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TOPIC 1 Customer Management

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The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life
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The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life
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Never Split the Difference: Negotiating As If Your Life Depended On It
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Shoe Dog: A Memoir by the Creator of Nike
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The Outsider: A Novel
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The Emperor of All Maladies: A Biography of Cancer
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The World Is Flat 3.0: A Brief History of the Twenty-first Century
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TOPIC 1 Customer Management

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chirimu0910

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TOPIC 1 Customer Management

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TOPIC 1

What is customer centric? EXAM

VFN =value for money

The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life
From Everand
The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life
Mark Manson
Rating: 4 out of 5 stars
4/5 (5820)
The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are
From Everand
The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are
Brené Brown
Rating: 4 out of 5 stars
4/5 (1093)
Never Split the Difference: Negotiating As If Your Life Depended On It
From Everand
Never Split the Difference: Negotiating As If Your Life Depended On It
Chris Voss
Rating: 4.5 out of 5 stars
4.5/5 (845)
Principles: Life and Work
From Everand
Principles: Life and Work
Ray Dalio
Rating: 4 out of 5 stars
4/5 (609)
The Glass Castle: A Memoir
From Everand
The Glass Castle: A Memoir
Jeannette Walls
Rating: 4.5 out of 5 stars
4.5/5 (1717)
Grit: The Power of Passion and Perseverance
From Everand
Grit: The Power of Passion and Perseverance
Angela Duckworth
Rating: 4 out of 5 stars
4/5 (590)
Sing, Unburied, Sing: A Novel
From Everand
Sing, Unburied, Sing: A Novel
Jesmyn Ward
Rating: 4 out of 5 stars
4/5 (1104)
Hidden Figures: The American Dream and the Untold Story of the Black Women Mathematicians Who Helped Win the Space Race
From Everand
Hidden Figures: The American Dream and the Untold Story of the Black Women Mathematicians Who Helped Win the Space Race
Margot Lee Shetterly
Rating: 4 out of 5 stars
4/5 (898)
Shoe Dog: A Memoir by the Creator of Nike
From Everand
Shoe Dog: A Memoir by the Creator of Nike
Phil Knight
Rating: 4.5 out of 5 stars
4.5/5 (540)
The Perks of Being a Wallflower
From Everand
The Perks of Being a Wallflower
Stephen Chbosky
Rating: 4.5 out of 5 stars
4.5/5 (2104)
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
From Everand
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz
Rating: 4.5 out of 5 stars
4.5/5 (349)
Bad Feminist: Essays
From Everand
Bad Feminist: Essays
Roxane Gay
Rating: 4 out of 5 stars
4/5 (1018)
Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future
From Everand
Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future
Ashlee Vance
Rating: 4.5 out of 5 stars
4.5/5 (474)
The Outsider: A Novel
From Everand
The Outsider: A Novel
Stephen King
Rating: 4 out of 5 stars
4/5 (1867)
Her Body and Other Parties: Stories
From Everand
Her Body and Other Parties: Stories
Carmen Maria Machado
Rating: 4 out of 5 stars
4/5 (822)
The Sympathizer: A Novel (Pulitzer Prize for Fiction)
From Everand
The Sympathizer: A Novel (Pulitzer Prize for Fiction)
Viet Thanh Nguyen
Rating: 4.5 out of 5 stars
4.5/5 (122)
Angela's Ashes: A Memoir
From Everand
Angela's Ashes: A Memoir
Frank McCourt
Rating: 4.5 out of 5 stars
4.5/5 (441)
The Emperor of All Maladies: A Biography of Cancer
From Everand
The Emperor of All Maladies: A Biography of Cancer
Siddhartha Mukherjee
Rating: 4.5 out of 5 stars
4.5/5 (271)
Brooklyn: A Novel
From Everand
Brooklyn: A Novel
Colm Toibin
Rating: 3.5 out of 5 stars
3.5/5 (1947)
The Little Book of Hygge: Danish Secrets to Happy Living
From Everand
The Little Book of Hygge: Danish Secrets to Happy Living
Meik Wiking
Rating: 3.5 out of 5 stars
3.5/5 (401)
A Man Called Ove: A Novel
From Everand
A Man Called Ove: A Novel
Fredrik Backman
Rating: 4.5 out of 5 stars
4.5/5 (4771)
The World Is Flat 3.0: A Brief History of the Twenty-first Century
From Everand
The World Is Flat 3.0: A Brief History of the Twenty-first Century
Thomas L. Friedman
Rating: 3.5 out of 5 stars
3.5/5 (2259)
Steve Jobs
From Everand
Steve Jobs
Walter Isaacson
Rating: 4.5 out of 5 stars
4.5/5 (808)
The Yellow House: A Memoir (2019 National Book Award Winner)
From Everand
The Yellow House: A Memoir (2019 National Book Award Winner)
Sarah M. Broom
Rating: 4 out of 5 stars
4/5 (98)
Devil in the Grove: Thurgood Marshall, the Groveland Boys, and the Dawn of a New America
From Everand
Devil in the Grove: Thurgood Marshall, the Groveland Boys, and the Dawn of a New America
Gilbert King
Rating: 4.5 out of 5 stars
4.5/5 (266)
A Tree Grows in Brooklyn
From Everand
A Tree Grows in Brooklyn
Betty Smith
Rating: 4.5 out of 5 stars
4.5/5 (1929)
The Art of Racing in the Rain: A Novel
From Everand
The Art of Racing in the Rain: A Novel
Garth Stein
Rating: 4 out of 5 stars
4/5 (4208)
Yes Please
From Everand
Yes Please
Amy Poehler
Rating: 4 out of 5 stars
4/5 (1903)
Team of Rivals: The Political Genius of Abraham Lincoln
From Everand
Team of Rivals: The Political Genius of Abraham Lincoln
Doris Kearns Goodwin
Rating: 4.5 out of 5 stars
4.5/5 (234)
A Heartbreaking Work Of Staggering Genius: A Memoir Based on a True Story
From Everand
A Heartbreaking Work Of Staggering Genius: A Memoir Based on a True Story
Dave Eggers
Rating: 3.5 out of 5 stars
3.5/5 (231)
The Woman in Cabin 10
From Everand
The Woman in Cabin 10
Ruth Ware
Rating: 3.5 out of 5 stars
3.5/5 (2522)
Fear: Trump in the White House
From Everand
Fear: Trump in the White House
Bob Woodward
Rating: 3.5 out of 5 stars
3.5/5 (738)
Wolf Hall: A Novel
From Everand
Wolf Hall: A Novel
Hilary Mantel
Rating: 4 out of 5 stars
4/5 (3973)
John Adams
From Everand
John Adams
David McCullough
Rating: 4.5 out of 5 stars
4.5/5 (2409)
On Fire: The (Burning) Case for a Green New Deal
From Everand
On Fire: The (Burning) Case for a Green New Deal
Naomi Klein
Rating: 4 out of 5 stars
4/5 (74)
The Light Between Oceans: A Novel
From Everand
The Light Between Oceans: A Novel
M.L. Stedman
Rating: 4.5 out of 5 stars
4.5/5 (789)
Manhattan Beach: A Novel
From Everand
Manhattan Beach: A Novel
Jennifer Egan
Rating: 3.5 out of 5 stars
3.5/5 (792)
The Constant Gardener: A Novel
From Everand
The Constant Gardener: A Novel
John le Carré
Rating: 3.5 out of 5 stars
3.5/5 (104)
The Unwinding: An Inner History of the New America
From Everand
The Unwinding: An Inner History of the New America
George Packer
Rating: 4 out of 5 stars
4/5 (45)
Rise of ISIS: A Threat We Can't Ignore
From Everand
Rise of ISIS: A Threat We Can't Ignore
Jay Sekulow
Rating: 3.5 out of 5 stars
3.5/5 (137)
Little Women
From Everand
Little Women
Louisa May Alcott
Rating: 4 out of 5 stars
4/5 (104)

TOPIC 1 Customer Management

Uploaded by

Copyright:

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TOPIC 1 Customer Management

Uploaded by

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TOPIC 1 Customer Management

Uploaded by

Copyright:

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TOPIC 1

What is customer centric? EXAM

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