Porsche Car Connect FAQs

Content

1. Frequently asked questions about starting up Porsche Car Connect 2

2. Frequently asked questions about Porsche Car Connect license agreements 3

3. Frequently asked questions about using the Porsche Car Connect app 3

4. Frequently asked questions about smartphone access control 4

5. Frequently asked questions about troubleshooting 5

6. Frequently asked questions about buying and selling pre-owned cars with Porsche Car Connect 6

7. Frequently asked questions about the Porsche Car Connect terms of use 7

8. Frequently asked questions about further support for Porsche Car Connect 8

9. Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package 8
1. Frequently asked questions about
starting up Porsche Car Connect
1.1. I am interested in a new Porsche
vehicle with Porsche Car Connect.
How can I order this option?
Please tell your authorized Porsche dealer
that you are interested in Porsche Car
Connect (PCC).
Your authorized Porsche dealer will be
pleased to advise you on which Porsche
models Porsche Car Connect is currently
available. Using the Porsche Car Configura-
tor at www.porsche.com, you can already
include the Porsche Car Connect option in
the configuration of your desired Porsche.
1.2. I am interested in Porsche Car Connect.
Which "packages" and additional
Porsche Car Connect options can I
order?
You can order the following services:
e-mobility, PVTS (Porsche Vehicle Tracking
System) and Remote services. These ser-
vices can be combined as you wish.
e-mobility services are only available for
E-Hybrid vehicles. Porsche Car Connect
Services feature an inclusive period, after
which annual costs are incurred.
1.3. I have just ordered a new Porsche with
the Porsche Car Connect option. How do
I now activate Porsche Car Connect for
my vehicle?
Some of the steps below are necessary
before your vehicle is delivered, so that
Porsche Car Connect (PCC) can be activat-
ed for your Porsche:
1) Please register on the Porsche Car
Connect customer web portal at
www.porsche.com/connect. Here, your
user details are recorded and during the
log in process you will conclude a license
agreement with the service provider
Vodafone Automotive.
2) O
 nce you have successfully 1.4. I would like to install the Porsche Car
registered on the customer web portal Connect app on my smartphone. Where
at www.porsche.com/connect, you will do I find the app and how do I install it?
receive confirmation by e-mail and text
message. Click on the link in the e-mail You can download the Porsche Car Connect
to confirm the e-mail address and cell app onto your smartphone at the App
phone number. When you log into the StoreSM* or at the Google PlayTM Store**.
customer web portal for the first time, There, please follow the store's download-
you will also need the confirmation code ing and installation instructions. The
that was sent to you in the text message. Porsche Car Connect app is free of charge.
*App Store is a trademark of Apple Inc.
3) On the customer web portal, you will also **Google Play Store is a trademark of
be able to download a document with an Google Inc.
installation code for your new vehicle.
You must give this installation code to
your authorized Porsche dealer, e.g. 1.5. I don't want to activate Porsche Car
together with your insurance documents, Connect myself. Can my Porsche Center
before your vehicle is delivered. perform the activation, installation and
registration for me?
4) A
 fter you have handed the installation
code to your authorized Porsche dealer, Your authorized Porsche dealer will be
he will activate the product before pleased to activate Porsche Car Connect
delivering your vehicle. This product (PCC) for your new vehicle, and to help you
activation can only be carried out by a install the Porsche Car Connect app on
authorized Porsche dealer. your smartphone.
5) Y
 ou should install the Porsche Car If you do wish to perform activation your-
Connect app on your smartphone before self, please follow the steps described
or on the day that your car is delivered, above for activating the app (see item 1.3).
at the latest. After your vehicle has
been successfully connected to your
smartphone by your authorized Porsche
dealer, you will automatically be sent an
activation code by text. You need this
activation code to activate the app. After
you have installed and activated the
Porsche Car Connect app on your smart-
phone, you can use Porsche Car Connect
for your vehicle.
6) You can then manage other smartphones
and vehicles via the customer web
portal. Here, the activation process is
the same as described above.
2. Frequently asked questions
about Porsche Car Connect license
agreements
2.1. I have sold my Porsche with Porsche
Car Connect. How can I terminate my
agreement for the use of Porsche Car
Connect?
You can manage all your user information
on the Porsche Car Connect customer web
portal at www.porsche.com/connect. You
can even terminate your agreement with
service provider Vodafone Automotive
online on the portal, e.g. when you sell your
vehicle.
2.2. I sold my vehicle before my license agree-
ment expired. Will the license fees I have
already paid for the remaining term of
the agreement be reimbursed if I termi-
nate it before it expires?
Payments made for the remaining term of
agreements that are terminated before they
expire cannot be reimbursed.
Free Porsche Car Connect services includ-
ed in the vehicle price remain with the vehi-
cle and are automatically transferred to the
new owner when he or she registers.
Please contact service provider Vodafone
Automotive in your country for further infor-
mation about the possibility of refunds in
your country.
2.3. I have sold my Porsche with Porsche Car
Connect and the agreement for Porsche
Car Connect services has not yet expired.
Can the remaining term of the agreement
be transferred to a new buyer?
It is not possible to transfer ongoing license
agreements to third parties.
The remaining Porsche Car Connect Services
contained in the inclusive period are
excepted. These remain with the vehicle
and are automatically transferred to the
new owner pro rata when he or she regis-
ters.
Please make sure in all cases to terminate
your agreement online via the Porsche Car
Connect customer web portal if you sell
your vehicle.
2.4. I really like Porsche Car Connect and
would like to extend my license agreement
for Porsche Car Connect beyond the free
agreement term. How do I extend the
agreement?
You can manage all user information and
license agreements on the Porsche
Car Connect customer web portal at
www.porsche.com/connect. You can also
extend your agreement there.
You will be notified that your license is about
to expire by Porsche Car Connect service
provider Vodafone Automotive four weeks
before the test phase expires.
2.5. I would like to extend my Porsche Car
Connect license agreement beyond the
free agreement term. Do I need a credit
card to conclude an agreement?
If you are extending your service agree-
ment, or purchasing a pre-owned vehicle,
the payment options depend on your coun-
try. You will not necessarily need a credit
card.
3. Frequently asked questions about
using the Porsche Car Connect app
3.1 Is there a "demo version" of the app,
and what features does this have?
Yes, you can download the Porsche Car
Connect app from the App StoreSM* or at
the Google PlayTM Store** and test it in
demo mode, even without a Porsche vehicle.
*App Store is a trademark of Apple Inc.
**Google Play Store is a trademark of
Google Inc.
3.2 
I have bought a new smartphone and
would like to use Porsche Car Connect
on this as well. What do I have to do?
For every new smartphone that you wish to
use with Porsche Car Connect, you first
have to install the app on your smartphone.
After you have registered your new smart-
phone on the customer web portal at
www.porsche.com/connect and generated
an activation code, enter this code in the
app to enable the new smartphone for use
with Porsche Car Connect.
3.3. When I start the app I am asked to enter
a password. What is this password and
how can I change it?
The Porsche Car Connect app is pass-
word-protected to prevent third parties from
having access to your vehicle, and must be
entered each time you start the app.
You are asked to create this password once
only when you install the app on your smart-
phone. You can also change or deactivate
the app password at any time in the
"Settings" menu of the app.
3.4. My smartphone told me to update the
app. Do I have to keep updating the app?
You will regularly receive automatic notifica-
tions to update the app. We recommend
carrying out these updates regularly to
ensure that your Porsche Car Connect app
always functions perfectly.
3.5. I have several Porsche vehicles that
are equipped with Porsche Car Connect.
Can I manage and control different
vehicles using the app?
You can manage several Porsche vehicles
and use services for several vehicles with
the Porsche Car Connect app.
4. Frequently asked questions about
smartphone access control
4.1. I have connected several smartphones
to my Porsche. How can I temporarily
prevent individual smartphones from
accessing my vehicle?
4.3. I would like to allow another driver to use
You can manage access to your vehicle
from different smartphones via the
Porsche Car Connect customer web portal
at www.porsche.com/connect. Here, you
can stop individual smartphones from
accessing your vehicle.
By activating "Privacy Mode" in the
multi-function display in the instrument
panel of your vehicle, you can also block all
smartphones from accessing your vehicle.
For further information on activating
"Privacy Mode", please refer to the Owner's
Manual for your vehicle, or the operating
instructions of the Porsche Car Connect
app.
4.2. I would like to prevent all smartphones
from accessing my vehicle – particularly
the vehicle localization function. How can
I disable access?
In the multi-function display in the instru-
ment panel of your vehicle, you can enable
and disable "Privacy Mode" (via the "Vehicle"
main menu > "Settings" > "Car Connect").
This feature is used for preventing or per-
mitting smartphone access to the vehicle
from the vehicle. When "Privacy Mode" is
activated, no connection can be established
between the smartphone and the vehicle.
Safety functions for anti-theft protection or
crash notification remain active for your
protection.
For further information on your vehicle's
multi-function display, please refer to the
Owner's Manual for your vehicle, or the
operating instructions of the Porsche Car
Connect app.
Porsche Car Connect services with my
vehicle. But I would like to disable fea-
tures such as vehicle localization for this
smartphone. How can I carry out this
setting?
You can assign different access rights to
enabled smartphones for use of the app's
features and so prevent the use of certain
features on the customer web portal at
www.porsche.com/connect. So-called
"Expert Mode" and "Basic Mode" are avail-
able.
In "Expert Mode", all the features you have
ordered can be used to their full extent,
whereas in "Basic Mode" fewer features are
available.
"Basic Mode" includes the following features:
Read access to all vehicle data, but no dis-
play of the vehicle's position on a map dis-
play. The following features are also avail-
able:
– PVTS Special Modes (only if you have
ordered the Porsche Vehicle Tracking
System safety package)
– Theft reporting, breakdown call
– Air conditioning and charging functions
– Full access to notifications, incl. possible
geo or speed fence notifications
In addition to the "Basic Mode" features,
"Expert Mode" allows the following features:
– Folding in exterior mirrors
– Activating the horn and direction indicators
– Setting geo and speed fences
– Information on the vehicle position on a
map
5. Frequently asked questions about
troubleshooting
5.1. I have entered my password incorrectly
too many times and so can no longer
start the app. My activation code has
therefore been reset. How can I get a
new activation code for my smartphone?
After the password has been entered incor-
rectly ten times, the app on your smart-
phone is disabled. A new activation code
needs to be generated via the Porsche
Car Connect customer web portal at
www.porsche.com/connect. You must then
enter this activation code in the app to con-
nect your smartphone to your vehicle once
again. You can generate a new activation
code for your smartphone on the customer
web portal at any time.
5.2. I already use Porsche Car Connect.
Unfortunately, I have forgotten my
password for the customer web portal.
What should I do?
If you forget or lose your password for the
Porsche Car Connect customer web portal
at www.porsche.com/connect, you can
have it sent to your smartphone by text
from the customer web portal. To do this,
click on the "Forgot password" link on the
homepage of the customer web portal.
Here, you will be asked to enter your user
name and your old password will then be
texted to you.
5.3. I have registered on the Porsche Car
Connect customer web portal and
entered the wrong number plate for my
vehicle by mistake. How can I correct
this mistake?
You can manage all your basic data and
user information, such as number plate,
phone number, etc. via the Porsche
Car Connect customer web portal at
www.porsche.com/connect. Here, you can
also change your number plate at any time.
5.4. I cannot start the app, what should I do?
If the app start-up function is not working,
please reset your activation code and go
through the smartphone activation process
again. For this purpose, you must generate
a new activation code on the customer web
portal, and enter it in the app.
5.5. I have activated a function in the app,
but it isn't being executed in the vehicle.
What is the problem?
Make sure you have perfect cell phone
reception and data connection (at least 2G)
for both your smartphone and your vehicle,
in order to use the app.
To identify possible connection problems,
please use the app's "Diagnosis" function to
check the connection status of your vehicle
and/or your smartphone.
If your app does not work even though you
have a perfect data connection, please
generate a Telephone Analysis Protocol
(TAP report) in you app, to enable your
authorized Porsche dealer's specialist to
diagnose the fault more easily.
To do this, select the "Diagnosis" function in
the "Settings" menu of your app, then
"Upload Info". The TAP report contains
important information for your authorized
Porsche dealer for the diagnosis of possi-
ble faults. The last two TAP reports in each
case are saved on your smartphone.
If you visit your authorized Porsche dealer
due to problems, please generate a TAP
report when the problem occurs and notify
your dealer of this to facilitate the trouble-
shooting process.
Note: Please only create Telephone Analy-
sis Protocols (TAP reports) if problems have
actually occurred.
5.6. The app displays out-of-date data for my
vehicle, e.g. about the fuel tank level, or
takes a very long time to update itself.
What might be the reason for this, and
how can I speed up the update process?
The app updates itself automatically every
2 minutes. If you would like more frequent
updating, you can click on Update or the
Refresh button on any page of the app.
Porsche Car Connect is a mobile app, which
allows you to activate your vehicle's func-
tions via your smartphone's cell phone con-
nection. In certain circumstances, your cur-
rent cell phone connection may be limited,
so that the response times are longer.
A control unit with SIM card is installed in
your vehicle and this also establishes a cell
phone connection. Here, too, reception may
be limited in certain situations (e.g. if the
vehicle is parked in a parking garage).
To test the reception quality or determine
the cause of interference to reception, you
can use the "Diagnosis" function in the
"Settings" menu. In addition, you can use
this function to create a so-called
Telephone Analysis Protocol (TAP report)
for more in-depth fault analysis by your
authorized Porsche dealer.
5.7. My vehicle cannot be found using the
"Find My Car" feature, or only an
approximate vehicle position is shown.
Why might the cause be?
Make sure that you have perfect cell phone
and GPS reception, in order to use Porsche
Car Connect. It is possible that your vehicle
is parked in a location (e.g. parking garage,
area with insufficient or disabled cell phone
or GPS reception), where cell phone or GPS
reception is insufficient.
5.8. I would like to be notified when my
vehicle leaves an area using the geo
fence feature, but I don't receive any
notifications of this kind. How can I
remedy this problem?
In isolated cases, due to limited cell phone
reception of the vehicle or your smart-
phone, you may not receive any information
when the vehicle is driven out of or into the
area in question.
Please also note that you first need to
activate "push notifications" on your
smartphone.
5.9. I do not receive any "push notifications"
in relation to PCC's geo fence or speed
fence functions. What should I do?
Please check the settings in your Porsche
Car Connect app and the general settings
of your smartphone and enable the receipt
of push notifications for the app in both
cases.
5.10. The app tells me that the maximum
number of "vehicle wake-up modes"
has been reached. What does this mean
and how can I access my vehicle again?
This is a protective mechanism to protect
the battery of your vehicle from discharg-
ing. To access the vehicle once more,
restart it to recharge the battery. After
this, you will be able to access your vehi-
cle as usual via the smartphone app.
5.11. I have activated the departure timer with
precool/heat for my Porsche E-Hybrid
vehicle. Why is the charge status below
100 % at the time of departure?
6.1. I have purchased a pre-owned Porsche
If the departure timer was set for 7 a.m.,
for example, your vehicle's high-voltage
battery will start charging at 5 a.m. The
charging process is complete after 1:30 h.
Over approximately the last 30 min., your
vehicle is precooled/heated ready for use.
If there is an inadequate supply of electrici-
ty from the supplier, the power required
for the precool/heat may be higher than
the available charge current. The battery
may therefore be discharged during the
precool/heat process, resulting in a
charge status of less than 100 %.
5.12. What should I do if my smartphone is
lost or stolen?
Please log into the Porsche Car
Connect customer web portal at
www.porsche.com/connect and
deactivate the smartphone, to
prevent unauthorized persons from
using the app.
6. Frequently asked questions about
buying and selling pre-owned
cars with PCC
car. Is there anything particular I need
to do?
If you purchase a pre-owned vehicle with
Porsche Car Connect, the former owner
should terminate the existing license
agreement via the customer web portal at
www.porsche.com/connect before the sale.
As the buyer, please remind the seller of
this, as otherwise the Porsche Car Connect
services cannot be activated for you.
You can check yourself in the vehicle wheth-
er Porsche Car Connect services are active
for your pre-owned car, and whether the
previous owner has already terminated the
service agreement. This is shown on the
multi-function display in the instrument panel
of your vehicle. You will find these settings
in the main menu in "Vehicle" > "Settings" >
"Car Connect". If no services are active,
"Privacy Mode" will be grayed out in the
instrument cluster.
If services are still active for your pre-
owned car, please ask the previous owner
to terminate his or her license agreement
online via the customer web portal.
For all pre-owned Porsche vehicles with
Porsche Car Connect, in order to reactivate
services the new customer must always
register on the customer web portal and
conclude a new license agreement with
Vodafone Automotive, the Porsche Car
Connect service provider.
Only authorized Porsche dealers can acti-
vate Porsche Car Connect for all Porsche
vehicles, whether new or pre-owned. Please
see above for a description of this process.
If the previous owner of your vehicle is
unknown or cannot be found in order for
existing services to be terminated, you
can ask your authorized Porsche dealer to
request a change of license holder from
Vodafone Automotive, the Porsche Car
Connect service provider.
7. Frequently asked questions about
Porsche Car Connect terms of use
7.1. What are the terms of use for Porsche
Car Connect?
Your chosen vehicle must be factory-fitted
with Porsche Car Connect. Please ask your
authorized Porsche dealer which vehicles/
series Porsche Car Connect can be ordered
for.
You can also check whether Porsche Car
Connect is available for your desired vehi-
cle using the Porsche Car Configurator at
www.porsche.com.
In addition, you should use a smartphone
recommended by Porsche, with a suitable
operating system and a flat rate data tariff.
The app works best with a fast Internet con-
nection, otherwise there may be delays or
extended response times in communication
between the smartphone and the vehicle.
Connection via EDGE is adequate.
You can find our recommendations for suit-
able smartphones in the smartphone com-
patibility list at www.porsche.com/connect
7.2. Will I incur additional connection
charges for my smartphone?
Please find out the cost of using data tariffs
from your cell phone provider. You may be
subject to roaming fees if you use your cell
phone abroad.
There are no charges for your vehicle's cell
phone connection.
7.3. I travel a lot and would also like to make
use of Porsche Car Connect services in
other countries. In which countries is the
Porsche Car Connect service available?
You can order and use Porsche Car
Connect in the following regions: Europe,
North America, South Africa.
In the following countries: Germany,
Spain, Portugal, France, Andorra, Monaco,
Great Britain, Ireland, Italy, Switzerland,
Principality of Liechtenstein, Austria,
Luxembourg, Belgium, Netherlands,
Sweden, Norway, Finland, Latvia, Estonia,
Lithuania, Poland, Czech Republic, Slovakia,
Hungary, Slovenia, Croatia, Romania,
Greece, Malta, Cyprus, Turkey, Russia,
Ukraine, Serbia, Bulgaria, Denmark, USA
and South Africa.
7.4. How much storage space does the app
take up on my smartphone?
The Porsche Car Connect app requires
approx. 10 MB of storage space on your
smartphone.
7.5. What smartphone operating system
do I need in order to use Porsche Car
Connect?
For Apple ® iPhones, iOS6* is the minimum
requirement for a smartphone operating
system. This includes devices such as the
iPhone 4, iPhone 4S and iPhone 5.
In the case of AndroidTM** smartphones,
the minimum requirements is the
AndroidTM 4.0.3. operating system.
*iOS is a trademark of Cisco Systems Inc.
**Android is a trademark of Google Inc.
Please refer to our recommendations
in the smartphone compatibility list at
www.porsche.com/connect
7.6. Must GPS be active on my smartphone if
I want to use the app?
When the app is started, it searches for the
license to start GPS.
If you have not activated GPS, you will only
be able to use the Porsche Car Connect
app to a limited extent, e.g. the "Find My
Car" feature cannot display the route to
your vehicle.
If the GPS function is deactivated, you will
be asked to activate it if you open the "Find
My Car" feature.
7.7. Is the app also compatible with Blackberry
smartphones?
Blackberry smartphones are currently not
supported.
7.8. I would like to use the app with my iPad.
Does the app work with my iPad?
Yes, you can also use the app with an iPad,
but it does not support the full resolution of
the iPad, so your app will not have an opti-
mum display.
7.9. Are there retrofit versions of Porsche Car
Connect for my Porsche?
Unfortunately, there is no retrofit version of
Porsche Car Connect.
8. 
Frequently asked questions on
further support for Porsche Car
Connect
8.1. Where can I find a Help feature or
description of the app?
You can find general information on using
the Porsche Car Connect app in the Porsche
Car Connect operating instructions, which
are available to download in PDF format
from www.porsche.com/connect
8.2. I already have an ongoing license
agreement. Who will help me with
questions about my agreement?
Your authorized Porsche dealer will always
be pleased to help you with all questions
about Porsche Car Connect.
If you have any questions about the
Porsche Car Connect agreement, please
contact third-party supplier Vodafone
Automotive. For their contact details, please
refer to your agreement documentation.
9. Frequently asked questions about
the PVTS (Porsche Vehicle
Tracking System) safety package
9.1. I called the Security Operating Center
(SOC) via the app by mistake. Will I have
to pay for this?
The Security Operating Center (SOC) should
only be contacted in actual cases of emer-
gency. However, if you have inadvertently
contacted them on an isolated occasion,
please let the staff know.
Note: You may incur additional costs if you
send several false alarms in a year.
9.2. Is there anything particular I have to do
when taking my vehicle to the workshop
for servicing or repairs?
For vehicles with the PVTS safety package,
it is essential that you set it to so-called
"Service Mode" when taking it for service or
repair, to prevent possible false alarms to
the Security Operation Center (SOC)
(e.g. if the vehicle is moved or the battery
is disconnected).
In addition, your authorized Porsche dealer
should activate "Privacy Mode" feature in
the multi-function display in your vehicle's
instrument panel (via "Vehicle" main menu >
"Settings" > "Car Connect"), to prevent
inadvertent smartphone operation during
the visit to the workshop.
If your vehicle is found to have a fault in
Porsche Car Connect, it may be necessary
for your authorized Porsche dealer to have
access to your smartphone for the duration
of repair work.
9.3. Can I order the PVTS safety package for
vehicles in different countries with my
account (e.g.: vehicle 1 has PVTS service
from the UK, vehicle 2 from Germany)?

No, it is not possible to manage or order

PVTS services in different countries with
one Porsche Car Connect account.

The country of origin of the Porsche Car

Connect account is determined the first
time the account is set up and applies to
all vehicles activated for this account.