SUGGESTED QUESTIONS FOR SPEAKING TEST

1. What are the main qualities of a good communicator?

2. Think of a good communicator you've met in your life. What impressions did you have on him/her? What are
the main qualities of a good communicator?

3. How to become a good communicator in business?

4. What could be done in the future in the workforce to improve communication in business?

5. What are advantages and disadvantages of using emails, mobile phones, and conference callings? Do you agree
that face-to-face meeting is the best form of communication in business? Why?

6. What changes could be found in communication at workplace?

7. In what ways could a company build good relationship with its customers? Give an example of a company you
know which is good at building relationships with its customers.

8. How important is communication to business success? Give examples.

9. Which brand is marketed internationally: its country of origin, brand image, key products, target market, sorts
of advertising campaign, current slogans, problems of internationalization.

10. What are some of the problems companies may face when internationalizing a brand?

11. What are the advantages and disadvantages of working in an international company?

12. What are some marketing strategies? What can be advantages and/or drawbacks of standardised and adapted
marketing? Give examples of standardised and adapted marketing.

13. Which is an example of a company which is good at building relationships with its customers. How can this
company achieve it?

14. What can be several key factors to successful business relationships?

15. What are some common conflicts between managers and employees? What can you do to avoid these
conflicts when going to work in the future?

16. For what reasons might people change their jobs? Compare your generations' reasons and your parents'.

17. What factors would motivate you to work harder? Which one is the most important?

18. Do you like working for a male or female boss? - Why?

19. What job do you think is suitable for you? What should you equip yourself with to do the job well?

20. What are the advantages and disadvantages when you work in the environment of a “long-hours” culture?

21. What sort of risks do businesses face (for example: financial risks, environmental risks)? Give some examples.

22. What risks do you think you may face when doing a start-up? How to deal with those problems?

23. Choose one area/thing you are planning to do. Analyze the risks and ways to mitigate them.

24. What sort of things do big international companies need to insure against?
25. What are possible ways businesses raise finance? What are advantages and disadvantages of each? Choose a
business in Vietnam and analyze the measures the company applies to mobilize capital.

26. Imagine you need to borrow money, which of these sources (a bank, a friend or colleague, a loan shark, a
member of your family, a pawnbroker, a credit-card company) will be your first choice? Explain.

27. How can start-up companies raise money?

28. Why is raising finance important in business?

29. What are the difficulties you may face when raising finance? Propose some solutions

30. What can be typical requirements given by the business angles? What are advantages and disadvantages of
mobilizing funds from business angles?

31. It's said that customer is never wrong. How true is it in your country? What irritates you the most when
dealing with customer service departments? Choose a business whose customer service satisfied you and another
one that made you feel frustrated, describe the incidents and explain.

32. How important to a company's success is customer care?

33. In which situations can too much customer service become a problem? Get one situation you have
experienced and explain how it drove you annoyed.

34. How has customer service changed? What are the reasons for these changes?

35. What are some pieces of advice for companies that want to improve their customer service nowadays?

36. Which complaints from customers will be handled as a priority and how to solve it?