KWL Chart

Before you begin your research, list details in the first two columns. Fill in the last column
after completing your research.

Topic 6 Sigma : Define & Measure

What I Know What I Want to Know What I Learned

6 Sigma What need to be identified in

Phase 1 > Define phase the first please before making To identifies the product or
an improvement process to be improved.

1.Project CTQs (Critical to

5 key Elements in define phase Why is Critical to Quality Quality)
(CTQ) is important? 2.Project Charter
We need to gather the 3.High Level Process Map
information on What the (SIPOC)
Customer Wants 4.Stakeholder Analysis
5.Financial Benefits calculation

Customer Needs Mapping

Phase 2 > Measure phase
Allows us to understand the
present condition of the process
before attempting to identify
improvements
9 key elements
(CNM) is a preliminary tool
often used to understand and
prioritize customer needs.
What is project Y 1.Project Y
2.Performance Standards for
Project Y
3.Data Collection Plan
4.Validated Measurement
System
5.Data for Project Y
6.Performance and Capability
for Project Y
7.Improvement Goal for
Project Y
8.Updated Financial Benefits
9.Updated Charter

For more downloadable resources and lessons, visit hmhco.com/free-resources.

Houghton Mifflin Harcourt | hmhco.com

Houghton Mifflin Harcourt®, HMH®, and The Learning Company® are trademarks or registered trademarks of Houghton Mifflin Harcourt. © Houghton Mifflin Harcourt. All rights reserved. 01/21 WF1313328p