Ejemplos de Preguntas para una entrevista

Work and Travel USA

A continuación encontraras una lista de preguntas típicas que suelen realizar algunos empleadores en una
entrevista. Te recomendamos que respondas todas las preguntas y estructures una respuesta para cada una
de ellas.
Ten en cuenta que los empleadores podrían realizarte otro tipo de preguntas a las que a continuación
encontraras:

Why do you want to participate on the Work and Travel program?

For you, what is customer service/world class service?
Do you have work experience? Describe in detail.
What would you do if you have a problem with a customer? How would you resolve the problem?
Tell me a little bit about yourself - candidate should prepare an introductory paragraph and rehearse it
but not read it.
Why do you want to join our team?
What are your strongest qualities? And weaknesses?
What is the most rewarding experience you have had?
What are three good characteristics people say you have?
What are three things that you think people do not like about you?
What are three words that you think of when you think about Americans?
Have you ever been in USA before? If yes, describe your experience
What do you think about USA?
Do you have any family or friends in the U.S.? Please give details
Have you ever volunteered your time? Explain.
Do you enjoy spending time in large groups?
What type of job placement would make you happiest? (Please mention location, size and atmosphere)
What was the hardest / best job you ever had? Why did you find the job difficult/enjoyable? How did
you handle yourself at times when the job was boring /demanding?
What do you want to learn from participating in Work and Travel Program? How do you think it will
benefit you?
Is there any job you will not perform? Is so, why? Is there any location you would not work at? Is so,
why?
What is most important to you: your choice of type of job, your choice of location, or your request to
be placed with your friend(s)? please explain
What is your primary goal?
How do you feel about communicating in English/being separated from your friends & family for 3 or 4
months?
What was your favorite travel experience? What did you enjoy the most about it? What did you learn?
How do you feel about sharing a room with a candidate from another country? Have you ever had to
share a room with someone you did not know? Is so, did you have any problems?
What has been your most significant achievement and why?
What is your greatest strength? Weakness?
What do you know about our company?
With so many applicants, why should we hire you?
Why do you want to work for our hotel/company?
Where do you see yourself in 5 years?
What are your short-term, long-term goals?
Why do you want this job?
Situational/Behavioral (http://www.quintcareers.com/sample_behavioral.html)

Describe a situation in which you were able to use persuasion to successfully convince someone to see
things your way. Describe a time when you were faced with a stressful situation that demonstrated
your coping skills.
Give me a specific example of a time when you used good judgment and logic in solving a problem.
Give me an example of a time when you set a goal and were able to meet or achieve it.
Tell me about a time when you had to use your presentation skills to influence someone's opinion.
Give me a specific example of a time when you had to conform to a policy with which you did not
agree.
Please discuss an important written document you were required to complete.
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
Tell me about a time when you had too many things to do and you were required to prioritize your
tasks.
Give me an example of a time when you had to make a split second decision.
What is your typical way of dealing with conflict? Give me an example.
Tell me about a time you were able to successfully deal with another person even when that individual
may not have personally liked you (or vice versa).
Tell me about a difficult decision you've made in the last year.
Give me an example of a time when something you tried to accomplish and failed.
Give me an example of when you showed initiative and took the lead.
Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
Give me an example of a time when you motivated others.
Tell me about a time when you delegated a project effectively.
Give me an example of a time when you used your fact-finding skills to solve a problem.
Tell me about a time when you missed an obvious solution to a problem.
Describe a time when you anticipated potential problems and developed preventive measures.
Tell me about a time when you were forced to make an unpopular decision.
Please tell me about a time you had to fire a friend.
Describe a time when you set your sights too high (or too low).

Videos
A continuación te enviamos algunos enlaces web en donde podrás verificar información y algunas
recomendaciones de funciones en las áreas de Housekeeping, Alimentos y bebidas, y Recepcion.

Recepción
http://youtu.be/wyqfYJX23lg
http://youtu.be/NNpnJRLiZws
http://youtu.be/lZJPOd1sGqM

Housekeeping
http://www.youtube.com/watch?NR=1&feature=fvwrel&v=locsjOxYhGI

Alimentos y bebidas
http://www.youtube.com/watch?v=ndmMzZb84vQ
http://www.youtube.com/watch?v=DYzOJkMb_fM&feature=related
http://www.youtube.com/watch?v=5d6BzjhTrZ4&feature=related
http://www.youtube.com/watch?v=ifdpUyNIIo4&feature=related
http://www.youtube.com/watch?v=ScIm-633Xrw&feature=relmfu
http://www.youtube.com/watch?v=yQPgnN0UdcU&feature=related

Top 6 Ways to Get An Angry Customer to Back Down

http://www.youtube.com/watch?v=ACKbkmO9rLg&feature=related