William F.

Harrah College of Hotel Administration

FALL 2016
COURSE: HMD 450-Hospitality Internship
INSTRUCTOR: Al Izzolo
CLASS: Web-based
OFFICE HOURS: BEH 446
MTWR: 1:00 p.m. to 2:15 p.m.
EMAIL: al.izzolo@unlv.edu
PHONE: (702) 895-3163

COURSE OBJECTIVES
This course is designed to complement the students’ internships. Essentially, the course
objectives can be summarized as follows:
1. Explore a segment of the hospitality industry by rotating in a department or multiple
departments within a hospitality establishment.
2. Learn about positions within the department(s) while exploring various career paths.
3. Apply and compare/contrast knowledge from the classroom with hands-on experiences
from the jobsite.
4. Make connections with working professionals in the industry and expand personal
network.
5. Become familiar with the culture, structure, and operations of a hospitality company.
6. Gain knowledge, skills, and experience from job tasks both given by the employer and
pursued by the student.
7. Have the opportunity to be guided and evaluated by an employer.

TEXTBOOK
HMBookstore eBooks, from hmbookstore.com
For this course, eBooks will be used. Each student is to select and purchase three eBooks from
HMBookstore. Students may select any of the books listed on the site for their three eBooks, but
at least one book must be at the management level. Upon purchasing these three eBooks, the
Internship Workbook eBook and the Guest Service Training eBook will be provided free of
charge, making the total number of eBooks five. For additional details, please open the
HMBookstore information link found under Learning Modules on WebCampus.
STUDENT RESPONSIBILITIES

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 1. Paid interns: Complete minimum of 200 hours (maximum of 40 hours per week)
Unpaid interns: Complete minimum of 90 hours and a maximum of 120 hours (maximum
of 15 hours per week)
2. Adhere to the intern report schedule. Variances must be approved in writing ahead of
time and signed by the professor.
3. Display professional and courteous behavior. Remember, you are not only representing
yourself to a potential employer, you are also representing the Hotel College and UNLV.
4. Complete all assignments by the given due date and submit them in the form requested.

COURSE GRADING
The final grade is determined by the total points earned out of 100 possible points. The point
values of assignments are as follows:
Assignment Points
Assignment 1-Internship Details & Goals 10 points
Assignment 2-Guest Services eBook and eBook 1 10 points
Assignment 3-eBook 2 10 points
Assignment 4-eBook 3 10 points

Assignment 5-Questions 10 points

Assignment 6-Questions 10 points
Assignment 7-Report 10 points
Logs (First, Second, and Final Log & Hours together) 10 points
Evaluation 10 points
Final Report 10 points
Total Possible Points 100 points

The letter grade equivalents are as follows:

A 91.0 - 100
A- 88 - 90.9
B+ 85 - 87.9
B 81 - 84.9
B- 78 - 80.9
C+ 74 - 77.9
C 70 - 73.9
F 69.9 and below

Please note that as this is a required course, a C or better is required to pass.

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ASSIGNMENT DETAILS
Assignment 1: Internship Details & Goals (10 points)
Thoroughly complete the six questions underneath the Assignment 1 heading found under
Assignments on Webcampus and submit by clicking on the Assignment 1 link. The questions are
regarding your internship, the operation, and your goals.

Assignment 2: Guest Services eBook and eBook 1 (10 points)

For your first eBook assignment, you will be completing TWO eBooks-the Guest Service
Training eBook and any of the three eBooks you purchased. The books have material to read and
quizzes at the end. Each quiz may be retaken once (if you would like to) and the final score will
be the average of the two scores. Your grades will appear on my end so there is no need to
submit them to me.
You MUST complete the Guest Service Training eBook first. Failure to complete it first will
result in a 0 on this assignment. Completion by the due date can provide you extra credit: a 90%
or better score will give you 4 points extra credit, and an 80-89% will give you 2 points extra
credit. After completing the Guest Service Training eBook, complete one of the three eBooks
you purchased.
Assignment 3: eBook 2 (10 points)
Choose a second eBook from the three eBooks you purchased. As with the previous book, read
the text and complete the quizzes.

Assignment 4: eBook 3 (10 points)

Choose the final eBook from the three eBooks you purchased. As with the previous books, read
the text and complete the quizzes.

Assignment 5: Questions (10 points)

This assignment varies depending on which section of HMD 450 you are enrolled in.
Food and beverage students: you will have the details of this assignment available underneath
the Assignment 5 link found under Assignments on WebCampus. This assignment involves
questions related to the server and host positions.
Nonfood and beverage students: you will be provided assignments individually via email so that
they relate to your specific internship. There will be two sets of assignments-one for Assignment
5 (this one) and one for Assignment 6. You select which you would like to do first. The
assignments will contain questions related to various parts of your internship. Please answer
these questions thoroughly.
Assignment 6: Questions (10 points)
This assignment also varies depending on which section of HMD 450 you are enrolled in.
Food and beverage students: you will have the details of this assignment available underneath
the Assignment 5 link found under Assignments on WebCampus. The assignment involves
questions related to the kitchen and purchasing.
Nonfood and beverage students: Complete the other assignment questions that you were
provided via email. Please answer these questions thoroughly.

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 Assignment 7: Reports (10 points)
This assignment also varies depending on which section of HMD 450 you are enrolled in.
Food and beverage students: complete the Management Operations attachment found underneath
the Assignment 7 link found under Assignments on WebCampus. Thoroughly answer the
questions related to scheduling, hiring, and training. Be sure your manager signs it.
Nonfood and beverage students:
This assignment requires that you complete two reports.
The first report: report on a management style of a supervisor/manager that you have observed
during your internship and relate his/her style of management to one of the styles of management
learned about from one of your college courses. After identifying and describing the textbook
style you are using, note how effective it was (or was not) in fostering employee morale and
improving productivity at your job site or department. This should be 1.5 pages single spaced.
The second report: choose ONE of the following:
- Describe the hiring process where you are interning: how and where advertisements are placed
to attract applicants, the application process, screening for initial interviews, interview
procedures, and final processing. This should also be 1.5 pages single spaced.
OR
- Describe how to complete an employee work schedule: equipment and program used,
forecasting needs, accommodating special requests (days off or switching days off), FMLA,
Union rules (if union), overtime considerations, and so on. If your internship experience has a
very limited number of employees then use the hiring choice rather than the work schedule

Logs-First, Second, and Final Log & Hours (10 points)

Use the Activity Log template found under Learning Modules on WebCampus. Make sure that
the description section is thorough and is clear as to what duties you were either performing or
observing. Completed logs are to be submitted throughout the semester according to the dates
found on the calendar. Paid interns must also submit pay stubs showing the printed hours and
time period along with the final activity log.

Evaluation (10 points)

Have your supervisor or manager complete the evaluation attachment found under the
Assignment 7 link found under Assignments on WebCampus.

Final Report (10 points)

This is a two page report. On the first page, summarize the goals you had for the internship.
Restate each and explain whether each was met or not. If it was met, explain what you learned; if
it was not met, explain what prevented it. Also, rate the overall learning experience from the
internship. On the second page, list the name and number of the college courses that you feel
best prepared you for the internship. Be sure to explain why. Also include a statement about how
helpful or unhelpful the HMbooks were in preparing you for your internship.

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UNLV GUIDELINES
Early and late quizzes/examinations will only be given under special circumstances as outlined by
University policy. Students are expected to be present for all quizzes/exams. Excuses such as non-
refundable tickets, extended spring break, HOA dinners/lunches/etc., weddings, other exams, and
interviews will not be accepted. If an exam/quiz is missed due to a non-excused absence, you will
receive a zero (0) for that grade. If an exam/quiz is missed due to serious illness, medical documentation
of inability to attend class on exam day is required. It is the student’s obligation to contact the professor
prior to the exam in the event the student will miss an exam. MAKE UP EXAMS ARE NOT GIVEN
FOR ANY REASON except UNLV official activities.

As a general rule, any student who represents UNLV at any official extracurricular activity shall have the
opportunity to make up assignments, but the student must provide official written notification to the
professor no less than one week prior to the missed class(es). Failure to provide the written notification
in that time will result in a waiver of the right to make up any missed materials.

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responsibility of the student to notify the instructor no later than the end of the first two weeks of classes,
of his or her intention to participate in religious holidays which do not fall on state holidays or periods of
class recess. This policy shall not apply in the event that administering the test or examination at an
alternate time would impose an undue hardship on the instructor or the university that could not
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An example of academic misconduct is plagiarism. Plagiarism is using the words or ideas of another,
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Disability Resource Center (DRC) – The Disability Resource Center (DRC) determines
accommodations that are “reasonable” in promoting the equal access of a student reporting a disability to
the general UNLV learning experience. In so doing, the DRC also balances instructor and departmental
interests in maintaining curricular standards so as to best achieve a fair evaluation standard amongst
students being assisted. In order for the DRC to be effective it must be considered in the dialog between
the faculty and the student who is requesting accommodations. For this reason faculty should only

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provide students course adjustment after having received an “Academic Accommodation Plan.” If
faculty members have any questions regarding the DRC, they should call a DRC counselor.
UNLV complies with the provisions set forth in Section 504 of the Rehabilitation Act of 1973 and the
Americans with Disabilities Act of 1990. The DRC is located in the Student Services Complex (SSC-A),
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Incomplete Grades - The grade of I – Incomplete – can be granted when a student has satisfactorily
completed all course work up to the withdrawal date of that semester/session but for reason(s) beyond the
student’s control, and acceptable to the instructor, cannot complete the last part of the course, and the
instructor believes that the student can finish the course without repeating it. A student who receives an I
is responsible for making up whatever work was lacking at the end of the semester. If course
requirements are not completed within the time indicated, a grade of F will be recorded and the GPA will
be adjusted accordingly. Students who are fulfilling an Incomplete do not register for the course but make
individual arrangements with the instructor who assigned the I grade.

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subjects offered, tutoring times and other academic resources. The ASC is located across from the
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3177 or visiting the tutoring web site at: http://academicsuccess.unlv.edu/tutoring/.

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free of charge to UNLV students at the Writing Center, located in CDC-3-301. Although
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