Flowchart 4:

A: Ring ringgg
B: Hello Good morning. The Digi-texx Technological Company. How can I
help you?
A: Oh hello. I’d loke to speak to Andree Koss about the conference in San
Diego, California.
B: I’m sorry. Mrs.Andree is not available now. She is in a meeting. Could I have
your name, please?
A: My name is Rob Kailer. I’m from KAD Proucation nv.
B: Can you spell that, please?
A: Rob is R O B, Kailer is K A I L E R. My name company is KAD, in capitals,
Proucation is P R O U C A T I O N, and n-v come last.
B: Oh I see. Thank you. Would you like to leave a message?
A: Yes, please ask Mrs.Andree to call me on 0708321772.
B: It’s 0708…. Er sorry, could you repeat your phone number, please?
A: OK, 0708321772.
B: Oh, yes. I got that now. Thank you.
A: Thank you so much. Bye for now.
B: Have a good day.
Flowchart 5:
B: Producation Manager at Salco services, good morning. How can I help you?
A: Oh hello. I’m Quality Control Manager from Comcosol. I’d like an
appoiment to discuss some design modifications the week of October 17th.
When would be a good time for you?
B: Hello. Thanks for calling. Please wait for a minute. Let me check the diary.
What about October 20th.
A: It’s okay. Shall I come at 2:30 pm?
B: Yes…Oh, please wait for a second. I’m sorry, I’m afraid I can’t make it
because I’ve learned from my secretary that I have to go to Japan on urgent
business to discuss a legal problem and won’t come back until October 22nd.
How about the week beginning 24th? It would be best.
A: Alright. Would October 24th at 2pm be good for you?
B: It’s perfect. Well, can I ask you to confirm by email?
A: Okay. I’ll email you.
B: Er.. Shall I book you a hotel?
A: Thank you, but no, the hotel booking isn’t necessary. I think that’s everything
for now.
B: Alright. I look forward to your email to confirm the appoiment. Good bye.
A: Bye.
FLOWCHART 6:
A: Hello. This is the Office Universe Limited company . Jack speaking. How
can I help you ?
B: Hi Jack. I’m Jorden. I’m calling you to clarity some issues in the invoice. I
received.
A: Could you be more specific about that?
B: Normally, your company will give a 10% discount to our company, but this
time it is only 5% and the normal payment term is about 60 days from the
invoice date but only 30 days left this time.
A: oh! I’m really sorry about this. It’s true that you should get the 10% discount
as usual. With the payment term problem, I have to say that our company
recently altered the terms to 30 days for all customers and all were notified in a
separate letter. Could you please recheck?
B: Thanks for letting me know, and there is also a problem with the packaging
fee. My bill was over £200,000. Your company do not normally charge for the
carriage and packing of over £200,000 but this time you do.
A: Oh. I’m very sorry. Maybe there was a mistake in the order administration.
I’ve just had a quick check on your bill, it’s good enough to be free shipping
and packaging. Could I resend a new invoice to you?
B: Yes, please. Thanks. If this problem happens again, maybe I’ll find some the
other supplier’s services.
A: Once again, we sincerely apologize for the bad experience that our company
has brought to you, and I assure you it will never happen again. Hope that you
will still trust and do business with us in the future.
B: I hope so. Could you email me to confirm everything?
A: Sure. I’ll email you. Is there anything else I can help?
B: No, it’s OK. Thank you. Bye for now.
A: Thank you. Have a nice day. Gooodbye.