1 | Progress test

Working with words

A I hear we both 14____________ the work of
Complete these sentences with pairs from the list. the sales divisions in our companies.
B Not quite. I mainly 15____________ with
stressful + depressing varied + dull domestic markets, so I only 16____________
challenging + worthwhile routine + fun accounts in my own country.
rewarding + good demanding + glamorous A So 17____________ me. Where is that?
B I come from a small town in Germany by the
1 My main duties are fairly _______, but Rhine.
sometimes I go on a trip abroad and that’s a lot A That 18____________ nice.
of _______. B You’re 19____________ for sales as well,
2 Being in recruitment is _____ because you aren’t you?
help people with their careers and that makes A I’m in 20____________ of our European
me feel _______. clients and now North Africa.
3 A CEO probably has the most _______ job in B Really? So does your job 21____________ a
the company, and of course it can also be lot of travel?
quite _______ with all the executive events.
4 Most of the time I have lots of different tasks Language at work
to do, so my job is really _________, but
sometimes I have to spend hours doing Put these words in the right order to make
paperwork and that is really _________. questions.
5 Many people who work in finance find that
their high-powered jobs are very _________.
22 you work Quebec do in
Eventually they also find them ________ and
____________________________?
want to leave.
23 ask who your is can main supplier I
6 Working for an NGO in Africa must be really
____________________________?
_________, but also very ________ because
24 does parts of the world which supply your
you help so many people.
company
____________________________?
Business communication skills 25 do where Lisa you works know
____________________________?
Match 7–13 to a–g. 26 many hours do a week how you work
____________________________?
7 This is … ___ a meet you too.
8 I don’t think … ___ b delighted to Put these time expressions in the right place. See
meet you. the example.
9 I’d like to … ___ c a colleague of
mine. (once in a while) I work from our headquarters. I work
10 I’m very … ___ d introduce a from our headquarters once in a while.
colleague.
11 I’m … ___ e pleased to 27 (all the time) The phone rings.
meet you. ____________________________
12 I want you to … ___ f we’ve met 28 (hardly ever) We leave the office before seven.
before. ____________________________
13 Nice to … ___ g meet a 29 (about three times a week) I’d say I play
colleague of tennis.
mine. ____________________________
(normally) There’s a staff meeting on
Complete this conversation with words from the Mondays.
list. ____________________________

sounds involve deal tell responsible charge Result ___________ / 30 marks

handle

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2 | Progress test
Working with words
Complete these sentences with words from the list.
budget track tasks deadline job update
schedule objectives resources skills
1 We’ll never meet the ___________ at this rate.
Can we go any faster?
2 You never know. At this speed we might even
finish ahead of ___________!
3 If we have another good day we’ll be back
on ___________.
4 It’s my job to allocate the necessary
___________ to departments and check they
have what they need.
5 The finance department is on the phone asking
why we don’t appear to be staying within
the ___________. I said they should talk to
you.
6 I find delegating ___________ one of the most
difficult things to do on a project like this.
7 My boss likes to receive weekly ___________
from everyone in order to avoid any problems
or delays.
8 Any successful project needs the manager to
set clear ___________ right from the
beginning.
9 Any project is an opportunity to learn new
___________.
10 Come on everyone. Let’s get on with the
___________, otherwise we’ll never get home.
Business communication skills
Complete these questions with the missing words.
11 ___________’s everything going?
12 ___________’s happening with the paint I
ordered?
13 So, ___________ are we with stage one?
14 ___________ you call them for me and find
out where the delivery is?
15 ___________ don’t I do that for you? I’ve got
time.
Business Result Intermediate Progress Test 2
Match answers in 16–20 to questions in 11–15.
Write the question numbers next to the responses.
16 I’m afraid I’m busy. _____
17 Great. Thanks. _____
18 We’ve completed it. _____
19 So far so good. _____
20 We’re still waiting for it. _____
Read these phrases for starting and ending a call.
There is one unnecessary word in each phrase.
Write this word next to the phrase.
21 Hello. Samira is speaking. ________
22 I must let you get on with. ________
23 What can I to do for you? ________
24 Thanks for your calling. ________
Language at work
Complete this email with the present simple or
present continuous of the verbs in brackets.
Dear Jaime
As you know, currently Josie 25___________ (take) a
month off because of family problems. As a result, I
26
___________ (need) someone to take over her
responsibilities on the New York project. So the reason
I 27___________ (email) you is to ask if you could
deal with it. I 28___________ (understand) that you
are very busy at the moment, but I 29___________
(think) I could delegate some of your less urgent work
to Bruno. I called your office and they said you
30
___________ (interview) people for the new position
all day, so can you call me back asap tomorrow?
Thanks.
Result ________ / 30 marks
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4 | Progress test
Working with words 17 The purpose _________ today’s meeting is to
…
Complete these sentences with words from the list. 18 That is a downside, but _________ the plus
side …
19 _________ the one hand it’s more expensive,
immediate user-friendly efficient time-saving
accurate personal convenient up-to-date
but on the other it’s more efficient.

1 Your home page is really easy to use. It’s Language at work

_________.
2 How_________ is this data? It seems to be for Complete these sentences with adjectives from the
last month. list. Change the form of the adjectives if necessary.
3 Can you give me an _________ reply on this,
as I need to know straight away? friendly long complicated convenient stressful
4 The new supermarket is very easy to get to fast
from my house. It’s really _________ for me.
5 These figures don’t seem to be _________. 20 My previous job was much _________ than
I’ve found at least two mistakes. my present one. I feel much more relaxed
6 The engine on my new car is so _________. It now.
does more miles than my last one with the 21 This new printer isn’t nearly as _________ the
same amount of petrol. old one. You have to wait ages for it to print.
7 We will not pass on any of your _________ 22 I’m sure you miss Sonia. How is your new
details to other companies without your assistant getting on? Is she as _________ as
permission. Sonia?
8 These new _________ procedures have really 23 They say the tax system is going to be simple,
reduced the hours everyone spends on but it seems _________ than ever to me.
paperwork. 24 My commute to work is even _________ now
that they’ve closed the road.
Match 9–13 to a–e. 25 Online banking is so much _________.

9 Consultants help … ____ Choose the correct answer from the words in italics.
10 Call centres make it easier … ____
11 Search engines let … ____ 26 I thought this week’s meeting was prepared
12 Using a laptop allows … ____ slightly / significantly better than last week. It
13 Financial advisors help … ____ was still quite bad, but at least we had an
agenda this time!
a for us to handle large numbers of enquiries. 27 The new software is nearly / isn’t nearly as
b staff to keep working while on the move. complicated as the previous version. They’ve
c us find information at the click of a button. really improved it.
d us to deal with our tax payments. 28 The more you use it, the better / as good you’ll
e organizations to improve the way they operate. become.
29 We certainly work a great / lot deal more like
Business communication skills a team.
30 I think a little / few more time spent planning
Complete these sentences with the correct might help.
prepositions.
Result ________ / 30 marks
14 It looks difficult _________ first, …
15 … but _________ fact it’s easier once you
know how.
16 It’s user-friendly, so _________ other words,
our customers will like it.

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5 | Progress test
Working with words Complete this conversation with the missing words.

Complete these sentences with words from the list. A Hello, I called earlier about the post in customer
Change the form of the word if necessary. service and we arranged an interview for next
Thursday afternoon.
guarantee require assist provide serve monitor
B Oh yes. I remember.
care satisfy expect A Well, I’m very sorry, but can we 18___________ it
forward to the morning?
1 Can you ___________ that the package will arrive B Well, I’m quite busy on Thursday morning. I’d
19
within 24 hours? ___________ the Friday morning.
2 The ___________ was rather slow at that new A That’s fine. 10 o’clock is 20___________ for me.
restaurant, but the food was good when it arrived. B Fine. We’ll see you then …
3 As part of your fitness check, we attach this
machine to your chest and it allows us to Language at work
___________ your heart.
4 In a recent survey we found that callers’ levels of Confirm a meeting with a customer by email. Write
___________ with the call centre were below each line of the email using the words below (two
average. marks per sentence).
5 With over 300 products in stock, we’re sure you’ll
find something to meet your ___________ . 21 write – confirm – our meeting – Friday 4th
6 We not only want to meet the ___________ of our
customers, we also want to exceed them. 22 we – meet – 10 a.m. – my office
7 I asked the shop ___________ for help, but she was
very rude to me. 23 bus to our company – leave – from train station –
8 Our customer ___________ policy is there to every fifteen minutes
ensure your complete satisfaction.
9 What kind of after-sales support does your
24 please note – our head of sales – also – join – us
company ___________ for its customers?
25 look forward – see – you
Business communication skills
21 ___________________________________
Complete this conversation with the missing words. 22 ___________________________________
23 ___________________________________
A Hello, I’m interested 10___________ your 24 ___________________________________
advert for customer service staff. Can you tell 25 ___________________________________
me a 11___________ more about the position?
B Sure, we have part-time and full-time Result _________ / 30 marks
vacancies and basically you answer questions
and help customers with any problems. Is that
something you could deal 12___________?
A Yes, I think so. I’d also like to find out
13
___________ the pay.
B Well, it would depend on your experience. The
best idea is for you to come in for a chat.
Would it be 14___________ for you to do
that?
A Maybe.
15
B ___________ about sometime this week?
A Next week would be better.
B OK. Wednesday the second 16___________
me.
A Sorry, I can’t 17___________ Wednesday, but
I’m free on Thursday afternoon.
B That’s fine …
Later the same day, the person calls again.
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