FRANK TATE MBA, PMP, CISSP

frank.tate@gulfsoft.com ● 304-376-6183 ● https://www.linkedin.com/in/gulfsoft

INTRODUCTION
IT leader with 30+ years of progressive experience developing, implementing, and managing IT
projects across multiple industries. Delivered both strategic and tactical IT solutions for over 100
Fortune 500 companies, always ensuring adoption through education and KPI/OKR monitoring.
Leveraging decades of experience to find the right mix of in-house technologies and new solutions to
provide cohesive architectures that meet stakeholder requirements, with extensibility to address future
needs while keeping costs down. Implement continuous improvement programs to ensure systems are
timely and performant.

CORE PROFICIENCIES
Leadership | Communication | Enterprise-scale application architecture
Project management | Process improvement | Technical solutions | Information security
Legacy technology | ITSM | Organizational Strategy

PROFESSIONAL EXPERIENCE
Gulfsoft Consulting 1998-present
CEO, CIO and Lead Enterprise Architect

As the founder of a boutique IT services company, I wear multiple hats daily. In a month, my time is
roughly comprised of the following:
80% technical implementation
20% sales, customer retention, pre-sales and related activities

The following are some of the specific tasks I perform and accomplishments:
 Technical working session with a very large enterprise client to identify their existing IT
architecture, implementation specifics and any gaps regarding their business needs.
 Working with a salesperson to decipher the results of a meeting with a client and map their
needs to capabilities of applications they own and services that they may need to leverage
those capabilities.
 Acting as third-level support for field consultants who need assistance understanding the
details of a new application they’ve encountered during an integration engagement.
 Working with the CFO to review our financial position with regard to current and future
staffing levels and R&D investments.
 Acting as a project manager leading one or more meetings for various ongoing engagements.
 Writing an application in ASP.net, PowerShell, HTML and JavaScript as part of a deliverable
for a client.
 Manage a team of 40 consultants and 5 back-office staff providing expert level IT
implementation services for large enterprises.
 Create and manage contracts and project plans for engagements ranging from software
upgrades to cloud migration efforts, with project budgets up to $2 million.
  Generate annual revenue of $12 million.
 Direct resources and schedules for projects with budgets up to $100 million and involving up
to 200 people implementing ERP systems, network infrastructure, ITSM, databases, and
cyber security.
 Architect and implement enterprise solutions comprising multiple applications and
programming languages.
 Lead digital transformation efforts at multiple customers across numerous industry verticals.
 Manage both short-term and multi-year IT projects.
 Oversee and perform business analysis and requirements gathering for initiatives.
 Implement solutions aligned with ITIL, TOGAF and/or COBIT frameworks using the Agile
methodology.
 Engage directly with customers to identify and gather business requirements to then create
proposals to meet those requirements.
 Supervise multiple large-scale projects simultaneously, including staffing, budget, and
technical recommendations to client executives.
 Initiate and maintain up- and downstream channel partnerships.
 Evaluate and critique the performance of employees, both from technical and professional
perspectives.
 Set employee compensation and bonus schedules.
 Create marketing materials to be used in all channels, from website to conference booths.
 Architected and deployed an internal suite of applications to manage all communication,
time-tracking, project management and budgets. The solution consists of Google Workspace
(for email, documents, calendar, internal web meetings and automation), Amazon Chime for
external web meetings, Wix for website, Blogger for blog, IFTTT for intra-service
automation, Google Cloud Compute to host VMs running the LAMP stack, and Zoho CRM
for customer relationship management.
 Defined KPIs and associated reports to provide timely status on essential company functions.
 Led company expansion into Canada.

Digital Transformation Lead for a large healthcare project 2018-2022

 Supervised business analysis and subsequent ITIL assessment for a large IT department to
determine how well they were following their own ITIL documents.
 Architected and led the merging of IT departments after several mergers and acquisitions.
 Managed the implementation of several identity and access management solutions spanning
multiple operating systems and internal applications.
 Managed a project focused on using Morpheus from MorpheusData.com to orchestrate
provisioning of multiple VMs and containers in AWS, Google Cloud, IBM Cloud, VMware,
OpenStack and Kubernetes environments.
 Spearheaded efforts to document existing business processes and technologies with the goal
of iteratively automating those processes with the highest business impact.
 Directed a team tasked with creating serverless functions and the APIs to access those
functions in AWS to provide back-end implementation, along with the related OpenAPI (aka
Swagger) documentation.
  Ran a development team responsible for creating GraphQL APIs in Python for Event
Management and Enrichment.

Senior Architect and Technical PM for a Canadian petroleum company project 2016-2017
 Oversaw a team that created educational documentation and videos for all aspects of the
waterfall and Agile software development methodologies, ITIL and COBIT compliance,
enterprise architecture and training.

IT Architect for a large transportation company project 2014-2015

 Consulted on the implementation of Positive Train Control (PTC) OFFICE

Technical PM and ITSM Architect for a large energy company project 2011-2022
 Captained a development team responsible for the creation of a custom web application using
ASP.net, JavaScript, PowerShell, Microsoft Power Automate and BigFix that allowed
administrators to monitor and reboot servers as needed
 Provided business analysis, implementation, and rollout guidance for ServiceNow Core,
ITOM, ITSM and Business Continuity Management (BCM)
 Introduced and implemented AIOps for incident reduction and alarm collation

ITSM Lead and Technical PM for a large banking project 2008-2016

 Implemented network, server, and application discovery and monitoring, with high
availability for the control plane
 Created business service dashboards with application topology to reduce incident triage time
and MTTR
 Supervised a project to develop an internal application to catalog and provision
monitoring/observability for servers and applications in the enterprise, leveraging multiple
monitoring tools.
 Developed and implemented a solution consisting of IBM Cloud Orchestrator, IBM Control
Desk, IBM BigFix, SolarWinds, IBM TADDM, ServiceNow ITOM, Microsoft Flow, Ansible
Tower, and AWS API Gateway to create a fully functional CMDB with Configuration,
Change, Problem, Incident and Remediation processes implemented.

ITSM Consultant for a large insurance company 2003-2004

 Implemented IBM Application Performance Management (APM) to discover and monitor
web applications.
 Created a Chrome plugin to allow a user to sort table data on an existing COTS web
application.

SMART Technologies 1997-1998

Configuration Management Engineer
 Developed and implemented a reproducible CI/CD process on NT systems.
 Created and maintained a web site using Active Server Pages to track the CI/CD process.
 Created an application that helped to build our corporate intranet by dynamically finding all
web servers on the network and adding links to those web servers.
  Implemented and customized PVCS Tracker software for problem management.
 Developed a front-end application using Delphi and InstallShield 5 to provide a common
installation mechanism for the various application components written in different languages.

Tivoli Systems (acquired by IBM) 1995-1997

Third–Level Support Specialist
 Provided in-depth technical assistance on three Tivoli products: Application Development
Environment, Application Extension Framework and User Administration.
 Created application bug fixes in C, C++ and Java.

IBM 1990-1995
AIX Technical Support Representative
 Provided pre- and post-sales support for IBM sales engineers and customers using AIX.
 Created internal courseware for IBM communications topics (TCP/IP, Sendmail, DNS, NFS,
NIS, NIS+, ethernet, token ring, fiber optic) and IBM HACMP.

EDUCATION
MBA Louisiana State University Shreveport Dec 2020
Specialization in Data Analytics
4.0 GPA
Beta Gama Sigma Honor Society

BA The University of Texas, Computer Science Aug 1994

Tejas Club service fraternity
Pi Kappa Phi, President 1990-91

COMMERCIAL APPLICATIONS CREATED

ObjectViewer. 2002. Java and C application provides unprecedented access into the details of the
IBM Tivoli Framework distributed application database. Documentation: https://t.ly/8BJ0

PUBLICATIONS
Migrating to ServiceNow Event Management. 2020.
https://www.amazon.com/dp/B08X31Y1B8

PROFESSIONAL CERTIFICATIONS
Certified Information Systems Security Specialist (CISSP #728349): 2019
Project Management Professional (PMP #2563211): 2019
IBM Cloud Private – Foundation Technology: 2019
AWS Solutions Architect – Associate: 2018
ServiceNow Administrator: 2018
Scrum.org Certified Scrum Master: 2017
IBM Certified Associate Analyst – Security QRadar SIEM V7.2.6: 2016
 IBM Security Intelligence Sales Professional v1: 2016
CompTIA Security+: 2015
IBM Certified Deployment Professional – Tivoli Application Dependency and Discovery
Manager V7.1: 2008
IBM Certified Solution Advisor – Tivoli Business Automation Management 2008: 2008
IBM Certified Deployment Professional – Tivoli Monitoring V6.1: 2007
IBM Certified Advanced Deployment Professional – Tivoli Enterprise Management Solutions
2007: 2007
IBM Certified Deployment Professional – Tivoli Composite Application Manager for
WebSphere V6.1: 2007
ITIL v2 Foundations: 2006
IBM Certified Deployment Professional – Tivoli Composite Application Manager for
WebSphere V6.0: 2006
IBM Certified Deployment Professional – Tivoli Data Warehouse V1.2: 2004
IBM Certified Deployment Professional – Tivoli Enterprise Console V3.9: 2004
IBM Certified Advanced Deployment Professional – Tivoli Security Management Solutions
2005: 2004
IBM Certified Deployment Professional – Tivoli Monitoring for Transaction Performance V5.2:
2004
IBM Certified Deployment Professional – Tivoli Risk manager V4.1: 2004
IBM Certified Deployment Professional – Tivoli Identity Manager V4.5: 2004
IBM Certified Deployment Professional – Tivoli Monitoring V5.1.1: 2004
IBM Certified Advanced Deployment Professional – Tivoli Enterprise Management Solutions
2005: 2004
Tivoli Certified Consultant – IBM Tivoli Access Manager for e-business V5.1: 2004
Tivoli Certified Consultant – IBM Tivoli Access Manager for e-business V3.9: 2003
Tivoli Certified Consultant – Tivoli Distributed Monitoring V3.7: 2001
Tivoli Certified Consultant – Tivoli SecureWay Policy Director V3.7: 2001
Tivoli Certified Instructor: 1999

PROFESSIONAL AFFILIATIONS
Project Management Institute, 2019-Present

International Information System Security Certification Consortium (ISC)2, 2019-Present

COMMUNITY SERVICE
MARS (Mountain Area RoboticS), Morgantown, WV, 2013-2017
Mentor – Programming

LANGUAGES
English: Native Language

French: Novice Listener, Intermediate Speaker, Reading and Writing

COMPUTER SKILLS
 Programming: Java, JavaScript, JScript, Unix shell, Perl, Python, Jython, Prolog, IBM TEC Rule
Writing Language, Interface Definition Language, SQL, PowerShell, Windows Batch, HTML,
XHTML, CSS, XML, R, R Studio, Visual Studio, ASP.net, PHP, C++, C, Delphi, M4, XSLT,
XQuery, VBA, BigFix ActionScript, Groovy, AWK, BASIC, Ruby, Netcool Impact Policy Language

Applications: ServiceNow platform, SolarWinds, IBM Netcool suite, BigFix, Microsoft Office 365,
Microsoft Flow, Microsoft PowerApps, IBM DB2, Microsoft SQL Server, Splunk, MorpheusData
Morpheus, Jenkins, Puppet, Chef, Tableau, Ansible, Microsoft Power BI, Cognos, ElasticSearch,
Logstash, Kibana, Grafana, Prometheus, Apache, MariaDB, Google Apps for Business, Microsoft
Excel, Microsoft Project, Microsoft Visio, Docker, Postgres, IBM TADDM, IBM Cloud Orchestrator,
IBM Netcool Operations Insight, IBM Control Desk, IBM Performance Management, draw.io,
Microsoft Project, Quickbooks, IFTTT.com, Open Broadcaster Studio (OBS), Microsoft Teams,
Zoom, WebEx, Splashtop Remote Desktop, WireShark, Postman, IBM Directory Integrator, Apache
Directory Studio, DB Visualizer, SQL Explorer, SQuirreL, LabVIEW, PVCS Tracker, BMC
Remedy, Jira, Zoho CRM, Sugar CRM, Tivoli Systems Automation for Multiplatforms, IBM RSCT,
Microsoft Active Directory, Microsoft IIS, IBM Directory Server, IBM QRadar, IBM Tivoli Business
Service Manager, IBM Agile Service Manager, IBM SmartCloud Application Log Analytics, IBM
Rational Performance Tester, IBM Rational Robot, IBM WebSphere Application Server,
InstallShield

Clouds: AWS, Microsoft Azure, Google Cloud, IBM Cloud, VMWare, Kubernetes

Platforms: Windows, Linux, AIX, Android, iOS, macOS

OTHER
Citizenship: U.S. citizen