Project Quality Management: What

Why & How?

Nikki Shalley, Cameron Horne, Paige Speake,

Logan Schmidt
What is Project Quality Management?
Project quality management
involves managing processes to
meet project objectives.

Planning quality assurance, quality

control, and continuous
improvement throughout the
project lifecycle.

Aims to satisfy stakeholder needs

by delivering products or services
that meet defined quality
standards.

Quality management ensures

adherence to processes, identifies
areas for improvement, and aims to
exceed stakeholder expectations.
Project Quality Management Benefits: What?
Customer satisfaction: Focus on delivering high-quality products/services meets or exceeds
customer expectations, driving satisfaction, loyalty, and positive recommendations.

Cost savings: Prevents defects, errors, and rework, reducing resource, material, and time
expenses.

Reputation and brand image: Consistently high-quality projects strengthen reputation,

attracting new opportunities and retaining existing ones for long-term success.

Competitive advantage: Sets the organization apart from competitors, maintaining high
standards and market edge.

Continuous improvement: Cultivates a culture of ongoing enhancement by monitoring

outcomes and implementing corrective actions.

Compliance: Ensures projects meet industry standards, regulations, and compliance

requirements, reducing risks.

Employee engagement: Recognition and rewards for quality work boost team spirit, motivation,
and organizational success.
What’s My Role in PQM: Who?
Setting the tone: Leadership establishes the importance of quality management within the
organization and projects.

Providing resources: Leaders allocate necessary resources, including time, budget, and
personnel, to support quality management efforts.

Establishing standards: Leadership defines quality standards and expectations for project
deliverables.

Empowering teams: Leaders empower project teams to take ownership of quality

management processes and make decisions to ensure quality outcomes.
What’s My Role in PQM: Who?
Monitoring progress: Leadership oversees and monitors project quality management activities
to ensure adherence to standards and identify areas for improvement.

Removing barriers: Leaders address obstacles and challenges that hinder quality management
efforts, enabling teams to focus on delivering high-quality results.

Promoting a culture of quality: Leadership fosters a culture that prioritizes quality throughout
the organization, emphasizing its importance in all aspects of project execution.

Leading by example: Leaders exemplify commitment to quality through their actions and
behaviors, inspiring teams to uphold high standards.
Project Quality Management Process: How?
Planning Quality: Define standards, identify requirements, and establish measurement
methods.

Performing Quality Assurance: Ensure adherence to processes, conduct audits, and identify
areas for improvement.

Performing Quality Control: Monitor deliverables, test products/services, and address defects
to maintain quality.

Reporting and Continuous Improvement: Communicate quality performance, analyze data,

and implement enhancements based on feedback.
Quality Planning
What is it:

Quality planning is a structured process that organizations use to define the quality standards
and requirements for a project, product, or service.

How it works:

Setting and identifying quality standards, establishing processes and procedures, defining
measurements and metrics, risk assessing, resource planning, and documentation.

Why we use it:

To ensure customer satisfaction, minimize risks, optimize resources, and provide constant
improvements.
Quality Assurance
What is it:

Quality assurance is a systematic process designed to make sure that a product, service, or
project meets specified quality standards.

How it works:

Developing and documenting processes, perform quality audits, skills training and
development, establishing key performance indicators (KPI’s), and documentation and record
keeping.

Why we use it:

Prevention of defects, customer satisfaction, compliance with quality standards, productivity

and efficiency, and risk mitigation.
Quality Control
What is it:

Quality control is a set of processes and activities designed to monitor and verify that the
output of a project, product, or service aligns with quality standards.

How it works:

Inspecting and testing, sampling, corrective action, documentation, and using quality control
charts.

Why we use it:

Defects identification, consistency, customer satisfaction, compliance with specifications, and

cost reductions.
Quality Metrics
What is it:
Quality metrics are measurements used to evaluate the quality and effectiveness of various aspects
within a project.

How it works:
Referencing the agreed upon parameters for quality against what has been completed within the project. Some
metrics may include a cost performance index (CPI), schedule performance index (SPI), or customer feedback.

Why we use it:

Analyzing these can determine whether or not we are on pace for the current milestones in terms of overall
quality as well as our timeline.
Quality Review
What is it:

Quality review goes hand-in-hand with quality metrics. It is a systematic and structured examination of project
deliverables to assess their adherence to quality standards and requirements.

How it works:

Examining deliverables, possible defects, as well as documentation review. By looking at our quality metrics,
and end goals, we should be able to confirm that the project holds the same quality that the stakeholders
expect.

Why we use it:

This is a final check to ensure the project delivers high-quality results and meets stakeholders expectations.
 Risk Management
What is risk management?
Risk management is a process that affects every moving piece within a project management team. It is a process that involves risk
identification, assessment, and analysis.

What do we do when we have identified a risk?

At this point, a project manager needs to come up with a response plan. The four strategies that most PM’s use for risk response
planning are: avoidance, mitigation, transfer, or risk acceptance.

Each one of these can be used for different risks, but it is important to determine what strategy works best for each individual risk
(Chandler, 2020).

What next?
Risk management is an ongoing process. Good risk management requires risk monitoring and plans in place for when a risk inevitably
shows up. It requires documentation of identified risks and their response plans along with constant communication and continuous
improvement.
 Check Sheets: How and Why?
A check sheet involves 4 steps:
A check sheet is used to collect data- this data can
● Define events and data “disclose the true nature of the problem and
● Decide who, what, when, where, how, and
provide a foundation for subsequent analysis and
why
● Design the check sheet
action” (Rose,2014)
● Collect data
(Rose, 2014)
 Graphs: How and Why?
“The purpose of a
graph is to organize,
summarize, and
display data, usually
over time”(Rose, 2014)
Commonly used graphs:
➔ Histograms
◆ Line Graph
◆ “Commonly used to report financial
information”(Rose, 2014)
➔ Pareto Charts
◆ Bar Graph
◆ “Can show data over time or data at a
single point in time”(Rose,2014)
➔ Scatter Diagrams
◆ Circle Graph- “Pie Chart”
◆ “Is useful for displaying data
when the relationships between data
elements and the whole are more im-
portant than showing data over
time.”(Rose, 2014)
How can the evergreen organization benefit from PQM?
EverGreen Organizational
Culture ● Program culture that aligns with
customer values
● Internal culture of accountability

EverGreen Customer
Satisfaction
● Delighted customers- lasting client
relationships
● Perceived value and proven results

EverGreen Competitive
Market Advantage
● High quality services and products
● Competitive project selection
How can the evergreen organization benefit from PQM?
EverGreen’s Operating Costs
and Reduction of Waste
● Unmatched/equitable customer pricing
● Environmentally sustainable practices
● Optimized revenue and time returns

EverGreen Job Demand

Increase
● Attracting top talent in the industry
● Enabling room for growth and
organizational expansion
Literature References

Chandler, J. (2020). Project Risk Assessment, Drawing from Chapter 11 of the PMBOK, 6th Edition.

Rose, K. (2014). Project Quality Management, Second Edition: Why, What and How(2nd ed.). J.
Ross Publishing
 Visual Aid References

● https://www.tryonsolutions.com/go-live-checklist-for-wms/ (Slide 11)