Support Specialist (Fincrime Analyst - Chargebacks)

Office: Mexico City

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since
2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products
that span spending, saving, travel, transfers, investing, exchanging and more, our super app has
helped 30+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing
our success: our people and our culture. So far, we have 6000+ people working around the
world, from our great offices or remotely, on our mission. And we're looking for more. We want
brilliant people that love building great products, love redefining success, and love turning the
complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Fraud Operations Department is at the forefront of Revolut's efforts to keep our
clients and money in Mexico safe. Our team of specialists works directly with customers to solve
problems and identify possible concerns. Through technology, we seek to prevent financial fraud
in a way that the banking world has not seen so far 💫.
We're looking for a Fincrime Analyst to join the Support team in order to build and manage ​the
Chargebacks division, working closely with the Compliance team in Mexico. This position is for
the most responsible, conscientious, and brave individuals, those who are not afraid to face the
challenges of the complex financial world.

👉 We are a global financial application, so we must be available 24 hours a day, 7 days a week.
That sometimes means working nights and weekends. We will compensate you for night shifts,
but we understand that this is not for everyone so please consider it when applying.

What you’ll be doing

● Building and managing the chargebacks area from scratch
● Checking client claims related to commercial disputes and unauthorized payments
● Participating in the recovery of money according to card scheme rules
● Detecting and informing suspicious activity
● Ensuring claims are managed according to internal policies and regulations in Mexico
What you'll need
● To be a native Spanish speaker
● Fluency in English
● 3+ years of bank experience, specifically chargebacks (countercharges) for the domestic
network of Mexico
● Knowledge of the procedures and reason codes of the "domestic exchange contract"
● Excellent communication skills
● The ability to collaborate with multiple compliance teams
● The ability to perform multiple tasks and prioritize them
● The ability to work well under pressure and within deadlines
● A willingness to work in different shifts, including nights and weekends