CB CS SCHEME | ] usn | | 17ME664 L Sixth Semester B.E. Degree Examination, July/August 2021 Total Quality Management Time: 3 hrs. Max. Marks: 100 Note: Answer any FIVE full questions. g 2 1a. _Listout various Guru’s of TQM and briefly explain their contribution in TQM. (09 Marks) i b. Explain TQM framework with the help of a block diagram. (08 Marks) z ¢. What are the potential benefits of TQM? (03 Marks) z £2. a. Briefly explain the different series of standards of 1509000, (06 Marks) g2 b. Describe the benefits of ISO. (04 Marks) 5S c. Explain the req (10 Marks) is #e 34 3 a. Explain the characteristics of quality leaders. (10 Marks) be b. Define Ethics. What are the root causes of unethical behavior? (10 Marks) 28 t 4 a. List out Deming’s 14 points of TQM philosophy and explain any three. (10 Marks) s b. Explain seven steps for strategic planning. (10 Marks) 2 5 i 5 a. Explain the perception of customer about quality (10 Marks) 2 b. With a neat sketch, explain Kano’s model of customer satisfaction (10 Marks) i 2 6 a. Whatis ‘Empowerment’ and explain briefly the three conditions to achieve empowerment. 3 (08 Marks) = Define Team. Describe the various characteristics of successful teams. (08 Marks) 5 c. List out various benefits of employee involvement. (04 Marks) i 5 7 a. What are the different types of improvement strategies? Explain. (10 Marks) b. Explain PDSA cycle for continuous process improvement with aneat sketch. (10 Marks) £3 8 a. Explain control chants for variables and attributes. (10 Marks) H 2 b. Explain (i) Cause and effect diagram (ii) Process flow diagram. (10 Marks) 2 3 9 a. Explain the three main types of benchmarking. (06 Marks) 2 b. What are the benefits of environmental management system model? (08 Marks) i cc. What are the advantages of Quality by Design? (06 Marks) i 10 a. What is ‘House of Quality’ in QFD? Explain the parts of house of quality with a neat sketch. (10 Marks) b. Define FMEA. Discuss the 4-stages of FMEA (10 Marks)oS Visyesvaraya Technological University Belagavi, Karnataka — 590 018. \ ExdouStioy absit~tien, ceabsriatray tu teagy (0 #01 wk cael) _ b) “rea Pawo. cot Beer dagen utd — Lae ) | aesp ~rals ou recbuleqitl £ real ~teala oud Petucy { Predict & AH sexu i Ragga Cag ustton i each Hook ) Bowe bite a “Tey (era hy mm oe)“t30 doce. reno exe ustey + "ESO Yoo! 3 rean OE OD Wekdteg TSO Fook : 2oow .), $b) bous beg @ 380 COtratuun oy keuobite yp ot wait each) c) Ts0 700! cuguiacak *, Elk chaos, — — brwieb eaplarcifioy (cB eel we poh) — — of steht cde! 62. TO SE ay acts. SH Leadwship- (Ptturaun — 1 bese rol wut b) Debuthzen, Stites - Ral— causes Ar unatined balavteys (> cannes po} wictir 64 each) ee ree S Beunge ly 8ab7 SOEE pw OAS eucdike fr cach) eof ihe 2a Se Bn psa (eaxel) Dave oes Salona — 1O 20 edule —2. be oO 3Lik oh & pect Capleton ab gexec toys ») Caplatatey Kaus), unk) ob usegokon batrengtd Ia ot 10 [23 en c/o (6) ad debuttiay et Segre at a ra thon coukity < Codusithon “A Sack dle welt |ieb —— b) Dehua, AB Trea 3 Wurm to cbesaelenwalys p oT us ech) fos eC) Reuebife H eughyce cuvelyeucit CPtiumau of oO} uc each) Oke 2DSolution mn Taal Qh Mumia subject Code: POLE. | sbecea _Bedule —y a’) 4 Types B-— ldbssat— huproseutit Shares Sy ou Coy tepea » 2 week eck’) 1O b) Ske ~ be cot rueup precas, lupsoveuaitt cx | 0 Exdatthon GF ghoses (09 p01 cute ech) | 07 1a 2D (o®) a) coke cbaSits 68% veociablog ya we) (% aud R cleat) (ors02! fi eet) oy Shel cnt: be Athi (b, ab, ofc clot) (ougel O3 clay » on ude each \ | 06 ov cause ound of ist droge acetal Or eqfaithon ————— [28 civ Proces, there chest oD. ave ~ OO 63 Cagle ————— ter —heSubj rae Teall Quite Ber wood Sabject Code: TUES s Sie Aloeted _ Sdule -— oS & tye Bh bevel woe - to, couptttve , past (o> tga of ) Beads B- ers rls 02, Global 2 /on ne vse (Gest ie Seana 1 geo BY Os <) Adveittges oh aualitic i fe Desig Chim ob ahidlog @} wade ech) | 06 ps Con) a) sebaition Be house a galt’ ~ Jor Bkthh *s — | o2~ ob pay = Gqhitaton ~ (86% 0} mebite evch)| 6 1. b) sebuthe GB PREF —= |e2~ 4itsqos - Erglowsttiay (opp o> waste 8 [os_ 7 jlo 20