AMIT AHLAWAT

Halifax, Nova Scotia

M: +1(437) 987 1360 | E-Mail: ahlawat.amit1360@gmail.com | www.linkedin.com/in/amitahlawat12

Project Coordinator
Professional Project Coordinator with 4 years of experience in Project Management, and 2 years of experience in
customer relations along with MBA in Project Management & Management Consulting, specializing in Team and
Change Management, Vendor Management, Waterfall and Agile methodologies. Track record of accomplishing over
20 projects on time with improving processes to maximize productivity and enhance cross-functional collaboration.

Work Experience
Hinduja Global Solutions
Customer Relations Specialist- Rogers Communication August 2020- September 2022
• Dealt with over 35 customers on a daily basis that leads to better understanding of North American customer
behavior in terms of after sales customer service and expectations to make informed decisions.
• Best customer retention record in team of over 150 employees, with churn rate of less than 1%.
• Supported three different Customer Experience Lab training program for new hires. Secured over 80% employee
retention post training completion.

Ronyd Health Care Pvt. Ltd.

Project Coordinator- Contract (Full-Time) July 2018- December 2019
• Assisted Project Manager on Technology project for developing online pharmacy.
• Closely worked with suppliers and vendors to gather data (products details and specifications) for the developers.
• Designed project timeline with key milestones.
• Project cost estimation, maintain records of minutes of meeting with primary stakeholders.
• Kept track of vendor contracts, payments, accruals, and renewals (when required).
• Initiated work orders, purchase orders, and keep track of complete payment cycle and ensure timely payments to
vendors.
• Coordinated with IT, developers, warehouse manager, finance, and vendors to ensure effective communication
and smooth exchange of information.
• Monitor and followed up on the implementation on the recommended changes and keep trach on action items.
• Developed risk identification and mitigation plan, and change plan considering all the relevant stakeholders.

Neel Metal Products Limited (JBM Group)

Executive October 2013- February 2015
• Project coordination for multiple automotive component technology projects.
• Assisted Project Managers for building project cost estimation.
• Created and updated project schedule and Gantt Charts as the project progressed.
• Met with vendors and assisted Project Manager in finalizing different vendors, raised purchase orders, tracked the
complete payment cycle, and ensured timely payments were released to vendors.
• Worked closely with project managers to deliver monthly accruals for the vendor payments.
• Collaborated with Project Managers and different departments, such as design, finance, etc., to maintain an
efficient flow of information to ensure smooth functioning and project delivery.
• Maintained records for minutes of meetings and shared information with different stakeholders.
• Monitored vendors and suppliers accounts to ensure balance matches at the end of accounting period as per
project planning.
• Worked closely with procurement department and suppliers to minimize supply chain cycle time.
• Identified and recommended changes in the project management processes to improve performance.
• As the leader of safety and Kiazen team; motivated engineers, technicians, and contractual employees to
brainstorm and provide ideas to optimize workplace, increase efficiency and cost saving.

Graduate Engineer Trainee October 2012- September 2013

• Provided logistic and administrative support, and coordination to cross-functional teams working on the same
project.
• Documented minutes of meeting for meetings with stakeholders, track and monitor implementation and pending
action items.
• Worked in cross-functional teams/departments, prepared bill of material, and met vendors
• Prepared weekly progress reports and Gantt charts, which helped to finish the projects on time
• Safety, 5S, and Kaizen Leader for team of over 150 permanent and contractual employees.
Education
Sobey School of Business, Saint Mary’s University Class of 2021-2022
MBA(Consulting and Project Management)

SunRise University, Alwar, Rajasthan, India Class of 2015-2018

Master of Computer Application

Kurukshetra University, Kurukshetra, Haryana, India Class of 2007-2011

B-Tech(Electronics and Communication Engineering)

Membership & Certification

Certified Member of PMI® (Valid till Dec 2023)
Certified Associate in Project Management(CAPM) ® - to be completed by March 2023