LIST FORMALNY

Dear Sir or Madam,

I am writing to you because the service fell short of my

expectations.

Last Saturday me and my friends came to your

restaurant. We reviewed the menu and chose a few
positions that interested us the most, such as Haggis,
Crab cakes which is your national dishes and nowhere
else is it served so well. The waiter told us that several
people had already ordered before us, so we thought we
would have to wait a bit longer. Unexpectedly, after a
few minutes of waiting, we got our orders. We were
really shocked but also extremely pleased as we were
starving. We took them and quickly returned to our
hostel. When we arrived we were very disappointed.
After opening the plastic bags, we realised that the
waiters had mixed up the orders. We received fish and
chips, fish soup and fried meat with puree instead of our
traditional dishes. I immediately called to your restaurant
to describe the whole situation but no one answered.
However, after several tries, I managed. I told them about
the situation and they said they could not do anything
about it and apologised to us. We decided to eat it
because we were so hungry and especially we did not
want to waste food.

Due to this inconvenience I consider that our money

should be refunded. Furthermore, I expect that we
receive our previous order for free.

Yours faithfully,
XYZ