IMPROVE SKILLS FOR LISTENING AND QUESTIONING

MODULE OVERVIEW

This competence unit discusses how to develop listening and questioning abilities. Which
is beneficial to the trainees. It discusses methods for increasing listening and questioning
abilities.

As a consequence, it covers a number of crucial topics about the skills that you must
master and improve in order to apply them to your work. This unit will only cover one
information sheet. This will allow the learner to demonstrate and practice his or her improved
listening and questioning skills. There are also some self-check tests that are followed by an
answer key and task sheet with performance and criterion checklists that you may employ to
attain the specified competency.
This unit contains methods for improving listening skills that will train you to reach that
competency, making it easier for you to provide effective customer service.

IMPROVE NON-VERBAL SIGNS FOR ACTIVE LISTENING

MODULE OVERVIEW

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 This unit is about Improving the Non-Verbal signs for active listening techniques. This
type of performance will be more helpful for the trainee who will undergo training and ensures
that it will improve his/her performance.

There is only 1 information sheet that will be tackled In this Unit, and it is the improving
Non-Verbal signs for active listening. This will help the trainee to demonstrate and perform the
Non-Verbal signs in terms of active listening.

This unit includes information about the different types of Non-Verbal signs In regard to
how it will be performed properly.

IMPROVE ACTIVE LISTENING IN THE WORKPLACE

MODULE OVERVIEW

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 This unit is all about the key skills for improving active listening in the workplace. This
type of skill is very important and will give an impact on job effectiveness and on the quality of
the relationship with other people.

There is only one information sheet that will be tackled in this unit. The key skills to
improve active listening will be seen in this unit, this will help the trainee to improve active
listening in the workplace. Becoming a better listener can improve productivity and the ability to
influence, persuade, and negotiate.

This unit also includes information with regard to improving active listening and step-by-
step instruction on how to perform active listening in the workplace.

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