CBC-Events Management Services

I
TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: EVENTS MANAGEMENT SERVICES NC III

Nominal Duration: 108 Hours
Qualification Level: NC III
Course Description: This course is designed to enhance the knowledge, skills,
behavior and motivations in accordance with industry
standards. It covers the basic, common and core
competencies required for the NCIII level in coordinating
events. The competencies for event planning include
planning and developing an event proposal, bid, concept,
and program, selecting event venue and site, and
developing and updating event industry knowledge. The
competencies for onsite management include providing
onsite management services, managing contractors for
indoor events, and developing and updating knowledge
on protocol. It also includes competencies on leading
workplace communication and small teams, controlling
and ordering stock, and establishing business
relationships.
Trainee Entry
Requirements: Trainees or students who wish to enter this training
should possess the following requirements:
 can communicate in basic English in both oral and

written form
 physically and mentally fit
 with good moral character
 can perform basic mathematical computation
This list does not include specific institutional

requirements such as educational attainment, appropriate work
experience, and others that may be required of the trainees by
the school or training center delivering the TVET program.
Course Structure
Basic Competencies
No. of Hours: (20 hours)/21st century
Unit of Competency Module Title Learning Nominal
Outcomes Duration
 Participate in  Participating in LO1: Obtain and 4 hours
workplace workplace convey workplace
communication, communication, information
1
 Develop career  Developing
and life career and life LO2: Perform
decisions, decisions, duties following
 Solve/Adress  Solving/Adressing workplace
routine problems. routine problems. instructions
LO3: Complete
relevant work-
related documents
LO 4: Manage
one’s emotion
LO 5: Develop
reflective
practice
LO 6: Boost self-
confidence and
develop self-
regulation
LO 7: Identify
routine
problems
LO 8: Look for
solutions to
routine
problems
LO 9:
Recommend
solutions to
problems
 Work in a team • Working in a LO1: Describe 5 hours
environment, team team role and
 Contribute to environment, scope
workplace • Contributing to
innovation, workplace LO2: Identify
 Present relevant innovation, one’s role and
information. • Presenting responsibility
relevant within team
information.
LO3: Work as a
team member
LO4: Identify
opportunities to do
things better
2
LO5: Discuss and
develop ideas with
others
LO6: Integrate
ideas for change in
the workplace
LO7: Gather
data/Information
LO8: Assess
gathered
data/information
LO9: Record and

present
information
 Practice career • Practicing career LO1. Integrate 5 hours
professionalism, professionalism, personal
 Practice • Practicing objectives with
entrepreneurial entrepreneurial organizational
skills in the skills in the goals
workplace. workplace.
LO2. Set and
meet work
priorities
LO 3. Maintain
professional
growth and
development
LO4. Apply
entrepreneurial
workplace best
practices
LO5.
Communicate
entrepreneurial
workplace best
practices
LO6. Implement
cost-effective
operations
 Practice  Practicing LO1. Identify 6 hour
3
occupational occupational OSH
safety and safety and compliance
health policies and health policies and Requirements.
procedures, procedures,
 Exercise efficient  Exercising LO2. Prepare
and effective efficient and OSH
sustainable effective requirements
practices in the sustainable for compliance.
workplace. practices in the
workplace. LO 3. Perform
tasks in
accordance
with relevant
OSH policies
and
procedures.
LO4. Identify the

efficiency and
effectiveness of
resource
utilization.
LO5. Determine
causes of
inefficiency
and/or
ineffectiveness
of resource
utilization.
LO6. Convey
inefficient and
ineffective
environmental
practices.
Common Competencies
No. of Hours: (24 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Roster staff 1. Rostering staff 1.1
Develop and 6 hours
implement staff
rosters
1.2 Maintain staff
records
2. Control and 2. Controlling and 2.1 Maintain stock 6 hours
order stock ordering stock levels and records
2.2 Identify and prevent
4
hygiene risk
3. Train small 3. Training small 3.1 Plan and prepare 6 hours
groups groups task to be
undertaken
3.2 Input data into a
computer
3.3 Assess
information using
computer
3.4 Produce/ output
data using
computer system
3.5 Maintain
computer system
4. Establish and 4. Establishing and 4.1 Practice workplace 6 hours
conduct conduct procedures for
business business health, safety and
relationships relationships security practices
4.2 Perform child
protection duties
relevant to the
tourism industry
4.3 Observe and
monitor people
4.4 Deal with
emergency
situations
4.5 Maintain safe

personal
presentation
standards
4.6 Maintain a safe and
secure workplace
Core Competencies
EVENT PLANNING SERVICES
No. of Hours:(64 hours)

Unit of Competency Module Title Learning Nominal
Outcomes Duration
1. Plan and 1. Planning and 1.1 Take table 8 hours
develop event develop event reservations
proposal or bid proposal or 1.2 Prepare service
bid stations and
equipment
1.3 Set-up the
tables in the
5
dining area
1.4 Set the

mood/ambiance
of the dining
area
2. Develop an 2. Developing an 2.1 Identify overall 8 hours
event concept event concept event
objectives and
scope
2.2 Establish event
concept theme
and format
3. Develop event 2. Developing 2.1 Welcome and 8 hours
program event program greet guests
2.2 Seat the guests
2.3 Take food and
beverage
orders
2.4 Liaise between
kitchen and
service areas
4. Select event 3. Selecting event 3.1 Know the 8 hours
venue and site venue and site product
3.2 Undertake
Suggestive
selling
3.3 Carry out
Upselling
strategies
5. Develop and 4. Developing and 4.1 Serve food 8 hours
update event update event orders
industry industry 4.2 Assist the
knowledge knowledge diners
4.3 Perform
banquet or
catering food
service
4.4 Serve
Beverage
Orders
4.5 Process
payments and
receipts
4.6 Conclude food
service and
close down
dining area
ON-SITE EVENT MANAGEMENT SERVICES
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1. Provide on-site 1. Providing on- 1.1 Prepare for 8 hours
event management site event on-site
services management management
services 1.2 Oversee
meeting/event set
up
1.3 Monitor
meeting/event
operation
1.4 Oversee
meeting/event
breakdown
Present room
service account
2.Manage 2.Managing 2.1 Identify event 8 hours
contractors for contractors for operational
indoor events indoor events requirements
2.2 Source
contractors
2.3Monitor
contractors
3. Develop and 3. Developing and 3.1Seek 8 hours
update knowledge update information on
on protocol knowledge on appropriate
protocol protocol
3.2Integrate
appropriate
protocol
procedures into
work activities
3.3Update
knowledge on
protocol
Assessment Methods:
 Simulation/Practical test with oral questioning
 Written test
 oral examination
 Practical test
Course Delivery:
The delivery of training should follow to the design of
the curriculum. Delivery should be guided by the 10 basic
principles of competency-based TVET.
• The training is based on curriculum developed from the

competency standards;
• Learning is modular in its structure;
• Training delivery is individualized and self-paced;
• Training is based on work that must be performed;
7
• Training materials are directly related to the competency
standards and the curriculum modules;
• Assessment is based on the collection of evidence of the
performance of work to the industry required standard;
• Training is based both on and off-the-job components;
• Allows for recognition of prior learning (RPL) or current
competencies;
• Training allows for multiple entry and exit; and
• Approved training programs are Nationally Accredited
The competency-based TVET system recognizes various types of

delivery modes, both on and off-the-job as long as the learning
is driven by the competency standards specified by the industry.
The following training modalities may be adopted when
designing training programs:
• The dualized mode of training delivery is preferred and

recommended, thus, programs would contain both in-school and
in-industry training or fieldwork components. Details can be
referred to the Dual Training System (DTS) Implementing Rules
and Regulations
• Modular/self-paced learning is a competency-based training
modality where the trainee is allowed to progress at his own
pace. The trainer only facilitates the training delivery
• Peer teaching/mentoring is a training modality wherein fast
learners are given the opportunity to assist the slow learners
• Supervised industry training or on-the-job training is a training
approach designed to enhance the knowledge and skills of the
trainee through actual experience in the workplace to acquire
specific competencies prescribed in the training regulations
• Distance learning is a formal education process in which
majority of the instruction occurs when the students and
instructor are not in the same place. Distance learning may
employ correspondence study, audio, video or computer
technologies
Resources:
(List of recommended tools, equipment and materials for the training of

(no. of trainees) trainees for (title of program/qualification).
Qty. Tools Qty. Equipment Qty. Materials

5 units Computer with 1 set Telephone
internet Directory
connection
1 unit LCD projector
2 units Two-way radio
2 units Mobile phone
1 unit Telephone
8
1 unit Fax machine
1 unit Digital camera
1 unit Video camera
1 unit Microphone
1 unit Sound system
1 unit Megaphone
5 sets First aid kit
*NOTE: Implementation of the training program can be facilitated through a
Memorandum of Agreement between the training provider and industry partner/s
regarding the use of facilities. This is in response to the high cost of facilities and
equipment. Airconditioned vehicles can be hired on a per trip basis subject to
requirement.
Facilities:
Based on a class intake of 25 students/trainees.
Space Requirement Size in Meters Area in Sq. Total Area in Sq.

Meters Meters
Student/Trainee
1 x 1 m. 1 sq. m. 25 sq. m
Working Space
Lecture/Demo Room 8 x 5 m. 40 sq. m. 40 sq. m.
Learning Resource
3 x 5 m. 15 sq. m. 15 sq. m.
Center
Facilities/Equipment/
24 sq. m.
Circulation Area
Total workshop area: 104 sq. m.
Qualification of
Instructors/Trainers:
Must have completed a Trainer’s Training Methodology Course

(TM III) or its equivalent
 Must be physically and mentally fit
 Must have at least 3-5 years job/industry experience
 Must be a holder of Events Management Services NC Level III Certificate
or equivalent qualification
 Must be of good moral character
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MODULES OF INSTRUCTION
BASIC COMPETENCIES
EVENTS MANAGEMENT SERVICES NC III

20 HOURS/ 21st Century
BASIC COMPETENCIES: EVENTS MANAGEMENT SERVICES NC III
10
SECTOR: TOURISM
UNIT OF COMPETENCY :PARTICIPATE IN WORKPLACE COMMUNICATION,
DEVELOP CAREER AND LIFE DECISIONS,
SOLVE/ADRESS ROUTINE PROBLEMS.
MODULE TITLE :PARTICIPATING IN WORKPLACE COMMUNICATION,
DEVELOPING CAREER AND LIFE DECISIONS,
SOLVING/ADRESSING ROUTINE PROBLEMS.
MODULE DESCRIPTOR : This module covers the knowledge, skills and
attitudes required to obtain, interpret and convey
information in response to workplace requirements.
Furthermore, this unit covers the knowledge, skills, and
attitudes in managing one’s emotions, developing
reflective practice, and boosting self-confidence and
developing self-regulation.
Moreover, it also covers the knowledge, skills and
attitudes required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.
NOMINAL DURATION : 4 hrs
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees will be able to:
LO 1: Obtain and convey workplace information
LO 2: Perform duties following workplace instructions
LO 3: Complete relevant work- related documents
LO 4: Manage one’s emotion
LO 5: Develop reflective practice
LO 6: Boost self-confidence and develop self-regulation
LO 7: Identify routine problems
LO 8: Look for solutions to routine problems
LO 9: Recommend solutions to problems
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Contents Conditions Methodologies Assessment
Criteria Method
1.1 Specific 1.1 Effective  Group  Oral
and verbal The discussion evaluation
relevant and nonverbal students/
information is communication trainees  Lecture  Written
accessed 1.2 Different must be examination
from modes of provided  Demonstratio
appropriate communication with the n  Observatio
sources 1.3 Medium of following: n
11
communication
1.2 Effective in 1. Writing
questioning, the workplace material
active 1.4 s (pen
listening Organizational &
and speaking policies paper)
skills are 1.5
used to Communicatio 2. Referen
gather and n ces
convey procedures (books)
information and
systems
1.3 Appropriat 1.6 Lines of 3. Manual
e Communicatio s
medium is n
used 1.7 Technology
to transfer relevant to the
information enterprise and
and the
ideas individual’s
work
1.4 Appropriat responsibilities
e non- 1.8 Workplace
verbal etiquette
communicatio
n is
used
1.5 Appropriat
e lines
of
communicatio
n
with
supervisors
and
colleagues
are identified
and
followed
1.6 Defined
workplace
procedures
for the
location and
storage of
information
are
used
12
1.7 Personal
interaction is
carried out
clearly
and concisely
LO 2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

Assessmen Contents Conditions Methodologies Assessment
t Criteria Method
2.1 Written 2.1 Effective The  Group  Oral
notices verbal students/traine discussion evaluation
and and non- es must be
instructions verbal provided with  Lecture  Written
are read and communicatio the following:  examinatio
interpreted n  Demonstrati n
in 2.2 Different 1. Paper on
accordance modes of  Observatio
with communicatio 2. Pencils / n
organization n ball pen
al 2.3 Medium of
guidelines communicatio 3. Reference
2.2 Routine n in books
written the workplace
instruction 2.4 4. Manuals
are Organizationa
followed l/
based on Workplace
established policies
procedures 2.5
2.3 Communicatio
Feedback is n
given procedures
to workplace and
supervisor systems
based 2.6 Lines of
instructions/ communicatio
information n
received 2.7
2.4 Technology
Workplace relevant to the
interactions enterprise and
are the
conducted in individual’s
a work
courteous responsibilitie
manner s
2.5 Where 2.8 Effective
necessary, questioning
13
clarifications techniques
about (Clarifying
routine and
workplace probing)
procedures 2.9 Workplace
and etiquette
matters
concerning
conditions of
employment
is
sought and
asked
from
appropriate
sources
2.6 Meetings
outcomes
are
interpreted
and
implemented
LO3 COMPLETE RELEVANT WORK-RELATED DOCUMENTS

Criteria Method
3.1 Range of 3.1 Effective 1. Paper  Group  Oral
forms verbal discussion evaluation
relating to and non-verbal 2. Pencils/ball
conditions of communication pen  Lecture  Written
employment 3.2 Different  examination
are modes of 3. Reference  Demonstration
completed communication s (books)  Observation
accurately 3.3 Workplace  Role play
and forms 4. Manuals
legibly and documents
3.2 3.4  Electronic
Workplace Organizational/ media (disk
data is Workplace files,
recorded on policies cyberspace)
standard 3.5
workplace Communication  Manual filing
forms procedures system
and and
14
documents systems  Computer-
3.3 Errors in 3.6 Technology based filing
recording relevant to the system
information enterprise and
on the  Telephone
forms/ individual’s
documents work  Electronic and
are identified responsibilities two-way radio
and
acted upon  Written
3.4 Reporting including
requirements electronic
to means,
supervisor memos,
are  instruction and
completed forms
according to
organizational  HR/Personnel
guidelines forms,
telephone
message
 forms, safety
reports
LO4. MANAGE ONE’S EMOTION

t Criteria Method
1.1 Self- 1.1 The  Discussion  Demonstrati
managemen Selfmanageme students/ Interactive on or
t nt trainees  Lecture simulation
strategies strategies that must be  Brainstormin with oral
are assist in provided with g questioning
identified regulating the following:  Demonstrati  Case
behavior and on problems
1.2 Skills to achieving Materials/  Role-playing involving
work personal and Supplies: workplace
independent learning goals  diversity
ly and to (e.g. Nine 1. Paper issues
show selfmanageme
initiative, to nt 2. Pencils/
be strategies ball pen
conscientiou according to
s, and Robert Kelley) 3. Referenc
persevering es
in the 1.2 Enablers (books)
15
face of and
setbacks barriers in 4. Manuals
and achieving
frustrations personal and
are career goals
developed
1.3
1.3 Techniques in
Techniques handling
for negative
effectively emotions and
handling unpleasant
negative situation in the
emotions workplace
and such as
unpleasant frustration,
situation in anger, worry,
the anxiety, etc.
workplace
are
examined
LO 5. DEVELOP REFLECTIVE PRACTICE

Assessme Contents Conditions Methodologies Assessment
nt Criteria Method
2.1 2.1 Basic The  Small  Demonstrat
Personal SWOT students/train Group ion
strengths Analysis ees must be Discussion or simulation
and  Interactive  with oral
provided with
achievemen 2.2 Lecture  questioning
ts, Strategies
the following:
 Brainstormi  Case
based on to ng problems
self improve  Involving
assessment one’s 1. Paper
Demonstrat workplace
strategies attitude in ion diversity issues
and the 2. Pencils/ball
pen  5 Role-
teacher workplace playing
feedback
are 2.3 Gibbs’ 3. References
contemplate Reflective (books)
d Cycle/
Model 4. Manuals
2.2 (Descriptio
Progress n,
when Feelings,
seeking and Evaluation
responding ,
to Analysis,
feedback Conclusio
from n,
16
teachers to and Action
assist plan)
them in
consolidatin
g
strengths,
addressing
weaknesses
and
fulfilling
their
potential
are
monitored
2.3
Outcomes
of
personal
and
academic
challenges
by
reflecting on
previous
problem
solving and
decision
making
strategies
and
feedback
from
peers and
teachers
are
predicted
LO 6.. BOOST SELFCONFIDENCE AND DEVELOP SELF REGULATION

nt Criteria Method
3.1 Efforts 3.1 Four The  Small Group  Demonstrati
for components students/traine  Discussion on
continuous of es must be  Interactive or simulation
self- self- provided with  Lecture with oral
improveme regulation the following:  Brainstormi questioning
nt are based on ng  Case
demonstrat SelfRegulati  Demonstrati problems
ed on 1. Paper on involving
Theory workplace
17
3.2 (SRT) 2. Pencils/   Role- diversity issues
Counter- ball pen playing
productive 3.2
tendencies Personality 3. Referenc
at work development es
are concepts (books)
eliminated
3.3 Self-help 4. Manuals
3.3 Positive concepts (e.
outlook in g.,
life 7 Habits by
are Stephen
maintained. Covey,
transactional
analysis,
psycho-
spiritual
concepts)
LO 7. IDENTIFY ROUTINE PROBLEMS

t Criteria Method
1.1 Routine 1.1 Current Student/  Group  Case
problems industry trainee must discussion Formulation
or hardware be provided  Lecture
procedural and with the  Demonstratio  Life
problem software following: n Narrative
areas products  Role playing
are identified and services  Inquiry
1. Paper (Interview)
1.2 1.2 Industry
Problems to maintenance 2. Pencils/  Standardize
be , ball pen d
investigated service and test
are helpdesk 3. Reference
defined and practices, s (books)
determined processes
and 4. Manuals
1.3 Current procedures
conditions
of the 1.3 Industry
problem are standard
identified diagnostic
and tools
documented
1.4
Malfunctions
and
resolutions
18
LO 8. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS
Criteria Method
2.1 Potential 2.1 Current Student/  Group  Case
solutions to industry trainee must discussion Formulation
problem are hardware be provided  Lecture
identified and with the  Demonstrati  Life
software following: on Narrative
2.2 products  Role playing  Inquiry
Recommendatio and  (Interview)
ns about services 1. Paper
possible  Standardiz
solutions are 2.2 Industry 2. Pencils/ ed
developed, service ball pen  test
documented, and
ranked and helpdesk 3. Reference
presented to practices, s (books)
appropriate processes
person for and 4. Manuals
decision procedures
5. Operating
2.3 system
Operating
Systems
2.4 Industry
standard
diagnostic
tools
2.5
Malfunction
s and
resolutions.
2.6 Root
cause
analysis
LO 9. RECOMMEND SOLUTIONS TO PROBLEMS
Assessment Contents Conditions Methodologie Assessment
Criteria s Method
3.1 3.1Standard Student/  Group  Case
Implementatio Procedures trainee must discussion Formulation
n be provided  Lecture  Life
of solutions 3.2Documentati with the  Demonstrati Narrative
are on following: on  Inquiry
planned produce  Role playing (Interview)
Materials/  Standardiz
3.2 Evaluation Supplies: ed
of test
19
implemented 1. Paper
solutions are
planned 2. Pencils/
ball pen
3.3
Recommende 3. Referenc
d es
solutions are (books)
documented
and submit to 4. Manuals
appropriate
person for
confirmation
BASIC COMPETENCY :
EVENTS MANAGEMENT SERVICES NC III
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT,
CONTRIBUTE TO WORKPLACE INNOVATION,
PRESENT RELEVANT INFORMATION.
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT,
CONTRIBUTING TO WORKPLACE
INNOVATION,
PRESENTING RELEVANT INFORMATION.
MODULE DESCRIPTOR : This unit covers the skills, knowledge and
attitudes to identify one’s roles and responsibilities
as a member of a team. Moreover, this unit covers
the knowledge, skills and attitudes required to
make a pro-active and positive contribution to
workplace innovation. This unit also covers the
knowledge, skills and attitudes required to present
data/information appropriately.
NOMINAL DURATION : 5 hours
Upon completion of this module the students/ trainees will be able to:
LO1: Describe team role and scope

LO2: Identify one’s role and responsibility within team
LO3: Work as a team member
LO4: Identify opportunities to do things better
LO5: Discuss and develop ideas with others
LO6: Integrate ideas for change in the workplace
LO7: Gather data/Information
LO8: Assess gathered data/information
LO9: Record and present information

LO 1. DESCRIBE TEAM ROLE AND SCOPE
Assessment Contents Conditions Methodologi Assessme
20
Criteria es nt Method
1.1 The role 1.1 Group The students/  Lecture/  Role
and structure trainees must be Discussion Play
objective of provided with the
the 1.2 Group following:  Group Work  Case
team is developme Study
identified nt 1. SOP of  Individual
from workplace Work  Written
available 1.3 Test
sources of Sources of 2. Job  Role Play
information information procedures
1.2 Team 3. Client /

parameters, supplier
reporting instructions
relationships
and 4. Quality
responsibiliti standards
es are
identified 5. Organizatio
from nal or
team external
discussions personnel
and
appropriate
external
sources
LO2. Identify one’s role and responsibility within team

Assessment Contents Conditions Methodologie Assessmen
Criteria s t Method
2.1 Individual 2.1 Team The students I  Role Play  Role
roles roles and trainees must be Lecture/ Play
and objectives provided with the Discussion
responsibilitie following:  Written
s 2.2 Team  Role Play Test
within the structure 1. SOP of
team and workplace  Written Test
environment parameters
are 2. Job
identified 2.3 Team procedures
developmen
2.2 Roles and t 3. Organizatio
objectives of n or
the 2.4 Sources external
team is of personnel
identified information
from available
21
sources of
information
2.3 Team
parameters,
reporting
relationships
and
responsibilitie
s are
identified
based on
team
discussions
and
appropriate
external
sources
LO3. Work as a team member

Assessment Contents Conditions Methodologie Assessme
Criteria s nt Method
3.1 Effective 3.1 The students I  Group  Role
and Communicatio trainees must be work Play
appropriate n provided with the
forms of Process following:  Role Play  Written
communicatio Test
ns 3.2 Workplace 4. SOP of  Lecture/
are used and communicatio workplace  Discussion
interactions n
undertaken protocol 5. Job
with procedures
team members 3.3 Team
based on planning 6. Organizati
company and on or
practices. decision external
making personnel
3.2 Effective
and 3.4 Team
appropriate thinking
contributions
made to 3.5 Team
complement roles
team activities
and objectives,
22
based on 3.6 Process of
workplace team
context Development
3.3 Protocols 3.7 Workplace

in context
reporting are
observed
based
on standard
company
practices.
3.4 Contribute
to the
development
of
team work
plans
based on an
understanding
of
team’s role
and
objectives
LO 4. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

t Criteria Method
1.1 1.1Roles of 1. Manuals  Interactive  Psychologic
Opportunitie individuals Lecture al and
s for in suggesting 2. Handboo  Appreciative behavioral
improvemen and k safety Inquiry Interviews
t are making and  Demonstratio  Performance
identified improvements security n Evaluation
proactively . 3. Report  Group work  Life
in own (sample) Narrative
area of 1.2Positive Inquiry
work. impacts  Review of
and portfolios of
1.2 challenges in evidence and
Information innovation. Third-party
are workplace
gathered 1.3Types of reports of on
and changes the-job
reviewed and performance.
which responsibility.  Standardize
may be d
relevant 1.4Seven
23
to ideas and habits of  assessment
which might highly of
assist effective  character
in gaining people.  strengths
support and
for idea.  virtues
applied
LO 5. DISCUSS AND DEVELOP IDEAS WITH OTHERS

t Criteria Method
2.1 People 2.1Roles of The  Interactive  Psychologic
who individuals students/traine Lecture al and
could in suggesting es must be  Appreciative behavioral
provide and provided with Inquiry Interviews
input to making the following:  Demonstrati  Performanc
ideas for improvement on e
improvemen s.  Group work Evaluation
ts are 1. Paper  Life
identified. 2.2Positive Narrative
impacts 2. Pencils/ Inquiry
2.2 Ways of and ball pen  Review of
approaching challenges in portfolios of
people to innovation. 3. Reference evidence and
begin s (books) third-party
sharing 2.3Types of Manuals  workplace
ideas are changes reports of on
selected. and the-job
responsibility performance.
2.3 Meeting .  Standardize
is set d
with relevant 2.4Seven assessment of
people. habits of character
highly strengths and
2.4 Ideas for effective virtues applied
follow up people.
are review
and
selected
based on
feedback.
2.5 Critical
inquiry
method is
used to
discuss and
develop
ideas
with others.
24
LO 6. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE.
t Criteria Method
3.1 Critical 3.1Roles of The  Interactive  Psychologic
inquiry individuals students/traine Lecture al and
method is in suggesting es must be  Appreciative behavioral
used and provided with Inquiry Interviews
to integrate making the following:  Demonstrati  Performanc
different improvement on e
ideas for s.  Group work Evaluation
change of  Life
key 3.2Positive 1. Paper Narrative
people. impacts  Inquiry
and 2. Pencils/ball Review of
3.2 challenges in pen portfolios of
Summarizin innovation. evidence and
g, 3. References third-party
analyzing 3.3Types of (books) workplace
and changes Manuals reports of
generalizing and onthe-job
skills responsibility  performanc
are used to . e.
extract  Standardize
salient 3.4Seven d
points in the habits of assessment of
pool highly character
of ideas. effective strengths and
people. virtues applied
3.3
Reporting 3.5Basic
skills research
are likewise skills.
used
to
communicat
e
results.
3.4 Current
Issues
and
concerns
on the
systems,
processes
and
procedures,
as
25
well as the
need
for simple
innovative
practices
are
identified.
LO 7. GATHER DATA/ INFORMATION

Criteria s Method
1.1 Evidence, 1.1 The  Group  Oral
facts Organisational students/traine discussion evaluatio
and protocols es must be  Lecture n
information provided with  Demonstrati  Written
are collected 1.3 Confidentiali the following: on Test
ty  Role Play  Observati
1.2 on
Evaluation, 1.4 Accuracy 
terms 1. Paper Presentati
of reference 1.4 Business on
and mathematics 2. Pencils/
conditions and ball pen
are statistics
reviewed to 3. Reference
determine 1.5 Data s (books)
whether analysis 4. Manuals
data/ techniques/
information proced
falls within ures
project scope
1.6 Reporting
requirements to
a
range of
audiences
1.7 Legislation,
policy
and procedures
relating to the
conduct of
evaluations
1.8
Organisational
values, ethics
and
codes of
conduct
26
LO 8. ASSESS GATHERED DATA/ INFORMATION
Criteria Method
2.1 Validity of 2.1 Business The  Group  Oral
data/ mathematics students/traine discussion evaluation
information is and es must be  Lecture
assessed statistics provided with  Demonstrat  Written
2.2 Data the following: ion Test
2.2 Analysis analysis  Role Play  Observati
techniques are techniques/  Practical on
applied to procedures exercises  Presentati
assess 2.3 Reporting 1. Paper on
data/ requirements
information. to a 2.
range of
2.3 Trends and audiences Pencils/ball
anomalies are 2.4 pen
identified Legislation,
policy 3.
2.4 Data and
analysis procedures References
techniques (books)
and relating to the 4.
procedures are conduct of
documented evaluations Manuals
2.5
2.5 Organisationa
Recommendati l
on values, ethics
s are made on and
areas of codes of
possible conduct
improvement.
LO 9. RECORD AND PRESENT INFORMATION

Criteria Method
3.1 Studied 3.1 Data The  Group  Oral
data/ analysis students/traine discussion evaluation
information techniques/ es must be  Lecture  Written
are recorded. procedures provided with  Demonstrati Test
the following: on  Observatio
3.2 3.2  Role Play n
Recommendati Reporting  Practical  Presentati
on requirement exercises on
s are analyzed s to a 1. Paper
for range of
action to audiences 2.
27
ensure
they are 3.3 Pencils/ball
compatible with Legislation, pen
the project’s policy
scope and and 3.
terms procedures
of reference. relating to References
the (books)
3.3 Interim and conduct of 4. Manuals
final evaluations
reports are
analyzed and 3.4
outcomes are Organization
compared to al
the values,
criteria ethics and
established at codes of
the conduct
outset.
3.4 Findings
are
presented to
stakeholders.
BASIC COMPETENCIES : EVENTS MANAGEMENT SERVICES NC II
UNIT OF COMPETENCY :PRACTICE CAREER PROFESSIONALISM,

PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE.
MODULE TITLE :PRACTICING CAREER PROFESSIONALISM,
PRACTICING ENTREPRENEURIAL SKILLS IN THE
WORKPLACE.
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
In promoting career growth and advancement.
Additionally, this unit also covers the outcomes required to apply entrepreneurial
workplace best practices and implement cost-effective operations.
NOMINAL DURATION : 4 Hours
Upon completion of this module, the trainees/students should be able to:
LO1. Integrate personal objectives with organizational goals

28
LO2. Set and meet work priorities
LO 3. Maintain professional growth and development
LO4. Apply entrepreneurial workplace best practices
LO5. Communicate entrepreneurial workplace best practices
LO6. Implement cost-effective operations
LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL

GOALS
1. Pursue  Code of The  Case  Case
personal conduct and students/traine Study Study
growth code of es must be  Lecture/  Written
and work ethics provided with  Discussi Test
plan  Personal the following: on 
towards hygiene Intervi
improving  Interpersona Equipment ew
qualificatio l and simulated
ns set for intrapersona laboratory
profession l skills room
2. Maintain  Communicat electronic
intraperso ion skills learning
nal and  Fundamenta device
interperso l rights at computer
nal work television
relationshi  Company and video
ps in the procedures set
course of and
managing standards
self, Materials/

based on Supplies
performan case studies
ce prints and
evaluation media
.
3. Commitm
ent to the
organizati
on and its
goal is
demonstra
ted in the
performan
ce of
duties
LO 2. SET AND MEET WORK PRIORITIES
29
1. Completin 1. Work The  Case  Case
g values students/traine Study Study
demands and ethics es must be  Lecture/  Writte
are 2. Company provided with  Discussi n Test
prioritized policies the following: on 
to achieve 3. Company Intervi
personal, operating ew
team and procedure
organizati s and Tools
onal goals standards assessment
and 4. Gender tools for
objectives and case studies
2. Resources Developm
are utilized ent
efficiently 5. Personal Equipment
and Hygiene simulated
effectively laboratory
to manage room
with electronic
priorities learning
and device
commitme computer
nts television
3. Practice and video
long set
economic
use and Materials/
maintenan Supplies
ce case studies
equipment
prints and
and
media
facilities
Workplace/
are
location
followed
assessment
as per
establishe
d
procedure
s.
LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

1. Trainings 1. Certificati The  Case  Case
and ons and students/traine Study Study
career licenses es must be  Lecture/  Writte
opportuniti appreciati provided with n Test
30
es are on the following:  Discussi 
identified 2. Participat on Intervi
and e in Materials  Film ew
availed of training / viewing 
based on programs Supplies  Lecture
job 3. Awards/ Certificat  Group
requireme rewards es and Discussi
nts licenses on
2. Recognitio pen and  Researc
ns are paper h
sought/  Simulate
received d training
and worksho
demonstra ps
ted as

proof of
career
advancem
ent
3. Obtain
and renew
licenses
and/ or
certificatio
ns
relevant to
job and
career
LO 4. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Assessmen Contents Conditions Methodologi Assessme
t Criteria es nt Method
1.1 Good 1.1 Workplace best The  Case  Case
practices practices, students/traine Study Study
relating to policies and es must be  Lecture/  Written
workplace criteria provided with  Discussio Test
operations the following: n 
are 1.2 Resource Intervie
observed Utilization w
and
selected 1.3Ways in 1. Paper
following fostering
workplace entrepreneurial 2.
policy. attitudes:
 Patience Pencils/ball
1.2 Quality  Honesty pen
procedures  Quality
and 3.
31
practices consciousness
are  Safety References
complied consciousness (books)
with  4. Manuals
according to Resourcefulne
workplace ss
requirement
s.
1.3 Cost-
conscious
habits in
resource
utilization
are
applied
based
on industry
standards.
LO 5. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

2.1 2.1 Workplace The  Lecture/  Written
Observed best students/traine  Discussion Test
good practices, es must be 
practices policies and provided with Intervie
relating to criteria the following: w
workplace
operations 2.2 Resource
are Utilization
communicate 1. Paper
d 2.3 Ways in
to fostering 2.
appropriate entrepreneurial
person. attitudes: Pencils/ball
pen
2.2  Patience
Observed  Honesty 3.
quality  Quality
procedures  consciousnes References
and s (books)
practices are  Safety 4. Manuals
communicate consciousnes
d s
to  
appropriate Resourcefulne
person ss
32
2.3 Cost-
conscious
habits in
resource
utilization are
communicate
d
based on
industry
standards.
LO 6. IMPLEMENT COST EFFECTIVE OPERATIONS

Assessment Contents Conditions Methodologie Assessmen
Criteria s t Method
3.1 3.1 The  Case Study  Case
Preservation Optimization students/trainee Study
and of s must be  Lecture/
optimization workplace provided with  Discussion  Written
of workplace resources the following: Test
resources is
implemented 3.2 5S  Interview
in procedures
accordance and concepts 1. Paper
with
enterprise 3.3 Criteria for 2.
policy Cost
effectiveness Pencils/ball pen
3.2 Judicious
use of 3.4 Workplace 3.
workplace Productivity
tools, References
equipment 3.5 Impact of (books)
and entrepreneuria 4. Manuals
materials are l mindset to
observed workplace
according to productivity
manual and
work 3.6 Ways in
requirements fostering
. entrepreneuria
l attitudes:
3.3
Constructive  Quality
contributions consciousness
to  Safety
office consciousness
operations
are
made
33
according
to enterprise
requirements
.
3.4 Ability to
work within
one’s
allotted time
and finances
is
sustained.
BASIC COMPETENCIES : EVENT MANAGEMENT SERVICES NC III
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND

HEALTH POLICIES AND PROCEDURES,
EXERCISE EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE.
MODULE TITLE : PRACTICING OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES,
EXERCISING EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE.
MODULE DESCRIPTOR : This unit covers the knowledge, skills and

attitudes required to identify OSH compliance
requirements, prepare OSH requirements for
compliance, perform tasks in accordance with
relevant OSH policies and procedures
Moreover, this unit covers knowledge, skills and attitude to identify the efficiency and
effectiveness of resource utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey inefficient and ineffective
environmental practices
NOMINAL DURATION : 5 hours
Upon completion of this module, the trainees/students should be able to:
LO1. Identify OSH compliance Requirements.

LO2. Prepare OSH requirements for compliance.
LO 3. Perform tasks in accordance with relevant OSH policies and procedures.
LO4. Identify the efficiency and effectiveness of resource utilization.
LO5. Determine causes of inefficiency and/or ineffectiveness of resource utilization.
34
LO6. Convey inefficient and ineffective environmental practices.
LO 1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

Criteria s Method
1.1 Relevant 1.1. OSH The  Lecture  Written Exam
OSH preventive students/trainee  Group  Demonstratio
requirements, and control s must be Discussion n
regulations, requireme provided with  Observation
policies and nt the following:  Interviews /
procedures Questioning
are 1.2.
identified in Hierarchy
accordance of 1. Paper
with Controls
workplace 2.
policies 1.3.
and Hazard Pencils/ball pen
procedures Prevention
and 3.
1.2 OSH Control
activity References
nonconformitie 1.4. (books)
s are General 4. Manuals
conveyed to OSH
appropriate Principles
personnel
1.5. Work
1.3 OSH standards
preventive and
and control procedures
requirements
are 1.6. Safe
identified in handling
accordance procedures
with of
OSH work tools,
policies equipment
and and
procedures materials
1.7.
Standard
emergency
plan
and
procedures
in the
workplace
35
LO 2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE
Assessmen Contents Conditions Methodologie Assessment
t Criteria s Method
2.1 OSH 2.1. The  Lecture  Written Exam
work activity Resources students/trainee  Group  Demonstratio
material, necessary s must be Discussion n
tools and to provided with  Observation
equipment execute the following:  Interviews /
requirement hierarchy  Questioning
s are of controls
identified in
accordance 2.2. 1. Paper
with General
workplace OSH 2.
policies principles
and 2.3. Work Pencils/ball pen
procedures standards
and 3.
2.2. procedure
Required s References
OSH (books)
materials, 2.4. Safe 4. Manuals
tools handling
and procedure
equipment s of
are tools,
acquired in equipment
accordance and
with materials
workplace
policies 2.5.
and Different
procedures OSH
control
2.3. measures
Required
OSH
materials,
tools
and
equipment
are
arranged/
placed in
accordance
with
OSH work
standards
36
LO 3. Perform tasks in accordance with relevant OSH policies and
procedures
t Criteria s Method
3.1 Relevant 3.1. OSH The  Lecture  Written Exam
OSH work students/trainee  Group  Demonstratio
work Standards s must be Discussion n
procedures provided with  Observation
are identified 3.2. the following:  Interviews /
in Industry  Questioning
accordance related
with work
workplace activities 1. Paper
policies 3.3.
and General 2.
procedures OSH
Principles Pencils/ball pen
3.2 Work
Activities are 3.4. OSH 3.
executed in Violations
accordance Non- References
with complianc (books)
OSH work e 4. Manuals
standards work
activities
3.3 Non-
compliance
work
activities are
reported to
appropriate
personnel
LO 4. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE
UTILIZATION
t Criteria s Method
1.1 Required 1.1. The  Lecture  Written
resource Importance students/traine  Group Exam
utilization in of es must be Discussio  Demonstrati
the Environment provided with n on
workplace is al the following:  Simulatio  Observation
measured Literacy n  Interviews /
using Demonstration  Questioning
appropriate 1.2.
techniques Environment 1. Paper
al
37
1.2 Data are Work 2.
recorded in Procedures
accordance Pencils/ball pen
with 1.3. Waste
workplace Minimization 3.
protocol
1.4. Efficient References
1.3 Energy (books)
Recorded Consumption 4. Manuals
data s
are
compared to
determine
the
efficiency
and
effectivenes
s of
resource
utilization
according to
established
environment
al
work
procedures
LO 5. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS

OF RESOURCE UTILIZATION

Criteria Method
2.1 Potential 2.1 Potential The  Lecture  Written
causes of causes of students/traine  Group Exam
inefficiency inefficiency es must be Discussion  Demonstrati
and/or and/or provided with  Demonstrati on
ineffectivene ineffectivene the following: on  Observation
ss ss  Interviews /
are listed are listed  Questioning
2.2 Causes 2.2 Causes 1. Paper
of of
inefficiency inefficiency 2.
and/or and/or
ineffectivene ineffectivene Pencils/ball
ss ss pen
are identified are identified
through through 3.
deductive deductive
38
reasoning reasoning References
(books)
2.3 Identified 2.3 Identified 4. Manuals
causes of causes of
inefficiency inefficiency
and/or and/or
ineffectivene ineffectivene
ss ss
are validated are validated
thru thru
established established
environment environment
al al
procedures procedures
LO 6. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL

PRACTICES
nt Criteria Method
3.1 3.1 The  Lecture  Written
Efficiency Appropriate students/traine  Group Exam
and Personnel to es must be Discussion  Demonstrati
effectivene address the provided with  Role Play on
ss of environment the following:  Demonstrati  Observation
resource al on  Interviews /
utilization hazards  Questioning
are
reported to 3.2 1. Paper
appropriate Environment
personnel al 2.
corrective
3.2 actions Pencils/ball
Concerns pen
related
resource 3.
utilization
are References
discussed (books)
with 4. Manuals
appropriate
personnel
3.3
Feedback
on
information/
concerns
raised
are clarified
39
with
appropriate
personnel
Common Competencies
Unit of Competency : Roster staff
Modules Title: Rostering staff
Module Descriptor: This unit covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role may be carried out by
operational supervisors and managers.
Nominal Duration: 6 hours
Summary of Learning Outcomes:
LO1. Develop and implement staff rosters

LO2. Maintain staff records
Details of Learning Outcomes:
LO1. Develop and implement staff rosters

Criteria Methods
1.1 Staff rosters  The role  Project or  Discussion  Observation
are developed in of staff work  Case study  Interview
rosters activities  Written test
accordance with
and their which
company allow the
importanc
agreements and e in candidate
wage budgets. controllin to prepare
1.2 Operational g staff rosters for
efficiency and costs a
customer service  Factors workplace
to be and to
levels are
considere evaluate
maximized while their cost
wage costs are d when
developin efficiency
minimized in roster and
g rosters
development. operationa
 Formats l
1.3 Duties are for the
combined where effectiven
presentati ess
appropriate to on of staff against
ensure effective use rosters nominated
of staff. and standards
1.4 The available details to Preparatio
be n of more
skills base is utilized
include than one
appropriately to
 Knowledg roster to
roster the most
e on area meet the
effective mix of staff
40
and to meet different of staffing
operation requireme
operational
for which nts of
requirements. more than
roster is
1.5 Rosters are being one
presented in develope operationa
required formats to d. l situation
ensure clarity of
information in
accordance with
company standards.
1.6 Rosters are
communicated to
appropriate
colleagues within
designated
timelines.
LO2. Maintain staff records

Criteria Methods
2.1 Time sheets  The role  Project or  Demonstrate  Evaluation
of staff work d knowledge of the
and other and
rosters activities staffing
documentation are understandin
and their which costs and
completed allow the g of the service
importan
accurately and ce in candidate factors and levels at an
within designated to prepare issues which event for
controlli impact upon
timelines. ng staff rosters for which the
staff
2.2 Staff records costs a rostering candidate
are updated  Factors workplace  Demonstrate has
to be and to d familiarity prepared
accurately and
consider evaluate with typical rosters
maintained or stored
ed when their cost staff roster  Oral or
in accordance with efficiency written
developi formats and
establishment and the key questions to
ng
procedures. operationa information assess
rosters
l to be knowledge
 Formats effectiven included of specific
for the ess  Demonstrate factors
presenta against d the ability which affect
tion of nominated to prepare the design
staff standards staff rosters of rosters
rosters which meet
 Preparatio  Review of
and wage
n of more portfolios of
details budgets and
than one evidence
to be which
roster to provide a and third
include
meet the level of party
 Knowled staffing workplace
staffing
ge on requireme reports of
sufficient to
area of nts of on-the-job
ensure the
operatio more than delivery of performanc
n for one high quality e by the
41
which operationa customer candidate
roster is l situation service.
being
develop
ed.
Unit of Competency : CONTROL AND ORDER STOCK

Modules Title: CONTROLLING AND ORDER STOCK
motivations required to control and order stock in a range of hospitality
establishments. This role is generally carried out by supervisors and team
leaders.
LO1. Maintain stock levels and records
LO2. Process stock orders
LO3. Minimize stock losses
LO4. Follow-up orders
LO5. Organize and administer stocks
LO1. Maintain stock levels and records

Criteria Methods
1.1 Workplace 2.1.1 Stock The  Discussion  Written test
hygiene levels following  Lecture Review of
procedure are resources Simulation documents
monitore MUST be
s are
provided:
implemente d and
Project or
d in line maintain work
with ed activities
enterprise accordin that allow
and legal g to the
requiremen compan candidate
ts y to
1.2 Handling requirem demonstra
ents. te stock
and
2.1.2 Stock control
storage of and
items are security
monitoring
undertaken is
over a
in line with monitore period of
enterprise d and time
and legal systems Use of
requiremen are real stock
ts adjusted items
42
as Use of
required. industry-
2.1.3 Stock current
reorder stock
control
cycles
technolog
are y or
monitore document
d and ation
adjusted Involveme
as nt of
required. internal/ex
2.1.4 Colleagu ternal
es are suppliers
informed
of their
individua
l
responsi
bilities in
regard
to the
reorderi
ng of
stock.
2.1.5 Records
of stock
storage
and
moveme
nt are
maintain
ed in
accorda
nce with
compan
y
procedur
es.
2.1.6 Stock
perform
ance is
monitore
d and
fast/slow
-selling
items
are
identifie
d and
reported
43
in
accorda
nce with
compan
y
procedur
es.
LO2. Process stock orders

Criteria Methods
2.1 Potential 2.1.1 Orders The  Discussion  Written test
hygiene for stock following  Lecture  Review of
risks are are resources Simulation documents
process MUST be
identified in
provided:
line with ed
 Project
enterprise accurate
or work
procedures ly and in
activities
2.2 Action to accorda
that
minimize nce with
allow the
and compan
candidat
remove y e to
risks are procedur demonst
taken es. rate
within 2.1.2 Stock stock
scope of levels control
individual are and
responsibili maintain monitori
ty of ed and ng over a
enterprise/l recorded period of
egal ensuring time
requiremen informati  Use of
ts on is real stock
complet items
2.3 Hygiene
e,  Use of
risks
correct industry-
beyond the
and current
control of
current. stock
individual
2.1.3 Incomin control
staff
g stock technolo
members
is gy or
are
checked documen
reported to
against tation
the
purchas  Involvem
appropriate
e and ent of
person for
supply internal/
follow up external
agreeme
nts and suppliers
all
necessa
44
ry
details
are
recorded
.
LO3. Minimize stock losses

Criteria Methods
3.1 Potential 3.1.1 Stock The following  Discussion  Written
hygiene losses are resources  Lecture test
risks are identified and MUST be Simulation  Review of
provided: document
identified recorded
Project or s
in line with according to work
enterprise company activities that
procedure procedures. allow the
s Losses are candidate to
3.2 Action to reported in demonstrate
minimize accordance stock control
and with company and
remove procedures. monitoring
over a period
risks are 3.1.2 Avoidable of time
taken losses are Use of real
within identified and stock items
scope of reasons behind Use of
individual these losses industry-
responsibil are current stock
ity of established. control
enterprise/ technology
3.1.3 Solutions
legal or
to loss
requireme documentati
situations are on
nts recommended Involvement
3.3 Hygiene and related of
risks procedures are internal/exter
beyond implemented to nal suppliers
the control prevent future
of avoidable
individual losses.
staff
members
are
reported to
the
appropriat
e person
for follow
up
45
LO4. Follow-up orders

Criteria Methods
4.1 Potential 4.1.1 The The  Discussion  Written
hygiene delivery following  Lecture test
risks are process resources Simulation  Review of
MUST be document
identified in is
provided: s
line with monitore Project or
enterprise d to work
procedures ensure activities
4.2 Action to agreed that allow
minimize deadlines the
and remove are met. candidate to
risks are 4.1.2 Continuit demonstrate
taken within y of stock
control and
scope of supply is
monitoring
individual ensured over a
responsibility by period of
of liaising time
enterprise/le with Use of real
gal colleague stock items
requirements s and Use of
4.3 Hygiene suppliers. industry-
risks beyond 4.1.3 Routine current
stock
the control of supply
control
individual problems technology
staff are or
members followed documentati
are reported up or on
to the referred Involvement
appropriate to the of
person for appropria internal/exte
follow up te person rnal
in suppliers
accordan
ce with
company
policy.
4.1.4 Stock is
distribute
d to
agreed
locations.
LO5. Organize and administer stocks

Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
5.1 Potential 5.1.1 Stocks The  Discussion  Written test
46
hygiene are following  Lecture  Review of
risks are organiz resources 1.1 Simulati documents
identified in ed at MUST be on
appropri provided:
line with
Project or
enterprise ate
work
procedures intervals activities
5.2 Action to accordi that allow
minimize ng to the
and remove compan candidate to
risks are y policy demonstrate
taken within and stock
scope of procedu control and
res. monitoring
individual
5.1.2 Stocktaki over a
responsibility period of
of ng
time
enterprise/leg respons
Use of real
al ibilities stock items
requirements are Use of
allocate industry-
5.3 Hygiene risks
d to current
beyond the
staff. stock
control of
5.1.3 Accurate control
individual
stock technology
staff or
reports
members are documentati
are
reported to on
produce
the Involvement
d within
appropriate of
designa
person for internal/exte
ted rnal
follow up
timeline suppliers
s.
Unit of Competency : TRAIN SMALL GROUPS

Modules Title: TRAINING SMALL GROUPS
Module Descriptor: This unit covers the requirements for planning, delivering and
reviewing training provided for the purposes of developing
competency on a one-to-one or small group basis.
LO1. Prepare for trainings
LO2. Deliver training
LO3. Provide opportunities for practices
LO4. Review training
LO1. Prepare for trainings

47
Criteria Methods
1.1 Specific  Demons The following  Lecture/  Written
training needs trated resources  Discussion Test
are identified and the MUST be  Oral
confirmed  Demonstratio
ability to provided: Questioni
through 4.1.
n
identify ng
consultation with specific  Hands-on
appropriate Video Viewing  Review of
training Project or
personnel. work activities document
needs
1.2.Training that allow the s
objectives are and
required candidate to  Direct
matched to observation
identify to compete demonstrate
identify ncy planning,
competency outcome conducting
development s. and review of
needs.  Demons training on a
1.3Training trated one-to-one or
approaches are the small group
planned and ability to basis.
documented. outline 4.2.
the
training Access to
approac records,
h and logbooks,
steps to reports and
be other sources
followed of information
. about the
 Demons operation
trated and/or the
the personnel.
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
 Demons
trated
the
ability to
organize
and
conduct
the
training.
LO2. Deliver training
48
Criteria Methods
2.1 Training is  Demons The following  Lecture/  Written
conducted in trated resources  Discussion Test
a safe and the MUST be  Oral
 Demonstratio
accessible ability to provided: Questioni
4.1.
n
environment. identify ng
specific  Hands-on
2.2 Training Video Viewing  Review of
training Project or
delivery needs work activities document
methods and that allow the s
required candidate to Direct
appropriate
compete demonstrate observation
to the
participant(s) ncy planning,
outcome conducting
needs,
s. and review of
trainer training on a
 Demons
availability, one-to-one or
trated
location and the small group
resources ability to basis.
are selected. outline 4.2. Access
2.3 Strategies the to records,
and training logbooks,
approac reports and
techniques
h and other
which steps to
facilitate the sources of
be informatio
learning followed n about the
process are . operation
employed.  Demons and/or the
2.4 Training trated
personnel.
objectives, the
ability to
sequence of
identify
activities and training
assessment participa
processes nt(s)
are and
discussed delivery
with training method(
participant(s) s) to be
. used
 Demons
2.5 Systematic trated
approach to the
training is ability to
undertaken organize
to meet and
specific conduct
needs of the
training training.
participant(s)
49
.
LO3. Provide opportunities for practices

Criteria Methods
3.1 Practice  Demons The following  Lecture/  Written
opportunities are trated resources  Discussion Test
provided to the MUST be  Oral
ensure that the  Demonstratio
participants 4.1.
n
identify ng
achieve the specific  Hands-on
components of Video Viewing  Review of
training Project or
competency. work activities document
needs
3.2 Variety of that allow the s
methods for and
encouraging observation
learning is compete demonstrate
implemented to ncy planning,
meet the outcome conducting
individual needs s. and review of
of participants.  Demons training on a
trated one-to-one or
the small group
ability to basis.
outline 4.2. Access
the to records,
training logbooks,
approac reports and
h and other
steps to sources of
be informatio
followed n about the
. operation
 Demons and/or the
trated
personnel.
the
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
 Demons
trated
the
ability to
organize
and
conduct
the
50
training.
LO4. Review training

Criteria Methods
4.1 Participants  Demons The following  Lecture/  Written
are trated resources  Discussion Test
encouraged the MUST be  Oral
to self  Demonstratio
evaluate 4.1.
n
identify ng
performance specific  Hands-on
and areas for Video Viewing  Review of
training Project or
improvement work activities document
needs
are that allow the s
identified. and
4.2 Participants’ observation
readiness for compete demonstrate
assessment ncy planning,
is monitored outcome conducting
and s. and review of
assistance is  Demons training on a
provided with trated one-to-one or
the collection the small group
of evidence ability to basis.
for outline 4.2. Access
satisfactory the to records,
performance. training logbooks,
4.3 Training is approac reports and
evaluated h and
against other
steps to sources of
objectives in be informatio
the context
of self- followed n about the
assessment, . operation
participant  Demons and/or the
feedback, trated
personnel.
supervisor the
comments ability to
and identify
measuremen training
ts. participa
4.4 Training nt(s)
details are and
recorded delivery
according to method(
enterprise s) to be
and used
legislative  Demons
requirements
. trated
4.5 Results of the
evaluation ability to
are utilized organize
to guide and
further conduct
training. the
training.
51
Unit of Competency : Establish and conduct business relationships
Modules Title: Establishing and conducting business relationships
Module Descriptor: This unit of competency deals with the knowledge, skills and
attitudes in following health, safety and security practices. It includes dealing with
emergency situations and maintaining safe personal presentation standards.
LO1 Establish and conduct business relationships
LO2 Conduct negotiations
LO3 Make formal business agreements
LO4 Foster and maintain business relationships
LO1. Follow workplace procedures for health, safety and security practices
Criteria Methods
1.1 Correct  Demons The following  Lecture/  Written Test
health, trate the resources  Discussion  Oral
ability to MUST be
safety and  Demonstratio Questioning
conduct provided:
security n  Review of
successf  Project or
procedure ully  Hands-on documents
work
s are busines Video Viewing  Direct
activities
followed in s conducted observation
line with negotiati over a Case studies
legislation, ons period of
regulations  Demons time so
and trate the that all
enterprise ability to aspects of
procedures build
the unit
and
1.2 Breaches can be
maintain
of health, relations assessed.
safety and hips o  Relationshi
security achieve p-building
procedures successf and
are ul negotiation
identified busines activities
and s with a
reported in outcome range of
line with s individuals
enterprise  Demons with whom
procedure trate the the
knowled candidate
1.3 Suspicious ge and
behavior or has an
understa actual or
unusual nding of
occurrence potential
52
are the business
reported in current relationshi
line with environ p.
ment
enterprise
and
procedure major
industry
issues in
which
tourism
and/or
hospitali
ty
busines
ses
operate
 Comply
with
industry
practice
s and
procedu
res
 Used
interacti
ve
commun
ication
with
others
 Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
 Identify
faults &
problem
s and
the
necessa
ry
correctiv
e action
 Promote
public
relation
among
others
53
 Comply
with
quality
standard
s
 Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
 Comply
with
proper
dress
code
LO2. Perform child protection duties relevant to the tourism industry

Criteria Methods
2.1 Issue of  Demons The following  Lecture/  Written Test
sexual trate the resources  Discussion  Oral
ability to MUST be
exploitation  Demonstratio Questioning
conduct provided:
of children n  Review of
is identified ully  Hands-on documents
work
2.2 National, busines activities Video Viewing  Direct
regional and s conducted observation
international negotiati over a Case studies
actions are ons period of
described to  Demons time so
prevent the trate the that all
sexual ability to aspects of
exploitation build
the unit
and
of children can be
2.3 Actions that maintain
relations assessed.
can be taken in Relationshi
the workplace hips o
achieve p-building
are described to
protect children successf and
from sexual ul negotiation
exploitation busines activities
s with a
outcome range of
s individuals
 Demons with whom
trate the the
knowled candidate
ge and has an
54
understa actual or
nding of potential
the business
current relationshi
environ p.
ment
and
major
industry
issues in
which
tourism
and/or
hospitali
ty
busines
ses
operate
 Comply
with
industry
practice
s and
procedu
res
 Used
interacti
ve
commun
ication
with
others
 Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
 Identify
faults &
problem
s and
the
necessa
ry
correctiv
e action
 Promote
public
relation
55
among
others
 Comply
with
quality
standard
s
 Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
 Comply
with
proper
dress
code
LO3. Observe and monitor people

Criteria Methods
3.1 Areas and  Demon The following  Lecture/  Written Test
people who strate resources  Discussion  Oral
the MUST be
require  Demonstratio Questioning
ability provided:
observation n  Review of
to  Project or
and conduct  Hands-on documents
work
monitoring is success Video Viewing  Direct
activities
prepared fully conducted observation
3.2 Observation busines over a Case studies
and s period of
monitoring negotiat time so
activities are ions that all
implemented  Demon
aspects of
strate
3.3 the unit
the
Apprehensio can be
ability
n of to build assessed.
offenders are and Relationshi
determined maintai p-building
3.4 Offenders n and
are arrested relation negotiation
according to ships o activities
enterprise achieve with a
success range of
procedures
ful individuals
3.5 Administrative
responsibilities busines with whom
are fulfilled s the
56
outcom candidate
es has an
 Demon actual or
strate potential
the business
knowle relationshi
dge and p.
underst
anding
of the
current
environ
ment
and
major
industry
issues
in which
tourism
and/or
hospital
ity
busines
ses
operate
 Comply
with
industry
practice
s and
procedu
res
 Used
interacti
ve
commu
nication
with
others
 Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
 Identify
faults &
problem
s and
the
57
necess
ary
correcti
ve
action
 Promot
e public
relation
among
others
 Comply
with
quality
standar
ds
 Respon
d to
emerge
ncy
situatio
ns in
line with
enterpri
se
guidelin
es
 Comply
with
proper
dress
code
LO4. Deal with emergency situations

Criteria Methods
4.1 Emergenc  Demons The following  Lecture/  Written Test
y and trate the resources  Discussion  Oral
ability to MUST be
potential  Demonstratio Questioning
conduct provided:
emergency n  Review of
situations ully  Hands-on documents
work
are busines Video Viewing  Direct
activities
recognized s conducted observation
and negotiati over a Case studies
appropriate ons period of
action are  Demons time so
taken trate the that all
within ability to aspects of
individual’s build
the unit
scope of and
can be
responsibili maintain
relations assessed.
ty Relationshi
hips o
4.2 Emergency achieve p-building
58
procedures successf and
are ul negotiation
followed in busines activities
s with a
line with
outcome range of
enterprise s
procedures individuals
 Demons with whom
4.3 Assistance trate the the
is sought knowled
candidate
from ge and
has an
colleagues understa
nding of actual or
to resolve potential
or respond the
current business
to relationshi
environ
emergency p.
ment
situations and
4.4 Details of major
emergency industry
situations issues in
are which
reported in tourism
line with and/or
enterprise hospitali
ty
procedures
busines
ses
operate
 Comply
with
industry
practice
s and
procedu
res
 Used
interacti
ve
commun
ication
with
others
 Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
 Identify
faults &
59
problem
s and
the
necessa
ry
correctiv
e action
 Promote
public
relation
among
others
 Comply
with
quality
standard
s
 Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
 Comply
with
proper
dress
code
CORE COMPETENCIES
EVENT PLANNING SERVICES
Unit of Competency : PLAN AND DEVELOP EVENT PROPOSAL OR BID

Modules Title: PLANING AND DEVELOPING EVENT PROPOSAL OR BID
motivations required to plan and develop proposals and bids for the staging of meetings
and events. Depending on the context, this role could be performed by a wide range of
individuals including event managers, local or regional tourism managers, venue
managers and marketing managers.
60
LO1. Interpret event brief
LO2. Develop proposal and bid details
LO3. Develop bid materials
LO4. Submit or present the bid or proposal on time
LO1. Interpret event brief

Criteria Methods
1.1 Contents of 1.1Demonstrate The  Lecture  Oral or
the event brief ability to following  Discussion written
are accurately undertake the resources  Demonstrat test
interpreted and proposal/biddin MUST be ion  Direct
provided: Practical
the company’s g process for a observati
 Bid Exercises
capacity to meet specific on
documen
stated meeting/event,  Evaluatio
ts, event
requirements is including n of work
brief
assessed. effective done by
and/or
1.2 Action assessment of learner
case
required for the the event brief, studies
development of coordination of relevant
the proposal or all details and to events
bid is identified resources to planning
and planned. meet the bid and
1.3 Liaison requirements bidding
with customer is and  Office
undertaken to professional equipme
clarify presentation of nt and
requirements bid materials materials
when and documents. ,
appropriate. 1.2 including
Demonstrate equipme
knowledge of nt for
typical oral and
bid/proposal visual
requirements presenta
and formats. tions
 Liaison
with the
customer
and
potential
suppliers
LO2. Develop proposal and bid details

Criteria Methods
2.1 Details for 1.1Demon The following  Lecture  Oral or
inclusion in the strate resources  Discussion written
MUST be
61
proposal/bid are ability to provided:  Demonstrati test
developed after undertake  Bid on  Direct
consultation with the documents Practical observatio
suppliers and proposal/bi , event Exercises n
other relevant dding brief  Evaluation
agencies. process for and/or of work
2.2 Options to a specific case done by
meet and, where meeting/ev studies learner
possible, exceed ent, relevant to
the expectations including events
of the customer effective planning
are developed, assessmen and
including t of the bidding
integration of event brief,  Office
equipment
current and coordinatio
and
emerging n of all
materials,
technology. details and
including
2.3 Possible resources
equipment
competitors are to meet the
for oral
evaluated and bid
and visual
strategies to requiremen presentatio
address ts and ns
competitive profession Liaison
issues are al with the
developed. presentatio customer
n of bid and
materials potential
and suppliers
documents
.
1.2
Demonst
rate
knowled
ge of
typical
bid/prop
osal
requirem
ents and
formats.
LO3. Develop bid materials

Criteria Methods
3.1 Bid 1.1Demon The following  Lecture  Oral or
materials strate resources  Discussion written
are ability to MUST be  Demonstrati test
prepared undertake provided: on  Direct
62
within the the  Bid Practical observatio
designated proposal/bi documents Exercises n
time lines in dding , event  Evaluation
accordance process for brief of work
with the a specific and/or done by
requirement meeting/ev case learner
s of the ent, studies
brief. including relevant to
3.2 Materials effective events
are assessmen planning
presented in t of the and
a format event brief, bidding
that coordinatio  Office
maximizes n of all equipment
the use of details and and
presentation resources materials,
and to meet the including
equipment
promotional bid
for oral
techniques. requiremen
and visual
ts and
presentatio
profession
ns
al
Liaison
presentatio with the
n of bid customer
materials and
and potential
documents suppliers
.
 1.2
Demonst
rate
knowled
ge of
typical
bid/prop
osal
requirem
ents and
formats.
LO4. Submit or present the bid or proposal on time

Criteria Methods
4.1 The 1.1Demon The following  Lecture  Oral or
proposal/bid is strate resources  Discussion written
delivered within ability to MUST be  Demonstrati test
the prescribed provided:
time line. undertake on  Direct
the  Bid Practical observatio
4.2 Proposal/bid documents
presentation is proposal/bi Exercises n
conducted with , event
dding  Evaluation
maximum brief
63
visual/retention process for and/or of work
impact. a specific case done by
meeting/ev studies learner
ent, relevant to
including events
effective planning
assessmen and
t of the bidding
event brief,  Office
coordinatio equipment
n of all and
details and materials,
resources including
to meet the equipment
bid for oral
requiremen and visual
presentatio
ts and
ns
profession
Liaison
al
with the
presentatio
customer
n of bid
and
materials potential
and suppliers
documents
.
 1.2
Demonst
rate
knowled
ge of
typical
bid/prop
osal
requirem
ents and
formats.
Unit of Competency : Develop an event concept

Modules Title: Developing an event concept
motivations required to develop the overall concept, theme and format for a major event
comprising multiple components. An event manager would generally undertake this
process at the commencement of the event management cycle in consultation with the
stakeholders, including PR/advertising people. Sometimes the concept development
phase is undertaken as part of the bidding process.
64
LO1. Identify overall event objectives and scope
LO2. Establish event concept theme and format
LO1. Identify overall event objectives and scope

Criteria Methods
1.1. Key 1.1 Demonstrat The  Lecture  Oral or
ed ability to following  Discussion written test
objectives resources
and develop a  Demonstrati  Direct
concept and MUST be on observation
components provided:
of the event format that  Practical  Practical
are identified, reflects 4.1Standar Exercises test
clarified and event d  Evaluation
agreed in objectives. office of work
consultation 1.2 Demonstrat electr done by
with the ed ability to onic learner
stakeholder. develop equip
concept that ment
1.2. Key information
is analyzed is 4.2 Event
and operationall brief
stakeholders y practical and
are consulted and which requir
to determine results in ement
the scope of the s
the event. achievemen 4.3
t of Acces
Internal and objectives. s to
external factors and
which may impact 1.3 Demonstrat
ed intera
on the event are ction
analyzed. knowledge
of typical with
formats for event
different indust
styles of ry
events. suppli
ers
1.4 Demonstrat
ed 4.4
knowledge Involveme
of the nt of and
creative interaction
options to with an
be event
considered principal or
when organizing
developing group
65
an event
concept.
LO2. Establish event concept theme and format
Assessment Criteria Contents Conditions Methodologies Assessment

Methods
1.5 Demon The following  Lecture  Oral or
2.1. Overall event
strated resources  Discussion written
concept, theme MUST be  Demonstrat
and format are ability test
to provided: ion  Direct
developed which
develo 4.1Standar Practical
reflect key
pa d office Exercises observat
objectives and
meet the needs concep electro ion
of the potential t and nic  Practical
audience. format equipm test
that ent Evaluatio
2.2. Creative elements reflects n of work
are incorporated 4.2 Event done by
event
into the event brief learner
objecti
concept and and
ves.
theme. require
1.6 Demon ments
2.3. Operational strated 4.3 Access
practicality and ability to and
cohesiveness of to interact
the concept, develo ion
theme and p with
format are concep event
verified through t that is industr
consultation and operati y
analysis. onally supplie
2.4. Summary of key practic rs
logistical al and
4.4
requirements is which
Involvement
developed based results
of and
on the overall in the
interaction
concept, theme achiev
with an
and format. ement
event
of
2.5. Accurate and principal or
objecti
complete organizing
ves.
information on group
the concept, 1.7 Demon
theme, and strated
format are knowle
provided to all dge of
relevant typical
stakeholders to format
66
facilitate timely s for
and effective differe
planning and nt
implementation. styles
of
Approval from events.
relevant stakeholders
is obtained prior to  Demonst
rated
implementation.
knowled
ge of the
creative
options
to be
consider
ed when
developi
ng an
event
concept.
Unit of Competency : DEVELOP EVENT PROGRAM

Modules Title: DEVELOPING EVENT PROGRAM
motivations required to design an event program. Event managers, either internal or
external to the sponsoring organization, would generally undertake this role.
LO1. Identify conference objectives
LO2. Design event program
LO3. Finalize program details

LO1. Identify conference objectives

Criteria Methods
1.1 Overall 1.1 The following  Lecture  Oral or
context and Demonstrated resources  Discussion written
scope of the ability to design MUST be  Demonstrat test
a practical event provided: ion  Direct
conference are
4.1 Office
identified. program to meet  Practical observation
equipment
overall Exercises  Practical
and
objectives and materials, test
1.2 Specific
the needs of the  Evaluation
67
conference target audience including of work
objectives are within budget equipment done by
developed and guidelines. for oral and learner
1.2 visual
agreed on in
presentation
consultation Demonstrated
s
with relevant detailed 4.2 Project
colleagues knowledge of or work
and/or the range of activities that
customers. options allow the
available to candidate to
conference develop a
organizers in program for
terms of an event that
venues, staging, is actually
format and held
4.3
pre/post touring
Involvement
components. of a
sponsoring
organization
or individual
with whom
the
candidate
must liaise
4.4
Involveme
nt of a
team in
event
program
developm
ent
LO2. Design event program
Assessment Criteria Contents Conditions Methodologi Assessment

es Methods
2.1 Dates and times 1.1 The following  Lecture  Oral or
are set to meet Demonstra resources  Discussio written
agreed objectives. ted ability MUST be n test
to design a provided:  Demonstr  Direct
2.2 Theme is 4.1 Office
developed to practical ation observation
equipment
complement event event Practical  Practical
and
objectives. program to Exercises test
materials,
meet including Evaluation
2.3 Overall event
overall equipment of work
format is developed
objectives for oral and done by
within known budget,
and the visual learner
venue and staging
needs of presentation
constraints. s
the target
68
2.4 Relevant audience 4.2 Project
components for the within or work
program are budget activities that
guidelines. allow the
identified, designed
 1.2 candidate to
and integrated. develop a
2.5 Use of Demonst
program for
appropriate rated
an event that
technological options detailed is actually
knowled held
are identified and
ge of the 4.3
integrated in program
range of Involvement
development.
options of a
2.6 Business available sponsoring
program based on to organization
principles of adult conferen or individual
learning is developed ce with whom
to incorporate an organizer the
appropriate range of s in candidate
activities. terms of must liaise
venues, 4.4
staging, Involveme
format nt of a
and team in
pre/post event
touring program
compone developm
nts. ent
LO3. Finalize program details

Assessment Criteria Contents Conditions Meyhodologi Assessment
es Methods
3.1 Proposed event 1.1 The following  Lecture  Oral or
program is presented Demonstra resources  Discussio written
to the appropriate ted ability MUST be n test
to design a provided:  Demonstr  Direct
people within required
4.1 Office
timeframe. practical ation
equipment
3.2 Approval of event Practical observati
and
program details is program to Exercises on
materials,
obtained in meet including  Practical
accordance with overall equipment test
agreed procedures. objectives for oral and Evaluation
and the visual of work
3.3 Appropriate
needs of presentation done by
actions are initiated in
the target s learner
relation to the 4.2 Project
audience
dissemination and or work
within
publication of event activities that
budget
program. allow the
guidelines. candidate to
1.2 develop a
Demonst program for
69
rated an event that
detailed is actually
knowled held
ge of the 4.3
range of Involvement
options of a
available sponsoring
organization
to
or individual
conferen
with whom
ce the
organizer candidate
s in must liaise
terms of 4.4
venues, Involveme
staging, nt of a
format team in
and event
pre/post program
touring developm
compone ent
nts.
Unit of Competency : SELECT EVENT VENUE AND SITE

Modules Title: SELECTING EVENT VENUE AND SITE
motivations required to undertake the venue/site selection process for a major event
comprising multiple components. It requires the application of significant analytical and
research skills to complete the process of matching an event to a particular site or
venue.
LO1. Analyze venue or site requirements
LO2. Source event venues or sites
LO3. Confirm venue or site arrangements

LO1. Analyze venue or site requirements
Assessment Contents Conditions Methodologi Assessment

Criteria es Methods
1.1Event- 1.1 The following  Lecture  Oral or
specific venue Research resources  Discussio written test
or site ed MUST be n  Direct
requirements evaluated provided:  Demonstr
4.1 Office
are analyzed and ation observation
equipment and
based on selected Practical  Practical
70
detailed review an material, Exercises test
of all aspects of appropria including Evaluation
the proposed te venue equipment for of work
event, including or site for oral and visual done by
presentations learner
multiple a
4.2 Venue/site
components. nominate selection
1.2 Accurate d event process for an
and complete comprisin event which
venue or site g multiple becomes an
specifications compone event
are developed nts. managed by
to facilitate the 1.2 the candidate
research 4.3 Access to
Interprete venues and
process. d the
1.3 Needs sites relevant
range of to different
of all informatio types of events
stakeholders, n used in 4.4 Current
including those the industry
with disabilities, venue documentation
are integrated and site and
into venue or selection publications
site process. relating to
specifications. venues and
1.3 sites
Demonstrate 4.5 Access to
d knowledge and liaison
of the with venue
different personnel
venue and during the
site options selection
process
within the
4.6
local area. Involvement of
and
consultation
with event
stakeholders
LO2. Source event venues or sites

Criteria Methods
2.1 Potential 1.1 The following  Lecture  Oral or
venues or sites Research resources  Discussion written test
are researched, ed MUST be  Demonstrat  Direct
using evaluated provided: ion
4.1 Office Practical
appropriate and observation
equipment and
information selected Exercises  Practical
material,
sources and an including test
research appropria equipment for Evaluation
methods. te venue oral and visual of work
71
2.2 Suitability of or site for presentations done by
venues or sites a 4.2 Venue/site learner
is assessed nominate selection
based on d event process for an
event which
comparison of comprisin
becomes an
services offered g multiple event
with compone managed by
specifications. nts. the candidate
2.3 Need for 1.2 4.3 Access to
and the nature Interprete venues and
of contingency d the sites relevant
planning to different
range of
required by types of events
informatio 4.4 Current
specific venues n used in
or sites are industry
the documentation
assessed. venue and
2.4 Venue or and site publications
site capacity to selection relating to
deliver quality process. venues and
outcomes in sites
relation to  1.3 4.5 Access to
customer Demonstrat and liaison
service, ed with venue
cooperative knowledge personnel
management, of the during the
different selection
and past
venue and process
experience is
site options 4.6
assessed.
within the Involvement
2.5 Negotiation
local area. of and
and liaising with
personnel from consultation
potential with event
venues or sites stakeholders
are undertaken
to ensure all
event
requirements
can be met and
to address
potential
problem areas.
2.6 Need for
tentative
bookings is
assessed and
prompt action is
taken.
2.7 Multiple site
and venue
selection is
72
coordinated in a
logical manner
when required.
2.8 Clear and
accurate
briefings on
venue or site
options are
provided to
colleagues and
key
stakeholders to
include
recommendatio
ns and
rationale.
LO3. Confirm venue or site arrangements

Criteria Methods
3.1 Venue or 1.1 The following  Lecture  Oral or
site Research resources  Discussion written test
arrangements ed MUST be  Demonstrat  Direct
are accurately evaluated provided: ion
confirmed in and  Office Practical observation
writing when the selected equipment Exercises  Practical
and
selection an test
material, Evaluation
process is appropria
including of work
finalized. te venue
equipment done by
3.2 Venue or site for
for oral and learner
or site contracts a
visual
are reviewed nominate
presentatio
and signed d event ns
within comprisin  Venue/site
appropriate g multiple selection
timeframes and compone process for
within the scope nts. an event
of individual 1.2 which
responsibility. Interprete becomes an
3.3 Specific d the event
venue and site range of managed by
planning issues informatio the
are integrated n used in candidate
into overall the  Access to
event venue venues and
management and site sites
systems selection relevant to
promptly. process. different
types of
1.3 events
73
Demonstrate  Current
d knowledge industry
of the documenta
different tion and
venue and publications
site options relating to
within the venues and
local area. sites
 Access to
and liaison
with venue
personnel
during the
selection
process
 Involvement
of and
consultation
with event
stakeholder
s
Unit of Competency : Develop and update event industry knowledge

Modules Title: Developing and update event industry knowledge
Module Descriptor: This unit deals with the knowledge and skills required in
providing advice to customers on food and beverage products in foodservice enterprises.
LO1. Source and apply information on the structure and operation of the event
industry
LO2.Source and apply information on ethical and legal issues for the event
industry
LO3. Source and apply information on event industry technology
LO4. Update event industry knowledge
LO1. Source and apply information on the structure and operation of the event
industry

Criteria Methods
1.1 Sources of 1.1 The following  Lecture  Oral or
information on Demonstrate resources  Discussion written test
the event d general MUST be  Demonstrat  Direct
industry are knowledge provided: ion
74
identified of the events  Standard  Practical observation
correctly. industry. office Exercises  Practical
1.2 Knowledge 1.2 electronic test
of the event Demonstrate equipment  Evaluation
industry is used I d of work
the correct understandin done by
context to g of how learner
enhance the industry
quality of work knowledge
performance. can be
applied to
work
activities to
maximize
effective
performance
.
1.3
Demonstrate
d
knowledge
of ways to
maintain
currency of
knowledge.
LO2.Source and apply information on ethical and legal issues for the event
industry

Criteria Methods
2.1 Information 1.1 The following  Lecture  Oral or
on legal and Demonstrate resources  Discussion written test
ethical issues d general MUST be  Demonstrat  Direct
are obtained to provided:
assist effective knowledge ion
of the events Standard Practical observation
work office
performance. industry. Exercises  Practical
2.2 Day-to-day electronic
1.2 test
event equipment
Demonstrate  Evaluation
organization d of work
activities are understandin done by
conducted in
accordance with g of how learner
legal obligations industry
and ethical knowledge
industry can be
practices. applied to
work
activities to
maximize
effective
75
performance
.1.3
Demonstrate
d
knowledge
of ways to
maintain
currency of
knowledge.
LO3. Source and apply information on event industry technology

Criteria Methods
3.1 Information 1.1 The following  Lecture  Oral or
on current and Demonstrate resources  Discussion written test
emerging d general MUST be  Demonstrat  Direct
technologies that provided:
impact on the knowledge ion
of the events Standard Practical observation
event office
organization industry. Exercises  Practical
process are electronic
1.2 test
obtained. equipment
Demonstrate  Evaluation
3.2 The d of work
potential effects understandin done by
of different
technologies on g of how learner
the event industry
organization knowledge
process are can be
assessed. applied to
3.3 Knowledge work
of current and
emerging activities to
technology is maximize
applied in day- effective
to-day work performance
activities.
1.3
Demonstrate
d
knowledge
of ways to
maintain
currency of
knowledge.
LO4. Update event industry knowledge

Criteria Methods
4.1 A range of  Welcomed The Group  Demonstrat
opportunities is and students/traine Discussion ion
identified and greeted es must be Interaction  Observatio
76
used to update the guests provided with Practice n
knowledge of the  Took food the following: session Interviews/
events industry. and Questionin
4.2 Current beverage -Writing g
issues of orders materials
concern to the Liaised (pens & paper)
industry are between -References
monitored.
kitchen (books)
4.3 Updated
knowledge is and -Modules
shared with service Learning
customers and areas elements
colleagues as
appropriate, and
incorporated into
day-to-day work
activities.3.1
Information on
current and
emerging
technologies that
impact on the
event
organization
process are
obtained.
3.2 The
potential effects
of different
technologies on
the event
organization
process are
assessed.
3.3 Knowledge
of current and
emerging
technology is
applied in day-
to-day work
activities.
ON-SITE EVENT MANAGEMENT SERVICES

Unit of Competency : PROVIDE ON-SITE EVENT MANAGEMENT SERVICES
Modules Title: PROVIDING ON-SITE EVENT MANAGEMENT SERVICES
Descriptor: This unit covers the knowledge, skills, behavior and motivations
required to coordinate the final preparation and set-up of a major event
comprising multiple components and to manage all aspects of the on-site
operation.
77
LO1. Prepare for on-site management
LO2. Oversee meeting/event set- up
LO3. Monitor meeting/event operation
LO4. Oversee meeting/event breakdown
Detailsnof Learning Outcomes:
LO1. Prepare for on-site management

Criteria s nt Methods
1.1 Plans for on-site Assessment The following  Lecture  Oral or
management requires resources  Discussio written
are developed in evidences that MUST be n test
the candidate: provided:  Demonstr  Direct
accordance with
4.1 Project or
agreed 1.1 ation
work activities
procedures for Practical observa
Demonstrate that allow the
the meeting or Exercises tion
d ability to candidate to
event. manage the manage the  Practica
1.2 Final on-site on-site l test
arrangements aspects of a Evaluati
operation of
for all aspects of meeting or on of
a meeting or
the meeting or event within work
event
an done by
event are including all appropriate learner
checked and aspects of venue on
any preparation, more than
discrepancies set up, one occasion
are attended to. operation to ensure that
1.3 Materials are and move skills in
created and out. dealing with a
collated to range of
1.2 circumstance
facilitate Demonstrated s are
effective on-site knowledge of demonstrated
management. the range of 4.2
1.4 Accurate issues and Involvement
briefing is problems that of a team of
provided to may arise operational
operational staff during the staff involved
and contractors conduct of in delivering a
prior to the meetings/even meeting or
meeting or event
ts.
4.3
event in an
Involvement
appropriate of suppliers of
format including equipment
clarification of and services
roles and 4.4 Realistic
responsibilities. ratios of
operational
staff to
delegates and
78
guests
4.5 Presence
of
commercially-
realistic time
pressures
related to the
operation of
an event
4.6 Use of
meeting and
event
operational
documents
and
equipment
LO2. Oversee meeting/event set- up

2.1 Contact with the Assessment The following  Lecture  Oral or
nominated requires resources  Discussio written
contractor evidences that MUST be n test
personnel is
4.1 Project or
established at 1.1 ation
work activities
the appropriate Practical observa
time and all Exercises tion
requirements manage the manage the  Practica
are reconfirmed on-site on-site l test
and agreed to. aspects of a Evaluati
operation of
2.2 Necessary meeting or on of
a meeting or
adjustments are event within work
event
an done by
made and including all appropriate learner
agreed to with aspects of venue on
the contractors. preparation, more than
2.3 All aspects of set up, one occasion
the event or operation to ensure that
meeting set up and move skills in
are checked out. dealing with a
against the pre- range of
 1.2 circumstance
arranged Demonstrate s are
agreements. d knowledge demonstrated
2.4 Venue space of the range 4.2
and set up of of issues and Involvement
equipment are problems of a team of
checked to allow that may operational
for easy access, arise during staff involved
especially for the conduct in delivering a
those with of meeting or
disabilities, and meetings/ev event
79
to avoid risk of ents. 4.3
injury to guests, Involvement
delegates and of suppliers of
equipment
colleagues.
and services
2.5 Any deficiencies 4.4 Realistic
and ratios of
discrepancies operational
are identified staff to
and prompt delegates and
action is taken guests
to rectify the 4.5 Presence
situation. of
commercially-
2.6 Additional on- realistic time
site staff are pressures
briefed on the related to the
full details of the operation of
meeting or an event
event operation 4.6 Use of
including meeting
communication and event
and control operational
mechanisms. documents
and
equipment
LO3. Monitor meeting/event operation
Assessment Contents Conditions Methodolpgie Assessme

3.1 Sessions and Assessment The following  Lecture  Oral or
activities are requires resources  Discussio written
monitored evidences that MUST be n test
throughout the
4.1 Project or
meeting or 1.1 ation
work activities
event through Practical observa
observation and Exercises tion
appropriate manage the manage the  Practica
reporting on-site on-site l test
processes. aspects of a Evaluati
operation of
3.2 Problems are meeting or on of
a meeting or
identified as event within work
event
an done by
they arise and including all appropriate learner
prompt action is aspects of venue on
taken to resolve preparation, more than
the situation. set up, one occasion
3.3 Additional operation to ensure that
requirements and move skills in
are identified out. dealing with a
and promptly range of
1.2 circumstance
80
organized. Demonstrated s are
knowledge of the demonstrated
3.4 Customer is
range of issues 4.2
liaised with Involvement
throughout the and problems
of a team of
meeting or that may arise
operational
event to ensure during the staff involved
it is progressing conduct of in delivering a
to his/her meetings/events. meeting or
satisfaction. event
3.5 All contractors 4.3
Involvement
are liaised with
of suppliers of
on an ongoing equipment
basis to ensure and services
effective 4.4 Realistic
delivery of ratios of
services. operational
staff to
delegates and
guests
4.5 Presence
of
commercially-
realistic time
pressures
related to the
operation of
an event
4.6 Use of
meeting
and event
operational
documents
and
equipment
LO4. Oversee meeting/event breakdown

4.1 Breakdown of Assessment The following  Lecture  Oral or
the meeting or requires resources  Discussio written
event is evidences that MUST be n test
checked to
4.1 Project or
ensure it is 1.1 ation
work activities
completed in Practical observa
accordance with Exercises tion
agreements. manage the manage the  Practica
4.2 The packing and on-site on-site l test
removal of all aspects of a Evaluati
operation of
materials and meeting or on of
a meeting or
equipment are event within work
event
an done by
81
coordinated in including all appropriate learner
accordance with aspects of venue on
pre-arranged preparation, more than
set up, one occasion
details.
to ensure that
4.3 Venue is operation
skills in
checked to and move dealing with a
ensure items out. range of
and belongings 1.2 circumstance
are not left Demonstrated s are
behind. knowledge of the demonstrated
range of issues 4.2
4.4 Debriefing is
Involvement
conducted with and problems
of a team of
contractors and that may arise operational
staff, if during the staff involved
necessary, to conduct of in delivering a
discuss any meetings/events. meeting or
difficulties or event
suggestions for 4.3
future Involvement
improvements. of suppliers of
equipment
4.5 Accounts are and services
checked and 4.4 Realistic
signed in ratios of
accordance with operational
contractor staff to
agreements. delegates and
4.6 Outstanding guests
items requiring post- 4.5 Presence
event action are of
commercially-
noted.
realistic time
pressures
related to the
operation of
an event
4.6Use of
meeting and
event
operational
documents
and
equipment
Unit of Competency : MANAGE CONTRACTORS FOR INDOOR EVENTS

Modules Title: MANAGING CONTRACTORS FOR INDOOR EVENTS
Descriptor: This unit covers the knowledge, skills, behavior and motivations
required to manage the staging and operation of a major indoor event comprising
82
multiple components. It does not cover the high levels of technical expertise required to
actually provide these services, but focuses on the key knowledge and skills required to
oversee the process from an organizational and contractor management perspective.
LO1. Identify event operational requirements
LO2. Source contractors
LO3. Monitor contractors
LO1. Identify event operational requirements

1.1 Event staging Assessment The  Lecture  Oral or
requirements are requires following  Discussio written
analyzed based on evidence that the resources n test
detailed review of candidate: MUST be  Demonstr  Direct
all aspects of the 1.1. provided ation
proposed event Practical observa
Demonstrate
with multiple Standard Exercises tion
d general
components. knowledge of office  Practica
1.2 An accurate all event electronic l test
summary of equipment Evaluati
staging
staging  Access to on of
services and
requirements is venues for work
terminology.
developed for each staging of done by
event component 1.2. an indoor learner
in consultation with Demonstrated event
key stakeholders. ability to  Access to
1.3 Safety and risk organize and all
management coordinate equipment
issues are multiple required
incorporated into contractors as for the
all planning part of the staging of
documentation and overall event an event
processes. management  Liaison
process. with and
involvemen
t of
multiple
contractors
LO2. Source contractors

83
2.1 Assessment The following  Lecture  Oral or
Appropriate requires resources  Discussio written
contractors evidence that the MUST be n test
are candidate: provided:  Demonstr  Direct
identified  Standard ation
1.1. office
and sourced Practical observa
Demonstrate electronic
to provide Exercises tion
d general equipment
services for knowledge of  Practica
 Access to
the event. all event l test
venues for
2.2 Accurate Evaluati
staging staging of
briefings or on of
services and an indoor
specification work
terminology. event
s on precise done by
1.2.  Access to
staging learner
Demonstrated all
requirement equipment
s are ability to
required
provided to organize and
for the
contractors. coordinate
staging of
2.3 multiple
an event
Complete contractors as
 Liaison
and timely part of the
with and
quotations overall event
involvemen
for the management t of
provision of process. multiple
services are contractors
obtained.
2.4
Quotations
are
analyzed
and
contractors
are selected
in
consultation
with key
stakeholder
s.
2.1 2.5
Agreements
with
contractors
are
confirmed in
writing to
include
details and
costs of all
services.
84
LO3. Monitor contractors
3.1 Progress, Assessment The following  Lecture  Oral or
including safety requires resources  Discussio written
issues, is monitored evidence that the MUST be n test
at regular intervals candidate: provided:  Demonstr  Direct
through ongoing  Standard ation
1.1. office
liaison with Practical observa
Demonstrate electronic
contractors and Exercises tion
d general equipment
other stakeholders. knowledge of  Practica
 Access to
3.2 Need for all event l test
venues for
adjustments is Evaluati
staging staging of
identified and on of
services and an indoor
appropriate changes work
terminology. event
are organized with done by
1.2.  Access to learner
confirmation in
Demonstrated all
writing. equipment
3.3 Adjustments ability to
organize and required
are negotiated to for the
maintain the coordinate
multiple staging of
integrity and quality an event
of the event. contractors as
 Liaison
3.4 Work completed part of the
with and
is evaluated against overall event
involvemen
event requirements management
t of
and time schedules process.
multiple
and appropriate contractors
action is taken to
address delays.
Unit of Competency : Develop and update knowledge on protocol

Modules Title: Developing and updating knowledge on protocol
Descriptor: This unit deals with the knowledge and skills required in receiving and
handling guest complaints.
LO1. Seek information on appropriate protocol
LO2. Integrate appropriate protocol procedures into work activities
LO3. Update knowledge on protocol
LO1. Seek information on appropriate protocol
Assessment Contents Conditions Methods Assessme

Criteria nt Methods
1.1 The entire 1.1 The  Lecture  Oral or
85
story or issue Demonstrated following  Discussio written
of concern is knowledge of resources n test
obtained where to source MUST be  Demonstr  Direct
from the accurate provided: ation
guest without information on  Standard Practical observa
interruption. protocol for office Exercises tion
1.2 Details of the specific electronic  Practica
guest situations. equipment l test
complaint or 1.2 Evaluati
concern are Demonstrated on of
noted. knowledge of work
1.3 Full attention protocols. done by
is given to learner
the
complaining
guest.
1.4 Guest
complaint is
paraphrased
to determine
if the concern
is correctly
understood.
LO2. Integrate appropriate protocol procedures into work activities

2.1 Sincere 1.1 The  Lecture  Oral or
apology is Demonstrated following  Discussio written
offered for knowledge of resources n test
the where to source MUST be  Demonstr  Direct
disservice. accurate provided: ation
2.2 Empathy is information on Practical observa
shown to the protocol for  Standard Exercises tion
guest to specific office  Practica
show situations. electronic l test
genuine 1.2 equipment Evaluati
concern and Demonstrated on of
consideration knowledge of work
. protocols. done by
2.3 Excuses or learner
blaming
others are
avoided.
2.4 Gratitude is
expressed to
the guest for
bringing the
matter up for
86
attention.
LO3. Update knowledge on protocol

3.1 Appropriate 1.1 The  Lecture  Oral or
action is taken Demonstrated following  Discussio written
regarding knowledge of resources n test
guest’s where to source MUST be  Demonstr  Direct
concerns accurate provided: ation
3.2 The right information on Practical observa
person or protocol for  Standard Exercises tion
department specific office  Practica
who can situations. electronic l test
solve the 1.2 equipment Evaluati
problem is Demonstrated on of
informed for knowledge of work
proper protocols. done by
action. learner
3.3 Difficult
situations or
serious
concerns are
elevated or
referred to
higher
authority.
3.4 Follow up on
the problem
to check
whether it
solved or not.
LO4. Record complaint

4.1 Complaints are 1.1 The  Lecture  Oral or
documented Demonstrated following  Discussio written
according to the knowledge of resources n test
establishment where to source MUST be  Demonstr  Direct
standard accurate provided: ation
procedures. information on Standard Practical observa
4.2 Persons protocol for office Exercises tion
concerned specific electronic  Practica
are situations. equipment l test
recognized 1.2 Evaluati
and actions Demonstrated on of
taken are knowledge of work
87
recorded. protocols. done by
4.3 Feedback learner
received from
guests is
logged and
-
88

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CBC-Events Management Services

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Course Title: EVENTS MANAGEMENT SERVICES NC III

 can communicate in basic English in both oral and

This list does not include specific institutional

LO9: Record and

LO4. Identify the

4.5 Maintain safe

EVENT PLANNING SERVICES

No. of Hours:(64 hours)

1.4 Set the

• The training is based on curriculum developed from the

The competency-based TVET system recognizes various types of

• The dualized mode of training delivery is preferred and

(List of recommended tools, equipment and materials for the training of

Qty. Tools Qty. Equipment Qty. Materials

Space Requirement Size in Meters Area in Sq. Total Area in Sq.

Must have completed a Trainer’s Training Methodology Course

EVENTS MANAGEMENT SERVICES NC III

BASIC COMPETENCIES: EVENTS MANAGEMENT SERVICES NC III

NOMINAL DURATION : 4 hrs

SUMMARY OF LEARNING OUTCOMES:

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

LO 2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

LO3 COMPLETE RELEVANT WORK-RELATED DOCUMENTS

LO4. MANAGE ONE’S EMOTION

LO 5. DEVELOP REFLECTIVE PRACTICE

LO 6.. BOOST SELFCONFIDENCE AND DEVELOP SELF REGULATION

LO 7. IDENTIFY ROUTINE PROBLEMS

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

LO1: Describe team role and scope

LO9: Record and present information

1.2 Team 3. Client /

LO2. Identify one’s role and responsibility within team

LO3. Work as a team member

3.3 Protocols 3.7 Workplace

LO 4. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

LO 5. DISCUSS AND DEVELOP IDEAS WITH OTHERS

LO 7. GATHER DATA/ INFORMATION

LO 9. RECORD AND PRESENT INFORMATION

BASIC COMPETENCIES : EVENTS MANAGEMENT SERVICES NC II

UNIT OF COMPETENCY :PRACTICE CAREER PROFESSIONALISM,

NOMINAL DURATION : 4 Hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainees/students should be able to:

LO1. Integrate personal objectives with organizational goals

LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL

LO 2. SET AND MEET WORK PRIORITIES

Assessment Contents Conditions Methodologi Assessme

LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

LO 4. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

LO 5. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

LO 6. IMPLEMENT COST EFFECTIVE OPERATIONS

BASIC COMPETENCIES : EVENT MANAGEMENT SERVICES NC III

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND

MODULE DESCRIPTOR : This unit covers the knowledge, skills and

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainees/students should be able to:

LO1. Identify OSH compliance Requirements.

LO 1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

LO 4. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE

LO 5. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS

Assessment Contents Conditions Methodologies Assessment