TAKS 6

Read part of an email from your HR Manager about a

new employee.
Mr Nkomo Kasaba is starting work here next week as a Sales Executive.
Please organise an induction day so that he can meet everyone and learn as
much about the company and the processes as possible: design; production;
marketing; customer service.
Thank you for your help.

Write an email to Mr Kasaba:

- welcoming him to the company.

- informing him when the induction day is.
- outlining what is going to happen on that day.
- telling him what to do if he has any questions about the day.

Write about 60–80 words.

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TAKS 7
Read some notes you made at a meeting with the Sales
Director this morning about some problems your company is
having.

Meeting notes

Problems
Stock levels low
Reason – factory fire
Result – unhappy customers / delivery delays
Faulty product GH4
Reason – design error
Result – recalled all faulty products

Write an email to your boss, Ms Pfennig:

- saying where you got this information.

- describing the problems.
- explaining why they occurred.
- saying what the results were.

Write about 60–80 words.

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TAKS 8

Situation
You work in the Human Resources department of KMB Industries, a global
company. The HR Director gives you the following letter and asks you to
write a letter in reply. He tells you: 'he can't set up his own training plan'. He
also asks you to refer to the meeting notes and Gorald Training's course
list. Write a letter to Mr Nkomo and answer his questions.

KMB Kenya
Expo Buildings
PO Box 40589
Nairobi
Kenya

Mr G R Fleming
Human Resources Director
KMB Industries
Kelsall Street
Edinburgh
EH2 2AZ

16 July

Dear Mr Fleming,
At the annual conference you announced a training programme for the group.
However, we have had no further information about it.
I am concerned about the situation as a key member of staff has just left the
company because of the lack of professional training and he tells me that
other staff members are also considering leaving unless they get
the promised training.
Firstly, I would like to ask you if I could have the funds to arrange company
training for my staff. I have found a very reputable firm which provides
professional development courses.
Secondly, I would like to know what training you have planned for senior
managerial staff so that I can improve my own managerial and IT skills. The
company has grown so fast over the last year that I feel I need more
support. I look forward to receiving your response to my questions so that
the company can continue to move forward successfully in this region.

Yours sincerely,
Jonah Nkomo
General Manager
Meeting notes 10 July – extract Global professional development strategy

problem finding suitable training partner

- just signed contract with Gorald Training
- all company staff must use Gorald Training
- managers will have min. of two courses per year
- first training available in 3 months

Gorald training
Management courses

Junior management
Location: local or in-house
Time management
Active listening
Delegating

Senior management
Location: various
Leadership
Personal effectiveness
Giving and receiving feedback

Write the letter to Mr Nkomo.

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TAKS 15
Dear Mr Hennes,
We are holding a launch party for the new product and I am writing to invite
you to join us on this special day. The event takes place on Wednesday 6th
October at 6 pm at the Museum of Design and refreshments will be
served. Ms Kellerman, who collaborated with us on the new designs, will
give a brief talk on the history of modern design.
Please could you let us know as soon as possible if you can join us.
We look forward to seeing you at the event.
Kind regards,
Jake Underfield
Marketing Director

Read this email inviting Mr Hennes to an event.

Write a reply to Jake Underfield's email:

- thanking him for the invitation.

- apologising and saying why you cannot attend.
- suggesting your assistant takes your place.
- expressing a desire to see the new product on your next visit to the
company.

Write about 60–80 words.

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TAKS 18
Read this job advert.
Junior Event Manager

Fast-growing company wants hardworking and enthusiastic person to

support senior staff. Skills/Qualities required:

- calm under pressure

- good at problem-solving
- well-organised

Responsibilities include:

- recruiting new staff

- managing social media

Send CV to Marc Lefils by 10th March

Write a covering letter to accompany your CV:

- indicating interest in position and enclosing CV.

- explaining why you would like the job.
- giving brief details of suitable skills.
- requesting an interview.

Write about 60–80 words.

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TAKS 28

Situation
You are the HR manager of a company that manufactures batteries for
electric cars. At a recent management meeting, the General Manager
said that he is worried that the factory staff are not as productive as they
should be and would like you to investigate the reasons and any problems.
He has asked you to compile a questionnaire to gather information from the
staff on how they feel about the following things:

- salary
- work environment
- amount of paid holiday
- working hours
- their line manager

Staff are asked to show how satisfied they are about the above things and to
make any other comments they wish.

All 200 members of staff have competed the questionnaire and you have put
the results into the following chart:
The General Manager has asked you to write a report outlining the results of
the questionnaire for the next board meeting. He asks you not to give details
of the numbers in the various categories, but to include an overview of
comments from staff. He also asks you to make recommendations on how
to deal with the areas of concern.

Write the report.

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TAKS 32

Situation
You are the assistant to Sandra Ghent, Sales Director of a company that sells
digital medical equipment. You have arranged for her to visit X Industries,
your main supplier, specifically to see their new factory in Scotland.
However, you have just received this letter to Ms Ghent from Mr
McKeith, General Manager of X Industries, about the visit.

Dear Ms Ghent,

Two-day visit to X Industries 4th – 6th April

I am writing to you to let you know that we have had to make some changes
to the planned programme next month to attend the opening of our new
factory here in Scotland. Unfortunately, there have been some delays and
the opening has been postponed until June.
However, we can confirm that you could still visit either factory in Wales or
Ireland in April where our products are currently manufactured.
I know that you are very interested in seeing the new state-of-the-art factory
in Scotland, so please could you let me know if you want to postpone your
visit until 10th June. If you prefer to come in April, I would appreciate it if
you could let me know which of the other factories you prefer to visit. In
addition, please let me know what else you would like to do while you are
here.
Please feel free to contact me if you have other queries.
I look forward to hearing from you soon.

Yours sincerely,
Jim McKeith
General Manager, X Industries

Ms Ghent is away so you decided to send her an email about the letter and
the options available. You check the file and Ms Ghent's diary and make
some notes that follow.

- Must see new factory, so April no good

- June difficult: medical conferences 8th–10th and 18th–20th
- First week July possible
- Need to make sure delay won't affect our sales targets

Write the email.

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TAKS 33

Situation
Your read an online magazine that deals with advertising and marketing
every month. This month there is a competition in the magazine that
interests you.
ARTICLE WRITING COMPETITION
We often receive complaints from people about
advertising commercials which they consider
unacceptable and we have published several articles on
commercials that have been cancelled due to complaints.
We would therefore like to hear your ideas on what
makes a good advertisement.
 Write an article on the subject of:
What makes a good advertising
commercial?
You can write anything you wish if it is relevant to the
title, but you may wish to mention brand awareness,
target market, and refer to good or bad advertisements
you have seen.
The article should be 4- or 5-paragraphs long.
You decide that you will enter the competition.
Write the article
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