Case Scenario: EverGreen Tech Innovations

EverGreen Tech Innovations is a rapidly growing company founded in 2018, operating out of Silicon
Valley. In a short time, they have garnered significant attention in the tech world for their innovations
in sustainable technology solutions.

Recently, the company has been facing challenges with increasing market competition, differentiating
their products, and ensuring consistency in the quality of their offerings. As a result, they have
decided to pursue an ISO 9001:2015 certification. The leadership believes that this will not only
improve their internal processes but will also act as a testament to their commitment to quality for
their customers.

EverGreen's primary product is a smart thermostat. This thermostat is unique because it is made
entirely of recycled materials, is powered by renewable energy sources, and has features that utilize
machine learning to optimize energy consumption in homes and commercial spaces.

The company often touts its product as "the most environmentally friendly and intelligent
thermostat on the market." EverGreen is known for its continuous research in making the product
even more sustainable, with plans of incorporating more features in the coming years.

With the aim of achieving the ISO 9001:2015 certification, EverGreen has convened a team to
oversee the process. They have been given access to all necessary resources, including detailed
information about the product, market data, customer feedback, and other relevant documentation.

Tasks for Students:

1. Identify the Product: Based on the information provided, what is the primary product of
EverGreen Tech Innovations? Thermostat

2. What are the internal and external issues that EverGreen is facing?

Internal issues: Lack of consistency in the quality of the product

External issues: Market competition, constant need to innovate and stand out

3. Who are the interested parties of EverGreen?

Customers, Regulatory Bodies, Suppliers, Competitors, Employees,

4. Create the Company's Scope: Given the information about EverGreen's operations, market
position, and product, draft a clear scope for the organization with respect to its QMS.

Name of the company/organisation: Evergreen Tech Innovations

Main activities: Manufacture environmentally friendly and sustainable thermostats

Target market/interested parties: residential and commercial entities

Location: Silicon Valley

 Evergreen Tech Innovations located in the Silicon Valley manufactures environmentally
friendly and sustainable thermostats for residential and commercial entities. The scope
covers the manufacturing, procurement, sales, marketing and customer support
departments of Evergreen Tech Innovations.

5. Draft Quality Objectives: Using the information about the company's challenges, product
features, and aspirations, draft 3-5 quality objectives that EverGreen should pursue as part of
their commitment to ISO 9001:2015 certification. Consider both the product quality and the
broader organizational quality goals.

SMART:

S- Specific M- Measurable A-Achievable R- Relevant T- Time bound

1. Reduce customer complaints by 95% by the second quarter of 2024

2. Ensure 99% consistency in quality of thermostats by the second quarter of 2024
3. Source 100% recycled raw materials for thermostats by the second quarter of 2024