remaining blank pages. tion, appeal to evaluator and /or equations written eg, 42+8 = 50, will be treated as malpractice, Important Note : 1, On completing yo 2. Any revealing of ident USN Time: 3 hrs. 1OME758. Seventh Semester B.E. Degree Examination, June/July 2019 Total Quality Management Max. Marks:100 Note: Answer any FIVE full questions, selecting atleast TWO questions from each part. PART-A Define Total Quality Management, Explain six basic concepts of Total Quality Management. ‘What are the obstacles of implementations of Total Quality Management? Briefly explain seven steps of strategic planning. Explain Demings philosophy. Explain Vision, Mission statements. Briefly explain different types of teams. What are the actions an organisation can take to handle customer complaints? Write short notes of any five 7 QC tools. Explain PDCA cycle. Describe the process of Bench marking and Quality function deployment. PART-B With the help of sketches, explain tree diagram. Explain the i) Nominal group technique and Affinity diagram. Explain Pareto Diagram with neat sketch and mention the steps involved. Mention the basic tools of statistical process control. Explain them in brief. the ISO ~ 9000 series of standards, concept and stages of Six Sigma, Expl Expl Explain any five Product development tools. What is meant by Product acceptance control? Explain. | (10 Marks) (10 Marks) (10 Marks) (10 Marks) (04 Marks) (06 Marks) (10 Marks) (05 Marks) (05 Marks) (10 Marks) (10 Marks) (10 Marks) (10 Marks) (40 Marks) (10 Marks) (10 Marks) (10 Marks) (10 Marks)@ Visvesvaraya Technological University Belagavi, Karnataka — 590 018. [OME F528 = ‘Scheme & Solutions Signature of Scrutinizer Subject Tite TOTAL Qverita Maniac Emer subject Code: 10 10 evs Marks Question Solution D) Lack of Ufilation a® He KIO = 10 roe = ee ) custo mes needs List o€ curve steps 2) Custorese Positoung> | cx piejuoter 1X7 3) Fidv-ve. predict Dap Aroly es ¢ th 344= (0 3 agent eo +r == Y IA plermentodson 7 Treo ee ns Deming'’s philasophysCrsie Exphnation) Man 40 poids K1Cach = LO uw—. | Allocated Definition of TAM —> wads. Siz Bosic_Cn cepts Genieg Explanation) D Committed & Involved Management 2) Exteosral £ Intesrol Customer BD Effective vtrlesation op work force. | SXG 3 sure fang Tess = i prlveses of .... 3 marks 4 8) Establish. Peiefoernemeg to 1b] jack f Menogemenk Spposdk GBpieh Epplaan) Boe dhe tek change. Bauch Explain) 3 Sropowpere planoingsd Lock of Trainings s) bade of Education OL ack oP Data x Meas wecwrg>échriques Y Lock of athen tion to custome ¥) Lack ef Tear Gomk @) Cormbinecs Puilove- to- loCosson Fyrcitoral © erwirkhey cong Sa] Visto Statersenk —— > eccarks rssrem S menb — 2 ready 3b “Types” ff “Teceens CEkiel Ex planadien | @ferocesc eroerub team team ce tom ~ WS" 4 tify © keceving> to aie Ios Sree ery Progutnug, choad ten s 46 | PRCA. cycle’. ~ Hgeze 4 el leradien | s~ ! ey a Pabe Fe 4c |Bmef Desesaptor of — > Mead ial Porto — Ss marks 4 me =e 'Sxpectobion mpploiey | Repo ae hse wo _| '° cause 7% ~ chest foe ) prs il fp Study @ Fores RCE > to: gresee baw | @©O * Measings poroduck acc acceptemee — _—— Ds upton Peano — 2.10 6Cb) Membominy F—toov — Gumores- ER plO4ater of [ton — 6 worvrs j P! Uwe. 6 Mayckl Cdn ot oresped) Erxeplar aby 0 — Z ~ to od O® Wrniral pe eg Tchoque ~ — § oraoeks | qSterm — BStice eats ga 10 reeds | 40 © Fiewe. © of Pils Dam, — Sere A Le Papa somal Meni ates Siar ecg ap - C orDS = iia. ret 10 Sseplan cdion soap nm ~~ 2am & Sood ~ & gone “ Scott os _ ae « SOE RQ00p — = co ' fo wade [L© i) caps 4 See “Sqma St 4 ee Of ty eS : ©) 10 wpexde [10 3) wove tod Fede ch Sahil modelling, | a RPT, DEM RA, FMA lee Lo