528086-001b Laminator Ug

User’s Guide
Card Lamination Module
July 2021
528086-001, Rev. B
Notice
Please do not attempt to operate or repair this equipment without adequate
training. Any use, operation or repair you perform that is not in accordance
with the information contained in this documentation is at your own risk.
Trademark Acknowledgments
Entrust, Sigma and the hexagon design are trademarks, registered trademarks
and/or service marks of the Entrust Corporation in the United States and other
countries.
Datacard is a registered trademark and service mark of Entrust Corporation in

the United States and other countries.
MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.
Proprietary Notice
The design and information contained in these materials are protected by US
and international copyright laws.
All drawings and information herein are the property of Entrust Corporation. All
unauthorized use and reproduction is prohibited.
Entrust Corporation
1187 Park Place
Minneapolis, MN 55379
Phone: 952-933-1223
Fax: 952-933-7971
www.entrust.com
© 2020, 2021 Entrust Corporation. All rights reserved.
ii
Safety
The following basic safety tips are given to ensure safe installation, operation and maintenance of
Datacard® equipment.
• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (table) and ensure floors in the work area are dry and
non-slip.
• Know the location of equipment branch circuit interrupters or circuit breakers and how to turn
them on and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment location.
• Maintain the recommended temperature and humidity range in the equipment area.
Safe Human Interface
• Use proper lifting techniques when moving or installing the equipment.
• Use standard electrostatic discharge (ESD) precautions when working on or near electrical
circuits.
• Do not defeat or disconnect safety interlocks on covers.
Warning: To avoid a possible electric shock, always unplug the system before servicing.
Liability
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.
California Prop
Warning: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
For more information on this warning, refer to:
www.datacard.com/califpropwarning.
iii
iv
Revision Log
Revision Date Description of Changes
Beta April 2020 Beta release of this document
A August 2020 First release of this document
B July 2021 Update document for SLM configuration.
v
vi
Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the Card Lamination Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Laminator System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Laminator Back and Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Laminator Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Laminator Front and Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inside the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Load Laminator Overlay Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Card Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Verify Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3: Laminator Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Clean the Laminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Empty the Laminator Reject Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 4: Laminator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Laminator Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Patch Appearance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Topcoat Appearance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Clear a Laminator Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Laminator Messages on the Printer LCD Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
177: Laminator not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
196: Laminator error critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
197: Laminator entry card problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
198: L1 area card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
199: L2 area card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
200: Laminator exit card problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
201: L1 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
202: L1 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
203: L1 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
204: L1 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
205: L1 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
206: L2 supply problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
207: L2 supply out or missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
vii
208: L2 supply type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
209: L2 supply not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
210: L2 supply not identified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
211: L1 heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
212: L2 heater problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
213: L1 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
214: L2 heater sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
215: L1 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
216: L2 heater roller problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
217: Debow problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
218: Impresser problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
219: Impresser sensor problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
220: Impresser heater problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
221: Bar code scanner problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
222: Firmware version mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
223: Laminator system mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 5: Laminator Supplies and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Laminator Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overlay Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Laminator Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Impresser Die . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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1
Chapter 1: Introduction
About this Manual

This manual provides user information for the card lamination module. The manual includes:
 An overview of the laminator, and a description of the system label.
 How to load and replace supplies.

 How to perform routine maintenance and troubleshooting tasks.
Refer to the printer’s user documentation for information about setting up and using the printer.
Intended Audience
The manual is intended for the printer operator who prints cards, loads and replaces supplies,
maintains the printer, and performs troubleshooting.
Technical Support
Use the following to contact Entrust Technical Phone Support.
Americas +1 800.328.3996 or
+1 952.988.2316
EMEA (Europe, Middle East, Africa) +44 1489555627
Asia Pacific +852 2821 0126
Card Lamination Module User’s Guide 1

2 Introduction
2
Chapter 2: About the Card
Lamination Module
This guide provides information about the optional card lamination

module that you can add to your system at the time of purchase or later,
as a field upgrade.
The Laminator System

A laminator system consists of a Sigma card printer and a card lamination module. The system
can print cards and apply an overlay material on the front and back of the card for increased
durability and security. Using an overlay material with holographic or other transparent images
also improves the security of the card.
Printer
Laminator

Site Requirements
Provide space for the system and for clearance around the system.
System Dimensions
The external system dimensions are shown in the following illustration.
20.4 in
519 mm
23.8 in / 604 mm
27.1 in / 689 mm
(with impresser)
10.6 in
270 mm
4 About the Card Lamination Module

Clearance Requirements
The following measurements show the system dimensions when the input hopper, printer cover,
and laminator access doors are open.
Best practices recommend that you provide a minimum of 3 inches (76.2 mm) of
additional clearance around the system to maintain access to the power cord and
data cables, to load and remove cards and supplies, and to provide ventilation.
28.9 in
734 mm
3.1 in
11.4 in 9.0 in 79 mm
290 mm 229 mm 8.1 in
206 mm
34.3 in / 871 mm
19.6 in
37.6 in / 955 mm
498 mm
(with impresser)
Electrical Requirements
The power supply is rated as follows:
Electrical Requirements
System Component Input Output
Printer 100–200V/50–60 Hz/1.6 Amp 24V/3.0Amp/72W
Laminator with L1 only 100–240V/47–63 Hz/2.2 Amp 24V/3.75Amp/90W
Laminator with L1, L2, 100–240V/47–63 Hz/6.6 Amp 24V/6.6Amp/160W

and impresser

About the Laminator
Use the following information to become familiar with the laminator.
Laminator Back and Left Side

Card Entry
Area
Printer
Laminator
Mounting Pin
Status Light
Reject Tray
Printer Mounting
Laminator Power Lock
Connection
Printer Mounting Pin The pin aligns the printer with the laminator.
Printer Mounting Lock The lock secures the printer to the laminator.
Laminator Status Light The light shows the status of the laminator. Refer to
“Laminator Status Light” on page 7.
Card Entry Area The card entry area receives the card from the printer and
places it into position for laminating.
Reject Tray Unfinished cards or cards not processed properly are placed
in the reject tray.
Laminator Power The power connection provides a plug-in connector for the
Connection laminator power supply.

Laminator Status Light
The status light shows the status of the laminator:
Ready Solid green
Busy Blinking green
Idle/Sleeping Solid blue
Heating Blinking blue
Error Blinking red
Laminator Front and Right Side
Impresser
(if installed)
Laminator Access
Door Lock
Card Output Laminator Access

Hopper Door
Card Output Hopper The card output hopper holds up to 100 completed cards.
Laminator Access Door The access door provides access to the laminator supplies.
Laminator Access Door The optional lock provides secure access to the laminator.
Lock Note: If the laminator has a lock, the printer also must have a
lock.
Impresser The optional impresser is located inside the laminator just

before the card exit slot.

Inside the Laminator
The card lamination module has one standard laminator, in the L1 position, with an optional
second laminator in the L2 position. The laminators apply topcoat or patch overlay material to
the card. Topcoat is a continuous film and patch is a die-cut polyester shape. Both laminators can
apply either overlay type. Refer to “Laminator Supplies” on page 29.
Manual Advance
Knobs
Reject Tray
Release Button
L2 Laminator
Laminator Access L2 Transport

L1 Laminator Door Access Door
Manual Advance Knobs The manual advance knobs move the card through the
laminator to remove it from the system. Use the knobs to
clear a card jam. Refer to “Clear a Laminator Card Jam” on
page 22
L1 Laminator (green The L1 laminator cartridge holds the overlay material and
cartridge) applies it to the card.
L2 Laminator (orange The L2 laminator cartridge holds overlay material and applies
cartridge) it to the card. The L2 laminator is optional.
Reject Tray Release The release button opens the reject tray to remove
Button incomplete cards. Available only on systems with locks.
Laminator Access Door The access door provides access to the L1 and L2 laminators
to load supplies or to clear a card jam.
L2 Transport Access Door The L2 transport access door replaces the L2 laminator
cartridge if the optional second laminator is not installed.
Open the door to access the laminator card transport.
If your system includes the optional second laminator (L2), make sure that the
laminator cartridge is always installed even if the cartridge is not loaded with
overlay material. If the cartridge is not in place, cards are not supported as they
travel through the system and can fall into the bottom of the laminator.

Laminator Configuration Label
The laminator configuration label is located inside
the laminator on the laminator access door and
beneath the L2 cartridge.
The configuration label shows the following

information:
 Laminator model (SLM or CLM)
 Serial number
 Configuration
 Part number Configuration Label
 Date and country of assembly.
Additional labels may be attached to indicate options installed by the dealer or sales group after
the laminator was manufactured.
Option Configuration Code
Laminator L1=L1 Laminator, metal rollers

L2=L1 and L2 Laminator, metal rollers
L3=L1 Laminator, rubber rollers
L4= L1 and L2 Laminator, rubber rollers
L5=L1 Laminator, metal rollers; L2 Laminator, rubber rollers
Locks K1=Mechanical Locks

K2=Electronic/Mechanical Locks
blank=no lock option
Other Options P1=Impresser
Enclosure V1=Sigma Card Printer

blank=CD Card Printer

Load Laminator Overlay Material
Load the overlay material in one laminator cartridge at a time.
The L1 (green) and L2 (orange) cartridges fit only in their assigned locations inside
the laminator. They are not interchangeable.
1. Unlock and open the laminator access door.
2. Remove the L1 (green) laminator cartridge

from the printer. Place the cartridge on a
smooth level surface for loading.
3. Push the release latch (a) and open the gate

on the laminator cartridge (b).
4. Remove both used spools from the cartridge.

5. Load the new roll of laminator overlay material.
a. Put the blue supply spool on the blue supply

spindle of the cartridge (c). The overlay supply
roll can go on only one way and only fits on the
correct spindle.
b. Put the empty silver take-up spool on the silver

take-up spindle (d).
c. Turn the take-up spool clockwise to remove

slack from the material (e). The overlay
material loads in an S-shape.
Make sure that the overlay material is between

the guides on both the take-up and supply
sides of the cartridge.
6. Close the laminator cartridge gate (f). Push it in
until the latch clicks in place (g). Make sure that the
overlay material is not pinched by the cartridge
gate.
7. Replace the loaded laminator cartridge in the

printer.
8. Remove the L2 (orange) cartridge, if installed, from

the laminator.
9. Repeat steps 3 through 7 to load the overlay onto

the L2 cartridge.
10. Close and lock the laminator access door.

Card Design
Set up your card design using your card production software or another application, such as
Microsoft Word. You can specify your lamination preferences using the Card Printer Driver or
your card production software.
The Card Printer Driver allows you to specify both printer and lamination preferences. Refer to
the XPS Card Printer Driver User’s Guide for complete information about setting up printing
preferences and lamination options.
 If the printer has one laminator, you can apply the overlay material to one or both sides of
the card.
 If the printer has two laminators using different overlay materials, the quickest way to
process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the
back of the card.
You can fine-tune the settings that control the application of the overlay using the Printer
Dashboard. Refer to the Printer Dashboard Help for more information.
Verify Setup
After you set up the laminating system, print several test cards to determine how well the
laminator applies material to the card. You can print test cards from the Card Printer Driver (refer
to the XPS Card Printer Driver User’s Guide), from the printer LCD panel (refer to the printer’s
User’s Guide), or from the Printer Dashboard (refer to the Printer Dashboard Help). You may need
to print multiple test cards to make sure that the overlay is positioned correctly. The card stock,
the card design, and the printer’s environment all can affect the appearance of cards.
When evaluating a card, make sure that:

 The overlays are being applied properly:
 Each overlay is applied completely to the card.
 The material adheres well to the edges of the card.
 The overlay does not come off when the card is bent or twisted.
 The card is debowed correctly.
 The impression is positioned correctly and has the proper depth.
If you need to make adjustments to the laminator or overlay settings, refer to the Printer
Dashboard Help.

3
Chapter 3: Laminator
Maintenance
This chapter provides information to help you maintain the laminator for
optimal performance.
Clean the Laminator

Clean the laminator when at least one laminator cartridge is loaded with holographic overlay
material and any of the following are true:
 Particles appear on the laminated cards.
 Particles are visible inside the laminator.
For examples of problems that require laminator cleaning, refer to “Laminator Issues” on
page 17.
This procedure uses a double-sided, adhesive cleaning card that removes holographic
overlay particles from the laminator. When you clean the printer using an isopropanol
cleaning card, the card also moves into the laminator and cleans the laminator rollers,
the card entry area, and the impresser exit rollers. This is sufficient if you are not using
holographic overlay. Refer to the printer’s User’s Guide for information about cleaning
the printer.
1. Unlock the laminator access door and remove the L1 and L2 laminator cartridges.

2. Remove any printed cards from the output hopper.
3. Peel off the center strips from both sides of the adhesive cleaning card. Leave the side strips
in place.
Peel Off Center

Strips Only
4. Insert the cleaning card under the rollers of the card

exit slot of the laminator. When it is in the correct
location and pushed in far enough, the card stays in
place.
If the cleaning card appears bowed, insert it as shown.

Card Without Bow
Card With Bow
5. Use the LCD menu system to start the cleaning cycle.
a. Begin when the printer displays Ready. Press the USER

button.
b. Suspended displays on line 1 of the LCD panel. Press

ENTER to enter the menu system.
c. Maintenance displays on line 3 of the LCD panel. Press

ENTER to enter the Maintenance menu.
d. Cleaning Card displays on line 3 of the LCD panel.

Press ENTER to enter the Cleaning Card menu.
14 Laminator Maintenance
e. Printer displays on Line 3 of the LCD panel. Press the
down arrow.
f. Laminator displays on line 3. Press ENTER.
g. Start displays on line 3. Press ENTER to start the

cleaning process.
h. Insert cleaning card displays on the LCD panel. Press

the USER button to start the cleaning cycle.
The laminator pulls the cleaning card from the card exit slot into the laminator and moves it
back and forth through the L1 and L2 cartridge areas, the card entry area, and the exit rollers
several times. The used cleaning card is ejected into the laminator reject tray.
6. Inspect the laminator cartridges for particles. If particles are present:
a. Retrieve the cleaning card and use it to remove the particles of overlay material from the
cartridges.
b. If particles still remain on the cartridge and inside of the laminator, use a vacuum cleaner
with a small plastic hose attachment to carefully remove the particles. Also clean any
remaining particles from the output hopper.
HINTS & TIPS

 If the cleaning card is not pulled into the laminator, the card is not in the correct position. The
cleaning card must be located under the rollers of the card exit slot inside the output hopper.
 At the end of the laminator cleaning cycle, the card can stick to the rollers in the output
hopper. Pull on the card to remove it.
 Discard the cleaning card after one use.
 Avoid contact with the heated roller, which contains sensitive electronic components.
 If cleaning the laminator does not solve the problem, contact your service provider for
assistance.

Empty the Laminator Reject Tray
Unfinished cards, or cards that were not processed properly, are placed in the laminator reject
tray.
The printer reject tray is not used when the laminator is present. Rejected cards are
always placed in the laminator reject tray
1. Unlock and open the laminator access door.
2. Press the reject tray release button to open the

laminator reject tray. (Refer to “Inside the Laminator”
on page 8.)
3. Remove the rejected cards from the reject tray.
4. Close the reject tray.
5. Close and lock the laminator access door.
16 Laminator Maintenance
4
Troubleshooting
This chapter provides information to help you identify and fix basic issues
that can occur when using the laminator.
Laminator Issues
This section describes issues that might occur when you use a laminator to apply a patch or
topcoat overlay to the card.
Patch Appearance Problems
Problem Probable Cause Solution
Smart cards don’t work The Debow card option is Make sure that the Debow card option in the
after the overlay is selected. Card Printer Driver is not selected. Refer to
applied. the XPS Card Printer Driver User’s Guide for
information about specifying the debow
option.
Cards are bowed too The Debow card option is Select the Debow card option in the Card
much. not selected. Printer Driver. Refer to the XPS Card Printer
Driver User’s Guide.
Debow time is not set Change the card debow time. Refer to the
correctly. Printer Dashboard Help for more
information.
The temperature is too Lower the laminator temperature for the

high for the card stock overlay material. Refer to the Printer
used. Dashboard Help for more information.
The card stock doesn’t Switch to a different card stock.

work with the overlay.

The patch comes off The temperature is too Increase the laminator temperature for the
when the card is flexed. low for the overlay overlay material. Refer to the Printer
material. Dashboard Help for more information.
A patch is stuck to the Clean the laminator. Refer to “Clean the

heated roller. Laminator” on page 13. If the problem
continues to occur, contact your service
provider.
There are scratches or The inside of the printer Clean the printer. Refer to the printer’s User’s
particles under the patch. is dirty. Guide.
The supplies have debris Store and handle supplies carefully. Keep
on them. supplies in the original packaging until you
are ready to use them.
There are repeating The heated roller is dirty. Clean the laminator. Refer to “Clean the
marks on the patch. Laminator” on page 13. If the problem
provider.
The patch doesn’t adhere The overlay is wound Process another card to allow the overlay
to the trailing edge of the incorrectly on the take- material to reset itself. If it doesn’t, remove
card. up spool. the cartridge and turn the take-up spool
clockwise several turns.
The patch is not centered The overlay is not loaded Load the overlay material correctly. Refer to
between the long edges correctly in the cartridge. “Load Laminator Overlay Material” on
of the card. page 10.
The laminator cartridge is Make sure that the cartridge is seated in the
not fully seated in the laminator properly.
laminator.
The overlay material is Process several cards to allow the overlay

wound unevenly on the material to center itself.
supply roll. Align the edges of the overlay on the take-up
spool.
The laminator cartridge is Replace the laminator cartridge.

damaged.
18 Laminator Troubleshooting
The patch has wavy lines The temperature for Decrease the laminator temperature setting.
along the length of the applying the overlay is Refer to the Printer Dashboard Help for more
card. set too high. information.
The heated roller is Power off the system. Contact your service
damaged. provider for assistance.
The card has features, Use the correct patch material for your card
such as a smart card chip, type. Refer to “Laminator Supplies” on
that interfere with page 29 for a description of overlay types.
application of the
overlay.
The patch shows opaque The temperature for Decrease the laminator temperature setting.
areas at the leading edge applying the overlay is Refer to the Printer Dashboard Help for more
of the card. too high. information.
If the problem continues to occur, contact
your service provider for assistance.
The patch extends There is slack in the Process another card to allow the overlay
beyond one of the short overlay material. material to reset itself.
edges of the card.
The overlay material is Remove the laminator cartridge and turn the
wound incorrectly on the take-up spool clockwise several turns.
take-up spool.
The card or overlay Contact your service provider for assistance.

registration settings are
not correct.
The patch is missing from The supply spool is not Make sure that the overlay is loaded
the finished card. positioned correctly in correctly. Refer to “Load Laminator Overlay
the cartridge. Material” on page 10.
The overlay was moved Advance the overlay past the used area. If the
on the spool and the problem continues to occur, contact your
patch was used service provider.
previously.
The Card Printer Driver Change the Laminate card setting to apply
Laminate card setting the overlay. Refer to the XPS Card Printer
was set to Do not apply. Driver User’s Guide for information about
specifying lamination settings.

Topcoat Appearance Problems
There are scratches in the The inside of the printer Clean the printer. Refer to the printer’s User’s
topcoat. is dirty. Guide for information about cleaning the
printer.
The supplies have debris Store and handle supplies carefully. Keep
on them. supplies in the original packaging until you
are ready to use them.
There are repeating The heated roller is dirty. Clean the laminator. Refer to “Clean the
marks in the topcoat. Laminator” on page 13. If the problem
provider.
The holographic topcoat The temperature for Decrease the laminator temperature for the
shows irregular darker applying the holographic overlay material. Refer to the Printer
areas. topcoat is too high. Dashboard Help for more information.
There are particles of The temperature for  Topcoat particles, or flash, can become
holographic topcoat applying the holographic attached to the card. Try to brush off the
beyond the trailing edge topcoat is too high. particles.
of the card.  Clean the laminator. Refer to “Clean the
Laminator” on page 13.
 Decrease the laminator temperature for
the overlay material. Refer to the Printer
Dashboard Help for more information.
Note: Reducing the temperature can reduce
the number of particles, but does not
eliminate them.
The topcoat shows wavy The temperature for Decrease the laminator temperature for the
lines along the length of applying the topcoat is overlay material. Refer to the Printer
the card. too high. Dashboard Help for more information.
The topcoat shows The temperature for Decrease the laminator temperature for the
opaque areas along a applying the topcoat is overlay material. Refer to the Printer
short edge of the card. too high. Dashboard Help for more information.
If the problem continues to occur, contact
your service provider for assistance.
The topcoat is spotty, The overlay material is Process another card to allow the overlay
especially on the leading wound in the wrong material to reset itself. If it doesn’t, remove
edge of the card. direction on the take-up the cartridge and turn the take-up spool
spool. clockwise several turns.
The hologram of the The Card Printer Driver Change the Laminate card setting to apply the
topcoat doesn’t appear Laminate card setting is overlay. Refer to the XPS Card Printer Driver
on the card. set to Do not apply. User’s Guide for information about specifying
lamination settings.
Clear topcoat is installed Remove the cartridge and change the overlay
in the cartridge. to the correct type.
The overlay material is Process another card to allow the overlay

wound in the wrong material to reset itself. If it doesn’t, remove
direction on the take-up the cartridge and turn the take-up spool
The overlay is not loaded Remove the cartridge and reload the overlay.
correctly in the cartridge. Refer to “Load Laminator Overlay Material”
on page 10.
A long edge of the The temperature of the Increase the laminator temperature for the
topcoat doesn’t stick to heated roller is too low overlay. Refer to the Printer Dashboard Help
the card. for more information.
Print ribbon that includes Change the print ribbon to one that doesn’t
a topcoat (T) panel is include a T panel.
loaded in the printer.
The cards do not meet Use a different supply of cards.

specifications.
The overlay material was Process another card to allow the overlay
wound in the wrong material to reset itself. If it doesn’t, remove
direction on the take-up the cartridge and turn the take-up spool
There is debris on the Process several cards to see if the problem

heated roller. corrects itself. If it doesn’t, clean the
laminator. Refer to “Clean the Laminator” on
page 13.

Clear a Laminator Card Jam
1. Open the laminator access door.
2. Remove the L1 and L2 (if installed)

laminator cartridges.
3. Turn the manual advance knobs inside

of the laminator until the card is
accessible.
4. Remove the card.
5. Replace the laminator cartridges.
6. Close the laminator access door.
Laminator Messages on the Printer LCD Panel

When an error occurs processing a card, an error message displays on the printer LCD panel.
Refer to the printer’s User’s Guide for a list of printer messages.
The following messages display on the printer LCD panel when you are using a laminating system.
They also display in a message on the PC that issued the card print job when you use the Card
Printer Driver, and in the Printer Dashboard.
177: Laminator not available

The printer and laminator cannot communicate. The card will be canceled.
1. Make sure the data cable from the laminator to the printer is securely plugged in.
2. Press the printer POWER button to power off the system.

3. Press the POWER button again to power on the system.
In the Card Printer Driver message, click Retry, or click Cancel to cancel the card.
196: Laminator error critical

The laminator has encountered a critical error. The card will be canceled.
2. Request service. The system must remain powered off.
Click OK to clear the message from the Card Printer Driver message on the PC.
197: Laminator entry card problem
The card is not where it should be in the laminator.
1. Open the laminator.
2. Turn the knob to remove the card.
3. Close the laminator.
198: L1 area card problem

1. Open the laminator and remove the L1 supply cartridge.
3. Replace the supply cartridge and close the laminator.
199: L2 area card problem

1. Open the laminator and remove the L2 supply cartridge.
3. Replace the supply cartridge and close the laminator.
200: Laminator exit card problem


201: L1 supply problem
The L1 supply is not moving properly. To try another card:
1. Open the laminator and remove the L1 cartridge.
2. Reposition, repair, or replace the supply and advance the repaired area one full turn.
3. Replace the cartridge and close the laminator.
202: L1 supply out or missing

The laminator does not have usable supplies.
2. Replace the supply.
In the Card Printer Driver message, click OK, or click Cancel to cancel the card.
203: L1 supply type problem

The laminator cannot use the supply installed.
Use supplies designed for this laminator.
204: L1 supply not supported

205: L1 supply not identified

206: L2 supply problem
The L2 supply is not moving properly. To try another card:
1. Open the laminator and remove the L2 cartridge.
2. Reposition, repair, or replace the supply and advance the repaired area one full turn.
3. Replace the cartridge and close the laminator.
207: L2 supply out or missing

The laminator does not have usable supplies.
2. Replace the supply.
In the Card Printer Driver message, click OK, or click Cancel to cancel the card.
208: L2 supply type problem

209: L2 supply not supported

210: L2 supply not identified


211: L1 heater problem

212: L2 heater problem


213: L1 heater sensor problem

214: L2 heater sensor problem


215: L1 heater roller problem


216: L2 heater roller problem

217: Debow problem

The laminator has encountered an error in the debow area.
1. Remove the card.

3. Press the printer POWER button again to power on the system.
4. If the problem occurs again, request service.
218: Impresser problem


219: Impresser sensor problem



220: Impresser heater problem

221: Bar code scanner problem

The bar code scanner cannot read the bar code on the overlay. This can indicate a scanner
problem, an unreadable bar code, or an incorrect L1 cartridge.
Try the card again.
If the problem occurs again, request service.
222: Firmware version mismatch

The printer and laminator firmware versions are not compatible. The system cannot laminate
cards until the firmware has been updated.
Update both the printer and laminator to the latest firmware versions.
223: Laminator system mismatch

The printer and laminator are not compatible.
The laminator is not supported by your printer model. Contact your service provider for the
correct laminator model.
5
Supplies and Parts
This chapter describes the supplies and replacement parts available for
the card lamination module.
Laminator Supplies
The laminating system supports full-color print ribbons that do not have a topcoat (T) panel,
including YMCK and YMCK-K ribbon. The topcoat or patch overlay applied by the laminators
provide protection against wear and color fading, so the print ribbon topcoat panel is not needed.
However, DuraShield clear and holographic overlays require that the ribbon topcoat be applied to
the card first.
The system also supports full-color print ribbon with a front-side ultraviolet (UV) fluorescent
panel, YMCKF-KT. The UV (F) panel is designed to create an optically variable image on the card.
Refer to the XPS Card Printer Driver User’s Guide or the documentation for your card production
application for information about designing a card to use a UV ribbon.
Refer to the printer’s Installation and Administrator’s Guide for a list of supported ribbon types.
Laminator Overlay Materials

The L1 and L2 laminators can apply either topcoat or patch material. Topcoat is a continuous film
and patch is a die-cut polyester shape.
Topcoat Patch
Patch overlays have a registration mark that is used by the printer to align the patch with the
beginning of the card. The registration mark is a rectangular hole between the patches.

Patches can cover the entire card, can have an opening for a smart card chip, or can cover the
card under the magnetic stripe. If both L1 and L2 laminators are installed, each laminator can
apply different overlay material. For example, you might apply a patch that covers the complete
card on the front, and a patch sized for a magnetic stripe on the back.
Complete Card Smart Card Magnetic Stripe
Both patch and topcoat overlays can be clear or can have a transparent holographic image on
them. The holographic materials are called holographic topcoat or holographic patch and can be
ordered with a custom image.
Clear Patch Clear Topcoat
Random Holographic Patch Random Holographic Topcoat
In addition, both holographic topcoat and holographic patch can be designed with a registered
image that is located in the same position on each card. Registered holographic topcoat has a
registration mark so that the image can be aligned with the card.
Registered Holographic Patch Registered Holographic Topcoat
If you use a custom holographic overlay, make sure that you know the location of
important card features, such as photos and logos. Do not place holographic images
where they interfere with the appearance of photos or machine-readable features.
30 Laminator Supplies and Parts

The following laminator supplies are available. Most are available for a full card, smart card, or
magnetic stripe card.
Patch Overlays:
 Clear DuraGard®, 0.5 mil, up to 350 images/roll
 Clear DuraGard, 1.0 mil, up to 300 images/roll
 Holographic DuraGard 0.6 mil, Random, up to 350 images/roll
 Holographic DuraGard, Registered, 0.6 mil, up to 350 images/roll

 Holographic DuraGard, 1.0 mil, Random, up to 300 images/roll
 Holographic DuraGard Registered, 1.0 mil, up to 300 images/roll
 Holographic DuraGard, Registered, Serialized, 1.0 mil, up to 300 images/roll
Caution: DuraGard patch overlay cannot be applied over a “T” panel topcoat applied
from a ribbon. Make sure that the DuraGard patch is applied to the card side
without a “T” panel topcoat.
Topcoat Overlays:
 Clear, number of images depends on lamination settings
 Holographic, Random, number of images depends on lamination settings
 Registered Holographic, up to 600 images/roll
 Clear DuraShield™, number of images depends on lamination settings
DuraShield clear overlays must be used with a ribbon that includes an inline
topcoat (T) panel, for example, KT, YMCKT, YMCKT-K, YMCKT-KT, ymcKT, or YMCKF-
KT. It must be applied over the topcoat.

Overlay Storage Guidelines
 Store overlay material in the original package until you load it in the laminator. Keep the
original packaging closed until you are ready to use the overlay.
 The overlay maintains its quality for about one year. For optimum card quality, purchase and
store quantities of material that can be used within one year.
 Overlay material might require secure storage and tracking. Follow your organization’s policy
for storing and tracking the supplies used to make cards.
 Store the overlay in a location away from direct sunlight, with a temperature between 50°
and 80°F (10° and 27°C). A range of 30% to 70% humidity is recommended.
 Install supply rolls at room temperature. If supplies are stored in an environment that is
cooler than the printer environment, allow supplies to reach room temperature before you
use them.
 If the printer will not be used for an extended period, remove supplies from the printer and
store them with new supplies.
Cleaning Supplies
When you clean the system using an isopropanol cleaning card, the card moves into the
laminator after cleaning the printer and cleans the laminator rollers, the card entry area, and the
impresser exit rollers. This is sufficient if you are not using holographic overlay. If you do use a
holographic overlay, use a double-sided, adhesive cleaning card to remove holographic overlay
particles from the laminator. Refer to “Clean the Laminator” on page 13.
524405-001 Adhesive cleaning card Pack of 10 adhesive cleaning cards

Replacement Parts
Laminator Cartridges
The green L1 and orange L2 cartridges hold the laminator
overlay material. They are used in the optional card
lamination module only.
Impresser Die
Contact your authorized service provider to special-order a new die for your
impresser. The die must be installed by an authorized service provider.
Power Supplies
The laminator power supplies are rated as follows:
 Laminator with L1 only:
 Input: 100–240V, 47–63Hz, 2.2A
 Output: 24V, 3.75A, 90W
 Laminator with L1 and L2:
 Input: 100–240V, 47–63Hz, 2.2A
 Output: 24V, 6.6A, 160W
Laminator power supplies are self-adjusting within the rated input voltage

Power Cords
The laminator power cord connects the laminator power supply to the facility power. Be sure to
use power cords that ground to the facility power source.
The following country-specific power cords are available:

 USA Power cord
 Australia power cord

 Brazil power cord
 China power cord
 Denmark power cord
 European power cord
 India power cord
 Israel power cord
 Italy power cord
 Japan power cord
 South Africa power cord
 Swiss power cord
 United Kingdom power cord

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User’s Guide

Card Lamination Module

Datacard is a registered trademark and service mark of Entrust Corporation in

MasterCard is a registered trademark of MasterCard International Incorporated.

Visa is a registered trademark of Visa International Service Association.

© 2020, 2021 Entrust Corporation. All rights reserved.

For more information on this warning, refer to:

Revision Date Description of Changes

Beta April 2020 Beta release of this document

A August 2020 First release of this document

B July 2021 Update document for SLM configuration.

Chapter 2: About the Card Lamination Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Laminator Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 4: Laminator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 5: Laminator Supplies and Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

About this Manual

 How to load and replace supplies.

EMEA (Europe, Middle East, Africa) +44 1489555627

Asia Pacific +852 2821 0126

Card Lamination Module User’s Guide 1

This guide provides information about the optional card lamination

The Laminator System

Card Lamination Module User’s Guide 3

4 About the Card Lamination Module

System Component Input Output

Printer 100–200V/50–60 Hz/1.6 Amp 24V/3.0Amp/72W

Laminator with L1 only 100–240V/47–63 Hz/2.2 Amp 24V/3.75Amp/90W

Laminator with L1, L2, 100–240V/47–63 Hz/6.6 Amp 24V/6.6Amp/160W

Card Lamination Module User’s Guide 5

Laminator Back and Left Side

6 About the Card Lamination Module

Ready Solid green

Busy Blinking green

Idle/Sleeping Solid blue

Heating Blinking blue

Error Blinking red

Laminator Front and Right Side

Card Output Laminator Access

Impresser The optional impresser is located inside the laminator just

Card Lamination Module User’s Guide 7

Laminator Access L2 Transport

8 About the Card Lamination Module

The configuration label shows the following

 Date and country of assembly.

Option Configuration Code

Laminator L1=L1 Laminator, metal rollers

Locks K1=Mechanical Locks

Other Options P1=Impresser

Enclosure V1=Sigma Card Printer

Card Lamination Module User’s Guide 9

1. Unlock and open the laminator access door.

2. Remove the L1 (green) laminator cartridge

3. Push the release latch (a) and open the gate

4. Remove both used spools from the cartridge.

10 About the Card Lamination Module

a. Put the blue supply spool on the blue supply

b. Put the empty silver take-up spool on the silver

c. Turn the take-up spool clockwise to remove

Make sure that the overlay material is between

7. Replace the loaded laminator cartridge in the

8. Remove the L2 (orange) cartridge, if installed, from

9. Repeat steps 3 through 7 to load the overlay onto

10. Close and lock the laminator access door.