Professional Documents
Culture Documents
CBC-Bookeeping NC III
CBC-Bookeeping NC III
CBC-Bookeeping NC III
TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Structure
Basic Competencies
No. of Hours: (20 hours)/21st century
Unit of Competency Module Title Learning Nominal
Outcomes Duration
Participate in Participating in LO1: Obtain and 4 hours
workplace workplace convey workplace
communication, communication, information
Develop career Developing
and life career and life LO2: Perform
decisions, decisions, duties following
Solve/Adress Solving/Adressing workplace
routine problems. routine problems. instructions
LO3: Complete
relevant work-
related documents
1
LO 4: Manage
one’s emotion
LO 5: Develop
reflective
practice
LO 6: Boost self-
confidence and
develop self-
regulation
LO 7: Identify
routine
problems
LO 8: Look for
solutions to
routine
problems
LO 9:
Recommend
solutions to
problems
Work in a team • Working in a LO1: Describe 5 hours
environment, team team role and
Contribute to environment, scope
workplace • Contributing to
innovation, workplace LO2: Identify
Present relevant innovation, one’s role and
information. • Presenting responsibility
relevant within team
information.
LO3: Work as a
team member
LO4: Identify
opportunities to do
things better
LO6: Integrate
ideas for change in
the workplace
LO7: Gather
2
data/Information
LO8: Assess
gathered
data/information
LO 3. Maintain
professional
growth and
development
LO4. Apply
entrepreneurial
workplace best
practices
LO5.
Communicate
entrepreneurial
workplace best
practices
LO6. Implement
cost-effective
operations
Practice Practicing LO1. Identify 6 hour
occupational occupational OSH
safety and safety and compliance
health policies and health policies and Requirements.
procedures, procedures,
Exercise efficient Exercising LO2. Prepare
and effective efficient and OSH
sustainable effective requirements
practices in the sustainable for compliance.
workplace. practices in the
workplace. LO 3. Perform
3
tasks in
accordance
with relevant
OSH policies
and
procedures.
LO5. Determine
causes of
inefficiency
and/or
ineffectiveness
of resource
utilization.
LO6. Convey
inefficient and
ineffective
environmental
practices.
Common Competencies
No. of Hours: (24 hours)
Unit of Module Title Learning Outcomes Nominal
Competency Duration
1. Apply quality 1. Applying quality 1.1 Assess quality of 6 hours
standards standards received
materials
1.2 Assess own work
1.3 Engage in quality
improvement
2. Perform 2. Performing 2.1 Plan and prepare 6 hours
computer computer for task to be taken
operations operations undertaken
2.2 Input data into
computer
2.3 Access information
using compute
2.4 Produce output/
data using
computer system
2.5 Use basic
functions of a www-
4
browser to
locate information
2.6 Maintain computer
equipment and
systems
3. Maintain an 3. Maintaining an 1.1 Tasks accurately 6 hours
effective effective identified.
relationship with relationship with 1.2 Priority allocated to
client/customer client/customers each task.
s 1.3 Time lines
allocated to each task
or series of tasks.
1.4 Tasks deadlines
known and complied
with whenever
possible.
1.5 Work schedules
are known and
completed with agreed
time frames.
1.6 Work plans
developed according
to assignment
requirements and
employer policy.
1.7 Uncompleted work
or tasks detailed and
responsibility
for completion passed
to incoming shift or
other
appropriate persons.
Core Competencies
5
bid stations and
equipment
1.3 Set-up the
tables in the
dining area
6
4.6 Conclude food
service and
close down
dining area
ON-SITE EVENT MANAGEMENT SERVICES
1. Provide on-site 1. Providing on- 1.1 Prepare for 8 hours
event management site event on-site
services management management
services 1.2 Oversee
meeting/event set
up
1.3 Monitor
meeting/event
operation
1.4 Oversee
meeting/event
breakdown
Present room
service account
2.Manage 2.Managing 2.1 Identify event 8 hours
contractors for contractors for operational
indoor events indoor events requirements
2.2 Source
contractors
2.3Monitor
contractors
3. Develop and 3. Developing and 3.1Seek 8 hours
update knowledge update information on
on protocol knowledge on appropriate
protocol protocol
3.2Integrate
appropriate
protocol
procedures into
work activities
3.3Update
knowledge on
protocol
Assessment Methods:
Simulation/Practical test with oral questioning
Written test
oral examination
Practical test
Course Delivery:
The delivery of training should follow to the design of
the curriculum. Delivery should be guided by the 10 basic
principles of competency-based TVET.
7
• The training is based on curriculum developed from the
competency standards;
• Learning is modular in its structure;
• Training delivery is individualized and self-paced;
• Training is based on work that must be performed;
• Training materials are directly related to the competency
standards and the curriculum modules;
• Assessment is based on the collection of evidence of the
performance of work to the industry required standard;
• Training is based both on and off-the-job components;
• Allows for recognition of prior learning (RPL) or current
competencies;
• Training allows for multiple entry and exit; and
• Approved training programs are Nationally Accredited
Resources:
8
internet Directory
connection
1 unit LCD projector
2 units Two-way radio
2 units Mobile phone
1 unit Telephone
1 unit Fax machine
1 unit Digital camera
1 unit Video camera
1 unit Microphone
1 unit Sound system
1 unit Megaphone
5 sets First aid kit
*NOTE: Implementation of the training program can be facilitated through a
Memorandum of Agreement between the training provider and industry partner/s
regarding the use of facilities. This is in response to the high cost of facilities and
equipment. Airconditioned vehicles can be hired on a per trip basis subject to
requirement.
Facilities:
Based on a class intake of 25 students/trainees.
Qualification of
Instructors/Trainers:
9
MODULES OF INSTRUCTION
BASIC COMPETENCIES
10
BASIC COMPETENCIES: EVENTS MANAGEMENT SERVICES NC III
SECTOR: TOURISM
UNIT OF COMPETENCY :PARTICIPATE IN WORKPLACE COMMUNICATION,
DEVELOP CAREER AND LIFE DECISIONS,
SOLVE/ADRESS ROUTINE PROBLEMS.
MODULE TITLE :PARTICIPATING IN WORKPLACE COMMUNICATION,
DEVELOPING CAREER AND LIFE DECISIONS,
SOLVING/ADRESSING ROUTINE PROBLEMS.
MODULE DESCRIPTOR : This module covers the knowledge, skills and
attitudes required to obtain, interpret and convey
information in response to workplace requirements.
Furthermore, this unit covers the knowledge, skills, and
attitudes in managing one’s emotions, developing
reflective practice, and boosting self-confidence and
developing self-regulation.
Moreover, it also covers the knowledge, skills and
attitudes required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.
Upon completion of this module the students/ trainees will be able to:
LO 1: Obtain and convey workplace information
LO 2: Perform duties following workplace instructions
LO 3: Complete relevant work- related documents
LO 4: Manage one’s emotion
LO 5: Develop reflective practice
LO 6: Boost self-confidence and develop self-regulation
LO 7: Identify routine problems
LO 8: Look for solutions to routine problems
LO 9: Recommend solutions to problems
11
relevant and nonverbal students/
information is communication trainees Lecture Written
accessed 1.2 Different must be examination
from modes of provided Demonstratio
appropriate communication with the n Observatio
sources 1.3 Medium of following: n
communication
1.2 Effective in 1. Writing
questioning, the workplace material
active 1.4 s (pen
listening Organizational &
and speaking policies paper)
skills are 1.5
used to Communicatio 2. Referen
gather and n ces
convey procedures (books)
information and
systems
1.3 Appropriat 1.6 Lines of 3. Manual
e Communicatio s
medium is n
used 1.7 Technology
to transfer relevant to the
information enterprise and
and the
ideas individual’s
work
1.4 Appropriat responsibilities
e non- 1.8 Workplace
verbal etiquette
communicatio
n is
used
1.5 Appropriat
e lines
of
communicatio
n
with
supervisors
and
colleagues
are identified
and
followed
1.6 Defined
workplace
procedures
12
for the
location and
storage of
information
are
used
1.7 Personal
interaction is
carried out
clearly
and concisely
13
conducted in individual’s
a work
courteous responsibilitie
manner s
2.5 Where 2.8 Effective
necessary, questioning
clarifications techniques
about (Clarifying
routine and
workplace probing)
procedures 2.9 Workplace
and etiquette
matters
concerning
conditions of
employment
is
sought and
asked
from
appropriate
sources
2.6 Meetings
outcomes
are
interpreted
and
implemented
14
data is Workplace files,
recorded on policies cyberspace)
standard 3.5
workplace Communication Manual filing
forms procedures system
and and
documents systems Computer-
3.3 Errors in 3.6 Technology based filing
recording relevant to the system
information enterprise and
on the Telephone
forms/ individual’s
documents work Electronic and
are identified responsibilities two-way radio
and
acted upon Written
3.4 Reporting including
requirements electronic
to means,
supervisor memos,
are instruction and
completed forms
according to
organizational
HR/Personnel
guidelines
forms,
telephone
message
forms, safety
reports
15
initiative, to nt 2. Pencils/
be strategies ball pen
conscientiou according to
s, and Robert Kelley) 3. Referenc
persevering es
in the 1.2 Enablers (books)
face of and
setbacks barriers in 4. Manuals
and achieving
frustrations personal and
are career goals
developed
1.3
1.3 Techniques in
Techniques handling
for negative
effectively emotions and
handling unpleasant
negative situation in the
emotions workplace
and such as
unpleasant frustration,
situation in anger, worry,
the anxiety, etc.
workplace
are
examined
16
when Feelings,
seeking and Evaluation
responding ,
to Analysis,
feedback Conclusio
from n,
teachers to and Action
assist plan)
them in
consolidatin
g
strengths,
addressing
weaknesses
and
fulfilling
their
potential
are
monitored
2.3
Outcomes
of
personal
and
academic
challenges
by
reflecting on
previous
problem
solving and
decision
making
strategies
and
feedback
from
peers and
teachers
are
predicted
17
self- self- provided with Lecture with oral
improveme regulation the following: Brainstormi questioning
nt are based on ng Case
demonstrat SelfRegulati Demonstrati problems
ed on 1. Paper on involving
Theory Role- workplace
3.2 (SRT) 2. Pencils/ playing diversity issues
Counter- ball pen
productive 3.2
tendencies Personality 3. Referenc
at work development es
are concepts (books)
eliminated
3.3 Self-help 4. Manuals
3.3 Positive concepts (e.
outlook in g.,
life 7 Habits by
are Stephen
maintained. Covey,
transactional
analysis,
psycho-
spiritual
concepts)
18
and tools
documented
1.4
Malfunctions
and
resolutions
2.4 Industry
standard
diagnostic
tools
2.5
Malfunction
s and
resolutions.
2.6 Root
cause
analysis
LO 9. RECOMMEND SOLUTIONS TO PROBLEMS
Assessment Contents Conditions Methodologie Assessment
Criteria s Method
3.1 3.1Standard Student/ Group Case
Implementatio Procedures trainee must discussion Formulation
n be provided Lecture Life
19
of solutions 3.2Documentati with the Demonstrati Narrative
are on following: on Inquiry
planned produce Role playing (Interview)
Materials/ Standardiz
3.2 Evaluation Supplies: ed
of test
implemented 1. Paper
solutions are
planned 2. Pencils/
ball pen
3.3
Recommende 3. Referenc
d es
solutions are (books)
documented
and submit to 4. Manuals
appropriate
person for
confirmation
BASIC COMPETENCY :
EVENTS MANAGEMENT SERVICES NC III
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT,
CONTRIBUTE TO WORKPLACE INNOVATION,
PRESENT RELEVANT INFORMATION.
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT,
CONTRIBUTING TO WORKPLACE
INNOVATION,
PRESENTING RELEVANT INFORMATION.
MODULE DESCRIPTOR : This unit covers the skills, knowledge and
attitudes to identify one’s roles and responsibilities
as a member of a team. Moreover, this unit covers
the knowledge, skills and attitudes required to
make a pro-active and positive contribution to
workplace innovation. This unit also covers the
knowledge, skills and attitudes required to present
data/information appropriately.
Upon completion of this module the students/ trainees will be able to:
20
LO7: Gather data/Information
LO8: Assess gathered data/information
21
2.2 Roles and t 3. Organizatio
objectives of n or
the 2.4 Sources external
team is of personnel
identified information
from available
sources of
information
2.3 Team
parameters,
reporting
relationships
and
responsibilitie
s are
identified
based on
team
discussions
and
appropriate
external
sources
22
appropriate thinking
contributions
made to 3.5 Team
complement roles
team activities
and objectives,
based on 3.6 Process of
workplace team
context Development
3.4 Contribute
to the
development
of
team work
plans
based on an
understanding
of
team’s role
and
objectives
23
gathered 1.3Types of reports of on
and changes the-job
reviewed and performance.
which responsibility. Standardize
may be d
relevant 1.4Seven assessment
to ideas and habits of of
which might highly character
assist effective strengths
in gaining people. and
support virtues
for idea. applied
2.5 Critical
inquiry
method is
24
used to
discuss and
develop
ideas
with others.
3.4 Current
Issues
and
concerns
on the
25
systems,
processes
and
procedures,
as
well as the
need
for simple
innovative
practices
are
identified.
1.7 Legislation,
policy
and procedures
relating to the
conduct of
evaluations
1.8
26
Organisational
values, ethics
and
codes of
conduct
LO 8. ASSESS GATHERED DATA/ INFORMATION
Assessment Contents Conditions Methodologies Assessment
Criteria Method
2.1 Validity of 2.1 Business The Group Oral
data/ mathematics students/traine discussion evaluation
information is and es must be Lecture
assessed statistics provided with Demonstrat Written
2.2 Data the following: ion Test
2.2 Analysis analysis Role Play Observati
techniques are techniques/ Practical on
applied to procedures exercises Presentati
assess 2.3 Reporting 1. Paper on
data/ requirements
information. to a 2.
range of
2.3 Trends and audiences Pencils/ball
anomalies are 2.4 pen
identified Legislation,
policy 3.
2.4 Data and
analysis procedures References
techniques (books)
and relating to the 4.
procedures are conduct of
documented evaluations Manuals
2.5
2.5 Organisationa
Recommendati l
on values, ethics
s are made on and
areas of codes of
possible conduct
improvement.
27
Recommendati Reporting Practical Presentati
on requirement exercises on
s are analyzed s to a 1. Paper
for range of
action to audiences 2.
ensure
they are 3.3 Pencils/ball
compatible with Legislation, pen
the project’s policy
scope and and 3.
terms procedures
of reference. relating to References
the (books)
3.3 Interim and conduct of 4. Manuals
final evaluations
reports are
analyzed and 3.4
outcomes are Organization
compared to al
the values,
criteria ethics and
established at codes of
the conduct
outset.
3.4 Findings
are
presented to
stakeholders.
28
SUMMARY OF LEARNING OUTCOMES:
29
LO 2. SET AND MEET WORK PRIORITIES
30
Criteria es nt Method
1. Trainings 1. Certificati The Case Case
and ons and students/traine Study Study
career licenses es must be Lecture/ Writte
opportuniti appreciati provided with Discussi n Test
es are on the following: on
identified 2. Participat Film Intervi
and e in Materials viewing ew
availed of training / Lecture
based on programs Supplies Group
job 3. Awards/ Certificat Discussi
requireme rewards es and on
nts licenses
Researc
2. Recognitio pen and
h
ns are paper
Simulate
sought/
d training
received
worksho
and
ps
demonstra
ted as
proof of
career
advancem
ent
3. Obtain
and renew
licenses
and/ or
certificatio
ns
relevant to
job and
career
31
policy. attitudes:
Patience Pencils/ball
1.2 Quality Honesty pen
procedures Quality
and consciousness 3.
practices Safety
are consciousness References
complied (books)
with Resourcefulne 4. Manuals
according to ss
workplace
requirement
s.
1.3 Cost-
conscious
habits in
resource
utilization
are
applied
based
on industry
standards.
32
d consciousnes
to s
appropriate
person Resourcefulne
ss
2.3 Cost-
conscious
habits in
resource
utilization are
communicate
d
based on
industry
standards.
33
to Safety
office consciousness
operations
are
made
according
to enterprise
requirements
.
3.4 Ability to
work within
one’s
allotted time
and finances
is
sustained.
34
LO1. Identify OSH compliance Requirements.
LO2. Prepare OSH requirements for compliance.
LO 3. Perform tasks in accordance with relevant OSH policies and procedures.
LO4. Identify the efficiency and effectiveness of resource utilization.
LO5. Determine causes of inefficiency and/or ineffectiveness of resource utilization.
LO6. Convey inefficient and ineffective environmental practices.
1.7.
Standard
emergency
plan
35
and
procedures
in the
workplace
36
accordance
with
OSH work
standards
UTILIZATION
Assessmen Contents Conditions Methodologie Assessment
t Criteria s Method
1.1 Required 1.1. The Lecture Written
resource Importance students/traine Group Exam
utilization in of es must be Discussio Demonstrati
the Environment provided with n on
workplace is al the following: Simulatio Observation
measured Literacy n
37
using Demonstration Interviews /
appropriate 1.2. Questioning
techniques Environment 1. Paper
al
1.2 Data are Work 2.
recorded in Procedures
accordance Pencils/ball pen
with 1.3. Waste
workplace Minimization 3.
protocol
1.4. Efficient References
1.3 Energy (books)
Recorded Consumption 4. Manuals
data s
are
compared to
determine
the
efficiency
and
effectivenes
s of
resource
utilization
according to
established
environment
al
work
procedures
38
ss ss pen
are identified are identified
through through 3.
deductive deductive
reasoning reasoning References
(books)
2.3 Identified 2.3 Identified 4. Manuals
causes of causes of
inefficiency inefficiency
and/or and/or
ineffectivene ineffectivene
ss ss
are validated are validated
thru thru
established established
environment environment
al al
procedures procedures
3.3
Feedback
on
39
information/
concerns
raised
are clarified
with
appropriate
personnel
Common Competencies
Unit of Competency : Roster staff
Modules Title: Rostering staff
Module Descriptor: This unit covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role may be carried out by
operational supervisors and managers.
Nominal Duration: 6 hours
Summary of Learning Outcomes:
40
skills base is utilized be n of more
include than one
appropriately to
Knowledg roster to
roster the most meet the
effective mix of staff e on area
of staffing
and to meet different requireme
operation
operational nts of
for which
requirements. roster is more than
1.5 Rosters are being one
operationa
presented in develope
d. l situation
required formats to
ensure clarity of
information in
accordance with
company standards.
1.6 Rosters are
communicated to
appropriate
colleagues within
designated
timelines.
41
ge on staffing staffing workplace
area of requireme sufficient to reports of
operatio nts of ensure the on-the-job
n for more than delivery of performanc
which one high quality e by the
operationa customer candidate
roster is
l situation service.
being
develop
ed.
42
enterprise systems time
and legal are Use of
requiremen adjusted real stock
as items
ts
Use of
required.
industry-
2.1.3 Stock current
reorder stock
cycles control
are technolog
monitore y or
d and document
adjusted ation
as Involveme
required. nt of
2.1.4 Colleagu internal/ex
ternal
es are
suppliers
informed
of their
individua
l
responsi
bilities in
regard
to the
reorderi
ng of
stock.
2.1.5 Records
of stock
storage
and
moveme
nt are
maintain
ed in
accorda
nce with
compan
y
procedur
es.
2.1.6 Stock
perform
ance is
monitore
d and
fast/slow
-selling
items
are
43
identifie
d and
reported
in
accorda
nce with
compan
y
procedur
es.
44
nts and suppliers
all
necessa
ry
details
are
recorded
.
45
up
47
Details of Learning Outcomes:
48
1.1 Specific Demons The following Lecture/ Written
training needs trated resources Discussion Test
are identified and the MUST be Oral
confirmed Demonstratio
ability to provided: Questioni
through 4.1.
n
identify ng
consultation with specific Hands-on
appropriate Video Viewing Review of
training Project or
personnel. work activities document
needs
1.2.Training that allow the s
objectives are and
required candidate to Direct
matched to observation
identify to compete demonstrate
identify ncy planning,
competency outcome conducting
development s. and review of
needs. Demons training on a
1.3Training trated one-to-one or
approaches are the small group
planned and ability to basis.
documented. outline 4.2.
the
training Access to
approac records,
h and logbooks,
steps to reports and
be other sources
followed of information
. about the
Demons operation
trated and/or the
the personnel.
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
Demons
trated
the
ability to
organize
and
conduct
the
training.
49
2.1 Training is Demons The following Lecture/ Written
conducted in trated resources Discussion Test
a safe and the MUST be Oral
Demonstratio
accessible ability to provided: Questioni
4.1.
n
environment. identify ng
specific Hands-on
2.2 Training Video Viewing Review of
training Project or
delivery needs work activities document
methods and that allow the s
required candidate to Direct
appropriate
compete demonstrate observation
to the
participant(s) ncy planning,
outcome conducting
needs,
s. and review of
trainer training on a
Demons
availability, one-to-one or
trated
location and the small group
resources ability to basis.
are selected. outline 4.2. Access
2.3 Strategies the to records,
and training logbooks,
approac reports and
techniques
h and other
which steps to
facilitate the sources of
be informatio
learning followed n about the
process are . operation
employed. Demons and/or the
2.4 Training trated
personnel.
objectives, the
ability to
sequence of
identify
activities and training
assessment participa
processes nt(s)
are and
discussed delivery
with training method(
participant(s) s) to be
. used
Demons
2.5 Systematic trated
approach to the
training is ability to
undertaken organize
to meet and
specific conduct
needs of the
training training.
participant(s)
.
50
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
3.1 Practice Demons The following Lecture/ Written
opportunities are trated resources Discussion Test
provided to the MUST be Oral
ensure that the Demonstratio
ability to provided: Questioni
participants 4.1.
n
identify ng
achieve the specific Hands-on
components of Video Viewing Review of
training Project or
competency. work activities document
needs
3.2 Variety of that allow the s
methods for and
required candidate to Direct
encouraging observation
learning is compete demonstrate
implemented to ncy planning,
meet the outcome conducting
individual needs s. and review of
of participants. Demons training on a
trated one-to-one or
the small group
ability to basis.
outline 4.2. Access
the to records,
training logbooks,
approac reports and
h and other
steps to sources of
be informatio
followed n about the
. operation
Demons and/or the
trated
personnel.
the
ability to
identify
training
participa
nt(s)
and
delivery
method(
s) to be
used
Demons
trated
the
ability to
organize
and
conduct
the
training.
51
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
4.1 Participants Demons The following Lecture/ Written
are trated resources Discussion Test
encouraged the MUST be Oral
to self Demonstratio
ability to provided: Questioni
evaluate 4.1.
n
identify ng
performance specific Hands-on
and areas for Video Viewing Review of
training Project or
improvement work activities document
needs
are that allow the s
identified. and
required candidate to Direct
4.2 Participants’ observation
readiness for compete demonstrate
assessment ncy planning,
is monitored outcome conducting
and s. and review of
assistance is Demons training on a
provided with trated one-to-one or
the collection the small group
of evidence ability to basis.
for outline 4.2. Access
satisfactory the to records,
performance. training logbooks,
4.3 Training is approac reports and
evaluated h and
against other
steps to sources of
objectives in be informatio
the context
of self- followed n about the
assessment, . operation
participant Demons and/or the
feedback, trated
personnel.
supervisor the
comments ability to
and identify
measuremen training
ts. participa
4.4 Training nt(s)
details are and
recorded delivery
according to method(
enterprise s) to be
and used
legislative Demons
requirements
. trated
4.5 Results of the
evaluation ability to
are utilized organize
to guide and
further conduct
training. the
training.
52
Module Descriptor: This unit of competency deals with the knowledge, skills and
attitudes in following health, safety and security practices. It includes dealing with
emergency situations and maintaining safe personal presentation standards.
Nominal Duration: 6 hours
Summary of Learning Outcomes:
LO1 Establish and conduct business relationships
LO2 Conduct negotiations
LO3 Make formal business agreements
LO4 Foster and maintain business relationships
LO1. Follow workplace procedures for health, safety and security practices
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
1.1 Correct Demons The following Lecture/ Written Test
health, trate the resources Discussion Oral
ability to MUST be
safety and Demonstratio Questioning
conduct provided:
security n Review of
successf Project or
procedure ully Hands-on documents
work
s are busines Video Viewing Direct
activities
followed in s conducted observation
line with negotiati over a Case studies
legislation, ons period of
regulations Demons time so
and trate the that all
enterprise ability to aspects of
procedures build
the unit
and
1.2 Breaches can be
maintain
of health, relations assessed.
safety and hips o Relationshi
security achieve p-building
procedures successf and
are ul negotiation
identified busines activities
and s with a
reported in outcome range of
line with s individuals
enterprise Demons with whom
procedure trate the the
knowled candidate
1.3 Suspicious ge and
behavior or has an
understa actual or
unusual nding of
occurrence potential
the
business
are current
environ relationshi
reported in
ment p.
line with
and
53
enterprise major
procedure industry
issues in
which
tourism
and/or
hospitali
ty
busines
ses
operate
Comply
with
industry
practice
s and
procedu
res
Used
interacti
ve
commun
ication
with
others
Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
Identify
faults &
problem
s and
the
necessa
ry
correctiv
e action
Promote
public
relation
among
others
Comply
with
quality
standard
s
54
Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
Comply
with
proper
dress
code
55
ment p.
and
major
industry
issues in
which
tourism
and/or
hospitali
ty
busines
ses
operate
Comply
with
industry
practice
s and
procedu
res
Used
interacti
ve
commun
ication
with
others
Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
Identify
faults &
problem
s and
the
necessa
ry
correctiv
e action
Promote
public
relation
among
others
Comply
with
quality
56
standard
s
Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
Comply
with
proper
dress
code
57
knowle relationshi
dge and p.
underst
anding
of the
current
environ
ment
and
major
industry
issues
in which
tourism
and/or
hospital
ity
busines
ses
operate
Comply
with
industry
practice
s and
procedu
res
Used
interacti
ve
commu
nication
with
others
Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
Identify
faults &
problem
s and
the
necess
ary
correcti
ve
action
58
Promot
e public
relation
among
others
Comply
with
quality
standar
ds
Respon
d to
emerge
ncy
situatio
ns in
line with
enterpri
se
guidelin
es
Comply
with
proper
dress
code
59
procedures s individuals
4.3 Assistance Demons with whom
trate the the
is sought
knowled candidate
from ge and has an
colleagues understa actual or
to resolve nding of potential
or respond the business
to current
relationshi
emergency environ
p.
situations ment
4.4 Details of and
major
emergency
industry
situations issues in
are which
reported in tourism
line with and/or
enterprise hospitali
procedures ty
busines
ses
operate
Comply
with
industry
practice
s and
procedu
res
Used
interacti
ve
commun
ication
with
others
Comply
with
workpla
ce
safety,
security
and
hygiene
practice
s
Identify
faults &
problem
s and
the
necessa
ry
60
correctiv
e action
Promote
public
relation
among
others
Comply
with
quality
standard
s
Respon
d to
emerge
ncy
situation
s in line
with
enterpris
e
guidelin
es
Comply
with
proper
dress
code
CORE COMPETENCIES
61
LO1. Interpret event brief
62
agencies. process for and/or of work
2.2 Options to a specific case done by
meet and, where meeting/ev studies learner
possible, exceed ent, relevant to
the expectations including events
of the customer effective planning
are developed, assessmen and
including t of the bidding
integration of event brief, Office
current and coordinatio equipment
emerging n of all and
technology. details and materials,
2.3 Possible resources including
competitors are to meet the equipment
evaluated and bid for oral
strategies to requiremen and visual
presentatio
address ts and
ns
competitive profession
Liaison
issues are al
with the
developed. presentatio
customer
n of bid
and
materials potential
and suppliers
documents
.
1.2
Demonst
rate
knowled
ge of
typical
bid/prop
osal
requirem
ents and
formats.
64
effective planning
assessmen and
t of the bidding
event brief, Office
coordinatio equipment
n of all and
details and materials,
resources including
to meet the equipment
bid for oral
requiremen and visual
ts and presentatio
profession ns
al Liaison
presentatio with the
n of bid customer
and
materials
potential
and
suppliers
documents
.
1.2
Demonst
rate
knowled
ge of
typical
bid/prop
osal
requirem
ents and
formats.
65
LO1. Identify overall event objectives and scope
66
LO2. Establish event concept theme and format
67
relevant stakeholders events.
is obtained prior to Demonst
implementation. rated
knowled
ge of the
creative
options
to be
consider
ed when
developi
ng an
event
concept.
69
appropriate rated program for
technological options detailed an event that
are identified and knowled is actually
ge of the held
integrated in program
range of 4.3
development. Involvement
options
2.6 Business of a
available
program based on sponsoring
to
principles of adult organization
conferen
learning is developed or individual
ce with whom
to incorporate an organizer
appropriate range of the
s in candidate
activities. terms of must liaise
venues, 4.4
staging, Involveme
format nt of a
and team in
pre/post event
touring program
compone developm
nts. ent
70
available sponsoring
to organization
conferen or individual
ce with whom
organizer the
s in candidate
terms of must liaise
4.4
venues,
Involveme
staging,
nt of a
format
team in
and
event
pre/post
program
touring
developm
compone
ent
nts.
71
components. nominate selection
1.2 Accurate d event process for an
and complete comprisin event which
venue or site g multiple becomes an
event
specifications compone
managed by
are developed nts. the candidate
to facilitate the 1.2 4.3 Access to
research Interprete venues and
process. d the sites relevant
1.3 Needs range of to different
of all informatio types of events
stakeholders, 4.4 Current
n used in
including those industry
the documentation
with disabilities, venue
are integrated and
and site publications
into venue or selection relating to
site process. venues and
specifications. sites
1.3
4.5 Access to
Demonstrate
and liaison
d knowledge with venue
of the personnel
different during the
venue and selection
site options process
within the 4.6
local area. Involvement of
and
consultation
with event
stakeholders
72
services offered g multiple event
with compone managed by
specifications. nts. the candidate
2.3 Need for 1.2 4.3 Access to
venues and
and the nature Interprete sites relevant
of contingency d the to different
planning range of types of events
required by informatio 4.4 Current
specific venues n used in industry
or sites are the documentation
assessed. venue and
2.4 Venue or publications
and site
site capacity to relating to
selection venues and
deliver quality process.
outcomes in sites
1.3 4.5 Access to
relation to
Demonstrat and liaison
customer with venue
service, ed
knowledge personnel
cooperative during the
management, of the
selection
different
and past process
venue and
experience is 4.6
site options
assessed. Involvement
within the
2.5 Negotiation of and
local area.
and liaising with consultation
personnel from with event
potential stakeholders
venues or sites
are undertaken
to ensure all
event
requirements
can be met and
to address
potential
problem areas.
2.6 Need for
tentative
bookings is
assessed and
prompt action is
taken.
2.7 Multiple site
and venue
selection is
coordinated in a
logical manner
when required.
2.8 Clear and
accurate
73
briefings on
venue or site
options are
provided to
colleagues and
key
stakeholders to
include
recommendatio
ns and
rationale.
74
site options relating to
within the venues and
local area. sites
Access to
and liaison
with venue
personnel
during the
selection
process
Involvement
of and
consultation
with event
stakeholder
s
LO1. Source and apply information on the structure and operation of the event
industry
75
the correct understandin done by
context to g of how learner
enhance the industry
quality of work knowledge
performance. can be
applied to
work
activities to
maximize
effective
performance
.
1.3
Demonstrate
d
knowledge
of ways to
maintain
currency of
knowledge.
LO2.Source and apply information on ethical and legal issues for the event
industry
76
of ways to
maintain
currency of
knowledge.
77
industry are Liaised (pens & paper)
monitored. between -References
4.3 Updated kitchen (books)
knowledge is and -Modules
shared with service Learning
customers and areas elements
colleagues as
appropriate, and
incorporated into
day-to-day work
activities.3.1
Information on
current and
emerging
technologies that
impact on the
event
organization
process are
obtained.
3.2 The
potential effects
of different
technologies on
the event
organization
process are
assessed.
3.3 Knowledge
of current and
emerging
technology is
applied in day-
to-day work
activities.
78
Detailsnof Learning Outcomes:
79
realistic time
pressures
related to the
operation of
an event
4.6 Use of
meeting and
event
operational
documents
and
equipment
80
colleagues. and services
4.4 Realistic
2.5 Any deficiencies
ratios of
and operational
discrepancies staff to
are identified delegates and
and prompt guests
action is taken 4.5 Presence
to rectify the of
situation. commercially-
2.6 Additional on- realistic time
pressures
site staff are
related to the
briefed on the operation of
full details of the an event
meeting or 4.6 Use of
event operation meeting
including and event
communication operational
and control documents
mechanisms. and
equipment
81
meeting or that may arise of a team of
event to ensure during the operational
it is progressing conduct of staff involved
meetings/events. in delivering a
to his/her
meeting or
satisfaction. event
3.5 All contractors 4.3
are liaised with Involvement
on an ongoing of suppliers of
basis to ensure equipment
effective and services
delivery of 4.4 Realistic
services. ratios of
operational
staff to
delegates and
guests
4.5 Presence
of
commercially-
realistic time
pressures
related to the
operation of
an event
4.6 Use of
meeting
and event
operational
documents
and
equipment
82
4.3 Venue is operation to ensure that
checked to and move skills in
ensure items out. dealing with a
range of
and belongings 1.2 circumstance
are not left Demonstrated s are
behind. knowledge of the demonstrated
4.4 Debriefing is range of issues 4.2
conducted with and problems Involvement
contractors and that may arise of a team of
staff, if during the operational
necessary, to conduct of staff involved
discuss any in delivering a
meetings/events.
meeting or
difficulties or
event
suggestions for 4.3
future Involvement
improvements. of suppliers of
4.5 Accounts are equipment
checked and and services
signed in 4.4 Realistic
accordance with ratios of
contractor operational
staff to
agreements.
delegates and
4.6 Outstanding guests
items requiring post- 4.5 Presence
event action are of
noted. commercially-
realistic time
pressures
related to the
operation of
an event
4.6Use of
meeting and
event
operational
documents
and
equipment
83
Nominal Duration: 8 hours
Summary of Learning Outcomes:
LO1. Identify event operational requirements
LO2. Source contractors
LO3. Monitor contractors
84
identified 1.1. office ation
and sourced Demonstrate electronic Practical observa
to provide d general equipment Exercises tion
services for knowledge of Access to Practica
the event. all event venues for l test
2.2 Accurate staging staging of Evaluati
briefings or services and an indoor on of
specification terminology. event work
s on precise Access to done by
1.2. all
staging learner
Demonstrated equipment
requirement ability to
s are required
organize and for the
provided to coordinate
contractors. staging of
multiple an event
2.3 contractors as Liaison
Complete part of the with and
and timely overall event involvemen
quotations management t of
for the process. multiple
provision of
contractors
services are
obtained.
2.4
Quotations
are
analyzed
and
contractors
are selected
in
consultation
with key
stakeholder
s.
2.1 2.5
Agreements
with
contractors
are
confirmed in
writing to
include
details and
costs of all
services.
85
including safety requires resources Discussio written
issues, is monitored evidence that the MUST be n test
at regular intervals candidate: provided: Demonstr Direct
through ongoing Standard ation
1.1. office
liaison with Practical observa
Demonstrate electronic
contractors and Exercises tion
d general equipment
other stakeholders. knowledge of Practica
3.2 Need for Access to l test
all event venues for
adjustments is Evaluati
staging staging of
identified and on of
services and an indoor
appropriate changes work
terminology. event
are organized with done by
1.2. Access to learner
confirmation in
Demonstrated all
writing.
ability to equipment
3.3 Adjustments
organize and required
are negotiated to
coordinate for the
maintain the staging of
integrity and quality multiple
contractors as an event
of the event. Liaison
3.4 Work completed part of the
overall event with and
is evaluated against involvemen
event requirements management
process. t of
and time schedules multiple
and appropriate contractors
action is taken to
address delays.
86
guest without information on Standard Practical observa
interruption. protocol for office Exercises tion
1.2 Details of the specific electronic Practica
guest situations. equipment l test
complaint or 1.2 Evaluati
concern are Demonstrated on of
noted. knowledge of work
1.3 Full attention protocols. done by
is given to learner
the
complaining
guest.
1.4 Guest
complaint is
paraphrased
to determine
if the concern
is correctly
understood.
87
Assessment Contents Conditions Methodologie Assessme
Criteria s nt Methods
3.1 Appropriate 1.1 The Lecture Oral or
action is taken Demonstrated following Discussio written
regarding knowledge of resources n test
guest’s where to source MUST be Demonstr Direct
concerns accurate provided: ation
3.2 The right information on Practical observa
person or protocol for Standard Exercises tion
department specific office Practica
who can situations. electronic l test
solve the 1.2 equipment Evaluati
problem is Demonstrated on of
informed for knowledge of work
proper protocols. done by
action. learner
3.3 Difficult
situations or
serious
concerns are
elevated or
referred to
higher
authority.
3.4 Follow up on
the problem
to check
whether it
solved or not.
88
logged and
-
89