases with Victor.
It's been a great pleasure to meet you.
I have enjoyed meeting you.
I'm so glad to have met you.
Nice to meet you.
The phrase 'nice to meet you' would be used after one short meeting. You can also use this
phrase when you are introduced to someone.
What about the replies? Practise them with Lin.
Nice to meet you.
You too.
It's been a pleasure to meet you.
And you.
Glad to have met you.
Glad to have met you too.
Notice that the reply should match the statement. So if someone says: 'I have enjoyed
meeting you', the reply can be 'So have I'.
If someone says 'It's been a pleasure to meet you', the reply can be 'A pleasure to meet you
too', or just 'And you.' Victor also says 'I'm sure we'll meet again.'
Here are some useful phrases to do with meeting again. Practise them with Victor.
I'm sure we'll meet again.
Hopefully we'll meet again.
I hope we'll meet again soon.
Notice again here - that the reply should match the statement, so if someone says: 'I'm sure
we'll meet again.', then the reply also uses 'am' 'So am I'. After the statement 'I hope we'll
meet again', the reply should be: 'So do I'.
Another part of saying goodbye can be wishing someone well for the future.
And good luck with your business. I'm sure it will go well.
And I wish you every success too.
Sam proposes a toast. Watch how he does this…
Well, I think we should drink a toast to the end of the conference, and to ourselves. Here's to
us. Cheers
Cheers
Cheers.
This is an informal toast. Sam says 'I think we should drink a toast'.
Another phrase he could use is: 'Let's drink to' - for example… 'Let's drink to the end of the
conference' or 'Let's drink to our future meeting'. Then they clink their glasses together and
say 'Cheers'.
Here's another version of the toast:
Sam: Let's drink to our next meeting.
Victor: Our next meeting!
Lin: Cheers
And of course, the toast doesn't have to be alcohol - it can be any kind of drink.
The next part of their conversation is about keeping in touch - or keeping in contact.
We should keep in touch.
Yes. Have I given you my card?
No - thanks very much. Here's mine.
Do you have a card Lin?
Yes.
Thankyou. I'll send you an email.
Repeat the phrases after Sam…
We must keep in touch.
We must keep in contact.
Here's my card.
Would you like my card?
Do you have a card?
The next part of their conversation is about meeting again. Listen…
And if you're ever in Singapore, you must look me up.
We certainly will. And you have my number. When you're next in Sydney, give me a call - we'll
have a drink.
To 'look someone up' just means to arrange a meeting. When Victor says 'You must look me
up', he is inviting Sam and Lin to meet him if they are in Singapore. This is more of a social
invitation, than a business one. Using the word 'must' is not like an order here - it suggests
that Victor will be very happy if Sam sees him in Singapore.
In the same way, Sam says 'Give me a call' to Victor. It sounds like an order, but in fact it's an
invitation. It's important to get the intonation - the way you say it - right - so that it sounds
like an invitation, and not an order.
You must look me up when you're in Singapore.
And if I don't?
I'll never speak to you again!
Practise these kinds of invitations with Victor.
You must look me up next time you're in town.
You must come and see me.
Why don't you give me a call when you're in town?
Ring me if you're in town.
Finally let's look at how the three friends say goodbye. Remember this is a semi-formal
situation.
Well, I'd better get going or I'll miss my flight.
Have a good flight home. Bon voyage.
Goodbye. Until next time.
Goodbye.
There are a few ways of saying goodbye - but the simplest and best is simply 'Goodbye'. Sam
says 'Bon voyage' - a French phrase which is also quite common for someone who is travelling.
Now, let's review and practise some of the phrases we've learnt today.
It's been a pleasure to meet you.
I'm sure we'll meet again.
We must keep in touch.
Give me a call when you're in town.

I've enjoyed meeting you.
I wish you every success for the future.
May I give you my card?
Best wishes for the future.
I hope you have a good flight home.
The language you use in each situation may be slightly different depending on how well you
know the other people, and how friendly you are with them. If the situation is social, and you
have become quite friendly, you may use slightly less formal language. But it's important not
to forget the usual expressions of good wishes - such as for a good flight home, and to say
how you've enjoyed meeting the other person. But don't go too far.
Well, I'd better get going or I'll miss my flight.
I'm going to miss you Victor.
So am I. What will we do without you?
Be strong.
Will we meet again?
I know we will.
Goodbye.
Goodbye Victor - and bon voyage.
You forgot my card!
Well, I've enjoyed helping you with 'The Business of English', and I hope you've enjoyed
learning some useful phrases and expressions in English - and that you'll be able to put them
into practice soon.
Goodbye and good luck!
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Episode 1 - Transcript

Waiter hands drink to Victor.

VICTOR: Thankyou very much

SAM: Hello, I don't think we've met. Sam Eriks.

VICTOR: Victor Tang. Pleased to meet you.

SAM: And what company are you from Mr Tang?

VICTOR: OceanWide. I’m the sales representative for this region.

VICTOR: It’s a growing market.

SAM: Yes, but a very competitive one Mr Tang.

VICTOR: Please call me Victor.

LIN: How do you do Mr Tang?

VICTOR: I’m very well thankyou. Nice to meet you Ms Chan.

LIN: And you.

VICTOR: Can I get you another drink?

Hello. I don't think we've met…

Hello, I don't think we've met.

And what company are you from Mr Tang?

OceanWide. I'm the sales representative for this region.

Yes, we're doing quite well.

What company are you from?

Which company do you represent?

And what company are you from?

I'm from ......

Ah yes, I know that company.

And what's your position there?

And what do you do there?

I'm the sales representative for this region.

I'm the C.E.O. of a small export and packaging company.

And what company are you from?

I’m from ......

Ah yes, I know that company.

I’m the ......

Oh really. That's interesting.

It's a growing market.

Yes, but a very competitive one Mr Tang.

Yes, but a very competitive one Mr Tang.

Please call me ......

Victor, let me introduce you to someone.

This is Lin Chan, my sales manager.

How do you do Mr Tang?

I'm very well thankyou.

Let me introduce you to someone.

This is Victor Tang – he’s the regional rep. for OceanWide.

This is Lin Chan, my sales manager.

Did you hear the four parts of Sam's introduction?

I'm very well thankyou.

How do you do?

I'm very well thankyou.

How do you do Mr Tang?

I'm very well thankyou.

Hello, I don't think we've met.

And what company are you from?

Let me introduce you to someone.

This is Lin Chan, my sales manager.

Pleased to meet you.

Who do you work for?

Please call me Victor.

I'm very well thankyou.

How do you do Mr Tang?

Nice to meet you.

SAM: Your associate is most welcome to join us too.

VICTOR: Thankyou - excuse me.

SAM: Yes, would you like to join us?

WALTER: Sounds great. I'd be happy to. Where shall we meet?