SAP Cloud ALM –

Functional Overview
ALM Customer Communications & Relations, SAP

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Agenda

SAP Cloud ALM Overview

SAP Cloud ALM for Implementation

SAP Cloud ALM for Operations

SAP Cloud ALM for Service

Call to Action

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 SAP Cloud ALM enables you to build and run your intelligent enterprise

Accelerate Data Adopt the Latest

Transformation Innovations

Methodology
Operation Automation
Collaboration Customer
Integration

Optimize with Business Continuity

Keep Your Business
SAP Services Running

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 SAP Cloud ALM - how does it help you?

Data Transformation Innovation Adoption

Analyze Transform Provide Validate Design Build Test Deploy

SAP Business Transformation Center

powered by SAP Cloud ALM

Methodology
Operation Automation
Collaboration
Integration

Service Collaboration Business Continuity

Business Continuity

Prepare Deliver Share Follow-Up Detect Analyze Correct Automate

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SAP Cloud ALM: Facts and figures
License and cost
Included in SAP Enterprise
Support and Subscription
• Maintenance and operations by SAP
• Included memory: 8 GB
• API usage: 8 GB outbound data
transfer per month
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Supported Solutions
Designed for cloud and hybrid
customers
• Cloud solutions from SAP
• On-premise ABAP solutions
(SAP S/4HANA, SAP Business Suite,
SAP BW)
• PI/PO integration monitoring
• Non-SAP solutions
Delivery and Update
Cloud-native
• Customer-owned SaaS
• Rapidly available
• Daily integrated delivery
• Bi-weekly feature release
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SAP Cloud ALM for operations
SAP Cloud ALM helps you keep your business running
Customer benefits during operations

▪ Ensure high performance quality in all business processes Keep Your Business
▪ Alert immediately with advanced analytics Running
▪ Predict anomalies early with machine learning
▪ Automate corrective actions for higher process efficiency
▪ Achieve superior SLAs with transparent reporting

Detect Analyze Correct Automate

SAP Cloud ALM drives business continuity

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Introduction to SAP Cloud ALM for Operations
Core capabilities

Detect Analyze Correct Automate

Use collected data with

Avoid anomalies with Conduct root cause Increase operation
artificial intelligence to
proactive problem analysis on technical and efficiency by automating
automate operational tasks
detection business process level. corrective actions.
and predict anomalies.

Drive business continuity in your SAP landscape by monitoring and alerting

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Demo time
 SAP Cloud ALM for Operations – Functional overview
Service Level Business Service Event
Management Management Calendar

Business Process Alert

Metrics Monitoring Management Emails
Integration & Exception Chats
Config Monitoring Notification
Items
Management Tickets
Synthetic & Real
Log User Monitoring
Tasks
Entries
Job & Automation Intelligent External API
Monitoring Event Management Analytics
Events Processing Data
Configuration &
Security Analysis Operations Operations
Alerts Flows
Automation
Health Monitoring

Analytics & Intelligence

Inbound Problem Problem Problem Outbound

Integration Detection Routing Resolution Integration
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Business Process Monitoring
Detect operational issues in business process execution and react to it

Transparency on end-to-end business processes Business Processes of the Intelligent Suite

Ensures business continuity to increase business KPI 2
KPI 1 KPI n
process execution quality and performance
• Monitor processes’ health Visualize process performance and disruptions
• Detect anomalies during process execution
• Drill down into business documents
Business
• Alert users directly on process disruptions Process
• Trigger automated problem resolution Monitoring

• Pre-defined process content including auto-discovery of

relevant business process KPI’s
Identify business disruptions and exceptions
Reduced setup efforts
Customer Landscape
(Cloud services and systems)

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Integration & Exception Monitoring
Ensure reliable data exchange between cloud services and systems

Integration & Exception Monitoring

SAP S/4HANA Cloud

SAP End-to-End monitoring of integration-related

Integration Suite
exceptions
(Cloud Integration)
Cloud Correlating single messages to end-to-end message
flows across cloud services and systems
On-Prem
 Peer-to-peer interfaces and orchestrated integration
 Efficient problem resolution
 Collaboration between business and IT
SAP S/4HANA,  Monitoring, alerting, analysis, search-and-track
SAP Business Suite

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 Synthetic User Monitoring (User Experience Monitoring)
Monitor performance and availability of Web applications from user perspective

Monitored Web Applications

Runners*
Synthetic User Monitoring

access
monitored web
applications
Monitoring Scripts

Runners*

▪ Regular Monitoring based on custom Selenium based scripts => Supports most of the web applications
▪ Proactive problem detection: 24x7 monitoring enables detection of performance and availability issues
before end users are impacted => Independent of real user activities
▪ Comparable measurements: Monitoring relies on identical user scenarios regularly executed ➔ Allows
to monitor the evolution of the performance and availability based on comparable metrics

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Real User Monitoring
Allow to understand performance and utilization from end user perspective

Browser or Cloud Cloud System

Mobile Device Service Service

▪ Provides transparency regarding performance and errors as experienced

User & Performance
Monitoring by end users as well as utilization of business functionality
▪ Measurement at frontend and server side to identify actual root cause of
performance and functional problems
▪ Allows to correlate monitoring data measured at frontend, cloud service
and/or system side to end-to-end user request flows
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Job & Automation Monitoring
Provide transparency regarding job executions & automated activities

Monitoring ensures efficient execution of jobs

Job A Job B
and tasks: Execution of Job B
1. Execution of Job A 1.
• Executions status, application status, start delay 2. Execution of Job A 2. Execution of Job B
and response time for jobs and tasks
Job C Job D
• Details on task execution level 1. Execution of Job C 1. Execution of Job D
• Reducing configuration efforts 2. Execution of Job C 2. Execution of Job D
3. Execution of Job D
Alerting enables notification of business and Job E
Job F
IT users on job & task related disruptions and 1. Execution of Job E
Execution of Job F
2. Execution of Job E 1.
exceptions 3. Execution of Job E 2. Execution of Job F
Analytics allows to analyze root causes and
trends based on historical data

Job &
Automation
Monitoring

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Configuration & Security Analysis
Validate configuration items and software levels automatically and regularly

Existing functionality:
Cloud On-Prem
• Regular collection of configuration items and software Services Systems
levels into the configuration stores of the
Configuration Change Database
• Store browser as user interface to visualize content of
configuration stores Configuration & Security Analysis
• Change analysis for selected scope and timeframe

Planned functionality:
• Search capability for pattern-based browsing into
configuration items of selected scope
• Configuration validation to compare TO-BE with AS-
IS situation
• Embedded alerting to notify on critical issues
• Embedded analytics to analyze trends and root
causes for discovered problems Configuration Change Database

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Health Monitoring
Check application health of cloud services and systems

Monitoring of technical metrics and events for

cloud services and systems:
• Application health checks for SAP based SaaS services Monitoring Analytics Alerting
• Technical metrics and events for customer applications
Health Monitoring
built at SAP Business Technology Platform (PaaS)
• Metrics for light-weight system monitoring for SAP ABAP
based systems

Embedded alerting including the capability to

trigger notifications and corrective actions
Embedded analytics to analyze trends and root
Availability Checks, Health status, Metrics, Resource Usage
causes for discovered problems

Public Cloud Private Cloud On-Prem

Services Services Systems

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SAP Business Technology Platform – Problem detection

Monitoring, alerting, analysis Single Source of Truth

Central
Availability, Performance, Health, Integration Problem Domains
Operations

Events, metrics, logs, traces Telemetry data

Platform as a service Software as a service

SAP BTP, Neo environment SAP Integration Suite

SAP HANA Cloud

SAP Build Process Automation SAP Analytics Cloud SAP Datasphere

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SAP Cloud ALM for implementation
SAP Cloud ALM helps you adopt the latest innovations
Customer benefits during implementation

▪ Effectively run fit-to-standard workshops with process templates Adopt the Latest
▪ Easily onboard your project team Innovations
▪ Automate task assignment for your project members
▪ Orchestrate all test activities
▪ Consistently deploy to production
▪ Realize maximum traceability end-to-end
Design Build Test Deploy
▪ Track progress with built-in reporting

SAP Cloud ALM provides a harmonized project implementation experience

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Introduction to SAP Cloud ALM for Implementation
Core capabilities

Change &
Process Task Test
Deployment

Consume SAP’s Perform configuration Manage integration Orchestrate

best practice content, activities and and acceptance tests consistent deployment
model process diagrams manage extensions by based on SAP content to production with
to manage fit-to- following SAP’s for manual testing change management
standard workshops recommended tasks. and integration of workflow.
and manage requirements. automated testing tools.

Analytics and traceability for the entire process

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Demo time
SAP Cloud ALM supports the implementation of SAP solutions

Tasks
• Perform implementation activities based on
SAP Activate methodology, integrated in the
SAP toolchain

Process
• Consume SAP Best Practice process and
manage fit-to-standard workshops

Test
• Prepare and execute manual tests based on
SAP process content
• Integrate test-automation tools via open APIs

Change & Deploy

• Manage your requirements lifecycle by utilizing
the change management workflow
Project Overview screen

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Fit-to-Standard workshops in SAP Cloud ALM

Project

Process Content
Scope
▪ Process Content provides rich implementation Solution Scenario
relevant content to support and accelerate fit-to-
standard workshops. Scope Copy
Solution Process Solution Process
Process Scope + Requirements = Project Scope
Requirements Requirement Extend SAP Standard

▪ Capture Requirements to document change

needs, desires, functional or non-functional
requirements User Story Sub-task

▪ Requirements can be split into multiple more

granular User Stories
Test Case Defect
− User Stories can be assigned to different sprints
and captured in different Features
− Features can be delivered in different Releases Feature Transport

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SAP Cloud ALM for Implementation elements

Analytics and Traceability

Project and Task Management

Roadmap
Project Task User Story Sub Task
Task

Process Management Requirements Management

Requirement
Process

Change and Deployment

Management
Feature Transports

Documentation Test Management

Document Test Case Defect

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planned
Traceability (examples)

Make sure required documentation

is completed

Trace the deployment status of

features and contained transports

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SAP Cloud ALM Test Management
Objectives and Capabilities

Demand Build Test Deploy

Easy to consume solution.

Open to support all products in the future: SAP Cloud ALM

• Cloud and On-Premise
Test Scope
• SAP and non-SAP
• Management
• Execution Test Orchestration
Test Orchestration • Monitoring
• Structure Test Cases via Scopes and Processes • Signoff
• Manual Functional Testing • Reporting/Auditing Manual Testing

• Automated Functional Testing

Test Automation
• Multiple Test Cycles via Test Plans Framework
• Analytics and Traceability

Test Automation:
• Integration of Cloud-based Test Automation providers:
Test automation tool for SAP Third-party Cloud Test
– Test automation tool for SAP S/4 HANA Cloud S/4HANA Cloud Automation Providers
– Tricentis Test Automation for SAP Cloud ALM

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Deployment integration
available available available
On-Premise Enterprise Cloud
Services Public Cloud
, Public Cloud
private edition
CTS CTS ATO SAP Analytics Cloud

Cloud
TMS
available

Supported Content Types

Change Management &

Deployment Orchestration
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planned
Side-by-Side extensions

Adaptation Transport Organizer Target Systems

(ATO)

Pro-code & low-code on

Cloud Transport Management

Service (CTMS)

Feature

private edition
Change & Transport System • Keep your core clean!
(CTS)
• Utilize hybrid deployment orchestration

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Extensibility Using APIs for SAP Cloud ALM – APIs Catalog

APIs for Implementation Alerts APIs for Operations

Project/Task

Automation
Process Scope
SAP Business
Metrics
Accelerator Hub
Third Party

Test Management
Open APIs
Status Events Open APIs

SAP BTP SAP Business Technology Platform

Test Automation
Landscape

CI / CD * Analytics

Resource
Release * Changes General APIs

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SAP Cloud ALM for service
SAP Cloud ALM helps you optimize with SAP services

• Streamline collaboration by involving all people end-to-end Optimize with

• Increase efficiency with shared access to all relevant information SAP Services
and assets at needed granularity level
• Gain transparency on the service delivery by seeing all data;
history, current and scheduled services
• Receive standardized and digitized service results quickly for
easy consumption
Prepare Deliver Share Follow-Up
• Simplify issue tracking and actions with integrated notifications

SAP Cloud ALM enables next generation service delivery

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SAP Cloud ALM helps you optimize with SAP services

Prepare Deliver Share Follow-up

Access an SAP service plan Monitor the service Share digitized service Create and collaborate
that proposes appropriate delivery status and review reports to review finalized on the completeness of
on-premise or remote preliminary results and issues and actions in an tasks based on the service
delivery, and their high-priority issues in a easy to consume format. delivery results.
preparation tasks. joint view.

Streamlined collaboration with SAP during the entire service delivery process
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Call to action
Take advantage of SAP Cloud ALM’s streamlined user experience TODAY!
Adopt the Latest
Innovations

SAP Cloud ALM

Optimize with Methodology Keep Your Business
SAP Services Operation Automation Running
Collaboration
Integration

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SAP Cloud ALM – start your journey today!
Included with your SAP cloud subscription

Learn Try Request Use

Find typical entry points.

Browse presentations and Click here here to request
watch recorded demos on Access the SAP Cloud ALM quickly. Invite your users.
the SAP Cloud ALM home public demo system.
Just do a few set-up steps. Network with others in the
page.
ALM Community.

Easily adopt SAP Cloud ALM!

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SAP Cloud ALM is enabled with SAP Enterprise Support
Major service offerings help you get started
Mission in the SAP Discovery Center
• The mission “Onboarding and first steps with
SAP Cloud ALM” is a digital service.
• Step-by-step guidance for requesting SAP
Cloud ALM and doing the initial setup steps.
• Designed to be consumed at own pace.
• Further information: blog post
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Expert Guided Implementation
• Multi-day remote service delivered in a one-
to-many format.
• Covers onboarding, initial setup and the SAP
Cloud ALM scenarios Implementation,
Operations and Service.
• Time for hands-on activities in customer
environment.
• Further information: blog post
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SAP Cloud ALM is enriched with the SAP Value Map
SAP Enterprise Support provides the full benefit

SAP Cloud ALM

for operations SAP Cloud ALM
SAP Cloud ALM for SAP SuccessFactors
SAP Cloud ALM for implementation
introduction

SAP Value Map for SAP Cloud ALM

▪ Central entry point to all Enterprise Support offerings for SAP Cloud ALM
▪ Knowledge, skills, and services needed to get the full benefit from SAP Cloud ALM
▪ Direct access to SAP experts, collaboration forums, high-impact learning and prescriptive guidance
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SAP Cloud ALM - where can I learn more?

Product information Additional information

• SAP Cloud ALM overview • Documentation
• SAP Cloud ALM for Implementation • Supported Solutions
• SAP Cloud ALM for Operations • SAP Cloud ALM usage rights
• SAP Cloud ALM for Service • Product Road Map

Onboarding
• How to request SAP Cloud ALM?
Training
• How to set up SAP Cloud ALM?
• Learning Journey: SAP Cloud ALM for Implementation
Stay current • Learning Journey: SAP Cloud ALM for Operations
• Events • Expert Guided Implementation service (register)
• Newsletter • Mission “Onboarding and first steps” (start)
• Community

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Thank you.
Contact information:

cloudalm@sap.com

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