Mobile App Story Map

1. User Onboarding and Authentication

 Feature: User registration and login.
 Description: Users can create accounts or log in using their existing credentials.

2. Dashboard/Home Screen
 Feature: Display relevant information.
 Description: Upon logging in, users see a personalized dashboard with key data, such as
recent transactions, account balance, and notifications.

3. Account Overview
 Feature: View account details.
 Description: Users can access detailed information about their accounts, including balances,
transaction history, and linked cards.

4. Money Transfer
 Feature: Send/receive money.
 Description: Users can transfer funds between their accounts or to other users. They can also
set up recurring transfers.

5. Bill Payment
 Feature: Pay bills.
 Description: Users can pay utility bills, credit card bills, and other recurring expenses directly
from the app.

6. Budgeting and Expense Tracking

 Feature: Set budgets and track spending.
 Description: Users can create budgets, categorize expenses, and receive alerts when they
exceed budget limits.

7. Notifications and Alerts

 Feature: Receive real-time updates.
 Description: Users get notifications for account activity, bill due dates, and other relevant
events.

8. Card Management
 Feature: Manage debit/credit cards.
 Description: Users can activate, block, or request replacement cards. They can also set
spending limits.

9. Branch/ATM Locator
  Feature: Find nearby branches and ATMs.
 Description: Users can locate the nearest physical bank branches or ATMs using GPS.

10. Customer Support

 Feature: Contact customer service.
 Description: Users can initiate chats, call customer support, or submit inquiries within the
app.

11. Security Features

 Feature: Enhance security.
 Description: Implement biometric authentication (fingerprint/face recognition), two-factor
authentication, and encryption.

12. Settings and Preferences

 Feature: Customize app settings.
 Description: Users can adjust notification preferences, language settings, and other
personalization options.

13. Promotions and Offers

 Feature: Display special offers.
 Description: Users receive targeted promotions, discounts, and rewards based on their usage
patterns.

14. Currency Conversion

 Feature: Convert currencies.
 Description: Users can check exchange rates and convert currencies for international
transactions.

15. Loan and Credit Card Applications

 Feature: Apply for loans or credit cards.
 Description: Users can submit applications directly through the app.

16. Investment Tracking

 Feature: Monitor investments.
 Description: Users can track their investment portfolios, view stock prices, and receive alerts.

17. Financial Education

 Feature: Provide educational content.
 Description: Include articles, videos, and tips related to personal finance.

18. Feedback and Ratings

 Feature: Gather user feedback.
  Description: Users can rate the app, provide feedback, and report issues.

19. Logout
 Feature: Log out securely.
 Description: Users can end their session and log out of the app.