Former Glossier Employees Say Their Workplace Was Marred By Racism And Poor Management 16/12/23, 11:16 PM

of the 'customer is always right’ approach when it comes to racism in the workplace
doesn’t work in this regard."

CP, who is white, said they also heard of a manager who would consistently mix up the
names of Black employees, which the open letter said was the subject of "countless
complaints."

"Most of the Black staff in the store have experienced some kind of racism whether from
management or from a customer who was being racist," they said.

Outta the Gloss's open letter was posted on Aug. 13 on Medium and Instagram.

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In it, former employees say Glossier's pink-hued millennial and inclusive branding was
not mirrored in the way it treated employees. That became especially important, they said,
after Glossier committed to a grant for Black-owned beauty businesses amid the Black

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