* Implement performance * Increase average management system with clear goals * Average store performance rating by and feedback * Offer competitive Employee employee performance 0.5 points YoY * compensation & benefits packages * Performance & rating * Employee Maintain retention rate Invest in leadership development Capability retention rate above 85% programs for store managers * Reduce average time * Time to fill open to fill by 10% * Achieve * Develop targeted recruitment Talent positions * Quality of 80% of new hires strategies for key roles * Enhance Acquisition & new hires (performance meeting performance onboarding process to include Onboarding during probation period) expectations mentorship and role-specific training * Empower store employees to * Customer satisfaction * Increase customer deliver exceptional customer service Customer score (measured satisfaction score by 2 * Implement customer feedback loop Satisfaction & through surveys) * Net points YoY * Maintain to address concerns and improve Brand Loyalty Promoter Score (NPS) NPS above 75 product offerings * Average income of * Increase average * Negotiate fair wages and payment partnered artisans * artisan income by 10% terms with suppliers * Develop long- Social Impact & Percentage of artisans YoY * Achieve 85% of term partnerships and provide skill Artisan with consistent orders artisans receiving development opportunities for Sustainability from Fabindia consistent orders artisans
HR Score card for CHRO
Objective Measure Target Initiative
* Partner with the retail head to identify * Reduce average specific skills needed in stores * Develop * Time to fill open time to fill by 15% * targeted recruitment strategies for store store positions * Achieve 85% of new roles (e.g., campus placements, employee Talent Quality of new hires hires meeting referrals) * Enhance onboarding process to Acquisition & (performance during performance include comprehensive store training and Onboarding probation period) expectations mentorship * Implement a performance management system with clear goals and regular feedback for store employees * Partner with * Average store the retail head to identify and address employee * Increase average employee performance issues * Conduct performance rating * performance rating by employee engagement surveys and Employee Employee 0.75 points YoY * implement initiatives based on feedback Performance & engagement score Increase engagement (e.g., recognition programs, career Engagement in retail stores score by 3 points YoY development opportunities) * Conduct regular training programs on product knowledge, customer service, * Number of training * Increase average Fabindia values, and company policies * hours per store training hours per Develop role-specific training programs for Capability employee * employee by 25% different store positions (e.g., cashiers, Building for Employee YoY * Achieve 80% sales associates) * Gather feedback on Retail satisfaction with employee satisfaction training programs and continuously improve Excellence training programs with training programs their quality and effectiveness * Offer competitive compensation and benefits packages for store employees * * Employee * Maintain retention Foster a positive work environment with retention rate in rate above 90% * open communication and growth Employee retail stores * Cost Reduce cost of opportunities * Conduct exit interviews to Retention for of employee employee turnover by understand reasons for employee turnover Store Stability turnover 5% and implement strategies to address them
HR Score card for Retail Head
Objective Measure Target Initiative
* Work with HR to develop efficient staffing plans based on sales forecasts * Implement flexible scheduling options to * Reduce labor cost improve employee satisfaction and * Labor cost as a as a percentage of reduce absenteeism * Conduct stay Staffing & percentage of sales * sales by 1 point * interviews to identify and address Scheduling Employee Maintain absenteeism employee concerns that might lead to Efficiency absenteeism rate rate below 5% absenteeism * Partner with HR to ensure stores are staffed with well-trained and motivated * Average sales per * Increase average employees * Empower store employees Sales employee per month sales per employee to deliver exceptional customer service * Performance & * Customer by 3% YoY * Maintain Implement customer feedback loop to Customer satisfaction score for customer satisfaction monitor satisfaction and address any Satisfaction store experience score above 90 concerns * Work with HR to ensure stores have the right people in place for inventory management * Implement efficient Inventory * Reduce stock-out inventory management practices (e.g., Management & * Stock-out rate * rate by 10% * forecasting, ordering systems) * Conduct Stock Inventory turnover Increase inventory regular inventory audits to minimize Availability ratio turnover ratio by 0.25 stock-outs * Reduce inventory * Implement security measures in stores shrinkage rate by (e.g., CCTV cameras) * Train store Loss Prevention * Inventory shrinkage 0.5% * Reduce employees on loss prevention techniques & Shrinkage rate * Number of shoplifting incidents * Conduct regular audits to identify areas Control shoplifting incidents by 10% for improvement in shrinkage control