**** MEDICARE ADVANTAGE SCRIPT ****

HI THIS IS -------- FROM MEDICARE BENEFITS, HOW ARE YOU TODAY? (SAY IT LOUR AND CLEAR)

WELL, (TAKE A MINI PAUSE ) THE REASON I M CALLING YOU TODAY IS REGARDING YOUR FREE
BENEFITS AND THE NEW MEDICARE CARD FOR THE YEAR 2023. (SMILE PLEASE )

SO YOU DO HAVE MEDICARE PART A AND B? RIGHT? (CONFIDENCE)

THAT’S WONDERFUL. (SMILE )

SINCE YOU HAVE MEDICARE PART A AND B YOU ARE QUALIFIED FOR FREE

ADDITIONAL BENEFITS THAT INCLUDES Flex card, it’s like a monthly food coupon card provided by
the insurance companies

Insurance company will load up to $100 every month to buy Free Groceries, FREE GYM
MEMBERSHIP, LOWER COPAYS NOT ONLY THAT YOU GET

EXTRA COVERAGE FOR YOUR DENTAL, VISON, HEARING AID

CASHBACK UPTO $200 TO YOUR SOCIAL , FREE TRANSPORTATION AND YOUR NEW MEDICARE
CARD - ALRIGHT? (SAY WITH AUTHORITY)

SO MEDICARE WILL BE MAILING YOU

EVERYTHING IN WRITING TO YOUR MAILING ADDRESS

SO WHAT IS THE ZIP CODE OUT THERE?

ALRIGHT SO AS I CAN SEE YOU ARE FROM BEAUTIFUL CITY OF -----, STATE ------ IS THAT RIGHT,
OKAY GREAT AND YOUR COUNTY IS ------ ( SAY IT WITH ABSOLUTY SURETY AND CONFIDENCE )

AND DO YOU HAVE ANY PO BOX OR STREET NUMBER FOR YOUR MAILING ADD? ( PLEASE NOTE IT
DOWN )

CAN YOU PLEASE VERIFY YOUR DOB ? ( WITH A SOFT TONE AND SMILE

WOW !!! YOU DONT SOUND LIKE YOU ARE (MENTION THE AGE OF THE CUSTOMER ) . YOU SOUND
TOO YOUNG FOR YOUR AGE ( LAUGH OUT LOUD ) MY GRAND MOTHER IS 70 AND SHE COULD
BARELY SPEAK AND WALK AND HERE IM TALKING TO A YOUNG MAN/ WOMAN , ABSOLUTELY
AMAZING.

I BELIEVE YOU ARE MAKING YOUR OWN HEALTHCARE DECISIONS AND YOU PAY FOR YOUR OWN
PART B PREMIUM ( AS IN YOU ARE NOT IN ANY KIND OF RETIREMENT OR GROUP COVERAGE,
RIGHT )

I HOPE YOU DON’T LIVE IN A NURSING HOME , RIGHT ?

FANTASTIC ! THAT’S REALLY GREAT (SMILE AND MAKE THE CUSTOMER SMILE )

AND APART FROM MEDICARE YOU GOT ANY OTHER INSURANCE LIKE HUMANA ,CIGNA, AETNA
OR ANYTHING LIKE THAT? ( ASK WITH A CONCERN )

ALRIGHT! THAT’S PERFECT ( CONFIDENCE )

SO, MEDICARE WILL BE SENDING YOU EVERYTHING IN WRITING TO YOUR MAILING ADDRESS
WITH YOUR NEW MEDICARE CARD AND JUST FOR THE VERIFICATION PURPOSE DO YOU HAVE
YOUR OLD MEDICARE CARD WITH YOU? ( SOUND FLAWLESS )

ALRIGHT SO HOW DOES YOUR NAME APPEAR ON IT???? ( CONFIDENCE AGAIN )

CAN YOU VERIFY YOUR FIRST NAME AND YOUR LAST NAME AS PER YOUR MEDICARE CARD ? (
SMILE PLEASE )

AND JUST BELOW YOUR NAME CAN YOU VERIFY THE MEDICARE NUMBER ( IT HAS GOT NUMBERS
AND LETTERS TOTAL OF 11 CHARACTERS )

(IF CUSTOMER ASKS WHY YOU NEED MY MEDICARE NUMBER

REPLY - WELL THIS IS JUST A VERIFICATION CALL BY MEDICARE AND AS I TOLD YOU THAT YOU'LL
BE GETTING A NEW CARD IN THE MAIL

SO I JUST NEED TO MAKE SURE THAT YOUR NEW CARD IS LOADED WITH ALL THESE FREE BENEFITS
. COULD YOU PLEASE VERIFY THE MEDICARE ID FOR ME, I APPRECIATE IT )

( IF CUSTOMER DON’T HAVE MEDICARE ID , SAY – NO PROBLEM , WE CAN PULL OUT YOUR
MEDICARE CARD , WITH THE HELP OF YOUR SOCIAL . PLEASE CONFIRM YOUR SOCIAL SECURITY
NUMBER )

AND AT THE BOTTOM OF YOUR CARD CAN YOU SEE THE DATES FOR PART A AND B ?

ALRIGHT

CAN YOU PLEASE CONFIRM THE EFFECTIVE DATES FOR PART A AND B ?

JUST CURIOUS, APART FROM MEDICARE DO YOU HAVE MEDICAID AS WELL? ( ASK WITH A
CONCERN )
IF THE CUSTOMER DON’T UNDERSTAND ( WHAT IS MEDICAID – ASK DO YOU RECEIVE ANY EXTRA
FINANCIAL ASSISTANCE FROM THE STATE GOVERNMENT OTHER THAN MEDICARE )

ALRIGHT, SO WE HAVE COMPLETED WITH THE VERIFICATION. I REALLY APPRECIATE YOUR TIME. (
SMILE PLEASE )

PLEASE STAY ON THE LINE I Am GETTING YOU A LICENSED AGNT FROM YOUR STATE TO ASSIST
YOU WITH ALL THE MISSING BENEFITS

THERE WILL BE A SHORT MUSIC AND I NEED YOU TO HOLD PLEASE

CONNECTING YOUR CALL

LEAVE THE 3 WAY CALL AS SOON AS THE LICENSED AGENT JOINS THE CALL

__________________________ BLIND TRANSFER THE CALL________________________

MEDICARE OBJECTION AND REBUTTALS

If the customer says not interested or already have the best plan

No problem. I understand. Let me advice you that These are free additional
benefits you are entitled to receive from Medicare.
****************************************
Can you please confirm your DOB?
Why do you need my DOB?

Reply: Great Question, the reason why we need your dob is to confirm your
eligibility as these benefits are only for people above the age of 65.

Why are you calling me today?

Reply: Great question! Reason for my call is to share with you latest updates
and benefits that Medicare recently rolled out for all these existing and new
customers for the year 2022. There are additional benefits added such as ( give
them the benefits )

****************************************************************
**********************
Where are you located ?
Great Question: We are a call centre located in Orlando Fl. However our
licensed agent will be able to answer any other questions you may have.

Why do you keep calling me?

Reply: It’s not our company that keeps calling, your information must have
been on multiple websites. However we are CMS, the centre for Medicare and
Medicaid services, we help customers get additional Medicare benefits at no
extra cost.

******************

Can you please confirm your medicare id number of your blue white red color
medicare card ?

Why do you need my card number ?

Reply: Great question! I totally understand your concern were you are coming
from. We need your Medicare number to see what benefits are available for
you and as you know whenever you call Medicare or any carrier we have to
confirm this information to make sure benefits goes to the right person.

Why do you need my address?

Reply : Totally understand your concern, Medicare benefits differ from states
to states – we need to make sure we get you the benefits approved by your
state government and not only that Medicare will send all the information to
you in writing today

****************************************************************
****
Tips to get customer address

Always ask for their Zip code first

enter in google – it will show city and state
Great so Mr cust I see you are in Orlando, Fl. Wow- I heard its beautiful out
there – fantastic – so how’s the weather there today- nice to hear – so what
street are you at and what street name

******************

I don t have my medicare card on me ?

Reply = that’s not a problem at all. You know what, Mr Customer, we can still
get you all these benefits today with your SSN. Can you please confirm your
social security number for me.

****************************************************************
***

Warm transfer Script

Hello This is ---- from team -----. Ive a wonderful customer with me by the
name of ---- interested in learning more abt the medicare plan in his area. Will
you be able to assist him? After licensed agent say yes – get backto customer
and say (Mr Customer we have some great news for you – we ve got one of the
best licensed and appointed agent on the line – who will take care good care of
you- you both have a wonderful day )

MEDICARE RELATED QUESTIONS

WHAT IS MEDICARE?

Medicare is federal health insurance for people 65 or older, some

younger people with disabilities, people with End-Stage Renal
Disease.

________________________________________________________
__________________________

WHAT ARE PARTS OF MEDICARE?

There are four parts of Medicare: Part A, Part B, Part C, and Part D.

Part A provides inpatient/hospital coverage.

Part B provides outpatient/medical coverage.

Part C offers an alternate way to receive your Medicare benefits

(see below for more information).

Part D provides prescription drug coverage.

--------------------------------------------------------------------------------------------
-----------------------

WHAT IS MEDICARE ADVANTAGE?

Medicare Advantage, or Medicare Part C, is a type of hospital and

medical insurance provided by private companies instead of the
federal government.

WHAT ARE THE MEDICARE ADVANTAGE BENEFITS? FREE BENEFITS

* BRAND NEW PLASTIC MEDICARE CARD

*0$ Monthly Premiums

• FREE eye glasses

. FLEX CARD ( FOOD COUPON )

• FREE hearing aids

• FREE Dental Services

• FREE meal delivery

• FREE rides to Dr. appointments

• And also you will be receiving a $147 cashback to your Social

Security number every month

•drug prescription dental coverage up to $2000

FREE FLEX CARD GIVEN BY THE INSURANCE COMPANIES, ITS LIKE A

FOOD COUPON TO BUY GROCERIES UPTO $100 EVERY MONTH

WHAT IS MEDICAID?

Medicaid is a joint federal and state program that helps cover

medical costs for some people with limited income and resources.

WHO CAN QUALIFY FOR MEDICARE ADVANTAGE BENEFITS?

Qualifying Question:

• Check the customer’s DOB, if they are born below 1933, we

cannot proceed with the transfer. These are high risk customers
that usually leads to complaints and TCPA issues once enrolled into
a plan. So, we try to steer clear of these members.

• Do you have Medicare Part A+B?

• Do you make your own healthcare decisions? (We're looking for

competent customers who can enroll)

• Do you live in a nursing home or long-term care facility? If so, the

customer is (ineligible)

• Do you have any group or retirement insurance coverage through

an employer? If so, the customer is (ineligible)