GAN MANUEL ALFONSO J.E.
REBUENO
EDUCATION
COMPUTER SCIENCE • 1999
TO 2005 • AMA UNIVERSITY
4th year college
undergraduate with an
outstanding balance due
HIGHSCHOOL DIPLOMA • 1997
TO 1999 • OUR LORD’S GRACE
MONTESSORI (OLGM)
Transferred High School from
Claret School to OLGM and
then graduated in 1999 with
academic honors
SKILLS
 Microsoft/Office 365
 IT Service Desk Levels
1&2
 Basic Web
Programming (HTML &
JavaScript)
 Website Hosting and
Domain/DNS
Management
 Internet Service
Troubleshooting
EMAIL
37 FORESTRY STREET, BARANGAY VASRA, QUEZON CITY, NCR 1128,
PHILIPPINES | 0960-305-9527 / 0946-868-8097 | 02-71482814
REBUENOGAN@GMAIL.COM
EXPERIENCE
IT SPECIALIST II • STEFANINI • FEB 2022 TO JUL 2022
IT Service Desk Level 1 via Email for BCG and Phone for MC – I
was supposed to be an IT Service Desk Level 2 here
LEVEL 2 IT ENGINEER • CURO TEKNIKA • SEP 2021 TO DEC 2021
IT Service Desk Level 2 via Email and Chat for Cambridge
University Microsoft 365 Migration (3 months project only)
REMOTE DESKTOP SUPPORT • WIPRO • FEB 2021 TO JUL 2021
IT Service Desk Levels 1.5 & 2 via Email and Chat for Citi Virtual
Desktops Maintenance (6 months project only)
TECHNICAL SUPPORT • CONCENTRIX • OCT 2018 TO APR 2020
Technical Support via Phone and Chat for EIG Website Hosting
and Domain/DNS Management; and via Phone, Chat and Email for
Pearson Higher Education Learning Systems
TECHNICAL SUPPORT • REED ELSEVIER • JAN 2018 TO AUG 2018
In-House Helpdesk and Technical Support via Phone and Email for
Lexis Nexis
SERVICE DESK ANALYST • QUESS CORP • JUN 2017 TO NOV 2017
IT Service Desk Level 1 via Phone and Email for Quest Diagnostics
Laboratories in WIPRO (6 months project under 3rd party agency)
TECHNICAL SUPPORT • CONVERGYS • JUN 2014 TO APR 2017
Technical Support via Phone for AT&T U-verse and via Chat for
Comcast Triple Play
SERVICE DESK ANALYST • WNS GLOBAL SERVICES • JUL 2013 TO
MAY 2014
IT Service Desk Level 1 via Phone and Email for DTCC
TWITTER HANDLE TELEPHONE LINKEDIN URL