Professional Documents
Culture Documents
WR - TS3031 - E01 - 0 ZXSDR Node B Troubleshooting P90
WR - TS3031 - E01 - 0 ZXSDR Node B Troubleshooting P90
WR - TS3031 - E01 - 0 ZXSDR Node B Troubleshooting P90
Troubleshooting
ZTE CORPORATION
P. R. China
518057
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn
Contents
Chapter 1.................................................................1
Maintenance Overview..............................................1
Maintenance Description...................................................1
Maintenance Requirements.....................................................1
Maintenance Principles.....................................................1
Right Management................................................................1
Data Observation..................................................................2
Data Modification..................................................................3
Data Synchronization.............................................................3
Man-machine Commands.......................................................3
Board Operations..................................................................4
Update................................................................................4
Maintenance Classification................................................5
Analysis Methods.............................................................5
Indicator Status Analysis........................................................5
Replacement Analysis............................................................8
Precautions....................................................................9
Personnel Qualifications.........................................................9
Maintenance Management....................................................10
Data Maintenance................................................................10
Technical Documents...........................................................11
Technical Support................................................................11
Chapter 2................................................................13
Routine Maintenance...............................................13
Overview......................................................................13
Daily Routine Maintenance Items.....................................14
Weekly Routine Maintenance Items..................................14
Monthly Routine Maintenance Items.................................15
Semiannual Routine Maintenance Items............................16
Other Recommended Maintenance Items..........................17
Chapter 3................................................................21
AAL5_MAC Error..................................................................22
E1 Link Slip........................................................................26
Chapter 4................................................................27
RBI Alarms...................................................................35
Clock Module Alarm.............................................................35
IIA Alarms....................................................................39
Loss Of Signal (LOS) of STM-1...............................................39
PVC Error...........................................................................42
TAC Alarms...................................................................46
Software Operation Failure....................................................46
EMU Alarms..................................................................47
Ambient Temperature Abnormal............................................47
Fan Alarm..........................................................................50
TRXU Alarms.................................................................52
Clock Module Error..............................................................52
BP Alarms.....................................................................55
Clock Module Error..............................................................55
RDM Alarms..................................................................58
Clock Module Error..............................................................58
LPA30 Alarms................................................................61
Board Hardware Error..........................................................61
Over-power Alarm...............................................................61
Over-Temperature Alarm......................................................62
Over-Current Alarm.............................................................63
Chapter 5................................................................65
Troubleshooting Examples.......................................65
Overview......................................................................65
System Monitoring.........................................................66
High CPU Utilization.............................................................66
User Complaints............................................................67
Difficult Call Connection........................................................67
Chapter 6................................................................73
Transmission Disconnected...................................................75
Lightning Strike...................................................................76
Chapter 7................................................................77
Terms.....................................................................77
Appendix A.............................................................79
Abbreviations..........................................................79
Chapter 1
Maintenance Overview
Maintenance Description
Maintenance Requirements
Maintenance personnel must receive systematic training to be
qualified in system maintenance, master fundamentals of ZXWR
B09, and know overall structure and functions of each board, in
addition to some knowledge about network optimization and
network maintenance.
Maintenance Principles
This section introduces what maintenance personnel must pay
attention to in ZXWR B09 maintenance. Any operation against
following principles may have a negative impact on system
operation.
Right Management
Assign personnel-specific usernames and passwords for system
login, operation and maintenance, to restrict operation rights of
maintenance individuals and find operation history through
system logs in case of system malfunction.
Caution
Use right management function to set ordinary equipment
maintenance personnel as medium-level users.
Do not log into the system as root user unless absolutely
necessary.
Do not change network settings of NMS server and Client.
Do not run and operate any other programs not related to
operation and maintenance on NMS server or Client.
Follow general principles of network management to guard
against any virus.
Data Observation
Caution
Perform data observation operations carefully with large
quantities of data to report, including signaling tracing,
running information observation, all users of service
observation, and alarm refreshing. Excessive data report
during data observation may cause system breakdown in
extreme cases.
Caution
Select appropriate time (low traffic period) for data
observation operation, take appropriate measures, save
results in time and clean temporary data in time.
Data Modification
Caution
Take care in modifying data, particularly wireless data.
Observe carefully whether there is any effect on system
operation after modifying data.
Caution
Be sure to perform backup before modifying any data, to
ensure rapid restoration when any problem occurs.
Do not perform data synchronization at rush hours (at 10 AM
or 5 PM, Time varies from place to place).
Do not modify foreground database during daytime.
Data Synchronization
Caution
Be sure to backup data before modifying configuration.
Caution
Do not perform data synchronization in daytime unless
necessary.
Check operation log to identify the source if finding any data
of an unknown source.
Man-machine Commands
Caution
Board Operations
Caution
Do not reset a board, plug/unplug it or power it off unless
absolutely necessary.
Prepare spare board before replacing a board. Make sure
there are sufficient technicians present for unexpected
emergencies in the case of major operations, such as
changing versions of important boards, or plugging,
unplugging and replacing key boards. Maintenance personnel
working on boards in the foreground must have support from
background personnel.
Caution:
Always wear an antistatic wrist strap before operating boards
on the rack and connect it to the rack before touching a
board.
Touch a metal object first to release static electricity on
hands.
Reduce power gradually (to change users in conversation or
in network access and to prevent users off-conversation from
accessing) when replacing LPA (Linear Power Amplifier).
Update
Caution
Perform upgrade at midnight when there is low traffic.
Maintenance Classification
Maintenance falls into routine maintenance, notification message
handling, alarm message handling and troubleshooting, by
contents.
1. Routine maintenance
Routine maintenance refers to checking equipment running
status periodically. It is to find out and handle problems in
time to prevent potential damage or fault.
2. Notification message handling
Notification message handling is to analyze all kinds of
notifications during running of the system, to judge whether
anything is abnormal and to take appropriate measures.
3. Alarm message handling
Alarm message handling is to analyze different alarm
messages during running of the equipment, to judge
equipment running condition and to take appropriate
measures.
4. Troubleshooting
Troubleshooting is to analyze, handle and remove detected
faults.
Analysis Methods
Common maintenance analysis methods:
Replacement Analysis
Replace a board module or possibly a faulty connection cable
with a normal board module or connection cable of same type,
and observe whether the fault is recovered after the
replacement.
Use the following replacement analysis methods to rectify faulty
boards or a subsystem.
Active/Standby Switchover
Slot Exchange
Board Replacement
Cable Replacement
Cables that easily fail include TRXU RF cable, IIA port fiber/E1
line and rack fan connection line. Specific method:
1. Connect RF cable of the TRXU, parts of which are possibly
faulty, to DDL of another normal cell, and check status of the
cell. TRXU and related parts are normal if the cell is still
normal. Otherwise, replace them.
2. Remove connected optical fiber and check it through self-
loop if an optical interface of IIA is blocked. This optical
interface is faulty if self-check is abnormal. Connect the fiber
to another available optical interface of IIA and reconfigure
the data. Replace the optical fiber or check peer equipment if
the other optical interface is found normal in self-loop test.
Caution
Do not direct optical fiber interface to eyes, this may result in
a serious injury.
Precautions
Personnel Qualifications
Maintenance personnel must receive pre-service training to learn
necessary knowledge about the equipment and related network,
and they must follow instructions given in related manuals of the
ZXWR B09 to conduct maintenance.
Maintenance personnel must have earnest attitudes and high
competence.
Maintenance Management
Make a complete set of equipment room maintenance
regulations to standardize daily work of the maintenance
personnel. Forbid non-maintenance management personnel to
perform any maintenance operation.
Make a detailed on-duty log to provide detailed records about
system running, version status, data change, upgrade and
problem handling for easy analysis and troubleshooting once any
fault occurs.
Make a work shift record to clearly define responsibilities.
Do not play games or access the Internet through computer
terminal. Do not install, run and copy any other software not
related to the system at the terminal. Do not use the computer
terminal for other purposes.
Set NM passwords by level. Put them under strict management
and change them periodically so that they are only accessible to
maintenance personnel.
Data Maintenance
Do not reset the equipment, load or change any data unless
absolutely necessary. Do not change background database at
will.
Backup the data before making any changes. Do not delete
backup data after changing data until observation period
(usually one week) expires and be sure that the equipment is
running normally.
Technical Documents
Store maintenance-related application software and technical
documents by category at a specified location for easy access
when necessary.
Technical Support
Handle faults immediately when they occur. Contact local office
of ZTE Corporation for any faults you cannot solve.
Display contact information of local office of ZTE at a
conspicuous location in the equipment room. Make it known to
all maintenance management personnel, and update it regularly.
Routine Maintenance
Overview
Routine maintenance refers to periodic preventive maintenance
and check on the equipment so that the equipment can run in a
stable state for long. Routine maintenance includes:
1. Periodic maintenance check: Make routine check and test the
BTS equipment running, required functions, important
performance indices and hardware in compliance with
prescribed operation steps and methods through various
designated background operations or with necessary
instruments and meters on regular and scheduled basis.
2. Periodic check: Check hardware parts of BTS equipment and
its attached equipment one by one. Adjust, correct or replace
any defective part promptly to ensure equipment hardware is
in good condition. Regularly maintain and clean components
with high dust-proof requirements. Clean important
components of other peripherals regularly for normal
running.
Caution
Not all routine maintenance items described apply to all
kinds of possible cases. It is acceptable to refer to them and
work out routine maintenance items according to actual
situation.
RNC (Radio Network Controller), in WCDMA system, controls
all radio parameters, so following maintenance items do not
include network quality analysis and statistics.
Remar
Item Sub-item Contents
ks
Perform system
Backup configuration
Data backup backup at low-
data for OMCB NMS
traffic
Monthly Routine
Maintenance Items
Table 3 shows monthly routine maintenance items of ZXWR B09.
Update
parameters
Check BTS location according to
Radio Engineering parameters project
parameters parameters Check antenna situation. Save
parameters parameters for
at least two
years
Check whether
NM
operating system is
running normally
Checking whether
Software
NMS process is
check
normal
Check whether
database system is
running normally
Clean the
equipment rack
Clean the air filter
Check the cable
Check BTS
tree
BTS equipment
equipment and its Check DDF,
accessories E1/fiber and all
connectors
Check BTS
equipment
indicators
Check temperature
in the equipment
Equipment
Temperature room
room
and humidity Check humidity in
environment
the equipment
room
Semiannual Routine
Maintenance Items
Table 4 shows semiannual routine maintenance items of the
ZXWR B09.
Check installation of
fixing parts
Check stress on the
pole, pull wire of pull
wire tower and
Pole ground anchor
Check anticorrosion
and rustproof
measures
Check uprightness of
the pole
Check installation of
feeder and jumper
Check feeder
connectors
Check waterproof and
airproof measures for
Feeder
antenna feeder
system
Check grounding
status for feeder
Check water-dropping
bend
Other Recommended
Maintenance Items
Daily Routine Maintenance Items and Semiannual Routine
Maintenance Items list maintenance items closely related to the
ZXWR B09. There are still other maintenance items that affect
the running of the network in daily operations. Refer to Table 5
for examples and recommended maintenance periods.
Recommended
Item Sub-item Contents
Period
Standing
BTS Test standing wave
wave ratio Semiannual
equipment ratio of each cell
test
Check routine
lighting and
Lighting
emergency lighting
facilities
Recommended
Item Sub-item Contents
Period
Check running
status of each type
of sensor
Environment Check the power
monitoring display. Monthly
system Check the battery
display.
Clean chassis of
monitoring system
Recommended
Item Sub-item Contents
Period
the fuser
Clean batteries
Measure voltage of
a single battery
Measure end
voltage of each
battery and ambient
temperature
Check whether
there is any liquid
leakage
Quarterly
Check whether
Battery
contact of leading
wire and terminal
are well and
whether there is
erosion
Check whether
connection pieces
between batteries
are tight
Capacity discharging
Yearly
test
Charge startup
battery, and add
Semimonthly
distilled water when
necessary
Clean the
Diesel equipment
generator Check startup,
cooling, lubricating
Monthly
and fuel systems
Run the machine for
20 minutes, without
any load
Notification Messages
When any unrepeatable or transient abnormality occurs during
the running of ZXWR B09, the system reports in the form of
notification. Maintenance management personnel learn running
status of each part of Node B from notification message.
Board Notification
SSCOP Error
Item Contents
Item Contents
AAL5_MAC Error
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
usually.
Item Contents
Item Contents
E1 Link Slip
Item Contents
Item Contents
Alarm Messages
Any problem or fault that occurs during running of the ZXWR
B09 is reported in form of an alarm message.
Usually, alarm messages last some time and do not disappear
until corresponding problems or faults disappear.
Alarm messages fall into four levels, level 1: Critical, level 2:
Major, level 3: Minor and level 4: Alarming.
1. Critical alarm
It is an alarm for board failure.
For example: related resources of a board are blocked,
functions of the system are fatally affected, and maintenance
and management personnel need to replace the board or
perform other troubleshooting procedures to clear the fault.
2. Major alarm
It is an alarm for a serious fault, and it will last for some
time.
Functions of the system are seriously affected, with signs of
services being affected. For example, QoS of a type of
equipment severely degrades, and maintenance and
management personnel need to perform emergency repair to
eliminate the fault.
3. Minor alarm
It is an alarm for a minor fault.
CCS Alarms
Note
When handling with alarms, perform in the order of
“Handling” until alarm vanish. For example, if there are 5
steps in “Handling” and alarms vanish when you go on with
Step 3, Seps 4 and 5 are unnecessary.
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Active/Standby Synchronization
Failure
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
1. Harddisk error;
Cause
2. Harddisk is full.
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
RBI Alarms
Clock Module Alarm
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
4. Replace RBI.
Item Contents
Item Contents
Item Contents
Item Contents
IIA Alarms
Loss Of Signal (LOS) of STM-1
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
PVC Error
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
1. Parameter error;
Cause
2. Hardware error.
Item Contents
Item Contents
Item Contents
Item Contents
TAC Alarms
Software Operation Failure
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
EMU Alarms
Ambient Temperature Abnormal
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Fan Alarm
Item Contents
Item Contents
1. Cable error;
Cause 2. Fan error;
3. EMU error.
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
TRXU Alarms
Clock Module Error
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
BP Alarms
Clock Module Error
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
RDM Alarms
Clock Module Error
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
Item Contents
LPA30 Alarms
Board Hardware Error
Item Contents
Item Contents
Item Contents
Over-power Alarm
Item Contents
Item Contents
Over-Temperature Alarm
Item Contents
Over-Current Alarm
Item Contents
Item Contents
Troubleshooting
Examples
Overview
Table 6 shows possible problems during routine maintenance of
the ZXWR B09.
Difficult call
See Difficult Call Connection
connection
User
Poor call quality See Poor Call Quality
complaint
Slow to access
See Slow to Access Internet
Internet
Causes
Handling
Causes
Handling
User Complaints
Difficult Call Connection
Causes
Handling
Causes
Handling
Causes
Handling
Definition of Emergency
Fault
Emergency fault means that a major fault occurs during running
of the product and fails to provide basic service, for example:
the equipment is paralyzed or suspended; the system is in
disorder; abnormal running time exceeds 30 minutes for other
causes or the product endangers personnel safety. The
followings are level-1 faults:
1. Fail to provide basic service (regardless of any cause such as
equipment paralysis, suspension, system disorder or ambient
and human factors), and fails to recover after preliminary
handling. Emergency handling is in need.
2. Service interruption affects major sites or customers.
3. Foreground/background communication is completely
interrupted.
4. Affects other equipment to provide basic service.
5. Use of the product endangers personnel safety.
Handling
Contact technical support person of ZTE in time if an emergency
fault occurs to the ZXWR B09. ZTE Corporation will immediately
Confidential and Proprietary Information of ZTE CORPORATION 79
enable emergency fault handling to solve the problem ensuring
quality
Phone
Fault Recovery
Fault Description Response
Level Time
Time
Phone
Fault Recovery
Fault Description Response
Level Time
Time
Technical consultation,
Technical and consultation about Less than 2 Less than 2
consultation the equipment service hours days
and function
Transmission Disconnected
Node B cannot communicate with RNC and user services cannot
be accessed, if transmission between RNC and Node B is faulty.
Perform following steps in sequence to solve the problem:
1. Use a piece of normal transmission wire (E1 or optical fiber)
to self-loop IIA. IIA is normal if self-loop succeeds. IIA is
abnormal and needs replacement if self-loop fails.
2. Perform a self-loop test for corresponding transmission
interface of RNC by following same procedures. Replace the
board if it is abnormal.
3. Check transmission line connecting RNC and Node B.
Lightning Strike
A lightning strike may have damaged the equipment, if system
service suddenly becomes abnormal.
Check devices in the following order: antenna feeder, DDL,
TRXU, power distributor, IIA, and optical interface of IIA.
Isolate failed parts and replace them.
Terms
Term Description
AH Authentication Header
IPsec IP Security
IPv6 IP Version 6
MIP Mobile IP
Confidential and Proprietary Information of ZTE CORPORATION 85
Term Description
MS Mobile Station
Abbreviations
Abbreviations Description
A3 Authentication algorithm A3
ACK ACKnowledgement
AE Application Entity
BS Bearer Service
CB Cell Broadcast
CC Country Code
Call Control
Cct Circuit
Abbreviations Description
service
CI Cell Identity
CUG Index
CM Connection Management
CMD CoMmanD
Abbreviations Description