Job Plan

I understand that my primary goal is to gain and maintain employment. I am aware that I have
mutual obligation requirements that I must undertake in return for receiving my income support
payment.

I will let Services Australia (Centrelink) know if I am unable to meet my requirements or I need an
adjustment to my requirements due to my circumstances.

I understand that if I do not comply with my mutual obligation requirements, my payment may be put
on hold or cancelled.

Name: EMMA FIELDS

JSID: 8895022003 CRN: 202707689T

Mutual Obligation Requirements

· I will meet my agreed mutual obligation requirements by undertaking approved activities and
report my participation in them to Centrelink.

Name: Centrelink:
EMMA FIELDS 132 850

Signature: Signature:

Date: Date:

This Job Plan is an Employment Pathway Plan for the purpose of the Social Security Act 1991 and the
Social Security (Administration) Act 1999.

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 Information You Need to Know
Under social security law, recipients of income support
payments are generally required to enter into a Job Plan,
which is appropriate for their circumstances. Your Job Plan
sets out your mutual obligation requirements. These are the
approved activities you must undertake in return for receiving
your income support payment.
Important: You may not be paid your income support
payment if you do not enter into a Job Plan when required to
do so.
Your Job Plan will include a requirement to:
o undertake approved activities and report your
participation to Centrelink; or
o attend appointments made for you by
Centrelink.
Reporting your participation to meet
your requirements and any income
from paid work
You must provide confirmation that you are meeting your
mutual obligation requirements to comply with the terms of
your Job Plan when lodging your Centrelink Reporting
Statement.
You must lodge your Reporting Statement with Centrelink to
keep receiving your income support payment. This can be
done via Self Service (online or phone), in person at a
Services Australia (Centrelink) office, or in writing.
When lodging your Reporting Statement, if you or your
partner have undertaken any paid work then you must tell
Centrelink about the income you or your partner have
received. This will help ensure you are paid the correct
amount of income support payments. If you are overpaid,
you may need to pay the money back.
You can view a summary of your due to report dates and
reporting periods in your Centrelink online account. This
displays all reporting periods within 12 weeks of the date
viewed. You can access this summary by selecting Income
and Assets > Employment Income > Next reporting periods
from the menu.
If you have provided Centrelink with your mobile number or
email address, you may be sent an email or Short Message
Service (SMS) reminder the day before you are due to report.
What if I cannot meet my requirements
or my circumstances have changed?
If you cannot meet your requirements for any reason, or your
circumstances change, you must let Centrelink know.
You can do this by contacting Centrelink on 132 850.
If there has been a change in your circumstances as it relates
to your approved activity or activities, you can advise this via
your Centrelink online account.
For example, if you stop undertaking an approved activity you
must contact Centrelink.
Note: Centrelink will contact you 28 days from the expiry of
an approved activity via a task in your Centrelink online
account (or by letter if you do not have an online account).
After reviewing your future participation in the activity, you
may be asked to agree to a new Job Plan.
You must advise Centrelink if you are unable to attend
appointments made for you. You must do this before the
appointment is due. If you fail to do so, or if you do not have
a reasonable excuse for failing to attend the appointment,
your payment may be suspended.
While in receipt of income support payments, you must
accept offers of suitable paid work. If you do not accept an
offer of a suitable job, your income support payment may be
suspended, or cancelled. If you leave a suitable job
voluntarily without a good reason, or are dismissed from a
job due to misconduct, your payment may be cancelled.
If your payment is cancelled, you will not be paid for 4 weeks
and you will have to re-apply for your payment.
What if I disagree with a decision that
has been made?
If you disagree with a decision that Centrelink has made
about your payment or your Job Plan, you can contact us on
132 850 and we will explain the decision. We may be able to
resolve your concerns without a formal review.
You can apply for a formal review of the decision. We can
change the decision if it is wrong. This review is free.
To make a complaint or give us
feedback
We aim to resolve your concerns as quickly as possible. If you
want to make a complaint or give us feedback you can:
o call our feedback and complaints line on
1800 132 468
o go to servicesaustralia.gov.au/feedback for
other options.
If this does not resolve your concerns, you can make a
complaint to the Commonwealth Ombudsman at
www.ombudsman.gov.au using the online complaints form. If
you are unable to complete the online form, you can call
them on 1300 362 072.
Privacy
Your personal information is protected by law, including the
Privacy Act 1988. More information is available from
servicesaustralia.gov.au/privacy-policy, or the Office of the
Australian Information Commissioner at www.oaic.gov.au.
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