Mohammed Ahmad Binjassir

Email: binjassir@gmail.com | Cellphone: +966 506 454566

PROFESSIONAL PROFILE
▪ History of experience in customer-centric organizations in the Telecom & Information industry.
▪ Certified Product Manager CPM® by AIPMM.
▪ Certified Customer Experience Professional by Customer Service Institute of America.
▪ Experienced in Product Management, Customer Experience, CRM, and Digital Analytics.

EMPLOYMENT HISTORY
10/2023 – Present
Product Management Assistant Manager at STC
• Product Management Assistant Manager in stc Enterprise Business Unit.
7/2022 – 9/2023
Product Manager, Business Applications Architecture at Ma’aden
• Managing Ma'aden Business applications rationalization, enhancements and demands.
4/2021 – 5/2022
Product Manager - Category Management (ICT Solutions) at STC Channels
• Managing multiple ICT products and services through the product life cycle.
• Leading the partnership between STC Channels and Aruba, Microsoft, and Nextivity.
• Launched multiple Products & Services from Aruba, Microsoft, Hikvision, EZVIZ, Linksys, Nextivity.
• Discovering new products, doing market research, GTM strategies, and product pricing.
• Constantly improving product sales by enhancing the processes for customers and sales agents.
• Monitoring Product performance through BI reports, for better tracking, insights, decision making.
• Collaborating with stakeholders and ensuring everything is on track as per the product roadmap.

10/2019 – 4/2021
Senior Digital Experience Specialist (mystc App) at STC Channels
• Tracking of content and technical project requests with internal and external teams.
• Analyzing and managing mystc devices sales orders, on hand stock, and “notify me” list to get
insights, increase the sales and attract potential customers in collaboration product managers.
• Creating and managing Business Intelligence BI interactive reports and dashboard for STC Digital
Sales reported to the higher management (Microsoft Power BI).

02/2016 – 09/2019
CRM Operations Analyst at TATA Consultancy Services
• Supporting Siebel CRM B2C & B2B Applications at Saudi Telecom Company stc data center.
• Addressing trouble tickets, production requests, RFCs raised in BMC Remedy or JIRA within SLA.
• Performing Database production L2 data analysis, and cooperating with business, L3 and the
teams of external systems (e.g.: Billing, EAI, Network, E-Channels, ERP, EDW, IT-SOC, IN).
• Reviewing and validating HLDs & TTDs for better analysis.
08/2015 – 01/2016
Information System and Network Specialist at Miracles-KSA
• Managing the company’s website content, local network, and IT related requests.
EDUCATION

Class of 2015
Idaho State University
Pocatello, Idaho, United States
Bachelor’s Degree: Information Technology Systems

Class of 2010
College of Telecom and Information
Riyadh, Saudi Arabia
Associate degree: Network Technology

LANGUAGES
English: Excellent writing, reading, and speaking.
Arabic: Native Language.

PROJECTS & ACHIEVEMENTS

❖ Procurement Spend Analysis BI Dashboard. Ma’aden. (2022)
❖ Participated in the partnership with Aruba & Nextivity. STC Channels. (2022)
❖ Create/Manage Jawwy App Business Intelligence Dashboard. STC Channels (2021)
❖ Create/Manage mystc App Business Intelligence Dashboard. STC Channels (2020)
❖ MySTC app v4.0 pilot testing. STC Channels (2019)
❖ Participating in Launching STC Tawasol Plus [Siebel Open UI]. TATA / STC BSST Project (2017)
❖ Completing the BSST Capability Development Program (2016). TATA / STC BSST Project (2017)
❖ MySQL Database Design and Implementation for Teton Whitewater LLC. ISU (2015)
❖ Data Flow Diagram Design for Lost River Wind Riders. ISU (2014)
❖ SWOT Analysis and Marketing Plan for Portnuef Valley Pride, Idaho, United States. ISU (2014)
❖ Marketing strategies & increasing awareness for Popmoney® Personal Payment Services. ISU (2014)

CERTIFICATES, TRAININGS AND VOLUNTEER

❖ Certified Product Manager CPM®. AIPMM (2023)
❖ Optimal Product Management. 280group (2023)
❖ Foundations of User Experience (UX) Design. Google (2022)
❖ IoT Applications in Smart Cities. stc Academy (2021)
❖ Customer Experience Professional CCEP. Customer Service Institute of America (2020)
❖ Digital Marketing Nanodegree. Udacity. 3 Months [Sponsored by MiSK Foundation] (2019)
❖ Time Management. Idaho State University, Pocatello Idaho. 24 Hours (2013)
❖ IT Mentor for Culture Works Students [Volunteer]. Oshawa, Ontario, Canada. (2011)
❖ Academic English. Culture Works, Oshawa, Canada. One Year (2011)
PROFESSIONAL BUSINESS SKILLS AND KNOWLEDGE
Product Management
Product lifecycle, Business Case, Go-To-Market plan.

Business Management
Leadership, Teamwork, Presentation skills, Critical Thinking, Problem Solving.

Marketing
SWOT Analysis, Marketing mix, Market Analysis.

TECHNICAL SKILLS
Operating Systems
Windows, Linux

BI Tools
Microsoft Power BI

Programming Languages
Structured Query Language (SQL)
eXtensible Markup Language (XML)
Data Analysis Expressions (DAX)

Microsoft Office
Word, Excel, Planner, PowerPoint, Outlook, Project, Visio.