Member Name: Ronnie Emberton

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Chat Started: March 13, 2024 08:02 PM

Queue Name: chat_bank_dep_svc
Agent: Jaime

08:02 PM: System: We'll get you to an agent shortly. Don't close the window or you'll
lose your place in line. Please review the disclosures.
08:02 PM: System: Credit cards are issued by USAA Savings Bank and serviced by
USAA Federal Savings Bank. Other bank products are provided by USAA Federal
Savings Bank. Both banks are Member FDIC. Some USAA deposit accounts are
interest-bearing accounts. Any interest rates provided are Annual Percentage Yields,
or APYs. Insurance and investment products are not a deposit or other obligation of,
or guaranteed by, USAA Federal Savings Bank or USAA Savings Bank; Insurance
and investment products are not insured by the FDIC or any other agency of the
United States; and Insurance and investment products may include investment risk,
including possible loss of value.In order to proceed, you must acknowledge that you
have received the Non-Deposit Investment and Insurance Product disclosure. Please
respond "YES" or "Y" to acknowledge that you have received the Non-Deposit
Investment and Insurance Product disclosure that was just provided. To decline the
disclosure and end this chat, please respond "No" or "N".
08:11 PM: Jaime: Jaime has joined the conversation
08:11 PM: Jaime: Hello! Thank you for chatting with USAA today, my name is Jaime
with deposit services, I appreciate your patience while holding, to create an
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exceptional experience I will be asking a few questions throughout our chat
conversation. bear with me just 2-3 minutes to bring up your account information for
you. How may I help you today?
08:12 PM: Ronnie: I'm looking on my mobile check deposit transaction and it says
that the images of the of the check are not loading do you guys have the images of
the check or is that just a system I just want to make sure that it's not going to mess
up the deposit and that the deposit is going to go through
08:14 PM: Jaime: Thank you! I understand the concern with a deposit but you are all
good, that is just a system error but we do have the image of the deposit for you
08:15 PM: Ronnie: okay is that still going to go through on the 21st is there anything I
can do to help it Go in earlier
08:17 PM: Jaime: I do see those funds will be available for you on 03/21, I will be
happy to see if we can release that hold for you now. it will take just a moment to
request a review to determine if an exception can be granted to release the hold on
your deposit. If an exception is allowed, the funds will be made available immediately.
If not allowed, the funds will remain on hold until the expiration date.
08:17 PM: Ronnie: okay thank you
08:18 PM: Jaime: Thank you, unfortunately we are not able to release that hold today,
we will have to wait for that check to clear but those funds will be available for you
first thing on 03/21
08:19 PM: Ronnie: for future reference if I mobile deposit a check next time I try how
long will it take cuz I thought it was supposed to be like once you receive it it goes on
the next day or on the same day
08:21 PM: Jaime: Anytime you deposit a check there may be a hold just until that
check clears and we receive the funds from the issuing bank for you which typically
takes up to 7 business days but the APP will always let you know before you submit
the deposit if there will be a hold or not
08:23 PM: Jaime: Was there anything else I could help you with today?
08:25 PM: Jaime: Just checking in to ensure we haven't lost our connection?
08:27 PM: Ronnie: sorry thanks
08:28 PM: System: You are now disconnected.

Chat Session Ended By: Ronnie

Chat Ended: March 13, 2024 08:28 PM

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