CX IS EVERYBODY’S

BUSINESS OR NOBODY’S
When it comes to Customer Experience (CX) training, WHY CHOOSE US?
one size does not fit all. Your organization faces its own
mix of issues, customer profiles, and industry dynamics. We're more than just a band aid
solution. We are a dedicated
In a world saturated with choices, businesses that training provider for you and your
prioritize CX have a distinct competitive advantage. organization, focusing on all
Research shows that companies delivering aspects of CX training and
exceptional CX outperform their competitors, leading development.
to increased customer loyalty, higher revenue, and
greater brand advocacy.
To consistently deliver exceptional CX, organizations
need a well-trained and motivated workforce.

Customized Adult Learning

White Label
Programs Science
Aligned to your Backed with best practices in Branded with your
organization's mission and adult learning, online and organization's look and
values, targeted to meet the blended learning formats feel with the option to
needs of your customers available to optimize host in your Learning
and employees. engagement and retention. Management System.

www.cxuniversity.com
A CUSTOM AGILE METHODOLOGY
Backed with decades of expertise in Customer Experience and Learning and Development, our agile
approach incorporates the client’s needs.

We will conduct an assessment to ascertain individual needs and pain points.

Deliver a CX competency profile for a sample of your employees to pinpoint impact strategies.

We co-opt you to create the best possible development journey for your employees.

We focus on results. Your employees will:

Adopt best practices.

Apply processes and models for solid business outcomes.
Build a customer obsession culture.
Deliver better business performance.
Innovate for blue ocean advantage.

www.cxuniversity.com
 CORPORATE CASES

UBA launches CX School of

Excellence to train 15K
employees in 20 African
countries
Boehringer Ingelheim Program in English and
develops their Champions French
Workshops Role-based courses
Co-developed online Basic
course for 140 Brand Manager
Leader
Managers
CX Executive Leadership
Customized Customer
Facing CX Excellence
course for training over 5K
sales professionals Custom 14-16 hours
program
Custom eLearning Module 15K Auto Dealerships
Trained 10K employees in Europe Customer Experience
and USA Professional (CXP)
designation
German and English
Languages offered
Custom eLearning
Trained 600 employees

Custom eLearning Module

Trained 2500 employees
Used for onboarding

Our Net Promoter

Score (NPS) is +88
Let us help you get there.

www.cxuniversity.com
TESTIMONIALS

The course with CXU (in English) has allowed me

to have a 360° insight regarding Customer
experience discipline (internationally). UBA knows
where it is going in terms of CX and CXU courses Thanks to CX
& training are a real compass in the pursuit of an University’s support,
optimal & excellent customer experience. I highly we co-created from
recommend it. scratch an original e-
Nancy Mpiere learning course,
Head Customer Experience, UBA Congo
Customer Centricity,
that’s tailored to our
company’s needs. We
are very confident
that e-learning from
A standout session for me was led by CXU has helped
Mohamed Latib, Ph.D. A shared experience enhance Customer
that impacted those of us that attended, and Centricity in Konica
we all immediately bonded over the activities Minolta worldwide.
and information Mohamed shared with us. A Yuka Danno
memorable session that will leave a lasting Konica Minolta

impression for sure!

Abbie Overman
Sr IT End User Experience Specialist, Abbott

From the workshop to the e-learning module, we are well on our way
to accomplishing our mission of helping every employee see that they
play a role in driving customer loyalty.
Suzie Dieth
Reliant Energy

www.cxuniversity.com
 TESTIMONIAL
"Working with CXU has been an incredibly valuable experience for me.
The CXU team is dedicated, knowledgeable, and passionate about their
work. Whenever I faced challenges or had questions during the
development process, their support was prompt and helpful."

Their expertise and guidance have been instrumental in honing my

customer service skills.

The courses offered by CXU are comprehensive, insightful, and tailored

specifically to the field of customer experience. Through their training, I
have gained a deeper understanding of customer needs, expectations, and
effective communication strategies. The modules are well-structured,
covering various aspects of CX, including empathy, active listening, conflict
resolution, and more.

The modules were easy to understand and had a direct impact on my

career because they were easily applicable. I am grateful for the generous
support provided by the CX team.

I highly recommend CXU to anyone seeking to improve their customer

experience skills or enhance their organization's customer service
capabilities.

Efosa Ajorgbor
Learning Manager Leadership & CX
United Bank for Africa, Nigeria

Ready for the next steps?

Let's get started by asking the right questions that will help you
gauge your organization's readiness to adopt customer experience
strategies.

Get in touch to set up a call:

Emeka Junior E. | Experience Specialist
Phone: +1 (610) 730-5957
Mobile: (+63) 9496 967 058
Email: ejunior@cxuniversity.com
START HERE
www.cxuniversity.com