Payumo, Glink Gasel T.

BAOM 1A

03_Performance_Task_1

1. Using at least (2) different quality tools, analyze the data and present your
conclusions.
• A fishbone diagram, often known as a cause-and-effect diagram, shows all the
possible causes of a problem at its core. Just write the problem you're having to
start using this tool. After you've located it, try filling in the box to the right. The main
reasons for next on the list will be the problem with the fish's spine.
• To display the frequency at which each item received the lowest rating, a Pareto
chart was used. The top three items speed of service, print program, and seating
were accountable for the "F." Based on this chart and the 80-point survey, the bulk
of concerns regarding the other issues rule of 20. Usually, causes are broken down
into groups of individuals, activities, resources, and equipment.

2. How could the survey have been more useful?

• Surveys are essential since they provide first-hand data from the individuals you've
chosen as essential to your goal. They assist you in understanding the causes of
them, opinions expressed and remarks made by your customers. They help you to
make comparisons between organization to competitors and looking for chances to
advance certain consumer stages travel. They are the most reliable method for
getting frank comments from your users on different platforms. They also make it
easier to reach out to new markets.

3. After presenting two tools what should Southern University do with the data?
• The Pareto principle states that management should deal with the concerns
pertaining to the seating arrangements, the printed program, and the speed of
service, as they make up 80% of all complaints. Qualitative data is effectively
_utilized to solve issues that impact quality. Reinforced by numerical instruments.
Prior to starting the data collection procedure, it is essential to establish objectives
to keep yourself from getting overwhelmed.