HOWARD Lagos, Nigeria.

+234 816 285 8033

BAKODIE bakodiehoward@gmail.com

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Career Summary As an experienced customer service professional with a strong foundation in data
analytics, I thrive on using a data-driven approach to enhance customer support
strategies and optimize user experiences. Over the course of my 3-year tenure as a
Customer Service Representative at Opay, I've honed my skills in handling both inbound
and outbound calls, resolving issues, and managing customer interactions with a keen
eye for delivering top-notch service.

My proficiency in data analysis tools such as Excel, Tableau, Python, R, and Power BI
sets me apart in this role. I've leveraged these skills to uncover meaningful insights,
identify trends, and effectively communicate findings to various audiences. This
data-centric mindset not only allowed me to excel in my previous customer service role
but also provides a unique perspective for improving customer interactions and
anticipating their needs.
In addition to my data analytics prowess, I bring a collaborative spirit, having worked
closely with cross-functional teams during my time at Opay. I've managed the
company's social media, demonstrating my ability to connect with customers across
different platforms, understand their concerns, and drive engagement.
I'm eager to channel my customer service expertise and data analytics background to
contribute to the success of your organization. I understand the importance of customer
satisfaction and the critical role data plays in achieving it. I'm excited to apply my
problem-solving skills, data-driven insights, and customer-centric mindset to real-world
challenges, helping to enhance customer support strategies and ensure the highest level
of satisfaction for your clients.

● Client Relationship Extraordinaire

● Clear Communication and Presentation
● Adaptability and Team Player
SKILLS ● Sales Skills
● Proficiency in Customer-Centric Data Tools
● Effective Visualization
● Problem-Solving Champion
● Business Acumen and Analytical Savvy

CERTIFICATION Google Data Analytic Certificate

EDUCATION DELTA STATE UNIVERSITY ABRAKA(DELSU) / BSC BIOCHEMISTRY

JUNE 2013 - JULY 2017

PROFESSIONAL Learning Gap 2022 - Present

EXPERIENCE ● Understanding the stakeholders goals and objectives. Getting the relevant data
required and checking for sample bias.
 ● Data cleaning, checking for outliers, inconsistencies and errors using microsoft
excel, SQL and/or R for big data.
● Analyzing the output from the data analysis process and interpreting the results
in the context of the problem and objectives. Identifing key findings and
patterns.
● Data analysis and Exploration using visualization tools like Tableau and Power
BI.
● Storytelling and Presentation with MSPowerPoint to effectively communicate
findings to stakeholders.

OPAY Nigeria
Customer Service Representative July 2020 - June 2022
● Addressing customer questions, resolving issues, and providing accurate and
timely information through various communication channels such as phone,
email, or chat.
● Managed customer accounts and entered data into databases, gaining
experience with data entry and management.
● Created reports and dashboards to track customer data, developing skills in
reporting and data visualization.
● Problem-solved on a regular basis, using data to identify and address issues.
● Create Customer Support Data with Microsoft Excel

Telesales July 2019 - April 2020

● Conducted outbound calls to prospective customers, effectively promoting
products and services to generate leads and drive sales.
● Engaged with existing customers, upselling and cross-selling additional
products to maximize revenue.
● Demonstrated in-depth knowledge of the company's products, effectively
communicating their features, benefits, and value propositions.
● Built strong customer relationships through active listening, personalized
solutions, and exceptional service.
● Consistently met or exceeded sales targets, utilizing persuasive techniques and
negotiation skills to close deals.

ABAJAH GRAMMAR SCHOOL

Assistant to the dean of studies January 2018 - December 2018
● Analyzed student performance information to identify areas for improvement
and adjust teaching strategies accordingly.
● Created and administered assessments to measure student learning.
● Designed and prepared reports to track student progress and communicate it to
parents or administrators.
● Collaborated effectively with colleagues, administrators, and parents to support
student learning and improve outcomes.