Manila (COD) Orders Process Flow

Miracle Jewel

Online Live Packaging Team

STEPS Sales Rep Customer Encoder Delivery Treasury (Evelyn)
Seller Section Leader
Offer item x
Check available item qty x
Offer planned item qty x
"Mine" the item x
Identify qualified miners x
Get customer Information x
Pass order and customer details to Admin x
Observe proper endorsement of the order to the assigned Manila encoder.
x
Encode the order. Indicate "COD" on the invoice.
After order confirmation, forward invoice to Sales x
Rep w/ "For Dispatch" stamp.
For COD, "For Dispatch" stamping is done by the Encoder.
x
Forward item and invoice to Packaging Section (PS)
Observe proper endorsement of the order to the assigned Manila packer.
Ensure that items for dispatch are immediately x
processed by PS
Wrap/Pack/Box item and confirm delivery x
Forward item and invoice to Delivery x
Ensure that ready items for delivery at
immediately delivered. Summarize, analyze and x
correct causes of delays.
Deliver the item x
Receive payment from CS x
Confirm receipt of item x x
Remit payment to treasury x
Make remittances summary (Den)

Accept and safekeep remittances for later x

depositing
Inform SR about the receipt confirmation x
Ensure that all items for DISPATCH must at least be
in "IN TRANSIT" status by end of the current x
month.
OBSERVE ONE ITEM ONE INVOICE POLICY. FOR SELECT ACCUMULATORS, ALL ITEMS MUST GO WITHIN THE MONTH.
ENCOURAGE RESELLERS/ACCUMULATORS TO BUY VIA MIRACLE JEWEL E-COMMERCE PLATFORM ONCE IT GOES LIVE.
MJ E-COMMERCE WILL HAVE SEPARATE SALES REPs AND ENCODERS (another division).

IF ORDER IS CANCELLED
Case 1: Cancelled at Encoder Level
Cancel the transaction on the System in the x x
presence of Team Leader
Inform Sales Rep about the cancellation in the x
system
Case 1: Cancelled at the PS Level
Inform Encoder about the cancellation x
Return the item and invoice to the Encoder.
Document the return of the items. (Check if this x
could be documented in the System.)
Cancel the transaction on the System in the x x
presence of Team Leader
Return item and invoice to the SR. Stamp x x
"CANCELLED" on the invoice and sign.
(Only Team Leaders have "CANCELLED" stamps.)

Stamp "VERIFIED CANCELLATION"and sign on the

invoice. Forward invoice to Treasury as a control x
procedure.
(Only SALES REPs have "VERIFIED CANCELLATION" stamps.)
Ensure that order cancellations are analyzed for x
proper and immediate resolution.
Provincial and International Orders Process Flow
Miracle Jewel

Online Live Payment Packaging Team

STEPS Sales Rep Customer Encoder Verification Delivery Treasury (Evelyn)
Seller (Diane) Section Leader

Offer item x
Check available item qty x
Offer planned item qty x
"Mine" the item x
Identify qualified miners x
Get customer Information x
Pass order and customer details to Admin x
Observe proper endorsement of the order to the assigned Provincial or International encoder.
Encode the order. Indicate "Provincial" or
"International" on the invoice. x
Follow up daily with CS the payment x
Ensure that payments are made following standard x
deadlines
Submit proof of payment (POP) to Encoder x
Forward the signed invoice to Diane with POP x
After payment confirmation, forward invoice to x
Sales Rep w/ "For Dispatch" stamp.
Make payments summary.

For Provincial and International, "For Dispatch" stamping is done by Diane.

x
Forward item and invoice to Packaging Section (PS)
Observe proper endorsement of the order to the assigned Provincial or International packer.
Ensure that items for dispatch are immediately x
processed by PS
Wrap/Pack/Box item and confirm delivery x
Forward item and invoice to Delivery x
Ensure that ready items for delivery at
immediately delivered. Summarize, analyze and x
correct causes of delays.
Deliver the item via LBC/FedEx x
Confirm receipt of the item x x
Inform SR about the receipt confirmation x
Ensure that all items for DISPATCH must at least be
in "IN TRANSIT" status by end of the current x
month.
OBSERVE ONE ITEM ONE INVOICE POLICY. FOR SELECT ACCUMULATORS, ALL ITEMS MUST GO WITHIN THE MONTH.
ENCOURAGE RESELLERS/ACCUMULATORS TO BUY VIA MIRACLE JEWEL E-COMMERCE PLATFORM ONCE IT GOES LIVE.
MJ E-COMMERCE WILL HAVE SEPARATE SALES REPs AND ENCODERS (another division).
IF ORDER IS CANCELLED
Case 1: Cancelled at Encoder Level
Cancel the transaction on the System in the x x
presence of Team Leader
Inform Sales Rep about the cancellation in the x
system
Case 1: Cancelled at the PS Level
Inform Encoder about the cancellation x
Return the item and invoice to the Encoder.
Document the return of the items. (Check if this x
could be documented in the System.)
Cancel the transaction on the System in the x x
presence of Team Leader
Return item and invoice to the SR. Stamp x x
"CANCELLED" on the invoice and sign.
(Only Team Leaders have "CANCELLED" stamps.)
Stamp "VERIFIED CANCELLATION"and sign on the
invoice. Forward invoice to Treasury to initiate x
return of payment to CS.
(Only SALES REPs have "VERIFIED CANCELLATION" stamps.)
Return payment to the customer. (Ensure that all
stamping and signing requirements are complied x
with.) Update the System.
Ensure that all return of payments are made on x
time. Daily check the System.
Ensure that order cancellations are analyzed for x
proper and immediate resolution.