SESSION PLAN

Sector Tourism (Hotel and Restaurant)

Program Qualification Title Housekeeping NC II
Unit of Competency Provide housekeeping Services to Guest
Module Title Providing housekeeping Services to Guest
Learning Outcomes:
LO1. Provide housekeeping Services to Guest
LO2. Provide/Service housekeeping requests
LO3. Provide advice to guest
LO4. Liaise with other departments

A. Introduction:
The unit of competency Provide Housekeeping Services to Guest deals with the skills, knowledge and attitude required to provide a range of general
housekeeping services to guests.
The role of housekeeping is to ensure the comfort and safety of guests whilst they are staying at a hospitality organization. This is the guest‟s 'home away from
home'. It is essential that that a guest is able to enjoy their room in the same manner and with the same ease as they would enjoy in their own house.

B. LEARNING ACTIVITIES:
1. Preliminary Activities:
 Prayer
 Checking of the attendance
2.Preparation of training facilities.
3.Conduct pre-assessment and use ILTR to identify the gap.
4.Conduct orientation on how to use the learning materials.
5.Facilitate training session.
6.Distribute learning materials and let them read.
LO1: RECEIVE HOUSEKEEPING REQUEST FROM GUEST
 METHOD OF
LEARNING CONTENT PRESENTATION PRACTICE FEEDBACK RESOURCES TIME
TEACHING
1.1 Receive and Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 20
record PowerPoint notes questions from trainer validate answers  Projector mins.
housekeeping presentation with the trainer  Session Room
requests

Programmed The student is given Information
Instruction Sheet 1.1-1 for him or her to
learn the proper way of
receiving and recording
housekeeping requests
Answer Self-check 1.1-1 Compare answers  Information sheet 1.1- 30
with Answer Key 1 mins.
1.1-1  Self-check 1.1-1
 Answer Key 1.1-1

Demonstration The students watch and observe Do task Sheet 1.1-1 on Check performance  Task Sheet 1.1-1 3.5
as the trainer perform the how to “Receive and with Performance  Performance Checklist Hours
sample proper way of receiving record housekeeping Checklist 1.1-1 1.1-1
and recording housekeeping requests”  HK Laboratory Room
requests Trainee to validate  HK Requisition Form
performance with  Telephone
the trainer.  Pen & FO form

1.2 Confirm and Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
note requests PowerPoint notes questions from trainer validate answers  Projector mins.
details and presentation with the trainer  Session Room
advise delivery of
times of items

Programmed The student is given Information
Instruction Sheet 1.1-2 for him or her to
learn the proper way of
confirming and noting request
details and advising delivery of
times of times
Answer Self-check 1.1-2 compare answers  Information sheet 1.1- 30
with Answer Key 2 mins.
1.1-2  Self-check 1.3-1
 Answer Key 1.1-2
 Demonstration Do Task Sheet 1.1-2 on Check performance  Task Sheet 1.1-2 3.5
The students watch and observe how to“Confirm and note with Performance  Performance Checklist Hours
as the trainer perform the requests details ” Checklist 1.1-2 1.1-2
sample proper way of  HK Laboratory Room
confirming and noting requests Trainee to validate  HK Requisition Form
details and advising delivery performance with  Telephone
times of items the trainer.  Pen & FO form

1.3 Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 20
Housekeeping co- PowerPoint notes questions from trainer validate answers  Projector mins.
ordination with presentation with the trainer  Session Room
other department

Programmed The student is given
Instruction Information Sheet 1.1-3 for
him/her to learn the
housekeeping co-ordination
with other department
Answer Self-check 1.1-3 Compare answers  Information sheet 1.1- 30
with Answer 3 mins.
Key1.1-3  Self-check 1.1-3
 Answer Key 1.1-3

LO2. PROVIDE/HOUSEKEEEPING SERVICES TO GUEST

2.1 Liaise with other Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
staff PowerPoint notes questions from trainer validate answers  Projector mins.
presentation with the trainer  Session Room

Programmed The student is given Information Answer Self-check 1.2-2 Compare answers  Information sheet 1.2- 30
Instruction Sheet 1.1-2 for him/her to learn with Answer Key 2 mins.
the proper way of liaising with 1.2-2  Self-check 1.2-2
other staff  Answer Key 1.2-2
2.2 Locate and Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
deliver items to PowerPoint notes questions from trainer validate answers  Projector mins.
guest rooms presentation with the trainer  Session Room

Programmed The student is given Information Answer Self-check 1.2-3 Compare answers  Information sheet 1.2- 30
Instruction Sheet 1.2-2 for him/her to learn with Answer Key 3 mins.
the proper way of locating and 1.2-3  Self-check 1.2-3
delivering of items to guest  Answer Key 1.2-3
room  Pen
3.5
Hours
Demonstration The students watch and observe Do Task Sheet 1.2-3 on Check performance  Task Sheet 1.2-3
as the trainer perform the how to“Locate and with Performance  Performance Checklist
proper way of locating and deliver items to guest Checklist 1.1-2 1.2-3
delivering items to guest room rooms”  HK Laboratory Room
Trainee to validate  HK Requisition Form
performance with  Pen & FO form
the trainer.

2. 3 Set up Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
equipment in guest PowerPoint notes questions from trainer validate answers  Projector mins.
rooms presentation with the trainer  Session Room
 Programmed The student is given Information Answer Self-check 1.2-4 Compare answers  Information sheet 1.2- 30
Instruction Sheet 1.2-4 for him/her to learn with Answer Key 4 mins.
the proper way of setting up 1.2-4  Self-check 1.2-4
equipment in guest rooms  Answer Key 1.2-4

Demonstration The students watch and observe Do Task Sheet 1.2-3 on Check performance  Task Sheet 1.2-4 2.5
as the trainer perform the how to“Set up equipment with Performance  Performance Checklist Hour
sample proper way of setting up in guest rooms” Checklist 1.1-2 1.2-4
equipment in guest rooms  HK Laboratory Room
Trainee to validate  HK Requisition Form
performance with  Pen & FO form
the trainer.

2.4 Remove items Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
from guest rooms PowerPoint notes questions from trainer validate answers  Projector mins.
presentation with the trainer  Session Room

Programmed The student is given Information
Instruction Sheet 1.2-4 for him or her to
learn the proper way of
removing items from guest
rooms
Answer Self-check 1.2-4 Compare answers  Information sheet 1.2- 30
with Answer Key 4 mins.
1.2-4  Self-check 1.2-4
 Answer Key 1.2-4

Demonstration The students watch and observe Do Task Sheet 1.2-3 on Check performance  Task Sheet 1.2-4 3.5
as the trainer perform the how to“Remove items with Performance  Performance Checklist Hour
sample proper way of removing from guest rooms” Checklist 1.1-2 1.2-4
items from guest rooms  HK Laboratory Room
Trainee to validate  Pen & FO form
performance with
 the trainer.

LO3. PROVIDE ADVICE TO GUEST

3.1 Advise guests on Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
services and items PowerPoint notes questions from trainer validate answers  Projector mins.
available presentation with the trainer  Session Room

Programmed The student is given Information
Instruction Sheet 1.3-1 for him or her to
learn the proper way of advising
guests on housekeeping items
and service available
Answer Self-check 1.3-1 Compare answers  Information sheet 1.3- 30
with Answer Key 1 mins.
1.3-1  Self-check 1.3-1
 Answer Key 1.3-1

3.2 Advise on use of Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
items delivered to PowerPoint notes questions from trainer validate answers  Projector mins.
rooms presentation with the trainer  Session Room

Programmed The student is given Information Answer Self-check 1.3-2 Compare answers  Information sheet 1.3- 30
Instruction Sheet 1.3-2 for him/her to learn with Answer Key 2 mins.
the proper way of advising on 1.3-2  Self-check 1.3-2
use of items delivered to rooms  Answer Key 1.3-2

3.3 Demonstrate Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
the use of items PowerPoint notes questions from trainer validate answers  Projector mins.
delivered to guest presentation with the trainer  Session Room
rooms

Programmed The student is given Information Answer Self-check 1.3-3 Compare answers  Information sheet 1.3- 30
Instruction Sheet 1.3-3 for him or her to with Answer Key 3 mins.
 learn the proper way of 1.3-3  Self-check 1.3-3
demonstrating the use of items  Answer Key 1.3-3
delivered to guest room  Pen
Do Task Sheet 1.2-3 on Check performance 3.5
Demonstration The students watch and observe how to“Demonstrate the with Performance  Task Sheet 1.3-3 Hour
as the trainer perform the use of items delivered to Checklist 1.3-3  Performance Checklist
sample proper way of using guest room” 1.3-3
delivered to guest room Trainee to validate  HK Laboratory Room
performance with
the trainer.

3.4 Liaise with other Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
staff to provide PowerPoint notes questions from trainer validate answers  Projector mins.
supplementary presentation with the trainer  Session Room
advice

Programmed The student is given Information
Instruction Sheet 1.3-4 for him or her to
learn the proper way of liaising
with other staff to provide
supplementary advice
Answer Self-check 1.3-4 Compare answers  Information sheet 1.3- 30
with Answer Key 4 mins.
1.3-4  Self-check 1.3-4
 Answer Key 1.3-4
 Pen

LO4. LIASE WITH OTHER DEPARTMENTS

4.1 Report Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
equipment PowerPoint notes questions from trainer validate answers  Projector mins.
malfunctions presentation with the trainer  Session Room

Programmed The student is given Information
Instruction Sheet 1.4-1 for him or her to
learn the proper way
of reporting malfunctions
Answer Self-check 1.4.1 Compare answers  Information sheet 1.4- 30
with Answer Key 1 mins.
1.4-1  Self-check 1.4-1
 Answer Key 1.4-1
 Pen & FO form
4.2 Suspicious items Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
or situations PowerPoint notes questions from trainer validate answers  Projector mins.
presentation with the trainer  Session Room
 Pen & FO form

Programmed The student is given Information Answer Self-check 1.4-2 Compare answers 30
Instruction Sheet 1.4-2 for him/her to learn with Answer Key  Information sheet 1.4- mins.
of identifying suspicious items 1.4-2 2
or situations  Self-check 1.4-2
 Answer Key 1.4-2

4.3 Planning in Lecture with Trainees listen and take down Trainees answer Trainees to  Lap top/PC 15
housekeeping PowerPoint notes questions from trainer validate answers  Projector mins.
presentation with the trainer  Session Room

Programmed The student is given Information Answer Self-check 1.4-3 Compare answers  Information sheet 1.4- 30
Instruction Sheet 1.4-3 for him/her to learn with Answer Key 3 mins.
in planning in housekeeping 1.4-3  Self-check 1.4-3
 Answer Key 1.4-3

C. Assessment Plan
Written
Observation
Demonstration and Oral Questioning
D. Teachers’ Self-reflection of the Session
It is observed that some trainees have difficulty in speaking English. It is suggested that they will undergo ESL.

Prepared by: Jayson M. Morden

Trainer