Cassandra Rene, MCTS

Phone:404.884.8781 ~ Email: cassrene.pmp@gmail.com

PROGRAM MANAGER

PROFILE Medicaid Management Information System (MMIS) Planning, FAA Project Planning, Facilitate, Tracking, PMO, Project Management Office, Program Management, Analyze, Financial, Government, Master Scheduling, Client Management, Lean Six-Sigma Green Belt, Resources, Create, Develop, Reporting, Communication, Deliverables, Metric
Reporting, Agile Scrum, Waterfall, Microsoft SharePoint, Microsoft Project, Earned Value Management, Budgeting, Forecasting, Portfolio, Project Consulting

 Results driven program management professional offering over 15 years of experience managing portfolios
of projects from inception to completion: organized, engaged, out-of-the-box visionary who provides project
consulting, management, and planning for complex projects; managing the delivery of complex application
development initiatives, enterprise release management, and SaaS based service management deployments /
implementations
 Business strategist: plans and manages small to large projects to align business goals with technology solutions to
improve and simplify processes;
 Excellent communicator: communicate effectively with clients, vendors, executives, and their respective teams by
leveraging business and technical acumen;
 Knowledge of several methodologies to aid in project management success: define processes and tools best
suited for each project moving between the Agile Scrum and Waterfall (Hybrid) approaches. Knowledge style
spanning “Lean” to “Six Sigma” and PMBOK methodologies. Planning, Facilitate Project Planning Tracking, PMO, Project Management Office, Analyze, Financial, information, Client Management, 6-Sigma, SME Scheduling, Resources,
Create, Develop, Reporting, Communication, Deliverables, WebEx, Engineer, Program, Management, Big Data, Analytics, Cloud, Data Center, Collaboration, Video, Software Development, Budgeting, Forecasting, Master Scheduling, Portfolio, Project Consulting, Government, Implementation

SKILLS:
 Business and IT Planning  Enterprise Project Management Office (EPMO/PMO)
 Project Scheduling  Organizational Change Management (OCM)
 Forecasting & Budgeting  Procurement Management
 Strategic Leadership & Team Building  Vendor Management
 Client Relationships & Presentations  Portfolio Management
Marketing, Event planning, social media, project managem

ent, google analytics, AdWords, communication, detail oriented, organize, Eloqua, project manager, analyst, data analysis, demand gen, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables

PROGRAM MANAGEMENT EXPERIENCE

Coca Cola; Atlanta, Ga

Digital Program Manager (Feb – Dec 2022)
 Attentively partnered with leadership and teams to define, scope and track complex program priorities, set resourcing
needs and manage dependencies end-to-end
 Established an operating model for how in/external partners will work together within lead programs
 Lead teams and stakeholders through deadlines and deliverables; providing transparency and clarity for program/proj
ect status
 Proactively managed risks by assessing and de-escalating with leadership to problem solve to avoid issues
 Effectively communicate timelines, key milestones and action items to the project team
 Manage program(s) resources and budgets; partnering with Design and IT leads to forecast total budgets
 Develop and maintain strong relationships with in/external stakeholders across Design, Content, Brand, and cross-fun
ctional peers in IT, Marketing, HR, and Legal
 Ensure vendor performances meet/exceeds defined standards and adheres to TCCC policies and procedures
 Managed the procurement gate process to align strategies and priorities
 Maintain project documentation (charter, plan, schedule, status, SoW, etc)

Consulting, Various Contracts; Atlanta, Ga

Portfolio Project Manager (August 2018 – Feb 2021)
 Managed the execution and delivery of the ServiceNow application across the enterprise (ITSM, ITOM, SecOps,
ITSM)
 Delivered program/project objectives to support organizational goals
 Collaborated with vendors and clients to ensure an optimum level of service to align business priorities and timelines
 Lead OCM workstream to align with organizational structure and culture
 Budget management and MDM/data integration
 Monitor and report on the program outcome

Senior Project Manager (Portfolio Manager)

 Drive technical projects from design to release, defined technical program roadmap, engaged with internal and
external stakeholders, translating business requirements into technical specifications, and managing global
production launches.
 Managed a team who support the core systems of the business including ServiceNow, procurement, and fulfillment
of POS systems
  Facilitated project/program forecasting process for assigned project leads by providing revised forecasts and
variances to management on a weekly basis
 Ensure continued project delivery success with weekly team collaboration and status updates that outlines planned
deliverables, key milestones, and risks
 Performed basic troubleshooting on problems and issues reported on various IT projects and collaboration with
engineers to resolve issues
 Responsible and successfully delivered a cloud-based enterprise grade software product’ collaborating with cross-
functional teams
Six-Sigma Green Belt, Resources, Create, Develop, Reporting, Communication, Deliverables, Metric Reporting, Agile Scrum, Waterfall, Microsoft SharePoint, Microsoft Project, Earned Value Management, Budgeting, Forecasting, Portfolio, Project

Senior Project Manager

 Schedule management for the delivery of a Medicaid Management Information System (MMIS) implementation
 Developed SOP’s to define the scheduling approach for project success
 Developed and managed various project metrics that monitor the projects’ performance against established objectives
 Analyzed project requirements to successfully execute it is captured in the project schedule for project execution
 Identified schedule issues, risks, and escalated to PMO Director as needed
 Provided various business analyst project support
 Coordinate planning and project status across a diverse project team

Senior Project Manager III

 Lead technology projects supervising teams of design, construction, and general contractors for public improvement
projects
 Developed product specifications by translating customer specs into base specifications to meet customer needs
 Developed project plans to ensure all requirements, processes, and analytics are captured for on time project delivery
 Clearly communicated customer expectations throughout all facets of product development: construction, design,
finish, samples, and production
 Interfaced and collaborated with stakeholders and executives for change management control
 Oversaw public procurements and contracts for consulting services and construction
 Ensured compliance with statutory requirements and agency policies
 Managed and tracked capital planning and budgeting efforts for project sponsors
 Coordinate and oversee RFQs, provide detail analysis and recommendations for the best vendors
 Analyze project date to provide executive status reports utilizing various project management software tools
 Ensure design and quality intent properly executed through all project stages
Planning, FAA Project Planning, Facilitate, Tracking, PMO, Project Management Office, Program Management, Analyze, Financial, Government, Master Scheduling, Client Management, Lean Six-Sigma Green Belt, Resources, Create, Develop, Reporting, Co
mmunication, Deliverables, Metric Reporting, Agile Scrum, Waterfall, Microsoft SharePoint, Microsoft Project, Earned Value Management, Budgeting, Forecasting, Portfolio, Project Consulting

Starr Companies; Atlanta, Ga

PMO Project Manager (January 2017- June 2018)
 Led implementation for Workday; managing all aspects including collaborative consultation with various internal
business units
 Ensured implementation met or exceeded clients expectations by gathering feedback and documenting requirements
 Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of
project velocity and budget burn rate utilizing MS Pro and various project management software
 Trained staff personal on project management methodologies (agile scrum) to provide flexibility within project phases
 Built high performing team dynamics by leading regular team meetings to motivate and provide accountability
 Implemented and documented process improvements to create standardization and streamline processes improving
business communication and productivity
 Created bi-weekly and monthly financial reports for Operations department staff meetings
 Led bi-weekly budget meetings with key stakeholders to identify variance and mitigate budget risks.

General Dynamics Corporation; Savannah, Ga

Project Engineer Analyst II (February 2014 - December 2016)
 Managed (10-30) NPD aviation projects that included FAA domains
 Created schedules to include resource requirements managed in PWA/Project Online; Project Server
 Provided expertise in scheduling, earned value management, project controls and critical path analysis
 Managed baselines, updated project actuals, and identified schedule issues escalating to the Project Engineers
 Provided weekly/monthly schedule and earned value metrics and analysis
 Prepared bi-budget report to review cost and scheduled work
 Serve as a liaison between clients, project engineers, and executives; gathering requirements to monitor cost and
schedule trends
 Created adhoc data analysis providing an analytical approach to project data for engineering managers
 Developed dashboards and charts for visual presentation to analyze variance in SharePoint
 Served as an assistant Project Manager to Project Engineers for schedule management best practices and creating
project plans to improve operational effectiveness
 Support product reviews, transition deliverables to customer, perform close out documents and provide lessons
learned
Planning, Tracking, Analyzing, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost, Integrated Master Scheduling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management
manage regulatory, SOX, and corporate compliance efforts
 Project Consultants; Atlanta, Ga
Marketing Project Manager (Contract Term) (June 2012- December 2013)
Planning, Tracking, Analyzing, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost, Integrated Master Scheduling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management

 Marketing coordination for VP of Marketing providing financial and metric reporting from SalesForce, conducted
planning sessions to establish project objects and alignment of goals
 Significantly improved team proficiency and product knowledge through the deployment of formal Salesforce training
 Gathered requirements to develop project communication strategies to ensure marketing communications and social
media were aligned with company’s business objectives
 Collaborated with sales team to manage leads in SaleForce
 Attend leadership meetings, presented PowerPoint presentations, distributed meeting minutes, and provided status
updates
 Created and distributed organizational communication to clients, customers, and vendors via Mailchimp for business
strategy improvements
 Collaborated with executive teams to develop strategies and processes to ensure internal communications were
aligned with department objectives
 Facilitated meetings with Concur and Salesforce vendors to discuss improvement strategies; trained department
personnel on improvement updates
 Managed and coordinated event expos, vendors, invoices processing, and receptions
Planning, Tracking, Analyzing, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost,
Integrated Master Scling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management, PMBOK manage regulatory, SOX, and corporate compliance efforts

Waste Management Inc; Atlanta, Ga

Project Account Manager (August 2008 – June 2012)
 Facilitated meeting to discuss business strategies for various departments, ie: Public Affairs, Human Resources,
Technology, Engineering
 Created project plans and schedules for kickoff meetings utilizing various project management tools
 Assisted with managing payroll on a weekly/bi-weekly basis for over 200 employees
 Managed payroll, time and attendance systems, and vacation accrual
 Onboard new employees in time reporting and payroll system
 Managed customer accounts and analyzed details for accuracy to customer contractual agreements for accurate
invoicing
 Prepare business cases to show the impact of the project cost/savings
 Collaborated with SMEs and administrative personnel to improve business strategies and processes
 Managed T&E data/records for department to ensure data accuracy, classification, reporting, input, filing and
database management utilizing Concur and various planning applications
 Coordinated project meetings and followed up on outstanding issues to keep data current and updated
 Worked as a liaison between client, vendors and executive stakeholders for problem resolution and product training
 Utilized advanced Excel skills to create project reports and budget forecast
 Contacted new / existing customers to build rapport to discuss new product features based on marketing analysis
 Created project reports in CRM Crystal Report system; updated project worksheets to reflect data
Planning, Tracking, Analyzing, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost, Integrated Master Scheduling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management

IBM Corporation; Atlanta, Ga

Data Analysis and Project Management, (April 2005 – August 2008)
 Data coordination to prepare milestone reports to analyze data from various project management tools
 Liaison for Global IT and Finance department to gather requirements on activity scope, resource availability and
schedule management
 Consolidated and presented financial data utilizing Adobe, Excel and Lotus Notes
 Recruited, trained, and supervised administrative personnel on processes and procedures
Planning, Tracking, Analyzing, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost, Integrated Master Scheduling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management, PMBOK
Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, EVM, EVMS, Variance Analysis, Monitor Cost, Integrated Master Scheduling, Portfolio, IBM, Project Consulting, Government, Implementation, Project Management, PMB

TECHNICAL COMPETENCIES
 Tools: Office 365 – Excel, PowerPoint, Word, Visio
 Databases: MS Access, MySQL, IBM DB2
 Reporting/Collab tools: MS Project, Smartsheet, Jira, Confluence, Power BI, SalesForce, SharePoint
 HR tools: Workday, ADP, Kronos Payroll, HRIS
Tracking, Analyzing, analysis report, create, develop, resources, dependencies, client, communication, Implementation, External Customer Satisfaction, Enterprise Software Implementation, Marketing, HR, Project Supply Management, Supervise, ERP Procurement, Manage, Engineering, Project
Management, Project Consulting

CERTIFICATIONS / CERTIFICATES
 Lean Six Sigma Green Belt
 Microsoft Certified Professional
 Microsoft Project Certified
 Microsoft Certified Technical Specialist
 Project Management Certificate client workshops; collecting/confirming business requirements; documenting application functional use cases and other required documentation, project estimating/planning/monitoring; identifying, estimating and presenting costs and schedules aligned with project activities
and deliverables; tracking and reporting deliverables

EDUCATIONAL HIGHLIGHTS
Ferris State University, Computer Information Systems, BS (96 credits, honor student)
conducting client workshops; collecting confirming business requirements;
Documenting application functional use cases and other required documentation, project estimating/planning/monitoring; identifying, estimating and presenting costs and
schedules aligned with project activities and deliverables; tracking and Planning, Facilitate Project Planning Tracking, PMO, Project Management Office, Analyze, Financial, information, Client Management, 6-Sigma, SME Scheduling, Resources, Create, Develop, Reporting, Communication, Deliverables, Earned Value Management, Budgeting, Forecasting, Master Scheduling, Portfolio, Project
Consulting, Government, Implementation, HR, Kronos, Workday, Ceridian Latitude