Samiksha Kasyap

kasyap.samiksha3@gmail.com 8696840490
Gurugram, IN. samiksha-kasyap

Profile

Enthusiastic and adaptable professional with a B.Tech in Biotechnology and 2.6 years of experience in marketing.
Recently transitioned to the IT sector, completing a Google IT Support Certificate on Coursera. Adept at
combining technical skills with excellent communication and customer service abilities, aiming to leverage these
skills in an IT support role.

Education
2016 – 2020 Bachelor of Technology
Jaipur, India Jaipur National University
Bio-technology

Skills
Technical Skills Soft Skills
Network troubleshooting, Hardware maintenance, Communication, Teamwork, Problem-solving,
Software support, Basic programming. Customer service.

Professional Experience
2020/12 – 2023/08 Support Executive
Gurgaon, India Square Yard
Verification of property and managing it on portal.
•

Leading the analysis of client requirements and handle projects accordingly.

•

Maintaining MIS of the organisation.

•

Coordination with all Channel Partner, Relation Manager and handling all the lead
•

generation.

Courses
Technical Support Fundamentals
Coursera, by Google
In this IT course, I gained a comprehensive understanding of computer hardware, software, and the Internet, and
developed practical skills in assembling computers and troubleshooting. I also learned about the binary system,
operating system installation, and essential IT support techniques.

The Bits and Bytes of Computer Networking

Coursera, by Google
In this networking course, I acquired a thorough understanding of modern networking technologies and protocols,
including TCP/IP communications and tools for network troubleshooting. I also learned about key network
services such as DNS and DHCP, and gained insights into cloud computing and storage.

Declaration

I hereby decrlare that above mentioned information is true to best of my knowledge

Samiksha Kasyap