March 21, 2024

Troy Bolton
General Manager
Golfers Supplies Pro
637 Lava Springs Drive
Windsor, ON

Dear Mr. Bolton,

I hope you are doing well during these colder days. My name is Vanessa Rivera. I am
the Assistant Administrator to Ms. Emily Knox. You both have recently met at this year’s
national tech conference in Aurora, Ontario, and have been an amazing vendor to our
company all these years. We deeply appreciate your loyal service and our amazing
partnership. As the end of the month approaches, I wanted to talk about our schedule
for your payment.
Recently, our computers and our systems have been receiving major maintenance. With
the latest information software systems, we will be able to aid vendors like yourself at a
much quicker pace and be able to send out payments the second they are due.
However, since new software tends to come with bugs, our technicians have been
helping to get our software up and running as soon as possible. Because of this, Ms.
Knox and the board have decided to push back this month’s payment to next month to
give our technicians time to fix the software and be able to correctly pay our vendors.
Because of this, we have decided to give each of our vendors a 25% discount for the
next two months due to this inconvenience on our part. As our partnership is particularly
important, we hope that this gesture extends warmly and can show our gratitude for all
you have done for us. If you have any questions or would like to discuss this in further
detail, I can be reached at 281-760-0032 or vrivera@knoxinterprises.com. Thank you
once again Mr. Bolton and I look forward to hearing from you soon.

Sincerely,

Vanessa Rivera
Vanessa Rivera
Assistant Administrator, Knox Enterprises