50, will be treated as malpractice. ‘ LY ines on the remal writen eg, 4 ly draw diagonal cro peal to evaluator and/or equat F z : 2 E CCS SCHEME I ] | l 15ME664 Sixth Semester B.E. Degree Examination, Dec.2019/Jan.2020 Total Quality Management Time: 3 hrs. Max. Marks: 80 10 Note: Answer any FIVE full questions, choosing ONE full question from each module. Module. a. Define Quality. Discuss how quality plays an important role in improving the productivity of a company. (06 Marks) b. Explain 14 points of Deming that helps to improve quality (10 Marks) OR a, Explain with a neat diagram, ISO 9001 requirements (10 Marks) b. Explain briefly various ISO series of standards, (06 Marks) Module a, List 12 characteristics of Quality leader (06 Marks) b. Explain the framework of MBNQA with a neat block diagram. (10 Marks) OR a. Explain different ways in which quality leaders can help the organization to improve quality. (10 Marks) b. Explain different ways of communication. (06 Marks) Module. a. Discuss briefly customer's perception of qu: (08 Marks) b. What is Kano model? Why is it used? Explain. (08 Marks) OR a. Explain briefly characteristics of successful teams. (08 Marks) b. What is Employee Empowerment? How is it helpful for an organization? (08 Marks) Module-4 a. Explain with a neat diagram the P-D-S-A cycle. (10 Marks) b. Explain how Six Sigma helps an organization to improve quality of process. (06 Marks) OR a, Draw a cause and effect diagram for the problem of getting a foreign body in a product. (08 Marks) b. Explain various measures of central tendency and measures of dispersion. (08 Marks) Module-S a. What is Benchmarking? Explain the process of benchmarking. (08 Marks) b. Explain how Information Technology has helped e-Learning and e-Commerce in recent times. (08 Marks) OR a. Explain various parts of House of Quality (08 Marks) b. Differentiate between sequential engineering and concurrent engineering with proper block diagrams. 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