ROSANGELA SANTANA

London North West · 07930340683

Email· santanarosa2023@gmail.com

Dedicated and experienced professional with a proven track record in residential concierge and door porter roles in
London. I have over two years of expertise in providing excellent customer service and ensuring the safety and
security of residents. Possesses a year of experience as a Door Porter in London's West End and additional skills
gained as a cleaning supervisor at optivo Helen graham house, London.

Experience
Dates From – To
Job Title, RESIDENTIAL CONCIERGE - LONDON WATERLOO [NOVEMBER 2022 – PRESENT]
 Providing excellent customer services to residents and guests
 Ensure the safety and security of the premises.
 Handle resident inquiries and emergency situations with professionalism.
 Maintain logs and records accurately.
 Scanning and recording parcels and deliveries

NOVEMBER 2019 – NOVEMBER 2022

Job Title, DOOR PORTER - LONDON WEST END
 Managed entrance and assisted guests in a high-end establishment.
 Provided a welcoming atmosphere and ensured a smooth flow of arrivals and departures.
 Handled luggage and assisted with special requests.
 Collaborated with colleagues to maintain a high level of service.

MARCH 2019 – NOVEMBER 2019

CLEANING SUPERVISOR - OPTIVO HELEN GRAHAM HOUSE, LONDON
 Creating rotas, recruiting, training, and mentoring new cleaning staff.
 Supported the cleaning team in maintaining a clean and hygienic environment.
 Ensuring that all housekeeping equipment is in good working order.
 Worked collaboratively with clients to meet cleanliness standards.

SKILLS
 Customer service excellence  Attention to detail
 Security and safety protocols  Team collaboration
 Excellent communication skills  Time management
 Cleaning and maintenance

EDUCATION
MARCH 2022
Degree/Qualification Title , ENGLISH, SE LTD
English ESOL and BTEC business Level 1