WR - TS3031 - E01 - 0 ZXSDR Node B Troubleshooting P90

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ZXSDR Node B

Troubleshooting

ZTE CORPORATION

ZTE Plaza, Keji Road South,

Hi-Tech Industrial Park,

Nanshan District, Shenzhen,

P. R. China

518057

Tel: (86) 755 26771900 800-9830-9830

Fax: (86) 755 26772236

URL: http://support.zte.com.cn

E-mail: doc@zte.com.cn
Contents

Chapter 1.................................................................1

Maintenance Overview..............................................1
Maintenance Description...................................................1
Maintenance Requirements.....................................................1

Maintenance Principles.....................................................1
Right Management................................................................1

Data Observation..................................................................2

Data Modification..................................................................3

Data Synchronization.............................................................3

Man-machine Commands.......................................................3

Board Operations..................................................................4

Update................................................................................4

Maintenance Classification................................................5
Analysis Methods.............................................................5
Indicator Status Analysis........................................................5

Signaling Tracing Analysis......................................................6

Alarm Logs Analysis...............................................................6

Replacement Analysis............................................................8

Precautions....................................................................9
Personnel Qualifications.........................................................9

Maintenance Management....................................................10

Data Maintenance................................................................10

Equipment Room Environment..............................................10

Tools and Instruments/Meters...............................................11

Spare Materials and Parts.....................................................11

Technical Documents...........................................................11

Technical Support................................................................11

Chapter 2................................................................13
Routine Maintenance...............................................13
Overview......................................................................13
Daily Routine Maintenance Items.....................................14
Weekly Routine Maintenance Items..................................14
Monthly Routine Maintenance Items.................................15
Semiannual Routine Maintenance Items............................16
Other Recommended Maintenance Items..........................17

Chapter 3................................................................21

Notification and Handling.........................................21


Notification Messages.....................................................21
Board Notification..........................................................21
SSCOP Error.......................................................................21

ALCAP Link Error.................................................................21

AAL5_MAC Error..................................................................22

RS232 Serial Port Error........................................................22

STM-1 B1 Error Code...........................................................22

STM-1 B2 Error Code...........................................................23

STM-1 Remote B2 Error Code Indication.................................23

Examples of Other Maintenance Items STM-1 B3 Error Code......23

STM-1 B3 Remote Error Code Indication.................................24

STM-1 Multiplex Section Remote Defect Indication (MSRDI).......24

STM-1 Higher-order Path Defect Indication (HPRDI).................24

STM-1 Higher-order Path Lady Type Mismatching (HPPLM)........25

Loss of STM-1 Cell Delimitation (LCD).....................................25

STM-1 Received Cell with CRC Error.......................................25

E1 Link HDB3 Coding Violation..............................................25

E1 Link Slip........................................................................26

Too-Heavy ATM Traffic.........................................................26

Chapter 4................................................................27

Alarm and Handling.................................................27


Alarm Messages............................................................27
CCS Alarms..................................................................28
SSCOP Signaling Link Disconnected........................................28
Clock Reference Source Lost.................................................29

Clock Module Error..............................................................29

Board Communication Link Disconnected................................30

Active/Standby Synchronization Failure..................................30

Software Version Error.........................................................31

Software Operation Failure....................................................31

Board Parameter Synchronization Abnormal............................31

Application Software Monitoring Alarm....................................32

Database Save Failure..........................................................32

Reference Resource PRI Configuration Failure..........................32

SSCOP Delivery Buffer Overflow............................................33

Board Configuration Error Alarm............................................33

SNTP Time Alignment Failure Alarm.......................................33

Clock Reference Source Deterioration.....................................34

CPU Overload Alarm.............................................................34

Board Hardware Error..........................................................34

RBI Alarms...................................................................35
Clock Module Alarm.............................................................35

Downlink LVDS Link Error.....................................................35

Uplink LVDS Link Error.........................................................36

Software Operation Failure....................................................36

Board Configuration Parameter Error......................................36

CPU Overload Alarm.............................................................37

Remote Clock Reference Alarm..............................................37

Board Hardware Error..........................................................37

Optical Module Not-in-position...............................................38

Optical Module Receiving Failure............................................38

IIA Alarms....................................................................39
Loss Of Signal (LOS) of STM-1...............................................39

Loss Of Frame (LOF) of STM-1...............................................39

Multiplex Section Alarm Indication of STM-1 (MSAIS)................39

Loss Of Pointer (LOP) of STM-1 AU4.......................................40

Loss Of Electrical Signal (LOS) of E1 Link................................40

Loss Of Frame (LOF) Synchronization of E1 Link.......................41

Loss of Cell Delimitation (LCD) of E1 Link................................41


Loss of IMA Frame (LIF) of E1 Link.........................................41

E1 IMA Group in Non-Working Status.....................................42

PVC Error...........................................................................42

Transmission Clock Abnormal................................................43

Software Operation Failure....................................................43

Board Configuration Parameter Error......................................43

Configuring IMA Group Failure...............................................44

Configuring STM-1 Port Failure..............................................44

Configuring TC Port Failure...................................................44

Configuring PVC Failure........................................................45

CPU Overload Alarm.............................................................45

Board Hardware Error..........................................................45

Optical Module Not-in-position...............................................46

TAC Alarms...................................................................46
Software Operation Failure....................................................46

Board Configuration Parameter Error......................................46

Board Hardware Local Channel Error......................................47

Board Hardware Error..........................................................47

EMU Alarms..................................................................47
Ambient Temperature Abnormal............................................47

Whole Equipment Temperature Rise Alarm..............................48

Clock Reference Source Loss.................................................48

Rack Power Abnormal..........................................................49

Board Communication Link Disconnected................................49

Software Operation Failure....................................................50

Board Configuration Parameter Error......................................50

Fan Alarm..........................................................................50

Temperature Sensor Not-in-position.......................................51

Father Node External Equipment Error....................................51

CPU Overload Alarm.............................................................52

Board Hardware Error..........................................................52

TRXU Alarms.................................................................52
Clock Module Error..............................................................52

Downlink LVDS Link Error.....................................................53

Software Operation Failure....................................................53


Board Configuration Parameter Error......................................54

CPU Overload Alarm.............................................................54

Board Hardware Local Channel Error......................................54

Board Hardware Error..........................................................54

BP Alarms.....................................................................55
Clock Module Error..............................................................55

Uplink LVDS Link Error.........................................................55

Uplink Path Operation Abnormal............................................56

Downlink Path Operation Abnormal........................................56

Software Operation Failure....................................................56

Board Configuration Parameter Error......................................57

CPU Overload Alarm.............................................................57

Board Hardware Error..........................................................57

Signal Receiving Path Quality Abnormal Alarm.........................58

RDM Alarms..................................................................58
Clock Module Error..............................................................58

Antenna VSWR Exceeding 3.0...............................................58

Antenna VSWR Exceeding 1.8...............................................59

Calibration Interface Over-power Alarm..................................59

Software Operation Failure....................................................60

Board Configuration Parameter Error......................................60

CPU Overload Alarm.............................................................60

Board Hardware Error..........................................................60

LPA30 Alarms................................................................61
Board Hardware Error..........................................................61

Link Disconnected between LPA30 and EMC.............................61

Over-power Alarm...............................................................61

Over-VSWR Alarm: VSWR≥2.8..............................................62

Over-Temperature Alarm......................................................62

Over-Current Alarm.............................................................63

LPA30 VSWR Alarm, 2.8>VSWR≥1.8......................................63

Chapter 5................................................................65

Troubleshooting Examples.......................................65
Overview......................................................................65
System Monitoring.........................................................66
High CPU Utilization.............................................................66

Decreased Radius of BTS Coverage........................................67

User Complaints............................................................67
Difficult Call Connection........................................................67

Poor Call Quality..................................................................69

Slow to Access Internet........................................................70

Chapter 6................................................................73

Emergent Fault Handling..........................................73


Definition of Emergency Fault..........................................73
Handling.......................................................................73
On-site Handling Procedure.............................................74
Sudden System Breakdown...................................................75

Transmission Disconnected...................................................75

Power Amplifier Output Power Protection................................76

Lightning Strike...................................................................76

Chapter 7................................................................77

Terms.....................................................................77

Appendix A.............................................................79

Abbreviations..........................................................79
Chapter 1

Maintenance Overview

This chapter introduces common maintenance types,


maintenance principles and analysis methods and provides
precautions for routine maintenance.

Maintenance Description
Maintenance Requirements
Maintenance personnel must receive systematic training to be
qualified in system maintenance, master fundamentals of ZXWR
B09, and know overall structure and functions of each board, in
addition to some knowledge about network optimization and
network maintenance.

Maintenance Principles
This section introduces what maintenance personnel must pay
attention to in ZXWR B09 maintenance. Any operation against
following principles may have a negative impact on system
operation.

Right Management
Assign personnel-specific usernames and passwords for system
login, operation and maintenance, to restrict operation rights of
maintenance individuals and find operation history through
system logs in case of system malfunction.

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Different users are able to perform different groups of
operations, depending on their levels and rights. Operation and
maintenance software classifies operators into four levels, root
user, advanced user, medium-level user, and ordinary user in
descending order of rights.
1. Root user, with highest level of right, can perform any
operations, including creating users, modifying user
information, deleting users, setting rights and modifying
system configuration. Change initial password of root user
immediately after logging in to the system, for security of
the system
2. Advanced user has the same rights as a root user, except
that it cannot manage user accounts, add/delete boards and
add/delete local cells.
3. Medium-level user, with basic viewing right, can view alarm
and system information. In addition, a medium-level user
can only perform limited types of configuration operations.
4. Ordinary user, with lowest right, can only view information
rather than perform any configuration operation.

Caution
 Use right management function to set ordinary equipment
maintenance personnel as medium-level users.
 Do not log into the system as root user unless absolutely
necessary.
 Do not change network settings of NMS server and Client.
 Do not run and operate any other programs not related to
operation and maintenance on NMS server or Client.
 Follow general principles of network management to guard
against any virus.

Data Observation
Caution
 Perform data observation operations carefully with large
quantities of data to report, including signaling tracing,
running information observation, all users of service
observation, and alarm refreshing. Excessive data report
during data observation may cause system breakdown in
extreme cases.

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Chapter 1 Maintenance Overview

Caution
 Select appropriate time (low traffic period) for data
observation operation, take appropriate measures, save
results in time and clean temporary data in time.

Data Modification
Caution
 Take care in modifying data, particularly wireless data.
 Observe carefully whether there is any effect on system
operation after modifying data.

Caution
 Be sure to perform backup before modifying any data, to
ensure rapid restoration when any problem occurs.
 Do not perform data synchronization at rush hours (at 10 AM
or 5 PM, Time varies from place to place).
 Do not modify foreground database during daytime.

Data Synchronization
Caution
 Be sure to backup data before modifying configuration.

Caution
 Do not perform data synchronization in daytime unless
necessary.
 Check operation log to identify the source if finding any data
of an unknown source.

Man-machine Commands
Caution

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ZXSDR Node B Troubleshooting

 Be careful in using commands that lead to foreground


actions, including restart, reset, changeover, save, hardware
test, software download and cell block/unblock.
 Do not delete current alarms and history alarms unless
absolutely necessary.
 Be sure to lock background man-machine interface after
maintenance personnel leave operation and maintenance
console, to avoid any accidents.

Board Operations
Caution
 Do not reset a board, plug/unplug it or power it off unless
absolutely necessary.
 Prepare spare board before replacing a board. Make sure
there are sufficient technicians present for unexpected
emergencies in the case of major operations, such as
changing versions of important boards, or plugging,
unplugging and replacing key boards. Maintenance personnel
working on boards in the foreground must have support from
background personnel.

Caution:
 Always wear an antistatic wrist strap before operating boards
on the rack and connect it to the rack before touching a
board.
 Touch a metal object first to release static electricity on
hands.
 Reduce power gradually (to change users in conversation or
in network access and to prevent users off-conversation from
accessing) when replacing LPA (Linear Power Amplifier).

Update
Caution
 Perform upgrade at midnight when there is low traffic.

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Chapter 1 Maintenance Overview

 Keep contact information available for relevant personnel


(like transmission and power supply) to get their timely
assistance when required.
 Formulate upgrade plan in advance, covering all emergency
measures.
 Do not change procedures set forth in the plan, unless
necessary.
 Inform supervisors before upgrading for necessary technical
support.
 Assign a person to closely monitor the system for any faults
occurring since the upgrade.

Maintenance Classification
Maintenance falls into routine maintenance, notification message
handling, alarm message handling and troubleshooting, by
contents.
1. Routine maintenance
Routine maintenance refers to checking equipment running
status periodically. It is to find out and handle problems in
time to prevent potential damage or fault.
2. Notification message handling
Notification message handling is to analyze all kinds of
notifications during running of the system, to judge whether
anything is abnormal and to take appropriate measures.
3. Alarm message handling
Alarm message handling is to analyze different alarm
messages during running of the equipment, to judge
equipment running condition and to take appropriate
measures.
4. Troubleshooting
Troubleshooting is to analyze, handle and remove detected
faults.

Analysis Methods
Common maintenance analysis methods:

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ZXSDR Node B Troubleshooting

 Analysis of indicator status


 Analysis of signalling tracing
 Analysis of alarm logs
 Analysis through instruments and meters
 Comparison by replacement
 Others

Indicator Status Analysis


Analyze running of a board by statuses of its indicators.
Boards need frequent observation, for the ZXWR B09, are:
control clock switching board CCS, Iub-ATM interface board IIA,
baseband processing board BP and transceiver unit TRXU.

Signaling Tracing Analysis


Signaling tracing analysis is to check whether signaling flow is
correct. All services have their own signaling flows. It is
acceptable to diagnose system problems according to experience
by viewing differences between current flow and correct flow,
when a service is abnormal.
Important workflow, for the ZXWR B09, includes: cell setup,
common transmission channel setup, paging, random access,
system information update and wireless link setup.

Alarm Logs Analysis


Alarm log analysis is to query history alarms and current alarms
of the system at NM interface, and to analyze and determine
running status of the equipment. Instruments and Meters
Analysis
Commonly-used instruments and meters in routine maintenance
include signaling meters, line testers and power meters.

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Chapter 1 Maintenance Overview

Signaling Meter Analysis

Signaling meter is to monitor signaling interaction between Node


B and RNC in real time. Figure 1 shows the connection mode of
signaling meter with the equipment.

FIGURE 1 APPLICATION OF SIGNALLING METER AT RNS

RNC and Node B setup several AAL5 links to bear ALCAP,


common NBAP, dedicated NBAP and IPoA after powering on the
equipment. It is acceptable to query VPI and VCI corresponding
to each AAL5 link from OMC background man-machine interface.
It is also acceptable to monitor signaling of corresponding AAL5
link after configuring appropriate VPI and VCI on signaling
meter.
Set up appropriate VPI, VCI and CID on signaling meter, when
AAL2 bears common transport channels (FACH, PCH, and RACH)
and DCH and observes AAL2 signaling. Similarly, it is acceptable
to query its signaling from WOMCR background man-machine
interface. Signaling meter can resolve RRC message of Uu
interface and non-access layer messages.
Signaling meter analysis allows monitoring signaling flows
between Node B, RNC and UE in real time and saving results.

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ZXSDR Node B Troubleshooting

Line Tester Measurement

Line tester supports:


1. To measure information of common channels.
2. To measure related items in coverage area, such as
locations, signal strength and signal quality.
3. To measure energy of each synchronization code in each
timeslot on synchronization channel.
4. To measure channel power.
5. To measure scramble of the cell.

Power Meter Measurement

Power meter is to measure output power of TRXU and LPA and


to judge whether TRXU and LPA are working normally.

Replacement Analysis
Replace a board module or possibly a faulty connection cable
with a normal board module or connection cable of same type,
and observe whether the fault is recovered after the
replacement.
Use the following replacement analysis methods to rectify faulty
boards or a subsystem.

Active/Standby Switchover

This method applies to active and standby boards configured on


the ZXWR B09 rack, such as CCS.
Operate on background man-machine interface or press
active/standby switchover key on front panel of the board to
reset the board and to trigger active/standby switchover
function.
Perform a switchover again when traffic is light and observe
whether system is normal if the system recovers after
active/standby switchover. Circuit or interface of currently active
board may fail if system is not normal. Replace it and perform
further tests.

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Chapter 1 Maintenance Overview

Board Resource Block

This method applies to BP.


Block, possibly a faulty BP and check the working status of the
system. Fault resides in BP or interface of the board if system
recovers. Replace the board, unblock it and perform further
tests.

Slot Exchange

This method applies to BP and TRXU. There is need to configure


multiple BPs and TRUXs on the ZXWR B09 rack.
Exchange slot of a normal board with a possibly faulty board,
and check working states of boards to determine whether fault
resides in the board or interface of the board.

Board Replacement

This method applies to EMU and TRXU configured for single


carrier and single fan. Directly replace a possibly faulty board
with a new board verified as normal.

Cable Replacement

Cables that easily fail include TRXU RF cable, IIA port fiber/E1
line and rack fan connection line. Specific method:
1. Connect RF cable of the TRXU, parts of which are possibly
faulty, to DDL of another normal cell, and check status of the
cell. TRXU and related parts are normal if the cell is still
normal. Otherwise, replace them.
2. Remove connected optical fiber and check it through self-
loop if an optical interface of IIA is blocked. This optical
interface is faulty if self-check is abnormal. Connect the fiber
to another available optical interface of IIA and reconfigure
the data. Replace the optical fiber or check peer equipment if
the other optical interface is found normal in self-loop test.

 Caution
 Do not direct optical fiber interface to eyes, this may result in
a serious injury.

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ZXSDR Node B Troubleshooting

 Do not look at IIA board optical interface directly, this may


result in a serious injury.

It is very difficult to remove fans on the rack. Check power cable


first by connecting it to another slot or using other methods
when finding that a fan is not working normally.

Precautions
Personnel Qualifications
Maintenance personnel must receive pre-service training to learn
necessary knowledge about the equipment and related network,
and they must follow instructions given in related manuals of the
ZXWR B09 to conduct maintenance.
Maintenance personnel must have earnest attitudes and high
competence.

Maintenance Management
Make a complete set of equipment room maintenance
regulations to standardize daily work of the maintenance
personnel. Forbid non-maintenance management personnel to
perform any maintenance operation.
Make a detailed on-duty log to provide detailed records about
system running, version status, data change, upgrade and
problem handling for easy analysis and troubleshooting once any
fault occurs.
Make a work shift record to clearly define responsibilities.
Do not play games or access the Internet through computer
terminal. Do not install, run and copy any other software not
related to the system at the terminal. Do not use the computer
terminal for other purposes.
Set NM passwords by level. Put them under strict management
and change them periodically so that they are only accessible to
maintenance personnel.

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Chapter 1 Maintenance Overview

Data Maintenance
Do not reset the equipment, load or change any data unless
absolutely necessary. Do not change background database at
will.
Backup the data before making any changes. Do not delete
backup data after changing data until observation period
(usually one week) expires and be sure that the equipment is
running normally.

Equipment Room Environment


Maintain normal temperature/humidity in the equipment room.
Keep the environment tidy and clean, free from dust and
moisture. Keep rodents or insects out of the equipment room.
Ensure that primary power of the system is stable and reliable,
and check system grounding and lightning protection ground
periodically. Check lightning protection system to make sure all
facilities are in good condition, especially before storm seasons
and after thunderstorms.
The equipment room must have sufficient luminance compliant
with relevant standards. Repair lamps damaged in time and
make sure that light reaches all around the equipment room.

Tools and Instruments/Meters


All common-use tools, instruments and meters must be
available.
Instruments and meters must be subject to periodic checking
and calibration to ensure function availability and accuracy.

Spare Materials and Parts


Check spare materials and parts regularly to ensure sufficient
stocks and to prevent them from mold.
Store spare materials and parts and faulty ones separately. Mark
them properly for easy identification.

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ZXSDR Node B Troubleshooting

Technical Documents
Store maintenance-related application software and technical
documents by category at a specified location for easy access
when necessary.

Technical Support
Handle faults immediately when they occur. Contact local office
of ZTE Corporation for any faults you cannot solve.
Display contact information of local office of ZTE at a
conspicuous location in the equipment room. Make it known to
all maintenance management personnel, and update it regularly.

12 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 2

Routine Maintenance

This chapter introduces basic contents for routine maintenance


of the ZXWR B09 and lists daily, weekly, monthly and
semiannual routine maintenance items.

Overview
Routine maintenance refers to periodic preventive maintenance
and check on the equipment so that the equipment can run in a
stable state for long. Routine maintenance includes:
1. Periodic maintenance check: Make routine check and test the
BTS equipment running, required functions, important
performance indices and hardware in compliance with
prescribed operation steps and methods through various
designated background operations or with necessary
instruments and meters on regular and scheduled basis.
2. Periodic check: Check hardware parts of BTS equipment and
its attached equipment one by one. Adjust, correct or replace
any defective part promptly to ensure equipment hardware is
in good condition. Regularly maintain and clean components
with high dust-proof requirements. Clean important
components of other peripherals regularly for normal
running.

 Caution
 Not all routine maintenance items described apply to all
kinds of possible cases. It is acceptable to refer to them and
work out routine maintenance items according to actual
situation.
 RNC (Radio Network Controller), in WCDMA system, controls
all radio parameters, so following maintenance items do not
include network quality analysis and statistics.

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Daily Routine Maintenance
Items
Table 1 shows daily routine maintenance items of the ZXWR
B09.

TABLE 1 DAILY ROUTINE MAINTENANCE ITEMS

Remar
Item Sub-item Contents
ks

Check all alarms at the


Alarm
NM terminal, and handle
message
them according to alarm
Alarms and handling
level
notifications
check Analyze notification
Notification
messages that frequently
message
occur and it is acceptable
handling
to ignore common ones

Handle common faults


Troubleshooti
such as transmission fault
ng
Troubleshoot and board fault
ing Handle faults Analyze and handle
reflected by network quality problem
the users reflected by the user

Weekly Routine Maintenance


Items
Table 2 shows weekly routine maintenance items of ZXWR B09.

TABLE 2 WEEKLY ROUTINE MAINTENANCE ITEMS

Item Sub-item Contents Remarks

Perform system
Backup configuration
Data backup backup at low-
data for OMCB NMS
traffic

NM Check and update Install a patch for Update


operating system, operation system of operating
anti-virus OMCB system system
software and Update virus library immediately
firewall software and check firewall when there is a

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Chapter 2 Routine Maintenance

Item Sub-item Contents Remarks

record key update for it

Check whether disk


Disk capacity space satisfies
check system running
requirements

Monthly Routine
Maintenance Items
Table 3 shows monthly routine maintenance items of ZXWR B09.

TABLE 3 MONTHLY ROUTINE MAINTENANCE ITEMS

Item Sub-item Contents Remarks

Update
parameters
Check BTS location according to
Radio Engineering parameters project
parameters parameters Check antenna situation. Save
parameters parameters for
at least two
years

Check whether host


and peripherals are
in good condition
Hardware
Check whether
check
network
communication is
normal

Check whether
NM
operating system is
running normally
Checking whether
Software
NMS process is
check
normal
Check whether
database system is
running normally

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ZXSDR Node B Troubleshooting

Item Sub-item Contents Remarks

Backup the files


every time
Complete backup before system
log files upgrade,
Data backup
Complete backup patching or
data files network
structure
adjustment

Clean the
equipment rack
Clean the air filter
Check the cable
Check BTS
tree
BTS equipment
equipment and its Check DDF,
accessories E1/fiber and all
connectors
Check BTS
equipment
indicators

Check temperature
in the equipment
Equipment
Temperature room
room
and humidity Check humidity in
environment
the equipment
room

Check spare parts


for boards
Spare
Spare parts Check spare parts
materials
check for racks
and parts
Check other spare
parts

Semiannual Routine
Maintenance Items
Table 4 shows semiannual routine maintenance items of the
ZXWR B09.

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Chapter 2 Routine Maintenance

TABLE 4 SEMIANNUAL ROUTINE MAINTENANCE ITEMS

Item Sub-item Contents Remarks

Check working ground


of the equipment
Check protection
ground of the
equipment room
Check all items
Lightning Lightning Check grounding
before and after a
grounding grounding trunk line of BTS
natural disaster
Check lightning
grounding of the
building
Test each type of
grounding resistance

Antenna Check tower light


feeder Check structure and
system foundation for any
distortion or sinking Check all items
comprehensively
Check uprightness
when meeting
Iron and height of the
gale force above
tower tower
8, earthquake or
Check all types of other natural
bolts disaster
Check anticorrosion
and rustproof
measures

Check installation of
fixing parts
Check stress on the
pole, pull wire of pull
wire tower and
Pole ground anchor
Check anticorrosion
and rustproof
measures
Check uprightness of
the pole

Antenna Check antenna


installation
parameters
Check fixing status of
the antenna
Check pitch angle of
the antenna

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ZXSDR Node B Troubleshooting

Item Sub-item Contents Remarks

Check installation of
feeder and jumper
Check feeder
connectors
Check waterproof and
airproof measures for
Feeder
antenna feeder
system
Check grounding
status for feeder
Check water-dropping
bend

Other Recommended
Maintenance Items
Daily Routine Maintenance Items and Semiannual Routine
Maintenance Items list maintenance items closely related to the
ZXWR B09. There are still other maintenance items that affect
the running of the network in daily operations. Refer to Table 5
for examples and recommended maintenance periods.

TABLE 5 EXAMPLES OF OTHER MAINTENANCE ITEMS

Recommended
Item Sub-item Contents
Period

Standing
BTS Test standing wave
wave ratio Semiannual
equipment ratio of each cell
test

Equipment Clean the floor, Monthly


room doors, windows,
Cleanness
environment cabinets and other
parts

Check routine
lighting and
Lighting
emergency lighting
facilities

Sockets Check whether AC


sockets are
complete and in
good condition

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Chapter 2 Routine Maintenance

Recommended
Item Sub-item Contents
Period

Check to find out


hidden safety
troubles
Check fire-control
Safety
facilities
Check protection
measures for the
equipment

Devices in Clean outdoor


the machine
equipment Clean the air filter
room
Check all alarm
messages
Air
Check installation of Semiannual
conditioner
air conditioners
Check drainages of
air conditioners
Measure input
voltage and current

Check running
status of each type
of sensor
Environment Check the power
monitoring display. Monthly
system Check the battery
display.
Clean chassis of
monitoring system

Low-voltage Check whether Monthly


power switch and
distribution connector are in
and switch good condition
power Check whether
supply signal indicator and
alarm are normal
Clean power
distribution device
Check AC feeder
and connection
parts
Measure
temperature rise of

Confidential and Proprietary Information of ZTE CORPORATION 19


ZXSDR Node B Troubleshooting

Recommended
Item Sub-item Contents
Period

the fuser

Clean batteries
Measure voltage of
a single battery
Measure end
voltage of each
battery and ambient
temperature
Check whether
there is any liquid
leakage
Quarterly
Check whether
Battery
contact of leading
wire and terminal
are well and
whether there is
erosion
Check whether
connection pieces
between batteries
are tight

Capacity discharging
Yearly
test

Charge startup
battery, and add
Semimonthly
distilled water when
necessary

Clean the
Diesel equipment
generator Check startup,
cooling, lubricating
Monthly
and fuel systems
Run the machine for
20 minutes, without
any load

20 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 3

Notification and Handling

This chapter introduces types of notification messages that may


occur during running of the ZXWR B09, and gives possible
causes of them.

Notification Messages
When any unrepeatable or transient abnormality occurs during
the running of ZXWR B09, the system reports in the form of
notification. Maintenance management personnel learn running
status of each part of Node B from notification message.

Board Notification
SSCOP Error

Item Contents

Description SSCOP error

Alarm level Alarm notification

Alarm type Communication alarm

Cause SSCOP receives error PDU

ALCAP Link Error

Item Contents

Description ALCAP link error

Confidential and Proprietary Information of ZTE CORPORATION 21


Item Contents

Alarm level Alarm notification

Alarm type Error handling alarm

ALCAP receives invalid message or the status is


Cause
error

AAL5_MAC Error

Item Contents

Description AAL5_MAC error

Alarm level Alarm notification

Alarm type Communication alarm

Packet loss or error packet occurs on this link, or


Cause
the switching network is error

RS232 Serial Port Error

Item Contents

Description RS232 serial port error

Alarm level Notification

Alarm type Communication alarm

1. GPS RS232 serial port receiving frame CRC


error;
2. GPS RS232 serial port sending data error;
Cause 3. Micro-Control Unit (MCU) RS232 serial port
receiving frame CRC error;
4. Micro-Control Unit (MCU) RS232 serial port
sending data error.

STM-1 B1 Error Code

Item Contents

Description STM-1 B1 error code alarm

Alarm level Alarm notification

Alarm type Communication alarm

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Chapter 3 Notification and Handling

Item Contents

Quality of transmission line is deteriorated (optical


power is too big or too small); there is strong
electromagnetic interference near the optical
Cause
interface; optical connector is not clean; ambient
temperature where the equipment works is too
high.

STM-1 B2 Error Code

Item Contents

Description STM-1 B2 error code alarm

Alarm level Alarm notification

Alarm type Communication alarm

Quality of transmission line is deteriorated (optical


power is too big or too small); there is strong
electromagnetic interference near the optical
Cause
interface; optical connector is not clean; ambient
temperature where the equipment works is too
high.

STM-1 Remote B2 Error Code


Indication

Item Contents

Description STM-1 remote B2 error code indication alarm

Alarm level Alarm notification

Alarm type Communication alarm

This alarm is the reply alarm when peer end


Cause
detects received B2 error codes.

Confidential and Proprietary Information of ZTE CORPORATION 23


ZXSDR Node B Troubleshooting

Examples of Other Maintenance


Items STM-1 B3 Error Code

Item Contents

Description STM-1 B3 error code alarm

Alarm level Alarm notification

Alarm type Communication alarm

Quality of transmission line is deteriorated (optical


power is too big or too small); there is strong
electromagnetic interference near the optical
Cause
interface; optical connector is not clean; ambient
temperature where the equipment works is too
high.

STM-1 B3 Remote Error Code


Indication

Item Contents

Description STM-1 B3 remote error code indication alarm

Alarm level Alarm notification

Alarm type Communication alarm

This alarm is the reply alarm when peer end


Cause
detects received B2 bit error.

STM-1 Multiplex Section Remote


Defect Indication (MSRDI)

Item Contents

STM-1 Multiplex Section Remote Defect Indication


Description
(MSRDI)

Alarm level Alarm notification

Alarm type Communication alarm

Peer end returns MSRDI alarm to this end when


Cause
receiving LOS, LOF or MSAIS alarm.

24 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 3 Notification and Handling

STM-1 Higher-order Path Defect


Indication (HPRDI)

Item Contents

STM-1 Higher-order Path Defect Indication


Description
(HPRDI)

Alarm level Alarm notification

Alarm type Communication alarm

Remote end returns HPRDI alarm to this end when


Cause receiving HP-AIS, AU-LOP or path tracing byte
mismatching message.

STM-1 Higher-order Path Lady Type


Mismatching (HPPLM)

Item Contents

STM-1 Higher-order Path Lady Type Mismatching


Description
(HPPLM)

Alarm level Alarm notification

Alarm type Communication alarm

Load type (C2 byte) borne by higher-order path in


Cause STM-1 frame structure received by this end is not
ATM. This alarm occurs along with other alarms.

Loss of STM-1 Cell Delimitation


(LCD)

Item Contents

Description Loss of Cell Delimitation (LCD) of STM-1

Alarm level Alarm notification

Alarm type Communication alarm

Cause The clock is not synchronized or there is a bit


error. Other STM-1 alarms occur at the same time

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ZXSDR Node B Troubleshooting

Item Contents

usually.

STM-1 Received Cell with CRC


Error

Item Contents

Description STM-1 received cell with CRC error

Alarm level Alarm notification

Alarm type Communication alarm

The clock is not synchronized or there are error


Cause codes. Other STM-1 alarms occur at the same
time generally.

E1 Link HDB3 Coding Violation

Item Contents

Description E1 link HDB3 coding violates the rule

Alarm level Alarm notification

Alarm type Communication alarm

IIA board interface performance; E1 cable quality


Cause
is poor; equipment shares the ground.

E1 Link Slip

Item Contents

Description E1 link slip alarm

Alarm level Alarm notification

Alarm type Communication alarm

Cause The E1 clock is out of synchronization.

26 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 3 Notification and Handling

Too-Heavy ATM Traffic

Item Contents

Description ATM traffic is too heavy.

Alarm level Alarm notification

Alarm type Communication alarm

Actual traffic of ATM exceeds the preset


Cause
bandwidth.

Confidential and Proprietary Information of ZTE CORPORATION 27


Chapter 4

Alarm and Handling

This chapter introduces types of alarm messages that may occur


during running of the ZXWR B09, and gives severities (levels),
possible causes and troubleshooting methods.

Alarm Messages
Any problem or fault that occurs during running of the ZXWR
B09 is reported in form of an alarm message.
Usually, alarm messages last some time and do not disappear
until corresponding problems or faults disappear.
Alarm messages fall into four levels, level 1: Critical, level 2:
Major, level 3: Minor and level 4: Alarming.
1. Critical alarm
It is an alarm for board failure.
For example: related resources of a board are blocked,
functions of the system are fatally affected, and maintenance
and management personnel need to replace the board or
perform other troubleshooting procedures to clear the fault.
2. Major alarm
It is an alarm for a serious fault, and it will last for some
time.
Functions of the system are seriously affected, with signs of
services being affected. For example, QoS of a type of
equipment severely degrades, and maintenance and
management personnel need to perform emergency repair to
eliminate the fault.
3. Minor alarm
It is an alarm for a minor fault.

Confidential and Proprietary Information of ZTE CORPORATION 29


Functions of the system are slightly affected, indicating
existence of factors that do not affect normal services. It is
necessary to take measures to prevent severe faults and to
let maintenance and management personnel eliminate the
fault.
4. Alarming alarm
It is an alarm that indicates existence of potential problems
or problems that are about to affect normal services. It is
necessary to take measures to prevent them from
developing into faults that may severely affect normal
services.
Following sections details possible alarms in the system for
user’s reference. Contact Customer Support Center of ZTE in
time if failing to handle a generated alarm.

CCS Alarms
 Note
 When handling with alarms, perform in the order of
“Handling” until alarm vanish. For example, if there are 5
steps in “Handling” and alarms vanish when you go on with
Step 3, Seps 4 and 5 are unnecessary.

SSCOP Signaling Link Disconnected

Item Contents

Description SSCOP signaling link is disconnected.

Alarm level Major alarm

Alarm type Communication alarm

1. Transmission layer parameters are not


configured consistent for Node B, RNC and
cascaded Node B;
Cause
2. Node B transmission layer error;
3. Communication cable error;
4. Peer RNC or cascaded Node B fails.

Handling 1. Check whether transmission layer parameters


are configured consistent for Node B, RNC and
cascaded Node B. Modify configurations if not
consistent;

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Chapter 4 Alarm and Handling

Item Contents

2. Reset IIA or CCS;


3. Check whether communication cable gets
faulty;
4. Check whether peer RNC or cascaded Node B
fails.

Clock Reference Source Lost

Item Contents

Description Clock reference source lost

Alarm level Alarming alarm

Alarm type Equipment alarm

1. IIA1 clock reference source lost;


2. IIA2 clock reference source lost;
Cause
3. GPS clock lost;
4. BITS clock lost,

If it is the line clock reference source lost, check


whether the system configures the line clock
reference source by mistake;
If it is GPS 1pps reference source lost:
1. Check whether there are alarms with GPS.
Handle with them if there are any;
Handling 2. Check whether connection between EMC and
CCS is normal;
3. Replace GPS.
If it is 8 kHz clock reference source lost:
1. Check whether connection between EMU and
CCS is normal;
2. Check the external clock.

Clock Module Error

Item Contents

Description Clock module error

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ZXSDR Node B Troubleshooting

Item Contents

Alarm level Critical alarm

Alarm type Equipment alarm

1. 61.44 M clock alarm;


2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.

1. Check whether system clock signal are


abnormal;
2. Check whether there are clock signals input on
boards;
Handling
3. Check whether connection between boards and
backplane is abnormal;
4. Check whether board clock receiving module is
abnormal.

Board Communication Link


Disconnected

Item Contents

Description Board communication link is disconnected.

Alarm level Critical alarm

Alarm type Communication alarm

1. Communication cables error;


Cause
2. Board error.

1. Configuration board must be inserted in the


slot. If it is the middle transfer board error,
unplug the middle link disconnected board first;
Handling
2. Unplug the link disconnected board;
3. Replace the link disconnected board or middle
transfer board.

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Chapter 4 Alarm and Handling

Active/Standby Synchronization
Failure

Item Contents

Description Active/Standby synchronization failure

Alarm level Minor alarm

Alarm type Error handling alarm

1. Database active/standby synchronization


failure;
2. Operation software version synchronization
Cause
failure;
3. Backup software version synchronization
failure.

1. Confirm whether there are active/standby link


disconnected alarm;
2. Confirm there are version error alarms on MS
board and hardware error on backup board;
Handling 3. Not intervene, waiting for the system to restore
automatically;
4. Reset the board if the system fails to restore
automatically;
5. Replace CCS backplane.

Software Version Error

Item Contents

Description Software version error

Alarm level Major alarm

Alarm type Error handling alarm

There are correlated records of this software on


Cause the foreground or the file of this type software
saved on the foreground is damaged.

Handling Re-download faulty software version.

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ZXSDR Node B Troubleshooting

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether software version alarm exits;


Handling 2. Reset the board;
3. Replace the board.

Board Parameter Synchronization


Abnormal

Item Contents

Description Board parameter synchronization abnormal

Alarm level Critical alarm

Alarm type Communication alarm

1. Board is configured but not plugged;


Cause 2. Board link is disconnected;
3. Board software is abnormal.

1. Check whether there are board link alarms. If


so, handle with the alarm and repeat the
configuration process or restart the board;
2. Check whether there are board application
Handling
software monitoring alarms. If so, handle with the
alarm and reset the board;
3. Re-configure parameters on the background;
4. Re-start the board.

Application Software Monitoring


Alarm

Item Contents

Description Application software monitoring alarm

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Chapter 4 Alarm and Handling

Item Contents

Alarm level Critical alarm

Alarm type Communication alarm

1. Communication line error;


Cause
2. Board error.

1. Check whether there are board link alarms;


Handling 2. Reset;
3. Replace the board with alarms.

Database Save Failure

Item Contents

Description Database save failure

Alarm level Minor alarm

Alarm type Error handling alarm

1. Harddisk error;
Cause
2. Harddisk is full.

Handling Replace the board.

Reference Resource PRI


Configuration Failure

Item Contents

Description Reference resource PRI configuration failure

Alarm level Minor alarm

Alarm type Equipment alarm

The system configures the reference source that is


Cause
not supported.

Check whether the system has configured the


Handling reference source that is not supported. If so,
delete it and reset the board and the switching.

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ZXSDR Node B Troubleshooting

SSCOP Delivery Buffer Overflow

Item Contents

Description SSCOP delivery buffer overflow

Alarm level Major alarm

Alarm type Communication alarm

Cause The message is abnormal.

Handling Reset the CCS.

Board Configuration Error Alarm

Item Contents

Description Board configuration error alarm

Alarm level Major alarm

Alarm type Equipment alarm

1. The board on the left RBI slot is configured


error;
Cause 2. The board on the right RBI slot is configured
error;
3. The board on the BP slot is configured error.

Handling Modify the background configurations.

SNTP Time Alignment Failure Alarm

Item Contents

Description SNTP time alignment failure alarm

Alarm level Alarming alarm

Alarm type Communication alarm

1. IP address of SNTP server is configured faulty;


Cause
2. Link with SNTP server error.

1. Check whether the link with SNTP server is


error;
Handling
2. Check whether the IP address of SNTP server is
configured faulty.

36 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 4 Alarm and Handling

Clock Reference Source


Deterioration

Item Contents

Description Clock reference source deterioration

Alarm level Major alarm

Alarm type Equipment alarm

Cause The reference clock quality is too bad.

1. If current reference source is a line clock,


inform RNC-related personnel of normal clock
Handling
input;
2. Replace the reference source.

CPU Overload Alarm

Item Contents

Description Board configuration error alarm

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Check whether there are alarms on the board and


Handling
isolate the faulty board.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board.

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ZXSDR Node B Troubleshooting

RBI Alarms
Clock Module Alarm

Item Contents

Description RBI clock module alarm

Alarm level Critical alarm

Alarm type Equipment alarm

1. System clock signal is abnormal;


2. Connection between board and backplane is
Cause
abnormal;
3. Board clock receiving module gets abnormal.

1. Check whether CCS has a clock alarm. Solve it


first if such a clock alarm exists;
Handling 2. Reset the RBI;
3. Unplug and plug the RBI;
4. Replace the RBI.

Downlink LVDS Link Error

Item Contents

Description Downlink LVDS link error

Alarm level Critical alarm

Alarm type Communication alarm

1. LVDS transmitting module of upstream board is


abnormal;
2. LVDS link of corresponding backplane is
Cause abnormal;
3. Interface between board and backplane is
abnormal;
4. LVDS receiving module gets abnormal.

Handling 1. Make sure corresponding board and backplane


are in good contact;
2. Reset the RBI;
3. Reset upstream boards (BP and TRXU);
4. Replace the RBI;

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Chapter 4 Alarm and Handling

Item Contents

5. Replace upstream boards.

Uplink LVDS Link Error

Item Contents

Description Uplink LVDS link error

Alarm level Critical alarm

Alarm type Communication alarm

1. LVDS transmitting module of corresponding


TRXU is abnormal;
2. LVDS link of corresponding backplane is
Cause abnormal;
3. Interface between board and backplane is
abnormal;
4. LVDS receiving module gets abnormal.

1. Make sure corresponding board and backplane


are in good contact;
2. Reset the RBI;
Handling
3. Reset corresponding TRXU;
4. Replace the RBI;
5. Replace corresponding TRXU.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarm;
Handling
2. Reset the board;
3. Replace the board.

Confidential and Proprietary Information of ZTE CORPORATION 39


ZXSDR Node B Troubleshooting

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the faulty board.

Remote Clock Reference Alarm

Item Contents

Description Remote clock reference alarm

Alarm level Major alarm

Alarm type Equipment alarm

1. System clock signals are abnormal;


2. Connection between the board and the
Cause
backplane is abnormal;
3. Board clock receiving module is abnormal.

Handling 1. Check whether there are clock type alarms on


the CCS. If so, handle with it first;
2. Reset the RBI;
3. Unplug the RBI;

40 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 4 Alarm and Handling

Item Contents

4. Replace RBI.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board.

Optical Module Not-in-position

Item Contents

Description Optical module is not in position.

Alarm level Major alarm

Alarm type Equipment alarm

Corresponding optical module is not in position or


Cause
abnormal.

Check whether the corresponding optical module


Handling is in position. If so, replace the corresponding
optical module.

Optical Module Receiving Failure

Item Contents

Description Optical module receiving failure

Alarm level Minor alarm

Alarm type Equipment alarm

Cause 1. The corresponding RF remote is abnormal;


2. Fibers on corresponding optical interface are
abnormal;

Confidential and Proprietary Information of ZTE CORPORATION 41


ZXSDR Node B Troubleshooting

Item Contents

3. Connection of optical interface that the board


corresponds to is abnormal;
4. Optical module that the board corresponds to is
abnormal.

1. Confirm that the connection of the


corresponding optical interface is well;
2. Self-loop corresponding optical interface. If the
alarm still exists, go on with Step 3. If the alarm
disappears, it proves that it is the fiber or
corresponding RF remote error. Check the fibers.
Handling If the fibers are normal, go on with Step 6;
3. Reset the RBI;
4. Replace RBI alarm optical module;
5. Replace the RBI;
6. If conditions permit, check whether
corresponding RF remote is normal.

IIA Alarms
Loss Of Signal (LOS) of STM-1

Item Contents

Description Loss Of Signal (LOS) of STM-1

Alarm level Major alarm

Alarm type Communication alarm

The fiber is not corrected or connected with inverse


receiving and transmitting; the fiber is disconnected;
Cause
local optical module is damaged; peer end does not
send optical interface.

1. Connect the fiber with Node B if not already


connected. Exchange receiving and transmitting fibers
if the alarm still exists;
2. Make self-loop for Node-B optical interface with a
fiber. Replace optical module of IIA or replace IIA if
Handling
the alarm still exists. Node B is OK if the alarm
disappears. Go on with Step 3;
3. Check status of RNC or optical transmission
equipment connecting Node B. Loop back with fiber
level by level to locate the fault.

42 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 4 Alarm and Handling

Loss Of Frame (LOF) of STM-1

Item Contents

Description Loss Of Frame (LOF) of STM-1

Alarm level Major alarm

Alarm type Communication alarm

Cause The clock is not synchronized.

1. Check CCS alarm status. Eliminate clock alarm first


if it exists;
Handling
2. Check whether clock status of RNC or transmission
equipment is normal.

Multiplex Section Alarm Indication of


STM-1 (MSAIS)

Item Contents

Description Multiplex Section Alarm Indication of STM-1 (MSAIS)

Alarm level Major alarm

Alarm type Communication alarm

MS-AIS alarm is sent to downstream equipment when


LOS and LOF alarms occur to upstream equipment of
Cause
Node B. It is also possible that NMS inserts an MSAIS
alarm in transmission equipment.

Check alarm status of upstream equipment of Node B


Handling
and eliminate the alarm.

Loss Of Pointer (LOP) of STM-1


AU4

Item Contents

Description Loss Of Pointer (LOP) of STM-1 AU4

Alarm level Major alarm

Alarm type Communication alarm

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ZXSDR Node B Troubleshooting

Item Contents

Unsynchronized clock of transmission equipment


Cause
results in pointer adjustment.

1. Check whether CCS has a clock alarm;


Handling 2. Check whether RNC or transmission equipment has
a clock alarm.

Loss Of Electrical Signal (LOS) of E1


Link

Item Contents

Description Loss Of electrical Signal (LOS) of E1 Link

Alarm level Major alarm

Alarm type Communication alarm

E1 line is not connected or connected with inverse


receiving and transmitting; E1 cable is disconnected;
Cause
local E1 receiving module or peer E1 transmitting
module is damaged.

1. Check whether E1 line of the alarm link is connected


properly or connected with inverse receiving and
transmitting;
2. Make self-loop for the alarm link with E1 line. Node
B is OK if the alarm disappears. Check whether peer
Handling
equipment is normal;
3. Insert IIA to another slot, and make self-loop with
E1 line. E1 cable or E1 transfer board fails and must be
replaced if the alarm disappears and replace IIA if the
alarm still exists.

Loss Of Frame (LOF)


Synchronization of E1 Link

Item Contents

Description Loss Of Frame (LOF) synchronization of E1 Link

Alarm level Major alarm

Alarm type Communication alarm

Cause The clock is out of synchronization.

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Chapter 4 Alarm and Handling

Item Contents

1. Check whether there are Loss of electric Signal


(LOS) alarm on IIA;
2. Check whether there are lock alarms on the IIA;
Handling 3. Check the alarm status of CCS;
4. Reset the IIA;
5. Check whether the clock status of RNC or
transmission equipment is normal.

Loss of Cell Delimitation (LCD) of E1


Link

Item Contents

Description Loss of Cell Delimitation (LCD) of E1 link

Alarm level Major alarm

Alarm type Communication alarm

1. The clock is out of synchronization;


Cause 2. The TC layer parameters for IMA connecting
both parties are inconsistent.

1. Check the TC layer parameters for IMA


connecting both parties. Modify them consistent if
Handling
they are inconsistent;
2. Check whether the RNC has a clock alarm.

Loss of IMA Frame (LIF) of E1 Link

Item Contents

Description Loss of IMA Frame (LIF) of E1 link

Alarm level Major alarm

Alarm type Communication alarm

1. The scrambling/descrambling parameters for


IMA connecting dual-transmitting are set
Cause
inconsistent;
2. The clock is out of synchronization.

Handling 1. Check scrambling/descrambling parameters for


IMA connecting dual-transmitting. Modify them

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ZXSDR Node B Troubleshooting

Item Contents

consistent if they are inconsistent;


2. Check whether the CCS has a clock alarm;
3. Check whether RNC has a clock alarm.

E1 IMA Group in Non-Working


Status

Item Contents

Description The E1 IMA group is not in a working status.

Alarm level Major alarm

Alarm type Communication alarm

This alarm indicates E1 link in IMA group gets


faulty, and IMA group is not in a working state,
Cause
unable to receive/send data. All above E1 alarms
may result in this alarm.

1. Make self-loop for E1 link in IMA group at Node-


B side. Node B fails if the alarm still exists. Solve
the problem step by step by with the method for
solving other E1 alarms. Go on with Step 2 if the
alarm disappears
2. Check whether both parties’ IMA settings (IMA
version, scrambling/descrambling or not and frame
Handling
length) are consistent. Modify them if they are
inconsistent. Set IMA clock mode of Node B as ITC
if doubting the clock fails. The clock is error and
check clock boards of the peer end and local end if
the alarm disappears. Make loop-back level by
level to locate the section where the problem
occurs if doubting E1 connection line fails.

PVC Error

Item Contents

Description PVC error

Alarm level Major alarm

Alarm type Communication alarm

Cause ATM link error

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Chapter 4 Alarm and Handling

Item Contents

Perform the link self-loop. If the alarm disappears,


it indicates that Node B is normal. Check the
Handling
opposite equipment. If the alarm still exists,
replace the board.

Transmission Clock Abnormal

Item Contents

Description Transmission clock abnormal

Alarm level Minor alarm

Alarm type Communication alarm

The board is not inserted tight. CCS clock unit


Cause
error. Board error. Backplane error, etc.

1. Check whether there are clock type alarm on


CCS;
Handling
2. Unplug and plug the IIA;
3. Replace the IIA.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarm;
Handling
2. Reset the board;
3. Replace the board.

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ZXSDR Node B Troubleshooting

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

Configuring IMA Group Failure

Item Contents

Description Configuring IMA group failure

Alarm level Major alarm

Alarm type Communication alarm

Cause Iub port already exists or parameter error

1. Confirm that parameter configurations are


correct;
Handling 2. Delete this IMA group and configure again;
3. Reset the board;
4. Replace the board.

Configuring STM-1 Port Failure

Item Contents

Description Configuring STM-1 port failure

Alarm level Major alarm

Alarm type Communication alarm

Cause Iub port already exists or parameter error

Handling 1. Confirm that parameter configurations are


correct;
2. Delete this IMA group and configure again;
3. Reset the board;

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Chapter 4 Alarm and Handling

Item Contents

4. Replace the board.

Configuring TC Port Failure

Item Contents

Description Configuring TC port failure

Alarm level Major alarm

Alarm type Communication alarm

Cause Parameter error

1. Confirm that parameter configurations are


correct;
Handling 2. Delete this TC group and configure again;
3. Reset the board;
4. Replace the board.

Configuring PVC Failure

Item Contents

Description Configuring PVC failure

Alarm level Major alarm

Alarm type Communication alarm

1. Parameter error;
Cause
2. Hardware error.

1. Confirm that parameter configurations are


correct;
Handling 2. Delete this PVC and configure again;
3. Reset the board;
4. Replace the board.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

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ZXSDR Node B Troubleshooting

Item Contents

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the faulty board.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware error

Handling Replace the error board

Optical Module Not-in-position

Item Contents

Description Optical module is not in position.

Alarm level Major alarm

Alarm type Equipment alarm

Corresponding optical module is not in position or


Cause
abnormal.

Check whether the corresponding optical module


Handling is in position. If so, replace the corresponding
optical module.

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Chapter 4 Alarm and Handling

TAC Alarms
Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarm;
Handling
2. Reset the board;
3. Replace the board.

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

Board Hardware Local Channel


Error

Item Contents

Description Board hardware local channel error

Alarm level Major alarm

Alarm type Equipment alarm

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ZXSDR Node B Troubleshooting

Item Contents

Cause Error of tower amplifier that TA corresponds to

Handling Replace the tower amplifier

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware error

Handling Replace the error board.

EMU Alarms
Ambient Temperature Abnormal

Item Contents

Description Ambient temperature is abnormal.

Alarm level Major alarm

Alarm type Ambient alarm

1. The temperature is too high or too low (out of


the temperature range that the system
Cause
configures);
2. EMU board error

1. Check whether the threshold of configuration


parameters is too high or too low;
2. Check whether the ambient temperature is too
Handling high (low) with the thermometer;
3. Reset the EMU;
4. Replace the temperature sensor;
5. Replace the EMU.

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Chapter 4 Alarm and Handling

Whole Equipment Temperature Rise


Alarm

Item Contents

Description Whole equipment temperature rise alarm

Alarm level Major alarm

Alarm type Ambient alarm

Temperature difference at EMU intake and outtake


detected by EMU is over 15 ºC. Possible causes
are:

Cause 1. Dust-proof net is blocked;


2. Fan error;
3. Temperature sensor error;
4. EMU board error.

1. Check whether there are alarms on fans;


2. Check whether the dust-proof net on racks are
blocked;
Handling 3. Replace the two temperature sensors of set-top
fans;
4. Reset the EMU;
5. Replace the EMU.

Clock Reference Source Loss

Item Contents

Description Clock reference source loss

Alarm level Alarming alarm

Alarm type Equipment alarm

1. EMU 2 MHz loss;


Cause
2. EMU 2 Mbps loss.

Handling 1. Check whether the clock reference source is


configured;
2. Check whether there are external BITS. If so,
check whether the BITS has clock output signals
and whether it is normal;
3. Check whether the connection between BITS

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ZXSDR Node B Troubleshooting

Item Contents

and EMU is correct.

Rack Power Abnormal

Item Contents

Description Rack power abnormal

Alarm level Major alarm

Alarm type Equipment alarm

1. 48 V over-voltage (over 57 V ± 1 V);


2. 48 V under-voltage (below 40 V ± 1 V);
Cause
3. EMU board error;
4. Lightening arrester error.

1. If it is the voltage alarm, use the multimeter to


detect the rack power voltage. If the measured
value is over or under voltage, it indicates that
something is wrong with the voltage of –48 V
power and it needs solution;
Handling 2. If it is the lightening arrester alarm, replace it
to detect the alarm status. If the alarm
disappears, it indicates that the lightening arrester
is damaged and it is necessary to replace one;
3. Reset the EMU;
4. Replace the EMU.

Board Communication Link


Disconnected

Item Contents

Description Board communication link disconnected

Alarm level Critical alarm

Alarm type Communication alarm

1. Communication cable error;


Cause
2. Board error.

1. The configured board should be inserted in the


Handling slot. If it is the middle transit board error, unplug
it first;

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Chapter 4 Alarm and Handling

Item Contents

2. Unplug the link disconnected board;


3. Replace the link disconnected board or middle
transit board.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarms;
Handling
2. Reset the board;
3. Replace the board.

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

Fan Alarm

Item Contents

Description Fan alarm

Alarm level Major alarm

Alarm type Equipment alarm

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ZXSDR Node B Troubleshooting

Item Contents

1. Cable error;
Cause 2. Fan error;
3. EMU error.

1. Check whether there are alarms on the whole


layer of fans. If so, check cables of EMU and fans;
Handling 2. Replace faulty fans;
3. Reset the EMU;
4. Replace the EMU.

Temperature Sensor Not-in-position

Item Contents

Description Temperature sensor is not in position.

Alarm level Minor alarm

Alarm type Equipment alarm

1. Cables between EMU and fan layer is error;


2. Temperature sensor connection is error;
Cause
3. FCC or FCD error;
4. EMU error.

1. Check whether connection between the fan


board in the layer that faulty temperature sensor
locates and EMU is faulty;
2. Open corresponding fan layer to check whether
the temperature sensor is connected to FC
Handling correctly;
3. Replace the FC board that the faulty
temperature sensor corresponds to;
4. Reset EMU;
5. Replace EMU.

Father Node External Equipment


Error

Item Contents

Description Father node external equipment error

Alarm level Alarming alarm

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Chapter 4 Alarm and Handling

Item Contents

Alarm type Equipment alarm

1. External equipment error;


Cause 2. Father node connection error;
3. EMU error.

1. Check whether there are faults with external


equipment;
Handling 2. Check whether connections between external
equipment and father node is normal;
3. Replace the EMU.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the error board.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board.

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ZXSDR Node B Troubleshooting

TRXU Alarms
Clock Module Error

Item Contents

Description Clock module error

Alarm level Critical alarm

Alarm type Equipment alarm

1. 61.44 M clock alarm;


2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.

1. Check whether system clock signals are


normal;
2. Check whether there are clock signal input on
boards;
Handling
3. Check whether the connection between the
board and the back plane is normal;
4. Check whether the board time receiving
module is normal.

Downlink LVDS Link Error

Item Contents

Description Downlink LVDS link error

Alarm level Critical alarm

Alarm type Communication alarm

1. Upstream board LVDS transmitting module is


abnormal;
2. LVDS link of corresponding backplane is
Cause abnormal;
3. Interface between board and backplane is
abnormal;
4. Board LVDS receiving module is abnormal.

Handling 1. Make sure alarm board and backplane are in


good contact;
2. Reset the alarm board;

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Chapter 4 Alarm and Handling

Item Contents

3. Reset the upstream boards (RBI);


4. Replace the alarm board;
5. Replace the upstream boards.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarm;
Handling
2. Reset the board;
3. Replace the board.

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

Alarm level Major alarm

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ZXSDR Node B Troubleshooting

Item Contents

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the faulty board.

Board Hardware Local Channel


Error

Item Contents

Description Board hardware local channel error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Transmitting or receiving channel error

Handling Replace the tower amplifier

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware error

Handling Replace the error board

BP Alarms
Clock Module Error

Item Contents

Description Clock module error

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Chapter 4 Alarm and Handling

Item Contents

Alarm level Critical alarm

Alarm type Equipment alarm

1. 61.44 M clock alarm;


2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.

1. Check whether system clock signals are


normal;
2. Check whether there are clock signal input on
the board;
Handling
3. Check whether the connection between the
board and the backplane is normal;
4. Check whether the board clock receiving
module is normal.

Uplink LVDS Link Error

Item Contents

Description Uplink LVDS link error

Alarm level Major alarm

Alarm type Communication alarm

1. LVDS link of corresponding backplane is


abnormal;
Cause 2. Interface between the board and the backplane
is abnormal;
3. Board LVDS receiving module is abnormal.

1. Determine whether the board and the


backplane is well connected;
2. Reset the RBI;
Handling
3. Reset the corresponding TRXU;
4. Replace the RBI;
5. Replace the corresponding TRXU.

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ZXSDR Node B Troubleshooting

Uplink Path Operation Abnormal

Item Contents

Description Uplink path operation is abnormal.

Alarm level Major alarm

Alarm type Equipment alarm

1. Internal communication error;


Cause
2. Hardware error.

1. Reset or unplug the board;


Handling
2. Replace the BP.

Downlink Path Operation Abnormal

Item Contents

Description Downlink path operation is abnormal.

Alarm level Critical alarm

Alarm type Communication alarm

BP high-layer software and DSP communication


Cause
error

1. Reset or unplug the board;


Handling
2. Replace the BP.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


alarm;
Handling
2. Reset the board;
3. Replace the board.

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Chapter 4 Alarm and Handling

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

Cause Configuration parameter error or hardware error

1. Reset the board;


Handling
2. Replace the board.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the faulty board.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board.

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ZXSDR Node B Troubleshooting

Signal Receiving Path Quality


Abnormal Alarm

Item Contents

Description Signal receiving path quality abnormal alarm

Alarm level Major alarm

Alarm type Equipment alarm

Cause Receiving path error

Check whether the RF cable interface (including


Handling
antenna interface) of corresponding path is loose.

RDM Alarms
Clock Module Error

Item Contents

Description Clock module error

Alarm level Critical alarm

Alarm type Equipment alarm

1. 61.44 M clock alarm;


2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.

1. Check whether system clock signals are


normal;
2. Check whether there are clock signal input on
the board;
Handling
3. Check whether the connection between the
board and the backplane is normal;
4. Check whether the board clock receiving
module is normal.

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Chapter 4 Alarm and Handling

Antenna VSWR Exceeding 3.0

Item Contents

The antenna VSWR (Voltage Standing Wave


Description
Ratio) exceeds 3.0.

Alarm level Critical alarm

Alarm type Equipment alarm

The backplane and RF cable are not in good


Cause
contact.

1. Unplug and plug RDM board to make sure it is


in good contact with the backplane;
2. Check to make sure antenna at DDL antenna
Handling
interface is screwed tight;
3. Check to confirm if water enters the antenna;
4. Reset RDM.

Antenna VSWR Exceeding 1.8

Item Contents

Description The antenna VSWR exceeds 1.8.

Alarm level Major alarm

Alarm type Equipment alarm

The backplane and RF cable are not in good


Cause
contact.

1. Unplug and plug RDM to make sure it is in good


contact with the backplane;
2. Check to make sure the antenna at the DDL
Handling
antenna interface is screwed tight;
3. Check to confirm if water enters the antenna;
4. Reset RDM.

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ZXSDR Node B Troubleshooting

Calibration Interface Over-power


Alarm

Item Contents

Description Calibration interface over-power alarm

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Power at calibration interface is over 30 dBm.

1. Check whether there are RF cables connected


with DDL antenna interface at RDM calibration
interface. If so, go on with Step 2. If not, go on
with Step 3;
Handling
2. Check whether there are local cells in TRXU
connecting DDL RF cables. If so, block this local
cell;
3. Reset the RDM.

Software Operation Failure

Item Contents

Description Software operation failure

Alarm level Critical alarm

Alarm type Error handling alarm

Cause Software version error or board error

1. Check whether there are software version


error;
Handling
2. Reset the board;
3. Replace the board.

Board Configuration Parameter Error

Item Contents

Description Board configuration parameter error

Alarm level Major alarm

Alarm type Equipment alarm

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Chapter 4 Alarm and Handling

Item Contents

Cause Configuration parameter error or board error

1. Reset the board;


Handling
2. Replace the board.

CPU Overload Alarm

Item Contents

Description CPU overload alarm

Alarm level Major alarm

Alarm type Equipment alarm

High-layer software operation abnormal or board


Cause
error, which results in frequent alarm reports.

Observe whether there are alarms on the board


Handling
and isolate the faulty board.

Board Hardware Error

Item Contents

Description Board hardware error

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board

LPA30 Alarms
Board Hardware Error

Item Contents

Description Board hardware error

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ZXSDR Node B Troubleshooting

Item Contents

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Equipment hardware is abnormal.

Handling Replace the error board.

Link Disconnected between LPA30


and EMC

Item Contents

Description Link between LPA30 and EMC is disconnected.

Alarm level Critical alarm

Alarm type Communication alarm

1. Communication cable is error;


Cause
2. LPA30 fails.

1. Unplug and plug the LPA30;


Handling
2. Replace the LPA30.

Over-power Alarm

Item Contents

Description LPA30 over-power alarm

Alarm level Critical alarm

Alarm type Equipment alarm

Possibly signal power of power amplifier LPA30


Cause
input port, exceeds maximum output power 2dB.

1. Enable protected power amplifier;


2. Reset or restart the alarm power amplifier
Handling LPA30;
3. Replace the TRXU;
4. Replace the LPA30.

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Chapter 4 Alarm and Handling

Over-VSWR Alarm: VSWR≥2.8

Item Contents

Description LPA30 over-VSWR alarm, VSWR≥2.8

Alarm level Critical alarm

Alarm type Equipment alarm

Matching of power amplifier LPA30 port may fail


(for example, cable output to the duplexer is not
Cause
in good contact, or duplexer output port is not in
good contact with the feeder).

1. Check whether power amplifier cable output to


the duplexer is in good contact, and whether
cable connector is screwed tightly;
2. Check whether connectors between duplexer
Handling
output port and feeder and between antenna and
feeder are screwed tightly;
3. Reset the LPA30;
4. Replace the LPA30.

Over-Temperature Alarm

Item Contents

Description LPA30 over-temperature alarm

Alarm level Critical alarm

Alarm type Equipment alarm

Power amplifier layer may fail in heat sinking. For


Cause example, fans on the power amplifier layer work
abnormally.

1. Confirm if EMU generates a heat-sinking fan


alarm on power amplifier layer;
2. Enable protected LPA30 board and make a
Handling
recovery attempt;
3. Reset the LPA30;
4. Replace the LPA30.

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ZXSDR Node B Troubleshooting

Over-Current Alarm

Item Contents

Description LPA30 over-current alarm

Alarm level Critical alarm

Alarm type Equipment alarm

Cause Possibly power amplifier LPA30 fails.

1. Enable protected LPA30 board and make a


recovery attempt;
Handling
2. Reset the LPA30;
3. Replace the LPA30.

LPA30 VSWR Alarm,


2.8>VSWR≥1.8

Item Contents

Description LPA30 VSWR alarm, 2.8>VSWR≥1.8

Alarm level Major alarm

Alarm type Equipment alarm

Cause Matching of power amplifier LPA30 port may fail.

1. Check to make sure that power amplifier cable


output to duplexer is in good contact and cable
connector is screwed tightly;
Handling
2. Check to make sure that connectors between
duplexer output port and feeder and between
antenna and feeder are screwed tightly.

70 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 5

Troubleshooting
Examples

This chapter introduces some common problems during routine


operation and maintenance of the ZXWR B09, and presents
symptoms, possible causes and solutions.

Overview
Table 6 shows possible problems during routine maintenance of
the ZXWR B09.

TABLE 6 COMMON PROBLEMS IN ROUTINE MAINTENANCE

Classification Problem Remarks

CPU utilization too


See High CPU Utilization
high
System
monitoring Decreased cell
See Decreased Radius of BTS
radius of BTS
Coverage
coverage

Difficult call
See Difficult Call Connection
connection
User
Poor call quality See Poor Call Quality
complaint
Slow to access
See Slow to Access Internet
Internet

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System Monitoring
High CPU Utilization

Symptoms and Effects

Alarm man-machine interface of operation and maintenance


console has a CPU utilization alarm reported, or CPU utilization
exceeds normal value for a long time when monitoring CPU
utilization at performance management man-machine interface.
High CPU utilization is of great concern. Processing capability of
the system decreases if CPU of CCS is at a high utilization for a
long time. It results in sharp rise of call loss and may cause
memory exhaustion or system breakdown.

Causes

Rise of CPU utilization of a board (particularly CCS board) may


result from:
1. The system is busy currently, for example, high traffic.
2. Too many measurement tasks are set, and there are more
measurement report messages.
3. The system has a local emergency fault, causing a large
number of alarm messages reported

Handling

Analyze the cause and take appropriate measures in case of high


CPU utilization ratio for a long time.
1. Locate the fault and isolate it by blocking failed board and
parts or using other methods if there is a large amount of
burst alarm reports.
2. Adjust measurement strategy properly if there are too many
measurement message reported, for example, cancel some
less important measurement tasks or change the period
when performing measurement tasks.

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Chapter 5 Troubleshooting Examples

Decreased Radius of BTS Coverage

Symptoms and Effects

Conversation quality at the edge of cell decreases, and


measurement with instruments shows that coverage radius of
BTS signals decreases.

Causes

1. Some radio parameters are set improperly, particularly pilot


channel transmitting power and forward transmitting power,
which affects actual coverage of BTS.
2. Surrounding landform and geographical feature changes, for
example, urban construction, also affect actual coverage.
3. Interference in space electromagnetic environment causes
pilot pollution.
4. Antenna feeder system gets faulty.

Handling

Conduct an on-site survey and detailed spectrum test near the


site, and configure radio parameters again based on ambient
characteristics and test result. It is better to let professional
network optimization personnel perform this task.

User Complaints
Difficult Call Connection

Symptoms and Effects

Users complain that call completion rate (successfully connected


to called party) decreases significantly and calls cannot be
connected at all in extreme cases.

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ZXSDR Node B Troubleshooting

Causes

Call completion rate is a basic index to evaluate overall


performance of the system. A great variety of factors may affect
it, including:
1. Boards and parts of access side equipment (including Node B
and RNC) fail, or parts of core network side equipment (such
as MSC) fail, so less resources are available and users’
access requests are mostly rejected.
2. Software version mismatch exists among some equipment or
parts, for operation mistakes at system upgrade or version
update. It affects normal working of the system, particularly
putting interactive flow of important signaling or message
into disorder. As a result, user access becomes difficult.
3. Early-stage network planning or network construction is not
perfect or resource configuration is incorrect, so allocation of
system service resources is not reasonable. There are
insufficient resources in some areas, particularly those with
large traffic, which reduce success ratio of user access.
3. User access is more likely to fail in promulgation
environment, if there is electromagnetic interference (for
example, pilot pollution) and SNR degrades.

Handling

1. Set statistical tasks on performance statistics man-machine


interface of operation and maintenance background, to
measure call completion rate in user complaint area, and
compare the result with old statistical data.
2. There is a large possibility of external electromagnetic
interference if statistical indices do not decrease significantly.
 Use a radio signaling analyzer to observe connection process
of radio signaling, and record characteristics of abnormal
interruptions.
 Use a spectrum analyzer to scan frequency band in use for
any external electromagnetic contamination.
 Locate interference source and try to eliminate it.
3. Check equipment faults, resource configurations and
software versions if statistical indices decrease significantly.

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Chapter 5 Troubleshooting Examples

 Determine whether whole network, a BTS, or a sector is


affected according to problem area reported by the user first.
 Check current alarms and history alarms. Check working
status of equipment parts, transmission equipment and clock
source. Eliminate any fault found.
 Observe utilization of related sources continuously, for
example, board CPU utilization, link load, cell traffic, and
radio channel utilization. Adjust resource configuration data
and expand capacity of the equipment if necessary, if related
resources cannot meet needs continuously.
 Check software/hardware versions of each equipment and
part, to eliminate version mismatch.
4. It may be a sign that the system is to be down if
performance indices of the whole network degrade. Handle
the problem immediately, and report it ZTE in time.

Poor Call Quality

Symptom and Effect

Common symptoms of poor conversation quality are:


1. Call drop: There is frequent abnormal interruption during
conversation of users.
2. One-way conversation: One party cannot hear the other
party during the conversation.
3. Intermittent voice: The voice is intermittent when users are
in conversation.

Causes

1. Mobile terminal has poor demodulation performance


(receiving sensitivity), and fluctuation of receiving field
strength affects conversation quality.
2. Either or both parties of the call are on edge of cell(s) or the
call is blocked by landform or buildings, so signal field
strength is weak and fluctuates greatly. They result in a high
frame error rate and affecting voice quality.

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ZXSDR Node B Troubleshooting

3. Strong electromagnetic interference is present in the space,


including pilot pollution, carrier interference, and abnormal
sector power of adjacent BTSs. They result in decreased
voice quality.
 Pilot pollution: Surplus pilot frequencies become a strong
interference source when there are three or more pilot
frequencies with nearly equal magnitude in coverage area.
 Carrier interference: It is strong signal interference at a
frequency close to carrier frequency of BTS in coverage area.
The interference may be continuous or in a burst.
 Abnormal sector power of adjacent BTS: Power output of
sectors of adjacent BTS is fluctuating often at amplitude over
3dB, producing interference to overlapped soft handover
area of corresponding sector of other BTSs or its adjacent
BTS.
4. Users are moving during the conversation. Signals are
seriously blocked suddenly, and air links undergo fast fading
or receiving signal strength undergoes sudden change when
there are obstacles in the surrounding. They affect continuity
of voice because rapid power control function cannot
effectively follow up.
5. Resources occupied during the conversation, such as carrier
frequency, link, board, switching network and transmission
equipment have faults and do not work stably. They affect
stability of the conversation.
6. Data configurations are incorrect or versions of hardware and
software do not match. They affect stability of the
conversation.

Handling

1. Check mobile terminal used for conversation. Use multiple


terminals of different models for comparison if possible, to
determine whether the terminal has any problem.
2. Test signal field strength in conversation area to evaluate
coverage effect. Optimize the network if the area has weak
signal field strength.
3. Monitor with instruments to see whether any pilot pollution
or carrier interference exists in the region. Find out
interference source and handle it properly if so.
4. Query recent forward power output status of all adjacent
BTSs at operation and maintenance console. Check

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Chapter 5 Troubleshooting Examples

corresponding BTS and eliminate related fault if finding any


abnormal power output.
5. Usual reason for voice quality degradation only occurring
during motion is that power control mechanism in special
geographical and ambient system cannot accommodate the
application. There is need to optimize the network in this
case, for example, by adjusting the antenna.
6. Use a signaling monitoring meter or start signaling tracing at
operation and maintenance background, and perform on-site
dialing test, to monitor signaling flow. Query history alarms
and current alarms simultaneously as a supplement to locate
the fault. Check corresponding data configuration and
hardware/software versions to eliminate the fault if locating
the fault to a specific board or part.

Slow to Access Internet


Symptoms and Effects
Connection speed is relatively slow when users access the
Internet through packet service.

Causes

1. Signals on forward radio link are of poor quality. For


example, received power at the edge is below -90dBm, or
received power is high but FER is above 10%, which limits
rate of the forward link.
2. Fail to provide high-rate downloading-required bandwidth
because system resources are insufficient.
3. The equipment other than Node B fails.

Handling

1. Use instruments to test received power and BER of forward


radio link, and perform network optimization if required.
2. View current occupation and allocation of system resources,
such as carrier frequencies, links, boards and switching
network, to find out “bottleneck” of resources. Upgrade the
equipment or expand capacity if condition permits.

Confidential and Proprietary Information of ZTE CORPORATION 77


Chapter 6

Emergent Fault Handling

This chapter introduces emergent faults during running of the


ZXWR B09, and provides how to contact the Customer Support
Center of ZTE. For some emergent faults, a quick handling
procedure on site is given.

Definition of Emergency
Fault
Emergency fault means that a major fault occurs during running
of the product and fails to provide basic service, for example:
the equipment is paralyzed or suspended; the system is in
disorder; abnormal running time exceeds 30 minutes for other
causes or the product endangers personnel safety. The
followings are level-1 faults:
1. Fail to provide basic service (regardless of any cause such as
equipment paralysis, suspension, system disorder or ambient
and human factors), and fails to recover after preliminary
handling. Emergency handling is in need.
2. Service interruption affects major sites or customers.
3. Foreground/background communication is completely
interrupted.
4. Affects other equipment to provide basic service.
5. Use of the product endangers personnel safety.

Handling
Contact technical support person of ZTE in time if an emergency
fault occurs to the ZXWR B09. ZTE Corporation will immediately
Confidential and Proprietary Information of ZTE CORPORATION 79
enable emergency fault handling to solve the problem ensuring
quality

On-site Handling Procedure


This section introduces on-site fast handling procedures for
some emergency faults with examples. Inform Customer
Support Center of ZTE immediately if the problem still exists.
Customer Support Center of ZTE provides round the clock
service. Hotline call time for fault handling is less than 20s, and
user’s problem will be solved at fastest speed and with best
quality. See Table 7 for contact modes.

TABLE 7 CONTACT MODE OF ZTE CUSTOMER SUPPORT CENTER

National hotline 800-830-1118; 0755-26770800

ADSL hotline 0755-26770188

Support website http://support.zte.com.cn

Support mailbox 800@zte.com.cn

Refer to Table 8 for time standard applied to Customer Support


Center.

TABLE 8 TIME STANDARD APPLIED TO ZTE CUSTOMER SUPPORT CENTER.

Phone
Fault Recovery
Fault Description Response
Level Time
Time

The whole system is


paralyzed, and no
Level-1 basic function can be Less than 1
Immediately
fault implemented or all day
basic functions are
degraded

Level-2 The whole system is Less than 30 Less than 5


fault potentially paralyzed minutes days

The service is directly


affected, and partial
Level-3 Less than 2 Less than 15
system performances
fault hours days
or services are
degraded

The service is affected


Level-4 Less than 2 Less than 30
intermittently or
fault hours days
indirectly

Confidential and Proprietary Information of ZTE CORPORATION 80


Chapter 6 Emergent Fault Handling

Phone
Fault Recovery
Fault Description Response
Level Time
Time

Technical consultation,
Technical and consultation about Less than 2 Less than 2
consultation the equipment service hours days
and function

There are new service


and new function
Other requirements for the Less than 48 Less than 90
problems product, having no hours days
direct effect on the
service

Sudden System Breakdown


Sudden system breakdown refers to sudden global failure of the
system, including calls fail globally, calls are globally hard to get
connected, wireless Internet access is denied or Internet access
speed is very low globally in some district.
Check whether all board indicators on the ZXWR B09 rack are
normal and whether there is any critical alarm, if failing to make
calls or running the dial-up program suddenly. View global traffic
on Service Observation window to determine whether system
breakdown has occurred.
Perform following steps in sequence to solve the problem:
1. Check status of BTS through background man-machine
interface, and isolate faulty board according to alarm status.
2. Check whether IIA works normally.
RNC loses contact with Node B, and operation and
maintenance in communication with Node B through IPOA
fails if transmission system has any fault.
3. Check communications of CCS with BP and TRXU.
View rack status through background interface and check
whether any BP or TRXU generates an alarm.
4. Check whether clock system has any major alarm.
5. Check RF subsystem.
Observe whether measured values of broadband receiving power
and carrier transmitting power of each RF subsystem are

Confidential and Proprietary Information of ZTE CORPORATION 81


ZXSDR Node B Troubleshooting

normal. The antenna system may have a fault if measured


power is at a significantly low level for a long time.
Observe whether power amplifier unit is closed for protection
because output power is too high.

Transmission Disconnected
Node B cannot communicate with RNC and user services cannot
be accessed, if transmission between RNC and Node B is faulty.
Perform following steps in sequence to solve the problem:
1. Use a piece of normal transmission wire (E1 or optical fiber)
to self-loop IIA. IIA is normal if self-loop succeeds. IIA is
abnormal and needs replacement if self-loop fails.
2. Perform a self-loop test for corresponding transmission
interface of RNC by following same procedures. Replace the
board if it is abnormal.
3. Check transmission line connecting RNC and Node B.

Power Amplifier Output Power


Protection
Output power protection of the power amplifier is triggered, and
there is no output signal or output signal is very weak, so Node
B does not work normally and user services cannot be accessed.
Output power protection of the power amplifier is basically
because SWR is too high and power returned is too large. They
may burn the power amplifier. There is need of protection and
the power amplifier adjusts output power to decrease power
returned. Improper installation of antenna feeder system results
in unmatched input impedance and output impedance in actual
cases.
Perform following steps in sequence to solve the problem:
1. Remotely reset the power amplifier board, and observe
whether the system recovers. Reset it on site if not.
2. Check whether antenna feeder system is disconnected.
Install antenna feeder system properly if so.
3. Check whether antenna system is in short circuit. Replace it
with a new one if so.

82 Confidential and Proprietary Information of ZTE CORPORATION


Chapter 6 Emergent Fault Handling

4. Check whether there is any sign that water enters antenna


feeder system or antenna feeder system becomes aging. In
the first case, discharge the water in former case and replace
antenna feeder system in latter case.

Lightning Strike
A lightning strike may have damaged the equipment, if system
service suddenly becomes abnormal.
Check devices in the following order: antenna feeder, DDL,
TRXU, power distributor, IIA, and optical interface of IIA.
Isolate failed parts and replace them.

Confidential and Proprietary Information of ZTE CORPORATION 83


Chapter 7

Terms

Term Description

AAA Authentication Authorization Accounting

AAL2 ATM Adaptation Layer type 2

AAL5 ATM Adaptation Layer type 5

AH Authentication Header

ATM Asynchronous Transfer Mode

DHCP Dynamic Host Configuration Protocol

DiffServ Differentiated Service

GRE Generic Routing Encapsulation

HLR Home Location Register

ICMP Internet Control Message Protocol

IETF Internet Engineering Task Force

IKE Internet Key Exchange

IMSI International Mobile Station Identity

IntServ Integrated Service

IPCP IP Control Protocol

IPsec IP Security

IPv6 IP Version 6

Internet Security Association and Key Management


ISAKMP
Protocol

IWF Inter Work Function

L2TP Layer2 Tunnel Protocol

LAES Lawfully Authorized Electronic Surveillance

LAN Local Area Network

LCP Link Control Protocol

MGW Media Gateway

MIP Mobile IP
Confidential and Proprietary Information of ZTE CORPORATION 85
Term Description

MS Mobile Station

MSC Mobile Switching Center

NCP Network Control Protocol

PAP Password Authentication Protocol

PPP Point to Point Protocol

QoS Quality of Service

RADIUS Remote Authentication Dial in User Service

RSVP Resource Reservation Protocol

SDH Synchronous Digital Hierarchy

STM Synchronous Transfer Mode

TCP Transfer Control Protocol

TOS Type of Service

UDP User Datagram Protocol

UDR User Data Record

VLR Visit Location Register

VPN Virtual Private Network

WAN Wide Area Network

Confidential and Proprietary Information of ZTE CORPORATION 86


Appendix A

Abbreviations

Abbreviations Description

A3 Authentication algorithm A3

A5/X Encryption algorithm A5/0-7

A8 Ciphering key generating algorithm A8

ACK ACKnowledgement

ACM Accumulated Call Meter

ACM Address Complete Message

AE Application Entity

APB ATM Process Board

AoC Advice of Charge

Advice of Charge Charging supplementary


AoCC
service

Advice of Charge Information


AoCI
supplementary service

ASE Application Service Element

ASIG Analog Signaling

ASN.1 Abstract Syntax Notation One

AuC Authentication Centre

Barring of All Incoming Calls supplementary


BAIC
service

Barring of All Outgoing Calls supplementary


BAOC
service

BCCH Broadcast Control Channel

BCTL Back Control

BCSN Backplane of Circuit Switch Network

BDT Back Digital Trunk

BCTC Backplane of ConTrol Center

BFBI Back Fiber Bus Interface


Confidential and Proprietary Information of ZTE CORPORATION 87
Abbreviations Description

BHCA Busy hour Calling Attempt

Barring of Incoming Calls when Roaming


outside
BIC-Roam
the home PLMN country supplementary
service

BNET Back Network

all Barring of Outgoing call supplementary


BO
services

Barring of Outgoing International Calls


BOIC
supplementary service

Barring of Outgoing International Calls


BOIC-exHC except those directed to the home PLMN
Country supplementary service

BPSN Backplane of Packet Switch Network

BS Basic Service (group)

BS Bearer Service

BSG Basic Service Group

BSNM Back S Network

BTS Base Transceiver Station

BUSN Backplane of Universal Switch Network

CAI Charge Advice Information

CB Cell Broadcast

CBC Cell Broadcast Centre

CBCH Cell Broadcast Channel

CBK Clear Back signal

CC Country Code

Call Control

CCF Conditional Call Forwarding

The International Telegraph and Telephone


CCITT
Consultative Committee

Cct Circuit

CF all Call Forwarding services

Call Forwarding on mobile subscriber Busy


CFB
supplementary service

Call Forwarding on mobile subscriber Not


CFNRc
Reachable supplementary service

CFNRy Call Forwarding on No Reply supplementary

Confidential and Proprietary Information of ZTE CORPORATION 88


Appendix A Abbreviations

Abbreviations Description

service

Call Forwarding Unconditional


CFU
supplementary service

CGC Circuit Group Congestion signal

CI Cell Identity

CUG Index

CLKG CLOCK Generator

CLKI CLOCK Interface

CLI Calling Line Identity

Calling Line Identification Presentation


CLIP
supplementary service

Calling Line Identification Restriction


CLIR
supplementary service

CM Connection Management

CMD CoMmanD

CMP Control Main Processor

COLI COnnected Line Identity

COnnected Line identification Presentation


COLP
supplementary service

COnnected Line identification Restriction


COLR
supplementary service

DTB Digital Trunk Board

GGLP GGSN Line Processor

COnnected Line identification Presentation


COLP
supplementary service

GGMP GGSN Main Processor

GGUP GGSN GTP-U Processor

GLI GE Line Interface

GERAN GSM Enhanced Radio Access Network

IMAB IMA Board

IPB IP Process Board

IPI IP bearer Interface

IWFB IWF Board

MNIC Multi-service Network Interface Card

Confidential and Proprietary Information of ZTE CORPORATION 89


ZXSDR Node B Troubleshooting

Abbreviations Description

MONB MONIOTR BOARD

MPB Main Process Board

MRB Media Resource Board

OMP Operation Main Processor

PLI POS Line Interface

PSN Packet Switch Network

PWRD POWER Distributor

RMP Router Main Processor

RPB Router Protocol process Board

SDHB SDH Board

SDTB Sonet Digital Trunk Board

SDU Selection and Distribution Unit

SGBP SGSN Gb Processor

SGLP SGSN General Line Processor

SGMP SGSN Main Processor

SGSP SGSN Processor

SGUP SGSN GTP-U Processor

SIUP SGSN Iu Processor

SMP Signal Main Processor

SPB Signaling Process Board

TFI TDM Fiber Interface

TSNB TDM Switch Network Board

UIM Universal Interface Module

VTC Voice Transcoder Card

90 Confidential and Proprietary Information of ZTE CORPORATION

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