EVIDENCE PLAN

Competency Standard: HOUSEKEEPING

Unit of Competency 1: Provide housekeeping services to guest
Ways in which evidence will be collected:
(Tick the column)

Demonstration with
Questioning

Interview
Portfolio

Written
The evidence must show that the trainee......
 Accepts and records guest/staff housekeeping requests and service delivery
X X X X
in accordance to enterprise policies and procedure*
 Confirms and take down notes the details of requests made in accordance
X X X
with enterprise procedures*
 Makes an apology when a request has arisen from a delayed delivery of
X X
service*
 Refers request not related to housekeeping to appropriate department. X X
 Obtains identified service/item through liaison with other staff in accordance
X X
with enterprise procedures
 Locates and delivers required items to a guest room in accordance with enterprise
X X X
procedures*
 Set up equipment in guest room in accordance with the request of the guest* X X
 Removes requested items from guest rooms in accordance with enterprise
X X
procedures.
 Advises guest on services and items available through housekeeping
X X
department*
 Advises guest on use of items delivered to guest room* X X
 Demonstrates the proper use of delivered item to the guest room * X X
 Liaise with other staff and department to provide support services
 Reports equipment malfunction to appropriate personnel in accordance with
X X X X
enterprise procedures *
 Advises management on dangerous or suspicious circumstances in
X X
accordance with enterprise procedures*
 Updates other departments on the status of service requests X X
NOTE: * Critical aspects of competency

Prepared by: Date:

Checked by: Date: