2022 MMDA Operations Manual

Metropolitan Manila Development Authority Doc Ref No.
: OM-01
Quality Management System Effective Date: 04/01/2022
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OPERATIONS MANUAL
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GENERAL INFORMATION ABOUT MMDA:

CREATION / LEGAL BASIS
The Metropolitan Manila Development Authority was created on March 1, 1995 by virtue of Republic Act
7924 entitled “An Act Creating the Metropolitan Manila Development Authority, Defining its Powers and
Functions, Providing Funds Therefor And For Other Purposes”, to administer the affairs of Metropolitan
Manila, now composed of sixteen (16) cities namely, Caloocan, Quezon, Manila, Pasay, Las Piñas,
Makati, Malabon, Valenzuela, San Juan, Parañaque, Pasig, Taguig, Marikina, Muntinlupa, Navotas &
Mandaluyong and one (1) municipality which is Pateros.
SCOPE OF MMDA SERVICES
Metro-wide services under the jurisdiction of the MMDA are those services which have metro-wide
impact and transcend local political boundaries or entail huge expenditures such that it would not be
viable for said services to be provided by the individual local government units (LGUs) comprising
Metropolitan Manila.
These services shall include:
(a) Development planning which includes the preparation of medium and long-term development
plans; the development evaluation and packaging of projects; investment programming and
coordination and monitoring of plans, programs and project implementation.
(b) Transport and traffic management which includes the formulation, coordination and
monitoring of policies, standards, programs and projects to rationalize the existing transport
operations, infrastructure requirements, the use of thoroughfares, and promotions of safe and
convenient movement of persons and goods; provision for the mass transport system and the
institution of a system to regulate road users; administration and implementation of all traffic
enforcement operations, traffic engineering services and traffic education programs, including
the institution of a single ticketing system in Metropolitan Manila.
(c) Solid waste disposal and management which include formulation, and implementation of
policies, standards, programs and projects for proper and sanitary waste disposal. It shall like-
wise include the establishment and operation of sanitary land fill and related facilities and the
implementation or other alternative programs intended to reduce, reuse and recycle solid
waste.
(d) Flood Control and sewerage management which includes the formulation and implementation
of policies, standards, programs and projects for an integrated flood control, drainage and
sewerage system.
(e) Urban renewal, zoning and land use planning, and shelter services which includes the
formulation, adoption and implementation of policies, standards, rules and regulations,
programs and projects to rationalize and optimize urban land use and provide direction to
urban growth and expansion, the rehabilitation and development of slum and blighted areas,
Metropolitan Manila Development Authority Doc Ref No.: OM-01
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the development of shelter and housing facilities and the provision of necessary social
services thereof.
(f) Health and sanitation, urban protection and pollution control which include the formulation and
implementation of policies, rules and regulations, standards, programs and projects for the
promotion and safeguarding of the health and sanitation of the region and for the
enhancement of ecological balance and the prevention, control and abatement of
environmental pollution.
(g) Public safety which includes the formulation and implementation of programs and policies and
procedures to achieve public safety, especially preparedness for preventive or rescue
operation during times of calamities and disasters such as conflagrations, earthquake, flood
and tidal waves; and coordination and mobilization of resources and the implementation of
contingency plans for the rehabilitation and relief operations coordination with national
agencies concerned.
POWERS AND FUNCTIONS ²
The MMDA shall:
(a) Formulate coordinate and regulate the implementation of medium and long-term plans and
programs for the delivery of metro-wide, services land use and physical development within
Metropolitan Manila, consistent with national development objectives and priorities;
(b) Prepare, coordinate and regulate the implementation of medium-term investment programs
for metro-wide services which shall indicate sources and uses of funds for priority programs
and projects, and which shall include the packaging of projects and presentation to funding
institutions;
(c) Undertake and manage on its own metro-wide programs and projects for the delivery of
specific services under its jurisdiction subject to the approval of the Council. For its purpose,
MMDA can create appropriate project management offices;
(d) Coordinate and monitor the implementation of such plans, programs and projects in Metro
Manila; identify bottlenecks and adopt solutions to problems for implementation;
(e) The MMDA shall set the policies concerning traffic in Metro Manila, and shall coordinate and
regulate the implementation of all programs and projects concerning traffic management
specifically pertaining to enforcement, engineering and education. Upon request, it shall be
extended assistance and cooperation, including but not limited to, assignment of personnel,
by all other government agencies and offices concerned.
(f) Install and administer a single ticketing system , fix impose and collect fines and penalties for
all kinds of violations of traffic rules and regulations, whether moving or non-moving in nature,
and confiscate and suspend or revoked driver‟s licenses in the enforcement of such traffic
laws and regulations, the provisions of RA 4136 and PD 1605 to the contrary notwithstanding.
For this purpose, the Authority shall enforce all traffic laws and regulations in Metro Manila,
through its traffic operation center, and may deputize members of the PNP, traffic enforcers
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of local government units, duly licensed security guards, or members of non-governmental

organizations to whom may be delegated certain authority, subject to such conditions and
requirements as the Authority may impose.
(g) Perform other related functions required to achieve the objectives of the MMDA, including the
undertaking of delivery of basic services to the local government units, when deemed
necessary subject to prior coordination with and consent of the local government unit
concerned.
MMDA Organizational Segmentation
The MMDA has five (5) major offices, four (4) frontline offices (Operations), four (4) service units, four
(4) staff units, and thirty-eight (38) Divisions.
The five major offices are the Office of the Chairman, Office of the General Manager, Office of the
Assistant General Manager for Finance and Administration (OAGMFA), Office of the Assistant General
Manager for Operations (OAGMO) and Office of the Assistant General Manager for Planning (OAGMP).
The frontline offices are the offices involved in Operations namely: Solid Waste Management Office,
Traffic Discipline Office (which used to be called Traffic and Transport Management Office), Flood
Control and Sewerage Management Office, Health Public Safety and Environmental Protection Office.
Service Units include the Administrative Service, Finance Service, under the Office of the Assistant
General Manager for Finance and Administration Metropolitan Development Planning Service and
Physical and Spatial Development Service under the Office of the Assistant General Manager for
Planning.
The Legal and Legislative Affairs Staff (LLAS), Corporate Planning and Management Staff (CPMS)
under the Office of the General Manager, Management Information System Staff (MISS) and Public
Affairs Staff (PAS) under the Office of the Chairman are the four (4) Staff Units.
The thirty-eight (38) Divisions are the following: Accounting Division, Budget Division, Treasury Division,
under the Finance Service; General Administrative Services Division, Supply and Property and Division,
Records Division, Staff Development Division, Personnel Transaction Division and Personnel Benefits
Division under the Administrative Service;
Plans and Programs Formulation Division, Plans and Programs Evaluation Division under the
Metropolitan Planning Service (OAGMP); Land Resource Management Division and Urban
Development Division under the Physical Planning Spatial Service (OAGMP).
Under the Solid Waste Management Office (SWMO) we have the Plans & Design Division, Project
Monitoring Division, Site Operations Management Division I (San Mateo), Site Operations Management
Division 2 (Carmona), Site Operation Management Division 3 (Las Piñas) and Site Operations
Management Division 4 (Payatas).
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For the Traffic Discipline Office (TDO), the Divisions include; the Plans Design and Traffic Signal
Operations Division, Traffic Education Division, Traffic Adjudication Division, TVR Management Division,
Traffic Enforcement Division – East Sector, Traffic Enforcement Division – West Sector, Traffic
Enforcement Division – South Sector, Traffic Enforcement Division – North Sector, Traffic Enforcement
Division – Central Sector, Impounding and Inspectorate Division, Traffic Mobile and Motorcycle
Enforcement Division.
The Traffic Engineering Center, although it is not included in the NOSCA has been included as one of
the major offices of the MMDA and works closely with the Traffic Discipline Office as it is in charge of
the traffic engineering functions. Its transfer from the Department of Public Works and Highways
(DPWH) to MMDA was done in 2003 by virtue of a Memorandum of Agreement signed by then DPWH
Secretary Simeon Datumanong and former MMDA Chairman Bayani F. Fernando.
The Health, Public Safety and Environment Protection Office (HPSEPO) includes the following Divisions;
Plans and Programs Development and Monitoring Division, Public Safety Division, Environmental
Management Division and Health and Sanitation Services Coordination and Assistance Division.
For the Flood Control and Sewerage Management Office (FCSMO) we have four (4) Divisions namely;
Plans Design and Project Monitoring Division, Equipment Management Division, Operation &
Maintenance Division 1 (Drainage, Floodways, & Waterways), Operation & Maintenance Division 2
(Pumping Lift Stations & Flood Gates).
There are thirty-four (34) Ad Hoc offices that were created to effectively and efficiently carry out the
mandated functions of the Authority. These include the Public Concerns and Responses Management
Unit (PCRMU), Internal Audit Service (IAS), Internal Quality Audit (IQA), Security Intelligence &
Investigation Office (SIIO), Pasig River Ferry System (PRFS), External Relations Office/ LGU Action
Officers, Special Events Operations, Metro Manila Network Against Terrorism (MMNAT), Metropolitan
Public Safety Office (MPSO), Metro Manila Crisis Monitoring & Management Center (MMCMMC),
Rescue Battalion, Metro Manila Emergency Volunteer Corps, Sidewalk Clearing Operations Group
(SCOG), Metropolitan Social Services Office (MSSO)/ Street Dwellers Care Unit, Anti-Smoke Belching
Unit (ASBU), Traffic Engineering Division (TED), Design & Layout Unit, Road Emergency Group (REG),
Traffic Investigation Unit (TIU), Children’s Road Safety Park, Task Force Special Operations and Anti-
Colorum Unit (TFSO), Road Safety Unit (RSU), Bus Management Dispatch System (BMDS), Parking
Management Team, No Physical Contact Apprehension Program (NPCAP), Over Speeding
Enforcement Group (OSEG), Bike Lane Program Office, Task Force Landas, Personnel Inspection
Monitoring Group (PIMG), Commonwealth Special Traffic District (CSTD), EDSA Special Traffic &
Transport Zone (STTZ), C-5 Special Traffic & Transport Zone (STTZ), Central Traffic Enforcement
District 1 (CTED1) and Central Traffic Enforcement District 2 (CTED2).
The MMDA Operations Manual presents the systems and procedures of all the Frontline Offices
(Operations) and some selected support services.
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A. FRONTLINE OFFICES (Operations)
TRAFFIC DISCIPLINE OFFICE

TDO ADMINISTRATIVE DIVISION
I. INTRODUCTION
The Administrative Division is an ADHOC office within the Traffic Discipline Office (TDO) that
provides administrative, secretariat and operational support to the TDO Director’s office as well
as all traffic office operating units. It is consists of 34 personnel who assist the Executive
Director and Director III for Enforcement in the overall direction, control and administration of
the TDO’s plans and programs relating to traffic personnel, budgetary and supply
requirements, and other administrative concerns of the traffic office, such as providing
secretariat support in all traffic meetings, investigating complaints against traffic personnel and
complaints about traffic conditions; and other related traffic concerns. The division is divided
into four sections, such as the Personnel Section, the Records Section, the UOVR Supply
Section and the Supply and Transport Section.
ADMINISTRATIVE DIVISION
PERSONNEL RECORDS SECTION UOVR SUPPLY SUPPLY AND TRANSPORT

SECTION SECTION SECTION
II. OBJECTIVES
1. Ensures that CSC rules and regulations, MMDA policies, office guidelines and TDO rules
and regulations have been followed and implemented by TDO district/unit/office and
personnel.
2. Ensures that all administrative operations are coordinated and work smoothly.
III. DEFINITION OF TERMS
1. Administrative Issuances – are written statements which are distributed to staff and
action offices.
2. Apprehending Officer – a person authorized to issue Uniform Ordinance Violation
Receipt to motorists who violated traffic rules and regulations.
3. Deployment – a list of personnel who will manage a specific area of assignment with
additional information of time schedule, position/designation, etc.
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4. Issuances – are general policies and guidelines in written form issued from time to time
by the higher authorities or other responsible officials for the purpose of transmitting
orders, instructions, information and advisories, operations and activities of the units,
departments and sections of the Agency.
5. Memorandum – a communication document designed to impart and disseminate
information within an organization.
6. Office Order – an order containing directions or instructions followed by the person
receiving the order.
7. Regulation – an official rule or law that prescribes how something should be done; an
authoritative rule dealing with details or procedure, it is an order issued by an executive
authority or regulatory agency of a government and having the force of law.
8. Republic Act No. 7924 – an act creating the Metropolitan Manila Development Authority
(MMDA).
9. Rules – a regulation or by law governing procedure or controlling conduct.
10. Special Order – an order given to an individual or group of people that includes financial
matters.
11. Traffic Aide/Enforcer – a person authorized to enforce traffic laws, rules, and regulations.
12. Uniform Ordinance Violation Receipt (UOVR) – refers to the traffic violation ticket issued
to a driver and or motor vehicle by the MMDA Traffic Enforcer due to infraction/violation of
traffic rules and regulations committed.
IV. ACRONYMS
AAR – After Activity Report

AFL – Application for Leave
AOR – Area of Responsibility
ARTA – Anti-Red Tape Authority
CCSS – Citizen/Client Satisfaction Survey
COA – Commission on Audit
COE – Certificate of Employment
CSC – Civil Service Commission
CTC – Certified True Copy
DAR – Daily Attendance Record
DBM – Department of Budget and Management
DO – Deputation Order
DPCR – Division Performance Commitment Review
DTO – District Traffic Officer
DTR – Daily Time Record
IPCR – Individual Performance Commitment Review
ITB – Invitation to Bid
JO – Job Order
LGU – Local Government Unit
MMC – Metro Manila Council
MMDA – Metropolitan Manila Development Authority
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MO – Mission Order
MR – Memorandum Receipt
NGO – Non-Government Organization
OPCR – Office Performance Commitment Review
PBB – Performance-Based Bonus
PDS – Personal Data Sheet
PO – Purchase Order
PR – Purchase Request
QMS – Quality Management System
RIS – Requisition and Issue Slip
SO – Special Order
SPMS – Strategic Performance Management System
TAR – Traffic Apprehension Report
TDO – Traffic Discipline Office
TE – Traffic Enforcer
UOVR – Uniform Ordinance Violation Receipt
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V. ORGANIZATION AND RESPONSIBILITIES
1. TDO Administrative Division Organizational Chart
2. Responsibilities of the Office
2.1 General
 Overall supervision and coordination of administrative and human resource
management activities by TDO district/unit/office and personnel to ensure
efficiency and compliance with CSC rules and regulations, MMDA policies,
office guidelines and TDO rules and regulations.
2.2 Target and Goals

 Strict and thorough compliance with all CSC and MMDA guidelines, rules and
regulations;
 Coordinated and completed staff work for activities and projects of Traffic
Discipline Office;
 Maintain a highly qualified and competent workforce, as well as a diverse and
responsive workforce who accurately represents TDO personnel and
supports mission, vision and values of the office;
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 Promote a safe and healthy work environment for TDO personnel to

experience job satisfaction in their achievements and contribution to the
mission and vision of the Agency.
2.3 Duties and Functions

 Plans, supervises, and coordinates the office administrative services, such
as personnel management, attendance monitoring and evaluation of job
performance, records management, office expenditures and purchases;
 Ensures that TDO personnel comply with MMDA administrative reports and
documents as required by the MMDA Administrative Service;
 Immediate/timely release of supplies and equipment necessary for regular
and special operations in coordination with the Finance office;
 Prepares administrative communications such as letters/memoranda/office
orders, etc.;
 Disseminates and distributes all official communications with prompt
dispatch to the relevant districts/units of Traffic Discipline Office;
 Receives, analyzes and facilitates the dissemination of complaints from the
Public Concerns Responses Management Office (PCRMU) through the
Metrocall 136 Hotline, Email and Facebook, Viber and Twitter Accounts
which will be forwarded to the appropriate districts/offices for actions.
 Communicates/coordinates with the District Traffic Officer and enforcement
units regarding instructions, events, special operations and other traffic
concerns in their area of responsibility.
2.3.1 Head of TDO Administrative Division

 Supervision of TDO Administrative personnel and ensures compliance
and implementation of CSC rules and regulations, MMDA policies,
guidelines of the office rules and regulations by TDO district/unit/office
and personnel;
 Review and take preliminary action on all transactions pertaining
administrative matters and submit it to the MMDA Administrative
Service.
 Facilitate the promotions and casualization of TDO personnel in
coordination with Central Administrative Division.
2.3.2 Immediate Staff

a. Administrative/Technical Support Staff
 Assists the Head and provides clerical and administrative support
in the day-to-day activities of the office;
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 Provides administrative secretariat and operational support to the

office of the Director for Enforcement and OIC of TDO and to all
TDO programs and projects implemented by the office;
 Coordination of TDO requirements for office supplies, materials
and equipment with the Finance office and supervision of the
release of said items to the various TDO offices/units;
 Maintains and monitors transfers/movements of personnel and the
deployment/list of traffic personnel in the different field units for
reference purposes;
 Prepares the actual TDO services provided to the LGU based on
the Traffic Enforcement Deployment Plan required in support of the
budget allocation of the LGUs to the MMDA and other budgetary
requirements for TDO submission;
 Prepares/drafts office communications, memoranda, orders, action
on complaints, reports, various personnel transactions, request for
financial assistance, etc.;
 Provides technical support to the Traffic Discipline Office
operations and administrative functions.
 Monitors the compliance and implementation of MMDA ISO
9001:2015 standard.
b. Document Support Staff

 Consolidates accomplishment reports from all units within the
Traffic Discipline Office;
 Ensures dissemination of all communications regarding
administrative matters to all TDO offices;
 Maintains a database/records and organizes them for easy
retrieval.
2.3.3 Personnel Section

a. Supervisor
 Supervised the day-to-day operations of the Personnel Section and
ensures timely submission of processed DTRs and AFLs to the
Administrative Service.
b. Computer Operator
 Issuance of Mission Order for traffic enforcer.
c. DTR Processor
 Receives, review and processes TDO personnel DTR and AFLs.
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2.3.4 Records Section

a. Supervisor
 Supervises and controls all records management activities;
 Prepares a report on the section’s overall activities for the
information and guidance of the Head of the Administrative
Division’s.
b. Receiving Clerk
 Receives and records all incoming communications/documents
from TDO districts field offices, other MMDA offices and from public
and private entities;
 Analyzes and determines where documents are
forwarded/transmitted for information and/or appropriate action.
d. Computer Operator
 Monitoring of Data Tracking System (DTS) portal and
dissemination of communications through TDO Records Group
Chat/messenger and Emails;
 Encodes all communications such as memoranda, MMDA and
OAGMO Office Order and other communications in a database for
quick retrieval of documents and reference.
e. Records Liaison
 Facsimile of communications/documents to be
forwarded/disseminated to the concerned TDO
districts/units/offices and other MMDA offices.
2.3.5 UOVR Supply Section

a. Supervisor
 Supervise the issuance of UOVR to apprehending officers for the
TDO Director’s approval;
 Evaluate cases of apprehending officers who failed to comply
procedure when using UOVR tickets.
b. UOVR Issuance Staff

 Processes the initial/renewal of the UOVR booklet for the
apprehending officer,
 Updates and monitors the UOVR holder’s ledger prior to the
issuance of the UOVR booklet.
 Regularly conducting an inventory of new and returned UOVR
booklets.
c. Encoder
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 Encodes and updates the existing UOVR holder database;

 Prepares and submits an accomplishment report to the head of
administrative division and COA office.
 Coordinate the Traffic Education Division (TED) about the
Refresher Course for apprehending officers.
d. Clerk
 In-charge for the safekeeping of the returned UOVR ticket;
 Filing of incoming/outgoing communications.
 Act as a liaison with other office and outside agencies, including
other staff such as Director III for Enforcement and OIC, when
directed.
2.3.6 Supply and Transport Section

a. Supervisor
 Supervision and oversight of employees as well as TDO district/unit
purchasing activities.
 Preparation of Project Procurement Management Plan (PPMP) for
the purchase of equipment, services and supplies for the TDO
office/district/unit.
 Reviews, compares, analyzes, and approves products and
services to be purchased.
 Managing inventories and maintaining accurate purchase and
pricing records.
 Preparation of procurement plan, cost analyses, market survey and
reports.
 Supervises the daily activities of the TDO Supply and Transport
Unit which includes preparation and facilitation of all requested and
pre-programmed purchases for supplies and equipment of the
office. Maintenance and deployment of vehicles/equipment
assigned and issuance of fuel allocation for all TDO vehicles.
 Supervises the issuance of all delivered supplies, equipment and
fuel of the office including its accounting and control.
 Attends/represents the office on all public bidding/meeting related
to TDO supplies.
 Compliance and implementation of MMDA procurement policies
and procedures.
b. Procurement Staff
 Provides administrative support for the procurement Head of the
TDO Supply and Transport Section.
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 Responsible for consolidating purchase requests for supplies,

equipment, and other items from TDO’s various district/unit.
 Monitoring current inventory to ensure that TDO has an adequate
supply of materials and equipment.
c. Transport Staff
 Controls the distribution allocation of fuel, gas and other vehicle
accessories in the TDO district/unit.
 Schedule transportation services, assign drivers and issue Vehicle
Dispatch Sheet (VDS) to TDO personnel on official government
business.
 Maintains all files, transport documents and reports in an organized
manner.
d. Inventory Staff
 Conducts inspection and inventory of all TDO vehicles and
equipment to be issued and surrendered.
 Updates and monitors TDO personnel accountability database, as
well as verification of the request for TDO Clearance.
 Responsible for proper disposal inventory for unclaimed
impounded vehicles in impounding areas.
VI. OPERATING PROCEDURES
1. Flow Chart
1.1 Request for Reassignment of

Start
TDO Personnel
Step 1
Personnel requesting to be reassigned
to another TDO district/unit should
accomplish Request for Transfer Form.
Step 2
Receive accomplished Request for
Transfer Form to prepare an OAGMO
Office Order.
End
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1.2 Processing of Daily Time

Start
Records (DTRs) of TDO
Personnel
Step 1
Receive DTRs of TDO
personnel from various TDO
district/unit and DTRs from other
TDO personnel assigned to
other offices.
.
Step 2
Classification of DTRs according to
their plantilla/payroll group.
Step 3
Submission of DTRs to the
Administrative Service for payroll
preparation.
End
Note: For Job Order personnel submission of DTR is twice a month.

For both Casual and Permanent personnel submission of DTR is once a month.
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1.3 Issuance of Mission Start

Order (MO)
Step 1
The traffic officer/enforcer must present their
deployment or an Office Order and also an
old Mission Order.
Step 2
Verify the presented deployment or Office Order and old
Mission Order before issuing of a new Mission Order.
End
Note: If the Mission Order is lost, the traffic officer/enforcer must submit an explanation
letter stating the circumstances surrounding the loss
of Mission Order, which must be approved by their respective supervisor before
obtaining a new one.
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1.4 Receiving of Incoming Start

and Releasing of
Outgoing Documents
Step 1
Receive the document from the Records
Management Division that came through the
Data Tracking System (DTS) and other pertinent
document from different TDO districts/units and
MMDA offices.
Step 2
Print the document and write the date received or date
stamp.
Step 3
Analyse and identify any marginal note or instruction
which will be used to forward or route document to the
concerned TDO district/unit that has to deal with it.
Step 4
Record summary details
of document through
logbook.
Step 5
Reproduce copies and disseminate to the concerned
TDO districts/units or other relevant MMDA offices.
End
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1.5 Filing of Documents
Start
Step 1
Sort and label all documents into pile

categories.
Step 2
Encode sorted documents via database.
Step 3
Maintaining the documents in
a file.
Step 3
Coordination with the MMDA's Records
Management Division for the analysis of
inactive records, archiving of documents,
and disposal of documents when the
retention period expires.
End
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1.6 Initial Issuance of UOVR Booklet
Start
Step 1
Received the list of traffic enforcers
who passed the exam at the Traffic
Education Division.
Step 2
Submit a duly accomplished
Application Form and other
requirements for the issuance of
deputation number and UOVR
booklet.
Step 3
Verify the requirements submitted
before issuing the UOVR booklet.
Step 4
Accomplish the Inventory Custodian
Slip for Equipment, Semi-expandable
and Non-Expandable Property Form.
Step 5
Update the UOVR Holder’s Ledger
Form.
Step 6
Issue the UOVR booklet.
End
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1.7 Re-Issuance/Renewal of UOVR Booklet
Start
Step 1
Surrender the issued UOVR tickets
and submit an accomplished
Request for UOVR Issuance Form.
Step 2
Verify the surrender UOVR
tickets.
Step 3
Consumed Consumed Submit other requirements for the
or issuance of new UOVR booklet.
unconsume
d?
Unconsumed Step 4
Verify the requirements submitted
Step 3 before issuing the new UOVR booklet.
Call the attention of the district head
and admin for the extend of the validity
of the issued UOVR booklet until the Step 5
remaining tickets have been consumed. Accomplish the Inventory Custodian
Slip for Equipment, Semi-expandable
and Non-Expandable Property Form.
Step 4
Update the UOVR Holder’s Ledger
Form. Step 6
Update the OUVR Holder’s Ledger
Form.
End
Step 7
Issue the UOVR booklet.
End
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1.8 Loss or Misuse of UOVR Ticket/Booklet
Start
Step 1
Submit a written report/explanation within 72
hours upon knowledge of loss/misuse to the
District/Unit Head.
Step 2
The District/Unit Head shall endorse the report to the
UOVR Supply Section with attached documents such
as Police Report, Notarized Affidavit of Loss, and
Traffic Apprehension Report which must be certified
by TTMD.
Step 3
Verify the loss UOVR tickets/booklet.
Step 4
Issue a notice of loss and indorse the matter to the
Traffic Investigation Unit (TIU) for investigation.
Step 5
The TIU shall conduct investigation and provide a
copy of the Investigation Report to the UOVR Holder
and concerned offices for appropriate action.
End
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1.9 Procurement of UOVR Booklets
Start
Step 1
Submit a letter request.
Step 2
Prepare and submit a Requisition Issue Slip (RIS)
for procurement processing to the MMDA Supply
and Property Division pursuant to RA 9184.
Step 3
MMDA's Supply and Property Division will notify the
TDO Supply and Transport Section for the delivery
of UOVR booklets.
End
1.10 Receipt of UOVR Booklets from Supplier
Start
Step 1
Receive delivery of UOVR booklets from
supplier.
Step 2
Notify Internal Audit Unit for inspection.
Step 3
Notify Commission on Audit (COA) within 24 hours.
Step 4
Issuance of UOVR booklets to the UOVR Supply
Section.
End
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1.11 Issuance/Distribution of TDO Supplies to TDO Personnel
Start
Step 1
Receive request from TDO
office/district/unit.
Step 2
Verify the name of the personnel on
the list of those eligible for supply.
Step 3
Check the availability of the
requested supply.
Step 4
Prepare the Requisition Issue Slip
(RIS) to be signed by the
requester/end user and Supervisor of
the TDO Supply and Transport Unit.
Step 5
Issuance of the supply.
End
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1.12 Issuance of Lubricant/Oil for TDO Vehicles
Start
Step 1
Accomplish the Lubricant/Oil
Request Form
Step 2
Check the vehicle’s performance by
lubricating parts if it needs to change
the vehicle’s oil.
Need to No Step 3
change the The Request was
oil or not? denied.
Yes End
Step 3
Prepare the Requisition Issue Slip
(RIS) to be signed by the
requester/end user and Supervisor of
the TDO Supply and Transport Unit.
Step 4
Issuance of the lubricant oil.
Step 5
Record through stock card.
End
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1.13 Issuance of Fuel/Gas Allocation for TDO Vehicles
Start
Step 1
Accomplish the Fuel/Gas Allocation Request Form and
Vehicle Dispatch Sheet.
Step 2
Review the vehicle’s previous fuel/gas allocation prior to
approval by the TDO Supply and Transport Unit
Supervisor.
Step 3
Record the accomplished request through logbook.
Step 4
Forward the accomplished request for coupon
processing to the Transport Division.
End
VII. RECORDS
1. Accomplishment Report
2. Deployment of TDO Personnel
3. Division Performance Commitment Review
4. Masterlist of TDO Personnel
5. Office Performance Commitment Review
6. Request for Transfer
7. TDO Clearance
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VIII. APPENDICES
1. TDO-ADMIN-001
COMMENDATION
2. TDO-ADMIN-0022
FINANCIAL
ASSISTANCE
REQUEST FORM
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3. TDO-ADMIN-003 MASTER LIST OF PERSONNEL
4. TDO-ADMIN-004 REQUEST FOR TRANSFER

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5. TDO-ADMIN-004 CERTIFICATE OF CLEARANCE
6. TDO-ADMIN-P-001 MISSION ORDER

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7. TDO-ADMIN-P-002 DTR & APPLICATION FOR LEAVE TRANSMITTAL
8. TDO-ADMIN-P-003 PERSONNEL DEPLOYMENT

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9. TDO-ADMIN-R-001 RECEIVING COPY

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10. TDO-ADMIN-S-001 DISTRIBUTION LIST
11. TDO-ADMIN-S-003 INVENTORY CUSTODIAN SLIP FOR EQUIPMENT, SEMI-

EXPANDABLE, AND NON-EXPANDABLE PROPERTY
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12. TDO-ADMIN-U-001 REQUEST FOR

UOVR ISSUANCE
13. TDO-ADMIN-U-002 INVENTORY

CUSTODIAN SLIP FOR
EQUIPMENT, SEMI-EXPANDABLE,
AND NON-EXPANDABLE
PROPERTY
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14. TDO-ADMIN-U-003 TRAFFIC APPREHENSION REPORT
15. TDO-ADMIN-U-004 UOVR LEDGER FORM

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16. TDO-ADMIN-U-005 PERSONNAL DATA SHEET FORM

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17. TDO-ADMIN-U006 CITIZEN/CLIENT SATISFACTION SURVEY FORM

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BIKE LANE PROGRAM OFFICE
I. INTRODUCTION
The Bike Lane Program Office (BLPO) was established by the virtue of MMDA
Administrative Order No. 06, Series of 2012. The project invoices the establishment of
bicycles routes and lanes as a part of the energy conservation program of the Government
aimed at providing a safe thoroughfare with low-cost and environment friendly means of
non-motorized transportation for commuters. The program also aims to promote physical
exercise and health consciousness. BLPO has a total of seventy-four (74) manpower and
its Office is located near Earthquake Drill House, back of Chairman’s office at the MMDA
Bldg. It has also Field Offices located at three areas namely 1. EDSA/ Ortigas Ground Level
2. Commonwealth, Old Balara Quezon City 3. Manila Baywalk, Roxas Boulevard, Manila.
BLPO also have MMDA E-Bike Solar Charging Station at New Building Julia Vargas,
Pasig City. Inaugurated last June 22,2022 and two (2) Motorcycle/Bicycle Repair Station
located at Quezon Ave. Ground Level, Quezon City. Inaugurated last June 16,2022.
Personnel assigned work in two {2} Shifts, AM shift (5am to 1pm) and PM shift (1pm to
9pm). Each personnel given the specific tasks and activities to serve as a guide in the
discharge of their duties and functions.
II. OBJECTIVES
1. To enhance Urban mobility through an environmentally sustainable Transportation.

2. To provide an alternative mode of transportation.
3. To provide emergency services to the bikers and riders on the road such as low battery
for e-bike and minor services for motorcycle and bicycle.
1. Bike Counts – data gathering of cyclists and bikers using Bike Lane needed for its
improvement.
2. Bike Lane Program – is a program which aims to provide an alternative non-motorized
transportation (NMT) in Metro Manila that is safe, Low-cost and environment friendly.
3. Bike Patrol Unit (Bikers) – the enforcement arm of BLPO and also the designated
marshal during peloton/events. Will cite violators and issue corresponding UOVR.
4. Bike Rack – the metal framework for holding bicycles located at strategic areas where
bikers can store their bikes safely.
5. Bike Sharing Program – aims to establish bike-lending schemes to further encourage
active transport by providing additional modes of transport readily available for the
commuters.
6. Bike Shelter – the storage room for bicycles. It also serves as the field offices of the
BLPO personnel.
7. Docks – are special bike racks that locks the bikes and only released it by computer
control.
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8. Repair Station – a commercial facility used for the repair of motor vehicles. Such facility
includes mechanics workshop, associated storage areas, and office(s).
9. Solar E-Bike Charging Station – station designed for e-bikes encounter low-battery
while on the road and need to be charge.
IV. ACRONYMS

BLPO – Bike Lane Program Office
BSP – Bike Sharing Program
ESCS – E-bike Solar Charging Station
MBRS – Motorcycle / Bicycle Repair Station
NMT – Non-Motorized Transportation
1. Bike Lane Program Office Organizational Chart
HEAD
TOOIII PONCIANA A. SALINAS
ADMINISTRATIVE
DEPUTY 0
TAIII, ROLDAN S. ABAN MPG ADMIN 0
TEIII DORCAS BANTOG
OPERATIONS BIKE POOL ADMIN

STAFF
COMMONWEALTH ORTIGAS SUPERVISOR ROXAS BLVD. SUPERVISOR UTILITY

SUPERVISOR TAI CHRISTIAN BIBAT BIKE
TAI AIMA REBALDE STOCKMAN
TAIII JANIÑO BALOY MECHANIC
BIKER
BIKER ESCS BIKER
MBRS
BIKER
BIKER BIKER
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2. General
 BLPO shall perform duties, responsibilities and main activities regarding the bike
lane program and as bike enforcers/ marshals during events and peloton, protect
bikers and maintain the bike lanes.
 Bike Patrol are responsible for all aspects of the Bike Lane Program including
equipment, inventory control and checkout processes, and minor repairs. Safety
while providing outstanding and courteous service and ensuring outstanding
customer satisfaction is the main responsibility of the BLPO personnel in the
enforcement of Bike Lanes.
3. Target and Goals

 Shall provide safety to cyclists in going to their destinations.
 Shall be an alternative solution to ever growing traffic congestion problems and a
mode of transport during pandemic to prevent the spreading of the virus and to
provide fast mobility and care for environment.
 Shall promote more social interaction.
 Shall conduct Bike Lessons/ Maintenance/ Bicycle Training
 Shall create MMDA Bike Club
4. Duties and Responsibilities

 Promote cycling as an alternative mode of transportation through the Bike Lane
Program
 Monitor erring motorists violating bike lanes.
 To provide protected bike lanes
 Monitor and manages BLPO personnel while providing assistance to bikers.
 Performs inspection and check the bicycles being used by bike patrol.
 Prepare / submits accomplishment, status and incident reports.
4.1 Head
 Supervises the daily operational activities and implementation of the policies
and programs of the BLPO.
 Organizes and allocates tasks of personnel and resources for various
activities.
 Enforces standards in the management of records and reporting requirements.
4.2 Deputy for Operations

 Assist the unit head in the daily activities of the unit.
4.3 Administrative and Supply Officer

 Received and files incoming and outgoing official communications.
 Processing, recording and filling of Daily Time Records and maintains records
of personnel.
 Responsible for the requisition of offices supplies, equipment and materials
needed
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4.4 Stock man

 In- charge of monitoring the issuances/ releases/ and check the status of
bicycles.
4.5 Bike Mechanic

 In- charge of the maintenance of bicycles and bike lanes.
4.6 Bike Patrol/Bike Lender

 Will function as marshal / enforcer who will monitor erring motorists violating
bikeways and will cite violators and issue corresponding UOVRs. Acts as a
Lender to bike sharing activities.
4.7 Supervisors
 In- charge of monitoring the lending operation of bicycles through the use of
borrower’s form and daily reports, responsible for checking the personnel if
they are doing their job well.
1. Bike Sharing Procedure (on-hold)

Filling of Bike Sharing Forms and
Presentation of Required IDs
 The Bike Lenders will issue Bike
Sharing Form to the Borrowers and
let him/ her fill it up.
 Two (2) valid government issued ID’s
will be presented by the borrowers.
 Lenders will check the validity of the
presented issued ID’s
 Lenders will inform borrowers to the
2 – 3hrs time length rules.
 Upon verification, Lenders will issue
Bike with number at the back and
take pictures of borrower and bike as
proof.
 Borrowers will return the bikes
exchange of their IDs.
 Lenders will make a daily report of
shared bikes.
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2. Bike Counting Procedure

Deploying Bike Patrol on Designated Areas
 Bike Counters will stand on intersection and count bikers passing by.
 Bike counting cover every direction, from 5am to 10am and 4pm to 6pm.
 At least three (3) bike counters are deployed at the designated intersections to
ensure better data accuracy.
 Data gathering are being compiled for daily, weekly, and monthly submission for
further reference.
3. Motorcycle/ Bicycle Repair Procedure

 Motorcycle/ Bike Mechanic will check for the possible problem of the motor/bicycle.
 Mechanic will give form to the Bikers to fill up.
 Mechanic will give the service needed.
 Mechanic will make a daily report
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4. E- Bike Solar Charging

Procedure
 BLPO personnel assist
the costumer, give form
and the costumer will fill
-up (names/ contact
number and how long
they needed to charge
the e-bike.
 BLPO personnel plug in
the outlet and put coin to
the station to start
charging.
 Take pictures with
bikers and BLPO
personnel with their
bikes for recording
purposes.
 BLPO personnel make
a daily report.
VII. RECORDS
1. Number of Borrowers
2. Number of Bikes Borrowed
4. Number of Bike Counts
5. Number of Violators on bike lanes
6. Number of repaired at repair station
7. Number of e-bike charged at charging station
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VIII. APPENDICES
1. BLPO BIKE LENDING FORM
2. BLPO E-BIKE SOLAR CHARGING FORM

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3. BLPO BIKE COUNTS

FORM
4. BLPO MOTORCYCLE/BICYCLE REPAIR FORM

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BUS MANAGEMENT AND DISPATCH SYSTEM
I. INTRODUCTION
The City of Manila, Quezon City, Pasay City, Caloocan City, and other chartered cities and a
municipality comprised the 17 local government units (LGUs) of the present Metropolitan
Manila or the National Capital Region (NCR) of the Philippines.
Metro Manila has a population of close to 12 million and occupies a land area of 638 square
kilometers. Its daily daytime population increases to around 14 million as a result of the influx
of workers and students from the surrounding areas.
The 23.8-kilometer, 10-lane Epifanio Delos Santos Avenue (EDSA) is one of Metro Manila’s
main circumferential roads and serves as the main road artery in the movement of people and
goods. It carries some 320,000 vehicles daily in 2010 and increased to 360,000 in 2015,
including the 3,290 franchised city buses authorized to ply along EDSA, originating from the
northern or southern fringes.
On September 2003, the MMDA approved Resolution No. 03-28, Series of 2003 authorizing
the implementation of the EDSA Organized Bus Route (OBR) Project. This project is handled
by the Traffic Discipline Office wherein the functions and responsibilities fall under the 7
mandates of the MMDA, specifically the TRAFFIC AND TRANSPORT MANAGEMENT
mandate.
OBR aims to efficiently manage the flow of buses along EDSA by controlling the headways
between buses dispatched at terminals and by strictly enforcing rules on the use of PUV lanes
and loading and unloading areas. During the OBR Project period, cue cards were distributed
and used to monitor bus trips.
In 2012, with the use of information technology resources, the old OBR system was
rehabilitated. Cue cards were discarded and replaced with biometrics technology, dispatch
slip printouts, trip record print-outs, and bus/driver database. Further, OBR was renamed Bus
Management and Dispatch System (BMDS).
Previously, BMDS has 5 major terminals:
1. Robinsons Fairview Terminal

2. Navotas Terminal
3. PITX (Baclaran) Terminal
4. Alabang South Station Terminal
5. Valenzuela Gateway Complex Terminal
and 9 satellite stations/dispatch booths:
1. Tala
2. Ampid (San Mateo)
3. Novaliches
4. Malinta
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5. Oliveros
6. Buendia (Roxas Blvd.)
7. NAIA
8. FTI
9. TUNASAN
But on the onset of the worldwide pandemic due to Covid-19, these terminals and dispatch
booths are modified and regrouped to cater to the new bus routes issued by the LTFRB.
Sectors were established to group the BMDS dispatching areas:
A. North Sector – with 5 Operational monitoring/dispatching areas:

- 5th Street Monumento
- Monumento LRT
- Monumento MacArthur Highway (Balagtas)
- Valenzuela Gateway Complex Terminal
- Angat Bulacan
B. Central Sector – with 3 Operational monitoring/dispatching areas

- Robinson’s Fairview Terminal
- Pangarap
- SM North (Loading/Unloading Bus Bay)
C. Eastern Sector – with 1 Operational monitoring/dispatching areas

- Antipolo
D. Southwest Sector - with 2 Operational monitoring/dispatching area

- PITX (Parañaque Integrated Terminal Exchange)
- Buendia Pasay Taft
E. South Sector – with 5 Operational monitoring/dispatching areas

- Alabang Starmall
- Biñan Southwoods Terminal
- FTI
- Ayala
- Bonifacio Global City/Venice Grand Canal
These 5 sectors report directly to the BMDS main office stationed at the MMDA building in
Guadalupe, Makati.
II. OBJECTIVES
The project is expected to cut the excess number of city buses in service (comprised of illegal
operators, as well as other authorized vehicles in excess of what is needed). This bus unit
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reduction is expected to increase passenger load factors while at the same time decongesting
major thoroughfares like EDSA.
The BMDS is an enhanced bus dispatch system that not only regulates the number of public
utility buses (PUBs) in EDSA but also monitors the performance of the drivers and their road
behavior.
While we aim to monitor and control the dispatch of buses at MMDA Dispatch Stations
(terminals), it is also necessary to monitor and verify the profile of a driver to ensure the safety
of commuters. Under the BMDS, PUB drivers are required to finger-scan at the dispatch
terminals before being allowed to ply their routes. The MMDA has created a PUB Driver’s
Databank which contained the personal information of each registered driver, the bus
company where he is employed, and even the number of his unsettled violations. The project
covers a total of 4,306 city buses operated by 168 individuals/firms.
However, due to the recent pandemic, modifications in the daily operations of BMDS and strict
implementation of health protocols set by Covid-19 lead agencies took effect in lieu of the
previously observed standard operating procedures.
QUICK RESPONSE (QR) CODES SCANNING SYSTEM
The Quick Response (QR) Codes Scanning System is the BMDS office’s transition to the
city Public Utility Buses (PUB’s) dispatching system. QR codes ensure compliance with the
IATF Minimum Health and Safety Protocols by avoiding physical contact and providing quick
and easy access to reading drivers’ information before dispatching.
Its main objective is to ensure the health and safety of BMDS personnel and bus
drivers/personnel to the Covid-19 variant to effectively and efficiently deliver public services.
Only authorized city public utility bus drivers will be given a QR code by the BMDS office. This
QR code will be presented to the BMDS terminal/roadside dispatcher before dispatch.
 Organizational Structure – The existing BMDS administration systems and

procedures had been modified and upgraded. This includes putting in place an
organizational setup, filling in the staffing pattern, writing operational guidelines and
procedures, and training the whole staff on the system.
 Bus Management & Dispatch System – The BMDS is a unified dispatch system for
public utility buses and uses biometrics fingerprint scanners not only to record and
monitor the arrival and departure of all bus units at terminals but also to identify and
monitor PUB drivers.
 LTFRB Database (Updated List of Authorized Units) - The foundation of the system
lies in the assurance that all PUBs in operation are authorized units along franchised
routes.
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 Terminals and Satellite Stations – Currently, MMDA has established four (4)
holding/dispatch terminals and eleven (11) checkpoints/satellite stations along the
main routes.
- Terminal – a fixed structure with enough space used for dispatch which allows
buses to queue in line for dispatch procedures. Further, passengers can board/
the buses which are queued within the terminal.
- Satellite Stations/Booths – are monitoring stations on the roadside along the bus
routes which does not allow queuing as this will cause traffic in the area.
 Loading/Unloading Points - There are currently twenty (20) loading/unloading points

in EDSA. Public Utility Buses tend to stay longer at major intersections or bus bays to
wait for more passengers, causing congestion at these points
IV. ACRONYMS
BMDS – Bus Management and Dispatch System

LTFRB – Land Transportation Franchising and Regulatory Board
MMD – Metropolitan Manila Development Auhtority
PUB – Public Utility Bus

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 Responsibilities of the Unit

- General
o The BMDS was primarily aimed at alleviating the traffic congestion in
Metro Manila by controlling the interval at which buses are dispatched
from the terminals and by imposing a limit on dwell time at bus stops.
The system was also expected to discourage illegal bus operations and
eliminate trip-cutting and out-of-line operations.
C5 SPECIAL TRAFFIC AND TRANSPORT ZONE
I. INTRODUCTION
The C-5 SPECIAL TRAFFIC AND TRANSPORT ZONE or the C5 STTZ under the Traffic
Discipline Office is hereby constituted to answer the demand and need for an efficient and
effective traffic management in the rapid developing area along C-5 Road in the cities of Makati,
Taguig, Pasig and Quezon. It shall cover the stretch of C-5 Road from South Superhighway to
the intersection of Katipunan and Santolan roads with a total land area of 13.99km (8.69mi).
C5 STTZ Base is located at C5 corner Ortigas Avenue Pasig City and has a total manpower of
131 personnel who work and are distributed in three (3) shifts:
Group A Group B
1st Shift 5:00 am – 09:00 pm 6:00 am – 02:00 pm
2nd Shift 1:00 pm – 09:00 pm 3:00 pm – 11:00 pm
3rd Shift 9:00 pm – 05:00 am 10:00 pm – 06:00 am
It was created on April 30, 2013 according to the Office Order No. 100, Series of 2013 and signed
by then Chairman Atty. Francis N. Tolentino.
To ensure the efficient operation of the C-5 STTZ, it shall continuously coordinate with the Traffic
Bureaus of the cities of Makati, Taguig, Pasig, Quezon and other neighboring Local Government
Units (LGUs).
II. OBJECTIVES
1. To provide better traffic management resulting from balanced integration of traffic

education, engineering and enforcement services that may ultimately help improve the
flow of traffic.
2. To ensure safe travel and orderliness on the road through the conduct of traffic direction
and control as well as enforce traffic laws, rules and regulations through physical
apprehension to instil discipline on erring drivers.
1. Apprehending Officer – a person authorized to issue ordinance violation receipt to

motorists who violated traffic rules and regulations.
2. Area Of Responsibility (AOR) – the limits or territory within which authority maybe
exercised.
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3. Command Center/Metrobase - a nerve center that provide an integrated traffic

management information and communication system.
4. Mission Order (MO) – a piece of written document possessed by each Traffic Enforcer
wherein his job description, designation and area of assignment are stated.
5. Ordinance Violation Receipt (OVR) – refers to the traffic violation ticket issued to a driver
and or motor vehicle by the MMDA Traffic Enforcer due to infraction/violation of traffic rules
and regulations committed.
6. Traffic Adjudication Division (TAD) – hears complaints/protest filed by contesting
motorists who were apprehended for violating traffic regulations and were issued OVR by
the Traffic Enforcer.
IV. ACRONYMS

OVR – Ordinance Violation Receipt
QRT – Quick Reaction Team
TDC – Traffic Direction and Control
TTMD – Traffic Ticket Management Division
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1. Organizational Chart TOOIV DENNIS Y. MARCOS

District Chief
TAIII MARCELO P. ROSAL

Deputy Chief
OPERATION
Radio Communication
Support Staff 3 TEIII ELSA JOY L. ZINGAPAN

TEIII DANICA A. SORIAGA
TAII MARITES A. FRIAL TEIII NATALIE JOYCE E. TUDOC
Admin Head T AUX MARISOL T. POQUEZ
(4 AM Shift)
TAII CHRISTINE S. DELA ISLA TAI BRANDO N. BALEROS
Admin Staff/Encoder TAI RIZALYN DP CABERIC
T AUX MARY JANE T. ZINGAPAN
UWB ROSARIO B. BAGAS (3 PM Shift)
Record Supply Officer/ Liaison
Officer/Monitoring
AM TAI JAYSON S. PALATTAO PM

Roving/Monitoring
TAIII OWEN V. ROMERO TAI REGIE C. MONTERDE

Supervisor Supervisor
TAI JOHN CHRISTOPHER V. CABARRIOS
Assistant Supervisor
QC - 21
TAI ANTHONY A. OMOLIDA
TEIII John Paul M. Gojo Cruz QC - 17
TAI LOUIE GAY S. VERGARA
PASIG – 22 TAI JENNIELYN C. GERONIMO
TAI JEVIN SHARI P. HERNANDEZ PASIG - 15
TAI Aldrin M. Gaffud
MAKATI – 4 TAI VICTOR T. BERAN
7
MAKATI – 2
TAGUIG - 5
TAGUIG – 3
No. of
Personnel
57 3rd Shift No. of
TAI Jovy V. Pagulayan Personnel
Supervisor 42s
TAI Roberto T. Cruz Jr.
Total no. of Personnel Assistant Supervisor
122 TOTAL NO. OF PERSONNEL 10
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2. General
 Shall perform duties, responsibilities and main activities to maintain a smooth flow
of traffic and orderliness on the road.
3. Target and Goals

 Conduct traffic direction and control
 Strictly enforce traffic rules and regulations
 Shall promptly provide assistance to motorists whenever there are traffic accidents
and stalled vehicles

 Ensure smooth traffic flow, improved travel time and efficient conduct
of traffic direction and control within the area of responsibility
 Enforcement of traffic laws, ordinances, rules and regulations.
 Coordination with barangay, local traffic units and stakeholders regarding relevant
traffic improvement programs and special activities.
 Periodical submission of accomplishment reports
 Provide assistance to traffic related accidents and stalled vehicles
4.1 District Head/Unit Head

 The overall in-charge of a division who is responsible in the supervision of the
operation and activities of the district particularly but not limited to the
deployment of personnel, formulation and implementation of new traffic
schemes and exercise administrative and operational control of all traffic
personnel within his jurisdiction.
4.2 Deputy Head

 Assists the district head in the day-to-day operations and activities of the
district that includes but not limited to the regular deployment and special
operations and other functions that maybe assigned from time to time.
4.3 Supervisor
 Supervises the daily operation of a certain sector.
4.4 Traffic Enforcer

 Directs and maintains the smooth flow of traffic in his AOR and report traffic
situations including conditions that may have an impact on the traffic situation.
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1. Work Flow
Start
Traffic Enforcers report and proceed

to designated formation area.
Sector Supervisor conducts an

inspection and dissemination of
information and latest directives.
For QRT For fixed post

proceed to proceed to
assigned task. area of
deployment.
Prepare after operation report Conduct traffic direction and control
If there are traffic

violators, issue OVR

accident or stalled
vehicle, provide
assistance
END
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2. Apprehension Procedures
Enforcer flags down the vehicle involved in the violation and

lead it to the roadside where it will not obstruct the flow of
traffic
The enforcer courteously informs the driver of the violation

committed.
Request the driver to show the driver’s license and other

pertinent documents
Enforcer writes down the traffic violation on the citation ticket

observing the proper decorum in the issuance of citation ticket
Return the driver’s license and the other documents
The driver is informed of the place where to settle violation

fines i.e., to any Bayad Center, SM Payment Center or at
MMDA Redemption Center located at MMDA Main Office.
VII. RECORDS
1. Summons Received
2. Application For Leave
4. Deployment Of Personnel
5. Apprehension Report
6. Incoming/Outgoing Communication
7. Locator Slip
8. Daily Attendance Report / Daily Time Record
9. IPCR
10. DPCR
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VIII. APPENDICES
1. TDO-OED Form 001 ver1 (Deployment Form)
2. TDO-OED Form003 ver1 (Weekly Accomplishment Report)

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3. TDO-OED Form 004 ver1 (Daily Attendance Report)
4. TDO-OED Form 005 ver1 (Vehicular Accident Report)

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5. TDO-OVR Form003 ver1 (Traffic Apprehension Report)
6. TDO-OVR Form 001 ver1 (Request for OVR Issuance)

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7. TDO-ADMIN Form 001 ver1

(Mission Order)
8. TDO-ADMIN-007-ver 0
(Certificate of Clearance)
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9. TDO-ADMIN-004-ver 1 (Request for

Transfer)
10. Office Order (as Division Chief)

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11. Customer Feedback
COMMONWEALTH SPECIAL TRAFFIC DISTRICT
I. INTRODUCTION
The Commonwealth Special Traffic District is a major branch of the Traffic Discipline Office
that is primarily responsible in maintaining smooth flow of traffic in the Commonwealth
Avenue portion of Metro Manila particularly along major thorough fares in tandem with the
Local Government Unit (LGU) that comprises the City of Quezon City. Commonwealth
Avenue spans from 6 to 18 lanes and is the widest Avenue in the Philippines. Its stretch is
12.7 km long. It is one of the major roads in Metro Manila and is designated as part of Radial
Road 7 (R-7) of the older Manila arterial road system. Commonwealth Avenue starts from
the Quezon Memorial Circle inside the Elliptical Road and passes through the areas of
Philcoa, Tandang Sora, Balara, Holy Spirit, Batasan Hills, Litex, Doña Carmen, Fairview,
Regalado Hi-Way and ends at the Quirino Hi-way in Novaliches area. Its District Office is
currently located at Commonwealth Avenue corner Luzon (underneath the flyover), Quezon
City, Metro Manila and has a total Manpower compliment of 206 personnel who work and
are distributed in three shifts: 1st Shift – 05:00 am – 01:00 pm and 06:00 am – 2:00 pm, 2nd
Shift: 01:00 – 09:00 pm and 3rd Shift: 09:00pm – 05:00 am. Each Traffic Enforcer is given
specific tasks and activities to serve as a guide for them in the discharge of their duties and
functions.
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II. OBJECTIVES
1. To provide better traffic management resulting from a balanced integration of traffic

flow of traffic.
apprehension to instill discipline on erring drivers.

exercised.
6. Uniform Ordinance Violation Receipt (UOVR) – refers to the traffic violation ticket
issued to a driver and or motor vehicle by the MMDA Traffic Enforcer due to
infraction/violation of traffic rules and regulations committed.
IV. ACRONYMS

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1. Organizational Chart
2. Responsibilities of the Unit
2.1 General
 Shall perform duties, responsibilities and main activities to maintain a smooth
flow of traffic and orderliness on the road.

2.2.1 Conduct TDC
2.2.2 Strictly enforce traffic rules and regulations
2.2.3 Shall promptly provide assistance to motorists whenever there are traffic
accidents and stalled vehicles
Revision No.: 01
OPERATIONS MANUAL
2.2.4 Ensure smooth traffic flow, improved travel time and efficient conduct of traffic
direction and control within the area of responsibility
2.2.5 Enforcement of traffic laws, ordinances, rules and regulations.
2.2.6 Coordination with Barangay, local traffic units and stakeholders
regarding relevant traffic improvement programs and special activities
2.2.7 Periodical submission of accomplishment reports
2.2.8 Provide assistance to traffic related accidents and stalled vehicles
2.3 Duties and Responsibilities
2.3.1 District Head/Unit Head

 Overall, in-Charge in a District, who is responsible in the supervision of
operations and activities of the district, particularly but not limited to the
Deployment of personnel, formulation and implementation of new traffic
schemes and exercises administrative and operational control of all traffic
2.3.2 Deputy Head

2.3.3 Supervisor
2.3.4 Traffic Enforcer

 Directs and maintains the smooth flow of traffic in his AOR and report
traffic situations including conditions that may have an impact on the traffic
situation.
Revision No.: 01
OPERATIONS MANUAL
1. Work Flow
Start
Traffic Enforcers report and proceed to

designated formation area.
Sector Supervisor conducts an inspection

and dissemination of information and
latest directives.
For QRT proceed For fixed post

to assigned task. proceed to area
of deployment.
If there are traffic violators,

issue OVR
If there are traffic accident

or stalled vehicle, provide
assistance
END
Revision No.: 01
OPERATIONS MANUAL
Start

lead it to the roadside where it will not obstruct the flow of
traffic

committed.

pertinent documents


fines i.e., to any Bayad Center, SM Payment Center or at
End
VII. RECORDS
1. Summons Received
7. Locator Slip
9. IPCR
10. DPCR
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OPERATIONS MANUAL
11. APPENDICES

Revision No.: 01
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Revision No.: 01
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6. TDO-ADMIN-007-ver-0 (Request for OVR Issuance)

Revision No.: 01
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7. TDO-ADMIN Form 001

ver1 (Mission Order)
CENTRAL TRAFFIC ENFORCEMENT DISTRICT 1
I. INTRODUCTION
The Central Traffic Enforcement District 1 (CTED-1) is one of the major branches of the Traffic
Discipline Office primarily responsible in maintaining smooth flow of traffic in the Central part of
Metro Manila particularly along major thoroughfares in collaboration with the Local Government
Unit (LGU) of Quezon City, District 1 and 4 comprising of 37 Barangays with a total land area of
433, 689 square kilometers. Its office is currently located at the corner of EDSA and Quezon
Avenue, Quezon City and complimented with a total manpower of 115 personnel as distributed
in three shifts with the following schedules.
1st Shift 5:00 am – 1:00 pm and 6:00 am - 2:00 pm

2nd Shift 1:00 pm – 9:00 pm
3rd Shift 9:00 pm – 5:00 am
Each Traffic Enforcer is given specific tasks and activities to serve as a guide for them in the
discharge of their duties and functions.
Revision No.: 01
OPERATIONS MANUAL
II. OBJECTIVES

flow of traffic.

exercised.
motorists who were apprehended for violating traffic regulations and were issued UOVR
by the Traffic Enforcer.
IV. ACRONYMS

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OPERATIONS MANUAL
2. General
3. Target and Goals

3.1 Conduct traffic, direction and control
3.2 Strictly enforce traffic rules and regulations
3.3 Shall promptly provide assistance to motorists whenever there are traffic accidents

 Ensure smooth traffic flow, improved travel time and efficient conduct of traffic
Revision No.: 01
OPERATIONS MANUAL

4.2 Deputy Head

4.3 Supervisor

1. Work Flow Start

Sector Supervisor conducts an inspection and

dissemination of information and latest
directives.
For QRT proceed to For fixed post

assigned task. proceed to area of
deployment.
If there are traffic violators, issue

OVR
If there are traffic accident or
stalled vehicle, provide
assistance
END
Revision No.: 01
OPERATIONS MANUAL

lead it to the roadside where it will not obstruct the flow of traffic

committed.

pertinent documents


fines i.e., to any Metrobank Branch, Bayad Center, SM
Payment Center or at MMDA Redemption Center located at
MMDA Main Office.
VII. RECORDS
1. Summons Received
7. Locator Slip
9. IPCR
10. DPCR
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VIII. APPENDICES
a. TDO-OED Form 001 ver1 (Deployment Form)
b. TDO-OED Form003 ver1 (Weekly Accomplishment Report)

Revision No.: 01
OPERATIONS MANUAL
c. TDO-OED Form 004 ver1 (Daily Attendance Report)
d. TDO-OED Form 005 ver1 (Vehicular Accident Report)

Revision No.: 01
OPERATIONS MANUAL
e. TDO-OVR Form003 ver1 (Traffic Apprehension Report)
f. TDO-OVR Form 001 ver1 (Request for OVR Issuance)

Revision No.: 01
OPERATIONS MANUAL
g. TDO-ADMIN Form 001 ver1 (Mission Order)
CENTRAL TRAFFIC ENFORCEMENT DISTRICT 2
I. INTRODUCTION
The Central Traffic Enforcement District 2 is a major branch of the Traffic Discipline Office that is
primarily responsible in maintaining smooth flow of traffic in the District 3, Quezon City portion of
Metro Manila particularly along major thoroughfares in tandem with the Local Government Unit
(LGU) that comprises the City of Quezon, with a combined total land area of 325,304 square kms.
Its office is currently located at the MMDA Katipunan Cor. Aurora, Metro Manila and has a total
manpower compliment of 115 personnel who work and are distributed in three shifts: 1 st Shift –
05:00 am – 01:00 pm,06:00 am- 02:00 pm 2nd Shift: 01:00 pm – 09:00 pm, 02:00 pm – 10:00 pm
and 3rd Shift: 09:00pm – 05:00 am. Each Traffic Enforcer is given specific tasks and activities to
serve as a guide for them in the discharge of their duties and functions.
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II. OBJECTIVES

flow of traffic.

exercised.
4. MISSION ORDER (MO) – a piece of written document possessed by each Traffic Enforcer
5. Ordinance Violation Receipt (OVR) – refers to the traffic violation ticket issued to a driver
and or motor vehicle by the MMDA Traffic Enforcer due to infraction/violation of traffic rules
and regulations committed.
IV. ACRONYMS

OVR – Ordinance Violation Receipt
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REGALADO C. BERENGUER JR.

Chief
VICENTE T. ARIAS JR.

MARILEN R. BANAS Deputy for Operation
Admin. Officer
RADIO OPERATORS
4 (1ST Shift)
ALEXANDER M. 3 (2ND Shift)
PISUEÑA 2 (3rd Shift)
Record Officer
ENRICO S. CORONEL
Liaison/Messenger KEITHMON D. GALVEZ ADRIAN C. ORO
SONNY D. PADUA
1ST Shift Supervisor 2ND Shift Supervisor 3RD Shift Supervisor
SATURNINO M.
FABROS
Utility
TRAFFIC ENFORCERS/ TRAFFIC ENFORCERS/ TRAFFIC ENFORCERS/

FIELD PERSONNEL FIELD PERSONNEL FIELD PERSONNEL
47 44 6
Personnel Personnel Personnel
115 TOTAL
PERSONNEL
2. General
3. Target and Goals

 Conduct traffic, direction and control
 Shall promptly provide assistance to motorists whenever there are traffic accidents
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OPERATIONS MANUAL
4. Duties And Functions


4.2 Deputy Head

4.3 Supervisor
4.4 Admin
 Receives and files incoming and outgoing official communications.
Processing, recording, submitting and filing of DTR and maintains records of
Personnel.
4.5 Radio Operator

 Receives field reports (e.g., vehicular accidents, stalled vehicles, towed
vehicles, fire incidents etc.). Records vital information appropriate and
necessary to smoothen traffic flow and to be able to promote safe travel.
4.6 Record Officer/Asst. Record Office

 Keeps and maintains office records and communications which are
considered to daily operations.
4.7 Property Custodian

 Accountable for the requisition of office supplies, equipment and materials
needed by the district.
4.8 Liaison
 Responsible in bringing memos and other correspondences to and from the
Head office.
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OPERATIONS MANUAL
4.9 Utility
 In charge in maintaining the cleanliness and orderliness of the District Office
so that it will look presentable to the Public.

VI. OPERATING PROCEDURS
1. Work Flow
Start


directives.

deployment.

OVR
assistance
END
Revision No.: 01
OPERATIONS MANUAL

lead it to the roadside where it will not obstruct the flow of traffic

committed.

pertinent documents


fines i.e., to any Metrobank Branch, Bayad Center, SM
Payment Center or at MMDA Redemption Center located at
MMDA Main Office.
VII. RECORDS
1. Summons Received
7. Locator Slip
9. IPCR
10. DPCR
Revision No.: 01
OPERATIONS MANUAL
VIII. APPENDICES
a. TDO-OED Form 001 ver1

(Deployment Form)
b. TDO-OED Form003 ver1

(Weekly Accomplishment
Report)
c. TDO-OED Form 004 ver1

(Daily Attendance
Report)
Revision No.: 01
OPERATIONS MANUAL
d. TDO-ODE Form 005 ver1 (Vehicular

Accident Report)
e. TDO-OVR Form003 ver1 (Traffic

Apprehension Report)
Revision No.: 01
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 TDO-OVR Form 001 ver1 (Request for

OVR Issuance)
 TDO-ADMIN Form 001 ver1 (Mission

Order)
Revision No.: 01
OPERATIONS MANUAL
 TDO- ADMIN Form 004 (Request for

Transfer)
 TDO- ADMIN Form 007 (Certificate

of Clearance)
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OPERATIONS MANUAL
EDSA – SPECIAL TRAFFIC AND TRANSPORT ZONE
I. INTRODUCTION
The EDSA-Special Traffic and Transport Zone is an ad hoc traffic unit of the Traffic Discipline
Office (TDO), covers the stretch of EDSA – Monumento to Heritage Hotel in Pasay City.
The district is in-charge of the enforcement and implementation of all traffic rules and regulations.
Administer all MMDA programs and activities within their respective areas of operation/
boundaries such as, the EDSA Busway (commonly known as the EDSA Carousel) that will run
from Monumento to SM Mall of Asia extending towards the Parañaque Integrated Terminal
Exchange, 28.1 kilometres traversing the dedicated inner-most bus lane of EDSA, installed with
concrete barriers/ bollards, steel fences and with designated bus stops.
The EDSA – STTZ district field office is currently located at the lower ground level of EDSA/ Timog
fly-over, Quezon City, headed by the District Traffic Officer who oversees all traffic enforcement
activities including plans and programs of this Authority. The District Traffic Officer shall assist/
reports to the Director III for Enforcement, Director III, TEC and Officer-In-Charge, Traffic
Discipline Office. The district comprises of 540 personnel, deployed in 7 sectors with a three (3)
work-shift schedules, specifically 1st shift (5:00am to 1:00pm and 6:00am to 2:00pm), 2 nd shift
(1:00pm to 9:00pm and 2:00pm to 10:00pm) and 3rd shift (9:00pm to 5:00am).
II. OBJECTIVES

flow of traffic.
3. To provide assistance to commuters for the better synchronization of bus dispatching
along EDSA – Carousel stations.

2. Area Of Responsibility – the limits or territory within which authority maybe exercised.
4. Mission Order – a piece of written document possessed by each Traffic Enforcer wherein
his job description, designation and area of assignment are stated.
5. Traffic Adjudication Division – hears complaints/protest filed by contesting motorists
who were apprehended for violating traffic regulations and were issued OVR by the Traffic
Enforcer.
6. Unified Ordinance Violation Receipt – refers to the traffic violation ticket issued to a
driver and or motor vehicle by the MMDA Traffic Enforcer due to infraction/violation of
Revision No.: 01
OPERATIONS MANUAL
IV. ACRONYMS

OG – Operation Group
UOVR – Unified Ordinance Violation Receipt
Revision No.: 01
OPERATIONS MANUAL
2.1 General
2.2 Targets and Goals

 Conduct TDC
 Shall promptly provide assistance to motorists whenever there are traffic

 Coordination with local traffic units and stakeholder regarding relevant traffic
improvement programs and special activities.
 Periodical submission of accomplishment reports.
 Provide assistance to traffic related accidents and stalled vehicles.
 Provide assistance for better dispatching of buses along EDSA–Carousel
stations.
Enforcer flags down the vehicle involved in the violation and lead it to the
roadside where it will not obstruct the flow of traffic
The enforcer courteously informs the driver of the violation committed.
Request the driver to show the driver’s license and other pertinent
documents
Enforcer writes down the traffic violation on the citation ticket observing the
proper decorum in the issuance of citation ticket
The driver is informed of the place where to settle violation fines i.e., to
any Metrobank Branch, Bayad Center, SM Payment Center or at MMDA
Redemption Center located at MMDA Main Office.
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VII. RECORDS
1. Summons Received
7. Locator Slip
8. Daily Attendance Report/Daily Time Record
9. IPCR
VIII. APPENDICES

Revision No.: 01
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Revision No.: 01
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Revision No.: 01
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Revision No.: 01
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6. TDO-OVR Form 001 ver1 (Request for OVR Issuance)
7. TDO-ADMIN Form 001 ver1 (Mission Order)

Revision No.: 01
OPERATIONS MANUAL
EDSA EASTERN ENFORCEMENT DISTRICT
I. INTRODUCTION
The Eastern Traffic Enforcement Division (ETED) is a major component of the Traffic
Discipline Office that is primarily responsible in the management of traffic flow in the eastern
portion of Metro Manila particularly along major thorough fares in tandem with the Local
Government Unit (LGU) that comprises the City of Pasig, City of Mandaluyong, City of
Marikina and the City of San Juan, which has a combined total land area of 72.86 square km.
Its office is located at the MMDA 200base Edsa Ground level Ortigas Mandaluyong City Metro
Manila and has a total manpower compliment of 146 personnel who work and are distributed
in three shifts: 1st Shift – 5:00 AM-1:00 PM 6:00 AM- 2:00 PM, 2nd Shift- 1:00 PM-9:00 PM
,2:00 PM- 10:00 PM and 3rd Shift – 9:00 PM-5:00 AM. Each Traffic Constable is given specific
tasks and activities to serve as a guide for them in the discharge of their duties and function.
The primary role is to provide better traffic management resulting from a sound coordination
with stakeholders to ensure safe travel and orderliness on the road through the conduct of an
efficient traffic direction and control as well as enforce traffic laws, rules and regulations
through physical apprehension to instil discipline on erring drivers.
II. OBJECTIVES

flow of traffic.

exercised.
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OPERATIONS MANUAL
IV. ACRONYMS

2.1 General

 Conduct TDC
Revision No.: 01
OPERATIONS MANUAL


 Coordination with barangay, local traffic units and stakeholders regarding
relevant traffic improvement programs and special activities.
2.3.1 District Head/Unit Head

 The overall in-charge of a division who is responsible in the supervision
of the operation and activities of the district particularly but not limited to
the deployment of personnel, formulation and implementation of new
traffic schemes and exercise administrative and operational control of all
traffic personnel within his jurisdiction.
2.3.2 Deputy Head

2.3.3 Area Supervisor

 Oversee the daily operations and activities of ETED field personnel and
other functions that may be assigned from time to time.
2.3.4 Admin Assistant

 Oversee the daily operation and activities of the Administrative Support
Unit and assist the DTO in the preparation of all responses required by
the TDO.
2.3.5 Records Clerk
 Receive, release, record and file all incoming and outgoing official
communications, including consolidation of Accomplishment and
Apprehension Reports required from the district for submission to TDO.
2.3.6 Encoder
 Encode all the official communications of the district that needs to be
prepared and assist the District Head in the drafting of various
communications and reports as instructed.
 Update all electronic records to ensure availability whenever needed
 Consolidation of Monthly Attendance Recapitulation.
2.3.7 Property Custodian/Admin Clerk

 In charge of the custody of all ETED Office Equipment’s and issued
individual Memorandum Receipts.
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OPERATIONS MANUAL
 Consolidation and filing of Daily Attendance Record.

 Responsible for the requisition of office supplies, equipment and
materials needed.
2.3.8 Liaison Officer

 In charge of the delivery and processing of communications and
documents that need to be submitted at the main office as well as receive
memoranda and other directives for dissemination to District personnel.
2.3.9 Radio Operator

 Transmit all communications from 200 Base to Metrobase (i.e., traffic
situation and incidents, current events and activities at AOR, daily
attendance report, queries on seminars and other work-related matters).
 Log/record the traffic situation and incident details on log book.
2.3.10 Sector Supervisor

 Supervise all the traffic personnel and the daily operation and activities
of a certain sector.

 Directs and maintains the smooth flow of traffic in his AOR and report
traffic situations including conditions that may have an impact on the
traffic situation.
Revision No.: 01
OPERATIONS MANUAL
1. Work Flow Start


directives.
For Operation For fixed post

proceed to area of
Group proceed to deployment.
assigned task

OVR
assistance
END
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OPERATIONS MANUAL
Page No.: 100 of 1192
2. APPREHENSION PROCEDURES
Enforcer flags down the vehicle involved in the violation and lead it to the
roadside where it will not obstruct the flow of traffic
Request the driver to show the driver’s license and other pertinent
documents
Enforcer writes down the traffic violation on the citation ticket observing the
proper decorum in the issuance of citation ticket
The driver is informed of the place where to settle violation fines i.e., to
any Metrobank Branch, Bayad Center, SM Payment Center or at MMDA
Redemption Center located at MMDA Main Office.
VII. RECORDS
1. Summons Received
7. Locator Slip
9. IPCR
10. DPCR
11. Special Order
12. SALN
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Page No.: 101 of 1192
VIII. APPENDICES
b. TDO-OED Form003 ver1 (Weekly Accomplishment Report)

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Page No.: 102 of 1192

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Page No.: 103 of 1192
e. TDO-OVR Form003 ver1 (Traffic Apprehension Report)

Revision No.: 01
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Page No.: 104 of 1192
f. TDO-OVR Form 001 ver1 (Request for OVR Issuance)
g. TDO-ADMIN Form 001 ver1 (Mission Order)

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Page No.: 105 of 1192
MOTORCYCLE UNIT
I. INTRODUCTION
Motorcycle Unit (MCU) is one of the main components of the Traffic Discipline Office. It has
56 personnel and most of them assigned at the Motorcycle Unit have undergone intensive
motorcycle riding training. The primary functions are to assist to traffic management and to
provide security escorts during special events or activities. The unit provides security escorts
for international VIP delegates, Senators of the Philippines, Congressmen, Cabinet Members
and other government officials. The unit also assists other government agencies during
special operations, such as the PNP Highway Patrol Group (HPG), Land Transportation
Franchising and Regulatory Board (LTFRB) and Land Transportation Office (LTO). Currently
the Office is located at P. Tuazon Cubao, Quezon City.
II. OBJECTIVES
1. To enforce traffic laws and regulations.

2. To lessen the illegal operation of public utility vehicles.
3. To regulate and maintain the smooth flow of traffic.
4. To provide security for VIP delegates.
5. To assist vehicular accident and stalled vehicles.
6. To operate against colorum, out of line and other administrative violations as member of
the Inter- Agency Council for Traffic (I-ACT).
1. Communication Delivery- MCU personnel who is responsible for handing over

communications to concerned offices/ persons of different offices.
2. Strikers – refers to the MCU personnel, with no specific area of assignment (strikes
anywhere depending on the given instruction), deputized to issue UOVR to motorists
violating traffic rules and regulations.
3. Traffic Adjudication Division- hears complaints/ protests filed by contesting motorists

who were apprehended by MMDA Traffic Enforcers or MCU strikers.
4. Uniform Ordinance Violation Receipt- refers to the traffic violation ticket issued to drivers
and/ or motor vehicles by the MMDA Traffic Enforcers or MCU strikers.
IV. ACRONYMS
AOR – Area of Assignment

CY – Cycle
I-ACT – Inter- Agency Council for Traffic MCU Motorcycle Unit
MC – Motorcycle
PUB – Public Utility Bus
PUJ – Public Utility Jeep
PUV – Public Utility Vehicle
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Page No.: 106 of 1192
TAD – Traffic Adjudication Division

TTMD – Ticket Traffic Management Division
1. MCU Organizational Chart

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Page No.: 107 of 1192
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Page No.: 108 of 1192
2.1 General
 MCU shall perform duties, responsibilities and main activities regarding traffic
management, operates against colorum, out of line and other forms of
violations.
 MCU shall provide services like motorcycle escorts and augmentation to the
different Units and Districts as requested during important national and local
events.
 MCU shall respond to traffic accidents and stalled vehicles.

 Shall maintain the smooth flow of traffic in the areas of assignment.
 Shall apprehend traffic violators and issue OVRs.
 Shall provide security escort to VIPs and high-ranking officials of the
government during local and national events.

 All personnel shall undergo trainings/ seminars at the Traffic Academy for
refresher courses like the proper issuance of UOVRs.
 To maintain smooth flow of traffic at the areas of responsibilities.
 To apprehend traffic violators.
 To respond immediately to letter requests coming from different stakeholders.
 To submit reports to the concerned Offices.
 To submit copies of UOVRs to TTMD.
 To surrender at the TDO Supply Unit the issued UOVR booklets upon renewal.
 To perform such other functions as may be required by the management.
2.3.1 Chief (1)

 Supervision of personnel under the Motorcycle Unit
 Supervises the enforcement of traffic laws, ordinances, rules and
regulations in Metropolitan Manila
 Coordination with barangay, local traffic units and other stakeholders
 Periodical submission of accomplishment reports.
 Attend meetings, trainings, seminar or workshop regarding traffic
management
2.3.2 Deputy Chief for Operations (1)

 Assist the Officer in Charge
 Supervises the enforcement of traffic laws, ordinances, rules and
regulations in Metropolitan Manila
 Coordination with barangay, local traffic units and other stakeholders
 In case the Officer in Charge is on leave, in behalf will attend meetings,
trainings, seminar or workshop regarding traffic management
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Page No.: 109 of 1192
2.3.3 Administrator (1)

 Receiving and recording of communications
 Filing and labeling of communications
 Prepare Individual Performance Commitment and Review (IPCR)/
annual
 Prepare Office Performance Commitment and Review (OPCR) in every
six (6) months
 Prepare and re-check out-going communications
 Updates the personal information of MCU personnel
 To remind and inform MCU personnel regarding their schedule of
activity/ tasking and memos coming from the main office
2.3.4 Administrative Staff (1)

 Computer Operator/ Data Encoder
 Encode daily attendance, monthly deployment and special tasking of
personnel
 Encode daily individual report of personnel, daily and weekly
accomplishment, monthly consolidation and annual report and out-
going communication
 Updates the personal information of MCU personnel
 To remind and inform MCU personnel regarding their schedule of
activity/ tasking and memos coming from the main office
2.3.5 Liaison Officer (1)

 Prepare gas coupon of MCU personnel
 Prepare and transmit monthly DTR of permanent and Job Order
 Transmit communications of MCU to the concerned offices of MMDA
(and other agency/ offices)
2.3.6 Reliever (1)

 In-case the admin in on leave or in seminar
2.3.7 Radio Operator (3)

 Received and records messages from Metrobase
 Relay important message to MCU field personnel
 Records messages about traffic situation, vehicular accident, stalled
vehicle and apprehension report of field personnel
2.3.8 Supervisor (3)

 Direct supervision of field personnel (TRU)
 Traffic in the area efficiently managed
 Apprehend traffic violators and issued UOVR
 Inspect and monitor personnel in the area
 Service during special events/ activities/ operation provided
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Page No.: 110 of 1192
 And performs such other functions as may be assigned by the higher

superiors.
2.3.9 Team Leader (5)

 Assist the Supervisor to direct supervision of field personnel (TRU)
 Inspect and monitor personnel in the area
superiors.
2.3.10 Field Personnel (39)

superiors.
1. Dispatching Procedures
Start
The Chief/ Deputy Chief for Operations Apprehend traffic violators

disseminates the orders and instructions to the Moving and non-moving/ administrative
AM/ PM/ Night Patrol Supervisor/ Asst. violation
Supervisor. s
Strikers Operations Group
The Supervisor/ Team Leader will relay the

instructions and dispatch the team member
Augmentation as per request
(strikers).
The team members (strikers) will proceed to Communication Delivery

their respective taskings.
MC Escort
The team members (strikers) will submit
accomplishment reports to the Supervisor/
Asst. Supervisor.
Assisted Vehicular Accident/ Stalled Vehicle
The Supervisor/ Asst. Supervisor will

consolidate and submit the reports to the
Admin Support for final consolidation and Bus Loading Bay
submission to the concerned Offices.
End
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Page No.: 111 of 1192
Dispatching Procedure
 The Head of Unit/ the Deputy Chief for Operations will brief and disseminate
orders and instructions to the AM, PM and Night Patrol Supervisors/ Assistant
Supervisors.
 The AM, PM and Night Patrol Supervisors/ Assistant Supervisor will dispatch and
disseminate their Team members (strikers).
 Team members are deployed into different tasking as enumerated:
- I-Act Operation
- Strikers conduct TDC and operate against colorum and out of line.
- Other required tasking; Communication Delivery, MC Escort, assisting
vehicular accident/ stalled vehicle, P2P Project of DOTr and other
augmentation as per request.
Enforcer flags down the vehicle involved in the violation and lead it
to the roadside where it will not obstruct the flow of traffic
Request the driver to show his/her driver’s license and other pertinent
documents

The driver is informed of the place where to settle violation fines i.e.,
to any Metrobank Branch, Bayad Center, SM Payment Center or at
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Page No.: 112 of 1192
VII. RECORDS
1. Reports (Daily, Weekly, Monthly, Quarterly, Semi Annual, Annual, After Activity and etc...)
2. Daily Attendance Records
3. Daily Time Records
4. Traffic Apprehension Reports
5. In-coming and out-going documents
6. Summons
7. M.R. of vehicles and radios
VIII. APPENDICES
1. TDO-MCU Form 001 ver. 0 (Daily

Attendance Report)
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Page No.: 113 of 1192
2. TDO-MCU Form 002 ver. 0 3. TDO-MCU Form 003 ver. 0

(Daily Formation Attendance Report) (Daily Deployment of Personnel)
4. TDO-MCU Form 004 ver. 0 5. TDO-MCU Form 008 ver. 0

(Daily Apprehension & Activity Report) (Vehicular Accident Report)
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Page No.: 114 of 1192
6.TDO-MCU Form 006 ver. 0 7. TDO-OED Form 003 ver. 0

(Daily Dispatch and Inspection) (Weekly Accomplishment Report)
8. TDO-OED Form 005 ver. 0 9. TDO-OED Form 006 ver. 0

(Vehicular Accident Report) (Weekly Accomplishment Report 2)
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Page No.: 115 of 1192
10. TDO-OVR Form 001 ver. 0 11. TDO-ADMIN Form 001 ver. 0
(Clearance) (Mission Order)
12. TDO-OVR Form 003 ver. 0 (Traffic Apprehension Report)

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MOBILE PATROL UNIT
I. INTRODUCTION
The Mobile Patrol Unit (MPU) started when Metro Manila Council (MMC) was created in 1978.
Mobile Patrol Unit Personnel is the representative of Metropolitan Manila Development

Authority (MMDA) whithin the area to which the Constables is deployed. Each Personnel is
responsible for dealing with traffic violations, traffic situations and public hazards that exist in
the assigned area and for preventing traffic violations through effective traffic management.
MPU are often called upon to supply services that are not enforcement oriented. These
operations are the following, but not limited to: Presidential and/or VIP Protection; security
operations for important occasions; rescue and assistance during calamities; disaster relief;
and support to police and military operations.
II. OBJECTIVES
1. To continuously seek for prevention or anticipation of traffic congestion.

2. To reduce traffic build-up in the Metropolis by monitoring applicable laws and regulations
and take necessary enforcement action or refer the information to the proper enforcement
authority.
3. To aid and assist special MMDA projects and activities.
4. To supply services that are not enforcement oriented.
1. Summon – is a notice or citation issued by the Traffic Officer to one charge with a traffic
offense to pay a fine or to contest the traffic violations.
2. Ticketing Officer – A person authorized to issued traffic citation tickets to motorist who
violated traffic rules and regulations.
3. Traffic Adjudication Division – hears complaints / protest filed by contesting motorists who
were apprehended for violating traffic regulations and were issued UOVR by the Traffic
Constables.
4. Uniform Ordinance Violation Receipt – refers to the traffic violation ticket issued to driver
and or motor vehicles by the MMDA Traffic Constable
IV. ACRONYMS

MPU – Mobile Patrol Unit
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1. MOBILE PATROL UNIT ORGANIZATIONAL CHART
CHIEF
DEPUTY CHIEF FOR

ADMIN
DEPUTY CHIEF FOR (1 PERSONNEL)
OPERATIONS
ADMIN STAFF /
LIAISON OFFICER
(3 PERSONNEL)
PROPERTY
CUSTODIAN /
INFORMATION
OFFICER / MECHANIC
(1 PERSONNEL)
1ST SHIFT 2ND SHIFT 3RD SHIFT

SUPERVISOR SUPERVISOR SUPERVISOR
1ST SHIFT 2ND SHIFT 3RD SHIFT

ASST. SUPERVISOR ASST. SUPERVISOR ASST. SUPERVISOR
MOBILE 03
MOBILE 02 MOBILE 02
(3 PERSONNEL)
(3 PERSONNEL) (4 PERSONNEL)
MOBILE 05
MOBILE 03 MOBILE 03 (3 PERSONNEL)
MOBILE 06
MOBILE 07
MOBILE 09
MOBILE 09
(5 PERSONNEL)
RADIO OPERATOR
(1 PERSONNEL)
RADIO OPERATOR RADIO OPERATOR

(1 PERSONNEL) DETAILED DRIVER (1 PERSONNEL)
(1 PERSONNEL)
DETAILED DRIVERS DETAILED DRIVER

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MOBILE PATROL UNIT

ORGANIZATIONAL CHART
HEAD – RENZI P. MAGBANUA
DEPUTY CHIEF FOR OPERATIONS – TA III ALEX VINCENT C. BAYAUA
DEPUTY CHIEF FOR ADMIN – TA III JESSIMA U. MERIN
SHIFT SUPERVISORS – 1ST SHIFT – TA2 JOEL S. CORDERO

2ND SHIFT – TA1 IAN ROY F. VALDERRAMA
3RD SHIFT – TA1 GILBERT P. PALAD
ASST. SUPERVISORS – 1ST SHIFT – TA3 VER S. PAMINTUAN

2ND SHIFT – TA3 MARLON B. DELA CRUZ
3RD SHIFT – TA2 MARLON C. NATADA
MOBILE 02 – 1ST SHIFT – TA1 ALBIS, DENNIS T.

TA3 GARCIA, GLENN A.
TE3 STE. FELIPE, ALBERTO D.
2ND SHIFT – TA1 MAGNO, JAMES L.

TA1 CUYUGAN, JONAS M.
TA1 CALBAY, MCROY JAYSON T.
TE3 BERAN, ALLAN B.
MOBILE 03 – 1ST SHIFT – TA1 LOGDAT, ALVIN N.

TA1 BERGUNIO, MARVIN J.
TE3 LAGMAN, FREDDIE G.
TE3 SORIANO, KAYCEE G.
2ND SHIFT – TA1 CULILI, JAYCEE L.

TE3 FERNANDEZ, ROWEL B.
TE3 MABBORANG, JYMEE B.
TE3 MABBORANG, JONALD U.
3RD SHIFT – TA3 BAYAUA, JOSE ROEL C.

TA3 NUÑEZ, JOSELITO G.
TE3 NUELAN, ROGER JOHN N.
MOBILE 05 – 1ST SHIFT – TA1 CATAGASAN, DENNIS A.

TA1 MERGINIO, GILBERT E.
TA1 DAYO, MARLON C.
TE3 PAGAYON, JESSIE G. II
TA3 ROSAL, EDDIE D.
2ND SHIFT – TA2 DE GUZMAN, CRISANTO A.

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2ND SHIFT – TA2 DE GUZMAN, CRISANTO A.

TA1 ACOSTA, ERRYL CARL L.
TE3 ZINGAPAN, JERBY C.
TE3 BARREDO, MARK ATOZ I.
TE3 PANAGA, ALITO P.
3RD SHIFT – TA2 AMPANAS, CADAPHE M.

TA1 DACARA, ALLAN E.
TE3 EYOY, JOHNADOVE R.
MOBILE 06 – 1ST SHIFT – TA1 BARTOLOME, ALEXANDER T.

TA1 DE GUIA, GIBSON P.
TA1 PANGANIBAN, RONALDO A.
TE3 CHAVEZ, HENIO T.
TA3 SADIA, AUGUSTUS E.
2ND SHIFT – TA1 FRANADA, JOEL A.

TA1 TAÑEDO, RUDY JUNE I.
TA1 ALAMARES, ANDY R.
TE3 BUTACAN, HERMES C.
TE3 DE LEON, SONNY BOY P.
3RD SHIFT – TA3 DOMAGTOY, RONALD E.

TA2 CARBONEL, HENRY F.
TA1 CUARTEROS, RACHEL L.
TE3 DUMPIT, JASON MARK I.
MOBILE 07 – 1ST SHIFT – TA1 IDRIA, ERMEL P.

TA1 HERNANDEZ, RANDY S.
TA3 VELASQUEZ, JOSELITO M.
TE3 ENOPIA, EMMANUEL S.
TE3 ACUÑA, DENMARK
2ND SHIFT – TA2 UBAY Jr., JAIME R.

TA1 ROSALITA, ALIEN C.
TA1 NAVARRO, IAN CARLO A.
T/A ISIDRO, ANTONINO E.
3RD SHIFT – TA3 ROMEN, MARLON L.

TA1 LAZARO, ROMEO A. JR.
TA1 PADUA, CHRISTIAN D.
MOBILE 09 – 1ST SHIFT – TA1 SEMPIO, ERWIN S.

TA2 GUIANAN, CRISPEN G.
TA1 ANNANG, NEILFRED S.
TA2 CAVINTA, ERNESTO C.
TA3 RABAYA, ROMEO M.
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3RD SHIFT – TA3 VILLAPANDO, BEN M,

TA1 ROSALES, ARNEL L.
TE3 BARASI, RECTO C. JR.
RADIO OPERATORS – 1ST SHIFT – TA1 PLARISAN, ERICZON A.

2ND SHIFT – TA1 CARRAO Jr., MATEO TEODORO A.
3RD SHIFT – TA3 RAMADA, ARNOLD L.
DETAILED DRIVERS – 1ST SHIFT – TA3 ESPAÑOLA, ROMMEL L.

TA3 SINDAC, RUSSEL JUN I.
2ND SHIFT – TA3 VILLAFUERTE, SEVERA S.
3RD SHIFT – TA3 LOPEZ, EDWARD S.
ADMIN STAFF – TA3 PACIS, ARCHIE E. – Liaison officer

TE3 ARUCAN, AGNES R. – Encoder
TE3 DE GUZMAN, MICHAEL JOHN N. – Asst. encoder
PROPERTY CUSTODIAN / DISPATCHER / MOBILE MECHANIC

– , DIONISIO M. BATAC JR.
2. Responsibilities Of The Unit

2.1 General
 MPU shall perform duties, responsibilities and main activities of protection
and service.

 Shall maintain a smooth flow of traffic in respective AOR.
 Shall immediately respond to the problems encountered at AOR
 Shall supply services that are not enforcement oriented. These operations
are the following, but not limited to: Presidential and/or VIP Protection;
security operations for important occasions; rescue and assistance during
calamities; disaster relief; and support to police and military operations.

 All personnel should undergo training/seminar at the Traffic Education
Academy for the proper issuance of UOVR.
 Patrolling and monitor AOR and apprehend motor vehicles violating traffic
rules and regulations.
 Submits traffic apprehension report together with the copy of the UOVR to
the Traffic Ticket Management Division.
 Surrender to the TDO Supply Unit the issued UOVR Booklet upon renewal.
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 Appear before the TDO Adjudication Division upon receipt of summons for
contested apprehensions.
 From time to time, performs such other functions as may be assigned by his
supervisor or superiors.
2.3.1 Head
 Prepares monthly deployment of personnel, monitor and evaluate
performance of subordinate.
 Monitors and observe situations in the field to determine which needs
immediate attention / response
 Performs such other tasks as directed by the TDO Executive Director
2.3.2 Deputy for Operations

 Assist the Unit Head in the daily activities of the unit.
 Monitors & observe situations in the field to determine which needs
immediate attention/ response
 Checks the daily activities and iteneraries of MPU personnel / mobile
vehicles
2.3.3 Deputy for Administrative

 Responsible for all documentations of the Unit.
 Responsible for the requisition of office supplies, equipments and
materials needed.
 Assist in preparing the deployment and checks daily activities of MPU
personnel
 Performs such other tasks as directed by chief, MPU
2.3.4 Administrative Staff

 Responsible for all documentations of the Unit.
materials needed.
 Receives incoming and outgoing official communications.
 Processing, recording, submit and filing of DTR and maintain records
of personnel.
2.3.5 Shift Supervisor

 Shift supervisors’ responsibilities encompass the duties of their
subordinates and reinforce the subordinates with supervision,
direction, control and other tasks specified in written directives or
assigned by competent authority. Shift Supervisors will meet with team
leaders as often as necessary and practical to ensure that traffic
service are properly and efficiently performed. At the end of watch,
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each supervisor will ensure that the constables assigned appropriately

process all reports, evidence, property, and equipment
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2.3.6 Assistant Supervisor

 Assists monitoring / checking the daily activities of MPU Personnel.
 Submits monthly deployment of field personnel and prepares daily
reports to the Chief MPU
 Assists in the daily dispatching Mobile Vehicle, Driver’s and crew
2.3.7 Driver / Crew

 Responds to traffic related problems that may be relayed to the unit
and conduct traffic direction and control or any other actions relevant
until after the situation has become normal.
 Enforces all traffic laws, ordinances, rules and regulations.

 Receives and records messages from Metrobase
 Relay important message to MPU field personnel.
 Records messages about traffic situation, vehicular accident, stalled
vehicle and apprehension report of field personnel.
2.3.9 Property Custodian

 Supervise / Prepare the Mobile Patrol Unit office equipment and issued
individual memorandum receipts.
 Monitor / Prepare the requisition of office supplies, equiment and
materials needed of Mobile Patrol Unit.

 In charge in the delivery and processing of communications and
documents that need to be submitted to the main office.
 Receives memorandum and other directives for dissemination to
district/unit personnel.
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1. Mobile Patrol Unit Process Work Flow
START
The Chief / Deputy Chief for Operations

brief and desseminate orders and
instructions to the 1st shift / 2nd shift /
3rd shift / Supervisor / Assistant
Supervisor (in case the supervisor is day
off or in leave)
The Suppervisor / Asst. Supervisor will

conduct Daily Formation to relay orders from
the Chief / Asst. Chief to Mobile personnel Mobiles and crew
and dispatch Mobile and crew.
Assist Vehicular
Mobile and crew will proceed to their Accident
respective Area of Responsibility (AOR)
Task to them
Assist stalled vehicle
Conduct Monitoring and Traffic Direction

and Control at AOR and apprehend Traffic
Violators
Mobile/ Crew will Return to Mobile Base and

Submit Daily Accomplishment Report to Shift
Supervisor/Asst. Shift Supervisor
Shift Supervisors/Asst. Shift Supervisor

collect and consolidated reports every mobile
and submit to MPU Admin.
MPU Admin will received the Daily activity

reports of Every Shift and consolidate it to be
submitted to all concerned offices (Office of
the Chairman,OAGMO,TDO etc.)
END
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Apprehension Procedure
Enforcers flags down the vehicle involved in the violation and

lead it to the road side where it will not obstruct the roadway
The enforcer courteously inform the driver of the violation

commit.
Request the driver to show the driver's license and other

pertinent documents.

Advise the driver's to the place where to settle violation fines

(ex. To any Metrobank Branch, Bayad Center, SM Payment
center, or at MMDA Redemption Center located at MMDA
Main Office)
Submission of Reports
MPU Personnel's apprehensions and activity report will be

subitted to their Shift Supervisor / Asst. Supervisor for
consolidation
After the Supervisor's / Asst. Supervisor's consolidation, it

will be submitted to MPU Admin for recording, and
encoding to be submitted to the concerned offices (Office
of the chairman, OAGMO, TDO, Etc.)
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VII. RECORDS
1. Incoming Documents
2. Outgoing Documents
3. Traffic Apprehension Report
4. Reports (Daily, Weekly, Monthly, Quartery Accomplishment Report)
5. Daily Time Record
6. Daily Dispatch
VIII. APPENDICES
1. Vehicle Dispatch Form

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2. Daily Activity Report

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3. Daily Accomplishment Report

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4. Uniform Ordinance Violation Receipt
5. Traffic Apprehension Report

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6. Clearance
7. Daily Apprehension Report

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8. Weekly Accomplishment Report

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9. Traffic Accident & Investigation Report

Form
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10. Monthly Attendance Profile

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11. Monthly Accomplishment Report

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12. Monthly Deployment
13. Daily Attendance Report

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NO PHYSICAL CONTACT POLICY PROGRAM
I. INTRODUCTION
The No Physical Contact Policy Program was re-implemented thru MMDA Resolution No.
16-01 series 2016 as part of its program in enforcing traffic laws in the major thorough fares
of Metro Manila. This is a policy that utilizes CCTV digital cameras and other gadgets to
capture videos and images to apprehend vehicles violating traffic laws, rules and regulations.
This aims to minimize the occurrence of physical apprehension in order to prevent traffic
build up, which will help improve the flow of traffic. This is an effective system of instilling
discipline to motorists as most have been alerted that even in the absence of Traffic
Enforcers, they may still be caught violating traffic rules through the CCTVs installed in
strategic areas. NPCAP Office is under the Traffic Discipline Office located at the 4 th Floor,
MMDA Bldg. There are 78 of personnel assigned in this unit working in 3 shifts: (5:00 A.M –
1:00 P.M), (1:00 P.M – 9:00 P.M) and (8:00 P.M – 5:00 A.M). Each are given specific tasks
and activities to serve as guide in the discharge of their duties and functions.
II. OBJECTIVES
1. To introduce new technologies using digital cameras and Closed Circuit Televisions
(CCTVs) to further improve and strengthen traffic management and operations in Metro
Manila.
2. To reduce traffic build-up in the Metropolis by using CCTV Cameras instead of
apprehending drivers in the middle of the road to prevent graft and corruption “kotong”.
1. No Physical Contact Policy Program – a mode of traffic apprehension applied to

motorists thru the use of CCTVs, digital cameras, videos and the likes without physical
contact with the drivers.
2. Notice of Violation – is a notice or citation issued by the Traffic Officer to one charged
with a traffic offense to pay a fine or to contest the traffic violations.
3. Traffic Adjudication Division – hears complaints protests filed by contesting motorists
who were apprehended for violating traffic regulations and were issued Notice of
Violation.
4. Ticketing Officer – A person authorized to issue traffic citation tickets to motorists
violating traffic rule and regulation.
5. Video Images – A video picture or a photo clip of the apprehended vehicle depicting the
act of violating a particular traffic rule and regulation.
6. Mailing Staff – MMDA personnel who is responsible for sending the summons / notices
to Registered Owners thru registered mail.
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IV. ACRONYMS
CCTV – Close Circuit Television

NPCPP – No Physical Contact Policy Program
NOV – Notice of Violation
2. General
 NPCPP shall perform duties, responsibilities and main activities regarding the
processing of the No Physical Contact Policy Program.
3. Target and Goals

 Shall maintain a smooth flow of traffic thru the use of videos and CCTV Cameras.
 Shall promptly administer services related to the No Contact Traffic
Apprehensions.
 Shall immediately respond to the inquiries and problems of transacting
drivers/registered owners and operators of motor vehicles.
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4. Duties and Functions

 All Personnel should undergo trainings/seminars at the Traffic Academy for the
proper issuance of Deputation Number.
 See to it that all traffic violations and fines are properly imposed.
 Monitor and apprehend motor vehicles violating traffic rules and regulations thru
CCTV cameras and Handy Cameras.
 The images of photographs are clear enough to show the traffic violations
committed, the license plate numbers and indicate the date, time and location
where it was apprehend.
 Translate/produce the digital images of traffic violations committed into notice of
violation.
 Sort and secure the notice of violations produce until they have been transmitted
for mailing.
 Printed Notice of Violation shall be transmitted properly to the mailing
staff/Records Division.
 Appear before the TDO Adjudication Division upon receipt of notice for contested
apprehensions.
 From time to time, perform such other functions as may be assigned by his
supervisor or superiors.
4.1 Head
 Supervises the daily operational activities and implementation of the
policies and programs of NPCPP.
 Organizes and allocates tasks of personnel and resources for various
activities.
 Enforces standards in the management of records and reporting
requirements.
4.2 Deputy Head

 Assists the Unit Head in the daily activities of the unit.
4.3 Team Leader

 Assists the Unit Head and Deputy Head in the daily activities of the
unit.
4.4 Administrative and Supply Officer

 Receives and files incoming and outgoing official communications.
 Processing, recording, submits and filing of DTR and maintains
records of personnel.
materials needed.
4.5 CCTV Operator

 Monitors and captures images of traffic violations thru MMDA CCTV
cameras.
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4.6 Ticketing Officer

 Reviews, verifies motor vehicles and issues and print notice of
violations.
4.7 IQF Verifier
 Verifies motor vehicles thru LTO-IQF.
4.8 Support Staff

 Sorts and segregates Bus Company Operators from private owners
and encodes.
 Performs other activities assigned by the Head.
4.9 Encoder/Mailing
 Encodes and prints the names and address of the Registered
Owners of motor vehicles for the mailing envelopes.
 Seal notice of violations for mailing thru the Records Division.
4.10 Information Officer

 Attends and handles problems and queries of transacting public/clients.
4.11 Data Processor

 Burn the back-up copies of files and data of apprehensions.
1. NPCPP PROCESS FLOW CHART

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2. Apprehension Procedure
2.1 Capture of videos and images of traffic violation

 The Monitoring Officer designated as CCTV Operator shall capture the
video/images of the motor vehicles of traffic violators with the use of
Digital/CCTV cameras installed at strategic areas.
 The images or photographs should be clear enough to show the traffic rules
violated and the license plate numbers.
 Indicate the date, time and location where the violator is apprehended.
2.2 Downloading of Videos and Images

 The videos/images of traffic violations shall be downloaded into the
computers.
 The Downloading Officer is responsible for the initial screening of the videos
to determine the quality of the video footages to check for poor images.
 Verify the last known Registered Owner/Operator of the apprehended motor
vehicle thru LTO – Information Query Facility.
2.3 Printing/Production of Notice of Violation

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 The images of traffic violations should be processed or produced into notice

of violations. (Printing of Notice of Violations).
2.4 Preparation and Sending of Summon

 Assign Control Number for the mailing envelopes.
 Printed Notice of Violations shall be transmitted to the Mailing/Record Section
for recording and prompt transmittal to addressees.
 The Notice of Violations shall take effect within seven (7) working days upon
receipt of notice.
 The courier shall submit the Registered Returned Receipt of the summon to
the No Physical Contact Policy Program Office and shall keep it for issuance
of subsequent notice.
 In case the motor vehicle was driven by another person other than the
Registered Owner, he can submit the information details pertaining to the new
owner or driver who is operating the vehicle at the time of apprehension to
the NPCPP Unit.
 If no payment within seven (7) days upon receipt of summon, a final notice will
be send if still no payment was made, it will be included in the alarm list.
2.5 Payment
Payments of fines can be made thru the following:
 Redemption Center Main Office
 SM Payment Center Nationwide
 Palawan Express Nationwide
 G-Cash
2.6 Filing of Protest or Contesting Traffic Violations

 Driver or Registered Owner may file a protest within seven (7) days upon
receipt of notice of violation to the Traffic Adjudication Division.
 Complaints of this nature must be supported with pertinent documents.
 Notification and schedule of hearing will be set for both parties involved.
 The Traffic Adjudication Board shall resolve the case thru issuance of
resolutions and its decisions shall be deemed final and executory.
VII. RECORDS
1. List of printed Notice of Violations.
2. Register Return Receipts
3. List of Bus Company Operators/Owners
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VIII. APPENDICES
 Form01 – TDO-NCAP-001-ver 0
SAMPLE ONLY
 Form02 – NCAP Action Slip

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Form03 – NCAP Client Contact

Report Form
NORTHERN TRAFFIC ENFORCEMENT DISTRICT
I. INTRODUCTION
The Northern Traffic Enforcement District (NTED) is a major branch of the Traffic Discipline
Office that is primarily responsible in maintaining smooth flow of traffic in the Northern portion of
Metro Manila particularly along major thorough fares in tandem with the Local Government Unit
(LGU) that comprises the City of Caloocan, Malabon, Navotas, and Valenzuela, with a
combined total land area of 163 square kms. Its office is currently located at the PNP
Compound, Samson Road, Caloocan City, Metro Manila and has a total manpower
compliment of 93 personnel who work and are distributed in three shifts: (1st Shift – 05:00 am –
01:00pm, 6:00 am – 2:00pm) (2nd Shift: 01:00 – 09:00 pm, 2:00pm-10:00pm, 02:00pm – 10:00
pm) and (3rd Shift: 09:00pm – 05:00am,10:00pm-6:00am). Each Traffic Enforcer is given specific
tasks and activities to serve as a guide for them in the discharge of their duties and functions.
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II. OBJECTIVES

flow of traffic.

exercised.
infraction/violation of traffic rules and regulations committed
IV. ACRONYMS

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2. Responsibilities Of the Unit
2.1 General

 Conduct traffic, direction and control

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2.3.1 Head
 The overall in-charge of a division who is responsible in the supervision
of the operation and activities of the district particularly but not limited
to the deployment of personnel, formulation and implementation of
new traffic schemes and exercise administrative and operational
control of all traffic personnel within his jurisdiction.
2.3.2 Deputy for Operations

 Assists the district head in the day-to-day operations and activities of
the district that includes but not limited to the regular deployment and
special operations and other functions that maybe assigned from time
to time.
2.3.3 District Admin Officer

 Supervise offices personnel of the district that includes Record Officer,
Data Encoder, Property Custodian, Liason officer and Office staff.
 In Charge in preparation of reports, communication letter, processing
of DTRs and paper works.
2.3.4 Admin Staff/ Record Officer

 Assist in the safekeeping of incoming and outgoing
communications/documents.
 In charge/assists in the processing of documents.
 Organizing, draft message, schedules appointments and supports
other staff.
 Maintaining information on the current functions and organizational
structure of Department/Agency.

 Monitoring, receiving, recording, relaying and reporting traffic situation
and activities, emergencies and other MMDA concern.
 Transmits and receives communications/messages using radio base,
mobile phones and telephone.
2.3.6 Data Encoder

 Consolidates and submits Daily Apprehension Reports and Weekly
Accomplishment Reports.
 Encodes communications, reports and deployment.
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2.3.7 Complaint Action Officer

 Receives/replies complaint / letters / transmittal and relay to concerned
personnel for appropriate action.
2.3.8 District Coordinator

 Coordinates, negotiates and attends meetings with the Local
Government Units (LGUs).
2.3.9 Property Custodian

 In charge in the logistical requirements of the district and other stake
holder.

 Responsible for the transmittal of all documents.
2.3.11 Supervisor

 Directs and maintains the smooth flow of traffic in his AOR and reports
traffic situations including conditions that may have impact on the
traffic situation.
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1. Work Flow
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Start
Enforcer flags down the vehicle involved in the violation

and lead it to the roadside where it will not obstruct the
flow of traffic

committed.

pertinent documents
Enforcer writes down the traffic violation on the citation

ticket observing the proper decorum in the issuance of
citation ticket
The driver is informed of the place where to settle

violation fines i.e., to any Metrobank Branch, Bayad
Center, SM Payment Center or at MMDA Redemption
Center located at MMDA Main Office.
End
VII. RECORDS
1. Summons Received
7. Locator Slip
9. IPCR
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VIII. APPENDICES
1. Forms
b. TDO-OED Form 003 ver1 (Weekly Accomplishment Report)

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e. TDO-OED Form 006 ver.0 (Weekly Accomplishment Form 2)
f. TDO-OVR Form 001 ver1 (Request for OVR Issuance

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g. TDO-OVR Form003 ver1 (Traffic Apprehension Report)
h. TDO-ADMIN Form 001 ver1 (Mission Order)

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2. Uniform
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OVER SPEEDING ENFORCEMENT GROUP
I. INTRODUCTION
Republic Act No. 7924 empowers the Metropolitan Manila Development Authority (MMDA) to
formulate, coordinate, and monitor policies, standard and programs relating to traffic and
transport management to rationalize the existing operations and to administer and implement all
traffic enforcement operations, traffic engineering service, and traffic education programs. In line
with this, MMDA Resolution Number 02-09 was made and implemented.
MMDA resolution Number 02-49, approved by the Metro Manila Council, gave authority to the
MMDA to adopt a No Physical Contact Program in apprehending traffic violators in Metro Manila
thru use of digital camera and or video camera.
MMDA Resolution No. 11-001, approved by the Metro Manila Council (MMC), gave authority to
the MMDA to monitor the speed limit along Commonwealth Avenue in Quezon City. The speed
limit of all types of vehicles, including public utilities buses, public utilities jeepneys and
motorcycles traversing Commonwealth Avenue shall be a maximum of sixty kilometers per hour
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(60Kph). MMDA Resolution No. 11-003, setting the maximum speed limit to 60Kph for all types
of vehicles whether public or private including Motorcycle traversing Diosdado Macapagal
Boulevard, located in the cities of Pasay and Parañaque.
MMDA Resolution No. 16-01, implementing the No Physical Contact Apprehension of traffic
violation in Metro Manila using cameras, CCTV, and/or other new technologies. MMDA
Resolution No. 17-003, establishing 50Kph as the maximum speed limit of buses and truck
traversing the Circumferential and Radial Road in Metro Manila. MMDA Resolution No. 19-001,
establishing 60Kph as the maximum speed limit of all motor vehicle, except buses and trucks,
traversing the Circumferential and Radial Road in Metro Manila.
MMDA Traffic Enforcers are strategically placed into different points of the Metropolis in order to
capture traffic violators through the use of digital/video camera. These cameras records video
and take pictures of the actual violations, which are filed as evidence.
Over-speeding violators along Circumferential and Radial Road are being apprehended using a
TruCam LIDAR (Light Detection and Ranging) speed gun that captures the speed of the vehicle
and takes a photo and video for evidence. The photo evidence taken by the LIDAR contains the
speed captured, time, date, and location of the violation.
II. OBJECTIVE
1. To reduce traffic accident involving over-speeding vehicle.

2. To provide data how the motorist drove time to time.
3. To capture photo/video traffic violation.
1. Non-Contact Traffic Apprehension - apprehension being applied to motorists using

nonphysical contact with the used of digital cameras, videos, CCTV and the likes.
2. Over-speeding - is a condition in which an engine is allowed or forced to turn beyond its

design limit.
3. Speed Gun - a small, handheld instrument/ device used to measure the speed of vehicles
or other moving objects
4. Summon/Citation - is a legal document issued by a court (a judicial summons) or by an

administrative agency of government (an administrative summons) for various purposes.
IV. ACRONYMS

MMC – Metropolitan Manila Council
NCAP – No Contact Apprehension Program
NPCPP – Non-Physical Contact Policy Program
OAGMO – Office of Assistant General Manager for Operation
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OSEG – Over Speeding Enforcement Group

1. Organization Chart
Over Speeding Enforcement Group
Traffic Discipline Office
RONEZES S. RIVIER
Head, OSEG
ROMMEL R. FLORES
Deputy Head, OSEG
OFFICE STAFF OPERATION
ADMIN/TECHNICAL A.M SHIFT P.M. SHIFT

17 TRAFFIC AIDE 18 TRAFFIC AIDE
1. Olaso, Jeanette S. 1. Dayao, Almanado M. 1. Casta, Federico B. Jr.

(T.L/Admin Officer) (Supervisor) (Supervisor)
2. Fornal, Arvee 2. Diolazo, Ramil A. 2. Cinconiegue, Gilbert L.
3. Congreso, Gregorio E. Sr. 3. Dela Cruz, Vergel Y.
Lawrence F. 4. Javinar, Marscel J.
4. Ganal, Noel L.
(Encoder/Video Editing) 5. Montera, Ramil R. 5. Millavane, Anacleto A.
3. Dela Peña, Dennis. L. 6. Maceda, Rodolfo G. Jr. 6. Tindog, Richard D.
(Technical/Video Editing) 7. Bravo, Emmanuel M. 7. Rualo, Leonardo DJ.
4. Tribiana, Tyrone C. 8. Manayan. Ronald F. 8. Quiamco, Amalio V.
9. Realco, Gerardo O. 9. Belir, Noel G.
(Technical/Video Editing) 10. Cruz, Ramil S.D.
10. Mariano, John Paul F.
11. Vicente, Jun Jun N. 11. Nafarrete, Richie R.
12. Nonato, Rolando S. Jr. 12. Bumanglag, Mario
13. Pasion, Ramon C. Joseph
14. Lopez, Jennyfer L. 13. Villaruel, Danilo P.
15. Eclipse, Welino H. 14. Hernandez, Ron L.
16. Mayoralgo, Remigio T 15. Gelardino, Ramel A.
17. Cervantes, Jessie Q. 16. Domongas, Darwin F.
(Driver) 17. Inocencio, Nelson P
18. Paguntalan, Joel P.
(Driver)
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2.1 General
 OSEG shall perform TDC and over-speeding operation.
 OSEG shall perform other task given by the AGMO for No Contact Operation

 Shall maintain a smooth flow of traffic.
 Shall conduct No Contact Operation.
2.3 Duties and Function

 Apprehend over-speeding violation.
 Monitor and video motor vehicles violating traffic rules and regulation thru
handheld video camera.
 Issued UOVR for contact and no contact apprehension.
 Submit Traffic Apprehension Report to the Traffic Ticket Management
Division.
 Surrender used UOVR booklet to TDO Supply Unit for renewal.
 Appear before the TDO Adjudication Division upon receipt of summon for
contested apprehension.
 Perform such other function as may arise.
2.3.1 Head
 Supervises the daily operation.
 Instruct and monitor the daily activities.
2.3.2 Office Staff/Admin

 Receives and files incoming/outgoing official documents.
 Process, submit and filing of DTR and maintain records of all
personnel.
 Responsible for the requisition of office supplies, equipment and
materials needed.
2.3.3 Office Staff/Technical

 Upload and review the captures video.
 Assist the ticketing officer in filling of UOVR.
2.3.4 Operation/Traffic Constable

 Apprehend traffic violation.
 Monitor and capture video of traffic violation (Yellow Lane & Mc Lane)
using handheld camera.
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1. Process Flow
OSEG (Contact Apprehension) Process Flow for OSEG (No

Contact Apprehension)
Start
Start
Deployment of personnel in
Deployment of personnel in
Macapagal Boulevard
Circumferential and Radial Road
(Traffic Constable)
(Traffic constable)
Apprehended
moving traffic Using handheld digital
violating (e.g., MC video camera and speed
Lane, DTS, gun for moving vehicle
Obstruction) violating traffic rules
(Traffic Constable) (DTS, Over-speeding, et.
(1-5 minutes) al.)
(Traffic Constable)
Ask for the license and issued (1-2 minutes)
UOVR ticket Upload and validate the video
(Traffic Constable) (Support Staff)
(1-5 minutes) (1-5 minutes)
End Send a copy of validated video

and files to No Contact
Apprehension Program office
for preparing Summon/Citation
(Support Staff)
(1-2 minutes)
End
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Process Flow for Over-Speeding Enforcement Group
Start
Deployment
Circumferential Road Radial Road
of personnel
(Traffic Constable) (Traffic Constable)
in area of
(am & pm shift) (am & pm shift)
operation
(Head,
OSEG) Using speed
Using speed
laser speed gun laser speed gun
(Traffic Enforcer) (Traffic Enforcer)
Maximum Maximum
speed of No No speed of
vehicle vehicle
60 Kph 60 Kph
Yes Yes
Flag down the captured over Flag down the captured over
speeding vehicle using two-way radio speeding vehicle using two-way radio
Ask for his/her Driver Ask for his/her Driver

License and tell him/her his License and tell him/her his
violation violation
Issued UOVR ticket Issued UOVR ticket

(Traffic Constable) End (Traffic Constable)
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2. Apprehension Procedure
2.1 For No Contact Operation

a. Deployed in area of assignment.
b. Using handheld camera capture traffic rules in EDSA main thoroughfare.
c. The Group were assigning to capture traffic rules for no contact apprehension
(e.g., Yellow Lane and MC Lane).
d. Upload video to validate in OSEG office.
e. Send a video to NCAP for preparing print out summon/citation.
2.2 For Contact Operation

a. Deployed in area of operation
b. Apprehend traffic violation.
c. Ask the driver license and the violation he/she commit.
d. Issued UOVR ticket by ticketing officer.
2.3 For Over-Speeding Operation

a. Deployed in area of assignment.
b. The area along Circumferential and Radial Road.
c. Using speed laser gun, the gunner (traffic constable) capture motorist exceeding
the maximum speed limit.
d. Flag down the over-speeding vehicle using two-way radio and stop sign by
interceptor (traffic constable).
e. Ask the driver license and the violation he/she commit.
f. Issued UOVR ticket by ticketing officer.
VII. RECORDS
1. Files for over-speeding operation.

2. Video and photo of no contact apprehension.
3. Daily apprehension report.
4. Traffic Apprehension Report.
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I. APPENDICES
TDO-ADMIN-001 Mission Order

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TDO-OEG-001 Daily Apprehension Report

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TDO-OEG-002 Daily No Contact Apprehension

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PERSONNEL INSPECTION AND MONITORING GROUP
I. INTRODUCTION
The Personnel Inspection and Monitoring Group (PIMG) is tasked to ensure the compliance
and adherence of all traffic enforcers to the existing rules and regulations and protocols set
by the Traffic Discipline Office in performing their duties and functions. The rules being
implemented are in consonance with CSC and MMDA Rules and Regulations. PIMG is
presently composed of 63 permanent personnel.
II. OBJECTIVE
1. The PIMG’s main function is to inspect and monitor the presence and visibility of traffic
enforcers assigned in different areas of assignment and to check if the delivery of traffic
enforcement services is within the rules set by the Office. The PIMG Inspectors are
authorized to provide sanctions, if necessary, to erring traffic personnel by way of the
issuance of Deficiency Report Slip (DRS), Notice of violations, summons etc.
2. To conduct daily and monthly scheduled formation of all enforcement district/units
primarily focused on the inspection of the traffic uniforms and paraphernalia and on the
general appearance and physical look of traffic enforcers in line with the Agency’s thrust
to improve the image and professionalize traffic/field personnel of the Traffic Discipline
Office.
III. DEFINITIONS OF TERMS
1. Daily Attendance Report – refers to traffic enforcer’s monitoring sheet or log sheet of
different district/units’ personnel gathered by PIMG Inspectors in their area of assignment
as basis for the latter inspection and monitoring functions.
2. Daily Formation – refers to shift formation conducted at district/units’ level for daily
checking of attendance, uniform and paraphernalia, physical appearance of traffic
enforcers before dispatching to their area of responsibility to ensure timely deployment
and expeditious turn-over of responsibilities from one shift to another.
3. Deficiency Report Slip – is a ticket issued by PIMG Inspectors to traffic/field personnel
who have committed deficiencies while in the performance of traffic duties. The DRS
issued is issued outright at the place where offense is committed, however, in case where
the offender is not present as in the case of abandonment of post, the notice of violation
is issued.
4. Inspection Report – PIMG form accomplished by inspectors conducting routine
inspection. During inspection, traffic field personnel are required to sign on the form to
prove among others their presence in the area and to validate their attendance as
indicated in the DAR submitted.
5. Monthly Formation - is an activity conducted as part of continuous commitment to
ensure law propriety and discipline which is primarily focused on the inspection of traffic
uniforms, paraphernalia, appearance and physical look of all traffic/field enforcers. It is
also a venue to disseminate information on new programs, memorandums, project,
policies and other issues or concerns.
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6. Notice of Violations – is a notice form sent to head of district/units in lieu of DRS ticket
endorsing list of traffic enforcers who are found to have violated CSC rules and
regulations, and office policies, and in cases where two (2) or more enforcers commit the
same offense at the same time/place.
7. PIMG Inspectors or Inspectors – are traffic field personnel tasked to monitor and
inspect visibility of traffic enforcers assigned in different districts and to check
completeness of prescribed uniform and paraphernalia, cleanliness and overall
appearance of traffic personnel.
8. Spot Inspection Report - is a report prepared by inspectors during the course of his
inspection to record attendance or presence of traffic enforcers in their area of
responsibility. It is also prepared when field Inspectors encounter certain incidents related
to the scope of their work
IV. ACRONYMS
DAR – Daily Attendance Report

DF – Daily Formation
DPCR – Division Performance Commitment and Review
DRS – Deficiency Report Slip
IPCR – Individual Performance Commitment and Review
MF – Monthly Formation
NOV – Notice of Violation
PIMG – Personnel Inspection and Monitoring Group
SI – Spot Inspection
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2. General
 The Personnel Inspection and Monitoring Group (PIMG) is tasked to ensure the
compliance and adherence of all traffic enforcers to the existing rules and
regulations and protocols set by the Traffic Discipline Office in performing their
duties and functions.
3. Target and Goals

 Shall ensure the presence and visibility of traffic enforcers assigned in different
areas of assignment.
 To improve the image and professionalize traffic/field personnel.

 Inspector inspects/monitor field personnel attendance, area of responsibility and
physical appearance, and issues Deficiency Report Slip to traffic personnel in case
where there are infractions to administrative rules and regulations.
 Inspectorate member goes to the field for a routine inspection. Utmost courtesy
amidst criticisms, equality, fairness and justness coupled with sound judgment
must be observe at all times especially during issuance of DRS.
 Members of the PIMG shall only issue DRS when in complete uniform. They shall
be accommodating to personnel seeking assistance or queries/complaints
especially those that relate to administrative matters.
 When issuing DRS to traffic personnel, Inspectors shall inform erring field/traffic
enforcers of the nature of the offense committed and his/her rights to be heard.
4.1 Head
 Supervises the daily operational activities and implementation of the policy and
program of PIMG.
 Reviews Weekly & Monthly Performance reports and other periodic reports.
 Recommendations to conduct investigations on erring traffic personnel etc.
 Organize and allocates field assignment of Inspectorate member, tasking of
certain events and activities.

 Assist the Unit Head in the daily operational activities of the Unit.
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 Sign documents and reports in absence of the Unit Head
4.3 Head Operations

 In-charge of operations in special events, surveillance operations etc.
4.4 Operations Supervisor/Staff

 Assist in the conduct of special events, Monthly formation, surveillance
operations etc.
4.5 Head-Admin
 In charge of administrative matters of PIMG, prepares letter correspondences
i.e., Memoranda, endorsements as needed and compliance with other reports
as required by Traffic Discipline Office,
 Checks and reviews Daily, Weekly and Monthly reports prepared by other
admin staff
 Conducts lectures to traffic personnel committing violations on traffic rules of
conduct.
4.6 Admin staff

 Encodes daily report, DRS of erring traffic enforcers etc.
 Maintain records and filing system
 Prepares Daily, Weekly, Monthly and Quarterly reports
4.7 Head Shift

 Over-all in-charge in the activities of 1st Shift, 2nd Shift and 3rd Shift Personnel.
4.8 Shift Supervisor

 In charge of supervision of field inspectors, deployment, field assignments etc.
4.9 Assistant Supervisors/ Team Leaders

 Assist in the monitoring of field inspectors, field assignments, preparations of
reports etc.
4.10 Field Inspectors

 Inspection and monitoring visibility of traffic/ field personnel assigned at the
different law enforcement units
 Issue Deficiency Report Slip (DRS) to erring traffic/ field enforcers caught
violating office policies and rules prescribed under TDO code of conduct.
 Conduct scheduled monthly formations of all MMDA-TDO traffic/field
personnel at the different law enforcement units/areas.
 Render assistance in traffic direction and control at intersection were assigned
in coordination with concerned Area supervisor as deemed necessary.
 Conduct surveillance and entrapment operations in coordination with other
officers and/or law enforcement agencies against erring traffic field personnel.
 To conduct random / diagnostic checking to all Traffic field personnel reporting
for work under the influence of alcohol by using ‘Breath Alcohol Analyzer’.
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 Perform other related functions that may be assigned by the district/unit head
or by other authorities from time to time.
V. OPERATING PROCEDURE
1. Daily Inspection and Monitoring / Deficiency Report Slip (DRS) Flowchart

Start
Conduct inspection on Daily & Scheduled Monthly

formation of diff. district/units. (PIMG Inspector)
Daily routine inspection & monitoring of traffic field

personnel at AOR. (PIMG Inspector)
Issue DRS/ NOV to erring field enforcers. (PIMG

Inspector)
Submit DRS to PIMG Admin for encoding, consolidation

of report and assessment. (PIMG Inspector)
Grounds for imposition

of sanctions?
0 0
Contested – Affirmed –not

w/in 72 hrs contested
hrs
Field personnel report to PIMG to contest

DRS issued and submits letter of appeal for PIMG office prepares Daily, Weekly, and
consideration. Monthly Accomplishment Report to TDO-
Admin and submit Notice of Violation of
field personnel to different District/unit
head for information and reference.
Chief PIMG determine the validity of an
appeal for review and evaluation.
PIMG office submit Monthly Summary
Report of DRS issued to TDO-Admin.
PIMG likewise submit recommendations
Review/ for investigation/ sanctions to TDO-TIU
Evaluation relative to RRACCS.
Approved Disapproved
ca Submitted to:
 TDO-Admin office for review and
appropriate
Cancel DRS action
END END
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2. Inspection Procedure
2.1 Inspector conducts daily and scheduled monthly scheduled every Saturday of the
month to all traffic enforcement district/units to check their daily attendance and
inspect completeness on the prescribed uniform and paraphernalia, over-all physical
appearance, good-grooming and compliance with minimum health standards and
protocols. DRS is issued to traffic field personnel who are found with violations of
existing office policies and regulations during formation.
2.2 Field Inspectors secure Daily Attendance Report (DAR) form of different district units
(as basis for monitoring of traffic field personnel) and then proceed to the field for
routine inspection to check their presence and visibility at their assigned AOR and
other infractions of office policies.
2.3 During inspection, traffic field personnel are required to sign on the Inspection form
to prove among others their presence in the area and to validate their attendance as
indicated in the DAR submitted. Those found not in their proper posts are issued
‘deficiency report slip’ for ‘abandonment’ or ‘negative at AOR upon inspection’.
2.4 The traffic enforcer with issued DRS was given only 72 hours to report to the head of
PIMG to make an appeal or contest the violation committed and will submit letter of
contention/ appeal otherwise said ticket is deemed affirmed.
2.5 Traffic enforcer who reported at PIMG to contest the DRS issued with letter of appeal
shall be subject for review and evaluation by the Chief PIMG for approval or denial of
an appeal. Unresolved cases shall be endorsed to TDO-TIU for further investigation.
2.6 Another method of inspections is to use GPS Map Camera App for contactless
monitoring of field personnel. `By capturing photos on GPS Camera App, you can
send your photos with real-time details date/time, locations and coordinates and do
away with tedious and time-consuming procedure of having enforcers to sign their
names and time inspected on your Inspection Report by just filling in the “Remarks”
column - “with photos”.
These practice likewise able to determine the real-time presence of Inspectors in their
AOR as they send photos to their respective Shift messenger group chat.
2.7 PIMG Inspectors are required to conduct inspection thrice or more within AORs. As
much as possible, they have to stay at their AORs to closely monitor activities and
presence of field personnel within their work schedule.
2.8 PIMG Inspectors submit DRS, Inspection Report, Notice of Violation and Daily
Attendance Report (DAR) to PIMG Admin at the end of their work shift duty. Shift
Supervisor also prepared a consolidated weekly performance report for
consolidation.
2.9 1st and 2nd Shift Head and PIMG Chief prepare/ submit recommendations for
investigation/ sanction of erring traffic enforcers to TDO-TIU relative to administrative
cases. (Ref: RACCS)
2.10 PIMG Admin staff encode DRS ticket, prepares Daily, Weekly and Monthly
Accomplishment Report to TDO-Admin. Submit Monthly Notice of Violation of field
personnel to respective district/unit head for information and reference.
2.11 PIMG Admin submits Monthly Summary Report on DRS issued to TDO-Admin
section as repository of the Merit and Demerit database of all TDO field personnel.
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3. Random /Diagnostic Check for Breath Alcohol

Concentration Of Field Personnel Flowcharts
Start
Inspector conducts regular inspection in their area of

assignment.
Inspector conducts random testing of breath alcohol

concentration (BAC) on field personnel suspected to be
of apparent intoxication while in duty.
NEGATIVE RESULT OF POSITIVE

BAC
Issue DRS, prepare spot

No Action Taken report to be submitted to
TDO office.
-
End End
3.1 Random /Diagnostic Check for BAC Testing – Procedure

 Inspector conducts regular inspection in their area of assignment.
 Inspector conducts random testing of breath alcohol concentration (BAC) of
field personnel suspected to be of apparent intoxication while in duty.
 If the result is negative, then no administrative sanction to be recommended,
case is closed.
 If the result of testing found positive, Inspector Issue DRS, Prepared spot
report to be submitted to TDO for appropriate action and sanction.
VI. RECORDS
1. Inspection Report
2. DRS issued
3. Daily Accomplishment Report
4. Weekly Accomplishment Report
5. Quarterly Accomplishment Report
6. Annual Accomplishment Report
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7. Special cases for surveillance activities

8. Random Breath Analyzer Testing
VII. APPENDICES
1. Form01 – TDO-PIMG-001 ver-0 (Notice of Violation)

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2. Form02 – TDO-PIMG-002 ver-0 (Inspection Report)

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3. Form03 – TDO-PIMG-003 ver-0 (Formation Inspection Report)
4. Form04 – TDO-PIMG-004 ver-0 (BREATH ALCOHOL CONCENTRATION TEST

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5. Form05 – TDO-PIMG-005 ver-0 (Deficiency Report Slip)
6. Form06 – TDO-PIMG-006 ver-0 (Weekly Performance Report)

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SOUTHERN TRAFFIC ENFORCEMENT DISTRICT
I. INTRODUCTION
The Southern Traffic Enforcement District (STED) is a major branch of the Traffic Discipline
Office primarily responsible in maintaining the smooth flow of traffic in the Southern portion
of Metro Manila, particularly along major thoroughfares in tandem with the Local
Government Units (LGU) that comprises the Cities of Pasay, Parañaque, Taguig, Las Piñas
and Muntinlupa and the municipality of Pateros, with a combined total land area of 232. 07
square kms. Its Office is currently located at the MMDA STED Headquarters at Pililia St.,
LTO Compound, Brgy., Valenzuela, Makati City, and has a total manpower of 220
personnel who work and are distributed in three shifts: 1st Shift: 05:00 am – 01:00 pm, 06:00
am – 14:00 pm, 2nd Shift: 01:00 pm – 01:00 pm, 14:00 pm – 22:00 pm and 3rd Shift: 21:00
pm – 05:00 am. Each Traffic Enforcer is given specifics tasks and activities to serve as a
guide in the discharge of their duties and functions.
II. OBJECTIVES
1. To provide better traffic management resulting from a balance integration of traffic

flow of traffic.
2. To ensure, safe travel and orderliness on the road through the conduct of traffic direction
and control as well as enforce traffic laws, rules and regulation through physical
apprehensions
1. Apprehensions Officer – a person authorized to issue ordinance violation receipt to

2. Area of Responsibility – the limits of territory within which authority maybe exercised.
3. Command Center/ Metrobase – a nerve center for communication that provide an
integrated management information and communication system.
4. Mission Order – a piece of written document possessed by each Traffic Enforcer
wherein its job description and area of assignment are stated.
5. Traffic Adjudication Board – hears complaint /protest filed by contesting motorists
who were apprehended for violating traffic regulations and were issued UOVR by the
Traffic Enforcer.
6. Uniform Ordinance Violation Receipt – refers to the traffic violation ticket issued to a
driver and a motor vehicle by the MMDA Traffic Enforcer due to infraction/violation of
traffic rules and regulations.
IV. ACRONYMS

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MAPA – Makati Parking
MAPSA – Makati Public Safety
MTMB – Muntinlupa Traffic Management Bureau
STED – Southern Traffic Enforcement District
PTMO – Paranaque Traffic Management Office/Pasay Traffic Management
Office
TTMO – Taguig Traffic Management Bureau
V. ORGANIZATIONAL AND RESPONSIBILITIES
SOUTHERN TRAFFIC ENFORCEMENT DISTRICT

TOOII CHRISTIAN D. MARAMBA

District Traffic Officer
TOOI MICHAEL P. BENINSIG

Deputy District Traffic Officer
ADMINISTRATIVE GROUP RADIO COMMUNICATION
LAURA O. JUANEZA EDMOND M. DELA CRUZ

District Admin Supervisor
EDUARDO B. QUINES LEA A. EDANO CRISTINA C. ALANO

CIELO AMOR D. IGNACIO CHINY ANN Y. ACAPULCO JASON C. DE DIOS LEONARDO B. MAGPILI NESTOR N. BERMEJO ZENAIDA A. SANTOS ANNA LIZA G. LUMAGBAS
Liaison Officer Admin Support Group Admin Support Group Supply Officer DAVID NEIL S. LO RICA PM SHIFT
AM SHIFT
OPERATIONS GROUP
LAS PINAS STATION MUNTINLUPA STATION PARAÑAQUE STATION TAGUIG STATION PASAY STATION 3rd shift / ON-CALL STED - OPERATIONS
ARICSON F. PASOC
JONATHAN G. AGRASDA JR ALBERTO B. POSADA JR JIÑO O. CORTEZ RICHARD S. MELAD MARK ANTHONY V. LOPEZ MARLO P. MORALES
Supervisor
Station Commander Station Commander Station Commander Station Commander Station Commander Supervisor
EMELIE S. FAVORITO NILO G. MONTAREAL LOWIE S. FORTES DANIEL V. GALLARDO RAUL E. BANTAY JR
Supervisor AM Shif t Supervisor AM Shif t Supervisor AM Shif t Supervisor AM Shif t Supervisor AM Shif t
AL RYAN G. SANORIAS ROLANDO R. CHACON NOLASCO D. PEREÑA ABELARDO V. ALBANIEL JR. GILBERT B. JAVIER
Supervisor PM Shif t Supervisor PM Shif Supervisor PM Shif Supervisor PM Shif Supervisor PM Shif
2.1 General
 Shall perform duties/responsibilities and maintain activities a smooth flow of
traffic and orderliness on the road.
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 Conduct TDC
 Shall promptly provide assistance to traffic accidents and stalled vehicle

 Ensure smooth traffic flow, improved travel time
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1. Work Flow Start
Traffic Enforcer’s report and proceed to

designated formation area

directives
For STED- For fixed post

Operations proceed to area
proceed to of deployment
assigned task

OVR

assistance and report to Metro
Base and 400 Base.
End
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START
Enforcement flags down the vehicle involve in

the
Violation and lead it to the roadside where it will
not obstruct the flow of traffic
The enforcer courteously informs the driver of the

violation committed.
Request the driver to show his/her driver’s

license and other pertinent document
Enforcer writes down the traffic violation on the

citation ticket observing the proper decorum in the
issuance of citation ticket
Returns the driver’s license and the other

document
The driver is informed of the place where to settle

violation fines i.e., to any Metro Bank Branch, Bayad
Center, SM Payment Center or at MMDA Redemption
Center located at MMDA Main Office.
END
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3. How to Handle Traffic Jam

3.1 Determine the cause of the traffic jam
3.2 If caused by a traffic accident, conduct fast immediate but complete investigation
and remove vehicles involved.
3.3 If cause by mechanical trouble or stalled vehicle, assist the motorists to push the
vehicle to a place where it will not obstruct the free flow of traffic.
3.4 Establish yourself and conduct a systematic traffic direction and control.
3.5 Observe if the flow of traffic becomes smooth, If not, refer to (a) above.
3.6 Implement appropriate traffic regulation to avoid further traffic jams.
3.7 If the traffic jam is caused by a non-operational signal light or the absence of the
signal light, conduct traffic direction and control as if there was a signal light.
4. Ang tamang asal, kilos sa pag iisyu ng UOVR

4.1 Tawagin ang pansin ang lumabag sa alituntunin, parahin o patigilin ang sasakyan
sa tabi ng lansangan na kunbg saan ay hindi ito makasagabal sa daloy ng trapiko.
4.2 Lumapit sa tsuper ng sasakyan at bumati ng magandang araw kasunod ng
pagpapakilala sa ikaw ay taga pagpatupad ng batas trapiko ng MMDA. Magalang
na sabihin ang kanyang pagkakamali o nilabag na regulasyon.
4.3 Hindi na kinakailangang buumaba pa ang drayber sa kaniyang sasakyan. Sapat
ng hangin ang kaniyang lisensya at rehistro ng sasakyan upang masuri at
mapatunayan ang bias ng mga nasabing dokumento.
4.4 Kagya’t na ipagbigay-alam sa “Metrobase” ang impormasyon ng tsuper at
sasakyan sa pamamagitan ng radio o telepono. Ito’y upang mabaitd sa talaan kung
dati nang may mga huli o paglabag na di napagmultahan.
4.5 Gawin ng madali ang pagsulat sa UOVR. May tatlong (3) minute na nakalaan
upang ito ay matapos. Ang pagsulat ng ticket ay kinakailangan di nakakubli sa
paningin ng drayber, ng kaniyang pasahero at maging sa mga motoristang
nagdaraan.
4.6 Maayos na pag lagdaan ang UOVR sat super ng may pagsang-ayon sa mga
nilalaman kaangkap ng pirma ng tagapagpatupad.
4.7 Ibigay sa drayber ang pangalawang pahina (2 nd page) ng UOVR na naglalaman
ng gabay sa pagbayad sa bangko at isauli ang mga dokumento at ang lisensya
kung hindi ito nararapat kumpiskahin.
4.8 Ipaalam sa drayber ang kaniyang karapatan pati ang pag protesta ng kanyang
bayolasyon kung hindi siya sumasang-ayon.
4.9 Gumawa ng ulat kung mayroong di-pangkaniwang pangyayari at isumite sa Traffic
Discipline Office.
5. Daily Procedure on How to start and complete the job.

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5.1 Finger Scanning – each personnel shall first proceed to the nearest biometric
scanning station to register his attendance (e.g., NAIA, Alabang, Orense are the
Biometric station in the South).
5.2 Signing of Attendance at daily attendance record (DAR) is vital to officially validate
the presence of the employee.
5.3 Everybody is required to attend Daily Formation at its station for briefing and
instruction to be lead and presided by the Supervisor.
5.4 Proceed to AOR afterwards.
5.5 Observe, Assist, Monitor, report the traffic situation to 400 base and Metrobase to
update and record the event.
5.6 Maintain Smooth Flow of Traffic.
5.7 Apprehend erring Driver
5.8 Never leave the post unless properly relieved.
5.9 Back to the scanning station for another biometric procedure.
5.10 Signing of attendance at DAR for the time-out.
VII. RECORDS
1. Summons Received
3. Accomplishment Reports
5. Apprehension Reports
6. Incoming/Outgoing Communications
7. Locator Slips
8. Daily Attendance Reports/ Daily Time Records
9. IPCRS
10. DPCRS
11. Control of Records and Documents:
a. Personnel Profile – Arrangement of 201 file and annual updating of PDS
b. Statement of Assets, Liabilities and Noteworthy – Submitted to the administrative
office of this authority.
c. DTR – Facilitation of DTR from MIS and its distribution to all concerned to counter
check by the concerned and supervisor and staff as requirement for initial signing
followed by the signature of the owner and untimely to be signed by the DTO. Upon
completion, the DTR shall be forwarded to the TDO-Admin.
d. UOVR – Traffic Constable with UOVR issued to the erring driver whether moving
or non-moving violation is required to submit the same to the redemption center
within the period of 36 hours.
e. Summons - STED staff to receive the summon/s from records Section of TDO,
then, notify the concerned Traffic Constable thru SMS or Radio Communication
and proceed to the TCC-TDO/TAB ass schedules for the proceedings.
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f. Deployment – Submission of Monthly Deployment to the TDO Director, PIMG,

Metrobase and copy furnished all the stations of this district as basis to deploy
personnel.
g. Accomplishment Report – Submission of Accomplishment Report, re:
Daily/Weekly/Monthly/Quarterly and Annual Report including Special Event such
as Oplan Kaluluwa, Semanat Santa, Oplan Balik Eskwela.
VIII. APPENDICES
1. Uniform Program during Monthly Formation

1.1 Start the Troop Formation – The Officer-in-Charge of formation taking cue from
the District Traffic Officer/Head of Unit will command “Humanay” which will mean
the start of the program proper. All personnel of the Unit/District will join the
platoons and no one will be allowed to loiter during the proceedings.
1.2 Opening Prayer – The Head of the Unit will designate an Officer who will lead the
prayer.
1.3 Singing of the National Anthem – The Head of the Unit will designate an Officer
who will lead the singing of the National Anthem.
1.4 Reporting of Attendance – The Officer – in- Charge of formation will command
“Mag-ulat” and afterwards each company commnaders will report the
attendance/or the physical strength of their group.
1.5 Physical Inspection – Prepatory to inspection the Office-in-charge of formation
will command “Humanda sa pagsisiyasat”, then each platton leader will
immediately command “Pabukang Taludtud na”, then the platoon leaders will
check the alignment of the squads from the left flank and if satisfied each Platoon
Leader will command “Manatili” while the last platoon leader will command
“Tatag” then return to their posts and report to the Officer-in-charge of formation
“Ginoo, Handan a po ang pulutong sa Pagsisiyasat” then the Officer-in-charge of
formation will report the same to the Head of the Unit and Inspectors present by
saying “Mga Ginoo Handan a po ang Balangay sa Pagsisiyasat”. At this juncture
the Platoon Leader will accompany the assigned Inspector in the conduct of
individual inspection. After inspection the Office-in-charge of formation will
command “Lapit Taludtud na”.
1.6 Administrative Announcement - The Administrative Staff of the Unit will announce
all administrative concerns, if any
1.7 Commanders’ Guidance – It is now the turn of the Head of the Unit to talk and
afterwards will declare the termination of the program.
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IX.
2. Forms
2.1 Form 001 …………… Personnel Deployment
2.2 Form 002 ……………… Office of the Director III for Enforcement
2.3 Form 003……………… Weekly Accomplishment Report
2.4 Form 004. …………… Daily Attendance Report
2.5 Form 005. ……………… Traffic Accident & Investigation Report
2.6 Form 007 ……………… Certificate of Clearance
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TDO-OED-Form-002 TDO-OED-Form-002
Metropolitan Manila Development Authority Metropolitan Manila Development Authority
Traffic Discipline Office Traffic Discipline Office
Office of the Director III for Enforcement Office of the Director III for Enforcement
____________ ____________
Date Date
For: ________________________ For: ________________________
______ For Necessary action ______Pls. call me ______ For Necessary action ______Pls. call me
______For your information ______Pls. see me ______For your information ______Pls. see me
______For your approval ______Pls advise this office ______For your approval ______Pls advise this office
______Note and reply ______Per your request ______Note and reply ______Per your request
______Note and file ______Reply ______Note and file ______Reply
______Note and circulate to ______Sign/Initial ______Note and circulate to ______Sign/Initial
Remarks: Remarks:
_______________________________________________________ _______________________________________________________
_______________________________________________________ _______________________________________________________
_______________________________________________________ _______________________________________________________
_______________________________________________________ _______________________________________________________
ATTY. VICTOR MARIA D. NUÑEZ ATTY. VICTOR MARIA D. NUÑEZ

Director IIII for Enforcement, TDO Director IIII for Enforcement, TDO
FORM2/TDO/ENFORCEMENT/RS/ver. 1.0 FORM2/TDO/ENFORCEMENT/RS/ver. 1.0

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TRAFFIC ADJUDICATION DIVISION
I. INTRODUCTION
The Traffic Adjudication Division (TAD) hears written complaints filed by contesting motorists
who were apprehended for violating one or more traffic regulations and were issued Traffic
Violation Receipt (UOVR or TVR) by the MMDA Traffic Enforcers. There are presently 21
personnel assigned in this Unit, each given specific tasks and activities to serve as a guide for
them in the discharge of their duties and functions.
TAD is also tasked to review the documents relative to the processing/release of impounded
motor vehicles. Before the motor vehicle is released from the impounding area, the client needs
to process the release thereof with TAD by presenting the necessary documents pertaining
thereto or, contesting the basis for the vehicle’s impoundment if the client is not agreeable to
the violation imposed.
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II. OBJECTIVES
1. To define and specify the duties, responsibilities and main activities carried out by the
Authority’s Traffic Adjudication Division.
2. To simplify and expedite the process of contesting traffic apprehensions, and ensure that
these contests are resolved judiciously, expeditiously and effectively, and in accordance
with due process.
3. To efficiently implement MMDA policies relating to the releasing of motor vehicles
apprehended for administrative violations, stalled vehicles and illegally parked vehicles.
4. To promote the agency’s mandate of effective traffic and transport management by
coordinating with other MMDA departments and submitting proposals as it finds
appropriate in the course of its adjudicatory function.
1. Protest/Contest – refers to the complaint filed by any apprehended

motorist/driver/operator before the MMDA-TAD to contest or protest the traffic citation
issued against him by MMDA Traffic Constables or its deputized traffic enforcers on issues
dwelling on the correctness or appropriateness of the cited violation (excluding issues on
manner of apprehension)
2. Traffic Citation – refers to the traffic violation committed by apprehended drivers and/or
their motor vehicles as indicated in the UOVR, OVR, TVR or MTT issued by the
apprehending MMDA Traffic Constables or its deputized traffic enforcers.
3. Traffic Apprehension – shall refer to act of any MMDA traffic constable or NCAP
personnel, as the case may be, of physically flagging down or capturing on CCTV camera,
and citing an erring motorist/driver/operator for violation of traffic laws, rules and
regulations.
4. MRESS/Validation Slip or Clearance or Metro Road System – refers to the record which
contains the details of traffic apprehensions and violations of apprehended drivers and
motor vehicles.
5. Unified Ordinance Violation Receipt (UOVR) – refers to the traffic citation ticket issued
by MMDA Traffic Constables or its deputized agents, previously referred to as Ordinance
Violation Receipt (OVR), Traffic Violation Receipt (TVR) or Metro Traffic Ticket (MTT).
6. MMDA-TAD – shall refer to the Traffic Adjudication Division of the Metropolitan Manila
Development Authority.
7. Traffic Constables – shall refer to MMDA personnel duly designated and authorized to
apprehend and issue traffic citations to erring motorists.
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8. Deputized Traffic Enforcers – shall refer to non-MMDA personnel duly deputized and
authorized by the MMDA to apprehend and issue traffic citations to erring motorists.
9. Apprehending/Ticketing Officer – shall refer to the Traffic Constable or Deputized Traffic

Enforcer who apprehended and issued traffic citation to the erring motorist.
10. Driver’s license – shall refer to the official document authorizing a person to operate one
or more types of motorized vehicles, such as a motorcycle, car, truck, or a bus, among
others, on a public roadway without in-vehicle supervision.
11. Motor Vehicle – shall refer to any engine-driven vehicle such as, but not limited to,
automobiles, trucks, vans, buses, jeeps, motorcycles and tricycles.
12. Private motor vehicle – shall refer to any motor vehicle owned by individuals and juridical
persons for private use.
13. Public motor vehicle – shall refer to any motor vehicle with a valid franchise issued by
the appropriate government agency to operate as a public utility vehicle or any vehicle for
hire.
14. Government motor vehicle – shall refer to any motor vehicle owned by the national
government or any of its agencies, instrumentalities or political subdivisions, including
government-owned or -controlled corporations or their subsidiaries for official use.
15. Diplomatic motor vehicle – shall refer to any motor vehicle leased or owned by a foreign
mission and its staff for their official use.
IV. ACRONYMS
CR – Certificate of Registration
DL – Driver’s License
OR – Official Receipt
TAD – Traffic Adjudication Division
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ATTY. JOSEPH C. SALUD

Head
MS. MA. CHRISTINA S.O MARISTELA

Hearing Officer
MR. ARIEL VALLEJOS

Hearing Officer
MR. EDISON AGUSTIN

ATTY. AIA T. METRILLO Hearing Officer
Reviewing/Hearing Officer
AMELIA BERNAS ROGER PARONG

Receiving Clerk Encoder
CONCEPCION NIPALES JUNE AMARI GATURIAN

Summon Officer/Receiving Clerk Releasing Officer
MARI CRIS ESMABE EUNICE COTONER

Receiving/Releasing Officer Clerk/Encoder
(Impounded)
JESAMINE MINA MENDI ALLEN KENNETH DAYRIT

Receiving/Releasing Officer Receiving/Releasing Officer
NOVIE ANN MARINO JHOY COLON

Clerk Clerk
MARISSA NOVALES ROCHIE REYES

Releasing Officer Clerk
NOELZA O. CRISTOBAL MARIA TERESA MEDINA

Receiving Clerk Clerk
FILIPINA GALLEGO RICARDO DACIO

Utility Utility
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2. General
 Hear and resolve contest/protest on issued traffic citations
 Process release of impounded motor vehicles
3. Target and Goals

 Effectively resolve and decide protests/contests within prescribed period.
 Process Release Orders efficiently in accordance with prescribed guidelines and
established policies

 Receive contests/protests on issued traffic citations;
 Hear and resolve contest/protest on issued traffic citations;
 Render advice to walk-in clients; and
 Process Release Orders for impounded motor vehicles
a. Head
 Exercise overall supervision and control over the personnel of Division
 Supervise TAD hearing and review conducted by the subordinate Attorneys
 Approve resolutions prepared by the hearing officers
 Review/examine if the required documents are attached and sign/initial Release
Order Form
b. Reviewing Officer
 Assist the Unit Head in the daily activities of the unit
 Review draft resolutions prepared by the hearing officers before the approval of the
Head of the Division
 Review and examine if all the required documents for release of impounded motor
vehicles are submitted
 Sign/initial Release Order Form
c. Hearing Officer
 Conduct hearings and resolve contested traffic violations
 Render advice to walk-in clients
 Documents verification
d. Receiving Clerk
 Receive complaints
 Shall be responsible for all public concerns, complaints and inquiry as to TAD
procedures
 Check all the required documents

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e. Summon Clerk
 Schedule the hearings
 Prepare Notice of Hearing for the Apprehending Officers
 Transmit Summon/Notice of Hearing to TDO Administrative Unit for distribution
 Assist complainants on their hearings
f. Encoder
 Encode draft and final resolutions prepared by the hearing officers
 Record the monthly accomplishment of the division
g. Receiving and Releasing Officer

 Keep and maintain record of received complaints in log book
 Receive memoranda, office orders, reports and other communications
 Release of TAD resolutions and release order for impounded motor vehicles
1. Receiving of Contested Traffic Violations

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a. Receiving of Complaints
 All contests/protests on issued traffic citations shall start with the receipt of the
filled out pre-numbered Pro-Forma Complaint Forms together with the
required documents. Complaints may also be filed thru online means, provided
that the documents needed must be attached thereto and the original copy or
certified true copy thereof should be presented for inspection and comparison
during the hearing.
 The Receiving Clerk checks the documents presented or sent by the

Complainant. The Receiving Clerk shall then record the complaint in the
Complaint Logbook and in the Complaint Registry.
 The scheduled complaints are given to the Summons Clerk who prepares the
Notice of Hearing for the Apprehending Traffic Officer and transmits the same
daily to TDO Administrative Unit for distribution. Unless otherwise prevented
by circumstances, hearings shall be schedule within five (5) working days from
receipt of complaint. Summons will be sent also thru email if the complaint was
filed thru email together with the link for the hearing.
 Give advice/opinion to walk-in clients seeking assistance to be done primarily

by the “Officer of the day”
b. Scheduled Cases
 All contest shall be distributed among the Hearing Officers through a raffle
except as otherwise provided herein or if the head deems that a case should
be assigned to particular hearing officer due to for reasons of case load,
familiarization of issues or other valid reasons for efficiency or expedite cases
 Schedule of raffled cases shall be posted outside the office of the Traffic
Adjudication Division for reference of complainants.
c. Hearing of cases
 Hearing of complaints can be virtual as long as the violation is factual and if

complainant request for a virtual conferencing instead of face-to-face hearing.
 The presence of the Apprehending Traffic Enforcer during the hearing shall be
mandatory in all cases. Provided however, that in case the concerned
Apprehending Officer is no longer connected with the Agency, the hearing
shall still proceed with the Resolution based solely on the records, and other
evidence at hand.
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 The Hearing Officer shall proceed with the hearing if both parties are present.
If the Apprehending Officer is absent, the hearing will be re-scheduled. If on
the re-scheduled date, the latter is still absent, the hearing shall proceed ex-
parte and a resolution shall be issued on the basis of the complaint and
documents presented.
 If there is a need for another hearing, the complainant shall be referred back
to the Receiving Section for re-scheduling of hearing.
 The Hearing Officers shall sign the resolution, which shall be pre-numbered
for control purposes.
d. Preparation of Resolution
 The Resolution shall cover not only the disputed citation/s but also the
imposition of the appropriate traffic citation/s proven during the hearing.
 The Hearing Officer shall submit his/her recommendation within six (6)
working days from receipt of all needed documents.
 The recommendation of the Hearing Officer shall be forwarded to Reviewing

Officer for evaluation within five (5) working days from receipt of draft
resolution for review. Then the latter shall forward it to the Head of the TAD for
approval within four (4) working days from submission of draft resolution for
approval unless the same is returned to the Hearing Officer for further
investigation.
 The approved resolutions will then be forwarded for encoding and thereafter
transmitted to the Hearing Officer/s, Reviewing Officer and Head of TAD for
their signature.
e. Releasing of Resolution
 All resolutions shall be released only to the complainant or through his/her

duly-authorized representative.
 All resolutions are recorded in the Logbook and Complaints Registry.

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2. Processing of Release Order of Impounded Motor Vehicle
2.1 Process Flow of Processing of Release Order of Impounded Motor Vehicle

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a. Review of Documents
1. Driver/Motor Vehicle Owner of impounded motor vehicle must possess all

the required documents of Motor Vehicle and present it at the Traffic
Adjudication Division for review. Original documents should be presented for
validation purposes.
2. If upon review of the documents, there is/are additional violation/s to be

imposed but the client disputes the additional violation/s, the client shall be
advised to proceed to the receiving section of complaints of TAD Office for
setting of hearing. Client should attend the hearing and submit all evidence
for cancelation of additional violation/s. After submission of all evidence, the
Hearing Officer shall submit his/her recommendation to the Reviewing
Officer within six (6) working days from receipt of all needed documents. The
latter shall forward it to the Head of TAD for approval unless the same is
returned to the Hearing Officer for further investigation. After the approval of
the draft resolution, the final resolution will be encoded and will be forwarded
to the Hearing Officers, Reviewing Officers and Head of TAD for signature
of final resolution. Client will proceed to the releasing window to receive the
resolution.
3. If upon review of the documents, there is/are additional violation/s to be

imposed but the client acknowledged the additional violation/s without
protest, the client shall be advised to proceed to the receiving section of
complaints of TAD Office for preparation of resolution within two (2) working
days. After the resolution is approved, client will proceed to the releasing
window to receive the resolution.
4. On the other hand, if the client acknowledge the violation cited and all
required documents are found to be authentic and correct, the client will be
advised to proceed to the redemption office for payment of violation.
b. Payment and Release Order Form
1. Client settles the fine charged for the violation/s issued at the Redemption
Center and obtain the corresponding Release Order Form.
2. After securing Release Order Form, the client will proceed to the TAD
Receiving Window and submit Release Order Form for signature.
i. Approval of Release Order Form

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1. The Release Order Form together with the pertinent documents of the
impounded motor vehicle will be transmitted to the Reviewing Officer/s
for initial/signature. After which, the same shall be transmitted to the
Approving Officer for approval and signature.
ii. Release of Release Order Form
1. The signed and approved Release Order Form shall only be released
to the Registered Owner/Owner with Duly Notarized Deed of Sale/Duly
Authorized Representative. As such the appropriate identification,
Proof of Ownership, and/or SPA/Secretary Certificate, as the case
maybe, shall be obliged from the person processing the release of the
impounded vehicle.
2. After verification, the release order will be handed to the client and he
will be directed to photocopy the signed Release Order Form and its
attachments and to submit a copy thereof to the TAD Office for filing
purposes.
VII. RECORDS
1. Daily Report of Hearing Officers and Staff

2. Resolutions
3. Release Orders
4. Summons
5. Minutes of Hearing
6. Affidavit of Desistance/Withdrawal Form
7. Complaint Proforma
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VIII. APPENDICES
1. Complaint Proforma
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2. Summon
3. Complaints Register
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4. Action Slip
5. Desistance/Withdrawal
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6. Resolution Form
7. Minutes of Hearing
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TRAFFIC EDUCATION DIVISION
I. INTRODUCTION
The Traffic Education Division (TED) was created per DBM approved Notice
of Organization, Staffing and Compensation Action (NOSCA) of this Authority pursuant to
RA 7924,
Section 5. e. The MMDA shall set the policies concerning traffic in Metro Manila, and
shall coordinate and regulate the implementation of all programs and projects
concerning traffic management, specially pertaining to enforcement, engineering and
education. Upon request, it shall be extended assistance and cooperation, including
but not limited to, assignment of personnel, by all other government agencies and
offices concerned;
The Traffic Education Division (TED) under the Traffic Discipline Office (TDO) implements
the education component of MMDA’s traffic management mandate. Designs various
training programs for MMDA Traffic Enforcers, Local Government Units, Security
Personnel, Non-Governmental Organization, Road Construction Worker and Drivers with
more than three (3) unsettled traffic apprehensions; other road users; and deploy road
safety education programs to support road safety.
The office is located at the Traffic Engineering Center Building, Ramon Magsaysay
Boulevard corner Valencia Street, Sta. Mesa, Manila. It has a total number of 38 personnel
working from Monday to Friday on a regular schedule of 7:00 am to 4:00 pm and 8:00 am
to 5:00 pm. This office has also implemented the skeletal workforce as required by the
agency in compliance to the CSC rules and IATF Guidelines.
II. OBJECTIVES
1. To professionalize Traffic Management and Enforcement in Metropolitan Manila and

continuously upgrade the competence level of Traffic Enforcers by providing first-rate
capability-building programs / courses designed to develop a new breed of
respectable, productive and committed public servants.
2. To educate road users in upholding road safety and to work with all these communities
to achieve road law compliance to save lives.
3. To actively work with our road safety partners (networking) and with the community to
achieve results / outcomes to reduce deaths and injuries through road safety
participation.
4. To identify and train pool of speakers in specialized disciplines on Traffic Management
such as Traffic Investigation, Traffic Supervision and Direction and Control.
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1. Program of Instruction– it is the primary document that captures content (curriculum)

and resources for Traffic Education-instructed courses.
2. Republic Act 7924 - an act creating the Metropolitan Manila Development Authority
3. Traffic Crash Investigation – it is a process of systematic collection and analysis of
information relating to a crash.
4. Traffic Direction and Control - it is the control of movements of road users through
traffic signal and hand gestures directing them when, where and how they move.
5. Traffic Education - refers to the teaching and training of Traffic Officers, drivers,
pedestrians or commuters including school children to develop them to become
courteous, disciplined and competent road users.
6. Traffic Management - it deals with Planning, Organizing, Directing and Controlling the
safe, economic and expeditious movement of people and goods through the 3 E’s in a
transport system.
7. Training Design– developing new training and educational courses for Traffic
Management and Road Safety Education participants.
IV. ACRONYMS
AAR – After Activity Report

AGMO – Assistant General Manager for Operations
AR – Attendance Record
CA – Certificate of Attendance
DBM – Department of Budget and management
MMC – Metropolitan Manila Council
MM – Metro Manila
OO – Office Order
PC – Private Companies
TA – Traffic Aide
T/A – Traffic Auxiliary
TAB – Traffic Adjudication Board
TD – Training Design
TE – Traffic Enforcer
TO – Traffic Officer
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2. General
 Implements the education component of MMDA’s traffic management
mandate
3. Target and Goals

 Maintain comprehensive education and information program for all traffic
elements in Metro Manila. i.e., Traffic Law Enforcement Officers (LEOs),
drives/motorists, pedestrians, commuters and the general public.
 Formulate and develop modules and program of instructions for seminars of
traffic education
Duties and Functions
Office
 To provide education and training in all areas of traffic management including
road safety, road emergency response, and environmental protection
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anchored on the values and culture of honesty, professionalism, and

responsiveness;
 Undertake research in support of its education and training mandate covering
both policy and operational aspects of traffic management, enforcement and
investigation;
 Develop education curricula, training modules, and program of instructions
necessary to carry out its mandate, and to support national and local efforts to
improve products and people mobility, road safety and environmental
protection.
TRAFFIC EDUCATION DIVISION (TED) INTERIM ORGANIZATION
Head of TED
1. Traffic Operations Officer IV (Officer-In-Charge)

 Supervises, implements and coordinates the activities of the Division.
a. Traffic Education Seminar and Training Programs.
b. Traffic Information and Dissemination
c. Training Materials Gathering / updating on related traffic
management and Road Safety research and Statistics.
d. Report Generation.
e. Implementation of special traffic information campaigns and
activities with educational institutions, transport sectors and
enforcement groups.
 Conducts lectures and seminars on traffic management, traffic laws,
ordinances, rules and regulations to traffic enforcers and drivers.
 Reviews and/or prepares communications, memoranda, accomplishment
reports, action plans, training designs and other official input and output
documents.
 Develops modules & program of instruction on traffic education, road safety
and information. Reviews and updates the same as necessary.
2. Traffic Operations Officer III (Deputy for Admin)

 Assist the Head in the overall administrative functions of the Office
 Serves as the representative to meeting concerning administrative matters
 Develops modules & program of instruction on traffic education, road safety
and information. Reviews and updates the same as necessary.
 Reviews, checks operations process of the Office and make revisions if
needed.
 Draft communication concerning administrative matters
3. Traffic Aide III (Deputy for Operations)

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 Assists the Head in the overall operations and activities of the Traffic
Education Division.
 Conducts lectures on Traffic Management Training Courses.
 Serves as the representative in the road safety seminars.
 Liaises with other government and non-government organization on
modules pertaining to training
4. Computer Operator II
 Encodes communication and other documents of the Office and maintains
the same for easy retrieval
 Collates and summarizes statistical reports relative to the seminars/training
conducted by the office
 Encodes the data of field evaluation and survey collection of the office
 Prepares certification issued to the attendees of traffic management courses
5. Traffic Aide II (Clerk)

 Monitors and prepares training attendance and accomplishment reports
 Process Daily Time Records (DTRs) of Resource Speakers for the payment
of honorarium.
 Facilitates in the traffic management training conducted in the office.
 Prepares daily and monthly statistical reports of drivers.
 Assists in the daily administrative activities of the office.
6. Artist/Illustrator
 Prepares drawing/artwork illustration of the office.
 Check and maintain training rooms
 Assist in the registration of attendance and implement the minimum safety
protocols to all training participants
7. Administrative IV/Administrative Aide I/Traffic Aide I/Traffic Enforcer III

(Facilitator)
 Assists the Resource Speakers in the conduct of internal seminars
 Prepares all training materials to be used in a particular seminar/training
 Keeps and maintains record of attendance of all participants and resource
speakers
 Assists in the preparation of the training room and equipment during the
training.
 Serves as facilitator during the conduct of trainings/seminar.
TRAINING UNIT
1. Traffic Operations Officer III

 Supervises the operations and activities of the TED-Training Unit
 Conduct lectures on Traffic Management Training Courses
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 Checks/Reviews on-going and upcoming schedule of seminars/trainings

within and outside the office
 Coordinates with schools, LGUs and other government offices concerning
Traffic Management Seminars/Training
 Prepares/Draft administrative communications concerning seminars/ training
 Assist/Review/Checks evaluation of Training/Seminars
 Assists the TED-Head in the development of modules
2. Information Officer II
 Conducts lectures and seminars on traffic management, traffic laws,
ordinances, rules and regulations to traffic enforcers and drivers.
 Prepares/Drafts Training Modules for Traffic Management Courses
 Keeps/Maintains Record of Seminars conducted by TED
 Screens and process request for seminar for traffic enforcement and
deputized agents
 Assists in the preparation and review of accomplishment, training reports,
action plans and other official documents.
3. Traffic Operations Officer I

 Conduct lectures on Traffic Management Training Courses
 Assists in the review and evaluation of trainings conducted by the Division.
 Does research work for materials in the preparation of trainings/seminars and
information programs.
 Prepares/Draft communication concerning seminars/trainings
 Check examination and issues exam results to Traffic Enforcers Re:
Deputation
4. Clerk III (Lecturer)

 Conducts lecture on Traffic Management Training Courses
 Prepares Program of Instruction (POI) for Traffic Management Courses
 Assists in the training conducted within and outside the office.
 Assists in the preparation of the training room and equipment during the
training.
5. Clerk I (Computer Operator)

 Assists checking of examination
 Encodes Participants/Attendees profile
 Encodes/maintains database of seminars of traffic personnel
 Assists in the registration of attendance of all training participants
6. Administrative Aide III

 Serves as admin of the Traffic Education Division.
 Serves as liaison officer of the office.
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 Receives call of clients re: inquiries and other operational concerns of the
office
POLICY RESEARCH AND DEVELOPMENT UNIT

 Supervises the operations and activities of the TED-Research and
Development Unit
 Conducts lecture external/internal training on Road Safety and Traffic
Management Training Courses
 Conducts researches in the development of training modules and manuals.
 Assists the Head of the unit to training and development programs and
objectives.
 Updating of office administrative processes or the ARTA.
 Assists/Reviews/Checks evaluation of Training/Seminars
2. Training Specialist I
 Assists in the conduct of researches for input to the training programs.
 Prepares teaching materials and multimedia presentation.
 Monitors the daily attendance record of the Traffic Education Division
Personnel
 Updates on-going and upcoming schedule of seminars/trainings within and
outside the office (for COA and MMDA report).
 Prepares list of participants (attended/failed to attend) in the UOVR review/
exam and maintains database the list of passing/failed frequency.
 Assists in the registration of attendance of all training participants
 Assists in the preparation of accomplishment and training reports and other
official documents.
4. Traffic Aide I
 Gathering and maintaining the database concerning Traffic Data
 Encodes Traffic Enforcers profile data
 Keeps/Updates records of seminar of traffic field personnel
 Assist in the registration of attendance of all training participants
INFORMATION COMMUNICATION AND TECHNOLOGY UNIT

 Supervises the operations and activities of the TED-Information and
Communication Unit
 Coordinates training/seminars outside MMDA
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 Disseminates/coordinates to other private companies’/government agencies

pertaining to activities, plans and programs of the office
 Prepares/Draft budget proposal concerning special activities and programs
of the office
2. Traffic Operations Officer I (Lecturer)

 Conducts lectures on Traffic Management Training Courses
 Assists/Coordinates training/seminars outside MMDA
 Assists/Disseminates/coordinates to other private companies’/government
agencies pertaining to activities, plans and programs of the office
 Assists in the TED-Head in the module development
3. Administrative Aide I
 Assists in the training/seminar evaluation processing.
 Monitor’s office equipment data inventory.
 Prepares and submits the weekly accomplishment of the office.
 Facilitates and assists in the final evaluation of driver’s seminar.
4. Human Resource Management Assistant

 Does administrative functions of the office
 Processes registration attendance of the training participants and;
 Records incoming and outgoing communication and re-routes/transmits the
same to concerned officer/units for appropriate action.
CHILDREN’S ROAD SAFETY PARK UNIT
1. Computer Operator II (Supervisor)

 Supervises the daily activities and operations of the unit
 Check/Inspect the facilities around the park and prepares report
 Coordinates the activities and schedules of the park to concerned
person/offices with request for tour
 Conducts tour/lecture on traffic rules and regulations to children inside the
park
 Coordinates/Attends meetings concerning Road Safety
2. Traffic Aide III /Traffic Aide I

 Checks and maintain the cleanliness of the park
 Daily monitoring of the activities of the park
 Ensures that the minimum health protocols are properly observe inside the
park
 Facilitates Registration of visitors / client.
 Proceeds to holding area for orientation and lecture.
 Guides all visitors from actual tour of the park.
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3. Messenger
 Collects feedback forms answered by the visitors.
 Delivers CRSP communication to the Head, TED
 Assists visitors from actual tour of the park.
Flow Charts
TRAFFIC SAFETY MANAGEMENT ORIENTATION COURSE FOR MMDA NEWLY HIRED TRAFFIC ENFORCER
START
Receives list of applicants for Traffic Enforcer

from the Traffic Discipline Office
TED Head prepares the program of instruction

and modules and coordinates with the
schedule of the Resource speakers.
Orientation/Briefing of applicants
about the training
Staff:
- Facilitates the attendance log
sheet/s of participants
- Administers Pre-Test
Resource Person / Speaker conducts

lecture on Traffic Management Seminar
Staff:
- Facilitates post evaluation
o Post Test
o Speaker’s evaluation
o Client feedback
- Issues certificate of attendance /
completion.
END
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Road Rules and Safety Training/Seminar for Drivers with three (3) unpaid traffic violations
START
Security Guard checks the COVID 19 Vaccination card, attire of the participants
and issues visitors pass / ID with assigned number
TED Personnel:
I. Reviews and validates requirements presented by the driver and
records all the requirements in the logbook
II. Administers Pre-Test examination to drivers
Resource Person conducts lecture on Road Safety Education Seminar
TED Personnel Administer Post Test examination to drivers
Driver retakes examination

until he she passes the NO Passed the Driver with
examination and received Post-test spot report
the certificate of attendance examination / recidivist
?
YES
- TED Head / Authorized Personnel

conducts interview based on the spot report
-Issue referral slip and advice to file a

complaint at Technical Investigation Unit
(TIU) main building, Makati City if the driver
does not agree with the statement in the
spot report.
Staff issues certificate of attendance
END
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Traffic Management Seminar for MMDA Traffic Personnel
START
Traffic Education Division Personnel:

o Receives Memorandum Order from Office of
the Director, Traffic Discipline Office
TED Head / Deputy for Operation

- Assesses/evaluates the list of
participants in the Memorandum Order
- Prepares the necessary standard/policies
on program of instruction and modules
and Coordinate to the Resource Person /
Speaker (internal/external) the schedule
of training

o Assists/Facilitates the attendance of
participants and pre-test
- Resource Person conducts lecture on Traffic

Management Seminar
- Comments on actual field exercise of Traffic
Direction and Control (TDC)

- Facilitates post evaluation (post-test,
speaker’s evaluation, client satisfaction
survey)
- Issues certificate of attendance / completion
END
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Seminar and Examination for the Issuance of Uniform Ordinance Violation Receipt (UOVR) for MMDA
Traffic Personnel
START

- Posts the pre-registration Google link thru TED messenger
- Check and monitor the online registration
- Prepares and submits the list of names of traffic enforcers registered
online at the TDO Director’s Office for issuance of Office Order

o Assists/Facilitates the attendance of participants
Resource Person conducts lecture on Traffic Management Seminar and

administer UOVR examination after the lecture
TED Personnel:
- Checks Test papers and records the results of UOVR examination
Retake the examination:

- If passed result and
Passed NO
recommendation will be
the
forwarded to the OD,
UOVR
Examinat TDO
ion - If he/she fails three (3)
times, register again in 3
YES days seminar
Submit report of the result of UOVR examination to the TDO Director’s Office
END
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Page No.: 224 of 1192
Traffic Management Seminar for Local Government Units (LGU’s) Traffic Personnel and Security
START
Check email / Receive and evaluate approved letter request sent by the TDO Records
Section
TED Head / Deputy for Operations assesses/evaluates the submitted request letter
approved by the Chairman, and coordinates with the representative of the requesting
organization for the training modules, program of instruction and seminar/training
schedule
TED Head prepares the necessary standard/policies on program of instruction and

modules. Coordinates the schedule of Resource Person / Speaker on the training /
seminar
Staff:
- Facilitates the attendance log sheet/s of participants
- Administers Pre-Test examination
- Resource Person conducts lecture on Traffic Management Seminar

- Comments on actual field exercise of Traffic Direction and Control (TDC)
Traffic Education Division Staff

- Distributes/Collates Resource Speaker Evaluation and Clients Feedback
Forms
- Administers Post-test examination
1.
- Issues certificate of attendance / completion
END
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Traffic Control Management and Road Safety Orientation Seminar for Construction Personnel
START
Check email / Received / Evaluate the approved letter request

sent by the TDO Records Section and forward to the Head of
Traffic Education Division
Coordinate with representative of requesting organization for the

training program and seminar
TED Head prepare the necessary standard/policies on program

of instruction and modules and coordinates the schedule of the
Resource Person / Speaker for the schedule of training
Staff:
Resource Person / Speaker conducts lecture on Traffic

Management and Road Safety Orientation for Construction
Personnel

- Administers Post Evaluation (post-test, speaker’s
evaluation, client satisfaction survey

o Issues certificate of attendance
END
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Road Safety Education Seminar for Drivers of Transport Associations/Companies and Local
Government Units (LGU’s)
START
Traffic Education Staff receives and record the approved letter request of
the client
TED Head / Deputy for operations assesses the submitted request letter
approved by the Chairman, and coordinates with the representative of
the requesting organization for the program of instruction and
seminar/training schedule
TED Head prepares the necessary standard/policies on program of

instruction and modules and Coordinate the schedule of the Resource
Person / Speaker for training for / seminar
Staff:
Resource Person / Speaker conducts lecture on Road Safety Education

Seminar for drivers

- Distributes/Collates Resource Speaker Evaluation and Clients
Feedback Forms
- Administers Post-test examination

- Issues certificate of attendance
END
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Children’s Road Safety Park Visitors Flow Chart
START
Walk-ins (individuals or
groups not more than
15 persons) will be
allowed entrance to the
park.
All research or media

concerns must be
directed to the MMDA
Public Information
Office.
TED Staff receives and record the request

letter
TED Head evaluates request and

coordinates the tour schedule.
CSRP Staff on Actual Tour:

- Facilitates registration of visitors /
clients.
- Proceed to holding area for
orientation and lecture.
- Guides all visitors from actual tour on
the park
- Facilitates and collects feedback
forms answered by the visitors /
clients.
END
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TRAINING/SEMINAR PROCEDURES
1. SEMINAR FOR MMDA TRAFFIC ENFORCERS/ TRAFFIC AIDES
A. PRE-  The Traffic District Heads/Admin Staff

TRAINING: shall inform and instruct personnel to
Pre-register to the google link provided
by the Traffic Education Division (TED).
 TED submit list of pre-registered
participants to the Office of the TDO
Director for Traffic Enforcement who
shall issue the Office Order
 Coordinates with the concerned
administrative officers of the districts
 Coordinates with the schedule of the
Resource Speakers.
 Prepare the necessary guidelines for
the implementation and administration
of the program.
B. SEMINAR/TRAINING  Facilitates the attendance log sheet/s

PROPER: of participants
 Administers Pre-Test examination to
I. measure the knowledge of the
participants about the seminar
 Conducts lecture on Traffic
Management Seminar and followed by
an evaluation/examination
 Facilitates Client Feedback / Resource
Speakers evaluation
 Issues certificates of attendance /
completion.
C. POST TRAINING:  Prepares list of those who passed the

examination/evaluation and
recommend issuance of Deputation
Order and number to TDO-
Administrative Division-UOVR Section
 Prepares Post-Training Report
Note: In case of not passing the exam after
three (3) Re-takes, the personnel
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concerned shall register again to the TED

Traffic Management Seminar and wait for
the next available schedule.
2. FOR DRIVERS (WITH 3 OR MORE TRAFFIC VIOLATIONS/WITH

SPOT REPORT)
A. PRE-  Receives request form from the Traffic
TRAINING: Ticket Management Division (TTMD) to
be carried personally by the Drivers.
B. SEMINAR/TRAINING  Facilitates the attendance log sheet/s

PROPER: of participants
 Administers Pre-Test examination to
measure the knowledge of the
participants about the seminar
 Conducts lecture on Road Safety
Education Seminar
 Administers Post-Test certificate
examination
Speakers evaluation
completion.
C. POST TRAINING:  Prepares Post-Training Report
3. FOR LOCAL GOVERNMENT UNITS/NGOS AND PRIVATE

COMPANIES ETC.
A. PRE-  Receives request letter from the client with

TRAINING: approved of the MMDA Chairman (this can
also be sent thru TED official Email
account at
tdo.trafficeducationdivision@mmda.gov.ph)
 The Head, TED will evaluate the request
and prepare the necessary administrative
and financial provision for the
training/seminar.
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
Coordinates with the concerned requesting
organizations or representatives.
 Coordinates with the schedule of the
Resource Speakers.
 Prepare the necessary guidelines for the
implementation and administration of the
program.
B. SEMINAR/TRAINING  Facilitates the attendance log sheet/s of
PROPER: participants
II.  Administers Pre-Test examination to
measure the knowledge of the participants
about the seminar
 Conducts lecture on Traffic Management
Seminar or the requested topic of the Client
 Administers Post-Test certificate
examination
Speakers evaluation
completion.
Note: Seminars will be conducted whether Face
to Face or online using the social media platforms
(or as per request of the Client)
C. POST TRAINING:  Prepares Post-Training Report
4. CHILDREN’S ROAD SAFETY PARK TOUR PROCEDURES
A. Types of Guests and Protocol

I. Walk-Ins
a) individuals or groups not more than 15 persons will be allowed entrance to the
Children’s Road Safety Park.
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II. School/Group Tour

- groups with more than 15 persons/students must secure the approval of the
MMDA Traffic Education Division Head through a letter of request to schedule a
tour. (Can be sent thru email or walk-in)
1. Receives and records Letter Request.
-The client will be scheduled seven (7) days upon receipt of the letter
request.
2. Coordinates schedule through e-mail or telephone call.

-Actual Tour
 Proceeds to holding area for orientation and lecture.
 Guides all visitors from actual tour of the park.
 Collects feedback forms answered by the visitors.
Note: (Strict implementation of minimum health safety protocol; virtual tour
will be implemented when it is possible)
All research or media concerns must be directed to the MMDA-Public Information Office (PIO).
V. RECORDS
1. Accomplishment Reports (semi-annually, annually)

2. Training Databases (internal/external)
3. Post Evaluation
4. Modules
5. Attendance
6. Health Declarations
7. Client Survey
8. DPCR
9. OPCR
10. Calendar of Activities
VI. APPENDICES
A. TDO-TRAFFIC EDUCATION DIVISION FORMS

FORM DESCRIPTION REVISION
TDO-EDUC-001 Driver’s Certificate 1
TDO-EDUC-002 Certification to Grant Honoraria 0
TDO-EDUC-003 Program of Instructions 0
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TDO-EDUC-004 Transmittal for Honorarium 0

Uniform Ordinance Violation Receipt (UOVR)
TDO-EDUC-005 0
Certification
TDO-EDUC-006 Routing / Action Slip 0
TDO-EDUC-007 Lecturer’s Attendance Sheet 0
TDO-EDUC-008 Training Participants Attendance Sheet 0
TDO-EDUC-009 Resource Speaker’s Profile Template 0
TDO-EDUC-010 Inventory Sheet of Office Supplies 0
TDO-EDUC-011 Program Evaluation Form (Tagalog) 0
TDO-EDUC-012 Personal Data Sheet of Enforcer 0
TDO-EDUC-013 Weekly Accomplishment Report 0
TDO-EDUC-014 Newly Hired Pre-Test/Post Test Answer Sheet 0
Pre-Test/Post Test Answer Sheet for Driver with 3 or
TDO-EDUC-015 0
more unpaid violations
TDO-EDUC-016 Client Survey Satisfaction Form 0
NEW TASK FORCE SPECIAL OPERATIONS AND ANTI-COLORUM UNIT
I. INTRODUCTION
On March 12, 2022, TOO IV EDISON L. NEBRIJA assigned as the Head of the New Task
Force Special Operations and Anti-Colorum Unit thru Office Order No. 64 Series of 2022,
under the Traffic Discipline Office, the said unit was renamed after the Task Force Special
Operations that was created on September 2017 thru Office Order No. 0160 Series of 2022.
Same task was given to the new task force, which includes conducts clearing of all forms of
obstruction, Anti-Illegal Terminal and Anti-Colorum operations. But now, with stricter
implementation. Likewise, to respond on complaints and request forwarded thru different
social medias and CSC hotline 8888. The total manpower of New Task Force Special
Operation and Anti-Colorum Unit was forty-four (44), consists of thirty-seven (37) permanent,
one (1) casual and six (6) job orders.
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II. OBJECTIVES
The New Task Force Special Operation and Anti-Colorum Unit shall oversee and support the
conduct in the implementation of (1) traffic management (2) conduct clearing of all forms of
obstructions in different streets especially along major thoroughfares and Mabuhay lanes,
ensuring the continuous flow of traffic in Metro Manila and; (3) conduct anti-illegal terminal &
anti-colorum operations.
1. APPREHENDING OFFICER – a person authorized to issue ordinance violation receipt to

2. AREA OF RESPONSIBILITY – the limits or territory within which authority maybe
exercised.
3. COMMAND CENTER/ METROBASE – a nerve center that provide an integrated traffic
4. MISSION ORDER – a piece of written document possessed by each Traffic Enforcer
5. TRAFFIC ADJUDICATION DIVISION – hears complaints/protest filed by contesting
6. UNIFIED ORDINANCE VIOLATION RECEIPT – refers to the traffic violation ticket issued
IV. ACRONYMS
AO – Area of Responsibility
IPCR – Individual Performance Commitment Review
UOVR – Unified Ordinance Violation Receipt
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2. General
The New Task Force Special Operations and Anti-Colorum Unit shall perform the
following:
2.1 Enforces all traffic laws, ordinances, rules and regulations within the AOR and/or
to issue corresponding UOVR in case of violations.
2.2 Shall coordinate with HPG/I-ACT, LTO, LGU – Traffic Office and other concerned
agency involving traffic management.
2.3 Shall augment motorcycle riders if there are events, when needed.
2.4 Shall augment Traffic Enforcers for immediate deployment and response on
events, when needed.
2.5 Shall conduct clearing of all forms of obstruction.
2.6 Conduct covert operations to identify colorum vehicles and their terminals
including illegal terminals in Metro Manila.
2.7 Tow and impound illegally parked vehicles.
2.8 Ensures safety and security of vehicles to be impound.
2.9 Ensures Major Roads and Mabuhay Lanes free from obstruction.
2.10 To provide assistance to different Traffic District, when needed.
2.11 To respond on different request/ complaints sent thru 8888 citizen’s hotline and
other social medias.
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3. Target and Goals

 To clear the 7 major thoroughfares and 17 mabuhay lanes free from obstruction.
4.1 Head
 In charge to oversee the daily operations and implementation of the policies
and programs of NTFSO-ACU.
 Supervision and control of NTFSO-ACU operations.
 To attend meetings as requested by Barangays, LGU’s and private sectors
regarding clearing of obstructions, with the approval of TDO Directors.
4.2 Team Leaders

 Assist the Commander during operations.
 Monitor the attendance of the field personnel.
 To attend meetings in-behalf of the Head of unit.
4.3 Administrative Section Personnel

 Receives incoming and outgoing communications.
 Process DTR of NTFSO-ACU personnel
 Prepares IPCR of NTFSO-ACU personnel
 Prepares, files and consolidate reports
 Responsible in the cleanliness of the office
 Prepare reports, memoranda and other communications.
 Administer the gas allocation of vehicles and motorcycles.
 Administer the apprehension / accomplishment report of the unit.
4.4 Driver
 Provides servicing assistance to the Commander and to the operations
team.
4.5 Traffic Personnel

 Directs and maintains the smooth flow of traffic within AOR and issue
corresponding UOVR to all violators.
 Implement all traffic rules and regulations.
4.6 Sidewalk Clearing Operations Group (Augmented from MPCG)

 Clears and confiscates all eyesores.
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WORK FLOW CHART
START
CHAIRMAN
OR
AGMO
INSTRUCTION Traffic concern
that can done by
TDO - Disctict
 For routing to
Traffic
District
SORTING
All concern
that needs
to
assistance
FOR
FOR ROUTING from LGU
OPERATIONS
 For routing to
Action Officer
CSC COMPLAINTS ANTI – COLORUM /

(PRIORITY) ILLEGAL TERMINAL COMPLAINTS/
REQUEST FOR
CLEARING THRU
PCRMU, ETC AND
MABUHAHAY LANE
REGULAR
OCULAR OPERATIONS
OCULAR INSPECTION
INSPECTION 1. Coordination
with Company
2. Checking of OCULAR
requirements INSPECTION
3. After inspection
MEETING report
(with Barangay
Official & LGU)
MEETING
(with Barangay
COORDINATION Official & LGU)
W ITH THE
FOLLOW ING
CLEARING CONCERNED
OPERATIONS OFFICE:
1. LGU CLEARING
2. LTFRB OPERATIONS
3. LTO
SIGNING OF CERTIFICATE
OF ACCEPTANCE AND ISSUANCE OF
TURN-OVER OF CLOSURE
RESPONSIBILITIES ACCOMPLISHMENT/
ORDER POST ACTIVITY
REPORT
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Page No.: 237 of 1192
VII. RECORDS
1. Apprehension Reports (daily, weekly & monthly)

2. Complaint Monitoring
VIII. APPENDICES
a. Unified Ordinance Violation Receipt

b. Coordination Letter
c. Routing Slip
d. Daily Apprehension Report
e. Weekly Apprehension Report
f. Monthly Apprehension Report
g. Daily Attendance Report
h. Leave Form
i. UOVR Renewal Form
j. Vehicle Dispatch Sheet & Request for fuel issuance
k. Locator Slip
TOWING AND IMPOUNDING GROUP
I. INTRODUCTION
Towing and Impounding Group is one of the regular divisions of TDO whose main function is
to supervise the implementation of the MMDA regulation prohibiting parking of vehicles along
major thoroughfares and other prohibited areas and was located at Tumana, Marikina City
and Hk Plaza, Pasay City. There are presently Twenty-six (26) personnel assigned in this
Unit, each are given specific tasks and activities to serve as a guide for them in the discharge
of their duties and functions.
At present Towing and Impounding Group deployed a total of one hundred Forty-one (141)
MMDA Accredited Tow Trucks which are used to tow and impound motor vehicles illegally
parked and stalled in major thoroughfares and other prohibited areas in Metro Manila. Towed
and impounded vehicles are brought at Tumana Impounding Area in Tumana, Marikina City
and HK Plaza Impounding Area in Pasay City. The Tumana and Hk Plaza Impounding are the
current designated impounding Area where apprehended motor vehicles are brought and
stored until redeemed by the owners.
II. OBJECTIVES
1. To define and specify the duties, responsibilities and main activities carried out by the
Authority’s impounding personnel at Tumana Impounding area;
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2. Efficient implementation of MMDA policies relating to the impounding, custody and

releasing of impounded motor vehicles;
3. To ensure the proper implementation of the guidelines on towing and impounding
operations in Metro Manila towing regulations pursuant to MMC Ordinance No. 78-03A
Series of 1992 and MMDA regulation No.96-003 series of 1996.

1. Attended Vehicles – are those illegally parked vehicles but the driver thereof is present
or would appear at any time prior to the actual clamping in the tow truck and who is willing
and able to move out the illegally parked vehicle without delay;
2. Driver's license – is an official document that states that a person may operate one or
more types of motorized vehicles, such as a motorcycle, car, truck, or a bus, on a public
roadway without in-vehicle supervision;
3. Illegal Parking – illegally parked vehicles are those which are parked (attended or
unattended) in areas prohibited by law or ordinances for parking purpose or those
designated by the MMDA as NO PARKING areas or zone;
4. Motor Vehicle – shall mean any vehicle propelled by any power other than muscular
power using the public highways, but excepting road rollers, trolley cars, street-sweepers,
sprinklers, lawn mowers, bulldozers, graders, fork-lifts, amphibian trucks, and cranes if not
used on public highways, vehicles which run only on rails or tracks, and tractors, trailers
and traction engines of all kinds used exclusively for agricultural purposes.
5. Stalled Vehicle- are those motor vehicles and/or attachments is which for any cause are
unable to proceed under its own power and are on major public road, street or
thoroughfare;
6. Ticketing Officer – A person authorized to issue traffic citation tickets to motorist who
violated traffic rules and regulations.
7. Unattended Vehicles – are those vehicles illegally parked which does not fall under the
definition of attended illegally parked vehicles;
8. Uniform Ordinance Violation Receipt – refers to the traffic violation ticket issued to driver
and or motor vehicles by the MMDA Traffic Constable or NCAP Ticketing Officers due to
infractions/violations of traffic rules and regulations.
IV. ACRONYMS
AO – Action Officer
AL – Authorization Letter
DL – Driver’s License
DO – Duty Officer
IP – Illegal Parking
M.O – Mission Order
MV – Motor Vehicle
OP – Over Pricing
PA – Provisional Authority
SPA – Special Power of Attorney
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TIF – Technical Inspection Form

TC – Towing Crew
TIG – Towing and Impounding Group
TO/TR – Towing Operator / Towing Representative
TO – Traffic Officer
1. Towing and Impounding Group Organizational Chart
2. General
 To perform duties and activities regarding disposition of impounded motor
vehicles;
3. Target and Goals

 To ensure that all claims for impounded vehicles are processed immediately in
accordance with the prescribed guidelines and policies;
 To promptly administer services related to the impounding and towing of motor
vehicles;
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 To immediately respond to the complaints, inquiries and problems of transacting

drivers/registered owners and operators of motor vehicles;
 Tow and impound stalled and illegally parked vehicles;
 Supervise and monitor all towing operations within Metro Manila and ensure
proper implementation of the towing and impounding guidelines;
 Conduct inventory and inspections of impounded motor vehicles at designated
impounding areas;
 Coordinate plans/projects/activities to all local government units of Metro Manila;
 Undergo training/seminar at the Traffic Academy for the proper issuance of
Uniform Ordinance Apprehension Receipt;
 Monitor the daily activities and performance of the tow truck operators,
representative team leader and crew;
 Deploy and inspect MMDA Accredited Towing Services.
4.1 Head
 Responsible for the supervision and control of the administrative and
operational functions of the Towing and Impounding Operations Group;
 Responsible for the implementation of guidelines on towing and impounding
operations in Metro Manila pursuant to MMC Ordinance No. 78-03A Series
of 1992 and MMDA regulation No.96-003 series of 1996;
 Supervise and monitor the daily operational activities of Tow Trucks and its
personnel.

 Assist the Unit Head in the daily activities of the unit.
 Responsible for the operational control of accredited tow trucks in their
deployed areas;
 Designate MMDA TIG personnel in every LGU’s where accredited tow
trucks are deployed to monitor the daily activities and performance of
Towing Services.
 Conduct Traffic Direction and Control;
 Provide and deploy accredited tow trucks and personnel on special
operations/activities;
 Sign and affix signature in deployment forms, memoranda and reports
relative to towing and impounding operations;
 Coordinate towing operators, MMDA Action Officers and District Heads, on
plans, programs, projects and activities implemented by the Unit/Authority.
 Attend seminars, meeting and conference with other related Government
Offices.
4.3 Supervisors for Operations

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 Responsible in monitoring the activities/performance of MMDA accredited

tow trucks and its personnel;
 Recommend and issue administrative sanction/s for all tow truck and
personnel violating the guidelines on towing and impounding operations in
Metro Manila;
 Submit accomplishment report to the Unit Head;
 Responsible for all public concerns, complaints and inquiry on towing and
impounding procedures;
 Verify and check the veracity of complaints;
 Coordinate with LGU’s and other concerned units relative to complaints and
inquiry received.
4.4 Administration Officer

 Assist the Unit Head in the documentation of program activities and project
implemented by the Unit/Authority;
 Sign and affix signature in the daily accomplishment reports, memoranda
and other documents as well as other administrative concerns of the Unit;
 Attend seminars, meeting and conference with other Government Offices
 Responsible for all public concerns, complaints and inquiry on towing and
impounding procedures;
 Verify and check the veracity of complaints;
 Coordinate with LGU’s and other concerned units relative to complaints and
inquiry received;
4.5 Administrative Staff for Administration

 Responsible for the proper documentation of the apprehended
stalled/illegally parked vehicles turned-over by the towing teams and
submission of daily report to the Chief, Towing and Impounding Group;
 Receive and files incoming and outgoing official communications;
 Process, submit and file Daily Attendance Report, Daily Time Record and
Leave Form of TIG Personnel;
 Keep and secure records of TIG and Accredited Towing Services
personnel.
4.6 Administrative Staff for Operations

 Responsible for the deployment of tow trucks and its personnel;
 Coordinate with towing operators, representative and personnel on plans,
programs, projects and activities implemented by the Unit/Authority;
 Process, submit and file Technical Inspection Report and Assessment Form
at Tumana Impounding Area;
 Keep and secure record book of Incoming and Outgoing of Towed and
Impounded Motor Vehicle at Tumana Impounding Areal;
 Assist drivers/owners of towed and impounded motor vehicle on complaints
and queries;
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 Hands over the gatepass to driver together with the release order form and
records the same in a logbook;
 Encodes and print memoranda, accomplishment reports and other data
gathered.
4.7 Liaison/Supply Officer

 Responsible for the requisition of office supplies, equipment and materials
needed by the TIG;
 Submit and transmit DTR’s and Leave Form memoranda and reports;
 Receive incoming and outgoing reports, memoranda from LGUs, Main
Office and other concerned Agencies;
4.8 Receiving and Releasing Officer

 Keep and maintain records information of towed and impounded motor
vehicles in the columnar book;
 Checks/record attachment of the vehicle;
 Takes stencils of the chassis numbers and engines numbers of impounded
vehicles and records the same in the logbook;
 Check/ record and turn-over documents (UOVR/TIF/STENCILS) to the
driver/operator;
 Issue and assess distance form to driver/owner of towed and impounded
vehicle;
 Issue Unified Ordinance Violations Receipt for stalled vehicles.
4.9 Dispatcher
 Responsible for the daily dispatch of Tow Trucks and its personnel;
 Keep and record reference number and daily dispatch in the logbook;
 Receive instructions and requests from MMDA Action Officers and
superior’s/unit heads of the agency;
 Received calls/messages/instructions/requests from superior’s/unit heads
agency and relay them to the concerned personnel;
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1. Process flow of Receiving of Apprehended/Impounded Motor Vehicle with

Administrative Violation
Not Towed vehicle Towed vehicle
START START
Security Guard accept the motor vehicles Submit Impounding Notice to

impounded for administrative violation (not Impounding Officer on duty
towed) with Uniform Ordinance Violation
Receipt issued by the MMDA Traffic  Impounding officer Records
Apprehending Officer Motor Vehicle Information,
Towing Service (date, time, place
 Assists in parking the vehicle of apprehension)
 Inventories the tools/ accessories/
equipment with the confirmation of the
driver (Technical Inspection Form)
 Turn over the Inventory and OUVR to
Impounding Officer
Submit Copy of Official Receipt/
Certification of Registration to
Impounding Officer
 Assists in parking the vehicle
 Stencils the chassis and
Impounding Officer review and record the engine/motor number
documents submitted by the security  Attest stencil form with the
guard. confirmation of the driver.
 Review and affix signature of
 Stencils the chassis and engine/motor
Head, TIG in the stencil
number
 Attest stencil form with the confirmation of  Impounding Officer Turn-over of
the driver. documents (UOVR/TIF/Stencil)
 Review and affix signature of Head, TIG in to driver, with advice to proceed
the stencil to MMDA main office redemption
area with pertinent documents
 Impounding Officer Turn-over of documents
(i.e. OR/CR/CPC/DECISION or
(UOVR/TIF/Stencil) to driver, with advice to
Certification from lending
proceed to MMDA main office redemption
institution if vehicle is under
area with pertinent documents (i.e.
mortgage) for the release order.
OR/CR/CPC/DECISION or Certification
from lending institution if vehicle is under
mortgage) for the release order.
END END
2. Process flow of Releasing of Apprehended/Impounded Motor Vehicle with

Administrative Violation
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START
Submit Release Order with required

documents to the TIG Admin
personnel. (Original and one (1)
photo copy.
 Assist/Review and retain one (1)

copy of pertinent documents.
 Prepare one copy of gate pass form
with impounding personnel’s initial.
 TIG Head approves and signed
gate pass
 Record the release order with gate
pass and Hands over to
Owner/Authorized representative
(photocopy of release order and
Original pertinent documents)
Surrender the gate pass to the

security guard
 Record the gate pass with release

Order
 Release the Motor vehicle.
END
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3. Process Flow for Receiving and Releasing of Impounded Motor Vehicle (Illegal
Parking and Stalled Vehicle)
START
Submit Impounding Notice to Impounding Officer

 Record Motor Vehicle information, Towing services (Date, Time, Place of apprehension).
 Assist in parking
Owner/Driver Check/Inspect Vehicle before presenting pertinent documents needed

(OR/CR, Valid IDs) to impounding officer
 Review the documents presents
 Asses towing fee and advise the claimant to proceed to towing representative for
payment of towing fee
if no damage/ complaint if inquiry/problem on towing if there’s a lose/damage of motor

vehicle
File a complaint
PUBLIC ASSISTANCE
COMPLAINT UNIT
AMICABLY SETTLE
YES
payment of towing fee to duly

authorizes towing companies’
payment of towing fee to duly authorizes towing representative
companies’ representative
Present Official receipt of Towing fee to the Impounding Officer present official receipt of towing fee
and UOVR to security guard for
 Record the paid amount of towing fee
recording and releasing
 Hands over UOVR to the claimant and advice to pay the fine at any
bayad center, Sm Bill Payment Center or MMDA Redemption Center
File a complaint at the Legal and

Present official receipt of towing fee and UOVR to security guard Legislative Affair Staff and attend
for recording and releasing hearing and wait for resolution
END
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4. Recommendation for Disposal of Unclaimed Vehicle
Identify vehicles that have not been

claimed within six (6) months
Gather the identification of the vehicle

1. Plate no. / mv file number/
chassis number
2. Date impounded
3. Violation
Recommend for Disposal
Note: Basis of Recommendation (MMDA Resolution No. 02-34 Series of 2002)
5. Apprehension/Towing Procedures for Illegally Parked/Stalled Vehicles

5.1 Upon receipt of the report of an illegally parked or stalled vehicle the tow truck shall
immediately proceed to the identified location;
5.2 Upon arrival at the location of the illegally parked or stalled vehicle, the towing
personnel shall immediately make a call to the Tumana Base to report. If the vehicle
is unattended, the tow truck driver shall blow the truck’s horn five (5) times twice in a
row with a space of one minute in between. If the owner does not respond, the vehicle
will be towed;
5.3 The Tumana Base shall verify on its records whether or not said tow truck is duly
registered. If so, it shall record all above information in the Tumana Base official
logbook of incoming reports and assign a control number for each entry or towing
incident. He must also affix his signature opposite each entry;
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5.4 If the subject vehicle for towing is in the watch list of cars napped vehicles, then it will
be reported to the proper authorities;
5.5 The METROBASE, thereafter, shall give the go signal to the towing crew with following
instructions: “YOU ARE CLEARED TO TOW”, to indicate that they may proceed in
towing the vehicle;
5.6 Upon instructions, they shall engage the tow-hook;
Before actual towing:

 If the owner is around, the tow truck crew shall issue accomplished Technical
Inspection Form(“TIF”), indicating the name of the owner, M/V’s plate no.,
accessories, impounding area (etc.);
 In case the owner/driver is not in the premises of the vehicle, the notice shall be
left/entrusted to any traffic officer on duty at the site, or to any responsible
person who can give the notice to the owner;
 Should the vehicle owner refuse to accept the notice, then the notice shall be
disregarded and the apprehending officer will place a notation in the notice that
the owner refuses to accept before the vehicle is towed;
 The tow truck crew shall also advise the Tumana Base of the time of their arrival
upon reaching the designated impounding area with the towed vehicle.
 Tumana Base shall validate the above information;
 If the towed vehicle is not recorded in the logbook, the vehicle will be reported
as missing and considered as car napped.
6. Apprehension/Towing Procedures for Administrative Violations

6.1 MMDA Traffic Apprehending Officer shall apprehend motor vehicles with
administrative violation/s and impound them at the Tumana Marikina/HK Plaza,
Libertad Impounding area;
6.2 Security Guard on duty accepts the turn-over of vehicles with administrative violation/s
at entry point recording the same and the vehicles details on his Logbook;
6.3 Security Guard guides and assists the driver/owner in parking the impounded vehicles;
6.4 Impounding Personnel conducts inspection together with the security guard and
accomplish Technical Inspection in triplicate;
6.5 Impounding Personnel sign in Triplicate, secures signature of Guard on Duty and that
of the driver of the impounded vehicle;
 The Impounding Personnel then hand over the Original Copy of the TIF to the
driver of the vehicle, triplicate copy to the Security Guard and retains duplicate
copy of the TIF;
 The Impounding Personnel stencils the chassis and engine number of the
vehicle and records the same in the logbook;
 Before payment of Towing Fee, the Impounding Personnel checks/records the
attachments of the vehicle and have them confirmed by the driver;
 The Impounding Personnel reviews, records and affixes signature in the stencil;
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 Turn-over of documents (UOVR/TIF/Stencil) to driver, with advice to proceed to

MMDA redemption office together with original documents of the vehicle such
as OR/CR/CPC/DECISION or Certification from lending institution if vehicle is
under mortgage;
6.6 Processing of apprehension ticket/payment of penalty at MMDA Main Building for the
issuance of the RELEASE ORDER from TAD and TTMD (Steps/Procedure included
in Traffic Ticket Management and Traffic Adjudication Division);
6.7 Impounding officer reviews documents presented for the processing of the Release
Order and Gate Pass retaining copies of the documents submitted (photocopy – 2
copies);
6.8 Head of Unit approves and signs the Gate Pass;
6.9 Impounding Officer Hands over gate pass to driver with the Release form (photocopy
of release order and original copy of pertinent documents);
6.10 Impounding Personnel record the Release Order for the vehicle including the Gate
Pass;
6.11 Allows claimant to inspect impounded vehicle for any defect or missing tools or parts
and releases impounded vehicle from parking;
6.12 Client/Drivers surrenders gate pass to security guard;
6.13 Security guard records gate pass with Release Form and releases motor vehicle
7. Payment
7.1 Payments of fines for Towing Fee can be made thru duly Authorized Towing Services
Representative;
7.2 Payment of fines for Traffic violations can be made thru the following:
 MMDA Main Office Redemption area, Makati City;
 Bayad Centers Nationwide
8. Filing of Protest or Contesting Traffic Violations

8.1 Driver or Registered Owner may file a protest with the Traffic Adjudication Division
within seven (7) days from payment of towing fee;
8.2 Complaints are advised to present testimonial/documentary evidence in support of the
protest;
8.3 Notice and schedule of hearing shall be set affording the parties the present their
arguments;
8.4 The Traffic Adjudication Board shall resolve the case thru issuance of resolutions with
the right to move for reconsideration or appeal the Resolution, as the case may be.
VII. RECORDS
1. Daily Report of Impounded and Released Vehicles;
2. Weekly Report on Impounded and Released Vehicles;
3. Technical Inspection Forms;
4. Gate Pass;
5. Released Order;
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6. Provisional Authority of MMDA Accredited Towing Services;

7. Towing Truck Inspection Forms;
VIII. APPENDICES
1. Form01 – Dispatch Form

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2. Form02 – Gate Pass
3. Form03 – Complaint Form

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4. Form04 – Assessment Form
5. Form05 - Technical Inspection Form

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6. Form06 - Impounding Notice
7. Form07- Towing Truck Inspection Form

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8. Form08- Stencil Form
9. Form09- Admin Technical

Inspection Form
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10. Form10- Order of Payment
11. Form11- Complaint Form

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12. Form 12- Client-Satisfaction-Form
TRAFFIC INVESTIGATION UNIT
I. INTRODUCTION
By virtue of Office Order No. 63, Series of 2020, the Traffic Investigation Unit (TIU) is under
the direct supervision of the Office of the Director for Enforcement, Traffic Discipline Office
(TDO-TEG). The TIU’s personnel consists of five (5) permanent and Two (2) Job Order
employees. Its duties and functions include receiving complaints against permanent, casual
and job order employees of the Traffic Discipline Office, conduct investigation relative thereto
-, and submits report and recommendation to the concerned office of this Authority for proper
disposition.
II. OBJECTIVES
1. To address and resolve the complaint within the specified time as provided in the R.A.
11032 or commonly known as the “Anti-Red Tape Authority”.
2. To serve as an investigatory unit that oversees erring TDO personnel as to maintain
and preserve the integrity of the enforcement of traffic laws consistent with the Code
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of Conduct and Ethical Standards for Government Officials and Employees, Agency’s
Rules and Regulations, CSC Rules and other pertinent laws.
III. DEFINITION OF TERMS:
1. Complaint – a verified written statement charging TDO personnel with an offense by

the complainant, or other public officer charged with the enforcement of the
law violated.
2. Complainant – the party who initiated the complaint against TDO personnel.
3. Person Charged – refers to the TDO personnel against whom the complaint is filed.
4. Investigating Officer – Officers designated by the Authority to conduct an

investigation or inquiry in relation to the complaint file.
5. Answer – a verified written statement setting forth the defenses of the Person Charged
in response to a complaint.
6. Affidavit of Desistance – a written statement under oath manifesting lack of interests

of the parties to pursue the complaint.
7. Investigation Report – the findings and recommendations of the Investigation Officer

based on the presented circumstances and evidence by both parties after an
investigation/inquiry.
IV. ACRONYMS

ARTA – Anti-Red Tape Authority
CSC – Civil Service Commision
DAR – Daily Attendance Record
IO – Investigating Officer
IR – Investigation Report
MO – Mission Order
MRRES – Metropolitan Road Rules and Enforcement System
RRACCS – Revised Rules on Administrative Cases in the Civil Service
TEG – Traffic Enforcement Group
TIU – Traffic Investigation Unit
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1. TIU Organizational Chart
ATTY. CLARENCE M. ECLAR

Attorney IV
Head, Traffic Investigation Unit (TIU)
SUPPORT GROUP INVESTIGATION GROUP
ATTY.MARK ADRIAN C. BINOYA

MARILOU A. FORBES
Attorney III/
Traffic Aide I/ Support Staff Investigating Officer
FRANCK KARL H. LASTRILLA

MA, LUISA R. MANALASTAS
Records Officer II/
Traffic Auxiliary/ Support Staff
Investigating Officer
CRISLY ANN B. ENAHID GARY DEL S. MUSNGI

Traffic Auxiliary/ Support Staff Traffic Operations Officer III/
Investigating Officer
2. General
 Make a thourough assessment of complaints before the scheduled hearing.
 Start the preliminary hearing as scheduled.
 Apprises the respondent of the complaint by reading the complaint affidavit.
 Gives the respondent the opportunity to present his/her side including the
evidence in his/her favor and so with his/her witnesses and other supporting
document.
 Allows the parties to discuss the matter to ventilate their grievance taking note
of their actions, expressions, etc. that speak of their motives and/ or intentions.
 Makes recommendations to the Director III for Enforcement through a system

of completed staff functions.
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3. Target and Goals
 To ensure a capable, efficient and effective unit, responsive to the query and
complaints of the public regarding the conduct and decorum of TDO Traffic
Officers, Traffic Aides and other TDO personnel. Recommendations for
administrative sanctions against them, if warranted, as provided under the
Civil Service Rules and Regulations, Office Orders, Memorandum Circular,
and other requirements of the office in the performance of official their
function/duties.
 To promote a high standard of ethics in public service, such that all public
officials and employees shall at al times be accountable to the people and shall
discharge their duties with utmost responsibility, integrity, competence, and
loyalty, act with patriotism and uphold public interest over personal interest.
4.1 Head of Traffic Investigation Unit

 Evaluates Investigation Report and recommendations of the Investigating
Officers and forward the same to the Director III, Traffic Enforcement
Group.
4.2 Investigating Officer

 Conducts inquiry/investigation against erring TDO personnel and drafts
Investigation Report.
4.3 Support Staff
 Receives complaint(s) either walk-in complaints or thru social media

platforms, such as 8888 Citizen’s Complaint Hotline, Contact Center ng
Bayan and complaints forwarded to the Traffic Discipline Office (TDO)
against any acts of the TDO personnel relative to their performance of their
duties and initially determine the nature of the complaints.
 Prepares schedule and calendar of cases.
 Prepares summons to concerned parties.
 Updates database and ledger cards of TDO Personnel.
 Verify records of TDO Personnel prior issuance of clearance for UOVR.

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 Prepares weekly/monthly/quarterly/annual accomplishments for the

covering period.
 Processing of DTRs for payroll period.

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1. Work Flow Chart
START
FILING OF COMPLAINT
*Receive and assessment of complaints (Walk-
In, Endorsed/Forwarded by PCRMU and other *After the termination of inquiry/investigation
offices or thru phone or submission of all necessary documents,
*Record, set formal inquiry/schedule, and issue preparation of Investigation Report (IR) with
summons to parties concerned findings and recommendation
(TIU Support Staff)
(TIU Investigating Officers)
*Conduct of Preliminary Investigation * Evaluates Investigation Report (IR)

(TIU Investigating Officers) Head, TIU-TDO
* Endosed for Review and Concurrence

of the Investigation Report (IR)
Director III for Enforcement, TDO
*Approval/Disapproval of the
*Both parties may agree to A resetting may be made Investigation Report (IR)
Settle the Case Amicably by the Investigating Director III, TEC, OIC-TDO
(If permitted under the Rules) Officer, or upon request
either of parties for
justifiable reasons,
hence, the conduct of
*Execution of written investigation may *ENDORSEMENT FOR FINAL
agreement signed by necessarily be extended. DISPOSITION
both parties for amicable
settlement (TIU Dir IIILegislative
Legal for Traffic Enforcement
Affairs Staff LLAS
Investigating Officers) (MMDA-TDO)
(if involving Permanent and Casual
*Schedule for 2nd personnel) or to Administrative
inquiry/investigation Service (if involving Job Order
personnel) for their final disposition.
*Reading and signing of (TIU Investigating (TIU Support Staff)
written agreement or Officers)
Amicable Settlement
indicating the resolution
of the case. END
*Conduct of the 2nd
Inquiry/investigation and
presentation of other
END witnesses or supporting
documents, if any
(TIU Investigating
Officers)
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VII. RECORDS
1. Complaints Logbook with assigned Control Number

2. Complaint Sheet duly signed by complainant
3. Notices and Summons issued to parties
4. Investigation Reports
5. Referrals/ Endorsements/ Recommendations
6. Ledger Cards of Traffic Personnel
7. Logbook for Transmittal of Incoming and Outgoing documents
8. Weekly/Monthly/Quarterly/Annual Accomplishment Reports
VIII. APPENDICES
I. Introduction………………………………………..……..
II. Objectives…………………………………………..…….
III. Definition of Terms………………………………..…….1
1. Complaint
2. Complainant
3. Person Charged
4. Investigating Officer
5. Answer
6. Affidavit of Desistance
7. Investigation Report
IV. Acronyms…………………………………………..……..
V. Organization and Responsibilities………..…...…….2
2. General
3. Target & Goals
4. Duties & Responsibilities
VI. Operating Procedures………….………………………5
1. Flow Chart
VII. Records………………..………………………………….
VIII. Appendices.……………………………………….……..6
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TRAFFIC TICKET MANAGEMENT DIVISION
I. INTRODUCTION
Traffic Ticket Management Division is one of the major administrative functions of Traffic
Discipline Office. It is in charge in the implementation of MMDA programs and services related
to the management of traffic violation data such as custodial and transaction servicing for
safekeeping, release of confiscated items, administration of services related to apprehension
records and clearance processing. Our office is located at the MMDA Parking Lot, EDSA cor.
Orense St., Guadalupe, Makati City with a total manpower compliment of 90 consisting of
forty-eight (48) permanent, five (5) casual, thirty-three (33) Job Order and five (5) Oyster.
II. OBJECTIVES
1. To promptly administer services related to disposition of traffic violations.

2. To immediately respond to inquiries and problems of transacting drivers.
1. Driver’s License – is an official document stating that a person may operate one or more
types of motorized vehicles such as motorcycle, car, truck or a bus on a public roadway.
2. License Plate – is a metal or plastic plate attached to a motor vehicle.
3. Private vehicles – private cars or light trucks not for commercial uses.
4. Public Utility Vehicles – public utility cars (AUVs, Jeepneys, Taxicabs and School Buses)
IV. ACRONYMS

COC – Certificate of Clearance
LTFRB – Land Transportation Franchising Regulatory Board
LTO – Land Transportation Office
MRRES – Metropolitan Road Rules Enforcement System
NCAP – No Contact Apprehension Policy
OP – Order of Payment
TVR – Traffic Violation Receipt
VC – Violation Code
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2. Responsibilities of the Office
2.1 General
 To define and specify the duties, responsibilities and main activities carried out
by the Traffic Ticket Management Division Staff directly involve in processing of
UOVR.

2.2.1 Determines and imposes penal actions against violators of transport and traffic
management laws in Metro Manila.
2.2.2 Administers services related to the disposition of violations such as receiving,
storage and releasing of confiscated licenses and motor vehicle plates, tracing
and follow up of un-transmitted licenses and motor vehicle plates, routing and
referral of transactions and records, responses to inquiries and problems of
transacting drivers, etc.
2.2.3 Initiates and coordinates actions for the adjudication of contested violations,
recommend for erring drivers to undergo required traffic seminar as part of the
penalty process, suspension/revocation of driver’s licenses, motor vehicle
registration and public transport franchises, fake and multiple license cases.
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2.2.4 Process applications for the issuance of violation clearances, request for traffic
violation records and information and verification pf lost TVR forms and/or
booklets.
2.2.5 Implements a computer-based system of recording and reporting traffic
apprehensions, settlement of violations and other related transactions.
2.2.6 Compiles and maintains computer databases on violations, transactions,
enforcers and other data requirements of the Traffic Discipline Office.
2.2.7 Assists in the data processing requirements of the operating units of the Office.
2.2.8 Provides regular statistical and progress reports on the operation of the traffic
violation system and other reports required by the Traffic Discipline Office and
information users.
2.2.9 Develops and administers a record management system for traffic violation
records such as duplicate copies of traffic violation receipts, confiscated licenses
and vehicle plates, resolutions of contested violations, traffic apprehension
reports, transaction records and other related records.
2.2.10 Undertakes follow up actions on unsettled violations such as mailing of notices,
linkage with the Land Transportation Office, prosecution of delinquent violators,
etc.
2.2.11 Formulates, recommends and implements measures for the efficient disposition
of traffic violations.
2.3.1 Head (1)

 In charge to oversee the daily operational activities and implementation
of the policy and program of the TTMD.
 Supervision and control of the TTMD workstations operations, drivers’
transaction, service evaluation, disposition of enforcer’s use of citation
ticket in compliance with set standards.
 Approves the issuance of release order of impounded motor vehicles and
adjudicated apprehensions.
2.3.2 Deputy Head (1)

 Supervises the TTMD operations of drivers’ transactions.
 Reviews and approves Certificate of Clearance.
2.3.3 Administrative Section (14)

 Receives incoming and outgoing communications.
 Process the DTRs
 Prepares IPCRs/DPCRs
 Files and consolidates reports
 In charge in the cleanliness of the office
 Entertains and acts on queries from local and provincial callers
 In charge in the verification of texters violations
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 Encoding and filing of Anti-Jaywalking tickets
2.3.4 Clearance Section (16)

 Issue’s clearance application to driver
 Verification of driver’s violation
 Checking and assessment of violations and fines
 Validation of payments made (OR) alongside with the ticket issued
 Preparation/printing of Certificate of Clearance
 Releasing of COC
2.3.5 UOVR Receiving Section (13)

 Receiving of daily apprehensions of ticket holder
 Consolidation of statistical data based on the UOVR being received by
the office
2.3.6 Encoder Section (16)

 Encoding of UOVR to the MRRES system
2.3.7 Records Section (22)

 Manual verification of TVR
 Encoding of paid TVR
 Safekeeping of confiscated licenses
 Filing of encoded UOVR for easy retrieval
 Scanning the OVRs for image copy upon the request of the driver
2.3.8 License/Plate/Impounded/For Adjudication Section (8)
 Verification and releasing of confiscated plate and license
 Filing and safekeeping of confiscated plates
 Processing of documents for impounded vehicles
 Processing of documents for adjudication
 Processing of release orders and storage fee
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Work Flow
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Citizens Charter
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1. Transmittal of confiscated Items such as Driver’s license/UOVR or Vehicle Plates

 Receive the TAR of all Apprehending Officers, Deputized Traffic Agents and PNP
Traffic Officers together with the UOVR (Data Encoding Copy) containing the
confiscated items
 Check individually the confiscated items enclosed in the UOVR against the TAR.
 Stamp “received” indicating the date and time and initial on TAR
 File the copy of the Apprehension Report under the traffic enforcer/officer/agent’s
individual folders.
 Forward UOVR copy together with the confiscated items to the license custodian.
 File the confiscated licenses and plates per date of apprehension/alphabetical by
month on the designated storage cabinets.
2. Retrieval of Confiscated Items such as Driver’s License/UOVR or Vehicle Plates

The following routine must be performed before accepting transaction:
 Ensure that the transacting party is authorized, if he or she is a representative, a
written authorization and valid identification card must be required. Otherwise
decline the transaction with proper advice.
 Determine the purpose of transaction. If OVR is contested, skip routine and refer
the transacting party to the Adjudication Board with appropriate Routing
Slip/Checklist of Requirements) Proceed to next step.
3. Releasing of Transactions
Before releasing licenses, plate numbers and other confiscated items, the following
routines must be performed:
 Examine accuracy of fines paid. Noted deficiencies must be re-routed for
assessment and payment.
 Ensure that suspension of license is served, in cases where the penalty is required.
 Ensure that driver has attended traffic seminar, in cases it is required.
4. Batch Uploading of unsettled UOVRs

 UOVRs that remain unsettled for seven working days will be uploaded to the LTO
connectivity to alarm in the LTO Database.
5. UOVR Clearance Process
6. Receiving Transaction
 Require the driver to fill up Clearance Application Form and pay the required
Clearance Fee.
 Checks and validate all entries in the application form.
 Receive the form together with the Official Receipt of payment.
 Record in the register of Clearance Application
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7. Processing Transaction
 Verify unsettled UOVRs in the database.
 Require the payment of unsettled traffic line, if applicant cannot pay the fine
immediately the application form together with the TVR shall be placed temporarily
in a pending file by the Clearance Processor for seven (7) days.
 Pending documents shall be returned to the License Custodian after the prescribed
period.
 Refer protest or disagreement to the Traffic Adjudication Board.
 For cancelled case, a copy of the Resolution will be forwarded to our office for
correction in the database. If payment has been made prior to the release of the
resolution, letter of request shall be made by the driver so we can process the
refund.
 If evidence of fake license or multiple possession of license is encountered, the
corresponding penalties shall be imposed. The spurious licenses shall be
withholding and disposed accordingly.
 Prepare Clearance Certificate after settlement of pending violations.
8. Releasing Transaction
 Record Clearance in the Register of Clearance Application
 Release clearance to applicant together with Original Receipt of payment.
 Require the driver to acknowledge receipt of clearance on logbook.
9. Precautions
 Ensure that confiscated licenses, plate number and associated records are
released only to authorized parties.
 Ensure the penalties are accurately assessed and imposed.
 Secure records of pilferage or damage.
VII. RECORDS
1. Annual Accomplishment Report

2. Traffic Apprehension
3. Inventory Equipment
4. Summary of IPCR
5. Inventory of Personnel with Duties
6. Average Processing Time
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VIII. APPENDICES
1. Office Order as Head

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2. Forms
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3. PROTOCOL FOR COVID-19 PANDEMIC
As per guidelines set by the Metropolitan Manila Development Authority governed by the
Department of Health on COVID-19 pandemic, personnel of MMDA particularly TTMD
personnel shall:
 Always observe the proper wearing of face mask and face shield.
 Always practice physical distancing and avoid eating together.
 If the employee is experiencing symptoms or has been exposed to a positive Covid-
19 case, the employee must coordinate to the TTMD-Admin for proper coordination
to a swabbing facility and quarantine facility.
 If the employee is having symptoms such as cough, fever or other flu-like
symptoms, he or she must not report to work anymore and must immediately advice
the TTMD Admin so they can coordinate it with MMDA Clinic.
4. OFFICE UNIFORM (MALE)

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5. OFFICE UNIFORM (FEMALE)
WESTERN TRAFFIC ENFORCEMENT DISTRICT
I. INTRODUCTION
The Western Traffic Enforcement District is a major branch of the Traffic Discipline Office
that is primarily responsible in maintaining smooth flow of traffic in the western portion of
Metro Manila particularly along major thorough fares in tandem with the Local Government
Unit (LGU) that comprises the City of Manila, with a combined total land area of 42.88 km2.
Its office is currently located at the MMDA TEC Building Valencia St. Sta. Mesa, Manila and
has a total manpower compliment of 198 personnel who work and are distributed in three
shifts: 1st Shift: 05:00 am–01:00 pm/06:00 am-02:00 pm, 2nd Shift: 01:00 pm–09:00 pm/02:00
pm-10:00 pm and 3rd shift: 9:00 pm–5:00 am. Each Traffic Enforcer is given specific tasks
and activities to serve as a guide for them in the discharge of their duties and functions.
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II. OBJECTIVES

flow of traffic.

exercised.

5. Traffic Investigation Unit (TIU) – hears complaints/protest filed by contesting motorists

who were apprehended for violating traffic regulations and were issued OVR by the Traffic
Enforcer.
infraction/violation of traffic rules and regulations committed.
IV. ACRONYMS

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2. General

3. Targets and Goals

 Shall conduct traffic direction and control
 Shall strictly enforce traffic rules and regulations

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 Periodic submission of accomplishment reports

 The overall in-charge of a division who is responsible in the supervision of
the operation and activities of the district particularly but not limited to the
4.2 Deputy Head

4.3 Admin. Officer

 Oversee the daily operation and activities of the Administrative Support Unit
and assist the DTO in the preparation of all responses required by the DTO.
4.4 Supervisor
 Supervises the daily operation of a certain sector/area.

situations including conditions that may have an impact on the traffic
situation.
4.6 Encoder/Records Clerk

 Encode all the official communications of the district that needs to be
prepared and assist the District Head/Admin. Officer in the drafting of various
communications and reports as instructed.
 Update and consolidate all electronic records to ensure availability whenever
needed.
 Receives, releases, records and files all incoming and outgoing official
communications including consolidation of Accomplishment and
Apprehension Reports required from the district for submission to TDO.
4.7 Personnel/Leave Clerk

 Receives, processes, records, and files DTRs, AFLs and documents of
WTED personnel.
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4.8 Radio Operator

 Transmit all communications from 300 Base to Metrobase i.e., traffic situation
and incidents, current events and activities at AOR, daily attendance report,
queries on seminars and other work-related matters.
 Log/record the traffic situation and incident details on log book.
4.9 Liaison Officer

 In charge of the delivery and processing of communications and documents
that need to be submitted at the main office as well as receive memoranda
and other directives for dissemination to District personnel.
1. Work Flow Start
Traffic Enforcers report and proceed to designated

formation area.

dissemination of information and latest directives.

deployment.

violators, issue OVR
if there are traffic
accident or stalled
vehicle, provide
assistance
END
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Enforcer flags down the vehicle
involved in the violation and lead it to
the roadside where it will not obstruct
the flow of traffic
The enforcer courteously informs the

driver of the violation committed.
Request the driver to show the driver’s

license and other pertinent documents
Enforcer writes down the traffic violation

on the citation ticket observing the
proper decorum in the issuance of
citation ticket
Return the driver’s license and other

documents
The driver is informed of the place

where to settle violation fines i.e., to
any Metrobank Branch, Bayad Center,
SM Payment Center or at MMDA
Redemption Center located at MMDA
Main Office.
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Receiving of Complaint COMPLAINTS

WORK FLOW
Recording of Complaint
Assessment / Classify Complaint
Is Complaint Y Analyze complaint / make

coming necessary action to resolve
from 8888 / complaint
Presidt’l Complaint
Ctr.
N
Y Is complaint tackles
B Mabuhay Lane /
Is National Road
complaint Y
coming from
SIIO
N
N Prepare reply and submit the same to

originating office
Is Y
complaint
coming from
PCRMU Finish
N Is
A complaint
coming from
TFSO
N Is complaint
A tackles Mabuhay
Lane / National
Road
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Designate complaint to respective

stations. Accomplish Coordination form,
Affix signature of concern personnel
Coordinate Complaint with

respective / concern Barangay
After coordination with

Barangay, Endorse / Coordinate
complaint with LGU, MTPB
Wait for Schedule of operation
Construct notification narrative

and submit to originating office
regarding the steps conducted.
Once schedule of operation is

available
B
Refer to QRT Group for
operation
Conduct Operation
Prepare after operation report and

submit the same to originating office
finish
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VII. RECORDS
1. Summons Received
6. Locator Slip
8. IPCR
9. DPCR
10. Deficiency Report Slip (DRS)
11. Complaints
VIII. APPENDICES
1. TDO-OED Form 001 ver.1 (Deployment Form)

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2. TDO-OED Form003 ver.0 (Weekly Accomplishment Report)
3. TDO-OED Form 004 ver.1 (Daily Attendance Report)

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4. TDO-OED Form 005 ver.1 (Vehicular

Accident Report)
5. TDO-OED Form 005.1 ver.1 (Traffic

TDO-OED-005-ver 1
REPUBLIC OF THE PHILIPPINES
OFFICE OF THE PRESIDENT
Accident & Investigation Report)

METROPOLITAN MANILA DEVELOPMENT AUTHORITY
(Pangasiwaan Sa Pagpapaunlad Ng Kalakhang Maynila)
ISO 9001 : 2015 CERTIFIED
TRAFFIC ACCIDENT & INVESTIGATION REPORT
1. District/Unit : _____________________ 2. Report No. : ____________________________
3. _____Month _____ Day ______ Year 5. Name of Traffic Enforcer : ____________________________

Signature: ____________________________
4. Time : ____:____ AM PM
6. Location : __________________________ 8. Number of Vehicles Involved __________________

__________________________
9. Number of Driver Casualties __________________
__________________________
10. Number of Passenger Casualties __________________
7. __________________________________
V1 Plate No. : ____________________
_______________
MV/MC TYPE: ____________________ 11. Number of Pedestrian Casualties __________________
Driver’s Name: ____________________
License No.: ____________________ 12. Collision Type 13. Main Cause
Head On Vehicle Defect
Address : ____________________ Hit Object in Road
____________________ Rear End
Road Defect
CR No. : ____________________ Hit Object Off Road Human Error
Hit Parked Vehicle
OR No. : ____________________ Others __________
Side Swipe
Hit Pedestrian
Overturned Vehicle 15. Accident Severity
Signature: ____________________ Self-Accident Fatal Accident
Other __________ Serious Injury Accident
V2 Plate No. : ____________________ Minor Injury Accident
MV/MC TYPE: ____________________ 14. Action Taken
Property Damage Only
Driver’s Name: ____________________ Ambulance __________ Bollards _______________
License No.: ____________________ Tow Truck __________ Barriers _______________
Address : ____________________ Impounding Area _____ Others ____________

Investigator _________ _______________________
____________________
CR No. : ____________________ Traffic Bureau ________
OR No. : ____________________ Amicably Settled
16. Remarks: ________________________________________

Signature: ____________________
________________________________________
________________________________________
V3 Plate No. : ____________________ ________________________________________
MV/MC TYPE: ____________________ ________________________________________
Driver’s Name: ____________________ ________________________________________
License No.: ____________________ ________________________________________
Address : ____________________ ________________________________________
____________________
CR No. : ____________________ ________________ _________________
OR No. : ____________________ Driver’s Signature Driver’s Signature
Note:
Signature: ____________________
*Attached pictures of involved vehicle/s and driver’s license
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6. TDO-OVR Form 001 ver.1 (Request for OVR Issuance)

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7. TDO-OVR Form003 ver.1 (Traffic Apprehension Report)

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8. TDO-ADMIN Form 001

ver.1 (Mission Order)
TDO-ADMIN-004

9. TDO-ADMIN Form 004 METROPOLITAN MANILA DEVELOPMENT AUTHORITY

ver.0 (Request for REQUEST FOR TRANSFER
Transfer)
Name: ______________________________ Gender ________________ Date: _____________________
Age: _________ Scanning Area: ______________ Unit/Area of deployment: ____________________________
Reason for Transfer:

______________________________________________________________________________
______________________________________________________________________
(Attachment/s if there is any: _____________________)
___________________
Signature of Requester
Conforme:
_____________________________ ____________________________
(Sending/From) Division/Unit Head (Receiving/To) Division/Unit Head
RECORD OF CLEARANCE:
1. Cleared from money/supply/property accountability with TDO Transport and Supply Unit.
Yes No
Remarks: _____________________________________________________________________________
2. No pending complaint at the Traffic Investigation Unit (TIU).

Yes No
Remarks: _____________________________________________________________________________
Based on the evaluation conducted by this office, we certify that subject personnel are clear of money
and property accountabilities. No pending administrative/criminal case and is not a witness to any drug related
case in relation to RA 9165 and DOB regulation no. 6 series of 2008.
Processed by:
TOO III MARY JANE B. SALIBIO

OIC Administrative Division, TDO
Recommending Approval:
DIR. TEROY B. TAGUINOD, PESE DIR. NEOMIE T. RECIO

Director III for Enforcement, TDO Director III, TEC and OIC, TDO
Approved/Disapproved:
ASEC. ROBERTO T. ALMADIN

Assistant General Manager for Operations
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10. TDO-ADMIN Form 007 ver.0 (Certificate of Clearance)

TDO-ADMIN-007

__________________
Date
CERTIFICATE OF CLEARANCE
TO WHOM IT MAY CONCERN:
This is to certify that MR/MS._________________________________________________

Of ____________________________________________, this center has no money or
property accountability with this Office, and to hereby granted this certification of
clearance.
This certification is being issued upon request of MR. /MRS. _____________________ in

connection with his/ her _____________________ effective ______________________.
IMMEDIATE SUPERVISOR: No Pending Admin Case as of this date.

(Cleared as to Property/ UOVR)
______________________
TOO III MARY JANE B. SALIBIO

OIC Administrative Division, TDO
Recommending Approval:
DIR. TEROY B. TAGUINOD, PESE

Director III for Enforcement, TDO
Approved/Disapproved:
DIR. NEOMIE T. RECIO

Director III, TEC and OIC, TDO
ROAD EMERGENCY GROUP
I. INTRODUCTION
With reference to the Performance-Based Bonus for FY 2015, and pursuant to Item No.
4.2.a of Memorandum Circular No. 2015-1 entitled “Guidelines on the Grant of the
Performance-Based Bonus for Fiscal Year 2015 under Executive Order No. 80” this
Operations Manual will serve as a tool for measuring office and individual work
performance.
It contains of brief view of the Office history, its mission, vision and mandated tasks. It also
includes the organizational structure, responsibilities, work flowchart and operating
procedures (REG Protocol).
The existing Road Emergency Group is the forerunner of the then Metro Rescue under the
disbanded Directorate for Special Operations, then created through an Executive Order,
during the early part of CY 1990, but was subsequently placed directly under the Traffic
Discipline Office (TDO), formerly Traffic Operations Center (TOC) for funding purposes. Its
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role then was limited to a mere disaster coordinating arm of the National Disaster
Coordinating Council, OCD-DND during the outbreak of natural calamities in Metro Manila.
Since then, this has evolved and shifted/focused its tasks on the conduct of emergency
roadside operations along the major thoroughfares of Metro Manila, hence saving
the lives and limbs of vehicular roadside victims and ensure the free flow of traffic
along EDSA and other designated major thoroughfares in the metropolis.
It should be noted that the mandated task of this Office is based on the delivery of related
basic services that are immediately responsive to the needs of the public as embodied in
the MMDA Policy, which is to provide quality services, that are responsive to the needs of
the public, promptly delivered and economical, adherent to the highest standard of good
governance.
It is therefore hoped that whatever is the accomplishment/achievement of this Office, shall

contribute to the over-all effort of the Authority in its mandated task towards the continuous
development of Metro Manila as a livable and sustainable world-class metropolis at par
with those of other developing countries of the world.
With this Operations Manual, we do hope we will be able to provide an insight and better
grasp of what the Road Emergency Group is all about.
Vision
To create a metropolis, where people can avail of an efficient roadside emergency

response through quick response to post-roadside emergencies thereby preventing and/or
mitigating the occurrence of road traffic build-up and by reducing exposure to risk.
Mission
To respond to all road emergencies and remove all roadblocks and other obstacles thereby
ensuring the unimpeded flow of traffic along the main thoroughfares in the metropolis.
II. OBJECTIVES
1. To provide efficient and quick emergency response to roadside emergencies with-

in 15-minutes quick response time in Metro Manila.
2. To ensure the free flow of traffic along the major thoroughfares in Metro Manila by
removing all roadblocks and other obstacles after a roadside emergency.
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1. Emergency Station – emergency bases of Road Emergency Group located at
strategic areas of EDSA and Metro Manila
2. Metrobase – the department/office that facilitates the 136 Hotline of the Agency
(MMDA) and coordinates to other concerned offices
3. Rescue Base – central dispatch of the department that facilitates 0calls from the
Metrobase and concerned citizen/s relative to the occurrence of roadside
emergency operations, including coordination to the nearest emergency station for
the dispatch of resources needed
4. Roadside Clearing Operations – the act of responding to a reported stalled

vehicle/s or any accident-related obstruction along EDSA and other major
thoroughfares in Metro Manila
5. Roadside Emergency Response – the act of responding to a reported roadside

accident or medical emergency along EDSA and other major thoroughfares in Metro
Manila
6. Run Report – forms used to get the details and information about the patient and
incident
7. Scene size-up – ensuring the safety of the scene/area of incident
IV. ACRONYMS
BSI – Body Substance Isolation

G/L – Group Leader
HEO – Heavy Equipment Operator
MSA – Medical Services Assistant
REG – Road Emergency Group
T/L – Team Leader
TIF – Technical Inspection Form
TVR – Traffic Violation Report
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V. ORGANIZATION AND RESPONSIBIITIES
Edward C. Gonzales
HEAD
Hanna Kathleen H. Zaballero

Deputy Head
ADMIN GROUP
1. Lareza, Katherine E 8. Llantada, Jesus
2. Braganza, Jarwin G. 9. Ventura, Mildred
3. Macabuag, Judy Ann C. 10. Frades, Regina
4. Marco, Ronessa 11. Garcia, Ignacio Jr.
5. Roxas, Wilbert C
6. Santos, Roberto DC.
7. Villacampa, Maricar
MECHANIC GROUP
1. Dela Cruz, Ferdinand
2. Abad, Alfred S. 9. Garcia, German
3. Bacay, Oligario O. 10. Tejero, Chande P.
4. Bagonoc, Jacinto Jr. 11. Umbac, Mario O.
5. Cubar, Anthony S. 12. Enceso, Benvenido Jr
6. Dajucon, Roy P. 13. Leon, Ronnie B.
7. Fradejas, Jonathan 14. Singlatan, Celvin Q.
8. Regalario, Cecilio R.
Alpha Bravo
Group Group
Reyes, Rowena Villanueva, Nonilon
Group Leader Group Leader
Parma, Wenibel Gugol, Shayne Marian

Duty Officer Duty Officer
Villegas, Cesar Sepño, Roxan

Asst. Duty Officer Asst. Duty Officer
Medic Medic
Alfonso, Randy Jaime, Abigail Palma, Kathleen **Administrative Aide IV Antiojo, Marvin Macalalad, Brianne Reyes, Jean Marie
Karlo
Bacho, Maryel Las Piñas, Michael Paraiso, Clarence 1.Supan, Juslie Jimelle De Leon, Mark Macasaet, Julius Romano, Marie
Joe Jefferson Joseph Josephine
Bañanola, Mabutol, YvanJowe Reyes, Mark Rio De Leon, Rubelyn Mendoza, Leyda Marie Salandanan,
Reynaldo Evangeline
Concepcion, Macas, James Rubilla, Nathalia Enriquez, John Miro, Michael Samudio, Jehan Sheen
Kristopher Kenno Derick
Estocapio, Maria Momblanco, Santillan, Shenee Gadia, Annie Mae Montion, Josephine Siazon, Salve
Denise Carmelita
Fareñas, Erick Pacia, Ronald Terso, Joseph Lapera, Jonalyn Rayos, Webster Tiu, Nathaniel
Bryan Dominic
HEO HEO
Alcantara, Paolo Casas, Melchor Llarena, Rolando Gonzales, Gerson Bautista, Allan Estipular, Carlito Nebrida, Edwin Ventura, Jerry
Alvarez, Remy CasoroG, Michael Martinez, Reynald Guiritan, Mamerto Castro, Jonathan Gumban, Henry Octobre, Alexander Villena,
Emmanuel
Aoanan, Mark Dacuno, Jesus Medina, Neptali Mendoza, Eduardo Hamor, Brigido Jasmin, Errol Balico, Joel
Weylon III
Aquino, De Leon, Jonathan Sabio, Rolando Servano, Isidro Lapinig, Remigio Leonardo, Elmor Quintero, Alejandro Gerlaban,
Dominador Dominador
Avila, Lauro Dioquino, Ulysses Sarzuela, Santiago Cruz, Michael Leoncio, Sadel Ramirez, Judy Marcelino, Jeremiah
Francis O.
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Balayon, Fernandez, Subala, Mark Demetrio, Maguikay, Ras, Huberto Jr.

Albert Aubert Anthony Rogel Emerson
Cariño, Novy Galang, Arvin Villanueva, Espinosa, Mendoza, Santos, Danilo
Danilo John Leo Fernando
Charlie Delta Group

Group
Saet, Anna Liza Purificacion,
Group Leader Rochelle Group
Leader
Abenoja, Vanessa Ilagan, Oscar Jr.

Duty Officer Duty Officer
Alvarez, Gracielli Mamangon, Montric Paul

Asst. Duty Officer Asst. Duty Officer
Medic Medic
Alejo, Gerald Lacanlale, Rocky Quibuyen, Philip **Administrative Abao, Madel Fragata, Rodolfo Jr San Pedro, Diorel **Administrative
Christian Aide IV Nadiel Aide IV
Coronado, Luntao, Santos, Denisse Cometija, Marivonne Amparo, Aljohn Galin, Vicson M. Santos, Melissa Aquino, Lara
Lilibeth Krishandra B. Dale Edgar Mae
Cuadra, Marivi Magay, Roghien Sapalan, Joel Macaguiwa, Marian Avilla, Clodolfo Hernandez, Anna Solon, Rommel
Jr. Elizabeth
Domingo, Mallari, Tortoles, Jomel Azuelo, Marlon Lopez, John Subala, Bernadette
Michael Charmaine Vincent Elaine
Esguerra, May Miguel, Juvenal Castillo, Ulyssis Navarro, Micah Suguitan, Joseff
Ann Pauline Godfrey
Flores, Joanna Paz, Rafael Fernandez, Papa, Rosela
Joanne
HEO HEO
Abadilla, Coros, Kenji Nolasco, Marlon Cruz, Bobby Abarra, Rogelio Correa, Cipriano Lucas, Dominador Papa, Jann
Christopher Oliver Andrew
Abalos, Delos Santos, Pascua, Randy Nofies, Bernardo Adolfo, Orland Danga, Rosauro Mabagos, Victorino Salamanca, Dean
Reynaldo Jogar
Bonlagua, Deloso, Rey Raspado, Semic, Marcelino Alap-ap, Dela Cruz, Eric Martinez, Dexter Sayson, Elizar
Jerome Prudencio Vicente
Bulilan, Aries Dumlao, Oliver Serdoncillo, Jerry Apolinario, Facto, Ernesto Jr. Mateo, John Louis Silungan, Brian
Vicente
Cabariban, Gacusan, Alvin Suriaga, Asper Asuncion, Ferreria, Reynante Ocura, Lorenzo Tejones,
Elvis Roberto Christian Jude
Columbano, Lumabi, Paolo Suriaga, Rimel Cabrera, Jaime, Ericson Ojano, Rolando V.
Leonardo Gaylord
Conde, Rodelio Monzon, Harold Verba, Ruben Castillo, Jezel Ladignon, Marlon Olayta, levi Jr.
Total – 212 personnel **As of August 26, 2022

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2.1 General
 REG shall be responsible in responding to all road emergencies and
clearing of roadways from all types of obstructions caused by accidents
to ensure the smooth flow of traffic.

 To administer first aid/ medical intervention to victims/patients with in 15-
minutes quick response time before transporting the victim/patient to a
medical facility.
 Shall immediately respond and achieve the 15-minute quick response
time.
 To ensure the free flow of traffic along EDSA and other major
thoroughfares in Metro Manila.

 Shall be responsible in the rescue of victims of vehicular accidents and
other fortuitous events within the 15-minute quick response time by
administering life saving measures in transporting and properly
endorsing them to a medical facility.
 Shall also provide ambulance service and/or emergency transport of
patients whenever deemed necessary and/or as required and may
perform such other functions as directed.
 Shall also be responsible in the immediate response and towing of stalled
vehicles involved in accidents, fallen trees caused by accidents,
dislocated concrete barriers and the like within 15-minute.
2.3.1 HEAD
 Over-all supervision and management of the Road Emergency
Group in its mandated task in conducting roadside emergency
operations.
 Overseeing the repair and maintenance of assigned heavy
equipment and rescue vehicles/tools.
 Attendance to other related matters relative to the conduct of
emergency roadside operations.
 Performance of other duties and functions as may be required by
the Head or Superior.
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2.3.2 DEPUTY HEAD

 Directs supervision in the conduct of roadside emergency
operations including disaster response
 Directs supervision in the preventive maintenance and/or
rehabilitation of the assigned REG vehicle/s, tool/s and heavy
equipment
 Shall assist the Head in matters pertaining to Administrative and
emergency roadside operations
2.3.3 ADMINISTRATIVE PERSONNEL

 Prepares, supervises and submits accomplishment reports.
 Prepares, process and submits Daily Time Records (DTR) of REG
Personnel.
 Prepares and process RIS, PR and inventory and liquidation of
Supplies.
 Issuance of medical, office and lubricant supplies.
 Prepares and dispatch gasoline and diesel coupons to REG
Vehicles and equipment.
 Process and follow up office correspondence and personnel
benefits.
2.3.4 MECHANIC PERSONNEL

 Performs mechanical/electrical aspects of assisted REG vehicles,
tools and equipment.
 Repairs and/or replacement of defective spare parts/accessories
of assigned REG vehicles, tools and equipment.
 Assists in the conduct of roadside emergency/operation.
2.3.5 LIAISON OFFICER

 Assists in the preparation and processing of RIS, PR and
inventory and Liquidation of supplies.
 Process and follow up office correspondence and personnel
benefits.
 Provides messengerial and photocopying jobs as required.
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2.3.6 WELDER
 Performs welding/installation work on assigned REG vehicles,
tools and equipment.
 Fabrication and repair of rescue, emergency metal tools and
fixtures.
 Assists in the conduct of roadside emergencies/operations.
2.3.7 GROUP LEADER

 Over-all supervision and management of the group in its
mandated task on conducting roadside emergency operations.
 Overseeing the repair and maintenance of our assigned heavy
equipment and rescue vehicles/tools.
 Attendance to other related matters relative to the conduct of
the Head.
2.3.8 DUTY OFFICER

 Shall assist the Group Leader in the monitoring of reported
roadside emergencies.
 Shall facilitate phone and radio calls for monitoring reported
roadside emergencies.
 Shall dispatch needed rescue equipment and rescue vehicles to
reported roadside incidents.
 Shall collate and prepare daily and incident reports.
 Shall perform other duties and functions as may be assigned by
the Head/Supervisor.
2.3.9 MEDICAL SERVICES ASSISTANT

 Shall respond to reported roadside emergencies with dispatch or
immediately at the scene area upon receipt of report.
 Shall undertake first-aid assessment of the incident and the scene
area immediately upon arrival and transmit it to the rescue base
for any related required further response or action.
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 Shall undertake regular emergency roadside monitoring along

EDSA and other major thoroughfares in Metro Manila.
 Shall undertake required coordination in relation to the conduct of
 Shall perform escort services to assigned emergency heavy
equipment and rescue vehicles to facilitate or ensure the
unimpeded passage from traffic build-up or as the need arises.
 Shall perform such other functions as maybe directed/assigned by
the Head, Road Emergency Group and/or other superior officials
of MMDA.
2.3.10 HEAVY EQUIPMENT OPERATORS

 Shall operate all hydraulically operated equipment such as Crane,
Crane wreckers, fire trucks and wreckers/towers being used by
the Road Emergency Group.
 Responsible in towing stalled vehicles and/or vehicles involved in
accidents.
 Shall respond to vehicular fires, cleaning of spill and in clearing
thoroughfares from all types of road obstructions.
 Responsible in providing preventive maintenance to all REG
vehicles.
 Performs such other functions as maybe directed/assigned by the
Head, Road Emergency Group and/or other superior officials of
MMDA.
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PROCESS FLOW OF ROAD EMERGENCY CLEARING OPERATIONS

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PROCESS FLOW OF STAND BY OPERATIONS

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PROCESS FLOW OF TREATMENT OF WALK IN PATIENT

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PROCESS FLOW OF HUMANITARIAN ASSISTANCE TO DISASTER EVENTS
Disaster Occurrence
Verbal/ written instruction from the

President/ Chairman of the Agency
to give assistance
Preparation of vehicle/equipment units and personnel
Deployment of personnel and

equipment units
Request for Debriefing

to concerned Agency
(DSWD)
Submission of after-activity
report to Office of the Assistant
General Manager for
Operations and Office of the
Chairman
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PROCESS FLOW FOR MASS CASUALTY INCIDENT
Emergency call from a TRAFFIC ENFORCER / PRIVATE

CITIZEN / 911 / OTHER RESCUE GROUP DRRMO
METRO BASE/ HOTLINE 136 will receive and

coordinate the call
 Radio Operator from RESCUE ORENSE will call the nearest

Rescue Base to the incident area.
 Radio Operator will call back Metro Base for the dispatched unit/
equipment.
 Upon receiving information from the area of incident, Radio
Operator will call back to Metrobase for coordination with other
MMDA Offices, Local Government Units and or other Agencies
for needed manpower/ equipment at the area such as street
C
sweeper for clearing, uniformed personnel, additional tow
trucks, crane, fire trucks and the like. o
 If upon receipt of information, there are patients at the area, o
Radio Operator will coordinate to the nearest hospital if possible r
and necessary. d
i
n
RESCUE EMERGENCY STATION
a
t
 Upon arrival at the incident site, Response / Rescue team will i
call back to dispatch team for the additional information they o
gathered at the area which will be the basis of the request for n
additional manpower and equipment and the details of the
patient information and assessment which will be used in the
endorsement to a medical facility.
HOSPITAL/ TRAFFIC BUREAU/

IMPOUNDING AREA
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A. ROAD EMERGENCY GROUP - VEHICULAR ACCIDENT RESPONSE

PROTOCOL
3. Rescue Base
As the central command center of Road Emergency Group once informed about
the occurrence of an accident, the following procedures shall be observed and
recorded immediately.
3.1 Receiving/Documenting a call for assistance. Information to obtain

 Date
 Time
 Address/location
 Call Source/Identity of the origin of the call
 Victims (quantity and condition)
 Action taken (by the person who reported the incident)
 Other pertinent information
3.2 Advise nearest emergency station to the incident

 Rescue EDSA Roxas Boulevard Base – T/L
 Rescue Nagtahan Base– T/L – Manila
 Rescue Orense, Makati City
 Rescue Ortigas Base – T/L
 Rescue C-5 Ortigas Base – T/L
 Rescue EDSA Timog Base – T/L
 Rescue Commonwealth Base – T/L
3.3 Request/Dispatch available/nearest resources as the need arises.
4. Emergency Stations
Get details of reported accident upon dispatch of ambulance while on the way
to the incident site.
5. Scene Sized Up
5.1 Determine the following upon arrival at the site.

 Current situation – Determine actual state.
 Where is it going – Determine potential situation.
 How to control it – Determine operations and resources needed.
5.2 Basic information that should be relayed back to the dispatch office
upon arrival at the scene.
 Address/location – give the exact location or landmark of the
incident
 Type of incident – give the appropriate type of incident to the
dispatch office.
 Environmental condition – whether raining, sunny, or brown out
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 Current situation – give details to the dispatch office whether

the incident is still going on or there is no need for secondary
response/back up.
 Victims (quantity/condition) – does the number of Victims out -
numbered the number of responding personnel
 Resources needed – is there a need for more ambulance, fire
trucks, local police, Barangay Officials, Extrication., etc.
 Resource’s present – do not ask for resources already present
in the situation, unless needed.
**Vehicular accident-causing obstruction must be immediately responded

within 15-minute range from the time the Rescue Base received the call from
Metrobase to the arrival of responding Medical Team at the area of vehicular
accident/medical emergency.
** Must follow the “load and go” procedure to attain the 15-minute quick
response time thus preventing traffic build-up.
Priorities in securing the scene.

 Proper Vehicle Placement
 On arrival, if no hazards are present, and other units are at
the scene, park 20 meters past the scene. If your unit is
first, block the scene with your vehicle 20 meters before,
until other units arrive. Use the “rule thumb “.
 Isolate and mark the scene

 Provide early warning devices, flares, reflectorized tapes,
or other warning devices to warn others or that an incident
has occurred and avoid it.
 Mitigate risks
 Disconnect car battery (negative terminal) in motor vehicle
accidents, shut-off the main valve for gas leak, extinguish
fire with fire extinguishers, manage traffic hazards,
stabilize vehicles/structures, etc.
6. Gain Access
Analyze the needs for personal protections such as helmet, eye protection, self-
contained breathing apparatus, gloves etc. before attempting to gain access to
the victim. If access is simple (not requiring tools and special trainings) or readily
available, remove the victim in such a way as to minimize or avoid further injury.
4.1 Doors
 “Try before you pry”
 Ask the patient to assist in opening the door, either by unlocking
or rolling down the window.
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 Do the doors require force entry? If so, use a pry bar or

hydraulic tools.
4.2 Windows
 Make sure that the patient is protected from glass particles
 If you need to break the window, choose the one that is farthest
from the patient. Use a pointed tool. Strike tool against lower
corner of window and continue to strike in the same spot until
the window shatters
 Rear and side windows are made of tempered glass, which
shatters into small granules. The windshield is laminated and
can be removed in one piece.
7. Extrication And Emergency Care

Generally, if possible medical treatment should begin before the victim is
extricated.
5.1 Maintain your Body Substance Isolation (BSI) equipment.

5.2 Physical assessment as to vital signs and condition of the patient
including point of injuries.
5.3 Identify the medical history of patient, if conscious
5.4 Provide the medical intervention needed by the victim
5.5 Move the victim to ambulance for further management and transport
to nearest hospital.
8. Transporting the Victim
6.1 Advise Rescue Base of all details gathered and action/s taken.
6.2 Prepare Run Report (Patient Assessment) and shall advise Rescue
Base regarding the patient’s condition, whether it has improved or
got worst, while ambulance is on the way to a nearest medical facility
or a hospital for further treatment
6.3 Properly endorse the patient to the Doctor/Nurse or any available
medical personnel on duty, including his/her personal belongings. If
the patient refuses to be brought to a hospital, he/she should be
made to sign a waiver form, expressly stating that our attending
paramedics/rescue personnel are not responsible for the aggravation
of his/her illness or death if worse comes to worst.
6.4 Inform immediately immediate relatives of patient/s, with regards to
the 4 W’s and H.
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9. Reports
7.1 Responder shall relay all details to Rescue Base and shall prepare
corresponding report/s.
7.2 Rescue Base shall collate reports and shall submit it to the Head of
the Unit for perusal and notation on or before end of duty.
7.3 Major incidents shall be reported immediately to the Office of the
Chairman.
7.4 In normal routine operations. Daily Reports should be submitted not
later than 2:00 p.m.to the Office of the Director, Traffic Discipline
Office and the Office of the Assistant General Manager for
Operations, this Authority.
Weekly Reports shall be submitted every Wednesday of the week to

the Office of the Director, Traffic Discipline Office, Administrative
Services and Office of the Assistant General Manager for
Operations.
Bi-monthly and Monthly to the Office of the Director, Traffic Discipline

Office and Office of the Assistant General Manager for Operations.
And lastly the Quarterly, Semestral and Annual reports shall also be
submitted to concerned Offices, including the Corporate Planning
and Management Services and Office of the Chairman, this
Authority.
B. ROAD EMERGENCY GROUP - ROAD CLEARING/TOWING ASSISTANCE

PROTOCOL
1. Rescue Base
1.1 Rescue Base shall log all the details transmitted by Metro Base.
1.2 As the central communication center of Road Emergency Group,
once informed of the need for road clearing/towing assistance, it shall
immediately observe the following procedures.
 Receiving/Documenting a call for assistance.
Information to obtain
- Date
- Time
- Address/location
- Motor Vehicle Involved/Plate Number/Company etc.
- Problem/s encountered
- Action/s taken
- Other pertinent information
1.3 Duty Officer shall advise nearest Emergency Station to the area of
incident.
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1.4 Duty Officer shall dispatch needed available tow truck nearest to the
area of incident.
2.1 Get details of report from Rescue Base while preparing tow truck for
dispatch.
2.2 Towing Responder to advise Rescue Base upon touchdown and give
details of vehicle to be towed
2.3 Stalled Vehicle
 Tow Truck Personnel shall immediately tow the vehicle to the
nearest emergency bay and shall be given two (2) hours before
towing it to MMDA Impounding Area.
--Shall respond to the vehicle causing obstruction immediately
within 15 minutes range
--Tow vehicle to MMDA Impounding Area (ULTRA 1 & 2)
 Accomplish Technical Inspection Form (TIF) in two (2) copies,
Impounding Area copy and file copy
 Endorse towed vehicle to Impounding/Duty Officer within 45
minutes
 Advise Rescue Base and/or Metro Base for all actions taken
2.4 Vehicular Accidents

 Towing responder shall tow vehicle only after investigation
and/or extrication of vehicular patient was done. If possible,
within 15 minutes range upon receipt of call from Metrobase.
 Involved vehicle may be towed to Traffic Police Headquarter
within the area for further management
 Properly endorse to Traffic Bureau or Investigators including
personal belongings of the involved victims
3. Impounding Area
3.1 Receive towed vehicle and double check submitted Technical
Inspection form.
3.2 Issue Traffic Violation Report (TVR) to concerned driver of towed
vehicle.
 For heavy weighted vehicles
 For medium weighted vehicles
 For light weighted vehicles
3.3 Responsible for safekeeping and releasing towed vehicle.
4. Reports
4.1 Responder shall relay all details to Rescue Base and shall prepare
corresponding report/s.
4.2 Rescue Base shall collate reports and shall submit it to the Head of
the Unit for perusal and notation on or before the end of duty.
4.3 Major incidents shall be reported immediately to the Office of the
Chairman.
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4.4 In normal routine operations. Daily Reports should be submitted

not later than 2:00 p.m. to the Office of the Director, Traffic Discipline
Office and the Office of the Assistant General Manager for
Operations, this Authority.
Weekly Reports shall be submitted every Wednesday of the week to

the Office of the Director, Traffic Discipline Office, Administrative
Services and Office of the Assistant General Manager for
Operations.
Bi-monthly and Monthly to the Office of the Director, Traffic Discipline

Office and Office of the Assistant General Manager for Operations.
And lastly the Quarterly, Semestral and Annual reports shall also be
submitted to concerned Offices, including the Corporate Planning
and Management Services and Office of the Chairman, this
Authority.
C. ROAD EMERGENCY GROUP – STAND BY OPERATIONS

1. Letter of requests will be submitted by the interested parties to the Office of the
Chairman.
2. Approved Request (with approval from the Chairman, Office of the Assistant
General Manager for Operations and Office of the Director of Traffic Discipline
Office) will be forwarded to REG.
3. Upon receipt of the Approved letter of this Office, coordination will be done by
the REG Admin to the requesting party for the needed logistics.
4. Clarification or confirmation of the needed logistics will be made in a specific
event (i.e., fun run, bike run, concerts and the like) ADMIN will make a
deployment of personnel and equipment units/vehicles then submit it to the
Office of the Assistant General Manager for Operations thru TDO.
5. On the event, deployed personnel shall report to the focal person for deployment
and attendance.
6. After the event, accomplishment reports shall be made and submitted to the
Office of the Assistant General Manager for Operations and to the Office of the
Chairman whenever necessary.
D. ROAD EMERGENCY GROUP – TREATMENT OF WALK-IN PATIENT

1. Personnel shall attend to walk in patients.
2. Medical team/medics shall get the patient information, injuries/chief complaints,
patient history and baseline vital signs.
3. Upon gathering such information, medics shall coordinate the condition and
status of the walk-in patient to Rescue Base.
3.1 If the patient needs further medical attention, the medic of the
emergency station shall relay it Rescue Base and Rescue Base will
call/ coordinate it to the nearest government hospital and sometimes
to the patient’s hospital of choice.
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3.2 If the patient does not want to be brought to medical facility, it is the
responsibility of the medical team to let the patient sign a waiver
stating that the team is free from any legal liabilities.
E. ROAD EMERGENCY GROUP – HUMANITARIAN ASSISTANCE TO DISASTER

EVENTS
1. Verbal and or written instruction mandated from the President and or from the
Chairman of the Agency shall be the point of reference for the operation.
2. The dispatched team shall report to the focal person at the area.
3. The duration of operation shall depend on the operational period set by the
Agency or the Office of the President.
4. Request for Debriefing to the Department of Social Welfare and Development.
5. Accomplishment report shall be submitted to the Office of the Head, Road
Emergency Group, Office of the Assistant General Manager for Operations and
Office of the Chairman, this Authority.
F. MASS CASUALTY INCIDENT
1. Rescue Base
1.1 As the central command center of Road Emergency Group once
informed about the occurrence of an accident, the following
procedures shall be observed and recorded immediately.
1.2 Receiving/Documenting a call for assistance. Information to obtain
 Date
 Time
 Address/location
 Call Source/Identity of the origin of the call
 Victims (quantity and condition)
 Involved vehicles
 Action taken (by the person who reported the incident)
 Other pertinent information
1.3 Advise nearest emergency station to the incident
 Rescue EDSA Roxas Boulevard Base – T/L
 Rescue Nagtahan Base– T/L – Manila
 Rescue Orense, Makati City
 Rescue Ortigas Base – T/L
 Rescue C-5 Ortigas Base – T/L
 Rescue EDSA Timog Base – T/L
 Rescue Commonwealth Base – T/L
1.4 Request/Dispatch available/nearest resources as the need arises.
2.1 Get details of reported accident upon dispatch while on the way to
the incident site.
3. Scene Sized Up
3.1 Determine the following upon arrival at the site.
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 Current situation – Determine actual state.

 Where is it going – Determine potential situation.
 How to control it – Determine operations and resources
needed.
3.2 Basic information that should be relayed back to the dispatch office
upon arrival at the scene.
 Address/location – give the exact location or landmark of the
incident
 Type of incident – give the appropriate type of incident to the
dispatch office.
 Environmental condition – whether raining, sunny, or brown out
 Current situation – give details to the dispatch office whether
the incident is still going on or there is no need for secondary
response/back up.
Victims (quantity/condition) – does the number of Victims out -
numbered the number of responding personnel
 Resources needed -- is there a need for more ambulance, fire
trucks, local police, Barangay Officials, Extrication., etc.
 Resource’s present – do not ask for resources already present
in the situation, unless needed.
4. Coordination
4.1 In cases that the number of patients/ vehicles involved exceeded in
the number of available REG dispatched units, the crew at the area
must call Rescue Base for the needed additional resources at the
area.
4.2 Rescue base will then call Metrobase to coordinate the augmentation
of needed manpower, rescue vehicles and/or equipment to other
MMDA Offices, other Government Agencies and Local Government
Units.
G. IN CASE THAT THE RESCUE VEHICLE IS INVOLVED IN AN ACCIDENT
1. If the REG rescue vehicle/ equipment is involved in an accident, the transport

officer/ heavy equipment operator/ driver must coordinate the incident to the
Team Leader/ Group leader.
2. The Group Leader shall inform the Deputy for Operations and the Head about
the said incident.
3. The transport officer/ heavy equipment operator/ driver together with the other
involved party must proceed to the nearest Traffic Bureau or Police station to
report the incident and for preparation of police report and agreement
statement.
4. The development of the agreement then be relayed to Rescue Base to be
advised to the Head and Deputy for Operations.
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H. MMDA HEADQUARTERS/FACILITIES DISASTER RISK REDUCTION AND

MANAGEMENT
1. FIRE
1.1 Fire Prevention
 There should be available fire extinguishers. Check the
expiration date.
 Check all the electrical wirings. Prevent exposed wirings (bitten
by rats).
 Check if the fire alarms are working properly.
 Provide clear, unobstructed and accessible walkways and
routes toward the emergency fire exits.
 Familiarize employees of the prescribed evacuation plan.
 Unplug all appliances and office equipment when not in use.
 Turn off the aircon when not in use.
1.2 In Case of Fire

 Control sources of ignition or fire. Use fire extinguisher.
 Activate fire alarm system and get out of the building
immediately using emergency fire exits.
 GASD shall turn off the main switch.
 The Marshall shall ensure and check that no one is left behind.
 Call the nearest fire department and report the fire incident.
1.3 After Fire Incidence

 The MMDA Public Safety shall be responsible for the
assessment and evaluation of damage to property and
casualty. TDO personnel shall follow Management instructions.
2. EARTHQUAKE
2.1 Damage Prevention
 Remove unnecessary heavy materials above the cabinets.
 Shelves should be stable to prevent them from falling during an
earthquake.
 Provide clear, unobstructed and accessible walkways and
routes towards the emergency fire exit.
 Familiarize employees of the prescribed evacuation plan.
2.2 In Case of Earthquake
 Perform “Duck, Cover and Hold”.
 Don’t panic, get out of the building.
 Activate fire alarm system and get out of the building
immediately using emergency fire exits.
 The Marshall shall ensure and check that no one is left behind.
 Proceed to the designated Oplan Yakal Quadrants (North,
South, East and West)
2.3 After Earthquake
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casualty. TDO personnel shall follow Management instructions.
3. SUPER TYPHOON
3.1 Damage Prevention
 Check and repair storm drainage lines for water leaks.
 Clean and de-clog nearest drainage and canal within the
premises of the building.
 Ensure that trees are properly tied and stable.
3.2 During Typhoon

 Listen to news update on the radio or update yourself of the
news in the internet.
 Stay indoors.
 Ensure that there are no materials left on the floor that may
get wet when flooding occurs. Put them in a higher place.
3.3 After Typhoon

casualty. TDO personnel shall follow Management
Instructions.
4. COVID -19 DISEASE MANAGEMENT
4.1 Protocol For Covid 19 Pandemic

As per guidelines set, the Metropolitan Manila Development Authority
governed by the Department of Health on Covid-19 pandemic,
personnel of Traffic Discipline Office shall:
 Always observe the proper wearing of Personal Protective

Equipment (face mask and face shield).
 Practice minimum health standard set by the Inter Agency
Task Force for Covid-19 and the Department of Health at all
times.
 Maintain one (1) meter Social Distance.
 If the employee is experiencing symptoms or was exposed to
a positive Covid-19 case, the employee must inform the
MMDA Clinic (Dr. Ombina) for proper monitoring by medical
staff and coordination to a swab testing and quarantine facility.
 If the employee is having symptoms such as cough, fever or
other flu-like signs, the patient must not report to work
anymore and must immediately advice his/her Immediate
Superior or Division Head for proper coordination to MMDA
Clinic for scheduling of swab testing and health monitoring.
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VII. RECORDS
1. Accident Report
3. Vehicle Dispatch
VIII. APPENDICES
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REG UNIFORM
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REG UNIFORM
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 TDO-REG-001-ver 0 (Clearance to
Release Form)
 TDO-REG-002-ver 0 (Incident Report

Form)
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 TDO-REG-003-ver 1 (REG Order of

Payment Form)
 TDO-REG-004-ver 1 (Run Report

Form)
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 TDO-REG-005-ver 0 (Waiver
Form)
 TDO-REG-006-ver 0 (Daily
Driver’s Vehicle Checklist
Form)
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 TDO-REG-007-ver 0 (Borrowers Slip)

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 TDO-REG-008-ver 0 (Acknowledgement Letter)

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 TDO-REG-009-ver 0 (Client Satisfaction Form)

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TRAFFIC ENGINEERING CENTER

ADMINISTRATIVE SUPPORT GROUP
I. Introduction
Under the office of the Director, the Administrative Support Group composed of eighteen (18)
personnel, functions as the Administrative Division of the Traffic Engineering Center (TEC),
mainly responsible in the safe keeping of various records pertaining to personnel,
communication and other documents relative to traffic engineering and management. The
Administrative Support Group also provides general services, such as supplies, liaison,
maintenance records, design/layout and printing of various documents and assists in the
formulation of policies, rules and regulations for the Traffic Engineering Center (TEC).
II. Objectives
Evaluates and monitors sufficiency of capable workforce to ensure that the works performed
by the Office are completed within the prescribed deadline, prepare communications and
assists the Director and other responsible groups in the preparation and submission activities
and regular operation/maintenance functions and maintains effective liaison/coordination with
other government agencies regarding the traffic engineering and management aspect of the
MMDA.
III. Definition of Terms
1. 201 File - Compilation of records of personnel
2. Daily Time Record - Use for time and attendance system to record when
Employees start to work.
3. File - Documents record
4. Forms - Sheet of paper used by personnel that needs to be

filled-up when necessary such PDS, Locator Slip, Health Monitoring Slip, Requisition
Issuance Slip,SALN, ITR etc.
5. Leave Application - In general, appointive officials up to the level of heads of

executive department, heads of departments, undersecretaries and employees of the
government whether permanent, temporary or casual, who render work during the
prescribed office hours, shall be entitled to 15 days vacation and 15 days sick leave
annually withfull pay exclusive of Saturdays, Sundays, Public Holidays, without
limitation as to the number of days of vacation and sick leave that they may accumulate.
(Amended by CSC MC Nos. 41,. Series of 1998 and 14 series of 1999.
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5.1 Sick Leave

5.2 Vacation Leave
5.3 Emergency Leave
5.4 Forced Leave
5.5 MC-6 priviledge
5.6 Paternity Leave
5.7 Maternity Leave
5.8 Solo Parent Priviledge
6. Leave Cards - Monitoring sheet of employees earned leave and absences.

7. Plantilla - Contract of employed employee
8. Individual Performance Commitment and Review (IPCR)- Documents uses
to measure an employee’s workplace performance.
9. Record Book - Compilation of all documents received and released files
10. Supplies - Materials needed by the Office for regular work
IV. Acronyms
CoA - Certificate of Appearance

CoE - Certificate of Employment
DTR - Daily Time Record
ITR - Income Tax Return
PR - Purchase Request
PDS - Personal Data Sheet
RIS - Requisition Issuance Slip
SALN - Statement of Assets, Liabilities and Network
IPCR - Individual Performance Commitment and Review
OPCR - Office Performance Commitment and Review
RAUT - Rate of Absences, Undertimes and Tardiness
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V. Organization and Responsibilities

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5.1 General
 Performs general administrative functions such as personal transactions, clerical
services and records management. Prepares TEC procurement programs and
requisition of supplies and materials and/or supervises the utilization of procured
properties and keep records of the accountabilities of TEC personnel. Maintains
effective liaison or coordination with other government agencies, within the
Authority or other agencies with respect to administrative matters. Prepares and
check DTR of TEC personnel to effect up-to-date payment of salaries, wages
and other benefits

 Shall maintain a 201 file records of TEC personnel and other related Traffic
Engineering and Management.
 Shall promptly administer services related to the Traffic Engineering Center
concerns.
 Shall immediately respond to inquiries and problems with regards to TEC
personnel.

Administrative Officer IV - Serve as Chief, supervision of
TEC personnel, check and review the draft
communication and make necessary revision.
Attends meetings, seminars, conferences
related to TEC personnel and benefits of such.
Executive Assistant II Conducts research and submit proposals

related to Traffic Engineering and
Management, assists the Office of the Director
in reviewing, evaluating and checking of
various documents/correspondences.
Administrative Assistant II Collects and compiles TEC accomplishment

reports and transmitted to the concerned
office, draft reply letter pertaining to traffic
engineering and management such as
Indorsements, Memos, Voucher for Billings.
Adherence to all memos, as required by the
Clerk IV Received and records RIS/PRs, Billings,

Voucher. Checked and Monitors various
billings, and prepared accomplishment
reports.
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Clerk III Processed leave applications , update and

maintain the record of TEC personnel
accumulated leave, scanned documents prior
to delivery, barcoding
Data Controller I Prepares necessary supporting documents for

the DTR’s of TEC personnel, and monitoring
report like rate of absences, undertimes and
tardiness.
Statistician Aide Received, records, encodes and released

various incoming and outgoing documents
and makes follow-up of the same, preparation
of daily vehicle dispatch for TEC service
vehicles and conducts canvas of materials
needed for TEC service vehicles, prepares
gas coupon for weekly consumption.
Reproduction Machine Optr. Operates and maintain cleanliness of Xerox

machines and other related equipment.
Engineering Aide Serve as messenger, conducts delivery of

various documents to LGUs, private sectors
and MMDA premises.
Admin. Aide II Operates computer and, prepares design and

layout informative materials, responsible for
printing of banners, flyers and other
information campaign of the MMDA Authority.
Traffic Aide II (dispatcher) Responsible for the dispatch of service

vehicles for the daily activities of TEC
division/units. Prepares gas coupon for weekly
consumption of TEC service vehicles and
other equipments.
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VIII. RECORDS
- 201 File
- Accomplishment Reports (Annual, Monthly, Quarterly and Weekly)
- Income Tax Return (ITR)
- Statement of Assets, Liabilities and Networth (SALN)
- Approved Leave Application/DTR
- Individual Performance Commitment and Review (IPCR)
- Plantilla appointment
- Notice of Salary Adjustment (NOSA)
- Approved Communications related to Traffic Engineering and Management
VIII. Appendices
 Form01 – TDO-TEC-001 (Action Slip)

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CONSTRUCTION DIVISION
I. INTRODUCTION
The Construction Division is the Engineering Arm of the Traffic Engineering Center who is in-
charged in the implementation of Traffic Infra of the Agency which is to be done By-Contract
and In-House Implementation. This Division is aware of the vital needs to implement quality
infrastructures projects to ensure safety and convenience to the General Public and its
compliance of completed works to plans and specifications. And further, aims to increase the
efficiency of traffic and transport operations on the roadway system, to preserve the Urban
Transport Infrastructure.
II. OBJECTIVES
1. To help increase the efficiency of traffic and transport operations, to preserve the Urban
Transport Infrastructure.
2. To contribute to poverty alleviation by facilitating access to public transport by the poor.
1. Approved Budget for the Contract – refers to the budget for the contract duly approved
by the Head of the Procuring Entity.
2. As-Built Plan – it indicates the in-place/actual work done on site.
3. By-Administration – it is the type of project implementation wherein we use the skilled
labor, equipment and materials of the Authority.
4. By-Contract – it is the type of project implementation where the procuring entity is
engaged with the private contracting group.
5. DPWH Standard Specifications – covers the public works governing specifications pay
items for the project.
6. Lay-out – sometimes called staking out, is the process of transferring the roadway plan
measurement to the ground of the site.
7. Program of Work – refers to the document that describes the sequence in which tasks
must be carried out. It also includes the summary of cost and estimates of quantities of a
proposed project.
8. R.A. 9184 – known as the Government Procurement Reform Act of the Philippines, An Act
Providing for the Modernization, Standardization and Regulation of Procurement Activities.
9. Terms of Reference (TOR) – contains the special specifications of required works that
are not included in DPWH Standard Specifications and R.A. 9184.
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IV. ACRONYMS
ABC – Approved Budget for the Contract

DPWH – Department of Public Works and Highways
POW – Program of Work
RO – Resumption Order
SI – Site Instruction
SWA – Statement of Work Accomplished
SO – Suspension Order
TOR – Terms of Reference
VO – Variation Order
 Organizational Chart
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1. General
o Traffic Engineering Center – Construction Division shall perform duties,
responsibilities and main activities regarding the implementation of By-
Contract and In-house constructions of MMDA
2. Target and Goals

o Efficient traffic system paves the way to a nation’s progress and development,
notwithstanding, its pivotal role in the timely rescue of lives and limbs and
properties (e.g. the timely arrival at hospitals of patients with emergency
cases, fire trucks on fire scenes within the shortest possible time).
o Moreover, it will be highly relevant to mention that majority of TEC employees

have been conscientiously attending to their duties and responsibilities beyond
working hours, especially, at the height of the finalization and implementation
of major programs of the MMDA which includes, but not limited to the seven
(7) major corridors, the construction of loading/unloading bays, gantries,
signages, footbridges, the In-House construction activities at various locations
in Metro Manila.

o Implementation and monitoring of work activities of civil works, geometric
improvement works, loading/unloading stations, gantries, footbridges By
Contract and In-House implementation.
o Preparation of cost estimates, programs of works, bidding documents and pre-

procurement activities for traffic engineering projects.
o Implementation of road inventory surveys to determine road configuration and

physical attributes to be used in the geometric design of roads,
o Preparation of Detailed Engineering Plans and Designs for infrastructure and

small scale implementation.
o Assists other units in devising comprehensive plans and strategies for

emerging urban traffic and transport major concerns and program directions.
o Policy planning, including the establishment of national objective in relation to

wider social and economic goals.
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3.1 Engineer V
- Supervision and Checking of Detailed Cost Analysis of Pay Items /
POW for road improvements and related works.
- Supervise/formulate methodology for the execution of works
relative to technical assistance being extended by the technical
personnel.
- Supervision of in-house personnel and related construction
activities.
- Project supervision being implemented by contract.
3.2 Engineer IV
- Project supervision and contract management.
- Studies and evaluates researches made on the development of
plans and programs of the Traffic Engineering Center and submits
recommendation on the same, plans and updates policies,
guidelines and regulations to transport facility operations in Metro
Manila.
3.3 Planning Officer IV

- Checking and Evaluation of Breakdown, Cost Estimates, Program
of Works (POW), Approved Budget for the Contract (ABC),
Purchase Request (PR) and Requisition and Issuance Slip (RIS).
- Checking and evaluation of Billing documents including Variation
Orders.
- Prepares necessary Document and report needed for Annual
budgeting including preparation of Project Procurement
Management Plan.
- Project Development and formulation of Transport and Traffic
Management Projects including attending meetings, preparation of
reports and collaboration with different divisions of MMDA and
other government agencies.
- Attends meetings, seminars, training workshops and prepare
reports and documents relating to Gender and Development
(GAD), Quality Management System (QMS), and ISO 9001:2015
certification of MMDA.
3.4 Engineer III

- Project supervision and contract management, prepares variation
orders, billings, accomplishment reports, cost estimates, POWs,
ABCs and breakdown.
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- Participation in checking and review of As-built plans of MMDA

implemented projects.
3.5 Engineer II
- Coordinates with utility companies regarding relocation, removal
and assitance for the project.
- Prepares cost estimate and canvass for the supplies and materials
for the project.
- Provide assistance in preparation for plan layout, project cost
estimate, POW and ABC.
- Prepares inspection reports, endorsement, memorandum,
communication letters, including responding to complaints from
PCRMU.
- Encoding of Detailed Unit Price Analysis (DUPA) of TEC
Construction Division for updating purposes.
3.6 Planning Officer II

- Project supervision and contract management, prepares variation
orders, billings, accomplishment reports, cost estimates, POWs,
ABCs and breakdown.
- Participation in checking and review of As-built plans of MMDA
implemented projects.
3.7 Project Evaluation Officer III

- Assists in Project Supervision/Coordination of affected utilities to
agencies concerned.
- Supervision in assessment/evaluation, coordination, inspection/
inventory, lay-out and preparation of estimate for the MMDA
proposed projects.
- Validation of completed and remaining works in the project.
- Plotting of completed works on the plan.
3.8 Project Evaluation Officer II

- Supervision of civil works for In-House Construction of traffic-infra
related projects.
- Undertakes lay-out work of traffic related projects.
- Undertakes inspection of traffic related Public Concerns.
- Prepares Purchase Request (PR) of the Procurement of
Construction Materials and requests for utilization of petty cash in
the emergency purchase of goods related to service vehicle of the
In-House Construction.
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- Coordination with other MMDA Offices for the supply of

construction materials and equipments and discuss other related
matters prior to in-house construction.
3.9 Engineering Assistant

- Assists the Engineer in conducting Inventory and Project
Monitoring Inspection.
- Assist in the implementation of Traffic Management
Measures/Innovation.
- Assist in the supervision/monitoring of project implementation and
in coordination with the establishments and residents affected by
the project.
- Assists the engineering staff in preparation of reports in various
engineering works including Billings/POW/ABC/Bid
Documents/Breakdown/Purchase Request/Cash Advance
documents for TEC projects.
- Prepares inspection reports, endorsement, memorandum,
communication letters, including responding to complaints from
PCRMU.
- Encoding of Detailed Unit Price Analysis (DUPA) of TEC
Construction Division for updating purposes.
3.10 Computer Operator II

- Records incoming/outgoing correspondences and other
documents at the Office of the Chief, Construction Division. Hand
carries various correpondences and other documents to other
division
- Ass ists engineering staff by encoding inspection reports, cash
advance documents, technical specifications and updating of
construction materials inventory.
- Encoding of Weekly Accomplishemnt Report and Weekly Work
Schedule of Construction Division
3.11 Controller I & II

- Assists the Engineering Staff in the preparation of accomplishment
reports in various on-going projects including provision of technical
assistance during online/zoom meeting and mapping. Prepares
powerpoint presentation.
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- Encodes and consolidate reports and letters from different

concerned agencies regarding complaints, comments on various
Engineering works.
- Encodes Project Billings and Certificates, Variation Orders,
Suspension and Resumption Works, POW, ABC, Bid Documents,
Unit Cost Analysis, Breakdown.
- Assists in the encoding of budgetary requirements of Traffic
Engineering Center and other reports for submission to the Office
of the President, NEDA, DBM and COA
- Undertake research works on MMDA action plan as to viability of
the project.
- Utilize AutoCAD in preparing the design and plans of footbridges
and other construction projects.
3.12 Construction Foreman

- Supervision of civil works for In-House construction of traffic infra
related projects.
- Coordination with other MMDA Offices for the supply of
construction materials and equipments and discuss other related
matters prior to in-house construction.
3.13 Painter I & II
- Undertakes labor for civil works for in-house construction of traffic
infra related projects.
3.14 Driver I
- Transport technical personnel in performing their task.
- Responsible in cleaning and maintenance of assigned vehicle.
3.15 Carpenter I
3.16 Mason I
3.17 Laborer II
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6.1 Project Implementation Procedure
6.1.1 Pre-Construction Activities
1. Construction Planning
 Site verification prior to preparation of construction plan and details
 Inspection of affected existing facilities
2. Scheduling
 Preparation of Construction Details
 Quantification of Works
 Preparation of Unit Cost Analysis
 Preparation of Program of Works (POW) and Approved Budget for the Contract
(ABC)
3. Procurement Stage
 Preparation of Bid Documents, Specifications and Terms of Reference (TOR)
6.1.2 Project Implementation (By-Contract)
1. Review of Implementation Plan

2. Coordination with Local Government Units (LGUs), DPWH, affected Utilities and
Establishments and other concerned agencies
3. Securing of Permits (MMDA, LGU, Barangay, DPWH, etc.)
4. Contract Management in compliance with R.A. 9184 and DPWH Standards and
Specifications Manual
5. Project Documentation
 Preparation of Progress Billings
 Preparation of Suspension Order and Resumption Orders
 Preparation of Variation Orders, if any
 Preparation of Liquidated Damages, if any
 Checking and Evaluation of As-Built Plans and Quantity
 Punchlist of Minor Defects/Remaining Works
 Issuance of Final Inspection Report and Acceptance
 Issuance of Certificate of Project Completion
6.1.3 Project Implementation (By-Administration)
1. Site Visit and Stake-Out

2. Coordination with LGU, DPWH and other affected utilities
3. Preparation of materials and tools for the Project and orientation/ mobilization of
laborers
4. Construction stage including Project Supervision
5. Project Monitoring and submission of Accomplishment Report
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VII. RECORDS
- Program of Works (POW)

- Statement of Work Accomplished (SWA)
- Approved Budget for the Contract (ABC)
- Concrete Pouring Request
- Daily/Weekly/Monthly/Quartery/Annual Accomplishment Reports
- Site Instructions
- Suspension Orders
- Resumption Order
- Final Inspection Report
- Final Acceptance Report
- As-Built Plans
VIII. APPENDICES
 Form01 – TDO-TEC-C-001 (Itemized Cost of Change Order)
TDO-TEC-C-001-ver 0
ISO 9001:2015 CERTIFIED
ITEMIZED COST OF CHANGE ORDER NO. ___ & EXTRA WORK ORDER NO.____
WITHIN THE LIMIT OF VARIATION ORDER No. ____
Name of Project
Contractor
ITEM ORIGINAL NEW

DESCRIPTION UNIT
NO. QUANTITY UNIT PRICE AMOUNT QUANTITY UNIT PRICE AMOUNT
TOTAL - -
Original Contract Amount : P Original Contract Time C.D.

Net Cost of Previous Change : Days Added to Previous Change C.D.
Net Cost of this Change : Days Added to this Change C.D.
Estimated Revised Contract Amount : P Revised Calendar Days C.D.
Prepared by: Checked and Submitted by: Approved:
___________________ ___________________ ____________________

Project Engineer, TEC Engineer V, TEC Director III - TEC
and OIC - TDO
TDO-TEC-C-001-ver 0
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Form02 – TDO-TEC-C-002 (Variation Order)

TDO-TEC-C-002-ver 0
TRAFFI C ENG I NEERI NG CENTER

MMDA Bldg., EDSA cor. Orense St.
Guadalupe, Makati City
NAME OF PROJECT :
VARIATION ORDER No. ____
TO CONTRACTOR :
You are hereby directed to make herein described changes from the plans and specifications, or do the following described work not included in the original plans and specifications
DESCRIPTION OF WORK DONE DEDUCTION IN QTY. :
DELETED ITEM :
: ADDITION IN QTY. :
ADDED ITEM :
REASON FOR CHANGE :
WORK TO BE PERFORMED AT : Contract Cost / Agreed Cost

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Form03 – TDO-TEC-C-003 (Statement of Work Accomplished)

TDO-TEC-C-003 1 of 1
Flood Control and Sewerage Management Office

TRAFFIC ENGINEERING CENTER
CONTRACTORS STATEMENT OF WORK ACCOMPLISHED
Period covered from ________ to _________
PROJECT NAME:
CONTRACTOR :
Payment Certificate No. 1
Item Total Unit Contract Total Quantity Quantity Total Balance Cost of Cost Cost Balance
No. Description Unit Quantity Price Amount Approved in Approved in Quantity to of Previous of this to of
(Pesos) (Pesos) Previous Billings this Billings this Date Quantity Billing Billing Date Cost
SUB-TOTAL
TOTAL
We hereby certify that the Statement of Work Accomplished stated on this page is true and correct.
Submitted by: Checked by: Recommending Approval: Approved:
NAME NAME NAME NAME

AMO/AUTHORIZED REPRESENTATIVE Project Engineer, TEC Engineer V, TEC Director III - TEC &
NAME OF THE COMPANY OIC - TDO
Form04 – TDO-TEC-C-004 (Concrete Pouring Request)

TDO-TEC-C-004-ver 0

Date :
Permit No.
CONCRETE POURING REQUEST
Name of Project:
Contract Package:
Project Location:
Name of Contractor:
Part of Structure/Section to be poured:
Station Limits / Section:
Estimated Volume (m³): Concrete Strength:
Maximum Slump: Maximum Aggregates:
Types of Mixtures: Admixtures:
Permit to pour concrete is hereby requested on at AM/PM
Actual Time Started: Time Completed : Actual Date :
Requested by:
Contractor
Position
CHECKLIST
DESCRIPTION UNIT DESCRIPTION UNIT

Concrete Vibrator Cylinder Molds
Protective Covering Material Slump Cone
Warning Signs / Barricade / Flagmen Plumbness
Concrete Saw Quality Materials Used (Result of
Concrete Block Spacers Design/Trial Mix, Test Reports, etc.)
Finishing Tools /Equipment (screeder, Lighting System
broom, etc..) Falsework / Formwork Adequacy
Line and Grade Alignment (form setting, EMBEDDED ITEMS
elevations, etc.) • Anchor Bolts
Required Construction Equipment • Plumbing Lay-out
REBARS (Roughing-ins)
• Grade • Electrical Lay-out
• Size / Diameter (Roughing-ins)
• Quantity Others
• Splicing
• Bend
• Spacing
• Concrete Covering
CHECKED AND INSPECTED BY: DATE REMARKS
PROJECT INSPECTOR
REQUEST APPROVED DISAPPROVED
TDO-TEC-C-004
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Form05 – TDO-TEC-C-005 (Daily Accomplishment Report)

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PLANNING AND DESIGN DIVISION
I. Introduction
The Planning and Design Division is located at ground the floor of MMDA Main Building.
The division has four (4) sections, namely: Planning/Road Inventory Survey/TMC survey,
Design and Estimate, Vissim and Pavement Markings.
The implementation of infrastructure and any traffic-related project is based on a

preliminary study which the Planning and Design is in-charge. Thorough research, traffic
data collection, determining road condition, analysis and decision making to formulate and
create strategic planning, use of standards and specifications of various engineering
structures and geometric designs of road using advanced technology like Automatic
Computer-Aided Design (AutoCAD) and the state-of-the-art Traffic Simulation Software
(VISSIM) are the functions of the Division. It also provides lectures on traffic engineering
and management at the Traffic Academy to educate motorists, pedestrians and traffic
enforcers.
The Roadway Private Utilization Permit (RPUP) pursuant to Resolution No. 13-10
Series of 2013 stating “Adopting Rules on the use of Roads in Metro Manila in conducting
Fun Runs, Motorcades, Filming and other special events” is primarily being implemented
by the Office of the Chairman but was tasked to TEC since October 2016 for the processing,
assessment, evaluation and issuance of permit to different organizers and private entities
applying to conduct any of the said events. The application and authorization to use the
road will depend on the availability of the proposed locations for approval of the MMDA
Chairman.
II. Objectives
To provide efficient, effective and strategic planning and rapid, free and safe flow of traffic
within Metro Manila and nearby areas.
To ensure safe movement of vehicles, people and services.
To formulate and develop strategies to improve traffic operations and safety within the
Metropolis
1. Traffic Engineers – Applies principles and practices in the design and construction of
roads, freeways, and other means of ground transportation. They focus mainly on
research for safe and efficient traffic flow, such as road geometry, sidewalk and
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crosswalk, cycling infrastructure, traffic signs, road surface marking and traffic lights.
Traffic engineers deals with the functional part of transportation system.
2. Traffic Management Plan – a document that details the way activities in the road
corridor will be carried out to minimize inconvenience and help ensure road users and
workers to remain as safe as possible.
- Is a site-specific plan that covers the design, implementation,
maintenance and removal of temporary traffic management measures while work
activity is carried out in the road corridor (road, footpath or beam)
- The plan details how road users – including cyclists and pedestrians
directed around a work site, accident, or other temporary road disruption, to minimize
inconvenience while providing safe conditions for both the road users and those carrying
out activities.
3. Traffic Survey – an activity undertaken to determine the volume and/or nature of traffic
utilizing a particular route.
4. Road Inventory Survey – used for planning and design purposes. It provides the
designer with information about the project site, road condition, capture current and past
road system data, road width, road length and pavement type.
5. Footbridge – also called pedestrian bridge, pedestrian overpass or pedestrian

overcrossing, is a structure designed for pedestrians and in some cases cyclists, animal
traffic and horse riders.
6. Road Signs – facilities erected at the side of or above roads to give instructions or
provide information to road users
7. Pavement Markings – applied to convey messages to roadway users. They indicate

which part of the road to use, provide information about condition ahead, and indicate
where passing is allowed.
8. Thermoplastic – is a hot compound applied on roads for the creation of highly reflective
stripping with long term performance. Thermoplastic is based on either alkyd or
hydrocarbon resins and contains a significant portion of premix glass beads.
9. Thermoplastic road marking paint – also called hot melt marking paint, is a kind of
powder paint.
10. Total Station – is an electronic/optical instrument used for surveying and building
construction. The total station is an electronic theodolite (transit) integrated with an
electronic distance measurement (EDM) to read slope distances from the instrument to
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a particular point and an on-board computer to collect data and perform

advanced/coordinated/based calculations.
11. Visual Simulation Software – it is a micro-simulation program for multimodal traffic

flow modelling and allows to model up to 20 signals in 10Km X 10Km area.
12. AutoCAD - is a computer-aided design (CAD) program used for 2D and 3D design
and program to create blue prints for buildings, bridges, roads, computer chips, houses
and etc.
13. Traffic Lights – or traffic signals are lights used to control the movement of traffic. They
are placed on roads at intersections and crossings. The different colours of lights inform
drivers what to do. (RED – Stop, Yellow – Ready,
Green – Go)
IV. Acronyms
TMC – Turning Movement Count

Ped. Count – Pedestrian Count
RIS – Road Inventory Survey
EDM – Electronic Distance Measurement
Vissim – Visual Simulation
RPUP – Roadway Private Utilization Permit
POW – Program of Works
ABC – Approved Budget for the Contract
SO – Suspension Order
RO – Resumption Order
VO – Variation Order
DPWH – Department of Public Works and
Highways
DOTr – Department of Transportation
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• Organizational Chart
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• Responsibilities of the Unit

5.1 General
The Planning and Design Division conducts surveys, researches and relevant
studies on traffic engineering and management, road inventory to determine road
configuration and its physical attributes as basis in the preparation of plans and
development of designs, standards and specifications of various engineering
structures and geometric designs of road using advanced technology, such as
Automatic Computer-Aided Design (AutoCAD) and the state-of-the-art Traffic
Simulation Software (VISSIM).
5.2 Targets and Goals
o To provide effective traffic management plan and design to minimize traffic

congestion and provide efficient movement of vehicles and goods in the
Metropolis.
o To minimize traffic accidents by installation/application of engineering
interventions such as traffic lights, pavement markings, road signs, footbridges,
and other road furnitures.
o To increase Travel Speed and decrease Travel Time on the Metro Manila road
network. o To provide better traffic management services resulting from a
balanced integration of traffic engineering and education services.
o Planning/Traffic Survey/Road Inventory Survey Section - this section is

responsible in the traffic data collection by conducting traffic surveys such as
Turning Movement Count, Pedestrian Count, Travel Time/Speed Survey, Bus
Occupancy Survey, Road Inventory Survey, etc. at various locations inside and
outside Metro Manila. The collected information or data will be encoded on a
tabulated matrix in order to produce results and create strategic planning.
o Design and Estimate Section - responsible in preparation of plans, designs of

traffic schemes, geometric improvements, traffic signals, Road Signages,
Pavement Markings, footbridges, and alternative routes. Prepares Cost
Estimates and Program of Works for In-House and By Contract implementation
of projects.
o Preparation of Detailed Engineering Plans and Designs for infrastructure and

small scale implementation.
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o Provision of technical services for the planning, design, installation, construction,

operation and maintenance of traffic engineering and management facilities and
equipment to regional offices nationwide.
o Assists other units in devising comprehensive plans and strategies for emerging
urban traffic and transport major concerns and program directions.
o Preparation of cost estimates, programs of works, bidding documents and pre-

procurement activities for traffic engineering projects.
o Vissim Section – Uses the Visual Simulation Software and Vistro Software. It is
the leading micro-simulation program for multi-modal traffic flow modelling and a
solution for traffic impact assessment, analysis and optimization of a proposed
scheme. This section is responsible in the preparation of comparative analysis
of a proposed traffic scheme, video recording and 3D modelling.
o Preparation of designs and specifications of traffic management plans such as

traffic signals, road signs, pavement markings and other traffic control devices
for signalized/unsignalized intersections and stretches along major corridors in
and outside Metro Manila using AutoCAD and advanced technology like the
state-of-the-art traffic simulation software (VISSIM).
o Pavement Markings Section - the application of reflectorized thermoplastic

pavement markings such as pedestrian lane, solid line, edge line, broken line,
giggle bars, chevron, Arrows (turning, double, straight) and the periodic
maintenance of Motorcycle Lane (Blue Lane) and Truck Lane are the duties and
responsibilities of this team in the implementation of in-house and by contract
projects.
o Road Inventory Survey - This survey is done to determine road and traffic
condition, collecting data regarding road furniture such as road markings, traffic
signs, street lightings, guardrails, bridges, tunnels and aims to conduct volume-
capacity ratio and level of service analysis at various intersections.
o It formulates plans and programs to train and educate motorists and the public
on the important use of various traffic control facilities and road furnitures on the
aspect of road safety, including energy conservation measures adopted by the
government, thereby enhancing traffic discipline awareness among road users.
o It also determines the road configuration and physical attributes to be used in the
design of roads, as well as traffic surveys, studies and researches on traffic
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engineering and management as basis for planning, evaluation and design

activities.
o Roadway Private Utilization Permit – The evaluation, inspection and review of

requests for the issuance of Permits/Traffic clearances for road works and
roadway private utilization are subject for the approval of the MMDA Chairman.
1. Engineer IV
- Studies and evaluates researches made on the development of plans and programs
of the Traffic Engineering Center and submits recommendation on the same, plans
and updates policies, guidelines and regulations to transport facility operations in
Metro Manila.
- Supervising the activities of the Design and Estimate Section; prepares Traffic
Management Plans, attends meetings concerning Traffic Management within Metro
Manila and conducts ocular inspection at various locations and projects within Metro
Manila
- Project development and formulation of transport and traffic management projects
including the preparation of reports and collaboration with different offices of MMDA
and other government agencies.
- Preparation, checking and evaluation of Breakdown, Cost Estimates, Program of
Works (POW), Approved Budget for the Contract (ABC) PR and RIS.
- Checks and evaluates Billing documents including Variation Orders.
- Monitors the implementation of traffic signalization projects related to pavement
markings and road signs.
- Supervises the operations and activities of the Planning and Design Division.
- Checks, evaluates and monitors all traffic management plans/schemes submitted by
various contractors on major infrastructure projects in Metro Manila.
- Evaluation and assessment of proposed Traffic Management Plans, Traffic Signal
Plans, Traffic Survey/Analysis and Road Inventory Survey activities
- Supervises the implementation of By-Contract and In-House Projects.
- Attends meetings, seminars, conferences, workshops and give lectures on short
courses at the Traffic Academy concerning Road Safety and Traffic Management.
- Conducts ocular inspection and monitoring of on-going transport infrastructure
projects within Metro Manila.
2. Engineer III
- Prepares and provides technical assistance, road inventory survey for the
preparation of Traffic Management Plans (TMP) at various locations in and outside
Metro Manila..
- Conducts field and road inventory surveys on site; plotting of road inventory and data
survey using AutoCAD
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- Assists in the preparation of traffic management plans, designs and other related
presentation materials.
3. Planning Officer III
- Responsible in assisting the Engineer in fulfilling their functions as well as in
providing technical assistance to the Offices in line with monitoring and evaluation.
The Planning Officer is tasked to monitor and report the progress of activities
conducted, programs implemented and the performance of the Offices based on
the assessment and evaluation of the reports submitted.
4. Engineer II
- Assist in the studies and evaluation of researches made on the development of plans
and programs of the Traffic Engineering Center and submits recommendations on
the same, plans and updates policies, guidelines and regulations to transport facility
operation.
- Conducts field and road inventory surveys on site, plotting of road inventory and data
survey using AutoCAD.
5. Planning Officer II
survey using AutoCAD.
- Prepares presentation and reports for Regional Cities.
- Prepares traffic signal design and traffic management plans
6. Project Evaluation Officer II

- Responsible in data analysis and evaluation, transcribing data gathered and
prepares vehicle peak hour flow map, and travel time survey.
- Prepares Individual Performance Commitment Review (IPCR).
- Prepares and provides technical assistance, road inventory survey for the
preparation of Traffic Management Plans (TMP) at various locations in and outside
Metro Manila..
survey using AutoCAD
- Assists in the preparation of traffic management plans, designs and other related
presentation materials.
7. Engineer I
- Prepares Traffic Management Plans using AutoCAD.
- Conducts ocular inspection related to proposed design for TMPs.
8. Project Evaluation Officer I

- Prepares various plans for Mabuhay Lanes, Zipper Lanes and other alternate routes
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- Preparation, Checking and Evaluation of Breakdown, Cost Estimates, Program of

Works (POW), Approved Budget for the Contract (ABC) PR and RIS.
- Checking and evaluation of Billing documents including Variation Orders.
9. Planning Assistant II
- Supervises field personnel performing application and removal of pavement
markings, and submit accomplishment report to the Division Head.

- Encode consolidated traffic data and prepare reports.
- Transcribing data gathered and prepared reports, conducts traffic survey.
11. Computer Operator I

- Encodes data relative to Traffic Management Plans using AutoCAD, performs traffic
surveys such as Pedestrian Count, vehicle Volume etc.
12. Engineering Assistant

- Assists the Engineer in supervising field personnel performing application/removal
of pavement markings.
- Prepares Inventory Reports and Project Monitoring Inspection.
- Assists in the implementation of Traffic Management
Measures/Innovation.
- Assists in the supervision and monitoring of project implementation and in
coordination with the establishments residents affected by the project.
13. Statistician Aide

- Performs traffic surveys such as Pedestrian Count, Vehicle Volume count and Travel
Time/Speed survey.
- Prepares reports such as weekly, monthly, quarterly, semi annual and annual
accomplishment and the actual services being rendered to LGUs of this Office.
- Prepares Purchase Order, Justification and Inventory reports.
14. Painter I & II

- In charge of painting of various traffic safety furnitures such as railings, concrete
barriers, waiting sheds, curbs and gutters, etc.
- Undertakes labor for civil works for in-house application of reflectorized
thermoplastic pavement markings.
15. Driver I & II

- Transport technical personnel in performing their task in the field.
- Responsible in cleaning and maintenance of assigned vehicle.
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16. Mason II
- Undertakes labor for civil works for in-house masonry works.
17. Laborer II
- Undertakes labor for civil works for in-house application of reflectorized thermoplastic
pavement markings, geometric improvement, hauling and installation of various
traffic safety furnitures, etc.
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VII. Records
- Turning Movement Count survey data
- Pedestrian Count survey data
- Travel Time/Speed survey data
- Annual Average Daily Traffic (2002-2017)
- List of applicants of Roadway Private Utilization Permit
- List of Issued Permits (with pertinent documents)
- List of Public Schools in Metro Manila
- List of Major Infrastructure Projects in Metro Manila
- Unit Cost Analysis for Pavement Markings
- Unit Cost Analysis for Road Signages
- Traffic Management Plans (eFile)
- Traffic Signal Design Plans (eFile)
- Standard Design of Road Sign (eFile)
- Metro Manila MAP (eFile)
- Road Inventory Survey data (eFile)
- Program of Work (eFile)
- Approve Budget for the Contract (eFile)
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VIII. Appendices
 Form01 – TDO-TEC-P-001-ver 2 (Application for Roadway Private Utilization

Permit)
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 Form02 TDO-TEC-P-002-ver 2 (Order of Payment)

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Form03 TDO-TEC-P-003- 3 (Roadway Private Utilization Permit)

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 Form04 TDO-TEC-P-004-ver 1 (Traffic Movement Count Survey) AM shift

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 Form05 TDO-TEC-P-005- 1 (Traffic Movement Count Survey)PM shift

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• Form06 – TDO-TEC-P-006-ver 1 (Travel Time Survey)

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 Form07 TDO-TEC-P-007-2 Pedestrian Count Survey (Footbridge)

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 Form08 TDO-TEC-P-008-2 Pedestrian Survey at Grade)

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 Form09 TDO-TEC-P-009- 1 Bus Occupancy Survey (City Bus)

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 TDO-TEC-P-010 -1 Bus Occupancy Survey (Provincial Bus)

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 Form No. 11 - TDO-TEC-P-011 1 (Bus Passenger Loading and Unloading Survey)

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 Form No. 12 - TDO-TEC-P-012 2 (Application of Reflectorized Pavement

Markings weekly report)
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 Form12 TDO-TEC-P-012 2 (Application of Reflectorized Pavement Markings

weekly report
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ROAD SAFETY UNIT
I. Introduction
The TEC- Road Safety Unit (RSU) begun on 2005 located at 7th floor, MMDA Main Bldg.,
EDSA Corner Orense St., Guadalupe Nuevo, Makati City. RSU consists of thirty six (36)
personnel devided into two (2) groups, the Roadside Operation and MMARAS Group.
Roadside Operation Group
These are the group in charge in the installation, realignment and replacement of traffic
safety devices such as plastic barriers, plastic cones, and see thru fence and concrete
barriers. It consist of two (2) shifts per day at six (6) days a week. They respond to Metro
base on whatever reported dislocated traffic facilities and signages to remove obstructions
on the road and to insure the free flow of traffic.
Metro Manila Accident Reporting and Analysis System Group (MMARAS Group)
The MMARAS Group is operated by the TEC- Road Safety Unit (RSU) of the MMDA in
coordination and assistance of the TEG-NCRPO- PNP. The MMARAS Group has eleven
(11) data researchers who gathered road crash data from twenty six (26) traffic police
precincts within Metro Manila.
All these data were brought and restored to Road Safety Unit database system. These are
being used as basis for whatever traffic engineering interventions to be undertaken such
as installation of traffic lights, construction of footbridges, application of lane marking, road
signages and etc…
II. Objectives
2.1. To remove obstructions on the road and to insure the free flow of traffic.
2.2 To compile and maintain an on going database of ‘fatal’, ‘non-fatal’ and ‘damage to
property ‘ road crashes. It is the basis to locate the so called “blackspot” where the Traffic
Engineering Center (TEC) provide countermeasure, enhance and to improve the area to
minimize and alleviate road crash.
1. Road – a public way for the passage of vehicle in transporting people and goods from
one place to another.
2. Safety – is a state of being protected from potential harm or loss. And/Or something
that has been designed to protect and prevent harm or loss.
3. Road safety - refers to the methods and measures for reducing the risk of a person
using the road network for being killed or seriously injured.
4. Roadside Operation- an act of performing road safety related activities along the roads
to ensure the free flow of traffic.
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5. Boomtruck- A boom truck is the holy grail in roadside operation. It is an essential piece
of equipment that increases the efficiency, safety and versatility in installation, hauling
and realignment of traffic safety devices.
6. Lifting- to move or bring (something) upward from the ground or other support to a
higher position.
7. Hauling- to pull or drag something forcibly. The act of transporting or carting.
8. Installation – the action or process of putting something, or of being installed.
9. Realignment- the action of changing or restoring something to a different or former
position or state.
10. Response- An act of responding to the call of Metrobase regarding Road Safety-
related concern.
11. Metrobase- The new Metro Command and Control Center. MMDA’s state-of-the art
Traffic Signalization System (TSS) that hopes to improve traffic condition as well as
pedestrian and commuter safety around Metro Manila.
12. Job Order- A written instructions to perform a work according to specified requirements,
within specified timeframe.
13. Engineering intervention- Road engineering interventions are engineering measures
involding physical engineering or structural changes to the road layout or road design
that directly affect road user behavior and have the potential to prevent road traffic
injuries among the most vulnerable. Road engineering interventions covered in this
review comprise three sub-categories: (1) Measures for reduction in vehicle speed; (2)
Changes at intersections; (3) Segregation of non-motorised road users from motorized
vehicles.
14. Traffic Safety Devices- are markers, signs and signal devices used to inform, guide
and control traffic, including pedestrians, motor vehicle drivers and bicyclists. These
devices are usually placed adjacent, over or along the highways, roads, traffic facilities
and other public areas that require traffic control.
15. MMARAS – Compilation of road crash incidents in Metro Manila.
16. Blackspot - Clustering of road crashes at certain locations at a given period of time.
It refers to sites where accidents occur most frequently.
17. Road crash- An incident, involving at least one moving vehicle, that may or may not
lead to damage to property, injury or death, which occurs on a public an d private road.
18. Road crash statistics- A fact or piece of data obtained from a study of a large quantity
of numerical data. One of the pillars of road safety management system. It helps us to
determine what new interventions need to be launched to continue to decrease a
serious road collisions, injuries and death on our nation’s road.
19. Database- A structured set of data held in a computer, especially one that is accessible
in various ways.
20. Blotter book- A book in which entries (as of transactions or occurences) are made
temporarily pending their transfer to permanent record book. This is where the road
crashes recorded.
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21. Footbridge- A bridge designed to be used by pedestrians.

22. Lane markings- is a thermoplastic reflectorized pavement marking that is used on a
road surface in order to provide guidance and to convey official information to drivers
and pedestrians, they are commonly placed with road marking machines (or road
marking equipment, pavement marking equipment).
23. Traffic signages- are highly reflective signs erected at the side of or above roads to
give instructions or provide information to road users.
IV. Acronyms
RSU - Road Safety Unit

MMARAS - Metro Manila Accident Reporting and Analysis System
TEG-NCRPO - Traffic Enforcement Group under National Capital
Regional Police Office
PNP - Philippine National Police
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FRANCISCO R. PESINO Jr.

Head, TSOMD
OIC, Road Safety Unit- Roadside
Operation
and Traffic Engineering Division
DARWIN R. MONES
Asst. Head, Road Safety Unit
Traffic Aide III
IMMEDIATE STAFF
Joshua Mark R. Angala –

Admin Staff
Rodrigo Serina – Admin
Support
Jayson Aludino – Store Keeper
Edwin Docena – Messenger
Reymar Paras – Messenger
Daniel Pidlaoan - Driver
R.O. Group 1 R.O. Group 2 R.O. Group 3 R.O. Group 4
Ramil Lupena – Team Danilo Lupena – Team Richard Dupaya – Team Gilbert Bañaga-
Leader Leader Leader Team Leader
Carlos Garcia Jr. – Driver Rodolfo Lupena – Crane Jefferson Malto - Driver
Godofredo Teves Jr. – Operator Mario Panal – Crane Laborer/ Painter;
Crew Wilmer Vinarao – Arnold Bautista – Driver Operator Eric Piamonte
Crane Operator Wilfredo Barrion Jr. – Jonald Peña – Crane Calo Mathew
Arnel Llamas – Crane Driver Edgardo Cruz – Crew Operator Cañega
Operator Richard Navarro - Crew Arnel Saunoy – Crane Felizardo Esteron
Alvin Orogo – Driver Preciderio Niñada Jr. – Operator
Angelo Flores – Crew Crane Operator Jocar Almonicar- Driver
Ricardo Mogol – Crew John Ray Constantino-
James Agbayani- Driver Crew
Serafin Amonelo- Crew
Arnel Trinidad- Driver
MMARAS Operation MMARAS Operation

Group (Researchers) Group (Encoder)
Mario Japlit – Team Alvin Mortel – Team

Leader Leader
Rosemarie Blas Shirly Santonia
Robert Malapo Crisanto Enreras
Minerva Nicdao John Christopher
Joselito Piamonte Arador
Crisanta Rocacorba
Eloisa Eusebio
Christopher Arador
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5.1 Responsibilities of the Unit
5.1.2 General
 RSU shall perform duties, responsibilities and main activities regarding on- going
database of road crashes and roadside operation.
5.1.3Target and Goals

 Shall maintain free flow of traffic by removing obstruction along the roads of
Metro Manila.
 Shall continue updating the MMARAS database for Office and Midia
consumptions.

 All Personnel should undergo work- related seminars and trainings.
 Gather, encode and sort all traffic- related road crash in Metro Manila.
 Maintain the road crash crash database updated.
 Prepare and provide road crash statistics for Office and media consumption
including student undertaking thesis studies.
 Respond to the call of Metrobase regarding RSU- related concerns.
 Provide traffic safety devices for traffic management purposes.
 Performed other related duties as maybe assigned from time to time by higher
authorities.
1. Head
- Manage, supervise and monitor the daily operational activities of TEC-RSU.

- Reviews and promulgate plans and programs of Road Safety Unit
- Inspect, monitor, implement and enhance road safety measures on the road.
- Organize and allocates task of personnel and resources for various activities.
- Check, review and identify black spot area for possible engineering
intervention.
2. Assistant Head
- Assist the Unit Head in the daily activities of the Unit.

- Supervise the operation of Roadside and MMARAS Group.
3. Administrative Support and Supply Officer (Laborer)
- Receives and files incoming and outgoing official communications.

- Processing, recording, submit and filing of DTR and maintain records of
personnel.
- Responsible for the requisition of office supplies, equipments and materials
needed.
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4. Data Statisticians (Traffic Aide III/Traffic Aide I)

- Prepare MMARAS reports.
5. Data Encoders (Traffic Aide III/Traffic Aide I)
- Encodes and sorts the gathered road crash reports.
6. Data Researchers (Traffic Aide III/Traffic Aide I)
- Gather road crash report from Police Traffic Precincts in Metro Manila on a
weekly
basis.
- Proper documentations of gathered reports.
7. Boomtruck Operator (Heavy Equip. Operator)
- Operates and manage the operation of the crane.
8. Boomtruck Crew (Laborer/s)
- Assists the operation of the boomtruck during lifting, re-alignment and hauling
process.
9. Driver II/Driver I
- Drive assigned service vehicles/ transport personnel performing field work
10. Monitoring Staff
- Monitor and inspect all MMDA traffic safety devices installed in Metro Manila.
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VI. Operating Procedures

MMARAS OPERATION
6.1 Collection of data
6.1.1 Collection of data
a. Data researchers gathered road crash reports from twenty six (26) Police Traffic
Precincts in Metro Manila using their issued tablets and road crash report form
version 01.
b. The blotter book/ record book of the traffic investigator is their means to
copy/ collect the daily records of road crash.
6.1.2 Recording/ Encoding of road crash data.
a. The Gathered road crash reports will be submitted to their team leader for proper
recording and documentation.
b. Data encoders will input the reports using MMARAS database.
6.1.3. Analyzing data for possible results.
a. Data Statisticians will sort out and gategorized the MMARAS database into
classification by monthly, city, type of collision,time, location and etc...
b. Possible results is the identification of blackspot or accident prone area.
c. Identified blackspot will be recommended to TEC- Planning & Design Division for
further studies and provide traffic engineering solutions/ interventions.
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6.1.4 Pictures during garthering of road crash report at Navotas City Police Traffic
Precinct
6.1.5 Form (Road Crash Report Form/ ver. 1.0
6.2 Request for road crash data

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6.2.1 Submit a formal request letter to the Records Divisions for bar coding.
6.2.2 The Office of the Chairman and Chief of Staff will forwarded the request letter
to TDO- TEC
6.2.3 The Director of Traffic Engineering Center (TEC) will addressed the request
letter to the Road Safety Unit for appropriate action.
6.2.4 Data Statisticians will assess and evaluate, prepare and provide the data
needed.
6.2.5 The prepared reports will be approved/ disaaproved by the head of Office
before releasing the documents.
6.2.6 Pictures taken and sample reports during preparation of MMARAS data
request.
MMDA- TEC- ROAD SAFETY UNIT

MMARAS Annual Report
2020
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Roadside Operation
6.3. Roadside Operation
6.3.1 Job Order

- Roadside operation personnel will reports to the head of the Unit/ Monitoring Group
and Metrobase for the daily job orders and concerns.
6.3.2 Coordination and Response
- Request Job Orders will be coordinated to MMDA traffic, concerned LGUs PNP
etc… and dislocated traffic safety devices reported by Metrobase will be responded
immediately.
6.3.3 Action Taken
- Pictures will be taken before, during and after the operation and forwarded to the
head of the Unit for his comments and information.
6.3.4 Pictures during Roadside Operation

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6.4 Payment procedure for damaged MMDA traffic road Safety Facilities
Flow Chart for the Payment of Damaged MMDA Traffic Road Safety Facilities
Start
Road Crash Incident
Traffic Police Investigator (Issuance of Police Report)
MMDA- Road Safety Unit

( Estimation of damaged road facilities and Issuance of Order of Payment)
Payment of involved party to MMDA cashier
Police Traffic Precinct (Issuance of Police Clearance)
If impounded, proceed to Impounding area
Impounding Area to release the vehicle
End
6.4.1 Road Crash Incident

- Road crash incidents resulting to damage in MMDA property (traffic safety devices)
shall be reported to TEC- RSU.
6.4.2 Issuance of Police Report

- Involved party will secure police report/ incident report from PNP or Metrobase
respectively.
6.4.3 Order of Payment

- RSU will be in charged in the issuance of Order of Payment and estimated cost of
damaged.
6.4.4. Payment
- Payment of the damaged MMDA property can be made thru the Treasury Division,
Located at 6th floor, MMDA Main Office EDSA cor. Orense St, Guadalupe Nuevo, Makati City.
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6.4.5 Clearance
- After payment, proceed to Police Traffic Invistigator for the issuance of Police
clearance.
6.4.6 If the vehicle is impounded

- Bring the Order of Payment with Official Receipt and Police clearance to the
impounding area for the releasing of the impounded vehicle.
6.4.7 FORMS
TDO- TEC-R-002-ver.0
TDO-TEC-R-001-ver 0 ( Estimated Cost of Damaged)

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Cost estimate for the restoration of damaged traffic facilities caused by accident
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VII. Records
- MMARAS Files
- PR/PO Files
- Copy of Order of Payment and O.R. Files
- Customers Feedback Files
TRAFFIC ENGINEERING DIVISION
I. Introduction
The Metropolitan Manila Traffic Management Authority (MMTMA) was created under PD
No. 1265 dated December 21, 1977. On November 08, 1978, Executive Order No. 78-7
was promulgated establishing the Traffic Operations Center (TOC) under the Metropolitan
Manila Commission (MMC), primarily in charge with the responsibility of working out a
sensible and practicable system to improve the traffic situation in Metro Manila and
ultimately to solve the mounting traffic problems that have been beleaguering traffic
authorities.
Under the Organizational Chart of the Traffic Operations Center as provided in Executive
Order No. 78 – 07, Offices were created such as: Office of the Executive Director, Deputy
Executive Director, Planning Staff Legal Assistance, Inspectorate Staff, Administrative
Division, TRAFFIC ENGINEERING DIVISION, Operations Division, and Data Control
Division.
Under the Traffic Engineering Division, all basic traffic engineering requirements along
eleven (11) major routes of Metro Manila shall be maintained. This means that mere and
not every well-kept roads, proper signs, road markings and adequate engineering design
of center islands, barriers paved sidewalk, waiting sheds adequate fencing, ongoing
construction or excavations projects on the roads. These engineering projects are
coordinated with government agencies, private institutions and others in charge with traffic
administration.
On July 25, 1994, Republic Act No. 7924, an Act creating the Metropolitan Manila
Development Authority (MMDA) was passed and approved by the Congress of the
Philippines thru legislation.
Under MMDA jurisdiction are those services which have metro wide impact and transcend
legal political boundaries or entail huge expenditures that it would not be viable for said
services to be provided by the individual Local Government Unit (LGU) comprising
Metropolitan Manila, which include, services being provided by the MMDA, which is
Transport and Traffic Management.
Under the Transport and Traffic Management Office, the Traffic Engineering Center
(formerly with the DPWH), was absorbed by MMDA and merged with the Traffic
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Management Services of the MMDA. Because of the importance of the Traffic Engineering
Division, in the implementation, manufacturing, Installation of Traffic Road Signs and other
Traffic Facilities to support the Traffic Management in Metro Manila, this Division was
placed under the Traffic Engineering Center (TEC) up to present.
II. Objectives
 To guide the safe and orderly movement of traffic on the road through the use of traffic road
signages.
III. Definition Terms
Traffic Road Signs - oldest traffic control device used to guide the safe and
orderly movement of traffic. Play a vital role in directing, informing and controlling road
user’s behavior in an effort to make the road as safe as possible for everyone.
Regulatory Signs - Signs that inform road users of traffic laws and regulations,
where when disregarded will constitute an offense.
Warning Signs - Warn road users of the condition of to the road that may be
unexpected or hazardous.
Informative Signs - Inform and advise road users of directions, distance routes,
location of services and points of interest.
Directional Signs - Any road sign used primarily to give information about the
location of either the driver or possible destinations, and considered as subset of the
informative signs group.
Flexible Rubber Bollards - are bollards designed to bend when struck by vehicles. They
are typically made from synthetic plastic or rubber that is stiff on its own but pliable on the
weight of a car or truck.
See - Thru Fence - a barrier, or other upright structure, typically
made of wire mesh, enclosing an area of ground to mark a boundary or control access.
Steel Railings - a steel like barrier composed of one or more horizontal rails
supported by widely spaced uprights; balustrade.
Waiting Shed - usually used to refer to a passenger waiting area (roofed-in)
in case of rain, etc.
Signages - signs collectively, commercial or public display signs.
Manufacturing - processing of raw materials into finished goods using tools

and processes.
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Installation - action or process of installing someone or something, or of

being installed.
Fabrications - action or process of manufacturing or inventing something.
Painting - process or art of using paint as a protective coating or as

decoration.
Maintenance - process of maintaining or preserving someone or
something, or the state of being maintained.
IV. Acronyms
TDO – Traffic Discipline Office PRS – Property Return Slip

TED – Traffic Engineering Division I&I – Inventory & Inspection Report
TEC – Traffic Engineering Center PO – Purchase Order
LGU – Local Government Unit DR – Delivery Receipt
SOG – Special Operations Group PR – Purchase Request
RIS – Requisition Issuance Slip
ICS – Inventory Custodian Slip
PAR – Property Acknowledgement Receipt
V. Responsibilities of the Unit
5.1 General
 To provide Traffic Engineering Services in order to maintain the safe and orderly movement
of traffic in the Metropolis
 Shall provide traffic road signs and other traffic facilities on the road, for the safety of the
general public.
 Shall coordinate with Local Government Units (LGU’s), requesting for any assistance as
far as Traffic Engineering is concerned
 Shall provide assistance to all government agencies, private institutions and other related
agencies in charge in traffic engineering administration.
 Shall respond to all complaints, suggestions, problems regarding traffic facilities for
immediate action
 Shall make major roads in Metro Manila safe to motorists and the riding public by providing
various safety traffic road signs and other traffic facilities in order to maintain safe and
smooth flow of traffic.
 Shall ensure the visibility of various safety signs on the road in order to minimize or
eliminate road accidents.
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5.3 Duties and Function of the Unit
 TED is involved in the Manufacturing, Fabrication, Installation and Maintenance (cleaning,

repair, re-alignment, removal and repainting) of traffic road signs and other traffic facilities.
 Provides traffic engineering support to Barangay Communities of the Local Government
Units (LGUs) of Metro Manila as approved by the MMDA authorities.
 Provides traffic assistance during special events such as EDSA Anniversary, Earthquake
Drill, including emergencies and calamities such as typhoon, flooding, earthquake, etc.
 Assist various MMDA Departments in the implementation of their projects, as requested.
 Coordinates with other government agencies, Local Government Units, private institutions
and other organizations related to Traffic Engineering
5.4. Duties and Function
1. FRANCISCO R. PESINO JR. DIVISION CHIEF

Traffic Operations Officer V Exercise general supervision and control
over all activities of the Traffic Engineering
Division such as, Manufacturing, Fabrication,
Installation, Maintenance of various Traffic Road
signs and other Traffic Facilities. Implementation
and Maintenance of special traffic projects of
the Authority. Maintenance of all equipments,
service vehicles assigned to
Traffic Engineering Division. Coordinates with
Local Government Units
(LGUs), non – governmental Organizations, and
other national government agencies in the
design, facilities and related matters. Conducts
inspection of traffic problems, suggestion
request and on-going traffic engineering
construction works to ensure continuity and
uniformity of established standards and
specifications.
Assists the Directors, in coordination,
monitoring, reporting and follow-up traffic
engineering projects and activities. Prepares
reports of the Division for the information of the
Director Performs other functions as maybe
directed by the Director and other higher officials
of the Authority.
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1. CATALINO N. GALVEZ OVERALL TEAM LEADER

Engineering Aide Assists the Division Chief in the
supervision of activities of the Division.
2. EMELIO I. CLAVE
Traffic Aide I
1. RAMDHIN F. SANTIAGO TEAM LEADER

Traffic Aide I - Printing Group Supervise the fabrication, manufacturing,
2. RHONIL P. DE SAGUN. installation and maintenance of traffic road
Traffic Aide I - Fabrication Group signs and other traffic facilities. Prepares
3. RICARDO B. BELEDIANO SR. daily accomplishment report of the group.
Traffic Aide I - Transport Group
4. REDEMZON B. DE GUZMAN
Traffic Aide I - SOG and Maintenance Group
5. JOSEPH P. OLAGUERA
Welder II - Fabrication Group II
6. NOEL S. DAYAO
Traffic Aide - Manufacturing Group
7. FERDINAND L. SORIANO
Engineering Aide - Installation Group I
8. ERWIN D. DELOS REYES JR.
Traffic Aide I - Installation Group II
9. RENANTE C. VILLARIN
Traffic Aide I - Carpentry / Masonry Group
10. JESSIE S. PRESENTACION
Metal Worker II /-Painting Group
11. EMELIO I. CLAVE
Traffic Aide I / Supply Group
12. EDGARDO M. TANTAY
Traffic Aide I / Inspectorate and Monitoring Group
1. JOSELITO S. BELLEZA ASSISTANT TEAM LEADER

Traffic Aide II - Supply Group Act as team leader, just in case the team
2. ARCHIE D. PURA leader is not visible or absent, during the
Traffic Aide II - Transport Group field operations of the Division.
3. JOSE MANUEL A. PENAVERDE
Admin Aide I - Printing Group
4. ARTHUR D. RIOVEROS
Laborer II / Special Operations Group
5. POLLINCIO B. SOLIS
Traffic Aide - Fabrication Group I
6. MARVIN A. ABANES
Welder II - Fabrication Group II
7. EDELBERTO C. HABANA
Illustrator - Manufacturing Group
8. BENJAMIN R. MARCIAL
Metro Aide - Maintenance Group
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9. MELVIN M. BALINA
Traffic Aide I - Installation Group I
10. ERICKSON R. ESPIRITU
Traffic Aide I – Installation Group II
11. HECTOR R. BARADAS
Traffic Aide I - Carpentry and Masonry Group
12. DICK S. PRESENTACION
Painter I –Painting Group
13. DOMINICK L. AREVALO
Engineering Assistant / Inspectorate and Monitoring Group
1. MARIA ROWENA F. MONTERO ADMINISTRATIVE OFFICER

Traffic Aide I Responsible for administrative matter,
personnel policies and other related
matters. Facilitates action on matter of
attendance, leave of absences, follow –
up documents pertaining to personnel
requirements of the Division.
1. ERIC D. DATUGAN ASST. ADMINISTRATIVE OFFICER

Engineering Aide Prepares daily, weekly, monthly, quarterly
and annual accomplishment reports of the
Division. Acts as encoder of the division
regarding memorandum, special order,
certification, justification, operations manual
etc. Keeps and files communications and
other documents of the Division.
1. ANALIZA B. JIMENEZ ADMIN STAFF

Engineering Aide Prepares of the Daily Time Record (DTR)
of the personnel of the Division. Monitored
daily, weekly of the Vehicle Dispatch Sheet
(VDS) of Service Vehicle and Equipment’
for field operations.
1. JANET O. BENDICIO DISPATCHER

Laborer II Assists in dispatching of vehicles and
equipment, prepares the daily gate pass of
The field operations and prepare weekly gas
coupon of the Division.
1. ANNABELLE M. BEJASA TIMEKEEPER

Traffic Aide II Monitored and Check the Daily attendance
Record (DAR) of the personnel of the
Division, including absent, day off and
leave of absence.
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1. PELAGIO O. BAYOGO JR. LIAISON OFFICER

Traffic Aide I Assist for the follow up and submit all
documents, such as memorandum,
Purchase Request (PR), Purchase Order
(PO) locator slip, weekly gas coupon,
DTR etc. at the Administrative Service.
1. EMELIO I. CLAVE RESPONSIBLE SUPPLY OFFICER

Traffic Aide I Coordinates with Finance, Accounting and
Budget Management Division regarding
paid payroll requirement of J.O and pay
slips for Permanent employees
Prepares Annual Budgetary Requirements
for Traffic Engineering Division
Assists the Office in the implementation of
programs for in-house projects such as
fabrication, manufacturing and installation
of traffic roadsigns and other traffic
facilities in Metro Manila. Assists the
immediate requests and instruction of
Officials and Division Heads of this
Authority and attends various traffic
meeting upon instruction by immediate
superior. Prepares various documents
such as Purchase Requests, Vouchers,
Accomplishment Reports, and keep
records of Issuance, Safekeeping,
Inventory/Checking of various materials
needed for operations of the Division,
including transport service vehicles and
equipment assigned to the Division.
Prepares Inventory and Inspection Report
of Unserviceable Property, (IIRUP) subject
for return to the custody of the Supply
Management Division. Checks, evaluates
and monitors the status of various stocks
of supplies and other consumable
materials.
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1. PATRICIA M. GARGANERA RECORD OFFICER

Traffic Aide I Monitored and checked daily, weekly,
2. JOCELYN DG. TEJERO monthly, quarterly and annually the
Engineering Assistant supplies and materials of the Division.
Prepares Requisition Slip and Barrowers Slip
of the field operations of the Division, including
other MMDA Agencies regarding the request
of supplies and materials.
1. ERWIN G. TENGOSIA TOOLKEEPER

Traffic Aide I Assist for the safekeeping and issuance
2. FERNANDO F. PORTUGAL and materials of the supplies and materials
Traffic Aide I as requested by the field operations of the
3. CHRIS L. MONTEALEGRE Division including other MMDA Agencies
Painter II
4. ALFREDO D. LEGASPI
Artist/Illustrator
5. ANTONIO O. BACAY
Electrician II
1. ERNESTO A. AGUILA JR. DRIVER / HEAVY EQUIPMENT

Admin Aide V – Driver / HEO OPERATOR
2. JOHN REY J. BAYDO Provide transport services to
field
Traffic Aide I – Driver /HEO operations of the Division. Conduct proper
3. CEZAR A. MAMANGUN maintenance of the service vehicle
before
Driver II and after the operations of the Division.
4. JESUS C. CEZO
Traffic Aide I – Driver
5. EDGARDO S. CAMPOS
Traffic Aide I – Driver
6. BRYAN BARISTO H. JOVEN
Driver I – Driver
7. REYNALDO G. ROSETE
Driver II
1. DANLOU M. EMBUESTRO MECHANIC

Traffic Aide I Maintains the road worthiness of the
2. JAYLORD T. COSTALES Division’s service vehicles.
Traffic Aide I Provides maintenance of all equipment
3. NELSON E. MIRANDA and vehicles assigned to the Division.
Auto Mechanic III
4. KENNETH G. PAMINTUAN
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Driver I – Mechanic and Driver

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1. AUDREY S. MONTERO COMPUTER OPERATOR

Admin Aide II Prepares computer graphic design, plans
2. JOHN ALVIN B. SANTIAGO and related traffic – engineering
Admin Aide I requirements for implementation. Operates
3. JONATHAN O. MOVILLA the computer for LED Hybrid Wide Multi -
Engineering Assistance Printing Machine, (EFI). Operates the Flat
4. KEVIN RALPH G. AGRAVANTE bed Cutter Machine with Auto Feeder and
Laborer II Conveyor, (COLEX) Operates computer
plotter Cutting Machine to cut the different
kinds of stickers for Informative,
Directional, Prohibited and Regulatory
traffic signages and other traffic facilities.
Conducts safekeeping, recording and
inventory of equipment, tools, and
materials in the vicinity of TDO/TEC –
1. MARC V. GOMEZ INSTALLER

Laborer II Installs different traffic signages,
2. OLIVER BRYAN T. SANTOS facilities in all Major thoroughfares of Metro
Laborer II Manila. Undertakes the installation of
3. JAYRIC DANABAR different traffic facilities such as See –
Laborer II Thru Fence, Steel Railings, Plastic Rubber
4. ALLAN N. BORJA Bollards, Tarpaulin, maintenance of
Laborer II Overhead Signs for the different MMDA In
5. EDCEL M. SARCIA – House Projects such as PUB Loading
Laborer II and Unloading Bays, in major
6. RICHMOND JOSEPH TALAMISAN thoroughfares of Metro Manila.
Laborer I
7. JOEL D. DAVID
Welder II
1. RAUL A. ABANES FABRICATOR / WELDER

Traffic Aide I – Welder Fabricates, Repairs and installs (inside
2. ROMEO Y. LUCERO and outside 108 Compound) different Traffic
Aide I – Welder traffic facilities requested for the
3. FERNAN SJ. VILLAMOR implementation of MMDA In-House
Traffic Aide I – Welder Project, such as Overhead
4. NICANOR B. SORIANO Signs, Gantry and others. Fabricate
Traffic Aide I - Welder Repairs and installs Traffic Facilities, such
5. GABRIEL P. MESANO as Waiting Shed, Steel Railings and
Laborer II – Welder MMDA Footbridges, for minor
6. BENJAMIN R. MENDOZA maintenance, see thru fences and MMDA
Welder I – Welder Gantries.
7. EFREN C. DESUASIDO
Laborer II – Welder
8. STANLEY H. DELANA
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9. GARY B. NICOL
Welder I – Welder
10. FRANCISCO F. SUMAYO
Welder I – Welder
11. JEMON M. NUEZ
12. HERNANY A. VILLAREAL
13. RONALD MICHAEL S. DOTON
Laborer II / Welder
1. ROMEO M. LAGANZON MANUFACTURER – ARTIST /

Artist – Draftsman ILLUSTRATOR
2. MARLON F. LOPEZ Manufactures and Repairs (inside and
Metal Worker II – Draftsman outside 108 Compound) different
3. JOJO N. MERCADER international traffic road signs such as
Metal Worker II - Draftsman informative, prohibited, directional
4. JAYVILYN M. NARAG signages and other information
Engineering Assistant / Draftsman materials.
5. DALE JOHN C. BOLANDOS
Laborer II – Draftsman
1. NOIME O. SANCHEZ LABORER

Laborer II Conducts regular maintenance and repairs
2. FELIX M. BESTAL JR. removes irrelevant signs and cleaning of
Laborer II different traffic facilities
3. RUPERTO CARREON Installed in major thoroughfares of Metro
Laborer II Manila.
1. ANTHONY R. NOBLE PAINTER

Laborer II – Painter Conducts the painting, re – painting of
2. MARK JOSEPH PRESENTACION different traffic facilities in the field, such as
Painter I - Painter concrete barriers, traffic signages and
3. ARIEL D. SIOCO other facilities in order to maintain the Painter
I – Laborer II / Painter visibility of a structure on the roadway.
4. EMELIO T. TABIRAO
Painter I – Painter
5. JOEL C. PESIMO
Laborer II – Painter
1. JOEL C. CABILES CARPENTER

Mason I – Carpentry Undertakes the manufacturing, repair and
2. ALLEN DOMINIC A. MENDOZA construction of different concrete traffic
Laborer II – Carpentry facilities of the Center, such as concrete
barriers, concrete bollards, and other
concrete facilities that requires civil and
carpentry works. Operates the Shearing
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Machine for manual straight cutting of G.I.

sheets and Aluminum Composite Panels
used for manufacturing and fabrication of
traffic road signages and other traffic
facilities.
1. RENANTE A. UNGSOD MASON

Laborer II – Mason Assists in breaking pavement and
2. LEONARD A. SALAS excavation using Jack Hammer for the
Laborer II - Mason installation of Traffic Facilities (Waiting
4. BRYAN D. AGUSTIN Shed, See Thru Fence, Gantry, Railings
Laborer II / Mason etc.)
5. JEFFREY C. MIGUELA
Mason I / Mason
1. JESTONI FRANCIS B. SUMAYO INSPECTORATE

Engineering Assistant Conduct regular inspection and monitoring
2. EFREN V. ODIADA Of personnel’s in the field operations,
Engineering Assistant including traffic facilities and road safety
3. JET L. VILLONES signs being installed for immediate
Engineering Assistant replacement and other project being
implemented. Coordinate to LGU’s Barangay
and other Concerned Citizen regarding their
request, complaint and recommendation to be
action taken by the division.
VI. Records
- Daily Accomplishments Report
- Weekly Accomplishment Report
- Monthly Accomplishment Report
- Daily Time Record
- Stock Card
- Received Copy of Action Taken
- Gate Pass
- RIS – Supply and Materials
- Purchase Order
- Delivery Receipt
- Locator Slip
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 Organizational Chart
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VII. Operating Procedure
WORK FLOW
APPLICATION FOR MMDA CLEARANCE
FABRICATION & INSTALLATION OF TRAFFIC ROAD SIGNAGES
AND OTHER TRAFFIC FACILITIES
LIST OF REQUIREMENT
1. Request letter
2. Clearance from (LGU’s) with City Ordinance
3. Clearance from Non-Government Institutions if needed
4. Order and Approved from the Authority
5. Traffic Management Plan and Design including Traffic Signages and other traffic
facilities
TEC – Admin Officer

o Filling of Request / Order from Implementing
Agencies.
o Application and Submission of requirements.
o
TED – Admin Officer

o Receiving and compiling the application and
requirements
Team Leader
o Team Leader will conduct Survey and
coordinate to the LGU's and Private Company
if needed.
o Will evaluate and submit assessment to TED
chief for approval.
Division Chief
o Submit the report recommendations for the
status of request to the office of MMDA.
Assign Group (Installation, Manufacturing, Fabrication)

• Implementing the request and with approved from
authority.
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Steps and Procedure:
1. Receiving and compiling the application and requirements

2. Survey and coordinate to the LGU’s and Private Company if needed
3. Evaluation / Inspection Assessment
4. Submit the commendation for the status of request to the Office of MMDA – TEC –
Director.
5. Implementing the request with approved Authority (Fabrication, Manufacturing and
Installation Group).
6. Submit to the Office of MMDA TEC – Director, the Action taken with Actual Photo and
Certification / Justification given by the LGU’s and Private Company.
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VIII. Documents Masterlist
 Form No. 1 – TDO-TEC-D-001 (Vehicle and Equipment Status Report)

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 Form 02 – TDO – TEC – D – 002 (Barrower’s Slip)

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 Form No. 3 – Status Report of MMDA Equipment

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 Form No. 04 - TDO - TEC -D-004 - (Daily Monitoring of Vehicle)

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 Form No. 05 - TDO - TEC -D-005 - (WEEKLY GAS COUPON ALLOCATION

MONITORING)
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 Form No. 6 – Gate Pass

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 Form No. 07 – TDO – TEC – D – 007 (RS – Supply and Materials)

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 Form No. 08 – TDO – TEC – D – 008 (RS – For Maintenance & Repair of Service
Vehicles Heavy Equipments)
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 Form No. 09 – TDO – TEC – D – 009 (Transport Service Vehicle & Heavy
Equipment Inspection)
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 Form No. 10 – TDO – TEC – D – 010 (TEC-TED Action Slip)

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 Form No. 11 – TDO – TEC – D – 011 (Daily Accomplishment Report)

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 Form No. 12 – TDO – TEC – D – 012 (Client Satisfactory Survey)

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TRAFFIC SIGNAL OPERATION AND MAINTENANCE DIVISION
I. Introduction
The Traffic Signal Operation and Maintenance Division is one of the divisions under the
Traffic Engineering Center. Its main responsibility is to manage the operation and
maintenance of the existing traffic signal system in Metro Manila efficiently and implement
traffic signalization upgrades and/or install additional warranted intersections through In-House
and/or By Contract, using state-of-the-art technology for the safe and smooth flow of traffic for
effective traffic management.
Additional functions of this Division are the efficient operation and maintenance of the existing
street lighting system under this Authority and the implementation of street lighting projects to
illuminate all dark or black spots on thoroughfares of Metro Manila.
This division is also in-charge of the Intelligent Transport System (ITS) project implementation,
a technological tool applied to transportation for the safety, efficiency, and reliability of the
roads in Metro Manila.
There are 112 personnel in this division, divided into different sections; 33 personnel for the
Traffic Signal Operation Section, divided into 3 shifts of 24/7 operation; 65 personnel for the
Traffic Signal Maintenance; 5 personnel for the Street Lighting Section in 2 shifts; and 12
personnel as immediate staff.
II. Objectives
 To maintain efficient traffic signals visible and operational at all times.
 To maintain efficient street lights operational at all times.
 To maintain efficient service vehicle operational at all times.

1. Traffic Signal System – It is a combination of technology and strategy approach
using state-of-the-art technology, including infrastructure and related facilities, for
the efficient management of traffic flow. As traffic volume continues to increase,
roadway capacity will increase at a slower rate. New technology, such as Traffic-
Responsive Closed Loop Systems or Adaptive Traffic Signal Systems using
advanced surveillance and traffic management centers, depends heavily on field
infrastructures like vehicle detection, distributed microprocessor-based control
systems, and near real-time interaction over diverse communication media. The
operation of traffic signal systems is even further complicated by the recent trend
that views traffic signal systems as a small component of an integrated multimodal
transportation system.
2. Traffic Signal Synchronization System – cutting-edge technology to coordinate

the operation of traffic signal systems. This promotes more efficient travel along the
stretch of a road by synchronizing the traffic signals. Allowing vehicles to traverse
intersections in the shortest possible amount of time. As a result, congestion and
delays are reduced. It is also a traffic engineering technique of matching the green
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time between the series of intersections, allowing the maximum number of vehicles
to pass through. As a result, motorists will experience fewer stops and delays.
3. Adaptive Traffic Control System – It is a combination of technologies used in traffic

signals to resolve traffic congestion adoptively. It provides the real-time variation of
signal timing that implies improved decision-making capabilities at intersections. It
is the management of the traffic system's actual traffic demand. It counts vehicles
via measuring devices such as inductive loops, spatial cameras, and infrared
cameras. Analyzing incoming data and providing real-time responses at intersection
geometrics, as well as changing traffic lights based on traffic demand.
4. Traffic-responsive Signal Timing for System-wide Traffic Control – is a

method that the optimization and improvement of the timing of the traffic signals at
intersections where difficulty has stemmed from the need to build extremely
complex models of traffic dynamics as a component of the control strategy. This
presents a fundamentally different approach to optimal signal timing that eliminates
the need for such complex models.
5. Fixed-time Signals – it is a system that produces routine gaps in traffic that may be
used to turn into or cross the street. It gives pedestrians an equal part of the traffic
signal system by providing them with regular and consistent intervals.
6. Traffic Signal Controller – a traffic signal device located at an intersection that

controls the sequence of lights. It is used to control the traffic flow in multiple ways
at an intersection. It is used for individual intersection control or as a system
component of a comprehensive traffic management system.
7. Traffic Signal Lanterns – are facilities that provides a signal by which green (go),
amber (caution), and red (stop) to vehicles and pedestrians. Lanterns are basically
classified as primary, secondary or tertiary. Depending on location, the basic
classification can be qualified such as; dual primary or overhead primary, secondary
or tertiary.
8. Traffic Signal Phasing – is an output display for vehicles and pedestrian movement
sequences with an allotted "green" time.
9. Vehicle Detectors – are device installed above or under the road surface to detect
the presence or absence of vehicles on the spot, a device is installed above or
beneath the road surface. These collected traffic data are transferred to the front-
end processor and computer, where they are processed into traffic-related data such
as traffic volume, occupancy rate, travel speed, and congestion level.
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10. Preventive Maintenance – the work done consists of the monthly inspection and
cleaning and quarterly and bi-annual checking, cleaning, and servicing of various
system components and related equipment. Minor flaws discovered during
preventive maintenance must be corrected as soon as possible. Any issues that
require additional attention or the use of spare parts must be documented.
11. Corrective Maintenance – the work done consists of correcting malfunctions
resulting from equipment deterioration and failure under normal operating
conditions.
12. Streetlight – a light illuminating a road, typically mounted on a tall pole, constitutes
one of a series spaced at intervals along a public street or highway.
13. Solar Streetlight - are raised light sources, powered by solar panels, are generally
mounted on the lighting structure or integrated into the pole itself.
IV. Acronyms
TS - Traffic Signal
ATSCS - Advance Traffic Signal Control System
SI - Signalized Intersection
LC - Local Controller
VDS - Vehicle Detection System
VMS - Variable Message Sign
TSES - Traffic Signal Enforcement System
SVES - Speed Violation Enforcement System
ITS - Intelligent Transport System
SL - Street Light
LED - Light Emitting Diode
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Responsibilities of the Unit

5.1 General
 The Traffic Operation and Maintenance Division is tasked with the operation and
maintenance of 535 signalized intersections in Metro Manila operated by a
computerized traffic signal system and street lights at various locations. This group
is the sole authority to regularly update and fine-tune the traffic signal timing based
on the recommendation and/or observation of the intersection; timing plans based
on traffic conditions, including monitoring of operational status and regular
preventive and corrective maintenance work.

 Shall maintain a smooth flow of traffic thru the efficient operation of Traffic Signal
System
 Shall maintain Traffic Signal and Street Lighting facilities for public safety.
 Shall immediately respond to inquiries and problems of stakeholders/road users.

 Formulate plans and programs to train and educate motorists and the public on the
important use of various traffic control facilities and road furniture in the aspect of
road safety, including energy conservation measures adopted by the government,
thereby enhancing traffic discipline awareness among road users.
 Updates/fine-tunes timing plans of signalized intersections for the efficient
implementation of traffic management schemes in the metropolis, which has long
passed the optimal level of saturation and year-round 24-hour operation and
maintenance of the traffic signal system at 535 intersections in Metro Manila.
 Prepares cost estimates, programs of work, bidding documents, and pre-
procurement activities for the Traffic Engineering Center.
 Conducts inspection, evaluation, and review of requests for traffic signal facilities.
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DUTIES AND RESPONSIBILITIES
POSITION RESPONSIBILITIES
Engineer V – Chief, TSOMD Overall supervision on the operation of the Traffic

(TOO V) Signal Operation & Maintenance Division.
Check and reviews traffic signal design plans and
program of works for traffic signal
installation/removal/relocation projects including
Engineer IV (Traffic Signal)
electrical works; Supervise the installation,
Section Head, Operation
operation, maintenance and monitoring of the traffic
Maintenance
signal and its field equipment; Conducts routinary
inspection/monitoring of all traffic signal field
facilities.
Review and approves design plans and programs of
works for street light installation/removal/relocation
Engineer IV (Street Lighting) projects; Supervise the installation, operation and
maintenance of street lighting facilities and related
field equipment.
Review and design plans and programs of work for
traffic signal projects. Assists the Section Head in
the installation, operation, maintenance and
Engineer III
monitoring of the traffic signal and its field
equipment; Conducts routinary inspection/
monitoring of all traffic signal field facilities.
Prepares cost estimates and program of works for
traffic signal installation, removal and relocation
project including electrical works; Operation of
Engineer II (Traffic Signal)
computerized Traffic Signal System and facilities;
Coordinate to various agencies with regards to
traffic signal problems.
Preparation of programs of works for street light
installation/removal/relocation projects; Supervise
Engineer II (Street Lighting)
the installation, operation and maintenance of street
lighting facilities and related field equipment.
Supervise the operation of motor pool units;
Prepares cost estimates for the maintenance of
Engineer II (Motor pool) TEC service vehicles and other related equipment
and responsible for the renew registration of service
vehicles to LTO.
Conducts field observation of traffic
Computer Programmer III situation/condition and programs traffic signal timing
and phase modification.
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Close monitoring of traffic signal operation through

Hermes System, and Cosmos System; Field
Computer Programmer II
observation and programming of traffic signal timing
and phase modification.
Hermes System, and Cosmos System; Field
Computer Programmer I
observation and programming of traffic signal
timing.
Hermes System, and Cosmos System; Conducts
Information System Analyst calibration of timing parameters of the traffic signal
system. Supervises the contractor in the laying of
fiber optic cable and accessories and fiber splicing.
Monitoring of computerized traffic signal system and
Engineering Assistant facilities; Assist engineers in paper works and site
observations.
Monitoring signalized intersection through CCTV at
MMDA Command Center; Received & log phone
Computer Operator III calls with regards to defective traffic signals;
Maintain files of traffic signal operation and
maintenance division and important official records.
Computer Operator II calls with regards to defective traffic signals;
Encodes various maintenance record of activities
and maintenance files.
Computer Operator I
calls with regards to defective traffic signals;
Prepares weekly reports.
Formulate and develop program specification
requirements for traffic signalization; Prepare cost
Planning Officer II estimates and program of works for traffic signal
installation, removal and relocation project.
Perform maintenance of computers and other

Computer Maintenance related equipment. Conducts regular checkup of
Technologist II traffic signal control at various location from region
1- 4.
Comp. Maintenance Assist in performing maintenance of computers and
Technologist I other related equipment.
Provide technical support in the preparation of traffic
signal installation/prepare
Project Evaluation Officer I
estimates/communication letters to different
agencies; Prepares accomplishment reports and
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other related works.
Conducts regular inspection and repair of local

Elect. & Comms. Eqpt. Tech controllers/modules/faulty traffic signal at
III site/vehicle detectors/communication equipment of
the systems.
Supervises the construction of traffic signal footings,
handhole covers; Installation/removal of traffic
Cons. Maint. & Gen. Foreman
signal field facilities; Replaced missing handhole
cover and assemble traffic signal lantern.
Monitor and/Issuance of materials needed by
Supply Officer II
TSOMD personnel.
Assists in issuing office supplies and materials

Supply Officer I
needed by personnel undertaking field works.
Assists in the regular inspection and repair of local
Elect. & Comms. Eqpt. Tech. controllers/modules/faulty traffic signal at
II site/vehicle detectors/communication equipment of
the systems.
Conduct preventive and corrective maintenance;
Precision Instrument
Installation of new signal, removal and relocation of
Technician II
traffic signal facilities including electrical works.
Assists in the inspection and repair of defective
traffic signal field facilities; Installation of new traffic
Precision Instrument signals; Removal and relocation of traffic signal
Technician I facilities including electrical works; Removal of
obstructions/trimmed trees covering traffic signal
references.
Assists in the repair of local
controllers/modules/faulty traffic signal at
Elect. & Comms. Eqpt. Insp. I
site/vehicle detectors/communication equipment of
the system.
Installation/removal of high mast, tunnel lights and
Electrician II streetlights including electrical works; Inspection
and repair defective streetlights.
Assists installation removal of high mast, tunnel
Electrician I lights and streetlights including electrical works;
Inspection and repair defective streetlights.
Assists in the repair of local
controllers/modules/faulty traffic signal at
Elect. & Comms. Eqpt. Tech I
site/vehicle detectors/communication equipment of
the system.
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Operates heavy machinery, backhoe, or excavator,

for the purposes of construction, demolition, or
Heavy Equipment Operator I, excavation; Responsible for routine maintenance or
II, III repairs.
Drives assigned vehicle; Check-up and cleaning of

Driver I, II, III
service vehicle.
Preventive and maintenance work for air-
Aircon Technician II conditioning system and related equipment;
Cleaning and calibration of equipment.
Maintain clean and safe working environment and
Storekeeper II optimizes space utilization for supplies and
materials.
Preventive and corrective maintenance work for
Mechanic III service vehicles and related equipment; Submit
inspection report.
Assist preventive and corrective maintenance work
Mechanic I
for service vehicles and related equipment.
Conducts painting of works activity such as special
Painter I brackets, handhole cover frames and modified
traffic signal poles.
Carpenter I Performs carpentry works.
Assists in the inventory of supplies, materials and

Traffic Aide I (Admin Aide)
equipment received.
Fabricates special brackets, handhole cover frames

Metro Aide I (Fabricator)
and modification of traffic signal poles.
Vulcanizing flat tire/replacement of tires of

Metro Aide I (Tire man)
equipment and service vehicles.
Performs civil works such as construction of traffic
signal footings, handhole covers; Assists in the
Laborer I Installation/removal of traffic signal field facilities;
Assist in the replacement of missing handhole cover
and cleaning of traffic signal field facilities.
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VI. OPERATING PROCEDURE
PROCESSING FOR THE INSTALLATION OF TRAFFIC SIGNAL AND STREETLIGHT

FACILITIES INCLUDING REPAIR/ REPLACEMENT OF DEFECTIVE/ DAMAGE PARTS
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6.1 Traffic Signal System Operating/Monitoring Procedure

6.1.1 24/7 Monitoring/Operation is divided into 3 shifts (6am-2pm, 2pm-10pm, and 10pm-6am).
a) Each shift handles four (4) regions (North, East, South, West) of traffic signal operation.
6.1.2 Traffic Signal Operation Status
a) Monitoring/checking of traffic signal timing plans per intersection.

- Adjustment of timing plan during/after field observation.
b) Monitoring/checking of synchronization between signalized intersections.
- Synchronization of intersection during/after field observation.
c) Monitoring/checking of offline signalized intersections.
- Report to Converge for immediate restoration of communication.
d) Monitoring/Checking Traffic Signal Faults (Flashing/No Display).
- The monitoring officer will attempt to restart/reset the faulty traffic signal via computer
workstation.
- The monitoring officer restart/reset faulty traffic signal and if unresponsive will be
forwarded to traffic signal maintenance crew/contractor for field inspection and repair.
e) Monitoring of traffic situation and traffic signal equipment status thru CCTV cameras.
- Adjustment of timing plan based on observation.
- Report to maintenance crew/contractor monitored defective signal equipment.
f) Monitoring the status of computer server and peripherals.
g) Recording of monitored/reported faults.
h) prepare/submit daily status of traffic signal facilities.
VII. Records
- List of signalized intersections in Metro Manila
- List of streetlights under Metro Manila
- List of Monitoring Projects
- Inventory of Traffic Signalized Facilities
- Inventory of Equipment/Materials
- Inventory of Equipment/Motor pool
- Intelligent Transport System Study
- List of Personnel
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VIII. Appendices
 Form 1
TDO-TEC-001-
ver01 (Status
of Traffic
Signal Field
Equipment at
various
Intersections)
 Form 2
TDO-TEC-002-
ver01
(Inventory of
Used Supplies)
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 Form No. 3 -
TDO-TEC-003-
ver01 (Operation
Daily Monitoring
Report)
 Form No. 4
TDO-TEC-004-ver01 (Preventive and Corrective Maintenance Accomplishment

Report for Traffic Signal)
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 Form No. 5
TDO-TEC-006-ver02 (Corrective and Preventive-routine Maintenance for

Streetlights, Tunnels, Footbridges and Bus Station Lighting System)
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FLOOD CONTROL AND SEWERAGE MANAGEMENT OFFICE
I. MANDATE AND OBJECTIVE OF FCSMO
RA 7924, the law creating the METROPOLITAN MANILA DEVELOPMENT AUTHORITY prescribes
the scope of metro-wide services. The Agency is mandated, among others, to provide flood
control and sewerage management services which include the formulation and
implementation of policies, standards, programs and projects for an integrated flood
control, drainage and sewerage system (Section 3, Paragraph d).
Pursuant to this mandate, the FLOOD CONTROL AND SEWERAGE MANAGEMENT OFFICE
(FCSMO) performs the following processes:
a. Planning and design including the review of project plans and Program of Works
for regular infrastructure projects and preparation of Approved Budget of Contract
and Purchase Requests;
b. Drainage and waterways management and improvement including the

implementation of flood mitigation projects and the conduct of regular maintenance
of existing drainage system including desilting of drainage mains, de-clogging of
drainage laterals, and dredging of waterways;
c. Project monitoring including the conduct of regular site inspection of programmed

projects;
d. Operation of major flood control structures including:

i. Operation and maintenance of pumping stations for urban flooding during
inclement weather conditions or as need arises
ii. Synchronized operation and maintenance of flood control structures for
Pasig-Marikina-Laguna Lake Complex during inclement weather conditions
or as need arises
e. Equipment management including the deployment of mobile equipment in various

flood control operation sites and regular maintenance and repairs of flood control
(on-site) and mobile equipment;
f. Flood monitoring and information dissemination including 24/7 monitoring of

rainfall intensity and water level at Pasig-Marikina-Laguna Lake Complex, issuance
of flood early warnings during storm / extreme rainfall events, and dissemination of
rainfall and water level data to various stakeholders
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Objective of FCSMO is to make Metropolitan Manila flood-resilient, which constitutes to

the overall policy of the MMDA for the region to have a safe, livable, and workable
environment. A strategic framework towards an effective and efficient flood management
is established consisting of the following measures:
a. Flood Mitigation – This primarily deals with the implementation of infrastructure

projects, as well as regular cleaning or maintenance of existing flood control
structures and open waterways. Activities to achieve this measure include desilting
of drainage mains, de-clogging of drainage laterals, and deepening / dredging of
waterways to increase conveyance capacity. Covered likewise is the construction of
new flood control structures / facilities and rehabilitation of existing drainage lines to
accommodate floodwaters from catchment areas.
b. Flood Adaptation – This refers to the non-structural aspect of flood management.

The main focus of this measure is education, information and awareness, which
include flood monitoring through hydrological data gathering and issuance of flood
early warnings and dissemination of information to various stakeholders.
II. ORGANIZATIONAL STRUCTURE
Director IV
Director III
Director's Staff
Effective Flood Control Operation

System Project Flood Control Information Center
Plans, Design, and Equipment

Drainage and Pumping Stations and
Project Monitoring Management
Waterways Division Floodgates Division
Division Division
105 Base
Research, Survey 30 Large
and Field Pumping
Investigation Napindan 11 Flood Control Stations
Districts
Design and Drafting 24 Small
Section Pumping
Stations
Estimating and
Programming 17 Relief
Section Pumping
Stations
Project Monitoring
Section
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In order to effectively discharge its responsibilities, FCSMO established the four (4)
divisions consisting of the following:
A. Plans, Design, and Project Monitoring Division
- responsible for the preparation of yearly budget for flood control in coordination
the Drainage and Waterways Division, Pumping Stations and Floodgates
Division and Equipment Management Division. Also undertakes site survey and
investigation, project design, drafting and estimation, submission of Approved
Budget of Contract, monitoring of on- going projects implemented by this office,
and submission of monthly, quarterly, semi-annually, and yearly reports to the
Department of Budget and Management and other concerned agencies or
stakeholders.
B. Drainage and Waterways Division

(Operation and Maintenance Division 1)
- responsible for proposing and implementing flood mitigation projects as well as

operation & maintenance of waterways, drainage laterals, and drainage
mains/interceptors. Under this division are eleven (11) flood control operations
districts and these are:
1. First North Metro Manila Flood Control Operations District

(FNMMFCOD)
2. Second North Metro Manila Flood Control Operations District
(SNMMFCOD)
3. First East Metro Manila Flood Control Operations District (FEMMFCOD)
4. Second East Metro Manila Flood Control Operations District
(SEMMFCOD)
5. First South Metro Manila Flood Control Operations District
(FSMMFCOD)
6. Second South Metro Manila Flood Control Operations District
(SSMMFCOD)
7. North Manila Flood Control Operations District
(NMFCOD)
8. Central Manila Flood Control Operations District
(CMFCOD)
9. South Manila Flood Control Operations District
(SMFCOD)
10. First Quezon City Flood Control Operations District
(FQCFCOD)
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11. Second Quezon City Flood Control Operations District (SQCFCOD)
C. Pumping Stations and Floodgates Division

(Operation and Maintenance Division 2)
- responsible for operation & maintenance of 30 large pumping stations, 24 small

pumping stations, 17 relief pumping stations, and floodgates – including the
pumping stations that may be constructed in the future.
D. Equipment Management Division
- Coordinate with the eleven (11) flood control operation districts on the required
equipment to be used in their project and prepare the program for the following:
1. Repair and maintenance of equipment

2. Training/seminar of mechanics and operator of heavy equipment
3. Submission of reports regarding accomplishment of repair and
equipment operation
Each of the Division is headed by a Division Chief or an Officer-in-Charge who directly

reports to the Director of FCSMO. The Division Chief / Officer-in-Charge exercises
supervision over the management of his/her office including personnel assignment and
discipline, establishment of internal control, systems and procedures to be observed within
the Division which must be consistent with and adhere to the general objectives of FCSMO.
He shall perform such other duties and functions as may be delegated to him at the
discretion of the Director except when actions, decisions and policies affecting other
Divisions are involved which must be coursed through the latter.
Moreover, FCSMO established two (2) additional functions / bodies in order to support the
four (4) aforementioned divisions.
A. Effective Flood Control Operation System (EFCOS)
EFCOS was designed in 1985 as an analogue telemetry system. Its principal

function is for the effective operation of two (2) flood control structures: the
Manggahan Floodway and Rosario Weir Floodgates, and the Napindan Hydraulic
Control Structure. The efficiency and effectiveness of these major facilities depend
on the integrated and synchronized operation of each. This is achieved through the
real time rainfall and water level data collection at the Rosario Master Control Station
via Telemetry System, voice broadcast with use of Warning System along floodway
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and relay of data and information thru Multiplex Communication and Emergency
Radio Communication.
B. Flood Control Information Center (FCIC)
FCIC was created to act as a nerve center for the agency’s flood control and
disaster-related operations. It comprehensively monitors Metro Manila flood-prone
areas and provide crucial information needed to make policy decisions in crisis
situations.
The Center is equipped with LCD monitors connected closed-circuit televisions

trained on key Metro Manila intersections, flood-prone areas, and pumping stations.
It taps PAGASA and other international satellite-based weather monitoring services
and utilize an Incident Management and Map Navigation Software that will collate
information on flood and other disaster-related incidents. It has a floor map of Metro
Manila and outlying waterways that will help trace communities that would be
affected when water systems overflow.
III. PROGRAMS, PROJECTS AND ACTIVITIES
Flood Control and Sewerage Management Programs are generally categorized into two
on account of the purpose for which they are formulated and intended, to wit:
A. UNDER CAPITAL OUTLAY
This covers Regular Infrastructure Projects undertaken by the FCSMO on a yearly

basis whose appropriation is specifically provided for by law through the General
Appropriations Act (GAA).
Generally all regular infrastructure projects are aimed at addressing the occurrence
of flooding in a particular area.
B. UNDER MAINTENANCE AND OTHER OPERATING EXPENSES (MOOE)
This consists of regularly and routinely implemented programs and services to

maintain the efficiency of the various components of the Drainage system which
involve Waterways Dredging/Deepening activities, Drainage Desilting and De-
clogging works and Fabrication/Installation of Steel Gratings and other drainage
appurtenances.
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Fund allocation from which these projects are charged against is not exclusive since
items such as but not limited to Travelling Expenses, Supplies and Materials, Utility
and Communication Expenses form part of MOOE.
C. UNDER OTHER PUBLIC FUNDS/SOURCES
Construction of new Pumping Stations which entails huge budgetary requirement is

ordinarily taken from funds other than the two (2) preceding sources
aforementioned.
IV. OPERATING GUIDELINES AND PROCEDURES
A. GOVERNING LAWS, RULES & REGULATIONS, and OTHER RELATED

ISSUANCES
Foremost among the laws which find application in the transactions and operations
of FCSMO is Republic Act No. 7924 from which the METROPOLITAN MANILA
DEVELOPMENT AUTHORITY and consequently FCSMO derives its existence. This
legislative enactment expressly provides for the powers and functions of the
Authority relative to the administration and delivery of metro-wide services in
coordination with the local government units comprising the special region.
RESOLUTIONS and PERTINENT ISSUANCES of the METRO MANILA COUNCIL,

the governing board and policy making body of the Authority, which express the
legislative intent have controlling and binding effect upon the affairs of the Authority.
This is in line with the functions of the Council whose majority membership is
composed of Local Chief Executives from the cities and municipality of Metro
Manila. Such composition is consistent with the exercise of local autonomy
concurrent with the Authority’s performance of its mandate.
1. R.A. 9184 otherwise known as “The Government Procurement Reform

Act”
- In as much as the structural component of FCSMO programs pertains
to procurement of Infrastructure projects, goods and consulting
services, implemented either by administration or by contract, the
operation of the Office must comply with the guidelines and regulations
formulated by this Act. This shall not be construed however to exclude
official acts and transactions entered into by the Office relative to its
Administrative functions from the coverage of this Act.
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2. E.O. 292 otherwise known as “The Administrative Code of the

Philippines”
- While the Administrative Code does not expressly state the Authority’s
mandate on flood control management, Book IV, Title V is instructive
by reason of the nature of the functions being discharged by FCSMO.
Matters not specifically provided in R.A. 7924 shall be referred to the
Administrative Code as far as they are applicable.
B. PLANNING AND PROGRAMMING
FCSMO endeavors to ensure that all proposed flood control projects will adequately
address the occurrence of flooding in a particular area. The specific locations of
projects are identified by the Waterways and Drainage Division based on observed
past flood occurrences, or reports from the media, local residents or LGUs. The
District Operations Engineers prepare the preliminary plans and cost estimates for
such proposed projects and submit them to the Plans, Design and Project
Monitoring Division (PDPMD) for review, consolidation and submission to DBM for
funding. The aggregate cost of projects programmed for the year shall be based on
the ceiling prescribed by DBM.
In the preparation of final plans which may include but not limited to the conduct of
the following: field surveys and investigations, compilation of hydrological data,
environmental and impact assessments, comparative evaluations of sites and
solutions, review of design parameters and calculations, geophysical
measurements, technical reports and other project related requirements, FCSMO
adopts the appropriate standards and criteria in accordance with general acceptable
engineering practice and sound construction methods and procedures. Considering
that the soundness of any engineering or technical decision is dependent primarily
upon the accuracy and suitability of data obtained in field and laboratory
investigations and previous studies by other departments, agencies, institutions and
organizations, FCSMO takes on an effective data gathering activity to secure
adequate, correct and reliable information.
Itemized project costs estimates shall be based on the prevailing cost of

construction materials, labor rates, equipment rental rates and other items
necessary to complete the project.
The PDPMD shall review all project plans and program of works submitted by the
Flood Control Operations Districts after which the Approved Budget for the Contract
(ABC) shall be prepared and submitted for approval.
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The PDPMD likewise provides consultative, research, advisory service of matters

within its competence and overall coordination in the operation of FCSMO functions.
C. AUTHORITY AND APPROVAL
Plans, Design, Specifications, Program of Works, Memoranda, Office Orders and

other Official Documents emanating from FCSMO pursuant to the exercise of its
regular functions shall be signed and recommended for approval by the Director
being the Head of the Office except when, by virtue and on the basis of a written
Delegation of Authority from the Office of the Chairman, General Manager or
Assistant General Managers, he is directed to approve the same. The scope of the
delegated authority defines its extent, limitation and period during which such
capacity should be made effective.
D. PROGRAM IMPLEMENTATION
1. Projects undertaken BY CONTRACT
Implementation of duly awarded project shall be under the direct

supervision of FCSMO through its authorized Project Engineer to ensure
the same will be done in accordance with plans, specifications and
construction schedule as embodied in the contract. The Project Engineer is
assisted by a Project Inspector whose functions may include validation of
actual work accomplishments, coordination with affected parties or
stakeholders and other related technical concerns or as the circumstances
may demand. The provisions of implementing Rules and Regulations of RA
9184 specifically Annex ”E” on Contract Implementation Guidelines for the
Procurement of Infrastructure Projects, Annex “G” For Design and Build
Scheme, and other applicable issuances shall be strictly observed during
the progress of the works until contract completion and final turn-over.
Periodic site inspection may likewise be conducted as the construction
proceeds to observe and report the progress and quality of the executed
works. Issuance of orders, instructions, necessary interpretations and
clarifications of contract documents, recommendations on corrective
actions and resolutions of problems due to actual field conditions
encountered may be done during the site visit.
2. Projects undertaken BY ADMINISTRATION
Activities consisting of the regular maintenance works include

Deepening/Widening of Open Waterways, De-clogging of Drainage
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Laterals, Desilting of Drainage Main and open channels and Special

Operations such as Estero Blitz and Linis Palengke. The specific portions
of the drainage system to be covered by the works for the upcoming year is
prepared by each Flood Control Operations District given the entire scope
which cannot be possibly completed during the same period of time and the
budgetary allocation from which the funds shall be charged. It shall then be
submitted for review/consolidation to the Plans, Design and Project
Monitoring Division, and subsequently to the Office of the Director for
consideration, recommendation or approval as the case may be.
The procurement of materials, supplies and equipment relative thereto shall

be made by way of a Purchase Request and is governed by the applicable
provisions of RA 9184. Labor expenses are in the form of salaries and
wages.
E. PROJECT MONITORING
The FCSMO’s Plans, Design and Project Monitoring Division through its Monitoring
Unit is responsible for updating the Authority the actual status of the projects
programmed for the year, including the previous years, as the case may be.
The Flood Control Operations Districts submit to the Monitoring Unit a semi-monthly
project report or as frequent as may be necessary in a format clearly showing the
contracted details of the project. Such report must indicate the necessary
information relative to the progress or development of the works which may become
part of the basis for the grant or reduction of contractor’s progress billing and
corresponding payment.
Regular drainage and waterways maintenance works which are done in-house, the
Monitoring Unit shall submit a quarterly summary of Accomplishment Report as well
as the cost expended and other related reports as may be required.
V. INTERIM GUIDELINES ON SERVICE CONTINUITY IN RESPONSE TO COVID-19
A. OBSERVANCE OF PRECAUTIONARY MEASURES
The following activities and precautionary measures shall be implemented:
- Minimum health standards protocol such as wearing of face masks, face shield,
and physical distancing
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- Presence of sanitation station (alcohol stand and foot bath / disinfecting mat
strategically placed in front of the office)
- Disinfection or decontamination activities as part of regular maintenance
- Conduct of health status survey to ensure that all those reporting to the office
are in good shape and that no one is exhibiting any symptoms of COVID-19
disease.
Employees are also encouraged to bring their personal disinfectants such as

alcohol sprays and wipes, and are advised to clean/sanitize their workstations
regularly.
B. HANDLING OF CONFIRMED CASES, CONTACT TRACING, AND MONITORING
Once a confirmed case is reported, he/she shall immediately undergo quarantine or

shall be isolated. Proper clinical assessment shall be the basis for quarantine or
isolation. As such, cases are endorsed to MMDA’s Medical Clinic for further instructions
and guidance.
Contact tracing shall be initiated after case investigation of every reported confirmed
COVID-19 cases as prescribed by the Department of Health (DOH), to include the
following actions:
- Identify settings where the contacts have visited or social interactions where the
contacts have been exposed.
- Identify all social, familial, work, and health care worker contacts who have had
contact with a confirmed case
- Inform identified contacts of possible exposure
- Endorse completed case investigation to the local contact tracing teams
In order to eliminate risk of virus spread in the workplace, personnel who had contact
with a confirmed case in the office, especially those who are exhibiting symptoms of
COVID-19, shall undergo antigen or swab (RT-PCR) testing and quarantine upon
discretion of FCSMO Director, considering the recommendation of MMDA’s Medical
Clinic.
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SOLID WASTE MANAGEMENT OFFICE
I. INTRODUCTION
Pursuant to RA 7924 providing the scope of MMDA Services, Solid Waste Disposal and
Management is one of the frontline services to be delivered by the Agency though the Solid
Waste Management Office (SWMO). The SWMO mandates include the formulation and
implementation of policies, standards, programs and projects for proper and sanitary waste
disposal. It was also directed to establish and operate sanitary landfill and related facilities
including the implementation of other alternative programs intending to reduce, reuse and
recycle solid waste.
Additionally, with the issuance of RA 9003 or known as the Ecological Solid Waste
Management Act of 2000 on January 26, 2001, there was also established, under Section
11 of the same law, a Provincial Solid Waste Management Board in every province to be
chaired by the governor. In the case of Metro Manila, the Solid Waste Management Board
(MMSWMB) shall be chaired by the chairperson of MMDA and the members to be composed
of the 17 Local Chief Executives of the 17 component cities and municipalities as well as
representatives of the NGO sector involved in the promotion of recycling and the protection
of air and water quality. Also welcome for representation are those from the recycling,
manufacturing and packaging industries who qualified in the selection process of the Board
and those who were endorsed by the government agency representative for consideration
and approval of the MMSWMB.
One of the main functions of the MM Solid Waste Management Board is to develop and
oversee the implementation of the 10-year Solid Waste Management Plan for Metro Manila
based on the submitted SWM Plans of the 17 LGUs comprising Metro Manila. Under the
MMDA set up, the MMDA-Solid Waste Management Office serves as the Secretariat of the
MMSWMB.
SWMO Vision
MMDA SWMO envisions the establishment of an ecologically-safe and properly-operated

solid waste disposal and processing facilities for Metro Manila.
SWMO Mission
Ensure the availability of disposal facilities for the residual waste of Metro Manila through
promotion of waste minimization and recovery; and adoption of other innovative SWM
schemes that will reduce volume of solid waste stream otherwise destined for landfill thereby
prolonging its life span.
Considering the diminishing budget allocation for waste disposal, to secure wide public
participation by devising various alternative programs including IEC campaigns that can
bring about transformational change in values and attitudes of the people towards proper
solid waste management.
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1.1 SCOPE OF OPERATIONS MANUAL
This operation manual provides an overview of the Solid Waste Management Office
(SWMO) work procedures and instructions for the attainment and promotion of quality
service in line with the MMDA Quality Management System - ISO 9001:2015.
It provides guidance to users to limit the chances of delay and errors for performance
improvement and establishment of employee accountability.
1.2 CONTENT
The SWMO Operations Manual contains the detailed description and step-by-step
explanation illustrated through process flow charts including required timelines,
number of steps and signatories of each division/ unit, to wit:
(1) Site Operations Management Division,

(1.1) Closed Disposal Facility,
(1.2) Office-Based Disposal Group,
(2) Project Monitoring and Assessment Division,
(3) Plans and Design Division, and
(4) Administrative Unit.
II. DEFINITION OF TERMS
AU – Administrative Unit
CDF – Closed Disposal Facility
DBM – Department of Budget and Management
GCT – Garbage Collection Truck
IEC – Information, Education, and Communication
MM – Metro Manila
OBDG – Office-Based Disposal Group
PDD – Plans and Design Division
PFC – Process Flow Chart
PMAD – Project Monitoring and Assessment Division
RA 9003 – Republic Act 9003 “Ecological Solid Waste Management Act of 2000
SLF – Sanitary Landfill
SOMD – Site Operations Management Division
SWMO – Solid Waste Management Office
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III. ORGANIZATIONAL STRUCTURE
The enactment of RA 7924 provided for the reorganization of MMDA with a prescribed
organizational design embodied in the DBM-recommended NOSCA. The Solid Waste
Management Office (SWMO) under the NOSCA was basically organized as follows:
a. The Office of the Director headed by a Director IV and assisted by two (2) Director III
positions. Immediately under the Director’s Office are straight-listed executive and
administrative support positions.
b. Two (2) Technical Staff Divisions namely - Project Monitoring and Assessment Division
(PMAD) and Plans and Designs Division (PDD) served as the technical arm of SWMO.
c. Also provided were four (4) Line Divisions representing SWMO field offices for site
disposal operations each headed by a Project Development Officer V.
APPROVED DBM NOSCA POSITION
SUMMARY:
1 - Director IV Office of the Director 12
2 - Director III Plans & Design Division 9
1 - Administrative Officer II Project Monitoring Division 11
1 - Secretary II Site Operations Mgt. Div. 1 12
2- Computer Operator II Site Operations Mgt. Div. 2 12
2 - Computer Operator I Site Operations Mgt. Div. 3 12
1 – Reproduction Machine Operator Site Operations Mgt. Div. 4 12
1 – Driver II Total Personnel 80
1 – Messenger
12 Total Personnel
PLANS & DESIGN DIVISION (PDD) PROJECT MONITORING DIVISION

1 – Project Development Officer V (PMD)
1 – Project Development Officer IV 1 – Project Evaluation Officer V
2 – Project development Officer III 1 – Project Evaluation Officer IV
1 – Project Development Officer II 3 – Project Evaluation Officer III
OPERATIONS MANUAL
2- Project Development Officer I 2 – Project Evaluation Officer II

Quality Management System
2 - Computer Operator II 2- Project Evaluation Officer I

9 Total Personnel 2 - Computer Operator II
Metropolitan Manila Development Authority
11 Total Personnel
(Basic Organization Chart w/ Staffing Pattern)

SITE OPERATIONS MGT. DIV. 1 – SITE OPERATIONS MGT. DIV. 2 – SITE OPERATIONS MGT. DIV. 3 – SITE OPERATIONS MGT. DIV. 4 –
(RP SLF) (Pier18- Navotas SLF) (New San Mateo SLF) (CLOSED FACILITIES)
1 – Project Development Officer V 1 – Project Development Officer V 1 – Project Development Officer V 1 – Project Development Officer V
1 – Project Development Officer IV 1 – Project Development Officer IV 1 – Project Development Officer IV 1 – Project Development Officer IV
Page No.:
1 – Project Development Officer III 1 – Project development Officer III 1 – Project development Officer III 1 – Project development Officer III
Doc Ref No.:
Figure 1.A. DBM NOSCA-BASED Organization Structure of SWMO

Revision No.:
1 – Project Development Officer II 1 – Project Development Officer II 1 – Project Development Officer II 1 – Project Development Officer II
Effective Date:
2- Project Development Officer I 2- Project Development Officer I 2- Project Development Officer I 2- Project Development Officer I
2 - Computer Operator II 2 - Computer Operator II 2 - Computer Operator II 2 - Computer Operator II
2 -Heavy Equipment Operator III 2 – Heavy Equipment Operator III 2 – Heavy Equipment Operator III 2 – Heavy Equipment Operator III
1-Heavy Equipment Operator II 1 – Heavy Equipment Operator II 1 – Heavy Equipment Operator II 1 – Heavy Equipment Operator II
01
1 - -Heavy Equipment Operator I 1 – Heavy Equipment Operator I 1 – Heavy Equipment Operator I 1 – Heavy Equipment Operator I
OM-01
12 Total Personnel 12 Total Personnel 12 Total Personnel 12 Total Personnel

04/01/2022
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Figure 1.B. SWMO Informal/ Expanded Organizational Structure (Actual)

SWMO EXSITING ORGANIZATIONAL STRUCTURE
Actual as of September 09, 2022
DIRECTOR IV
.
DIRECTOR III DIRECTOR III
ADMINISTRATIVE UNIT
SECRETARY
PLANS & DESIGN DIVISION
PROJECT MONITORING & ASSESTMENT

DIVISION SITE OPERATIONS MANAGEMENT DIVISION
OPERATIONS MANUAL
METRO MANILA FLOODWAYS MANAGEMENT

Quality Management System
PROJECT
(WORLD BANK PROJECT)
SITE OPERATION MGT. DIV. 1- RPSLF
OFFICE BASED DISPOSAL

DBM NOSCA DIVISION/SITE SITE OPERATION MGT. DIV. 2- PIER 18, NSLF
GROUP
PDD - Plans & Design Division
PMAD – Project Monitoring &
Assessment Division SITE OPERATION MGT. DIV. 3-NEW SAN
S1 - Site 1
S2 - Site 2
MATEO SLF
S3 – Site 3
Page No.:
S4 – Site 4 (Closed Facilities)

Doc Ref No.:
SITE OPERATION MGT. DIV. 4 – CLOSED

Revision No.:
ADHOC OFFICES:
Effective Date:
FACILITIES
Administration Unit
OBDG- Office Based Disposal Group
PROJECT BASED:
Figure 1.B. SWMO Informal/ Expanded Organizational Structure (Actual)

Note:
WB-AIIB MMFMP- World Bank-Asian * DBM-Approved NOSCA Position for SWMO – 80
Infrastructure Investment Bank Metro Manila personnel
01
Floodways Management Project Component II: * Filled- up Plantilla Position – 68

Minimizing Solid Waste in Waterways
OM-01
* Vacant Position – 12
04/01/2022
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IV. FUNCTIONAL STATEMENTS
Solid Waste Management Office (SWMO)
o Plan and coordinate the waste disposal and management requirements of the
seventeen (17) local government units comprising Metro Manila; ensure the availability
of waste disposal facilities to accommodate the volume of waste generated daily in the
Region.
o Plan, coordinate, direct and supervise the identification of site location, establishment
and operation of waste disposal facilities including the eventuality of their safe closure
making sure that necessary rehabilitation and closure care measures are taken to avert
and mitigate any adverse effect of pollution and possible ecological damage to the
disposal sites immediate environment.
o Extend necessary operational and technical assistance and support to the LGUs, if
requested, in matters relating to solid waste management. This include the
development and implementation of necessary public information and educational
programs to ensure that public awareness and cooperation is secured and that the
projects and activities being implemented by the Office will gain wider acceptance and
support of the people.
o Perform other related activities as may be deemed necessary.
A. Office of the Director
o Exercises general supervision and control over the technical, field/operational, and
administrative activities of the Office including work performance of its staff and
personnel toward productive, efficient, effective and timely delivery of services as
mandated or assigned.
A.1 Administrative Unit
o Provides executive, secretarial and other auxiliary support services to the

Office heads.
o The unit was created as an ad hoc support group of SWMO to provide
services relating to personnel, records, transportation, supply including
housekeeping and maintenance requirements of the Office.
A.1.1 Personnel Management and Staff Development
o Preparation and consolidation of budget proposals and physical

programs as deliberated by the Directors and various division and
unit heads;
o Preparation of administrative-related memorandum, reports and

communications;
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o Consolidation of IPCRs, PDS and SALN for submission to

Administrative Service;
o Handling and internal processing of SWMO personnel leave

applications, DTRs, and locator slips;
o Monitoring of daily attendance including flag raising and retreat;
o Preparation of driver and transport deployment schedule;
o Facilitation of staff internal capacity-building needs and

requirements including applications for foreign and local trainings;
o Processing of applications for hiring and promotions;
o Participation in the deliberation of the MMDA Placement

Committee;
o Posting and update of SWMO Schedule of Activities;
o Attendance to meetings requiring administrative representation i.e.

BAC, ISO, DBM, Congress, Senate and Administrative Service;
o Facilitation and analysis of customer/client feedback;
o Updating of SWMP personnel profile and organizational chart; and
o Review of incoming documents and communication for initial action

and referral to responsible division or units.
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Figure 2.A. Processing of Applicants

(ADMIN-PFC-001-2022)
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A.1.2 Records Management
o Receiving, recording of incoming documents and releasing of

outgoing communications.
o Organize records and documents for proper filing, updating,

preservation, and retrieval.
o Encoding of Electronic Daily Documents Listing to include document

action tracking and follow up.
o Scanning and reproduction of file documents.
o Delivery of documents to concerned offices
o Facilitating the updating of QMS documents and Operations Manual

based on the submitted documents from each SWMO division.
o Representation in the GAD Committee and submission of

accomplishment reports and other documents needed by the said
committee.
o Records archiving and facilitation of disposal arrangement with the

MMDA Records Management Division.
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Figure 2.B. Receiving and Releasing of Documents

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A.1.3 Supply Management
o Conduct of periodic inventory of materials, tools and equipment.
o Monitoring the availability and replenishment of office supplies.
o Canvassing of needed materials and equipment as well as preparation

and facilitation of PRs, RIS, and I and I forms.
o Inspection and acceptance of products and services according to

requested specifications.
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Figure 2.C. Request for Office Supplies from Supply and Property Division and SWMO
Disbursement Officer
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A.1.4 Transport and Office Maintenance
o Preparation of schedule of vehicle assignment based on received

request for service vehicle recording in the vehicle locator chart including
facilitation of processing of request to Transport Division-GASD.
o Preparation of vehicle trip ticket, request for fuel issuance and mileage
recording.
o Cleaning and preventive maintenance and calibration of service

vehicles, materials, equipment and fixtures
o Office maintenance and daily housekeeping (orderliness, cleanliness)
o Run errands as may be requested.

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Figure 2.D. Request for Service Vehicle

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Figure 2.E. Request for Gas / Fuel for Service Vehicle

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A.2 Office-based Disposal Group (OBDG)
o Validation and consolidation of weekly reports of truck trips and volume

submitted by the three (3) disposal facilities. The purpose is to
countercheck/verify the data in the vouchers for the disposal fee submitted by
the disposal operators.
o Processing of the accreditation of LGU garbage haulers on a yearly basis prior

to the issuance of Permit-to-Dump.
o Consolidation of reports/data on waste recovered (recyclables, compostable)

and garbage collected as submitted by the LGUs for inclusion in the submission
of report to the Supreme Court in compliance with its continuing mandamus.
o Monitoring and computing the landfill space availability and lifespan at the three
(3) designated disposal facilities based on the reports required to be submitted
by the landfill operators.
o Monitoring the compliance of the three (3) disposal facilities with the
requirements of RA 9003 based on the submitted reports (twice a month) of the
field disposal group.
o Compilation of the MOAs and Deed of Assignments of the three (3) disposal
facilities likewise keeping track of the effective validity of contracts signed by
MMDA.
o Preparation of monthly accomplishment report as regularly required by various

requesting bodies such as the Supreme Court, MOS, Budget Division, LGU SW
Managers, among others.
A.2.1 Disposal Operations Procedure and Management System
o Collection, collation, and analysis of disposal operations data.
o Checking/verification of the submitted documents for garbage trucks

accreditation. If the documents are complete and in order, the letter
of Application and the submitted documents shall be accepted
(SWMO-OBDG 001).
o Conduct of truck inspection and measurement of the dimension of the

collection vehicle.
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o Furnish the SOMD copies of Master List of Accredited GCT for

reference and validation (SWMO-OBDG 004).
A.2.2 Reports and Communications Flow
All documents/communications concerning the Disposal Group shall be

received by SWMO Administrative Group in-charge for proper recording,
classification and transmittal before forwarding the same to the concerned
disposal unit/personnel. After reviewing the documents, these are forwarded
either to the SWMO Head or Admin Head for notation and referral to concerned
Unit Head or personnel.
Figure 3.A. Processing of Documents

(OBDG-PFC-001-2022)
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Figure 3.B. Waste Flow Chart Waste Disposal Operators’ Billing/ Vouchers
(OBDG-PFC-002-2022)
A.2.3 Trucks Accreditation Flow
A.2.3.1 Accreditation of Collection Vehicles
The accreditation process covers all solid waste collection vehicles (open
dump trucks, compactors and trailer vans) duly authorized by the 17 local
governments (LGUs) to collect, transport and dispose solid wastes at
MMDA designated waste disposal facilities. It also covers all LGU
authorized independent/contractors/entities garbage collection trucks
owned by the LGU to transport wastes to the same facilities.
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All duly-authorized entities disposing solid waste at any MMDA-

designated disposal facility may apply for accreditation of their collection
vehicle/s at least one month prior to the validity period, usually starting
from January of each year.
A.2.3.2 Accreditation Requirements
Recommendation/endorsement from the LGU’s SW Manager including

the list of trucks that will undergo accreditation.
A.2.3.3 Accreditation Procedures
The SWMO shall undertake the following procedures in accrediting

collection vehicles;
o Admin group checks/verifies the submitted documents. If the

documents are complete and in order, the letter of application and
(the documents shall be accepted and process.
o The OBDG informs the LGUs contractors on the schedule of trucks’

inspection, date, time and venue. The conduct of inspection and
measurement shall be done in the presence of the
applicant/contractor or his/her duly authorized representative.
1. Measurement of the dimension (in meter) of the inner

compartment of the collection vehicle, in terms of length, width
and height shall be done to determine the accurate
volume/capacity of collection trucks;
2. Inspection of the collection vehicle to determine its compliance
with truck standards herein enumerated using SWMO-OBDG-
002 or the Collection vehicle inspection report form; and
3. Photo documentation of the front and rear parts of the collection
vehicles.
o Completion and submission of the Collection Vehicle Inspection

Report (SWMO-OBDG-003R02) that includes the computed volume
capacity, in cubic meters of the collection vehicle.
o Review of the documents and inspection report to check if all

requirements have been complied with.
o If the requirements are complete, the Permit to dump (SWMO-

OBDG-005) shall be prepared.
o Coordination with the applicant to inform him/her about the terms and
conditions stipulated under the permit to dump.
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o The applicant indicates his/her conformity with the conditions by

signing the appropriate space on the permit.
o If all requirements have been properly complied with, the application
is submitted to the Head of the SWMO for approval.
o If approved, the Permit-to-dump is released to the applicant or his/her

authorized representative.
o All the designated disposal sites and LGUs Manager shall be

furnished copies of accredited collection vehicles for reference and
validation. (SWMO-OBDG-004)
o Monitoring and assessment of compliance with the stipulated terms

and conditions is conducted at the designated waste disposal
facilities, based on the Collection Vehicles Accreditation Compliance
Monitoring Checklist (SWMO-OBDG-003R02); and
o Enforcement of sanctions for violations of such terms and conditions.

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Figure 3.C. Garbage Collection Truck Accreditation Flow Chart

(OBDG-PFC-003-2022)
A.2.4 Accreditation Processing Forms and Tools
SWMO-OBDG-001 : Collection Vehicle Accreditation Processing Checklist

Form 1/1/17
To indicate the flow of actions that has been taken.
SWMO-OBDG-002 : Collection Vehicle Inspection Report Form

1/1/17
To document the results of the inspection of a collection
vehicle’s compliance on the minimum standards, and the
dimensions of its inner compartment including the calculated
volume loading capacity.
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SWMO-OBDG-003-R02 : Compliance Monitoring report of accreditation

requirements of garbage trucks 3/13/18
To document compliance of an accredited collection vehicle
with the terms and conditions stipulated under the Permit to
dump, as inspected inside any MMDA designated waste
disposal facility.
SWMO-OBDG-004 : List of Accredited Trucks 3/13/18

To provide SWMO-Disposal Field Group with reference on the
list that have been accredited by MMDA following their
compliance with the accreditation requirements on a per LGU
or alphabetically-arranged basis of the plate numbers of the
accredited trucks. This also list the dimensions, in length,
width and height (in meters); as well as the computed volume
loading capacity of each of the accredited trucks.
SWMO-OBDG-005-R01 : Permit to Dump Form 2021

To stipulate and agree on the terms and conditions under
which accreditation shall remain valid;
B. Site Operations and Management Division (SOMD)
o Supervision and monitoring of the implementation of specific phases of duly-approved

solid waste development projects with the management and operation of which are
either being undertaken by other departments, agencies, or which otherwise, have been
contracted to private contractors for implementation;
o Monitoring the day-to-day operational functions of the landfill including environmental

management activities being undertaken thereat such as leachate, effluent discharge,
soil covering, recirculation, water treatment activities, upgrading of concrete manholes,
landfill development projects, among others by keeping of daily operational/monitoring
logs, test results, records and relevant data;
o Ensuring compliance of operators/owners of LGU-established solid waste facilities as

well as supervision of repair works in order to improve and/or comply with legal
environmental regulations and operational maintenance procedures;
o Determination, recording and reporting the volume of waste received at the designated
disposal facilities, the corresponding number of trips made by accredited collection
trucks, as well as validation of contractors/truck owners or operators’ compliance with
the terms and conditions stipulated in the permit to dump; and
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o Monitoring the performance and compliance of GCTs in line with prescribed safety and
environmental standards; institutionalization and standardization of waste disposal
inspection and control procedures adopted at the designated disposal facilities.
o Enforcement of sanction/s for violation of the terms and conditions specified in the
issued Permit-to-Dump and related guidelines.
Figure 4.A. Documentation Flow of Incoming Waste in the Disposal Facilities

(SOMD-PFC-001-2022)
Rizal Provincial SLF, New San Mateo SLF and Pier 18 Transfer Station-Navotas SLF
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B.1 ACTIVITIES/EVENTS
B.1.1 Request for Site Visit Procedure from interested parties
1. Submit Letter of Request to Head of SWMO for approval;
2. SWMO Head informs the SLF operators on site visit;
3. The SLF head coordinates with the requesting party and provide details
of the site visit.
4. Assist/brief visitors during the actual site visit.
5. Feedback forms are to be accomplished by the requesting party at the

end of the site visit.
B.1.2 Conduct of Sanitary Landfill Inspection/Monitoring on RA 9003

Compliance
1. Conducts weekly monitoring and inspection based on the standard

requirement on SLF stated in Section 41 of RA-9003.
2. Prepares weekly and monthly accomplishment reports to be submitted to

the OBDG.
3. Bimonthly monitoring and inspection of SLF compliance based on Section

42 of RA-9003 (Minimum Operating Criteria for SLF) are also conducted
using SWMO-OBDG-007A-R02
B.1.3 Manpower Schedule (revised schedule to 12 hours/group)

(Rizal Provincial SLF, Navotas SLF via Pier18 TS and New San Mateo
SLF)
 Manpower composes of 17 personnel divided into 4-groups working

on a 24/7 operations
 Schedule per group: (12 hrs. per duty)

 Rizal PRSLF : 6:00 am to 6:00 pm
6:00 pm to 6:00 am
 New San Mateo SLF : 6:00 am to 6:00 pm
6:00 pm to 6:00 am
 Pier 18TS/NVSLF : 6:00 am to 6:00 pm
6:00 pm to 6:00 am
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B.1.4 Other Related Activities
o Inform drivers of waste collection vehicles of future plans with

regards to operational procedures
o Conducts actual measurement of DT dimension well as the

computed volume loading capacity of each of the accredited trucks.
B.1.5 In case of Accidents

o GCTs involved in major accidents inside the facility are reported to
the Police Authorities and immediately provided assistance by
Landfill Operator personnel with corresponding equipment & minimal
charges if needed;
o GCTs involved in major accidents outside the facility are provided

assistance by Landfill operator upon request of Contractor of waste
collection vehicle involved in accident with corresponding charges;
o Landfill operator requires a representative from the contractor in the

area before the assistance or removal of GCTs involved in accident.
B.1.6 SOMD Forms and tools:
SWMO-OBDG-006 : Daily Disposal Record (DDR) 1/1/17

To document information of incoming volume of waste
and other details brought by the accredited trucks of
LGUs
SWMO-OBDG-007-R02 : Sanitary Landfill General Inspection/ Compliance

Form 5/29/18
To monitor/document the compliance of the standard
requirement for the establishment of SLF under the RA
9003.
SWMO-OBDG-008 : Transfer Station General Inspection/

Monitoring Form 2/27/18
To monitor/document the compliance of the standard
requirement for the establishment of Transfer Station
and Barging Requirements.
SWMO-OBDG-009 : Daily Disposal Record (DDR) Transmittal

Form 5/21/18
SWMP-OBDG-010-R01 : Client’s Satisfaction Survey Form 5/30/21

To obtain feedback from clients
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SWMO-OBDG-012 : Garbage Collection Truck/Crew Compliance

Monitoring Report 5/20/21
To document and report cases of GCT violation of the

five (5) standards.
SWMO-OBDG-013 : Garbage Collection Truck & Crew Violation Notice

Form 05/20/2021
To document GCT violation issued to GCT driver or

crew.
C. Project Monitoring and Assessment Division
C.1 Provide technical assistance / incentive schemes for Metro Manila local
government units or barangays and other interested parties comprised of the
following sub-processes:
o IEC - Conduct of trainings, workshops, and seminars on proper solid waste

management (SWM) for barangays, schools, institutions, private sector
organizations, and sea farers.
o Participation in meetings, programs and activities, special projects, fora, seminar

and other capacity building activities as a resource person/speaker.
o Representation of SWMO in meetings, workshops, and seminars where PMAD

presence and assistance is needed/required.
o Provision of technical assistance through data information to other relevant

interested parties such as but not limited to academe, researchers, media, etc.
o Coordination and validation of complaints/ grievance such as piles of garbage, etc.

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Figure 5.A. Provision of Technical Assistance/ Incentive Schemes for M.M.

LGUs / barangays and Other Relevant Interested Parties
(PMAD-PFC-001-2022)
C.1.1 ADDITIONAL DESCRIPTION OF IEC SUB-PROCESS
Technical assistance can be in the form of IEC on SWM for M.M. LGUs/ barangays,
schools, NGOs, private sector, and seafarers. This process is normally triggered
by receipt of letter invitation from the requesting party. However, it can also be
offered through promotion and marketing to potential clients.
The effectiveness of the IEC is also measured through the Training / Seminar
Evaluation Form (SWMO-PMAD-011, 02//09/2021) using the Likert scale with 5-
Excellent, 4-Very Satisfactory, 3-Satisfactory, 2-Fair, and 1-Poor.
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Example :
Excellent VS S Fair Poor No. of
CRITERIA Mean
(5) (4) (3) (2) (1) participants
TOPIC EVALUATION
a. Usefulness 23 7 1 0 0 31 4.70
b. Appropriateness 19 6 4 0 1 31 4.25
c. Quality of material 20 5 5 0 1 31 4.39
LECTURER’S EVALUATION
A. Effectiveness 22 7 1 1 0 31 4.61
B. Responsiveness 19 6 5 1 1 31 4.42
C. Time Management 16 10 3 1 0 31 3.74
OVERALL RATING 25 5 2 0 0 31 4.90

TOTAL MEAN RATING 4.43 Very Satisfactory
Formula: Computation of Effectiveness:
Total Rating = No. of Participants rating per criteria X Equivalent Likert Scale rating
Mean = Total Rating / Total no. of participants
Say:
23 (No. of participants rating Per criteria) X 5 (equivalent Likert Scale Rating) = 115
7 X 4 = 28
1X3 = 3
------------------------------
Total Rating = 146 / 31 participants = 4.70 mean
Segmentation according to gender (male, female, and LGBTQIA+) and age is also
captured to form part of the disaggregated data for Gender and Development (GAD)
Committee.
Participants must accomplish the Evaluation Test and earn 60% passing score to
qualify for the training Certificate of Completion. Falling below 60% score will only
be given Certificate of Attendance.
Only LGU/ barangay officials, senior high school students, and seafarers are
provided with training certificates.
C.2. Monitor the implementation of the LGU Ten Year Solid Waste Management Plan
(SWMP) include the following sub-processes:
o Maintenance and update of LGU SWM profiles/data pertinent to waste diversion

rate, estimated waste generation, population, etc.;
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o Monitoring of LGU SWM program developments and keeping abreast with best
practices trends in the LGUs, Barangays, Institutions and Schools;
o Assist in the conduct of review of LGU Ten-Year SWMPs to be endorsed to

NSWMC for presentation and approval; and
o Assist in the review and updating of LGU Ten-Year SWMPs every two (2) years or
as needed.
Figure 5.B. Monitoring the Implementation of the LGU Ten (10) SWMP
(PMAD-PFC-002-2022)
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C.3. Organize the Metro Manila Solid Waste Management Board/Technical Working
Group (MMSWMB-TWG).
o Assist in the conduct of quarterly MMSWMB-TWG meetings and acts as

members of the secretariat. Detailed steps and procedures are described in
Figure 1 below:
Figure 5.C. Organize the MMSWMB-TWG

(PMAD-PFC-003-2022)
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C.4. Monitoring of waste diversion activities of the Metro Manila local government
units (LGUs).
o Conducts data gathering, consolidation, analysis and evaluation, and reporting.

Figure 11 below provides the steps and procedures of the said process.
Figure 5.D. Monitoring of Waste Diversion Activities of the M.M. Manila LGUs
(PMAD-PFC-004-2022)
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The PMAD processes are supported by the following tools and forms:
SWMO-PMAD-001-R003 : Barangay Profile

To document the description and
information of the barangay and monitor
compliance to RA 9003.
SWMO-PMAD-002-R-1 : Materials Recovery Facility (MRF) Profile

To record the information on the facility and
validate weight and types of waste
processed.
SWMO-PMAD-003-R01 : Junkshop Inspection Checklist

To provide PMAD a reference of current
market price range and weight of
recyclables accepted at junkshops
including its status.
SWMO-PMAD-005-R01 : Transfer Station Inspection Form

To document and monitor facility
compliance on RA 9003.
SWMO-PMAD-006 : Inspection of Accumulated Waste in

Pumping Stations
To document result of inspection and
monitoring of on accumulated and disposed
waste as basis for reporting in the Supreme
Court Mandamus Report and other
accomplishment reports
SWMO-PMAD-008 : Post Activity Report (PAR)

To account and report the highlights of the
activity attended such as IEC, meetings,
clean-ups, etc.
D. Plans and Design Division
o Reviews proposed projects (e.g., WTE projects from private proponents

and/or other national/international agencies), bills, resolutions, policies, etc.
o Prepares evaluation reports of proposed projects, position papers,

presentations, briefers, etc.
o Represents SWMO in meetings, group discussions, workshops, fora,

seminar, and other similar activities.
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D.1. Program, Project, and Activity Planning and Development

o Conducts project/program initiation by developing solid waste
management programs and projects based on studies (including
feasibility studies and site inspections of potential/offered sites) and/or
preparing project descriptions and concepts.
o Conducts project/program planning by preparing technical documents

such as terms of references, engineering designs, and cost estimates.
D.2. Program, Project, and Activity Implementation and Monitoring

o Conducts monitoring by preparing program, project, and activity progress
reports or by reviewing contractor’s prepared/submitted progress reports.
o Prepares periodic reports of SWMO including physical accomplishment

weekly, monthly, quarterly, semi-annually and annually report and
preparation of Quarterly Physical Report of Operation and Budget
Execution Documents, and others.
The following are the process flow charts and forms utilized by the Plans and Design
Division of SWMO:
NOTES:
1. Meetings - Minutes or highlights of meetings
2. Site Inspections - Post Activity Reports submitted 3 days after the inspection.
3. Evaluation Forms
- Sanitary Landfill Accreditation Checklist 04/12/2018
- Table Top Evaluation of Candidate Sites 08/24/2018
- Evaluation of proposals for SWM Technologies and products
4. Feasibility studies undergoes regular procurement processes.
5. Prepared proposals, plans, designs are transmitted using MMDA Routing Slips
and/or Transmittal Memo.
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Figure 6.A. Planning And Development Process

(PDD-PFC-001-2022)
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Figure 6.B. Project Implementation and Monitoring Process

(PDD-PFC-002-2022)
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Figure 6.D. Periodic Monitoring of MMMDA Offices Compliance to Memorandum

Circular No. 16
“Implementing Guidelines on Proper Solid Waste Segregation and
Storage for MMDA”
(PDD-FC-004-2022)
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LIST OF FORMS UTILIZED BY PDD
TYPES
FORM
TITLE / OWNER OF CODE DATE
OWNER
FORMS
POST ACTIVITY REPORT MMDA
Report
Admin
ROUTING SLIP Transmittal MMDA
Form Admin
CHECKLIST OF COMPLIANCE TO
RA 9003
SWMO-
- To identify important
Evaluation PDD- SWMO
components of a sanitary landfill 06/13/2022
Form 003- PDD
and to ensure compliance with
R01
RA 9003 operating criteria for
sanitary landfills.
TABLE TOP EVALUATION OF
CANDIDATE SITES
- To primary assess the suitability
SWMO-
of offered sites for the
Evaluation PDD- SWMO
establishment of an Integrated 08/24/2018
Form 004 PDD
Solid Waste Disposal Facility
(ISWDF) using the minimum
criteria of NSWMC Resolution
No. 64, Series of 2013.
PROPOSALS ON SOLID WASTE
MANAGEMENT TECHNOLOGIES
AND PRODUCTS SWMO-
- To assess the viability of the PDD-
Evaluation SWMO
SWM technologies and 008- 06/13/2022
Form PDD
R01
products offered and received
based on their features and
cost.
WEEKLY ACCOMPLISHMENT
SWMO-
REPORT
PDD- SWMO
- To document and consolidate Report 06/13/2022
001- PDD
the weekly progress, activity,
R02
and programs of SWMO.
MONTHLY ACCOMPLISHMENT
REPORT SWMO-
- To document and consolidate PDD- SWMO
Report 06/27/2022
the monthly progress, update 002- PDD
and status of each project, R02
activity and programs of SWMO.
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MMDA MRF DAILY WASTE

COLLECTION
- To record weight data of each SWMO-
type of waste generated by Monitoring SWMO
PDD- 11/18/2021
Form PDD
MMDA offices. 006
- To monitor compliance to
segregation-at-source.
MMDA SWM PROGRAM
COMPLIANCE MONITORING FORM
- To monitor and record SWMO-
Monitoring SWMO
compliance of each office to the PDD- 06/13/2022
Form PDD
007
provisions of Memorandum
Circular No.16, Series of 2020
EVALUATION ON PROPOSAL ON
SOLID WASTE MANAGEMENT
TECHNOLOGIES AND PRODUCTS SWMO-
- To assess the viability of the Monitoring PDD- SWMO
06/13/2022
SWM technologies and Form 008- PDD
products offered and received R01
based on their features and
cost.
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HEALTH, PUBLIC SAFETY AND ENVIRONMENTAL PROTECTION OFFICE
INTRODUCTION
Among the major problems in the Metropolitan Manila is the indiscriminate dumping and littering of
garbage, refuse, filth and other kinds of solid waste in public places, canals, rivers, drainage and
other waste outlets. These problems affect the health and sanitation of the region. Thus, it
enormously impinges the development of the whole Metropolis.
To address the problem, the Metro Manila Council composed of seventeen (17) Mayors within Metro
Manila enacted MMDA Regulation No. 96-009 which was subsequently amended by MMDA
Regulation No. 99-006 also known as the “Anti-Littering Law”. The law provides prohibitions on
littering/dumping/throwing of garbage, rubbish or any kind of waste in open or public places, and
requiring all owners, lessees, occupants of residential, commercial establishments, whether private
or public to clean and maintain the cleanliness of their frontage and immediate surroundings and
provides penalties for violation thereof.
The Regulation is bounded in the spirit and intent of Section 3(f) of Republic Act No. 7924 which
states that “...health and sanitation, urban protection and pollution control which include the
formulation and implementation of policies, rules and regulations, standards, programs and projects
for the promotion and safeguarding of the health and sanitation of the region and for the
enhancement of ecological balance and the prevention, control and abatement of environmental
pollution.”
The Anti-Littering Law was initially implemented in 1996 and it was suspended in 2002 due to
pressing priority programs of the Authority. However, after some period of dormancy, there is a
need to revitalize the law in conformity to the interest of public health and in order to keep Metro
Manila a setting of a clean, safe, sound, and orderly environment for the residents of the region.
The Metropolitan Manila Development Authority (MMDA) through the Health and Sanitation
Services Coordination and Assistance Division (HSSCAD) under Health, Public Safety and
Environmental Protection Office (HPSEPO) is mandated to design a mechanism to administer the
full implementation of the Anti-Littering Law. Thus, the creation of this Manual of Operations aimed
to institutionalize and standardized enforcement and implementation of the said Regulation
accordingly. This contains the operational systems and procedures of enforcement, payment of
corresponding administrative charges, penalties and deputation of Environmental Enforcers (EEs),
Further, this guide manual will harmonize the wide array of directives and enforcement measures
of the said regulation.
Republic Act No. 7924 - Entitled “Creation of MMDA and defining its power and
functions”.
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Section 3, Paragraph f. - Health and Sanitation, urban protection and pollution

control which include the formulation and
implementation of policies, rules and regulations,
standards, programs and projects for the promotion
and safeguarding of health and sanitation of the region
and for enhancement of ecological balance and the
prevention, control and abatement of environmental
pollution.
Republic Act No 9003 - Ecological Solid Waste Management Act 2000.
Section 48. - Littering, throwing, dumping of waste matters in public

places such as roads, sidewalks, canals, creek,
esteros, parks and establishments or causing or
permitting the same.
Metro Manila Council MMDA - Authorizing the Metropolitan Manila Development
Resolution No. 02-28, series Authority and the Local Government Units to clear the
2002 sidewalks, street, avenues, alleys, bridges, waterways
or creek, parks and other public places in Metro Manila
of all illegal structures and obstructions.
- That: all items, goods and structures found on or along

roads, streets, avenues, alleys, sidewalks, bridges,
water ways or creek, parks and other public places
shall be treated as common or ordinary garbage and
shall be disposed as such. The government shall thus,
not be held liable for any damage arising from the
removal, confiscation or disposal of the said items.
Executive Order No. 432 of the - “Ordering the strict enforcement of PD No. 825,
Office of the President Providing penalties for improper disposal of garbage
and other forms of uncleanliness”.
MMDA Regulation No. 96-009, - Regulation prohibiting littering, dumping, throwing of

S.1996 garbage, rubbish or any kind of waste in open or public
places and requiring all owners, lessees, occupants of
residential
I. LEGAL MANDATES
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II. OBJECTIVES
To promote and safeguard the health and sanitation of Metro Manila and ensure ecological
balance, prevention and control of environmental pollution.
To develop discipline among the residents of Metro Manila in order to maintain the habit of
cleanliness and orderliness.
To sustain proper waste disposal management.
III. AREAS OF COVERAGE

This Regulation shall apply to all areas of Metro Manila but with priority to major
thoroughfares/national roads which are the jurisdictions of MMDA as well as in public places
such as public schools, public markets, public utility vehicles, terminals, MRT and LRT stations
and etc.
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IV. ORGANIZATIONAL STRUCTURE
ANTI-LITTERING ENFORCEMENT
Chief Health Program Officer
Supervising Health Program Officer
Senior Health Program Senior Health Program Senior Health

Officer Officer Program Officer
Health Program Health Program Health Program Health Program

Officer II Officer II Officer II Officer II
Health Program Officer I Health Program Officer I
Health Program Officer I
Computer Operator Computer Operator

II II
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V. DUTIES AND RESPONSIBILITIES
a. Chief Health Program Officer - Supervises and oversees the

Implementation of Anti-Littering
Law Enforcement in Metro Manila;
- Develops plans, procedures,
standards for the enforcement of
the said law; and
- Establishes operational reporting
b. Supervising Health Program system and submits the periodic Officer
- Recommends plan
consolidated reportsof action
on in the
the
operational activities
enforcement and related
monitoring to
enforcement of Anti-littering
activities of the Programs. law;
- Assists in the analysis and
evaluation of statistical data and
recommends improvement thereof;
- Facilitates and provides technical
and administrative assistance to
operation unit of the Office; and
- Assists in the supervision of
personnel.
c. Health Program Officer II - Supervises Anti-littering Law
- Supervises the field
enforcement activities related tooperations
preparation
Operations of of legal documents the
field personnel; for
filing of anti-littering
Administrative cases and
transaction in
MTC/NBI
Planning and monitoring
Statistical and
Data,
evaluation
Monitoring and Evaluation of per
of the Program the
Districts
Program Iimplementation.
to IV of LGUs in Metro
d. Health Program Officer I - Manila.
Prepares Supervises
- monitoring the of personnel
deployment
transactions and preparation of
field personnel.
supplies and materials
requirements the paralegal
activities and monitoring and
evaluations of the enforcement and
e. Computer Operator II submits recommendation for future
- Encodes daily apprehensions
references of
for improvement of the
EEs and official communications;
Program.
- Updates records of payment of
Administrative fine or penalties
related to apprehended violators
and those who opted to render
community service as per policy.
- Submits periodic reports for the
concern officers of the Office.
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f. Environmental Enforcer
- Apprehends violators of the Anti-
Littering Law and witness by the
spotter.
- Issues Environmental Violation
Receipts (EVR) tickets.
- Distributes Information and
Educational Campaign (IEC)
materials in the area of operations
and
g. Sanitation Inspector/Aide - Submits daily report of
- Prepares Summon or Notice
apprehensions of with
together
reminder for anti-littering
evidences. law
violators.
- Files/Subscribes cases, attends
- Prepares legal documents
court hearing. required
in the filing of cases in different
VI. OPERATING PROCEDURES Metropolitan Trial Courts in Metro
Manila.
STANDARD REQUIREMENTS FOR
DEPUTATION
OF ENVIRONMENTAL ENFORCERS (EE)
6.1. Criteria for Deputation of an EE
6.1.1. Duly accomplished Application Form for Deputation of Environmental Enforcers with
3 pcs. of current 2X2 colored pictures.
6.1.2. Must have undergone orientation seminar and passed the written examination.
6.1.3. Physically fit and mentally stable
6.1.4. Non-smoker and non-alcoholic
6.1.5. With good oral and written communication skills
6.1.6. Preferably at least 2nd yr. college
6.1.7. Preferably at least 18 to 60 yrs. of age
6.1.8. No pending administrative/ criminal case
6.1.9. Recommended by the Head of Office
6.2. Procedures on Deputation of Environmental Enforcers

6.2.1. The applicant must undergo an orientation seminar as recommended by the Head
of the Office.
6.2.2. After completion of the seminar, the applicant must accomplish an application form
for deputation of Environmental Enforcer based on act set criteria.
6.2.3. The application will have an evaluation for recommendation of the authorized officials
for the approval of the head of agency or the chairman of Metropolitan Manila
Development Authority (MMDA).
6.2.4. For successful applicants their Deputation Order, deputation Identification Card shall
be processed and shall be given to the Deputized Environmental Enforcers together
with Environmental Violation Receipts (EVR) booklet thru a Memorandum Receipt.
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Note: EVR Booklet is an accountable form based on Commission on Audit (COA)

policy.
6.3. Personal Preparations and Requirements as Environmental Enforcers

6.3.1. Wearing of prescribed official uniform and identification Card as Deputized EE/
Spotter together with the Agency’s ID/Office IDs
6.3.2. Rubber stamp bearing the name and deputation number of the EE.
6.3.3. Accomplished Personal Data Sheet (PDS) form with recent 2 x 2 ID picture together
with the Deputation Order.
6.3.4. Certificate of Completion as Deputized EE.
6.3.5. Have the knowledge of the provisions of the RA 9003 (Solid Waste
Management Act of 2000) MMDA Regulation No. 96- 009 (Anti-Littering Law), with
their corresponding administrative fines and penalties for each nature of offense or
committed violation.
6.3.6. Proper work attitude based on Code of Ethical Standard for public servant and
commitment to the assigned tasks observance of office rules and regulations, Code
of Ethics as public servant and commitment to the assigned task.
6.4. Information and Education Campaign

6.4.1. Conduct Information and Education campaign through the following:
6.4.1.1. Distribution of information and education campaign materials
6.4.1.2. Public awareness thru tri-media like TV & Radio guesting, newspaper and
MMDA website.
6.4.1.3. Orientation seminar on the enforceable environmental regulations and laws
in different public places.
6.5. Enforcement/ Apprehension Procedures

6.5.1. The Environmental Enforcer shall maintain proper coordination and linkage with:
6.5.1.1. The Local Government Unit;
6.5.1.2. The LGU’s garbage collectors
6.5.1.3. The National Governments
6.5.1.4. The Non-government organization (NGOs)
6.5.1.5. The private sectors
6.5.1.6. Other civil society
6.5.2. Conduct monitoring and assessment of the target area of coverage or operation.
6.5.2.1. If the target area is identified, schedule coordination with concerned official
of the area for the approval of the enforcement/operation to be conducted.
6.5.2.2. If necessary, conduct orientation seminar on the anti-littering law for the LGU
officials’ awareness.
6.5.2.3. Schedule the Anti-littering law enforcement in their respective area.
6.5.3. Conduct apprehension on Anti-littering law
6.5.3.1. When a Deputized Environmental Enforcers/Spotter notices a violation the
Environmental Enforcers/Spotter shall.
Approach the violator and introduce himself/herself with utmost courtesy by
showing his/her Deputation IDs.
6.5.3.2. Inform the violator of the nature of his offense and also inform him of the
existing environmental laws.
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6.5.3.3. Politely ask for the identity of the violator by requesting any available valid
ID such as school, company, senior citizen ID, driver’s license, passport, etc.
6.5.3.4. In case the violator cannot present any proof of identification; he/ she shall
be brought to the nearest Police station in adherence to Book 2, Title 4,
Chapter 2, Section 1, Article 178 of the Revised Penal Code: which states
that “any person who gives wrong information on his identity shall be arrested
or prosecuted”. The Penalty of “ARRESTO MAYOR” and a fine not to exceed
500.00 pesos shall be imposed upon any person who shall publicly use
fictitious name for the purpose of concealing a crime, evading the execution
of judgment or causing damage.
6.5.3.5. When possible. Get the proof of violation like cigarette butt, candy wrapper,
and other forms of litter. Place it in a small transparent plastic bag and
property label and mark and have the violator sign in the evidence form. This
will be used as evidence for filing case against the violator.
6.5.3.6. The issuance of EVR ticket to the violator with complete information of the
violator and the nature of offense committed.
6.5.3.7. Have the violator sign the EVR ticket to acknowledge his/her violation
committed and the apprehending Enforcer and Spotter shall affix their
signature before issuing the first copy to the violator. The Spotter will serve
as the witness upon filing of case in trial court.
“In case the violator refuses to sign the issued EVR ticket, just write “RTS”
meaning “Refuse to Sign” and ask for the reason why he/she refuse to sign.
The information shall be written at the back of the 2nd copy of the issued EVR
ticket.”
6.5.3.8. The EE or Spotter shall then advise the violator on how to settle the violation.
The Spotter will give the violator the "Bawal Magkalat” flyer for more
information regarding the committed violation and how to settle the
administrative fine of the violator.
6.5.3.9. The EE and Spotter shall submit Anti-Littering Daily Apprehension Report
together with the duplicate copies of issued EVRs to their respective team
leader or to the authorized officials of the office for consolidation. The daily
apprehension report together with the issued EVR ticket shall be submitted
to Data Processing Group for consolidation, assessment, encoding for
record purposes for possible preparation and sending of summon for those
who fail to settle their obligation through payment or render community
service.
6.5.3.10. Non-compliance to the summon or notice will result in the elevation of the
case to the concerned Metropolitan Trial Court.
6.5.3.11. If the violator decides to settle the administrative fine upon receipt of
summon, he may proceed to the MMDA Office for payment.
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A. SETTLEMENT OF VIOLATIONS
Procedure on the Settlement of the Issued ENVIRONMENTAL VIOLATION RECEIPT (EVR)
1. Payment through MMDA

1.1. Report to 7th floor of MMDA at Guadalupe, Makati City, the HSSCAD Office.
1.2. Assessment of the nature of offense committed with corresponding amount
of administrative fine.
1.3. Issuance of Order of Payment by the designated Hearing Officer.
1.4. Payment of administrative fine at the Cashier Treasury Operations Services
at 6th floor MMDA building.
1.5. Return to the HSSCAD office for recording the official receipt of payment
made.
1.6. Fill-up the Survey Form for customer/client’s satisfaction of the service
received.
2. Payment through online and any Bayad Center / SM Bills Nationwide

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3. Procedures in Rendering Community Service

3.1. Report to 7th floor MMDA main building at (HPSEPO-HSSCAD) Office.
3.2. Show your issued EVR ticket to Hearing Officer/Authorized officer and inform
her that you opted to render community service.
3.3. Fill-up the Information form/sheet and you will be scheduled on the
community service activities (This usually done every last Thursday of the
month).
3.4. He will be required to clean the office in 8 hours or depending on the nature
of offense committed.
3.5. After rendering the Community Service, an orientation will be given by the
authorized officer of HSSCAD of HPSEPO.
3.6. Fill-up a Survey Form related to the implementation of the Antilittering law.
3.7. Issuance of Certificate of Compliance
Note: If walk-in violator requested to render outright community service, he
will be required to wear community service vest.
4. Non-Settlement of Administrative Fines within the Grace Period

4.1. A summon will be sent to the violator to remind him of the violation committed
and to inform him of the need to settle the administrative fine or render
community service and report to MMDA.
4.2. Non-compliance to the summon will result in the filing of the case to the
Metropolitan Trial Court (MTC) where the violator was apprehended.
4.3. After the case was filed a subpoena will be sent to the violator and will require
him/her to appear in Schedule Court Hearing. Due process in court will be
done in accordance with the Rules of Criminal Procedure.
4.4. After the court hearing and the violator decides to settle the penalty, a
certificate of desistance is released in his favor. The presiding judge will
issue a certificate of case dismissed or certificate of no case on the
subsequent hearing.
4.5. The certificate of case dismissed or certificate of no case will be submitted
by the violator to the NBI to clear his name and be issued an NBI clearance.
4.6. FLOWCHART FOR THE PAYMENT OF THE ADMINISTRATIVE FINES/

PENALTIES
Apprehended MMDA HPSEPO-HSSCAD

Violator (Processing Group)
- Orientation of the provision of Treasury Operations

the Regulation No. 96-006 Service (TOS)
Opted to Pay
- Assess the corresponding - Receive payments
administrative fines - Issue official receipt to
violator or payee
- Issuance of Order of Payment
- Recording of Official Receipt
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4.7. PENALTIES ACCORDING TO THE NATURE OF OFFENSES

(Note: review under R.A. 9003)
AMOUNT OF
CODE NATURE OF OFFENSE
FINES
01 Littering / illegal dumping / illegal disposal of P500.00
garbage
02 Urinating / Defecating / Spitting P500.00
03 Dirty frontage and immediate surrounding P1,000.00
04 Improper and untimely storing of garbage P500.00

outside residence or establishment
05 Obstruction - any dilapidated appliances or P1,000.00
vehicles, display of merchandise, illegal
structure along sidewalk
06 Dirty public utility vehicles / no trash can or P500.00
receptacles
07 Spilling / Scattering / littering of wastes by P500.00
public/private vehicles and other
transportation facilities
08 Illegal posting/installed signage, billboards, P1,000.00
posters, streamers, movie ads etc.
5. Procedures for Contesting their Violation of Anti-Littering Law

5.1. All contested charges filed under MMDA Regulation No. 96- 009 shall be
referred to the authorized Hearing Officer of HPSEPO-HSSCAD for
preliminary investigation and to validate the committed violation.
5.2. After hearing the complaint, the Hearing Officer shall require the
COMPLAINANT to write to the Head of Agency or to authorized officials of
the HPSEPO or to fill-up the Complaint Form (HPSEPO-HSSCAD-024).
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5.3. Complainant shall submit necessary documents to the Legal and

Legislative/Affairs Staff Service (LLASS), which shall conduct preliminary
investigation and follow the processes of the Committee on Decorum and
Investigation (CODI).
5.4. If the Legal Officer affirms that the apprehension is valid the violator shall
pay the administrative fine in the amount of Php500.00 to Php1, 000.00
depending on the nature of offense or have the option to render community
service of eight (8) hours to sixteen (16) hours depending on the violation
committed. This is if the case is still with the MMDA. If the case has been
filed with trial courts, the case will be decided by the Prosecutor or the
presiding judge.
B. DATA PROCESSING PROCEDURES

1. Daily Apprehension Report submitted by the Enforcer together with the issued
duplicate EVR are consolidated and evaluated.
2. Information on the EVR tickets are encoded/recorded daily according to the date of
apprehension.
3. Sending of SUMMON/NOTICE (HPSEPO-HSSCAD-007) to violators is prepared after
the three days grace period from the date of apprehension to settle the administrative
fine/penalty or render community service for the committed violation.
4. If the violator disregards the summon or the notice, the case will be elevated to the
concerned Metropolitan Trial Courts of Metro Manila.
5. Non-compliance of the violator will result in a criminal case against him at the
Metropolitan Trial Courts where the violation was committed. The filed cases will be
forwarded to National Bureau of Investigation (NBI).
6. Non-compliance to three (3) count subpoenas will result in the issuance of a warrant
of arrest or hold departure order.
7. When the violator is arrested, he may plead to reopen his case.
C. FILING OF CASES IN METROPOLITAN TRIAL COURT (MTC) AND NATIONAL

BUREAU OF INVESTIGATION (NBI)
1. With non-compliance of the violator the case will be filed at concerned Metropolitan
Trial Courts where the violation was committed. This will then be forwarded to National
Bureau of Investigation (NBI) for clearance purpose.
2. With non-compliance to three (3) times subpoenas, the court will issue a “warrant of
arrest" and the case will be forwarded to Bureau of immigration to hold or arrest the
violator who will travel abroad or arrive another country.
3. The violator will be arrested, but may plead to reopen his case with the concerned trial
courts.
D. PROCEDURES ON THE ISSUANCE AND RELEASE OF EVR BOOKLET

1. The following requirements for Initial Issuance of EVR booklet to Deputized
Environmental Enforcer:
1.1. Rubber stamp bearing the name and deputation no. of the Enforcer
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1.2. Recent 2x2 colored ID picture

1.3. Accomplished Personal Data Sheet
1.4. Certificate of Completion for Deputation Training for Environmental Enforcer.
1.5. The EVR Booklet shall be issued through a MEMORANDUM RECEIPT
(HPSEPO-HSSCAD- 000) duly approved by authorized Officer or the designated
Head of the Anti-Littering law Enforcement and recorded in a logbook or index
card that needs to be updated regularly. These EVR ticket is an accountable
form and subject for Commission on Audit inspection.
2. Important things to Observe to Use of EVR Booklet

2.1. EVR is an accountable form.
2.2. The issued EVR ticket/booklet must be immediately submitted or surrendered to
authorized officer for proper recording or encoding, inventory and safekeeping.
2.3. The printed name and Deputation Number of the deputized Environmental
Enforcer (EE) shall be reflected on all copies of the EVR tickets for proper
identification.
2.4. Erasures/alterations on the ticket shall be avoided. Negligence on the part of EE
shall have corresponding sanctions.
2.5. An incident report shall be required in case the EVR is torn or discarded. When
unissued ticket is lost or misplaced, an affidavit of loss shall be submitted to
supervisor and proper payment of lost EVR ticket/booklet be made. The loss
shall also be reported to COA, Philippine National Police and barangay.
3. Re-Issuance of EVR Booklets

3.1. The EE shall surrender the used EVR Booklet together with the Apprehension
Report to the concern authorized officer of the Office.
3.2. The supply officer or the personnel in charge of the EVR shall check the
completeness of the used ticket and submit a report to the releasing officer or
supply officer for re-issuance of new EVR Booklet to the deputized EE with the
Memorandum Receipt.
4. Requirements in case of lost EVR Booklet

4.1. Affidavit of loss
4.2. Copy of Barangay Report
4.3. Copy of PNP Blotter
4.4. Report of the head of office concern to COA
4.5. Copy of Memorandum Receipts covering of the issued EVR Booklet with the
serial number
4.6. Official Receipt of the payment of the amount on the value of the lost EVR
Receipts/Booklet
5. Sanctions and Penalties for Loss of EVR Booklet

5.1. Willfully or negligently causing or contributing to the loss of Booklet
5.1.1. First and Second Offense
5.1.1.1. Written warning or reprimand
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5.1.1.2. Payment of five hundred pesos (P500) for each EVR ticket
or twenty-five thousand pesos or (P25, 000) for EVR
Booklet.
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5.1.2. Third Offense

or twenty-five thousand pesos (P25.000) for EVR Booklet
5.1.2.2. Revocation of the Deputation Order as Deputized
Environmental Enforcer and surrender of Deputation ID
card.
5.1.2.3. Recommendation for immediate suspension/ termination to
the Committee on Decorum on Investigation of the Legal
Services.
5.2. Utilization of EVR Booklet in unlawful activities for Personal Gain

5.2.1.1. Revocation of Deputation Order and confiscate Deputation
ID card.
5.2.1.2. Payments of EVR ticket/booklet
5.2.1.3. Recommendation for immediate suspension or termination
to LLASS thru CODI
E. MMDA REGULATION NO 96-009

1. The fines collected in connection with the enforcement of MMDA Regulation No. 96-
009 entitled "Anti-littering Law/Section 48 of RA 9003 entitled “Solid Waste
Management Act” shall accrue of the following;
1.1. One hundred percent (100%) to the local Government Units where the
violation was committed if the apprehending officer is under the LGU
concerned provided that the LGU may appropriate ten percent (10%) of
such fines collected as incentives to its enforcers who effects the
apprehension.
1.2. Fifty percent (50%) to the MMDA and fifty percent (50%) to the LGU where
the violation was committed if the apprehending officer is an MMDA
Deputized Environmental Enforcer.
1.3. In relation to the MMDA’s total amount of apprehension made by its
deputized environmental enforcer, ten percent (10%) shall be allocated to
the MMDA Enforcement personnel to be deducted equally five percent
(5%) each from the shares of the MMDA and the LGUs where the violation
was committed.
1.4. Five percent (5%) of the MMDA share shall be allotted for maintenance
and operating expenses for environmental sanitation enforcers
requirement.
2. PROCEDURES FOR CLAIMING INCENTIVE

2.1. The Treasury Office of the Authority shall submit the Daily Collection or
Consolidated Report of paid Environmental Violation Receipt issued
tickets to the HPSEPO thru HSSCAD.
2.2. The monthly collection of the paid issued EVR tickets shall be divided into
ten percent (10%) of the total amount generated which must be equally
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distributed to all personnel involved in the implementation of Anti-littering

Law Enforcement. The five percent (5%) of the total amount from MMDA
& LGUs shares must be allocated for supplies and materials needed for
the activities/program.
2.3. A monthly collection report should be prepared and submitted by the
Treasury Office and the Administrative Service of the Authority for the
preparation of payroll of the Incentive.
2.4. The prepared payroll of monthly collection report shall be returned to the
HPSEPO-HSSCAD for validation, approval and signature of concerned
authorized Officers.
2.5. The prepared payroll with signature of concern/authorized officers of
HSSCAD shall be submitted to the Administrative Service and Accounting
Service for processing and the usual procedure for accounting and
auditing requirement for the release of incentive to the concerned
personnel of the Antilittering law enforcement.
1. DEFINITION OF TERMS
 ADMINISTRATIVE FINES an amount of money imposed as
penalty for an offense/violation
committed that can be paid by the
violators on or before the third (3rd)
day of grace period from the time of
apprehension.
 CERTIFICATION OF COMPLIANCE A document issued to a violator after

rendering community service that will
clear and exempt further obligation as
a result of misdemeanor.
 COMMUNITY SERVICE an option of a violator of the Anti-

littering Law who cannot afford to pay
the fines or simply refuse to pay the
prescribed Administrative fine for the
offense committed to render
community service by cleaning along
the sidewalks and other public places.
 DEPUTATION is a process of nomination, selection,

screening and training of applicants to
qualify for a given criteria for deputation
which when completed shall be given a
Deputation Order (HPSEPO-HSSCAD-
022), Deputation Identification Card
(HPSEPO- HSSCAD-023), as
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 ENVIRONMENTAL ENFORCER (EE) a duly deputized personnel or person

representing the Authority, having a
Deputation Order, an ID and EVR to
apprehend violator/s of Environmental
Regulation.
 ENVIRONMENTAL VIOLATION a citation ticket issued by Environmental

RECEIPT (EVR) Enforcer to the violator/s of the existing
Environmental Regulation.
 ENVIRONMENTAL SPOTTER an employee of or person representing the

Authority, who apprehended the violator of
Environmental Regulation and affix
his/her signature as witness in the
apprehension and issuance of EVR ticket
and also responsible in collection of
evidence to be submitted together with
issued EVR.
 MMDA REGULATION NO. 96-009 Regulation prohibiting littering, dumping,
throwing of garbage, rubbish or any kind
of waste in open or public places and
requiring all owners, lessees, occupants of
residential and commercial establishments,
whether private or public to clean and
maintain cleanliness of their frontage and
immediate surrounding and providing
penalties for violations thereof.
 METROPOLITAN TRIAL COURT a proper trial court where cases are

subscribed when the violator fail to comply
to settle their violation committed in in
spite of summon was sent to violator.
 OPEN PUBLIC PLACES are roads, streets, sidewalks, easements,

parks and other open, spaces, bridges,
alleys, overpasses, rivers, creeks, canals,
drainage, esteros, waterways and other
bodies of water and outlets.
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 SECTION 48 OF RA 9003 Prohibited Acts: (1) Littering, throwing,

dumping of waste matters in public places,
such as roads, sidewalks, canals, esteros,
and establishment, or causing or permitting
the same.
 SOLID WASTE are refuse arising from human, animal and

industrial activities that are normally solid
in nature and discarded or thrown away as
useless and/or unwanted.
 SUMMON Notice to the violator reminding him/her of

the violation committed and required to
appear with the specified date and time to
MMDA for the purpose of settlement of
administrative fines or penalty for
violation of Anti-littering law.
ENVIRONMENTAL MANAGEMENT DIVISION

MPCG, SOPDMU, SCOG
FOREWORD
The Environmental Management Division - Metro Parkway Clearing Group (MPCG) is an interim
organizational unit of the Metropolitan Manila Development Authority (MMDA) constituted by virtue
of an administrative order 03 from the Honorable MMDA Chairperson Francis N. Tolentino dated
July 19, 2011. To ensure a continuous maintenance of a clean and healthy environment and
development of and/or improvement of a uniform and unique landscape that will further enhance the
beauty of Metropolitan Manila.

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This Manual provides among other things, the background on the evolution of EMD-MPCG,
SOPDMU, its organizational structure and the guidelines on how it handles its day-to-day operation.
This Manual is specifically intended/expected to use such:
1. A document guide in informing and educating stakeholders on the vision, mission,

organization, function and services, work standards, policies and work processes of the
EMD-MPCG, SOPDMU;
2. A briefing tool for MMDA officials and employees who are involved in the formulation
of plans and programs of EMD-MPCG, SOPDMU.
3. A ready reference to aid in the operationalization, implementation and administration

of all the stated policies, rules and regulations and programs and projects of the EMD-
MPCG, SOPDMU; and
4. A basis for program evaluation to ensure that the performance of the office is in
accordance with the established policies and standards.
It is our hope that this document will be of help to our employees, researchers and stakeholders who
are interested to know how the Environmental Management Division (EMD)-Metro Parkway Clearing
Group (MPCG), Special Ornamental Plants Development Management Unit (SOPDMU), and Sidewalk
Clearing Operations are manage.
Definition of Terms and Acronyms
The following terms and acronyms were defined operationally for better understanding
of this Manual.
 Ad hoc -is temporary in nature, upon the pleasure of the appointing authority and take effects
by virtue of an Office Order unless revoked by the appointing authority or incoming officer or
head of agency/office.
 Ball out/ Balling out – refers to the process of transferring of trees/plants from one location to
another area.
 Composting – the controlled aerobic decomposition of organic matter, such as food scraps and
plant matter, into humus, a soil-like material.
 CRRW - Construction, Repair and Rehabilitation Work
 DBM - Department of Budget
 ESC - Environmental Sanitation Center
 EMD - Environmental Management Division
 EMS - Environmental Management Specialist

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 Face lifting - refers scope of work which includes but not limited to repair and re-painting and
its main objective is to alter and refurbish physical/external appearance of structure.
 Flyover - refer to overpass
 Graffiti - unauthorized writing or drawing on a public surface
 HPSEPO - Health Public Safety and Environmental Protection Office
 Investors Corridor Route - refer to the interconnected roads specially located within the
business districts, tourist attraction places, hotels and inns and government center. Namely NAIA
Avenue, MIA Road, Domestic Road, Tramo, Andrew Avenue, Sales, Lawton, McKinley, Roxas
Boulevard, Macapagal, Ayala Blvd, Finance Road, P. Burgos, Bonifacio Drive, Pres. Quirino
Ave., Ramon Magsaysay Blvd, Ayala Avenue, Buendia Avenue and P. Osmena highway.
 Landscaping - to engage in landscaping gardening, it also refers to design of plants

/ornaments with plant cover.
 Landscaping hardscape – is the “hard” features of the landscape. It is the heavier,

unchanging, inanimate objects comprised of gravel, paving, stone and wood. Hardscape
elements include:
 Walkways
 Patios
 Driveways
 Retaining Walls
 Swimming Pools
 Water Features
 Arbors
 Stone Benches
 Sprinkler Systems
 Landscape softscape - is the living (animate) part of landscaping compromising of plants,

horticulture elements, Plants, Trees, Flowers, Turf, covering grounds and shrubs are all
components of softscape landscaping designs.
 Major thoroughfares - refers to major interconnecting roads namely: EDSA,

Commonwealth Avenue, C-5, R-10, Mac Arthur Highway, Marcos Highway and Quirino
Highway.
 MMA - Metro Manila Authority
 MMC - Metro Manila Commission
 MPCG - Metro Parkway Clearing Group

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 NOSCA – Notice of Organization, Staffing and Compensation Action
 Nursery - an area where plants are grown for transplanting, for use as stocks for budding and
grafting.
 Open public places – are roads, streets, sidewalks, easements, parks and other open spaces,
bridges, alleys, underpass, overpass, rivers, creeks, canals, drainage, esteros, waterways and
other body of water and outlets.
 Refuse - trash, garbage
 Republic Acts 7924 - an Act creating the Metropolitan Manila Development Authority, defining
its powers and functions, providing funds therefore and for other purposes.
 Road Networks - refers to road, furniture/structure found in the vicinity of the road like waiting
sheds, urinals, see-thru fences, underpass, tunnels, railings, footbridges, flyover, concrete
barriers and loading bays.
 SCOG - Sidewalk Clearing Operations Group
 STALL - refer to a stand, booth, or compartment for the sale of goods
 SOPDMU- Special Ornamental Plants Development Maintenance Unit
 Tunnel - a covered passageway, a horizontal passageway through or an obstruction,

underground passage.
 Underpass - a crossing of a highway and another way (as a road or railroad) at different levels;
also the lower level such as crossing
 UPO - Urban Protection Office
 VENDORS - is a person or company offering something for sale in the street or market.
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I. Historical Background
 Evolution of ESC
The Environmental Sanitation Center (ESC) originated from the former Local Department of
Public Services (DPS) organizationally placed under the four (4) cities and thirteen (13)
municipalities in Metro Manila.
The former DPS was responsible for the general administration of the Refuse and
Environmental Sanitation Services of each local government unit of Metro Manila which
included the operational systems and procedures in refuse collection, street cleaning and other
related activities.
 Integration of ESC to Metropolitan Governance
The integration of essential services including environmental sanitation was brought about by
PD 824, the law that created the first form of metropolitan governance, the Metropolitan Manila
Commission.
In order to fully realize the mandate of MMC as provided for in Sec. 4, item 9 of PD 824
(“providing for the establishment of a garbage disposal operation center, which shall direct
garbage collection and disposal in Metropolitan Manila”), Executive Order No. 5 series of 1976
“Providing for the Integration and Administration of Refuse and Environmental Sanitation
Services in Metro Manila” was issued.
Executive Order No. 5, series of 1976 provides that:
All local DPS of the 4 cities and 13 municipalities placed under the organizational umbrella of
Metropolitan Manila Commission are hereby integrated under the operational control and
supervision of the Refuse and Environmental Sanitation Center and headed by Executive
Director. This is to ensure the effective execution of all ordinances and orders and the
implementation of plans and policies approved by the Commission relative to refuse
management, environmental sanitation and other related services.
The City and Municipal Mayors shall assist the Governor of the MMC in the general
administration of the refuse and environmental sanitation services in their respective
jurisdictions and forward directly to the Office of the Governor all advocacies, complaints,
suggestions and recommendations regarding these services.
Executive Order No. 5 S.1976 was then the basis for ESC’s operation at the time
the Metro Manila Commission was created by virtue of PD
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824 to Metropolitan Manila Authority then to MMDA under Rule II, Section 5c of the
IRR of RA 7924.
Prior to the implementation of the Local Government Code of 1992, all aspects of
solid waste management were under MMA’s jurisdiction. However, with the
implementation of the said Code, garbage collection became the responsibility of the
local government units, while MMA retained its obligation to operate and maintain
transfer station and disposal sites.
Based on the organizational structure of MMA, the Environmental Sanitation Center

(ESC) was the unit designated to supervise solid waste collection and disposal.
The ESC was under the supervision of the Office of the Deputy General Manager for
Operations and was mandated to provide integrated services on solid waste management
and environmental sanitation and enforce and/ or coordinate the implementation of laws,
ordinances, rules and regulations relating to environmental sanitation in Metro Manila.
This institutional arrangement was carried up to the time the MMC was transferred to MMA
pursuant to Executive Order 392 by then President Corazon Aquino.
 Transformation of ESC to interim MLMO and other NAMES
In keeping with the changing times, and to be more responsive to the needs, demands
and requirements of the metropolis, an ad hoc body on metropolitan landscape
management was created.
The Metropolitan Landscape Management Office (MLMO) was then constituted to ensure
that Metro Manila’s landscape is continuously maintained, developed and improved
uniformly to further enhance the beauty and at the same time develop a livable and vibrant
environment for Metropolitan Manila.
Later the MLMO unit was rename Landscape Equipment Organization and Management
Division (LEOMD) with same philosophy, Vision, Mission and Goals but with the
incorporation of equipment control management to ensure fast delivery of service.
At the middle of the term of former chairman Fernando, another ad hoc bodies were
created to address different needs, demands and requirements of the metropolis namely:
Roadway Cleaning Operation Group (RCOG); Construction and Equipment Maintenance
Office (CEMO); Sidewalk
Clearing Operations Group (SCOG) and Roadway Clearing Group (RCG) and during
those times Landscaping Group was a separated under the administration of GM’s office.
Most of the organic personnel including Metro Aides of MLMO then rename LEOMD were
absorbed in the new ad hoc office RCOG – Roadway Cleaning Operations Group.
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Almost all of the office personnel of RCOG are in the plantilla position under Environmental
Management Division of Health Public Safety Environmental Protection Office including
the designated head of RCOG, Mr. Francisco B. Martinez.
Last July 1, 2011, during the time of new administration, Atty Francis N. Tolentino was
designated as the new MMDA Chairman.
There is a need for the MMDA to streamline operations to attain efficiency and
professionalism. MMDA budget was reduced by 52% during those times so the offices of
overlapping functions were abolished Pursuant to the Administrative Order 03, series of
2011 dated July 19, 2011, an abolition of the offices of RCOG, CEMO and RCG were
issued and take effect August 1, 2011. Upon the demolition of the following offices
mentioned, Metro Parkway Clearing Group was created under Environmental
Management Division with Mr. Francisco B. Martinez designated as Officer In Charge
(OIC) by virtue of office order 281 Series of 2011 .
Chairman Francis N. Tolentino issued and approved memorandum relative to the said
demolition of the offices that RCOG, RCG and some CEMO personnel are re-assigned to
Metro Parkway Clearing Group.
The Landscaping group personnel are also absorb by the Metro Parkway Clearing Group
but later to focus on landscape alone gave way to the creation of Special Ornamental
Plants Development and Maintenance Unit (SOPDMU) as per Office Order 131 series of
2013 but still under the supervision of the MPCG head- Mr. Francisco B. Martinez.
II. Underlying Philosophy, Vision, Mission and Goals
 MMDA Vision
“Towards a Humane World-Class Metropolis”
 MMDA Mission
“As a humane metropolis, Metropolitan Manila will become a livable and workable
physical environment for all.
As a global-oriented metropolis, Metropolitan Manila will evolve into major business

and transaction center in the Asia-Pacific Region.
As s center of growth polygon for Luzon Island, Metropolitan Manila will influence the
creation of socio-economic opportunities in the areas beyond its political and
administrative boundaries”.
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 Environmental Management Division-MPCG, SOPDMU, Statement Of Mission
In order to ensure the continuous maintenance, development and/ or improvement the

metropolitan landscape and road networks cleanliness and orderliness:
“Livable and vibrant metropolitan community that provides and promotes civic
engagement (state and non-state participation) and a sense of place through clean,
safe, orderly and sustainable environment”.
In support to the previously mentioned Mission, the EMD-MPCG, SOPDMU commits to

undertake the following:
 Maintains the cleanliness and aesthetic landscape of the Investors Corridors namely NAIA
Avenue, MIA Road, Domestic Road, Tramo, Andrew, Sales, Lawton, McKinley, Roxas
Boulevard, Macapagal Avenue, Malacañang, Ayala Blvd., Finance Road, P. Burgos,
Bonifacio Drive, Pres. Quirino Ave., Ramon Magsaysay Blvd., EDSA, Ayala Ave., Buendia
Ave.,and P. Osmeña highway to provide a pleasant environment that will portray a good
image of Metro-Manila in particular and the country in general;
 Provide necessary skills and labor and in coordination with the concerned MMDA offices
/units in the upgrading of networks interconnected roads called “Investors Route”. It was
specifically located within business districts, tourist attraction places, hotels, inns, and
government centers. It which will entail face-lifting activities such as geometric
improvement, repair and rehabilitation of roadways and sidewalks, to include beautification,
cleanliness and landscaping of the identified routes, repair and replacement and
reconstruction of deteriorated government and private structures, drainage systems,
facades and other public facilities which are unsightly and dilapidated.
 Take charge of construction and restoration program, project such as concreting of

pavements, sidewalks, nosing sign; repair of broken and dilapidated plant boxes; repair and
face-lifting of house along major thoroughfares; repair and installation of urinals, waiting
sheds, see thru fences/railings and demolition/removal of structures within the sidewalks;
 Responsible for the care of trees along major thoroughfares, parkways, or as requested by
the local government units and other government agencies which includes pruning,
trimming, balling and cutting;
 Planting and re-planting of trees and plants which includes flowering or ornamental plants;
 Responsible for soil enhancement/application of fertilizer/compost and soil cultivation;
 May establish and maintain an arboretum as a source of plants and trees for use of MPCG;
 Responsible for the up keep and maintenance of cleanliness of male/female urinals, plastic
barriers, waiting sheds, traffic signages, sidewalks, gutters, railings, see-thru fences,
MRT/LRT posts/walls, sidewalls, catch basins, tunnels/underpasses, footbridges/
overpasses, murals, plant boxes, tree guards, pylons, high- masts and the like;
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 Maintains the cleanliness and orderliness along Metro Manila major thoroughfares namely
EDSA, Commonwealth Avenue, Quezon Avenue, Marcos Highway, Mac Arthur Highway,
C-5, R-10 and Macapagal Boulevard;
 Construct street furniture and fixtures including waiting sheds in coordination with the Traffic
Discipline Office (TDO) and other concerned offices/agencies;
 Supervise the actual implementation of various infrastructure development and vertical

projects in coordination with OAGMP and other concerned offices;
 Responsible for the painting/repainting of gutters, footbridges/ overpasses, flyovers and

underpasses, etc.
 Repair and maintenance of tools and heavy equipment of the MPCG;
 Perform other functions that maybe assigned by higher authorities.
III. HPSEPO- EMD/ MPCG, SOPDMU believes that the framework for a
Livable Metropolitan Manila is:
 The Maintenance of Ecological Balance
To achieve a more sustainable metropolitan community, the government’s services and projects
are in harmony with nature, which include among other things, the provision of orderly, safe and
sustainable environment, provision of sound environmental resources for human needs without
undermining their ability to function overtime.
The previously mentioned paradigm is in accordance with Article II Section 16 of the Constitution
of the Republic of the Philippines that states that:
“The State shall protect and advance the right of the people to a balanced and
healthful ecology in accord with the rhythm and harmony of nature”.
Within this overarching paradigm, the EMD-MPCG, SOPDMU believes that the following are the
cornerstones of metropolitan development:
 Community’s Sense of Well-being
A more sustainable metropolitan community can be attained by recognizing and supporting

people’s evolving sense of well-being
which includes a sense of belonging, a sense of self-worth, a sense of safety, and a sense
of connection with nature, and provides goods and services which meet people’s practical
& strategic needs.
 Rights and Responsibilities
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A more sustainable metropolitan community should be empowering the people and

enabling them to take responsibility based on a shared vision. Likewise, the people must
have equal opportunity and access to education and training for them to increase and
improve their skills and knowledge. It is also important to help them know their rights and
responsibilities within the community. Responsibilities include the observance/adherence
to good manners/proper decorum in an urban environment – “urbanidad”.
 Economic Security
A more sustainable metropolitan community can be attained by providing measures that will
encourage and entice a variety of business industries and institutions to invest in Metro
Manila whose commitment includes the development of human resources and the
improvement and support to the Philippine economy in general and to Metro Manila in
particular. Measures that will encourage private investors include the continuous provision
of a safe, orderly and aesthetic Metropolitan environment.
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III. Organizational Structure of EMD-MPCG, SOPDMU
 Parallel Organization under the Notice of Organization, Staffing and

Compensation Action (NOSCA)
Consistent with the fundamental management principles that structure follows strategies, the
operationalization and implementation of Environmental Management Division (EMD)-Metro
Parkway Clearing Group (MPCG), Special Ornamental Plants Development Management Unit
(SOPDMU) strategies necessitate the setting of an organizational structure which can
translate this into more sustainable and coordinated action.
The present organizational structure of the Environmental Management Division-Metro

Parkway Clearing Group (MPCG), Special Ornamental Plants Development Management Unit
(SOPDMU) performs functions on the maintenance and improvement of the metropolitan
landscape and cleanliness and orderliness of road networks for livable metropolis.
The EMD-MPCG, SOPDMU is the office in MMDA in-charge of directing and managing all
aspects of METROPOLITAN LANDSCAPE MANAGEMENT AND ROAD NETWORKS
CLEANLINESS AND ORDERLINESS in Metro-Manila particularly along its major
thoroughfares. Each local government unit however, is encouraged to develop and implement
its own LOCAL LANDSCAPE MANAGEMENT plan.
 Interim Organization (functioning at present)
Organizational Approaches to the Establishment of the EMD-MPCG, SOPDMU

Structure:
 Incorporating the Environmental Protection unit/ component into the organized

structure of the MPCG, SOPDMU.
 Drawing up a team organization within the organization of the Health Public Safety
and Environmental Protection Office (HPSEPO) of the MMDA.
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The present organizational structure of the EMD-MPCG, SOPDMU is shown in Figure 3.
Chief Environmental Specialist

Supervising Management Specialist
Engineer III
Senior Management Specialist
Engineer II
Environmental Management Specialist II
Environmental Management Specialist I
Computer Operator II
Computer Operator I
Artist Illustrator II
Messenger
Reproduction Machine Operator I
Road Networks Construction and

Special Ornamental Equipment and
Maintenance Group
Maintenance Plants Development Maintenance Group
(Ortigas and Nagtahan
Group Units (SOPDMU)
Base)
(Ortigas Base)
Acting Supervisor
/Public Service Skilled Workers
Head –SOPDMU Skilled Workers
Foreman (PSF)
Liaison officer Assistant Heads- Unskilled workers Unskilled workers

/Laborer /Laborer
Acting Foreman Agronomist,

(JO) Agriculturist, Forester
Figure 3
Metro Aide-I / Skilled Workers
Laborer II
Laborer II
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IV. EMD-MPCG, SOPDMU Core Responsibilities
1. Management Responsibilities: These functions cover the managerial

activities/directives from the top management.
 Setting up of distribution scheme among the staff, field workers/ skilled workers for
the maintenance and improvement of landscape in the metropolis.
 Entrusting responsibility and authority to subordinate.
 Initiating and coordinating interdepartmental linkages to facilitate work

accomplishments.
 Encouraging people to work well on the job or motivating them to work productively.
 Selecting right people for the right job.
 Establishing performance standards.
 Assessing performance of work done vis-à-vis set standards.
 Checking work/ providing feedback regarding accuracy and adequacy of work

accomplished.
V. Statement of Functions
Duties and Responsibilities:
 Chief-Environmental Management Specialist
 Overall control and supervision of the EMD-MPCG, SOPDMU Office organization,

operations, resources, activities and personnel.
 Formulates policy framework and directions for EMD-MPCG, SOPDMU Office.
 Executes and implements MMDA ordinances, execute orders, laws and other
enabling issuances.
 Establishes organizational linkages both integrative and coordinative

mechanisms.
 Reports to the Chairman/ GM and other higher authorities.

 Undertake other related activities that may be assigned by the Chairman/General
Manager and other higher authorities of the MMDA.
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 Supervising Management Specialist
 Assists the Chief of Division in the planning, supervision and implementation of

the programs, projects, activities, policies undertaken by the EMD-MPCG,
SOPDMU in accordance with the Vision, Mission and Goals of the Metropolitan
Manila Development Authority.
 Undertakes the necessary research and development activities to support the

comprehensive development framework plan for EMD-MPCG, SOPDMU.
 In the absence of Division Chief, takes charge in the supervision of personnel of

EMD, MPCG-SOPDMU,
 Checks and reviews plans, proposal and logistic requirement of the Division
relative to operation,
 Does related work that may be assigned from time to time.
 Engineer III
 Supervise a group of professional and non-professional engineering personnel in

the area of responsibility.
 Directs the conducts of surveys, studies and evaluation of engineering data re-
commendatory to the landscape design of thoroughfares, public parks and open
spaces.
 Participates in the working out of the operational plans for the proper execution of
the approved plans and programs.
 Checks and evaluate engineering plans, estimates and work programs of the
proposed projects.
 Coordinate with local and national government agencies involved in the

infrastructure projects.
 Prepares engineering reports of ongoing projects, and performs other related

functions that may be assigned.
 Senior Management Specialist
 Participates in the conduct of study to maintain and ensure

ecological/environmental balance within the vicinity as well as the pollution free
underground.
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 Coordinate with the agencies concerned on the implementing rules and

regulations on pollution control and other environmental issues.
 Does related function that may be assigned from time to time
 Engineer II
 Supervise professional and non-professional engineering area of assignment
 Assist in the working out of the operational plans for the proper execution of the
approved plans and programs and sees to it that are carried out accordingly,
 Conduct survey, inspection and evaluation for a particular projects/request.
 Conducts inspection on-going projects for adherence to plans and specifications

and prepares report from time to time
 Performs other related functions that may be assigned by the immediate

supervisor.
 EMS II and EMS I
 Assist in the studies to ensure and maintain ecological/environmental balance,
 Coordinate with other related agencies regarding implementing rules and

regulations on pollution control,
 Does related work that may be assigned from time to time.
 Computer Operators
 Sets up and operates peripheral devices and free standing computer support
equipment.
 Performs other related functions may be assigned
 Artist Illustrator II
 Extends technical guidance, supervises and participates in the work of personnel

in the preparation of sketches of plan, projects and other subjects that may be
assigned,
 Conduct survey and inspection

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 Does other work that may be assigned from time to time
 Road Networks Maintenance Group
 Responsible for the cleanliness and orderliness of the major road thoroughfares
and investors corridor.
o Sweeping
o Debris collection
o Uprooting of Grass/ bush cutting
o Removal of graffiti
o Cleaning/ flushing of fly-overs, underpasses and footbridges
 Removal of illegal ads, tarpaulins and streamers

 Manila Bay Clean-up Operations and other clean-up
 Special Ornamental Plants Development Management Units
 Development of more orderly, greener and well-maintained areas identified for

landscaping improvement.
o Trimming/pruning and cutting of trees within priority areas.

o Planting, replanting of trees and ornamental plants.
o Watering of trees and plants.
o Reconditioning and replacement of soil.
o Cultivating and sprucing within the priority areas.
o Fertilizing of flora
 Ensure a more ecologically balance metropolitan surrounding.
o Development of plant nurseries for special ornamental plants and ensure

sustainability of the same.
o Maintained all hanging ornamental plants installed along walls of EDSA

tunnels/underpasses including those that to be planted in the future in
similar areas in Metro Manila.
 Construction and Maintenance Group

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 Repair, fabricate, construct, provide and install various road networks like see thru
fence, railings, urinals, pylons, waiting sheds, gutter, plant boxes, sidewalks, and
others as may be assigned.
 Painting and re-painting of footbridges, flyovers, railings, Gutters, plant boxes, see
thru fences, concrete barriers, lane markings for pedestrians (upon request),
urinals and other Structures upon request/instruction from higher supervisor
 Provision of portalets upon request and approved by the chairman
 Mopping of accumulative garbage along EDSA.
 Face lifting of structures, houses along the road that are unpleasant to the eyes.
 Hauling of debris, refuse, plant boxes, barriers, plants, etc.
 Sidewalk Clearing Operations Group
 Removed all illegal stall, vendors, structures and other obstructions that causes
to impede the flow of traffic.
 Assist/ attended in the safety protocol/ measures in a particular event/s.
 Hauling of debris, and refuse from the clearing operations
 Towing of illegally park vehicles that obstruct the traffic flow.
 Confiscate illegal goods, vending paraphernalia and turned over to respective

LGU’s based on agreement prior to clearing.
 Special Operations Group
 Standby personnel during typhoon and other emergency.
 Assist in the emergency situation such as flooding, Typhoons, Earthquakes and

other disasters within Metro Manila and in other nearby provinces upon request
and approval.
 Equipment Operation and Maintenance Group
 Provides necessary mechanism to operationally handle and maintain all the

equipment used by EMD-MPCG, SOPDMU.
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 Provides mechanism of accountability in the maintenance and of all equipment

and properties assigned to EMD-MPCG, SOPDMU.
VII. EMD-MPCG, SOPDMU Day-to-Day Operations
The EMD-MPCG, SOPDMU Operational Framework shown in Figure 4, includes the input plans,
throughput variables (strategies) and the output which is the attainment of goals/objectives.
The Input variables indicate the day to day operations of the EMD-MPCG, SOPDMU namely:
Regular Maintenance Work, Plant Management Work, and Construction, Repair and
Rehabilitation work geared towards the effective implementation of the Flagship programs in the
identified seven (7) major road projects and the Investor Corridor Upgrade Project of the MMDA
mandated by the President.
The Throughput variables are the strategies designed to attain the objective of livable
community which include the following: landscape management for physical improvement of
metropolitan environment, instilling the value of self-discipline among the citizenry which will
lead to total participation of all residents in the metropolis. The processes also focus on the
stratification management, work simplification and continuous capacity building for human
resource development and the operationalization of good governance in the EMD-MPCG,
SOPDMU, as well as the inter-organizational coordination and cooperation.
The process in turn is expected to produce an Output of a livable metropolitan community which
is the objective of the metropolitan governance.
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Figure 4. Paradigm: EMD-MPCG, SOPDMU Operational Framework for Analysis
INPUT THROUGHPUT OUTPUT

(Plans) (Strategies) (Attainment of the
Goals/Objectives)
RA 7924 (Scope of Services)
• Promotion and safeguarding of EMD-
the health and sanitation of the MPCG,
region SOPDMU’s  Landscape
• Enhancement of ecological management for
balance
Day to Day
• Prevention and control and Operations Physical
abatement of environmental Work: Improvement of
pollution. Metropolitan
Environment
Flagship Programs:
Regular
1 Cleaning of Road Networks : Maintenance  Self-disciplines of
2. Manila Bay Clean-up Work citizens
Operations
3 Installation, Fabrication and other  Total participations
Repair of Road networks of all stakeholders
Plant Livable
Core Functions Management Metropolitan
1. Greening Program Work
 Simplified work Community
techniques
2. Landscaping
 Management
Support Functions:
Construction,
Stratification
 Assistant to LGU, NGO & Repair and  Capacity Building
NGA as per requested like Rehabilitation
Lingap sa Brgy, grass Work  Operationalization
cutting, pruning/trimming, of Good
cleanup operation etc.
Governance
 Maintenance, Repair and  Inter-
Rehabilitation of Equipment organizational
Services cooperation
F E E D B A C K
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VI. EMD-MPCG, SOPDMU Systems and Procedures
 Deployment of Manpower
o The EMD-MPCG, SOPDMU deploys one (1) Metro Aide to clean each of the
Urinals/footbridges installed along the major thoroughfares including its immediate
premises to ensure cleanliness within the area.
o Each Metro Aide assigned along the major thoroughfares is required to finish the
cleaning of his/her area of responsibility with a road stretch of at least 1000 meters (1
kilometer). But in a thickly populated areas like in intersections near Market, loading
bays and waiting sheds only a stretch of 500meters (0.5 kilometers) are required since
it will take time for her/his to finish his/her assigned task.
o The Metro Aides are required to use “tongs” in cleaning their area of responsibility in
order to capture all the litters that cannot be swept/ removed by an ordinary broomstick.
 Deployment of Equipment
o The utilization of equipment such as, Man-lifter, Man-lifter Bridge, Elevated Flat form,
balling machines, etc., are scheduled accordingly. However in the event that these are
needed by top management to attend to the immediate requirements and demands
from the higher authority, the same shall be given priority.
 Operational Policies
o Earthting of culverts to serve as temporary storage of swept debris to facilitate collection

by the garbage trucks. Any Metro Aide who fails to perform such instruction shall be
sanctioned together with his superior.
o Planting of plants/trees in all available open spaces, vacant lots, and parks.
o Adherence to the verbal instruction of the Chairman in the uniformity and consistency
in trimming and cutting of trees.
o The observance of planting of trees which requires 3 meters clearance from the street
lamp post. Pruning of the branches and twigs of existing trees that do not conform with
the required clearance.
 Official Working Hours

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o The manpower (Metro Aide) assigned to the various fields/ areas are required to
observe official working hours as scheduled by the Administrative Division.
EMD-MPCG,SOPDMU Operatives Official Time
1. Regular Field Workers 6:00 am to 2:00 pm

2. Casual/Job Order Workers 7:00 am to 4:00 pm
6:00 am to 2:00 pm
11:00 am to 7:00 pm
2:00 pm to 10:00 pm
10:00 pm to 6:00 am
3. Operatives with Round the
Clock work schedule
(Emergency included) 6:00 am to 6:00 pm
4. Clearing Group Operations 5:00 am to 1:00 pm

1:00 am to 9:00 pm
5. Office Staff 8:00 am to 5:00 pm
7:00 am to 4:00 pm
The proper wearing of uniform is strictly enforced by the HPSEPO-EMD, MPCG,

SOPDMU Administrative Division.
 Work Standards
A monitoring and evaluation system keep track of the progress of the plans and
programs/ projects implemented, by the EMD-MPCG, SOPDMU. Each
units/group/cluster prepared daily, weekly, monthly, quarterly and annual reports and
submitted to the Head of Office, and then forwarded to Director of HPSEPO and other
key officials to keep them informed of the status of the programs and projects.
Actual accomplishments compared with the targets set during plan formulation.
The projected performance target and/ or indicators set by each group under EMD-MPCG,
SOPDMU program are usually higher than the levels of performance targets in the previous
years. These higher targets are intended so that all the departments and offices are challenged
to move to a higher level of performance in meeting the needs and expectations of the people in
the metropolis. Targets set are usually checked within the medium-term time frame to monitor
progress towards the attainment of program/project objectives.
The following are some of the Work Standards or Performance Indicators established by EMD-
MPCG, SOPDMU which Key Result Area (KRA) is “Livable Metropolitan Community”.
1. Road Networks Maintenance (RNM)
1.1 Sweeping
 Length of street swept (m.)
 Volume of litters swept (cu.m.)
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1.2 Removal of debris (cu.m.)
1.3 Removal of soil mounds on gutter

 Length of gutter cleaned (m.)
 Volume of soil mounds removed (cu.m.)
1.4 Removal of Signage/Posters that are illegally posted on walls

 No. of posters removed
 No. of streamers removed
 No. of Commercial Ads removed
1.5 Hauling (cu.m.)

 Volume of debris
 Volume of soil mounds collected
 Volume of Garden Soil
 No. of plants hauled (pcs.)
1.6 Washing of railings/MRT wall/C-thru fences/etc. (sq.m.)
1.7 Cleaning of traffic signage and other public information.
1.8 Washing/Flushing of fly-over/ pedestrian overpasses and other street furniture/fixtures.
1.9 Cleaning and washing:

 Length of railings cleaned (l.m.)
 Length of fly-over cleaned (l.m.)
 Length of underpass cleaned (l.m.)
 Area of walls cleaned (sq.m.)
 No. of waiting shed cleaned (units/sq.m.)
 No. of traffic signage cleaned (units/sq.m.)
 No. of barriers cleaned (units/sq.m.)
 No. of flower pots cleaned (units/sq.m.)
 Length of sidewalk cleaned (l.m.)
 Volume of litters collected (cu.m.)
 Volume of Water used (cu.m./liters)
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1.10 Maintenance of Urinals/Waiting Sheds/ Footbridges.
2. GREENING AND LANDSCAPE MAINTENANCE SERVICE
2.10 Greening Program:

 Planting of trees and assorted ornamental plants
 Procurement of plants garden soil
 Fertilizing of Flora
 Procurement of full grown trees
 Balling-out and transferring of trees
 Digging of ground hole for tree planting
2.20 Development of nurseries
2.30 Pruning/ trimming

 No. of trees pruned
 No. of plants trimmed
 Length of ornamental plants trimmed (l.m.)
 Volume of cut branches/ leaves collected (cu.m.)
2.40 Propagation
2.50 Removal of dried/ dead plants and trees
2.60 Soil Leveling/ Cultivation

 Area of soil leveled (sq.m)
 Area of soil cultivated (sq.m.)
2.70 Grass cutting

 Area of grass cut (sq.m.)
 Volume of grass cut collected (cu.m.)
3. Manila Bay Clean-up Operations
3.1 Cleaning and Removal of garbage at the shoreline

 Volume of garbage hauled (cu.m.)
 No. of volunteers participants (persons/pax)
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 No. of MMMDA personnel participants (persons/pax)

 No of Operations conducted ( No. of times)
4. Construction Work and Maintenance Services (CWMS)
4.1 Painting/ repainting of gutters, see thru fences, footbridge, etc.

 Area painted (sq.m)
 Area re-painted (sq.m.)
4.2 Repair of dilapidated/ broken plant boxes.

 Area painted (sq.m)
 Area re-painted (sq.m.)
4.3 Repair/ restoration of urinals, waiting sheds, etc.

 Area repaired/ restored (sq.m)
4.4 Sidewalk Repair

 Area repaired/ restored (sq.m.)
5. Maintenance, Repair and Rehabilitation of Equipment Services
5.1 Provision of Libreng Sakay (when needed)

 Number of passenger
5.2 Relocation of informal settlers as per request of LGU’s/NGA’s

 Number of Relocated Informal Settlers
 Number of LGU’s/NGA’s requested relocation
5.3 Repair and Maintenance of all Equipment’s Services

 Number of maintained/repaired vehicles or equipment
6. Clearing Operations
6.1 Number of Illegal Stalls, Structures and Obstructions Removed
 Number of illegal Stalls, structures and obstructions removed
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6.2 Number of illegal vendors removed

 Number of illegal vendors removed
6.3 Volume of confiscated /demolished materials

 Volume of confiscated/ demolished materials removed
6.4 Number of Special events attended/participated/assisted

 Number of special events attended/ participated/ assisted
7. Special Operations
7.1 Response to Disaster
o Disaster resilience Activities
 Identification of resilience activities and number of activities
7.2 Assistance to LGU
 Number of LGU assisted. Also include type of service rendered.
7.3 Assistance to NGA
 Number of NGA assisted. Also include type of service rendered.
7.4 Assistance to NGO
 Number of NGO assisted. Also include type of service rendered.
HPSEPO-EMD- MPCG, SOPDMU HPSEPO-EMD- MPCG, SOPDMU provided the following services
as per request by Local Government Units (LGU), National Government Agencies (NGA), and Non-
Government Organization (NGO) as follows:
a. REQUEST FOR TRIMMING/PRUNING/BALLING
Step in TRIMMING/PRUNING/BALLING OPERATIONS

1. The requesting party should forward to the office of the Chairman/AGMO the following
documents for approval:
a. Letter Request for Trimming/ Pruning or Balling of Trees with attachments

1. Barangay permit for trimming/pruning/ balling/cutting
2. Department of Environmental and Natural Resources (DENR) permit for trimming /
pruning/ balling/ cutting.
3. Upon approval by the MMDA Chairman/ AGMO. The letter was forwarded to the Director IV
of HPSEPO then forwarded to Environmental Management Division (EMD)/Metro Parkway
Cleaning Group (MPCG).
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4. The Head of EMD/MPCG will deploy personnel to survey and inspect the area.
5. The Survey & Inspection group will conduct the inspection. They coordinate with the
requesting party and verify the detail for pruning/ trimming/balling/ cutting.
6. Upon further verification, when no permit from Brgy. and DENR, then EMD-MPCG will defer
the execution of the request, but if it is an emergency and post danger to lives and property,
MPCG will proceed immediately to prevent further damage. An example of which, topple
trees because of typhoons and obstruct the road.
7. Requesting parties were allowed to comply with the required permit, and once submitted to
us, MPCG will re-schedule the trimming, balling, pruning, or cutting.
8. We will prepare the Progress report upon the completion of the task to the office of the
Director IV-HPSEPO. The said progress report will be submitted to the
9. Chairman/AGMO.
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FLOW CHART REQUEST FOR TRIMMING / BALL OUT
Letter Request
OFFICE CONCERN: From Requesting Party OFFICE CONCERN
OC, AGMO, HPSEPO
(Government Agencies, Private Sector, GOCCs, NGOs, CSO)
EMD, MPCG, SCOG
MONITORING GROUP
CONDUCT SITE INSPECTION

Coordinate with the requesting party and verify
details of clearing permit to cut / ball / prune trees
No permit from DENR

CONDUCT BARANGAY Pending Execution
COORDINATION  Except if tree/s post danger to lives and properties
Pruning / Trimming / Cutting orGROUP

PRUNING/TRIMMING Balling
Operations
Prepare Accomplishment
Report
b. REQUEST FOR CLEARING
STEP IN CLEARING OPERATIONS

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1. Letter Request for Demolition or Clearing should be forwarded to the office of the MMDA
chairman/ AGMO for approval.
2. Upon approval by the MMDA Chairman/AGMO. The letter was forwarded to Sidewalk Clearing
Operations Group (SCOG).
3. Head of SCOG, will deploy personnel to survey and inspect the area.
4. Survey and Inspection group will coordinate with the requesting party and verify the detail of
area/s for clearing. Then coordinate the matter with the city/municipality/barangay with
jurisdiction in the area.
5. The City/Municipality/Barangay council will issue notice or call the attention of the concerned
party being complain for clearing and will be given five (5) days to comply either by self-
demolition/clearing or give permission to demolish the area being complain.
6. If within the given period no action has been taken, MMDA will schedule clearing operation
together with the barangay, LGU and PNP.
Note: If the areas being requested for clearing possess danger and/or included in President’s
mandate to clear National road for the obstruction, then the clearing were done without notice.
7. After the completion of the task, Progress report will be prepared and submitted the same to
MMDA Chairman/AOGMO thru the office of Director IV-HPSEPO.
8. Failure to remove road obstructions and maintained cleared areas, an administrative case for
dereliction of duty may be charged against the concerned party.
Reference: Memorandum from Undersecretary Martin B. Diño dated February 23, 2019
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c. MISCELLANEOUS REQUEST
Step for Miscellaneous Request (Request for Portalets, Steel Railings, See-thru fences,
hauling of debris, Manpower Assistance, grass cutting and transportation services)
1. The requesting party should forward the letter to the office of the Chairman/AGMO for approval
of any of the Listed Miscellaneous Requests.
2. Upon approval by the MMDA Chairman/ AGMO. The letter was forwarded to the Director of
HPSEPO then forwarded to Environmental Management Division (EMD) /Metro Parkway
Cleaning Group (MPCG).
3. The Head of EMD/MPCG will assign personnel to coordinate and verify the following detail of
the Miscellaneous Request.
Kind of Request Details Needed

Portalets Contact Person of Requesting Party, Location of Portalets,
and time needed.
See thru fence/ Railing Contact person of requesting party, location, how many,
and when needed.
Hauling of Debris Contact person of requesting party, Volume of debris
Manpower Assistance Contact person of requesting party, Scope of work
Grass Cutting Contact person of requesting party, area for grass cut
Transportation Date needed, how many passengers and their prospective

Services destination
The detail will be submitted to the EMD-Chief/ MPCG head, like the schedule of the request
depends on the date needed, availability of materials, Manpower, and equipment.
4. After the completion of the task, a Progress report will be prepared and submitted the same to
the MMDA Chairman/AGMO thru the office of Director IV- HPSEPO.
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II. PREVENTIVE MAINTENANCE
A. Daily Preventive Maintenance for Vehicles and Equipment
Steps or Procedures like changing your oil, checking your tire pressure, and getting scheduled
inspections and work done are like getting regular check-ups at the doctor. Breakdown as follows:
 Make sure all your lights are working.

 Check the air pressure of tires every month or so (use tire air pressure gauge and keep it in the
glove compartment). It is good for vehicles tires, gets better mileage, and saves money in gas if
you discover that the pressure is off. Listen for any strange sounds, inside and out. Make sure
tires have enough tread. You can use a penny to do it, or look out for the wear indicators on the
tire treads. If anything’s out of the ordinary, don’t ignore it.
 Learn to check your fluids. Check those fluid levels. Look at the tank level directly if tank is
available. Others have gauges or dipsticks, pull this out to check current levels against a notch
that indicates optimal levels. If you’re running low, add more (if you can) or get it changed. Most
importantly, never ignore a leak.
 Inspect and get your timing and serpentine belts replaced when necessary. Replace timing
belt every 60,000 miles or so, and your serpentine belt replaced every 40,000 miles, give or take.
Mechanic to inspect the belts when it gets time to replace them mileage-wise. If they’re still in
good shape, don’t bother, but if they’re worn out, get them replaced before they fail. If you wait
and those belts do fail, you’ll break down, and the damaged belt can damage other accessories,
making the repair even more expensive.
 Check your oil and get it changed regularly. Check the color and level of the oil of the vehicles
use a dipstick to check the oil’s color and oil level or the dipstick has been replaced with an
electronic gauge, you can read the level as indicated in the gauge but sample of oil is needed to
see the color. Knowing the difference between clean oil and muddy, murky oil will save you a ton
on unnecessary changes and gives you a way to tell if something’s wrong with your engine (e.g.
the oil looks terrible but you just had it changed
 Check your battery and clean the contacts (if necessary). Check the batteries, you should
know where it is and check it to make sure it’s not leaking and there’s no mineral or other build-
up on the contacts. If there is, clean it off with a battery cleaning brush. It will be better if each
vehicles/equipment had cleaning brush and a battery tester. If not available, before leaving the
garage be sure to check the battery and clean the contacts.
Maintenance of Vehicles
Maintaining a vehicles in good condition will help you stay safe while driving, extend the lifespan of the
car, and increase the value so that it sells for a good price in the future.
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1. Establish a simple plan of attack. One way to think of this is to use the acronym T.O.W.B.I.F.,
which stands for Tires, Oil, Windows, Brakes, Interiors, and Fluids. Use your owner's manual to
establish a schedule of vehicles.
2. Tires. Make sure they are properly inflated to the manufacturer's specified pressure. Tire gauges
are cheap and easy to use. Tires should be replaced when tread wear indicators are showing
between the treads. Ask your local tire dealer if you are unsure how to identify tread wear indicators.
Check your tires every other day for pressure and every week for wear or damage. Have them
replaced when they become worn beyond acceptable limits.
3. Oil. Oil is the blood of your car, and without it, the car isn't going to go far or quietly. Have your
mechanic demonstrate how to check your oil properly, and have the oil changed every 3,000 –
3,500 miles. While oil manufacturers have claimed that their oil can last 10,000 miles, it is generally
best to use the same oil for no more than 5,000 miles to maximize engine reliability and efficiency
over the long term. Check the oil regularly, about once a week, and change the oil or have it
changed when you reach the 4,000–4,500 mile (6,400–7,200 km) limit.
4. Windows. Make sure that all windows, mirrors and lights are clean and not broken. Replace any
broken lights or mirrors as soon as possible. Have small windshield cracks by a windshield repair
center to determine whether the windshield can be repaired or needs to be replaced. Check
regularly for cracks and damage.
 Allow plenty of room if when following behind other vehicles that could throw objects from
the road or loose debris from their loads. Even a small pebble from the back of a gravel
truck can damage your windshield.
5. Brakes, belts, and battery. The braking systems of vehicles are designed to be replaced
periodically to maintain maximum braking efficiency. If you notice ANY problems with the brakes,
take your vehicles to have the brakes checked immediately. If the brakes fail, you can have a very
serious crash.
 Check the belts or have them checked regularly for wear and tension. Very loose belts
often make a loud squealing sound; have yours serviced if you hear this noise.
6. Interior. Clean and vacuum the interior as needed. The interior is often a point of selling power
when it comes time to trade the vehicles in or sell it. While many may not care about the oil or tires,
if the CD player won't work, or the interior looks a little dirty, the deal is off. It's been said that the
value of the car is held in the cabin, and that statement holds true. If you ever want to trade the car
in or sell it, every quarter spent at a pay vacuum will be paid back to you with interest.
7. Fluids. The other lifeblood of the car are the fluids that the drive train must have. Coolant, power
steering fluid, transmission fluid, windshield washer fluid, brake fluid, and other fluids need to be
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checked at a minimum of once per week. Ask your mechanic to demonstrate the method to check
these.
8. Lights. You can check your own lights if you have someplace you can park near reflective glass
windows, or you can ask a friend to walk around your car while you turn on different lights. Make
sure to check your headlights, taillights, reverse lights, brake lights, and turn signals.
 Notice where your headlights point and correct it or have it corrected as needed. They should
be pointing down and towards the outside of the road, not straight out, up, or towards the
center. You can see the light pattern on the road ahead of you. Misaligned headlights can be
distracting or hazardous to drivers ahead of you or in oncoming or adjacent lanes. If they are
too low, this could limit the distance you can see while driving at night.
9. Windshield wipers. It's not difficult to replace worn wiper blades yourself. Replace just the blades
once a year as needed before the rainy season. You can also replace the entire wiper assembly if
needed. If you do a lot of driving in wet weather conditions, you may also want to apply a water
repellent treatment to your windshield.
10. Emission control systems. Depending on where you live, you may be required to get your car
checked for emissions periodically. This is usually part of the MOT inspection. Generally, a
professional must perform the diagnosis. Oxygen sensors and EGR valves are two common culprits.
III. Operationalization of Good Governance of EMD-MPCG, SOPDMU, SCOG
 Participation (macro-miso-micro level)

 Accountability (adhering to the integrity development plan of the MMDA)
 Transparency and openness in all MLMO transactions
 Adherence to the rule of law and policy
 Inter-departmental relations and coordination in sharing and exchange of resources.
 Good governance ensures that political, social and economic priorities based on broad
consensus in society and that the voices of the poorest and the vulnerable heard in
decision-making over the allocation of development processes (UNDP, 2000). In its
ideal sense, it is democratic in spirit and participatory in approach, thus enabling a good
improved quality of life on the basis of limited participation and civil liberties of the
societies.
From this concept, the application of good governance at the Environmental

Management Division-Metro Parkway Clearing Group (MPCG), Special Ornamental
Plants Development and Maintenance Unit (SOPDMU), and Sidewalk Clearing
Operations Group shall include the following:
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1. Transparency: Availability of reliable information (the provision of appropriate,

necessary and relevant information to stakeholders in metropolitan roadway networks
cleaning maintenance and landscape management when needed and upon demand.
2. Participation: Partnership with civil society, provision of a voice for all stakeholders or
metropolitan roadway networks cleaning maintenance and landscape management in
the formal and informal decision-making.
3. Accountability: Decision makers on metropolitan roadway networks cleaning
maintenance and landscape management are answerable for their actions and violators
penalized accordingly.
4. Adherence to the Rule of Law: Legal systems in place on metropolitan roadway
networks cleaning maintenance and landscape management, stable and legal
framework fairly and impartially enforced.
5. Leadership: EMD-MPCG, SOPDMU leadership provides clear and strategic long-term
vision. Vision and mission are owned by all and are arrived at consensually and in a
participatory manner.
6. General Organization and Management: Existence of clear organization and
management institutions and processes at EMD-MPCG, SOPDMU characterized by
absence or minimized red tape.
7. Intergovernmental Relations: (i.e. vertical and horizontal, including clustering)
Presence of coordinative relationships (from simple sharing of information to activity
sharing to clear delineation of hierarchy between and among national and local
institutions, or among co-equal levels of governance.
8. Continuity in the implementation of programs, predictability and sustainability:
Appropriate programs and projects initiated by previous administration (ESC in
particular) continued by EMD-MPCG, SOPDMU after proper evaluation.
9. Effective and Responsive Provision of Basic Services: Basic front line metro-wide
services especially those identified under MMDA Charter.
XI. Operational Control and Supervision
Self-help management
In resource-poor environment, where MMDA lack the funds, personnel and administrative
capacity to provide relevant services such as the metropolitan roadway networks cleaning
maintenance and landscaping, self-help groups can play an important role by:
 Providing more accurate and representative information

 Adapting programs to priority needs
 Mobilizing resources on a self-help
 Providing locally appropriate technical knowledge
 Enhancing utilization and maintenance of facilities and services.
Critical role of the local government units

The LGUs play a critical role in the success or failure of metropolitan landscape management,
particularly their inter-local metro governmental relations and coordination. Hence, the need to
clarify and delineate the role of the LGUs from that of MMDA in order to maintain a harmonious
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relationship between the two. The LGUs should be actively involved in the conceptualization and
planning of landscape projects/activities along major thoroughfares covering their areas of
jurisdiction.
On Administrative Aspect
Given the systems and procedures, there is a need for the EMD-Metro Parkway Clearing Group
(MPCG), SOPDMU to establish an efficient and effective record system that will integrate all
forms of documentations and recorded information on metropolitan roadway networks cleaning
maintenance and landscape management to improve the level of quality of all paper works
involving EMD-MPCG, SOPDMU operations.
Properly managed, this will enhance accountability for action, resources and results to all levels
of the office. Such system and procedures therefore need to ensure the provision of correct,
timely and relevant information in a cost-effective way to the appropriate end-users.
Functions
a. Act as the intermediary between HPSEPO-EMD/MPCG, SOPDMU and its clients.
b. Receive records and transmit documents for action to the immediate Units concerned.
c. Undertake regular monitoring of the status of documents to ensure that the EMD-MPCG,
SOPDMU properly posted the documents or papers under process at any given time.
d. Keep and files official records and mail services systematically and maintains a regular
inventory and appraisal of communications received and prepared by the EMD-MPCG,
SOPDMU.
e. If not, reviews and evaluates other documents as to completeness of the supporting papers
f. If complete, stamps date of receipts and initials documents.
INTERIM GUIDELINES ON SERVICE CONTINUITY IN RESPONSE TO COVID-19
A. ALTERNATIVE WORK ARRANGEMENT
1. Office Personnel
EMD-MPCG adopts the Skeleton (Skeletal) Workforce combined with Work-From-Home (WFH)
arrangements for the alternative work scheme, as prescribed by MMDA and the Civil Service
Commission (CSC). This alternative work scheme shall continue until the duration of community
quarantine or unless directed otherwise by the HPSEPO Director or the MMDA Chairman.
The following work-from-home arrangement shall be as follows:
The employees have assigned a task to accomplish base on the full extent possible in terms of
man/days per workweek rate. They shall make themselves available during the work hours that they
are at home. They have access or with provided any communication, equipment, or facilities, such
as computer, internet, e-mail, telephone, or mobile phone.
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Another option is to bring two plants per day and have them received at the Ortigas base for proper
handling and recording. The plants accumulated are then transferred to the LLDA Compound,
Taytay, Rizal. The new establish nursery from the allocation of one (1) hectare from LLDA.
The Division Chiefs, Unit Heads, and Supervisors with WFH employees shall agree on weekly work
output.
The Accomplishment Receipt form (Work from Home), HPSEPO-EMD-032, and duly signed by the
authorized personnel to receive the plants in Ortigas base. It also indicates the kinds and quantity of
the plants. It will be subject to strict monitoring to ensure the continuity of services.
2. Field Personnel
To fulfill the task required in sweeping and landscaping works are necessary to have all workforce
personnel or special arrangements subject to the discretion of the Division Chiefs, Unit Heads, or the
HPSEPO Director to fulfill necessary demands on site. However, the preventive and precautionary
measures to prevent the local transmission of COVID-19 shall be followed and monitor at all times.
Option for seniors and co-morbidity field employees is to bring two plants per day and have them
received at the Ortigas base for proper handling and recording.
B. OBSERVANCE OF PRECAUTIONARY MEASURES
The following activities and measures shall be practice as follows:
Minimum health standards protocol such as wearing face masks, face shield, and physical distancing.
Presence of sanitation station (alcohol near the entrance of the office). Disinfection or
decontamination activities as part of regular maintenance.
Monitoring of the health status of the field personnel by communicating to the area supervisor to
ensure that all those reporting to the office are in good shape and that no one is exhibiting any
symptoms of COVID-19 disease.
Employees are also encouraged to bring their disinfectants such as alcohol sprays and wipes and
recommended to clean/sanitize their workstations regularly.
C. HANDLING OF CONFIRMED CASES, CONTACT TRACING, AND MONITORING
Once there is a confirmed case, he/she shall immediately undergo quarantine or shall be isolated.
The proper clinical assessment shall be the basis for quarantine or isolation. As such, it should inform
the MMDA's Medical Clinic for further instructions and guidance.
Contact tracing after case investigation of every reported confirmed COVID-19 cases as prescribed
by the Department of Health (DOH), to include the following actions:
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Identify settings where the contacts have visited or social interactions where the contacts have been.
Identify all social, familial, work, and health care worker contacts who had a close encounter with a
confirmed case.
Inform identified contacts of possible exposure Endorse completed case investigation to the local
contact tracing teams
To eliminate the risk of virus spread in the workplace, personnel who had contact with a confirmed
case in the office, especially those who are exhibiting symptoms of COVID-19, shall undergo swab
(RT-PCR) testing and quarantine upon the discretion of the HPSEPO Director, considering the
recommendation of MMDA's Medical Clinic.
HEALTH AND SANITATION SERVICES COORDINATION AND ASSISTANCE

DIVISION
ANTI-LITTERING LAW ENFORCEMENT
I. INTRODUCTION
Among the major problems in the Metropolitan Manila is the indiscriminate dumping and littering
of garbage, refuse, filth and other kinds of solid waste in public places, canals, rivers, drainage and
other waste outlets. These problems affect the health and sanitation of the region. Thus, it enormously
impinges the development of the whole Metropolis.
To address the problem, the Metro Manila Council composed of seventeen (17) Mayors within
Metro Manila enacted MMDA Regulation No. 96-009 which was subsequently amended by MMDA
Regulation No. 99-006 also known as the “Anti-Littering Law”. The law provides prohibitions on
littering/dumping/throwing of garbage, rubbish or any kind of waste in open or public places, and
requiring all owners, lessees, occupants of residential, commercial establishments, whether private or
public to clean and maintain the cleanliness of their frontage and immediate surroundings and provides
penalties for violation thereof.
The Regulation is bounded in the spirit and intent of Section 3(f) of Republic Act No. 7924 which
states that “...health and sanitation, urban protection and pollution control which include the formulation
and implementation of policies, rules and regulations, standards, programs and projects for the
promotion and safeguarding of the health and sanitation of the region and for the enhancement of
ecological balance and the prevention, control and abatement of environmental pollution.”
The Anti-Littering Law was initially implemented in 1996 and it was suspended in 2002 due to
pressing priority programs of the Authority. However, after some period of dormancy, there is a need to
revitalize the law in conformity to the interest of public health and in order to keep Metro Manila a setting
of a clean, safe, sound, and orderly environment for the residents of the region.
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The Metropolitan Manila Development Authority (MMDA) through the Health and Sanitation
Services Coordination and Assistance Division (HSSCAD) under Health, Public Safety and
Environmental Protection Office (HPSEPO) is mandated to design a mechanism to administer the full
implementation of the Anti-Littering Law. Thus, the creation of this Manual of Operations aimed to
institutionalize and standardized enforcement and implementation of the said Regulation accordingly.
This contains the operational systems and procedures of enforcement, payment of corresponding
administrative charges, penalties and deputation of Environmental Enforcers (EEs), Further, this guide
manual will harmonize the wide array of directives and enforcement measures of the said regulation.
II. LEGAL MANDATES
Republic Act No. 7924 - Entitled “Creation of MMDA and defining its power
and functions”.
Section 3, Paragraph f.
- Health and Sanitation, urban protection and pollution
control which include the formulation and
implementation of policies, rules and regulations,
standards, programs and projects for the promotion
and safeguarding of health and sanitation of the
region and for enhancement of ecological balance
and the prevention, control and abatement of
environmental pollution.
Republic Act No 9003 - Ecological Solid Waste Management Act 2000.
Section 48.
- Littering, throwing, dumping of waste matters in
public places such as roads, sidewalks, canals,
creek, esteros, parks and establishments or causing
or permitting the same.
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Metro Manila Council MMDA Resolution - Authorizing the Metropolitan Manila Development
No. 02-28, series Authority and the Local Government Units to clear
2002 the sidewalks, street, avenues, alleys, bridges,
waterways or creek, parks and other public places in
Metro Manila of all illegal structures and obstructions.
- That: all items, goods and structures found on or

along roads, streets, avenues, alleys, sidewalks,
bridges, water ways or creek, parks and other public
places shall be treated as common or ordinary
garbage and shall be disposed as such. The
government shall thus, not be held liable for any
damage arising from the removal, confiscation or
disposal of the said items.
Executive Order No. 432 of the Office of - “Ordering the strict enforcement of PD No. 825,
the President Providing penalties for improper disposal of garbage
and other forms of uncleanliness”.
MMDA Regulation No. 96-009, S.1996 - Regulation prohibiting littering, dumping, throwing of
garbage, rubbish or any kind of waste in open or public
places and requiring all owners, lessees, occupants of
residential
III. OBJECTIVES
To promote and safeguard the health and sanitation of Metro Manila and ensure
ecological balance, prevention and control of environmental pollution.
To develop discipline among the residents of Metro Manila in order to maintain the
habit of cleanliness and orderliness.
To sustain proper waste disposal management.
IV. AREAS OF COVERAGE
This Regulation shall apply to all areas of Metro Manila but with priority to major
thoroughfares/national roads which are the jurisdictions of MMDA as well as in public places
such as public schools, public markets, public utility vehicles, terminals, MRT and LRT stations
and etc.
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V. ORGANIZATIONAL STRUCTURE
ANTI-LITTERING ENFORCEMENT
Chief Health Program Officer
Supervising Health Program Officer
Senior Health Program Senior Health Program Senior Health Program

Officer Officer Officer
Health Program Health Program Health Program Health Program

Officer II Officer II Officer II Officer II
Health Program Officer I Health Program Officer I
Health Program Officer I
Computer Operator Computer Operator

II II
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VI. DUTIES AND RESPONSIBILITIES
a. Chief Health Program Officer - Supervises and oversees the

Implementation of Anti-Littering
Law Enforcement in Metro Manila;
- Develops plans, procedures,
standards for the enforcement of
the said law; and
- Establishes operational reporting
b. Supervising Health Program system and submits the periodic Officer
- Recommends plan
consolidated reportsof action
on in thethe
operational activities
enforcement and related
monitoring to
enforcement of Anti-littering
activities of the Programs. law;
- Assists in the analysis and
evaluation of statistical data and
recommends improvement thereof;
- Facilitates and provides technical
and administrative assistance to
operation unit of the Office; and
- Assists in the supervision of
personnel.
c. Health Program Officer II - Supervises Anti-Littering Law
- Supervises
enforcement the field related
activities operations to
preparation of legal documents
Operations of field personnel; the for
filing of anti-littering
Administrative cases and
transaction in
MTC/NBI
Planning and monitoring Data,
Statistical and
evaluation
Monitoring and Evaluation of per
of the Program the
d. Health Program Officer I Districts I to IV of
Supervises
Program- implementation. LGUs in Metro
the personnel
- Manila. transactions
Prepares monitoring and preparation
deployment of of
supplies
field personnel. and materials
requirements the paralegal
activities and monitoring and
evaluations of the enforcement and
e. Computer Operator II submits recommendation for future
- Encodes daily apprehensions
references of
for improvement of the
EEs and official communications;
Program.
- Updates records of payment of
Administrative fine or penalties
related to apprehended violators
and those who opted to render
community service as per policy.
- Submits periodic reports for the
concern officers of the Office.
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f. Environmental Enforcer - Apprehends violators of the Anti-

Littering Law and witness by the
spotter.
- Issues Environmental Violation
Receipts (EVR) tickets.
- Distributes Information and
Educational Campaign (IEC)
materials in the area of operations
and
g. Sanitation Inspector/Aide - Submits daily report of
- Prepares Summontogether
or Noticewith
of
apprehensions
reminder
evidences. for anti-littering law
violators.
- Files/Subscribes cases, attends
- Prepares legal documents required
court hearing.
in the filing of cases in different
VII. OPERATING PROCEDURES Metropolitan Trial Courts in Metro
Manila.
STANDARD REQUIREMENTS FOR
DEPUTATION
OF ENVIRONMENTAL ENFORCERS (EE)
7.1. Criteria for Deputation of an EE
7.1.1. Duly accomplished Application Form for Deputation of Environmental Enforcers with
3 pcs. of current 2X2 colored pictures.
7.1.2. Must have undergone orientation seminar and passed the written examination.
7.1.3. Physically fit and mentally stable
7.1.4. Non-smoker and non-alcoholic
7.1.5. With good oral and written communication skills
7.1.6. Preferably at least 2nd yr. college
7.1.7. Preferably at least 18 to 60 yrs. of age
7.1.8. No pending administrative/ criminal case
7.1.9. Recommended by the Head of Office
7.2. Procedures on Deputation of Environmental Enforcers

7.2.1. The applicant must undergo an orientation seminar as recommended by the Head
of the Office.
7.2.2. After completion of the seminar, the applicant must accomplish an application form
for deputation of Environmental Enforcer based on act set criteria.
7.2.3. The application will have an evaluation for recommendation of the authorized officials
for the approval of the head of agency or the chairman of Metropolitan Manila
Development Authority (MMDA).
7.2.4. For successful applicants their Deputation Order, deputation Identification Card shall
be processed and shall be given to the Deputized Environmental Enforcers together
with Environmental Violation Receipts (EVR) booklet thru a Memorandum Receipt.
Note: EVR Booklet is an accountable form based on Commission on Audit (COA)
policy.
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7.3. Personal Preparations and Requirements as Environmental Enforcers

7.3.1. Wearing of prescribed official uniform and identification Card as Deputized EE/
Spotter together with the Agency’s ID/Office IDs
7.3.2. Rubber stamp bearing the name and deputation number of the EE.
7.3.3. Accomplished Personal Data Sheet (PDS) form with recent 2 x 2 ID picture together
with the Deputation Order.
7.3.4. Certificate of Completion as Deputized EE.
7.3.5. Have the knowledge of the provisions of the RA 9003 (Solid Waste
Management Act of 2000) MMDA Regulation No. 96- 009 (Anti-Littering Law), with
their corresponding administrative fines and penalties for each nature of offense or
committed violation.
7.3.6. Proper work attitude based on Code of Ethical Standard for public servant and
commitment to the assigned tasks observance of office rules and regulations, Code
of Ethics as public servant and commitment to the assigned task.
7.4. Information and Education Campaign

7.4.1. Conduct Information and Education campaign through the following:
7.4.1.1. Distribution of information and education campaign materials
7.4.1.2. Public awareness thru tri-media like TV & Radio guesting, newspaper and
MMDA website.
7.4.1.3. Orientation seminar on the enforceable environmental regulations and laws
in different public places.
7.5. Enforcement/ Apprehension Procedures

7.5.1. The Environmental Enforcer shall maintain proper coordination and linkage with:
7.5.1.1. The Local Government Unit;
7.5.1.2. The LGU’s garbage collectors
7.5.1.3. The National Governments
7.5.1.4. The Non-government organization (NGOs)
7.5.1.5. The private sectors
7.5.1.6. Other civil society
7.5.2. Conduct monitoring and assessment of the target area of coverage or operation.
7.5.2.1. If the target area is identified, schedule coordination with concerned official
of the area for the approval of the enforcement/operation to be conducted.
7.5.2.2. If necessary, conduct orientation seminar on the anti-littering law for the LGU
officials’ awareness.
7.5.2.3. Schedule the Anti-littering law enforcement in their respective area.
7.5.3. Conduct apprehension on Anti-littering law
7.5.3.1. When a Deputized Environmental Enforcers/Spotter notices a violation the
Environmental Enforcers/Spotter shall.
Approach the violator and introduce himself/herself with utmost courtesy by
showing his/her Deputation IDs.
7.5.3.2. Inform the violator of the nature of his offense and also inform him of the
existing environmental laws.
7.5.3.3. Politely ask for the identity of the violator by requesting any available valid
ID such as school, company, senior citizen ID, driver’s license, passport, etc.
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7.5.3.4. In case the violator cannot present any proof of identification; he/ she shall
be brought to the nearest Police station in adherence to Book 2, Title 4,
Chapter 2, Section 1, Article 178 of the Revised Penal Code: which states
that “any person who gives wrong information on his identity shall be arrested
or prosecuted”. The Penalty of “ARRESTO MAYOR” and a fine not to exceed
500.00 pesos shall be imposed upon any person who shall publicly use
fictitious name for the purpose of concealing a crime, evading the execution
of judgment or causing damage.
7.5.3.5. When possible. Get the proof of violation like cigarette butt, candy wrapper,
and other forms of litter. Place it in a small transparent plastic bag and
property label and mark and have the violator sign in the evidence form. This
will be used as evidence for filing case against the violator.
7.5.3.6. The issuance of EVR ticket to the violator with complete information of the
violator and the nature of offense committed.
7.5.3.7. Have the violator sign the EVR ticket to acknowledge his/her violation
committed and the apprehending Enforcer and Spotter shall affix their
signature before issuing the first copy to the violator. The Spotter will serve
as the witness upon filing of case in trial court.
“In case the violator refuses to sign the issued EVR ticket, just write “RTS”
meaning “Refuse to Sign” and ask for the reason why he/she refuse to sign.
The information shall be written at the back of the 2nd copy of the issued EVR
ticket.”
7.5.3.8. The EE or Spotter shall then advise the violator on how to settle the violation.
The Spotter will give the violator the "Bawal Magkalat” flyer for more
information regarding the committed violation and how to settle the
administrative fine of the violator.
7.5.3.9. The EE and Spotter shall submit Anti-Littering Daily Apprehension Report
together with the duplicate copies of issued EVRs to their respective team
leader or to the authorized officials of the office for consolidation. The daily
apprehension report together with the issued EVR ticket shall be submitted
to Data Processing Group for consolidation, assessment, encoding for
record purposes for possible preparation and sending of summon for those
who fail to settle their obligation through payment or render community
service.
7.5.3.10. Non-compliance to the summon or notice will result in the elevation of the
case to the concerned Metropolitan Trial Court.
7.5.3.11. If the violator decides to settle the administrative fine upon receipt of
summon, he may proceed to the MMDA Office for payment.
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F. SETTLEMENT OF VIOLATIONS
Procedure on the Settlement of the Issued ENVIRONMENTAL VIOLATION RECEIPT (EVR)
1. Payment through MMDA

1.9. Issuance of Order of Payment by the designated Hearing Officer.
1.10. Payment of administrative fine at the Cashier Treasury Operations Services
at 6th floor MMDA building.
1.11. Return to the HSSCAD office for recording the official receipt of payment
made.
1.12. Fill-up the Survey Form for customer/client’s satisfaction of the service
received.
2. Payment through online and any Bayad Center / SM Bills Nationwide

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4. Procedures in Rendering Community Service

4.1. Report to 7th floor MMDA main building at (HPSEPO-HSSCAD) Office.
4.2. Show your issued EVR ticket to Hearing Officer/Authorized officer and inform
her that you opted to render community service.
4.3. Fill-up the Information form/sheet and you will be scheduled on the
community service activities (This usually done every last Thursday of the
month).
4.4. He will be required to clean the office in 8 hours or depending on the nature
of offense committed.
4.5. After rendering the Community Service, an orientation will be given by the
authorized officer of HSSCAD of HPSEPO.
4.6. Fill-up a Survey Form related to the implementation of the Antilittering law.
4.7. Issuance of Certificate of Compliance
Note: If walk-in violator requested to render outright community service, he
will be required to wear community service vest.
6. Non-Settlement of Administrative Fines within the Grace Period

6.1. A summon will be sent to the violator to remind him of the violation committed
and to inform him of the need to settle the administrative fine or render
community service and report to MMDA.
6.2. Non-compliance to the summon will result in the filing of the case to the
Metropolitan Trial Court (MTC) where the violator was apprehended.
6.3. After the case was filed a subpoena will be sent to the violator and will require
him/her to appear in Schedule Court Hearing. Due process in court will be
done in accordance with the Rules of Criminal Procedure.
6.4. After the court hearing and the violator decides to settle the penalty, a
certificate of desistance is released in his favor. The presiding judge will
issue a certificate of case dismissed or certificate of no case on the
subsequent hearing.
6.5. The certificate of case dismissed or certificate of no case will be submitted
by the violator to the NBI to clear his name and be issued an NBI clearance.
6.6. FLOWCHART FOR THE PAYMENT OF THE ADMINISTRATIVE FINES/

PENALTIES
Apprehended MMDA HPSEPO-HSSCAD

Violator (Processing Group)
- Orientation of the provision of Treasury Operations

the Regulation No. 96-006 Service (TOS)
Opted to Pay
- Assess the corresponding - Receive payments
administrative fines - Issue official receipt to
violator or payee
- Issuance of Order of Payment
- Recording of Official Receipt
upon payment which issued by
Treasury Operation Service
(TOS)
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6.7. PENALTIES ACCORDING TO THE NATURE OF OFFENSES

(NOTE: REVIEW UNDER R.A. 9003)
AMOUNT OF
CODE NATURE OF OFFENSE
FINES
01 Littering / illegal dumping / illegal P500.00
disposal of garbage
02 Urinating / Defecating / Spitting P500.00
03 Dirty frontage and immediate P1,000.00

surrounding
04 Improper and untimely storing of P500.00
garbage outside residence or
establishment
05 Obstruction - any dilapidated appliances P1,000.00
or vehicles, display of merchandise,
illegal structure along sidewalk
06 Dirty public utility vehicles / no trash can P500.00
or receptacles
07 Spilling / Scattering / littering of wastes P500.00
by public/private vehicles and other
transportation facilities
08 Illegal posting/installed signage, P1,000.00
billboards, posters, streamers, movie
ads etc.
7. Procedures for Contesting their Violation of Anti-Littering Law

7.1. All contested charges filed under MMDA Regulation No. 96- 009 shall be
referred to the authorized Hearing Officer of HPSEPO-HSSCAD for
preliminary investigation and to validate the committed violation.
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7.2. After hearing the complaint, the Hearing Officer shall require the
COMPLAINANT to write to the Head of Agency or to authorized officials of
the HPSEPO or to fill-up the Complaint Form (HPSEPO-HSSCAD-024).
7.3. Complainant shall submit necessary documents to the Legal and
Legislative/Affairs Staff Service (LLASS), which shall conduct preliminary
investigation and follow the processes of the Committee on Decorum and
Investigation (CODI).
7.4. If the Legal Officer affirms that the apprehension is valid the violator shall
pay the administrative fine in the amount of Php500.00 to Php1, 000.00
depending on the nature of offense or have the option to render community
service of eight (8) hours to sixteen (16) hours depending on the violation
committed. This is if the case is still with the MMDA. If the case has been
filed with trial courts, the case will be decided by the Prosecutor or the
presiding judge.
G. DATA PROCESSING PROCEDURES

8. Daily Apprehension Report submitted by the Enforcer together with the issued
duplicate EVR are consolidated and evaluated.
9. Information on the EVR tickets are encoded/recorded daily according to the date of
apprehension.
10. Sending of SUMMON/NOTICE (HPSEPO-HSSCAD-007) to violators is prepared after
the three days grace period from the date of apprehension to settle the administrative
fine/penalty or render community service for the committed violation.
11. If the violator disregards the summon or the notice, the case will be elevated to the
concerned Metropolitan Trial Courts of Metro Manila.
12. Non-compliance of the violator will result in a criminal case against him at the
Metropolitan Trial Courts where the violation was committed. The filed cases will be
forwarded to National Bureau of Investigation (NBI).
13. Non-compliance to three (3) count subpoenas will result in the issuance of a warrant
of arrest or hold departure order.
14. When the violator is arrested, he may plead to reopen his case.
H. FILING OF CASES IN METROPOLITAN TRIAL COURT (MTC) AND NATIONAL

BUREAU OF INVESTIGATION (NBI)
4. With non-compliance of the violator the case will be filed at concerned Metropolitan
Trial Courts where the violation was committed. This will then be forwarded to National
Bureau of Investigation (NBI) for clearance purpose.
5. With non-compliance to three (3) times subpoenas, the court will issue a “warrant of
arrest" and the case will be forwarded to Bureau of immigration to hold or arrest the
violator who will travel abroad or arrive another country.
6. The violator will be arrested, but may plead to reopen his case with the concerned trial
courts.
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I. PROCEDURES ON THE ISSUANCE AND RELEASE OF EVR BOOKLET

6. The following requirements for Initial Issuance of EVR booklet to Deputized
Environmental Enforcer:
6.1. Rubber stamp bearing the name and deputation no. of the Enforcer
6.2. Recent 2x2 colored ID picture
6.3. Accomplished Personal Data Sheet
6.4. Certificate of Completion for Deputation Training for Environmental Enforcer.
6.5. The EVR Booklet shall be issued through a MEMORANDUM RECEIPT
(HPSEPO-HSSCAD- 000) duly approved by authorized Officer or the designated
Head of the Anti-Littering law Enforcement and recorded in a logbook or index
card that needs to be updated regularly. These EVR ticket is an accountable
form and subject for Commission on Audit inspection.
7. Important things to Observe to Use of EVR Booklet

7.1. EVR is an accountable form.
7.2. The issued EVR ticket/booklet must be immediately submitted or surrendered to
authorized officer for proper recording or encoding, inventory and safekeeping.
7.3. The printed name and Deputation Number of the deputized Environmental
Enforcer (EE) shall be reflected on all copies of the EVR tickets for proper
identification.
7.4. Erasures/alterations on the ticket shall be avoided. Negligence on the part of EE
shall have corresponding sanctions.
7.5. An incident report shall be required in case the EVR is torn or discarded. When
unissued ticket is lost or misplaced, an affidavit of loss shall be submitted to
supervisor and proper payment of lost EVR ticket/booklet be made. The loss
shall also be reported to COA, Philippine National Police and barangay.
8. Re-Issuance of EVR Booklets

8.1. The EE shall surrender the used EVR Booklet together with the Apprehension
Report to the concern authorized officer of the Office.
8.2. The supply officer or the personnel in charge of the EVR shall check the
completeness of the used ticket and submit a report to the releasing officer or
supply officer for re-issuance of new EVR Booklet to the deputized EE with the
Memorandum Receipt.
9. Requirements in case of lost EVR Booklet

9.1. Affidavit of loss
9.2. Copy of Barangay Report
9.3. Copy of PNP Blotter
9.4. Report of the head of office concern to COA
9.5. Copy of Memorandum Receipts covering of the issued EVR Booklet with the
serial number
9.6. Official Receipt of the payment of the amount on the value of the lost EVR
Receipts/Booklet
10. Sanctions and Penalties for Loss of EVR Booklet

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10.1. Willfully or negligently causing or contributing to the loss of Booklet

10.1.1. First and Second Offense
10.1.1.1. Written warning or reprimand
or twenty-five thousand pesos or (P25, 000) for EVR
Booklet.
10.1.2. Third Offense
or twenty-five thousand pesos (P25.000) for EVR Booklet
10.1.2.2. Revocation of the Deputation Order as Deputized
Environmental Enforcer and surrender of Deputation ID
card.
10.1.2.3. Recommendation for immediate suspension/ termination to
the Committee on Decorum on Investigation of the Legal
Services.
10.2. Utilization of EVR Booklet in unlawful activities for Personal Gain

10.2.1.1. Revocation of Deputation Order and confiscate Deputation
ID card.
10.2.1.2. Payments of EVR ticket/booklet
10.2.1.3. Recommendation for immediate suspension or termination
to LLASS thru CODI
J. MMDA REGULATION NO 96-009

3. The fines collected in connection with the enforcement of MMDA Regulation No. 96-
009 entitled "Anti-littering Law/Section 48 of RA 9003 entitled “Solid Waste
Management Act” shall accrue of the following;
3.1. One hundred percent (100%) to the local Government Units where the
violation was committed if the apprehending officer is under the LGU
concerned provided that the LGU may appropriate ten percent (10%) of
such fines collected as incentives to its enforcers who effects the
apprehension.
3.2. Fifty percent (50%) to the MMDA and fifty percent (50%) to the LGU where
the violation was committed if the apprehending officer is an MMDA
Deputized Environmental Enforcer.
3.3. In relation to the MMDA’s total amount of apprehension made by its
deputized environmental enforcer, ten percent (10%) shall be allocated to
the MMDA Enforcement personnel to be deducted equally five percent
(5%) each from the shares of the MMDA and the LGUs where the violation
was committed.
3.4. Five percent (5%) of the MMDA share shall be allotted for maintenance
and operating expenses for environmental sanitation enforcers
requirement.
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4. PROCEDURES FOR CLAIMING INCENTIVE

4.1. The Treasury Office of the Authority shall submit the Daily Collection or
Consolidated Report of paid Environmental Violation Receipt issued
tickets to the HPSEPO thru HSSCAD.
4.2. The monthly collection of the paid issued EVR tickets shall be divided into
ten percent (10%) of the total amount generated which must be equally
distributed to all personnel involved in the implementation of Anti-littering
Law Enforcement. The five percent (5%) of the total amount from MMDA
& LGUs shares must be allocated for supplies and materials needed for
the activities/program.
4.3. A monthly collection report should be prepared and submitted by the
Treasury Office and the Administrative Service of the Authority for the
preparation of payroll of the Incentive.
4.4. The prepared payroll of monthly collection report shall be returned to the
HPSEPO-HSSCAD for validation, approval and signature of concerned
authorized Officers.
4.5. The prepared payroll with signature of concern/authorized officers of
HSSCAD shall be submitted to the Administrative Service and Accounting
Service for processing and the usual procedure for accounting and
auditing requirement for the release of incentive to the concerned
personnel of the Antilittering law enforcement.
 ADMINISTRATIVE FINES an amount of money imposed as
penalty for an offense/violation
committed that can be paid by the
violators on or before the third (3rd)
day of grace period from the time of
apprehension.
 CERTIFICATION OF COMPLIANCE A document issued to a violator after

rendering community service that will
clear and exempt further obligation as
a result of misdemeanor.
 COMMUNITY SERVICE an option of a violator of the Anti-

Littering Law who cannot afford to pay
the fines or simply refuse to pay the
prescribed Administrative fine for the
offense committed to render
community service by cleaning along
the sidewalks and other public places.
 DEPUTATION is a process of nomination, selection,

screening and training of applicants to
qualify for a given criteria for deputation
which when completed shall be given a
Deputation Order (HPSEPO-HSSCAD-
022), Deputation Identification Card
(HPSEPO- HSSCAD-023), as
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 ENVIRONMENTAL ENFORCER (EE) a duly deputized personnel or person

representing the Authority, having a
Deputation Order, an ID and EVR to
apprehend violator/s of Environmental
Regulation.
 ENVIRONMENTAL VIOLATION a citation ticket issued by Environmental

RECEIPT (EVR) Enforcer to the violator/s of the existing
Environmental Regulation.
 ENVIRONMENTAL SPOTTER an employee of or person representing the

Authority, who apprehended the violator of
Environmental Regulation and affix
his/her signature as witness in the
apprehension and issuance of EVR ticket
and also responsible in collection of
evidence to be submitted together with
issued EVR.
 MMDA REGULATION NO. 96-009 Regulation prohibiting littering, dumping,
throwing of garbage, rubbish or any kind
of waste in open or public places and
requiring all owners, lessees, occupants of
residential and commercial establishments,
whether private or public to clean and
maintain cleanliness of their frontage and
immediate surrounding and providing
penalties for violations thereof.
 METROPOLITAN TRIAL COURT a proper trial court where cases are

subscribed when the violator fail to comply
to settle their violation committed in in
spite of summon was sent to violator.
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 OPEN PUBLIC PLACES are roads, streets, sidewalks, easements,

parks and other open, spaces, bridges,
alleys, overpasses, rivers, creeks, canals,
drainage, esteros, waterways and other
bodies of water and outlets.
 SECTION 48 OF RA 9003 Prohibited Acts: (1) Littering, throwing,

dumping of waste matters in public places,
such as roads, sidewalks, canals, esteros,
and establishment, or causing or permitting
the same.
 SOLID WASTE are refuse arising from human, animal and

industrial activities that are normally solid
in nature and discarded or thrown away as
useless and/or unwanted.
 SUMMON Notice to the violator reminding him/her of

the violation committed and required to
appear with the specified date and time to
MMDA for the purpose of settlement of
administrative fines or penalty for
violation of Anti-littering law.
METRO HEALTH AND SANITATION PROGRAM
VISION : CLEAN, HEALTHY AND ORDERLY METRO MANILA

MISSION : To promote and safeguard the health of the people and the environment particularly
along roadways through prevention, control and abatement of defined
environmental factors which may cause sickness, disability or death.
RATIONALE :
The Health and Sanitation Services Coordination and Assistance Division is tasked
to formulate policies, guidelines and develop programs on health and sanitation requiring
coordination and monitoring activities in Metro Manila.
The Metro Health and Sanitation Program aims to maintain the good state of
environmental health and sanitation on national roads and major thoroughfares of Metro
Manila. This program also aims to achieve sustainable urban development through
barangays through with community participation, improve the health and quality of life of
the people not only by treating illnesses, but also by improving the social, physical and
economic environment of the Metropolis.
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The continuous deterioration of the environmental quality of barangays in Metro

Manila has already reached proportions which threaten the socio-economic well-being of
the population. The national government must address the problem of environmental
degradation by awakening among its citizens their sense of self discipline, concerted
action and respect for law and order. At present, many city/municipal sidewalks, streets,
alleys, bridges, waterways and public places are unsightly and unsanitary due to lack of
cleanliness and orderliness. These are attributed to weak enforcement of existing
environmental laws as well as lack of discipline and collective action among the citizen.
These resulted to unsanitary roadways due to garbage-related problems, obstructed
sidewalks, streets and clogged waterway and other environmental discrepancies
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LEGAL BASIS
 Republic Act No. 7924 – Section 3, Paragraph F
“Health and Sanitation, urban protection and pollution control which includes the
formulation and implementation of policies, rules and regulations, standards, programs
and projects for the promotion and safeguarding of the health and sanitation of the region
and for the enhancement of ecological balance and the prevention, control and abatement
of environmental pollution”
 MMDA Resolution No. 02-28, series of 2002
Authorizing the Metropolitan Manila Development Authority and the Local government
Units to clear the sidewalks, streets, avenues, alleys bridges, parks and other public
places in Metro Manila of all illegal structures and obstructions, states that;
“all items, goods and structures found on or along roads, streets, avenues alleys,
sidewalks, bridges, parks and other public places shall be confiscated by the government
without prior notice. The same shall be treated as common or ordinary garbage and shall
be disposed of as such. The government shall, thus not be held liable for any damage
arising from the removal confiscation or disposal of the said items”
OBJECTIVES
1. To increase public awareness and compliance on the existing enforceable environmental health
and sanitation regulations and other related laws.
2. To ensure positive social and economic environmental impact on urban development and public
health.
3. To improve the health and quality of life of the people.
SPECIFIC OBJECTIVES
1. To implement a comprehensive monitoring system which determines the cleanliness and

improves sanitary condition at the barangay level.
2. To assists barangay officials in identifying problems and to recommends necessary action

and solution in clearing the roadways.
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3. To provide an effective feedback mechanism to Local Chief Executives and Barangay

Officials on the identified environmental discrepancies observed within their jurisdiction for
their appropriate actions/measures.
METHODOLOGY
1. Coordination with Local Government Units (LGU’s)

a. Consultative meeting with the Local Executives/Barangay Officials
b. Power point presentation of MMDA Metro Health and Sanitation Program
2. Monitoring activities
a. Monitoring of environmental discrepancies along all National Roads and Major
thoroughfares of Metro Manila using the following Indicators
- Presence of foul/obnoxious odour in the area
- Presence of human/animal waste on sidewalks, streets, vacant lots,
waterways and other public places
- Presence of pests and vermin in public places
- Presence of dirty water flowing from dwellings and establishments
- Presence of visible trace or burnt garbage or ashes left in the area
- Presence of waste receptacles in public places other than the selling areas
- Presence of signage, advertisement, information graffiti, vandalism on walls
and improperly installed billboards on posts.
- Presence of refuse (other than garbage or litter) like stones, rocks, earth
mounds, etc. on sidewalks
- Presence of structure and improper/prohibited activities in public
places e.g. sidewalk vending
- Presence of stored, dumped construction waste or debris, dilapidated
appliances, junked or under repair vehicles, billboards, signage and other
immovable objects in any part of the sidewalk and street which may obstruct
vehicular and pedestrian traffic
b. Taking photos/ pictures of sighted environmental discrepancies
c. Issuance of Notice of Environmental Sanitation Violation Receipt (NESVR) to

households and establishments with violations
d. Collection of data (Date of operation, Time of operation, Name of violator

address of violator, Type of violation, name of Barangay and LGU).
3. Submission of monitoring findings to Local Chief Executives and concerned barangay

officials
a. Monitoring reports are forwarded to LGU’s including the actual photos of the
violations for their appropriate remedial action
b. Attached with the monitoring reports and the Duplicate copy of Notice of
Environmental Sanitation Violation Receipt (NESVR) and the nature of violations.
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4. Evaluation Activity
a. Re-inspection and evaluation on the action taken by the barangay.
b. Documentation to support compliance.
c. Issuance of Environmental Violation Receipt (EVR) for non-compliance
d. Collection of data (Date of operation, Time of operation, Name of violator, Address of
violator, Type of violation, name of Barangay and LGU)
e. Preparation and forwarding of letter to Metro Manila Mayors with copy furnished to
concerned barangay.
Duties and Responsibilities of Monitoring Team
Team Leader/Coordinator
 Oversees monitoring activities.

 Prepares and submits daily accomplishment
 Prepares and submits areas of operations and monthly schedules of deployments.
 Coordinates with barangay official/s before the conduct of every operation.
 Prepares and consolidates monitoring activities and submit daily report to the operation head.
 Does other functions assigned by the supervisor.
Photographer
 Maintains photo camera and other equipment needed during operations

 Provides correct information for the daily report
 Closely coordinates with computer operator during the preparation and encoding of photos to
avoid inconsistency of reporting.
 Submits daily accomplishment reports to team leader
Notice Server
 Responsible and accountable for the safekeeping of NESVR and EVR tickets.
 Strictly and properly handles of NESVR and EVR tickets.
 Provides correct information for issuance of ticket.
 Submits daily accomplishment reports to team leader
Recorder
 Records all necessary information gathered during the monitoring operation.

 Responsible for the counter checking of team’s daily accomplishment report.
 Regularly coordinates with computer operator to maintain smooth process flow.
 Counterchecks all outcoming documents to be forwarded to barangay official.
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 Consolidates all monitoring and evaluation reports.

 Submits daily accomplishment report to team leader.
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Health and Sanitation Services Coordination and Assistance Division

METRO HEALTH AND SANITATION PROGRAM- Monitoring Group
Operation Head
Computer Operator
Team Leader
District I
(CAMANAVA) District II District IV
Coordinator Notice Server Photographer
District III Recorder
Caloocan (PAPAMARTAQU (MUNTIPARLASP
Malabon E) (MAMAMANSAN) A)
Navotas Pasig Manila Muntinlupa
Valenzuela Pateros Makati Paranaque
Marikina Mandaluyong Las-Pinas
Taguig San Juan Pasay
Navotas Quezon City
Valenzuela
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PEST ABATEMENT ASSISTANCE PROGRAM
1. INTRODUCTION
Section 3-f of Republic Act 7924 stipulated that MMDA is mandated to provide “Health and
Sanitation, Urban Protection and Pollution Control which include formulation and implementation
of policies, rules and regulations, standards, programs and projects for the promotion and
safeguarding of the health and sanitation of the region and for prevention, control and abatement
of environmental pollution”. The Health and Sanitation Services Coordination Assistance Division
(HSSCAD) of the Health, Pubic Safety and Environmental Protection Office (HPSEPO) has
formulated programs and policies focused on maintaining balanced environmental health and the
abatement of environmental degradation in Metro Manila.
The Metro Manila Pest Abatement Assistance Program was developed by HSSCAD-
HPSEPO not only to augment the Local Government Units’ Pest Abatement Program but specially
to protect the Metro Manila residents from threats to health caused by urban pests like
mosquitoes, house flies, cockroaches and other domestic pests which are potential vectors of
Dengue, H-fever, Malaria, Typhoid Fever, Cholera, Diarrhea and other diseases.
2. OBJECTIVES
2.1 To augment the Pest Abatement Program of the Local Government Units.
2.2 To protect the health of Metro Manila residents from threats caused by urban pests that
are potential vectors of communicable diseases.
3.1 HEALTH AND SANITATION SERVICES COORDINATION AND ASSISTANCE DIVISION

(HSSCAD) – One of the four (4) Divisions of the Health, Public Safety and Environmental
Protection Office (HPSEPO) stipulated under the approved Department of Budget
Management (DBM) Notice of Organization, Staffing and Compensation Action (NOSCA).
Also mandated to promote and safeguard the health and sanitation in prevention, control
and abatement of environmental pollution.
3.2 LOCAL GOVERNMENT UNITS (LGUs) – composed of sixteen (16) cities and one (1)
municipality in Metropolitan Manila that includes Cities of Manila, Pasay, Quezon City,
Caloocan, Makati, San Juan, Mandaluyong, Pasig, Las Pinas, Muntinlupa, Paranaque,
Taguig, Valenzuela, Malabon, Navotas, Marikina and Municipality of Pateros.
3.3 PEST ABATEMENT – refers to the regulation control or management of species defined
as a urban pest, usually because it is perceived to be detrimental to a person’s health, the
ecology or the economy.
3.4 MISTING – spraying with high performance residual insecticide to areas where flying and
crawling insects in domestic and public health applications.
4. AREAS OF COVERAGE
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4.1 Public schools, public markets and public utilities terminal
4.2 Government buildings/offices
4.3 LGU-barangays as requested

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5. ORGANIZATIONAL CHART
PEST ABATEMENT ASSISTANCE PROGRAM
MISTING GROUP
TEAM LEADER
ASST. TEAM LEADER/

AREA COORDINATOR
TEAM B
TEAM A (as required)
SANITARY SANITARY
INSPECTOR/S INSPECTOR
FOGGING FOGGING
MACHINE MACHINE
OPERATOR/S OPERATOR/S
SANITATION AIDE SANITATION AIDE
PHOTOGRAPHER/
PHOTOGRAPHER/ DOCUMENTATION
DOCUMENTATION
SUPPLIES AND SUPPLIES AND

EQUIPMENT EQUIPMENT
CUSTODIAN CUSTODIAN
6. DUTIES AND RESPONSIBILITIES

6.1 Team Leader – Supervises the overall activities in misting operations.
– Coordinates with concerned LGU Executives
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barangay chairpersons, school principals, etc.
6.2 Assistant Team Leader/ – Assists the Team Leader in the supervision and
Area Coordinator coordination prior to Misting Operation in the target area of
operation.
– Checks the availability of the pesticide/status of the

equipment and prepares memo to be initial by team leader
and signature by the head of the Division.
6.3 Fogging Machine Operator – Prepares mixture of pesticides and water/diesel in the
machines to be used in the misting operation.
– Operates fogging machine/s for misting or fogging

Operations.
6.4 Sanitation Inspector/Aide – Operates misting machine in the target area of

operation.
6.5 Photographer/Documentation – Takes photos and documented the activities
6.6 Supplies and Equipment – Cleans and maintains the misting machine to
Custodian ensure its safety and in good working condition.
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7. OPERATING PROCEDURES
7.1. Receipt of a letter of request from Barangay Officials of LGUs, school principal, owner of
public market and slaughter houses, etc. duly approved by the MMDA Chairman/General
Manager or their authorized representative.
7.2 Conduct of actual inspection of the area of request and coordination with the
requisitioner/LGU’s official to confirm the date, time, and the scope of area coverage.
7.3 Preparation of an Office Order for the activity.
7.4 Checking of the misting machine and gasoline, pesticides and service vehicle to be used.
7.5 Conduct of actual operation and documentation.
7.6 Submission of accomplishment/post activity report to the Head of Office.

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FLOWCHART OF MISTING OPERATION
Approval of the chairman of

Letter request/Acknowledgement authority or other concerned
letter top management officials
Submission of actual accomplish- Proper coordination and actual

ment reports together with the inspection of the target area of
Photos taken operation
Misting operation conducted Meeting with the misting

with proper guidance from the operation group for
requisitioner. Taking photos instruction and determination
during the actual operation of supplies, service vehicle and
number of fogging machines
to be utilized
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STREET DWELLERS CARE UNIT
INTRODUCTION
Since 2011, DSWD, MMDA and LGUs implements the comprehensive program for street children,
street families and Indigenous People that provide a package of services and interventions to respond
to the needs of children, unattached adults, and families at risk on the street to live productively in a
safe environment.
MMDA is tasked to; augment manpower and transportation during conduct of reach out operation,
attend orientation and consultation meeting with barangays, monitor influx of children, unattached
adults, and families at risk on the streets in identified critical hotspots.
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II. MANDATE
To deliver, implement, monitor and evaluate metro-wide social services projects / activities.
III. VISION
Street Children, Vagrant, beggar, and mendicants free in Metro Manila thoroughfares.
MISSION
To clear roads and public spaces of Metro Manila from street dwellers and refer them to the
appropriate DSWD and LGU’s care facilities for their safety and rehabilitation until their return to
normal lives.
IV. OBJECTIVES
1. To clear roads and public spaces of Metro Manila from street dwellers and refer them to the
appropriate DSWD and LGU care facilities for their safety and rehabilitation until return to Normal
lives.
2. Conduction of Inter-Agency Joint Rescue Operation with LGU’s and other concerned agencies.
3. Provision of assistance for the speedy return to normal lives of rescued clients.
V. ORGANIZATIONAL STRUCTURE (Please see attachment Annex A)
The Metropolitan Social Services Office (MSSO) is headed by the Director IV of the Health,
Public Safety and Environmental Protection Office. He is assisted by the Operations Officer in the
facilitation, coordination and conduct of the operations of the Street Dwellers Care Unit (SDCU) of
the MSSO who is also supported by an Administrative Officer to manage all administrative concerns,
and a Supply Officer to handle Supplies and Logistical needs.
The MSSO-SDCU is separated into three major groups, the SDCU - Operations Group, the
SDCU - Administrative, Supply and Logistics Group.
The SDCU - Operations Group is composed of four (4) rescue teams, The Alpha Team, Bravo
Team, Charlie Team and Delta Team. Each team in turn has a Team Leader, Team Members and
Rescue Vehicle Drivers.
The SDCU – Operations Group teams is co-supervised by the Social Welfare Officer II as over-
all team leader.
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The SDCU - Administrative, Supply and Logistics Group is composed of an

Administrative Staff and is headed by the designated Administrative Officer, the Supply and
Logistics Group is composed of the Driver and is headed by the designated Supply Officer.
VI. NATURE AND SCOPE OF TASKS OF SDCU-MSSO (ANNEX B)
A. SDCU-Operations Group – is responsible for accomplishing the following tasks to wit;
1. Conduct of rescue / clearing operations along EDSA and other major thoroughfares.
2. Transport and referral of rescued street dwellers to appropriate care institutions for proper
disposition.
3. Submission of operation reports to the SDCU-Administrative Group.
4. Performs other tasks as may be directed by the Director IV of HPSEPO.
B. SDCU-Administrative Group – is responsible for accomplishing the following tasks to wit;
1. Facilitation and preparation of all documents related to the activities of the SDCU-MSSO.
2. Submission of all periodical reports as necessary that are related to the activities of SDCU-
MSSO.
3. Receiving and coordination of reports and requests from, the Authority, Local Government
Units, and other Agencies.
4. Facilitation and coordination of all administrative documents and activities as needed by

MSSO personnel.
C. Supply and Logistics Group – is responsible for accomplishing the following task to wit;
1. Facilitates a regular inventory of supplies and equipment and monitors the availability of each
item and requests them as necessary.
2. Facilitates the repair and maintenance of equipment and vehicles of SDCU-MSSO as
necessary.
3. In charge of the preparation of purchase requests (PR), Purchase Orders (PO), Memorandum
Receipts (MR), liquidations, reimbursements, and other similar transactions as necessary.
4. Drivers are in charge of the facilitation of fuel allocations and additional fuel allocations used
for operations as necessary.
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5. Drivers are in charge with the maintenance and the cleanliness of their assigned vehicles and
ensure that it is in good working order and shall report any need for repair.
VII. GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES OF KEY OFFICERS
A. Director IV, HPSEPO
1. Over-all Head of the Metropolitan Social Services Office; directs the deployment of personnel
to the designated areas of operations.
2. Exercises direct supervision and control over all the major groups of the MSSO during the
course of the operations.
3. Attends meetings and briefings, receives and disseminates to the MSSO groups orders and
instructions from the Authority.
4. Supervises personnel deployment, schedules and conduct of operations and activities.
5. May direct MSSO personnel to assist in other tasks as needed.

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B. Operations Officer – SDCU
1. Assists in the supervision and monitoring of rescue / clearing operations and joint
operations with DSWD facilities, NGO’s & NGA’s catering rescued dwellers and other
concerned agencies.
2. Assists in the supervision and coordination of inter-agency Joint Rescue Operation with
the LGU’s and other concerned agencies.
3. Performs such other functions as his / her superior and or the MMDA management may
direct.
C. Over-all Team Leader
1. Assists in the planning, supervision and monitoring of rescue / clearing operations.

2. Assists in the supervision and coordination of inter-agency Joint Rescue Operation with
the LGU’s and other concerned agencies.
direct.
D. Team Leader
1. Oversees the preparation, facilitation and conduct of the rescue / clearing operation of
street dwellers.
2. Ensures that the activity is properly recorded and documented for reporting.
direct.
E. Supply Officer
1. Responsible in the safe-keeping of all supply and materials of SDCU-MSSO.
2. Responsible in the preparation of all necessary documents related to the purchase of

needed supplies and materials for the activities and operations of SDCU-MSSO.
3. Responsible in supervision of the logistics and transport group.
direct.
F. Administrative Officer – SDCU

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1. Responsible in the supervision and facilitation of administrative concerns of MSSO-

SDCU.
2. Responsible in the facilitation and coordination of incoming reports and requests from
DSWD facilities, NGO’s & NGA’s catering rescued dwellers, directives from MMDA and
other concerned agencies.
3. Responsible in the supervision, facilitation, preparation, recording, safe-keeping of

pertinent data and submission of periodical reports of the SDCU-MSSO
direct.
VIII. OPERATING PROCEDURES

A. Regular Operations along EDSA and other major thoroughfares.
1. Regular / Daily monitoring and rescue of street dwellers is done following the set
schedule of operations as planned by the Director IV and supervised by the SDCU-
Operations Officer.
2. Administrative group receives reports from the MMDA Metro Base concerning
sighted Street Dwellers and forwards information to Operations Group for
appropriate action.
a. Upon receipt of report, receiver asks relative information concerning the sighted
street dweller if available, which includes, the Gender of the client/s, relative age,
clothes worn, physical / mental condition, if the client is moving / ambulant or not,
or if being assisted by MMDA personnel, and etc.
b. The information is then forwarded to Operations Group for appropriate action.

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B. Request for assistance in the conduct of Joint Operations / Massive Operations

with LGUs
1. Requests for assistance from LGUs and other agencies are forwarded through
communication letter, through e-mail / social media, and or faxed are received by the
Administrative Group and then coordinated to the Operations Group for appropriate
action and further coordination with concerned Agency or LGU as necessary. The
Director IV and the OAGMO are given information with regard to the activity for
additional instructions if any.
C. Rescued Clients
1. Mendicants found in the area are assisted unto the rescue van and is transported to
proper institutions for proper disposition. Clients found with injuries or are incapable
of moving due to illness or other reasons are endorsed to available Medical Personnel
in the area, if none are available the team will contact MMDA Rescue for assistance.
2. During Joint / Massive Operations with LGU and other Agencies, MMDA is tasked to
augment manpower and transportation during conduct of the activity.
3. Agencies such as Jose Fabella Center, Mandaluyong may also request for
transportation assistance for their Home Conduction Program if clients are cleared
and allowed to go back to their homes. The MSSO Rescue team must be
accompanied by personnel from DSWD.
D. Activity Reports
1. Team leaders are to ensure that activities related to MSSO operations are properly
documented by completing the daily report form (annex D).
2. Each team should have a photographer to take pictures during the conduct of the
activity and photos of clients, and a documenter to list client information and all
important details with regard to the activity.
3. Team leaders shall be responsible in the submission of accomplished reports to the
Administrative Group for proper recording and filing.
4. The Administrative Group shall be responsible in the collection and submission of

periodical reports as necessary.
REFERENCES:
 Annex A
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Organizational Chart
 Annex B
Duties and Responsibilities
 Annex C
Flow Chart of Activity
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ANNEX A – ORGANIZATIONAL CHART

HEALTH, PUBLIC PUBLIC
HEALTH, SAFETY AND ENVIRONMENTAL
SAFETY PROTECTIONPROTECTION
AND ENVIRONMENTAL OFFICE
OFFICE
MA. LOIDA L. ALZONA, M.D.

Director IV - HEPO
FRANCISCO B. MARTINEZ.
Director III, HEPO
and
Chief Environmental Management Division
ROSA S. BLAY
Chief Health Program Officer – HSSCAD
STREET
METROPOLITAN DWELLER
SOCIAL CARE
SERVICES UNITS
OFFICE
WILLIAM V. CARNITEZ
Operations Officer - SDCUI
Operations Officer - SDCU
JULIOUS A. LANIOG
Metro Aide I
Assistant Operations Officer - SDCU
OPERAT IONS
ADMINISTRATION, SUPPLY AND
LOGISTICS
CARLOS G. SEVILLENO
Supply Officer III ALPHA BRAVO CHARLIE DELTA
Supply Officer
ROWELLA S. TACORDA WILFREDO D. MORIS LUCAS D. PIO KENNETH D. MANACPO

Metro Aide I Metro Aide I Metro Aide I Metro Aide I
ELENA B. PUQUIZ Team Leader Team Leader Team Leader Team Leader
Administrative Aide V
Admin. Head / Computer Operator
LEONARDO G. DELOS SANTOS SUNSHINE D. DELA CRUZ MICHAEL M. MACASUSI ANGELUZ G. MERINO
Assistant Team Leader Assistant Team Leader Assistant Team Leader Assistant Team Leader
JOHNNY S. TULIPAS
Metro Aide I
Admin. Assistant JOSEPH F. FUENTES ROBERT V. ABAGAO JR. ALFRED L. CLEOFAS MARK A. SAN JUAN
Rescuer Driver / Rescuer Rescuer Driver / Rescuer
NOIME R. ALDIP ARNEL J. GALLANO ELEONY A. MEMITA DILON C. BORBE JAIME L. CAMACHO
Metro Aide I Metro Aide I Metro Aide I
Metro Aide I Metro Aide I
DSWD LGU’S Coordinator Driver / Rescuer Rescuer
Rescuer Rescuer
MARY ANN A. MENDEZ EMILIA B. PERIDO ZENAIDA C. MORALES

Roselito A. Atibagos
ELNA D. VILLARINO Carpenter II Metro Aide I Metro Aide I Metro Aide I
Administrative Aide V Rescuer Rescuer Rescuer
Rescuer
Clerk
JASON A. VALDERAMA ROSEMARIE V. ATANACIO ALBERT G. GEÑORGA

Metro Aide I Metro Aide I Metro Aide I
Rescuer Rescuer Rescuer
PRINCE JETRON V. SALAS

Metro Aide I
Rescuer
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ANNEX B - DUTIES AND RESPONSIBILITIES
OPERATIONS GROUP ADMINISTRATIVE GROUP
OPERATIONS OFFICER SDCU ADMINISTRATIVE OFFICE
- Responsible in the planning, supervision and - Responsible in the supervision and facilitation of
monitoring of rescue/clearing operations and joint administrative concerns of MSSO-SDCU.
operations with DSWD facilities, NGO’s & NGA’s and
other concerned agencies. - Responsible in the facilitation and coordination of
incoming reports and requests from DSWD facilities,
- Responsible in the supervision and coordination of NGO’s & NGA’s catering rescued dwellers, directives
inter-agency Joint Rescue Operation with the LGu’s from MMDA and other concerned agencies.
and other concerned agencies.
- Responsible in the supervision, facilitation,
- Performs such other functions as his/her superior and preparation, recording, safe-keeping of pertinent data
or the MMDA management may direct. and submission of periodical reports of the SDCU-
MSSO.
RESCUE TEAMS
- Performs such other functions as his/her superior and
SOCIAL WELFARE OFFICER II or the MMDA management may direct.
- Assists in the planning, supervision and monitoring of ADMINISTRATIVE STAFF
rescue/clearing operations.
- Assist in the facilitation and coordination of requests
- Assist in the supervision and coordination of inter- from DSWD facilities, NGO’s & NGA’s catering rescued
agency Joint Rescue Operation with the LGU’s and dwellers, directives from MMDA and other concerned
other concerned agencies. agencies.
- performs such other functions as his/her superior and - Assists in the preparation, facilitation and coordination
or MMDA management may direct. of incoming and out-going documents.
TEAM LEADER - Assists in recording and safe-keeping of all pertinent

data related to the activities and functions of SDCU-
- Oversees the preparation, facilities and conduct of the MSSO.
rescue/clearing operation of street dwellers.
- Ensures that the activity is properly recorder and or the MMDA management may direct.
documented for reporting.
SUPPLY OFFICER
or MMDA may direct. - Responsible in the safe keeping of all supply and
materials of SDCU-MSSO.
RESCUER
- Responsible in the preparation of all necessary
- Responsible in the conduct of rescue / clearing documents related to the purchase of needed supplies
operations of street dwellers. and materials for the activates and operations of SDCU-
MSSO.
- Responsible in the documentation and gathering of
information of the street dwellers. - Responsible in supervision of the logistics and
transport group.
or MMDA may direct. - Performs such other functions as his/her superior and
or the MMDA management may direct.
LOGISTICS AND TRANSPORT GROUP
DRIVERS
- Responsible in maintaining the service vehicle

assigned to him clean and in safe operating condition
before, during and after operations.
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- Responsible in the preparation and facilitation of

needed documents needed for their assigned vehicle.
- Responsible in the safe mobilization of street dwellers

during rescue operations.
or the MMDA management may direct.
ANNEX C - FLOW CHART OF ACTIVITY
HSSCAD -
SDCU
FLOW CHAT
INTERIM GUIDELINES ON SERVICE CONTINUITY IN RESPONSE TO COVID-19

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A. Alternative Work Arrangement
SDCU-HSSCAD adopts a Skeletal Workforce combined with Work-From Home (WFH) for the
alternative work arrangement, as prescribed by MMDA, IATF for COVID 19 response and the Civil
Service Commission (CSC). This alternative work scheme shall continue until the duration of community
quarantine or unless directed otherwise by the HPSEPO Director or the MMDA Chairman.
1. Office Personnel
For employees who are on a work-from-home arrangement, the following shall be ensured:
 The employees are given tasks to be performed to the full extent possible in terms of man-
days per work week
 They shall make themselves available during the work hours that they are at home.
 The confidential and proprietary information is protected and secured at all times. Only
permanent employees or employees with employee and employer relationship are given
confidential tasks to ensure accountability.
 For senior citizens who have difficulty reporting for work they are required to compensate with
submission of Eco bricks accepted by SWMO and/or plants accepted by EMD-MPCG.
2. Field Personnel
Special arrangements to fulfill necessary demands on site may be applied with the approval of
Unit Heads, Division Chief or the HPSEPO Director.
The Unit Heads, Supervisors and Division Chief, with WFH employees shall agree on the target
output of work. This shall be subject to strict monitoring to ensure the continuity of services.
B. Observance of Precautionary Measures
The following activities and precautionary measures shall be implemented:

 Minimum health standards protocol such as wearing of face masks, regular washing of hands,
use of alcohol or hand sanitizer and physical distancing.
 Installing physical barrier to secure office personnel and maintain physical distancing.
 Regular disinfection or decontamination of the office.
 Employees are encouraged to report any signs and symptoms of COVID-19. Employees who
fail to report such shall be sanctioned based on existing rules and regulation.
C. Handling of Confirmed Cases, Contact Tracing, And Monitoring
Suspected COVID-19 positive employees shall immediately undergo 7- days

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quarantine and identify close contact employees. Cases are endorsed to MMDA's Medical Clinic for
further instructions and guidance. Employees are required to undergo RT-PCR Nose and Throat
Swab.
Employees who tested Positive on RT-PCR Nose and Throat Swab or who are Confirmed COVID-19
positive are quarantined and are not allowed to report for work for fourteen days. They shall be required
to present a Negative RT-PCR Nose and Throat Swab before being accepted back to work.
Employees who are identified as close contacts and with Negative RT-PCR test result are instructed to
report back for work 5 days after release of negative findings.
PLANS, PROGRAMS DEVELOPMENT AND MONITORING DIVISION
Enforcement of Smoke Free Environment Policy in Metro Manila

(The Tobacco Control Program)
INTRODUCTION
Tobacco Control Program is one of the major programs of the Metropolitan Manila Development
Authority (MMDA) in the performance of its mandate on Health and Sanitation, Urban Protection and
Pollution Control.
This Operations Manual aims to provide the whole picture of how the program operates towards
achieving the objectives of having healthier citizens and environment.
1.1 Scope of Operations Manual

The scope of this operations manual includes the whole operation process; from the agencies’ high
officials to employees assigned in coordinating activities to Local Government Units (LGUs) and to the
field personnel assigned in designated areas.
1.2 Content
This operations manual includes the definition of terms that describes how words are being used,
general information on the selected areas of operation, the organizational structure and the duties and
responsibilities of the personnel involved in the operation, the operational control, the step-by-step
operating procedure and work instructions, and lastly, the control of records and documents.
DEFINITION OF TERMS
 Access Restriction – under section 9, 10 and 11 of RA 9211 or the Tobacco Regulation Act,
the sale of tobacco products to minors is unlawful, the sale or distribution of tobacco products is
prohibited within one hundred (100) meters from any point of the perimeter of a school, public
playground or any facility frequented particularly by minors and the need for posting of signage
in stores saying that “Sale/Distribution to or purchase by minors of tobacco products is unlawful”
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 Environmental Enforcer – personnel assigned in the field of operation to enforce smoke free
environment policy
 Public Places – refers to enclosed or confined areas of all hospitals, medical clinics, schools,
public transportation terminals, government offices, recreational places and places of youth
activities including hotels, malls, movie houses and restaurants
 Smoking – refers to the act of carrying a lighted cigarette or other tobacco products, whether it
is being inhaled or smoked
 Second-hand smoke –smoke emitted from the burning of end of a cigarette or from other
tobacco products, usually in combination with the mainstream smoke exhaled by the smoker and
has similar components
 Smoke-Free Environment – refers to an environment where everyone is protected from the

hazards of second-hand smoke in all enclosed workplaces and public places including
restaurants, bars, and other hospitality venues. Providing Smoke-Free Environment is the only
effective way to protect people from the hazards of second-hand smoke.
GENERAL INFORMATION ON THE SELECTED AREAS OF OPERATION

1. The selected areas of operation are stores within 100 meters perimeter of the vicinities of public
and private schools for access restriction, public schools for lecture/orientation on dangers of
smoking, public utility vehicles (PUV) terminal for advocacy campaign on smoke free policies, for
PUV operators, drivers and staffs, and other major thoroughfares in Metro Manila
1. Caloocan City 10. Marikina City

2. Malabon City 11. Taguig City
3. Navotas City 12. Quezon City
4. Valenzuela City 13. Muntinlupa City
5. Mandaluyong City 14. Parañaque City
6. Makati City 15. Las Piñas City
7. City of Manila 16. Pasay City
8. San Juan City 17. Municipality of Pateros
9. Pasig City
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4.1 Organizational Structure
Director/s of
HPSEPO
Division Chief of
PPDMD-HPSEPO
Supervising
Environmental
Management Specialist
Senior Environmental Senior Environmental Senior Environmental

Management Specialist Management Specialist Management Specialist
Environmental Environmental
Management Specialist II Management Specialist II
Environmental Environmental
Management Specialist I Management Specialist I
Computer Operator II Computer Operator II
Environmental Enforcers Environmental Enforcers Environmental Enforcers
Figure 1. Organizational Structure

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 Director/s of HPSEPO – Overall in-charge of all the divisions under Health, Public Safety and
Environmental Protection Office.
 Division Chief – Head of the Plans, Programs Development and Monitoring Division (PPDMD),
in-charge of overseeing the overall operation and management of all activities related to the
advocacy campaign on smoke free policy in Metro Manila.
 Supervising Environmental Management Specialist – Supervise day to day operation of the

field personnel and administrative matters.
 Senior Environmental Management Specialist and Environmental Management Specialist

– Coordinate tobacco control activities with the assigned local government units including
provision of the monthly access restriction reports, responsible for monitoring and supervising
field operations within their area of assignment and assist in administrative matters as needed.
 Environmental Enforcers – In-charge in the field operations to perform various activities for
tobacco control programs
 Environmental Management Specialist (Nurse/Teacher) – Provide lecture/orientation to

students in schools and give brief advice to smokers (e.g. drivers, operators, staffs) about the
harmful effects of smoking as well as the basic steps to quit smoking.
5. OPERATIONAL CONTROL AND SUPERVISION

5.1 Powers of Authority
One of the MMDA mandates is health and sanitation including environmental protection based on
Republic Act No. 7924 or an Act creating the Metropolitan Manila Development Authority, defining
its Powers and Functions, Providing Funds Therefore and for Other Purposes.
Also, for the enforcement of the smoke free environment policy in Metro Manila, the Mayors have
agreed and deputized MMDA to enforce RA 9211 and local tobacco control ordinances through a
Metro Manila Council Resolution.
5.2 Supervisory
The Head of the division together with the Environmental Management Specialists supervise the
day-to-day operations. They make sure that personnel assigned in the field are appropriately
trained to conduct proper approach to store owners or store attendants, students, drivers, and
other concerned citizens to give correct information about harmful effects of smoking, and deal
with different types of people they may encounter in the area of operation.
5.3 Operational Controls

Monitoring the areas of operation and the personnel assigned are conducted regularly by the
Environmental Management Specialists to ensure smooth operation. In case of disagreement
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between field personnel and store owners, incident reports are being submitted to the office to
properly address complaints and settle disputes.
In addition, the administrative staff regularly record and check the reports submitted by the field
personnel to validate its accuracy and to make sure that work targets are achieved.
6. OPERATING PROCEDURES
MMDA conducts tobacco control activities within the region with the objectives of protecting people
from secondhand smoke, informing people about the harmful effects of secondhand smoke
especially the youth to prevent them from starting to smoke, influencing people not to smoke, setting
up a system of effective enforcement, and documenting progress and impact of smoke free
environment policies.
Five major activities of the Plans, Programs Development, and Monitoring Division in line with the
tobacco control program of the agency are: Access Restriction to Minors, Orientation on Dangers
of Smoking (temporarily deferred due to pandemic since March 2020), Advocacy on Smoke-free
Policy in Public Transportation Terminal, Monitoring of environmental discrepancies along major
thoroughfares ; Monitoring and implementation of 100% smoke-free workplace policy and LGU
coordination-conduct training of environmental enforcers on smoke-free policy (as per request of
LGU)
a. Access Restriction– monitoring of stores within 100 meters from any point of the perimeter of
school on sale and display of tobacco products to minors. Per RA 9211 the sale of tobacco
products to minors is unlawful.
 About 2-3 personnel per group are deployed to visit different LGUs/barangays daily as
specified in the prepared monthly deployment of personnel. (Buddy-buddy system). They
coordinate with barangay officials for the access restriction that will be done in their areas.
 Store attendants/owners are requested to give information on the business name of the
store, its owner and address. Interviews are conducted to determine if there are students
buying cigarettes if the age of the buyers has been verified and if IDs were asked when
in doubt of the buyer‘s age. The group looks out for tobacco product display, tobacco
products signage and warning posters for minors. At the end of the interview, IEC
materials such as flyers containing relevant information on the harmful effects of smoking
will be given to store attendants’/store owners. They also give information on the existing
laws on anti-smoking. Field personnel will inform the store attendant/owner that they will
post Stickers in the store labeled “Ang Tindahang ito ay Bawal Magtinda ng Sigarilyo”
 Random Satisfaction Survey are given to store owners.
 Environmental Enforcers strictly observe social distancing, wearing facemask/face shield
and using alcohol while in tour of duty
 Daily Access Restriction Report are consolidated monthly and submitted to Mayors’ Office
and the local City Health Office for information and appropriate action.
This activity is done four (4) days a week (Monday to Thursday)
 Observe health protocols
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1. Orientation/Lecture on Dangers of Smoking in Public Schools– orientation of students

particularly Grades 7 to 12 regarding Smoke-free Environment. (Deferred due to pandemic)
 Coordination with the Department of Education

 Done twice or thrice a week targeting 4-6 sessions except during semestral break
 A minimum of 2 sessions per school depending on the schedule available and target
audience. One for morning session and another one for afternoon session
 A letter is sent to the School Superintendent/ principal of identified schools where the
orientation will be conducted. The school will then confirm their availability.
 Coordinator will follow up the letter including equipment to be used and other details such
as number of students, needed facilities, etc.
 Once schedule is confirmed, 2-3 personnel are assigned to conduct lecture to Grade 7-
12. Power point and video presentation are being used to orient the students. One person
is assigned to get the attendance, give information materials, and photo documentation.
 The lecturer conducts brief survey and asks question to students about the lecture.
 Evaluation sheets/survey forms are distributed to selected students and teachers for
feedback purposes which contain sets of questions about the topic and the speaker.
 The lecturers provide feedback to Class Adviser and/or School Principal
 Information materials are disseminated. Random survey is conducted
 A post activity report in a template is submitted to the supervisor not later than two (2)
days after the lecture session.
2. Advocacy on Smoke-Free Policy in Public Transportation Terminal- interview of PUV

operators and drivers and giving brief advice on danger of smoking and encourage drivers to quit
smoking.
 About 2-3 personnel per group are assigned to go to different PUV terminals in local
government units as indicated in the schedule of activities for the month
 Personnel interview and taking notes of the Operators, Drivers and/or staff’s personal
profile and smoking habits in the terminal. PPDMD personnel give advices and information
on the harmful effects of active smoking and second hand smoke. They also inform
smokers/drivers on the benefits of quitting smoking as well as making the smokers
understand the stages of quitting and the potential withdrawal symptoms that maybe
encountered
 IEC materials and stickers are given to the drivers to post in their vehicles for continuous
information campaign
 Random Citizen/Clients Satisfaction Survey (CCSS) are given to drivers
 Submission of reports to supervisor/s. This activity is done every Friday
3. Monitoring of environmental discrepancies along major thoroughfares

 Schedule of area of assignment and deployment of personnel is being prepared monthly
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 Five (5) field personnel are assigned to monitor (north and south bound) in the assigned
area along major thoroughfares. They are tasked to take photos of the current status to
see if there is a need to be improved or if it is properly maintained
 A report is submitted a day or two after monitoring. Identified findings are being forwarded
to the division/unit concerned for appropriate action.
 This activity is done once a week
 Follow up monitoring in transport terminal is conducted once a month
 Random survey is done
 Observe social distancing, wearing of face mask and face shield
4. Implementation of MMDA No. 6 s. 2018 or Smoke free workplace policy

 Six (6) personnel are assigned to conduct monitoring rounds within and outside premises
of MMDA building at least thrice a week
 Apprehend employees in uniform that are smoking within MMDA premises
 Give advice/counselling to apprehended personnel
 Conducts lectures to MMDA field personnel specially newly hired employees by
coordinating with their respective offices (Traffic, Metro Aides, Flood Control) through the
Staff Development Division of the Administrative Service.
 Report to Administrative Service monthly for appropriate action
5. LGU Coordination
 Training of Enforcers in Smoke-free City
 As per request or invitation of LGU to conduct training of environmental enforcers in their

city or municipality, coordinators in-charge of discussing the topic on Apprehension
Procedures and Smoking Cessation Program of MMDA are assigned to conduct trainings.
7. CONTROL OF RECORDS AND DOCUMENTS

7.1 Recording Procedure
 For Access Restriction, manual checking of list of stores interviewed and/or warned are done.
This is to determine if personnel assigned in LGU have complied with their tasks; if they were
able to visit the prescribed schools and stores within 100 meters.
 After the manual checking, reports on access restriction are encoded daily. This includes
business name of stores, the store owner, and classification as ambulant or stationary. It also
notes the observation of the interviewer; if the stores have tobacco products display, tobacco
products signage, and warning posters to minors. Further noted are responses to queries on
whether students buy cigarettes in the store, whether age verification is done in case of minor
looking buyers, and if IDs are required. Lastly, the types of IEC materials provided, warnings
issued, and any other remarks during the interviews are also encoded to the database.
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 Monthly consolidation of access restriction reports are being done and summarized per LGU.
It is submitted to the Mayor’s Office and the City Health Office for their reference and
appropriate action.
 For orientation/lecture on dangers of smoking, a post activity report in a template is

submitted by the assigned lecturer to the supervisor not later than two (2) days after the
lecture session.
 Details of orientation are being encoded in the data base including the date, name of LGU,
name of school, number of participants, and number of IEC materials distributed. Photos are
also saved in the data base.
 For Advocacy on smoke free policy in public transportation for PUV Operators, Drivers and
Staff, written reports are being submitted a day after the activity. Details such as date, location
of terminal, Name of ODA/PBOA, Route, Number of Drivers Counseled, Number of PUVs with
sticker posted and total number of IEC Materials are being encoded in the data base.
 For monitoring of environmental discrepancies along major thoroughfares of Metro Manila, a

report is submitted a day or two after monitoring. Identified findings are being forwarded to
the division/unit concerned for appropriate action. Once the issues are acted by the division,
it will be recorded for future reference.
 During inspection done by the Anti- Smoking Task Force, discrepancies are noted and
reported. Names of personnel caught smoking while on duty and in uniform are recorded on
logbooks for reference specially if warnings are issued by the Administrative Service. This will
also be used as reference in case of second and third violations of offenders.
 Brief Lecture/orientation on MMDA Memo Circular No. 06 series of 2018 and CSC Memo
Circular No. 17 series of 2019 are given to apprehend personnel caught violating said
memorandum circulars.
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PRECAUTIONARY MEASURES IMPLEMENTED DURING PANDEMIC
OFFICE BASED PERSONNEL
 Observing the minimum health protocols such as wearing of face mask/face shield, physical
distancing, use of alcohol and other office policies.
 Designation of Covid 19 Marshall to monitor employees in observing health protocols
 Disinfection of tables, chairs and rooms as scheduled
 Creation of online group chat among personnel for better communication.
 Strict implementation of cleanliness within the office vicinity (5S and good housekeeping)
PERSONNEL ASSIGNED IN THE FIELD (Environmental Enforcer)
 Fieldworkers are deployed by two (2s) to avoid close contacts (buddy buddy system)
 Everyone is advised to observe social distancing particularly to their clients.
 They are assigned within their barangay or nearby barangay.
 Personnel are assigned to finger scanning stations near their residence
 Fieldworkers are strictly advised to wear face mask/face shield and always washing of hands or
use of alcohol or while in tour of duty. All are also advised to wear their PPEs during inclement
weather condition.
 Daily reporting of accomplishment reports to the office through online
 Once a week reporting to the office of a team leader to submit accomplishment reports for the
week and other needed documents (every Friday)
 Monitoring the attendance of field personnel through the following:
- Use of attendance sheet daily while in tour of duty

- Submission of certificate of appearance signed by the barangay officials
- Sending of photos showing that they are in respective assigned area/barangay
- Use of finger scanning in the morning and afternoon to record their in and out.
- Follow the Deployment Order for the month
- Use of locator slips to show their area of assignment for the day and for security purposes.
- Submission of daily accomplishment report
MA. SALOME L. ZOLETA MA. LOIDA L. ALZONA, MD

Officer in Charge Director IV-HPSEPO
TABLE OF CONTENTS
I. Introduction
II. Legal basis
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Scope and Application

III. Vision and Mission
Service Standard
Official Logo
IV. Organizational Structure
V. Roles and Responsibilities
Policies and Guidelines
VII. Activation and Alert System
VIII. Amendment
Separability Clause
Effectivity
Appendices:
Organizational Structure
Flow Chart on the Conduct of Disaster Preparedness Trainings
Flow Chart on Disaster Response Operations
Flow Chart on Emergency Medical Service Response Operations
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PUBLIC SAFETY DIVISION (PSD)
I. INTRODUCTION
The Public Safety Division (PSD) is the major office adjunct to the Metropolitan Public Safety Office
(MPSO). Its primary function concerns with the formulation and implementation of programs and policies
and procedures to achieve public safety, especially preparedness for preventive or rescue operations
during times of calamities and disasters such as conflagration, earthquakes, flood and tidal waves; and
coordination and mobilization of resources and the implementation of contingency plans for the
rehabilitation and relief operations in coordination with national agencies concerned [RA 7924, Sec. 3
(g)].
Noting the high risk and vulnerability of Metro Manila in natural and human-induced disasters
vis-a-viz the elements that may be affected (people, infrastructure, governance etc.), we have come up
with preparedness and mitigation program known as “Community-Based Disaster Risk Reduction and
Management” (CBDRRM) whose purpose is to capacitate local communities, local government units
(LGUs) especially barangay institutions, volunteer and civic organizations, private entities and other
concerned stakeholders. Components of the said program include community hazards information and
disaster education; pre-positioning of response resources in strategic locations in Metro Manila; and
establishment of linkages and partnerships with volunteer organizations to broaden the base of our
response resources and capability.
Similarly, aside from the CBDRRM, another significant program that we are espousing is the
enhancement of our technical capability both in terms of manpower and equipment resources. That
initiative is aimed at preparing our Agency for a greater responsibility, especially on the area of disaster
response, being the lead agency of the Metro Manila Disaster Risk Reduction and Management Council
(MMDRRMC). Recalling our experience during the COVID-19 pandemic, while it is the Department of
Interior and Local Government – National Capital Region (DILG-NCR) which is the cluster head of the
Management of the Dead in the National Capital Region, yet said task was eventually delegated to our
Agency by the Inter-Agency Task Force for the Management of Infectious Disease (IATF-EID). Thus,
lessons learned from said experience: we have to be proactive and get prepared for a greater
responsibility than what we normally foresee.
By the same token, another crucial task that we perform is the conduct of response
operations during emergencies and disasters, not only those affecting Metro Manila but even those that
transpired in distant provinces. Notably, among the major disasters in Metro Manila that we responded
to were typhoon Ondoy in 2009 which almost submerged in flood the entire Metro Manila, habagat
occasioned by typhoon Maring in 2013 which also submerged low lying areas of the Metropolis, and
typhoon Ulysses in 2020 which heavily affected catch basin areas like Marikina City and San Mateo,
Rizal. On the other hand, as to major provincial response operations that we had undertaken, on top of
the list were the Compostella Valley operations during Typhoon Pablo in 2012, Bohol operations during
the 7.1 magnitude earthquake thereat in 2013, and Visayas Region operations during the onslaught of
typhoon Yolanda in 2013.
Remarkably, in 2015 when Nepal was shook by a 7.8 magnitude earthquake, it was our office
which was commissioned to constitute the Philippine delegation in Nepal through a seven (7)-man Light
Urban Search and Rescue Contingent Team. And through that international exposure, it further enriches
our experiences and gave us opportunity to adopt foreign best practices which can also be applied in
local setting.
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Finally, added also to our long list of accomplishments and experiences was our active
participation in incident management during international events held in our country particularly in Metro
Manila such as APEC Summit and Papal Visit in 2015 and ASEAN Summit in 2017.
In the delivery of our services, it is always our policy that “YOUR SAFETY IS OUR
PRIORITY”.
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II. LEGAL BASIS
The legal basis of this Manual is Section 3 (g) of Republic Act 7924, otherwise known
as the “MMDA Charter” which provides that among the scope of services of the Authority
include:
“Public safety which includes the formulation and implementation of programs and
policies and procedures to achieve public safety, especially preparedness for preventive
or rescue operations during times of calamities and disasters such as conflagrations,
earthquake, flood and tidal waves; and coordination and mobilization of resources and the
implementation for rehabilitation and relief operations in coordination with national
agencies concerned.”
SCOPE AND APPLICATION
This Manual of Operations shall be applicable to all personnel of the Public Safety
Division relative to the discharge of their duties and responsibilities. It shall also be
applicable to the transacting public or those availing of the services of the Public Safety
Division.
III. VISION
“A metropolitan area that is least vulnerable to hazards and a safe place to live in”.
MISSION
A. Prevent unnecessary loss of lives, limbs and properties thru promotion of hazards
awareness and safety consciousness to the public.
B. Mitigate the effects of disasters and calamities thru preparedness, enhancement of

emergency response capability and establishment of appropriate structures.
C. Sustain development thru mainstreaming and integration of disaster risk reduction

measures into the organizational and planning processes.
SERVICE STANDARD
“Expertise Honed by Experience.”
OFFICIAL LOGO
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The official logo of the Public Safety Division is featured by a star of life, triangular
rays and a dolphin enclosed by intertwined hands on both sides. The dolphin signifies the
Samaritan behavior that must be imbibed in the heart of every
responder while the triangular rays denote the seventeen (17) local
government units (LGUs) comprising Metro Manila. Similarly, the
embedded star of life on the logo symbolizes the emergency medical
service that we are delivering to the public and the enclosing
intertwined hands exemplify the Filipino value of helpfulness. And
finally, the year stamped on the logo represents the time when the
Metro Rescue was established by the Agency.
The Public Safety Division is headed by a Division Chief and assisted by an

Assistant Division Chief in the overall management of the Division. It is composed of three
(3) organizational sections – Operations Section, Training and Administrative Section and
Planning and Research Section. Comprising the Operations Section are Search and
Rescue (SAR) Team, Emergency Medical Services (EMS) Team, and Logistics Team. For
the Training and Administrative Section, it is composed of two (2) teams – Training Team
and Administrative Team. Finally, for the Planning and Research Section, its composition
includes a Planning Team and a Research Team.
V. ROLES AND RESPONSIBILITIES
A. GENERAL
a. Operations Section
i. Undertake disaster response operations.
ii. Maintain 24/7 response units.
iii. Man the Incident Management Team (IMT).
iv. Develop and implement logistical plans and management.
v. In coordination with the Training Section, assist in the formulation
and development of technical capacity building program of the
Division.
vi. Establish linkage with the rescue units of different local government
units (LGUs), volunteers and other stakeholders.
vii. Assist in the implementation of Community-Based Disaster Risk
Reduction and Management (CBDRRM) Program.
viii. Perform such other tasks as may be directed by the Division Chief,
the Section Chief or other higher authority.
.
b. Training and Administrative Section
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i. Implement the Community-Based Disaster Risk Reduction and

Management (CBDRRM) Program of the Division.
ii. Formulate, develop and implement the Technical Capacity Building
Program of the Division.
iii. Establish pool of trainers and lecturers on disaster preparedness
trainings and seminars.
iv. Formulate, develop and implement instructional development
program.
v. Establish a training databank.
vi. Formulate policy framework for the operationalization of the
administrative services in the Division.
vii. Develop and implement strategies for economical, efficient and
effective services relating to information, record and property
management.
viii. Provide administrative and technical support to the IMT during
response operations.
ix. Perform such other tasks as may be directed by the Division Chief,
c. Planning and Research Section
i. Formulate and develop DRRM projects, activities and programs

(PAPs) in collaboration with the 17 Metro Manila LGUs, NGAs and
other stakeholders.
ii. Recommend policies relating to the implementation of projects,
activities and programs (PAPs) of the Division.
iii. Develop and maintain an Information System that will serve as
databank for vital DRRM information.
iv. Develop and update risk maps and risk registry.
v. Provide technical support to the IMT during response operations.
vi. Collect and evaluate data that will serve as reference guide for policy
development and implementation.
vii. Perform such other tasks as may be directed by the Division Chief
or the Section Chief or other higher authority.
B. SPECIFIC
a. Search and Rescue (SAR) Team
i. Conduct search, rescue and retrieval (SRR) of victims.

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Operations
ii. Implement Incident Action Plan (IAP).

iii. Receive instructions from the incident commander.
iv. Prepare and transmit reports to the incident commander concerning
the status or progress of operations being conducted.
v. Recommend operational policies and measures concerning
implementation of SRR operations.
vi. Safekeep all the equipment used during the operations.
vii. Coordinate with local government officials in the area of deployment.
viii. Assign personnel that will serve as IMT staff.
ix. Perform such other tasks as may be directed by the Division Chief
or Section Chief or other higher authority.
b. Emergency Medical Service (EMS) Team
i. Respond to cases of emergencies and disasters occurring within the

team’s area of responsibility and transport the victim to the nearest
hospital.
ii. Provide pre-hospital assistance during public events or gatherings
such as feast of Black Nazarene, Undas, Semana Santa, Christmas
seasons and other similar festivities.
iii. Whenever requested, provide intra-facility transfer from residence to
hospital and vice-versa.
iv. Provide pre-hospital assistance to the responders of the Division
during response operations.
v. Recommend operational policies and measures concerning
implementation EMS operations.
vi. Assign personnel that will serve as IMT staff.
vii. Perform such other tasks as may be directed by the Division Chief,
c. Logistics Team
i. Provide necessary facilities, transportation, supplies, equipment

maintenance and fueling, food service, communications, and
medical services for the incident personnel.
ii. Undertake regular inventory of tools, equipment and vehicles of the
Division and keep necessary records thereof.
iii. Undertake repair and maintenance of rescue tools, equipment,
vehicles, and physical plant and facilities of the Division.
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iv. Process the regular and additional fuel allocations of the Division
especially during response operations.
v. Coordinate with the Transport Unit to facilitate the annual registration
of motor vehicles.
vi. Keep documentation of all logistical dispositions during response
operations.
vii. Recommend operational policies and measures concerning
implementation of logistical management.
viii. Assign personnel that will serve as IMT staff.
d. Training Team
i. Conduct trainings, seminars, fora and other related activities

implementing the CBDRRM Program of the Division.
ii. Prepare, revise and update training modules, course designs and
other instructional materials.
iii. Prepare calendar of activities and assign instructors for all training
programs.
iv. Coordinate with the requesting parties or training participants for the
finalization of schedules.
v. Undertake researches relevant to the training programs being
developed and offered by the Division.
vi. Facilitate the implementation of the Technical Capacity Building
Program of the Division.
vii. Recommend operational policies and measures concerning
implementation of instructional program.
viii. Provide technical support to the IMT during response operations.
e. Administrative Team
i. Process the Daily Time Records (DTRs), overtime payments, salary

differentials and other monetary benefit claims of personnel.
ii. Act as liaison to the Administrative Service.
iii. Keep and regularly update personnel profiles.
iv. Prepare office orders, special orders memoranda and other
administrative policies and regulations.
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v. Keep documentation of personnel deployment during response

operations.
vi. Provide administrative support to the IMT during response
operations.
vii. Recommend policies and measures concerning implementation of
administrative matters.
viii. Ensure the availability of office supplies of the Division.
ix. Prepare and process supply, procurement and liquidation
documents such as purchase requests (PRs), purchase orders
(POs), memorandum receipts (MRs), liquidations, reimbursements
and other similar transactions.
x. Develop, maintain and update the property registry of the Division.
xi. Undertake regular inventory of office supplies, furniture, fixtures and
IT equipment of the Division.
xii. Performs such other tasks as may be directed by the Division Chief,
f. Planning Team
i. Formulate and develop the projects, activities and programs (PAPs)

of the Division.
ii. Formulate the Annual Investment Plan (AIP), Project Procurement
Management Plan (PPMP) and other budgetary requirements of the
Division.
iii. Formulate and update proposals, contingency plans, operations
plans, manual of operations and other related documents.
iv. Develop and maintain an Information System that will serve as
databank for vital DRRM information.
v. Develop and update risk maps and risk registry.
vi. Provide technical support to the IMT during response operations.
vii. Prepare accomplishment reports, briefers, powerpoint
presentations, post-activity reports, budgetary reports and other
similar requirements.
viii. Performs such other tasks as may be directed by the Division Chief,
g. Research Team
i. Conduct research and development studies on DRRM and collect

and evaluate data as inputs or reference guide for policy
development and implementation.
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ii. Establish and maintain a research corner or mini-library.

iii. Provide appropriate data and information concerning formulation of
projects, activities and programs (PAPs) of the Division.
iv. Collaborate with Higher Educational Institutions (HEIs) to encourage
them to conduct researches and studies concerning DRRM
programs of the Division.
v. Provide technical support to scholars, academicians, media
practitioners, students and other researchers.
vi. Perform such other tasks as may be directed by the Division Chief,
A. Emergency/Disaster Response Operations
a. The process for the conduct of emergency/disaster operations commences

upon the occurrence of an emergency or a disaster event.
b. Once alert status is raised, all response personnel of the Division shall report
to the designated staging area for possible deployment in affected areas. The
Logistics Team shall prepare the equipment, vehicles, fuel supply, foods,
medicines and all other resources needed for incident response.
c. For response operations within Metro Manila, upon request for assistance by
certain local government units (LGUs), the Regional Incident Management
Team (RIMT) shall direct the response team/s to immediately proceed to the
incident area. Upon arrival thereat, the team/s shall check-in to the Incident
Command Post (ICP) and upon receipt of the area/s of assignment from the
local Incident Management Team (IMT), the team/s shall forthwith proceed to
the area and effect response operations. Upon completion of the operations
and approval of the demobilization order, the team/s shall return back to the
base and undergo a debriefing session.
d. On the other hand, for response operations outside Metro Manila, the process
is commenced by issuance of order by the National Disaster Risk Reduction
and Management Council (NDRRMC) to the Metro Manila Disaster Risk
Reduction and Management Council (MMDRRMC) directing the latter to
mobilize response units to the affected provincial local government units.
Upon receipt of the order from the MMDRRMC Chairperson, the Chief of the
Division shall immediately organize a response team with appropriate
equipage. Upon arrival in the incident area, the team shall check-in to the
Incident Command Post and afterwards make a courtesy call to the concerned
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local officials particularly to the local chief executive. Upon receipt of the
area/s of assignment from the Incident Management Team (IMT), the team
shall immediately proceed thereat and conduct response operations. After
completion of the operations and upon approval of the demobilization order,
the team shall return back to the base and undergo stress debriefing session.
e. In both response operations, the team/s shall timely convey status/situation

updates to the Chief of the Division or to the Incident Commander of Regional
Incident Management Team (RIMT).
B. Emergency Medical Service (EMS) Response Operations
a. The process for emergency medical service (EMS) response operations is

commenced by the occurrence of an emergency situation. The request for
assistance may either come from the MMDA traffic enforcers, local DRRM
officers or concerned citizens channeled through the Metrobase.
b. Upon receipt of the information by the Metrobase, the latter shall call the
Division’s Dispatch Officer to convey all essential information regarding the
incident.
c. Upon receipt of information by the Dispatch Officer, the latter shall notify the
EMS Team Leader, and the team shall immediately proceed to the incident
area.
d. Upon arrival in the area, the team shall undertake patient assessment and
thereafter administer pre-hospital care to the patient.
e. After patient’s assessment is done, the Team Leader shall inform the Dispatch
Officer of the essential information taken from the patient for subsequent
endorsement to the nearest capable hospital or preferred hospital by the
patient. Provided that for those patients who refused to be endorsed to the
hospital or whose condition does not require hospital treatment, after
administration of first aid intervention, the Team Leader shall require the patient
to sign a Waiver manifesting his/her refusal to get endorsed to the nearest
medical facility.
f. Upon receipt of essential information by the Dispatch Officer, the latter shall
immediately coordinate with the nearest capable hospital for admission of
patient.
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g. After the patient is endorsed by the Team Leader to the physician on-duty, the
team shall return back to the base.
C. Disaster Preparedness Orientation/Training
a. The process for the conduct of disaster preparedness orientation/training

commences upon request by the prospective trainee, attendee or training
organizer.
b. Upon receipt of the letter-request, the Training Coordinator shall forward the
same to the Metropolitan Public Safety Office (MPSO), which shall then likewise
forward to the Office of the Assistant General Manager for Operations
(OAGMO), and finally to the Office of the Chairman (OC) for approval.
c. While the request is pending approval, the Training Coordinator shall undertake
pre-coordination with the requesting party to undertake knowledge survey of
the prospective participants and obtain some relevant information about the
proposed training such as tentative schedule, number of participants, venue of
training, exact address of the venue, contact details of the focal person, etc.
d. If the request is disapproved, the Training Coordinator shall immediately inform

the requesting party of such administrative action taken by the approving
authority. However, if the approval is due to failure to comply or submit certain
requirements, the Training Coordinator shall immediately inform the requesting
party to submit or comply the needed requirements.
e. Upon compliance or submission of the needed requirements, the letter-request

shall be transmitted back to the approving authority for approval.
f. Once the letter-request is approved, the Training Coordinator shall undertake

a final coordination with the requesting party to confirm those important details
previously obtained during the pre-coordination stage.
g. After final coordination, the orientation/training activities shall proceed as

scheduled. Provided however that if the venue of training is outside Metro
Manila, the Training Coordinator shall prepare a Travel Order to that effect.
h. Except for orientation session only, the participants shall undergo written and
practical examinations during the training-proper. The rating obtained by the
trainee shall determine the type of certificate that will be awarded to him.
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i. As part of the culmination activities, a post-evaluation assessment shall be

conducted to determine the effectiveness of the training program.
j. Upon completion of the orientation/training program, the Training Assistant

shall prepare and process the certificates of the attendees/trainees, and
thereafter release or deliver the same to the requesting party.
POLICIES AND GUIDELINES
A. OPERATIONAL
a. Physical Assessment
Prior to deployment, all response personnel shall undergo physical assessment

to determine their physical fitness and condition. No personnel suffering from
hypertension, diarrhea, dizziness or similar abnormal physical conditions shall
be deployed.
b. Property Management
i. Proper inventory of equipment shall be made prior to field deployment.

ii. No motor vehicle shall be utilized unless checked and found to be
mechanically functioning well and duly registered with the LTO.
iii. All equipment used during response operations shall be the accountability
and responsibility of all team members.
c. Tour of Duty
No response personnel shall leave the area unless permitted by the Team
Leader.
d. Uniform
All personnel shall wear the prescribed uniform and personal protective
equipment and observe proper grooming.
e. Documentation
Proper documentation of the activity shall be done for database-filing and

preparation of accomplishment report.
f. Other Governing Protocols

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Actions taken during response operations shall be in accordance with existing

Incident Command System (ICS), Urban Search and Rescue (USAR),
Emergency Medical Service (EMS) and other relevant protocols.
B. LOGISTICAL
a. Preservation and Maintenance
i. The care, preservation and maintenance of all tools, equipment and

vehicles issued to the Division shall be the accountability of all personnel
of the Division, irrespective of whether or not corresponding
Memorandum Receipt (MR) is charged or issued in his name.
ii. There shall be conducted a regular maintenance and inventory at least

on a quarterly basis of all tools, equipment and vehicles of the Division
to ensure their good working condition and make sure that they are
properly accounted for.
b. Accountability In Case of Loss or Destruction of Property
i. In case of loss of tools, equipment or vehicles issued to the Public Safety

Division due to negligence or misconduct of personnel, the personnel
responsible for its loss shall be liable to replace it with the same tool,
equipment or vehicle or its equivalent. However, in case the personnel
responsible for its loss could not be identified with certainty, the liability
for its replacement shall be borne by the personnel entrusted with its
custody.
ii. During response operations, if the personnel who is responsible for the
loss of tools, equipment or vehicle can be identified with certainty, such
personnel shall be liable for its replacement. However, if the one
responsible for its loss could not be identified, the liablity for its
replacement shall be borne by all members of the team.
iii. The replacement of lost tools, equipment or vehicles shall be done not
later than thirty (30) days upon receipt of a memorandum directing the
immediate replacement thereof. In case of failure or refusal to pay within
the prescribed period, the Division Chief shall cause reasonable
deductions from his salaries until full amount corresponding thereto is
fully satisfied.
C. ADMINISTRATIVE
a. Attendance
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Unless otherwise provided, all personnel shall be required to report for work
8:00 o’clock in the morning to 5:00 o’clock in the afternoon from Mondays
through Fridays.
b. Absence
No personnel shall be allowed to get absent for more than five (5) days without
serving any notice to the Division Chief. Failure to establish justifiable reason
during such absence shall constitute as sufficient ground for the imposition of
appropriate disciplinary actions consistent with the provisions of the Civil
Service Law Rules and Regulations.
c. Leave of Absence
As a general policy, application for leave of absence shall be filed three (3) days
prior to its effectivity, unless there is extreme urgency which renders impossible
for the subject personnel to file his application within the prescribed period.
Failure to file the application within the prescribed period shall constitute as
sufficient ground for the disapproval of the application.
d. Offsetting
i. Compensatory Time-off (CTO) shall not be allowed for personnel entitled

to overtime payment.
ii. No personnel shall be allowed to avail Compensatory Time-Off (CTO)
for excess attendance previously rendered unless he has notified the
Administrative Officer at least three (3) days prior to the intended date of
offsetting.
iii. No offsetting longer than three (3) days and oftener than three (3)
consecutive times within a month shall be allowed.
iv. Unless otherwise provided, excess attendance not utilized for offsetting
within a period of two (2) months shall be deemed forfeited.
e. Locator Slip
No locator slip shall be approved unless the same is duly accomplished and
filed prior to departure from the office or during the day of operations.
f. Discipline
i. As a matter of administrative procedure, a personnel alleged to have

committed any administrative violation shall be issued a Show Cause
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Order directing him to explain within a period of not more than 72 hours
upon receipt 9thereof why no punishment could be meted against him.
ii. The imposable penalties for the commission of any administrative

violation shall be in accordance with the prescribed penalties provided
under the Civil Service Law Rules and Regulations.
VII. ACTIVATION AND ALERT SYSTEM
Alert Code
The established alert codes of the Authority as lead agency of MMDRRMC, the NDRRMC
and the PAGASA are hereby adopted in this manual to ensure consistency and
responsiveness during the activation of the response team for deployment to the affected
areas.
Communication System
The communication system which shall be used in alerting and activating the response
team shall be mobile communication system. However, in case of breakdown of such
system, proper communication shall be coursed through two-way hand-held radios, satellite
phones and other alternative communication systems.
HUMAN RESOURCE EMPOWERMENT AND TECHNICAL CAPACITY BUILDING
To fully enhance the level of knowledge and expertise of all personnel of the Division on
DRRM especially on the field of disaster response operations, there shall be conducted
an annual refresher training on USAR, basic trauma, high angle, fire rescue, water search
and rescue, and other necessary trainings.
VIII. AMENDMENT
No amendment of the provisions of this Manual shall be valid unless in writing and duly
published in the office premises for a period of not less than five (5) days upon its approval.
SEPARABILITY CLAUSE
In case some provisions of this Manual are found inconsistent with the provisions of
existing policies of the Authority, laws, rules and regulations, such other provisions which
are not affected thereby shall continue to be in full force and effect.
EFFECTIVITY
This Manual of Operations of the Public Safety Division shall take effect after five (5) days
of its publication in the office premises.
APPROVED this _____ day of ________________at Public Safety Office, MMDA
Building, EDSA corner Orense Street, Guadalupe Nuevo, Makati City.
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ORGANIZATIONAL STRUCTURE
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FLOWCHART FOR THE CONDUCT OF DISASTER PREPAREDNESS TRAINING

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Flowchart for the conduct of Disaster Response Operations

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Flowchart for Emergency Medical Service Response Operations
METROBASE
I. INTRODUCTION
What started off METROBASE as a Radio Communications Group in 2008, quickly evolved into
being the wider public’s central source of general road information. MMDA fast-tracked its
digitization by harnessing the power of technology, cost-efficient system applications, latest
equipment, the internet, and mobile devices, using its own resources as well as through various
partnerships with the private sector.
In January 2014, MMDA launched a new upgraded digitalized traffic control system for Metro
Manila’s more than 400 signalized intersections, beginning with 85 priority intersections for the
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Phase I of the Project. Phase I also included a new and modern Metro Manila Communications
& Command Center.
The new building’s oval-shaped structure symbolizing power, prestige and infinity signifies
MMDA’s vision to be a powerful source of city information for efficient management, and a
prestigious Agency keen on continuously improving itself in adding more value to local
government units, stakeholders and the Metro Manila citizenry through the infinite power of
information technology for smarter planning, rapid response, enforcement of law, policy reforms
and speedy resolutions.
The MMDA Communications and Command Center houses the following:
a. CCTV Cameras
b. Traffic Signal Control System
c. Radio Communications System
d. 136 Hotline
e. MMDA Agila (Mobile Metrobase)
f. Digital Media Group
- MMDA Twitter
- MMDA Traffic Navigator & Accident Alerts
- Metro News, Facebook & e-Mails
- LED Boards
II. OBJECTIVES
Metrobase as the Agency’s information hub exponentially transformed to becoming a

dynamically active nerve center further strengthening MMDA as a coordinating and responsive
Agency which monitors and responds to traffic flow, road incident, events and disaster
management, all happening 24/7 in Metro Manila.
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III. ORGANIZATION AND RESPONSIBILITIES
METROBASE OPERATIONS and MAINTENANCE GROUP
Dir. Milagros Y. Silvestre

Head
Engr. Freid Rick C.
Turingan
Deputy
Engr. Oliver S. Bantog

Head – Technical Team Traffic District Officers
Support and Maintenance
Team
Radio
CCTV Vicente Felizardo
Servers Deputy Commander (AM)
136 Hotline Joshua John Salazar
Video Wall Control Deputy Commander (PM)
Alpha Team Bravo Team Charlie Team

Ryan Allan Gadia Paulo Garces Vanessa Hernandez
Team Leader Team Leader Team Leader
Radio Operators Radio Operators Radio Operators

CCTV Operators CCTV Operators CCTV Operators
Tel/CP Operators Tel/CP Operators Tel/CP Operators
136 Hotline 136 Hotline 136 Hotline
Video Wall Control Video Wall Control Video Wall Control
No Contact Operators No Contact Operators
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2. General
a. The METROBASE facilitates the execution of all operations of the agency and provides
valuable information and coordination capability to other government agencies and
partners.
b. It operates 24/7 and performs three primary functions: command and control, situational
awareness and information management for its area of responsibility in order to
successfully ensure the safety and security of the public.
c. The Metrobase is an invaluable tool providing operation unit heads and officials a
professional and continuous “command and support node”, coordinating activities and
enhancing operational effectiveness to achieve its program objectives.
a. Operations Group - monitors the daily traffic and oversees the efficient response
operations for road accidents and breakdowns.
The two-way radio system is the primary means of communication of MMDA

operations. It is controlled and operated by qualified Radio Operators providing
24/7 service.
The MMDA 136 Hotline. This 3-digit telephone number caters to inquiries,
complaints and requests for assistance from the public. The group also gives live
(on-air) traffic updates to radio stations.
The Metrobase group monitors and coordinates traffic and road situations
through the use of IP cameras for better traffic management.
During disaster and emergency situations, Metrobase is tasked to be the center

of operation in managing communications and information requirements that
needs to be coordinated to various responding units.
b. Technical Group - maintains and manages traffic control devices, including traffic
signals, CCTV cameras, radio communications and communication network (wireless
and fiber optics) with improved technology which can integrate sub-systems of higher-
level functions in the future.
c. Information Services (Gathering and Dissemination) – ensures an efficient

exchange of relevant, timely and accurate information between Metrobase, the MMDA’s
field personnel, and road users, allowing them to make more informed decisions on their
travels. Real-time traffic information is communicated through live tweets, postings on
LED boards and Facebook.
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4. Programs/Projects/Activities
a. New Traffic Signalization System
While fulfilling the basic function of traffic management to improve traffic flow and travel
time through new system and engineering installations, the new system is also set
towards elevating to Mobility Movement in the future, through a comprehensive and
integrated approach that improves not just vehicle movement, but also the overall
networked movement of the people, good and services.
The new system has the capacity to continuously track traffic and monitor various
control systems and future sub-systems real-time. Phase I focuses on traffic control
systems which shall continuously control and monitor the traffic situation remotely. It
can analyze and consolidate information for decision-making related to mobility, making
it possible to improve road safety, optimize vehicle flow and pedestrian movement,
reduce travel time and help mitigate environmental impacts.
The Phase I of the Project includes the installation of 85 signalized intersections. On-
going are the Phase II and Phase III installations for 161 and 110 signalized
intersections, respectively.
b. Road Safety Surveillance System and Wireless Communication System
Since 2012, the Command Center continuously expanded the coverage of its network
coverage through the addition of IP Cameras which were deployed along
Commonwealth Avenue, EDSA, España, Quezon Avenue, Katipunan/C-5, Elliptical
Road, Marcos Highway, etc.
For motorists and commuters using the roads, there may also be some additional
benefits, as our surveillance network gives motorists insight into traffic flow via real time
traffic updates/advisories. LED boards along EDSA forms another link to the system,
making use of the information to advise motorists of traffic incidents or related events.
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Typical Base Station/Backhaul Radio Installation
Atlanta Tower Sectors & Antennas Firetide Wi-max Antennas

Data Cabinet & 8 port Gigabyte Switches
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Typical Camera/CPE Installation

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Command Center Video Wall
c. Radio Communications System
The system is the major link to MMDA’s key personnel on field through handheld radios.
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Radio Communication Group – receives reports from the ground enforcement and
coordinates to concerned agencies/offices.
d. MMDA 136 Hotline
The MMDA Hotline – receives/answers public concerns & complaints

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e. MMDA Agila (Mobile Metrobase)

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f. MMDA Twitter Account
Launched in August 2010, MMDA’s Twitter account has almost 5M followers as of

March 2022. The account is managed 24/7 by the members of the Twitter team
which posts real-time updates of the traffic situation in the major roads of Metro
Manila, including relevant advisories (accidents, road reblocking, etc.) that affect
traffic. MMDA’s Twitter also reposts contents from other Agencies (DPWH, LTO,
LTFRB, PAGASA, PNP, and LGUs) regarding announcements related to traffic and
flood management. Most importantly, the Twitter answers real-time inquiries from
followers on MMDA-related concerns, especially accident reports and traffic
updates.
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g. LED Boards
The LED team manages the contents uploaded on the gantries along EDSA, which
include real-time traffic updates (sourced from Twitter and Navigator updates) and
other related advisories on the road. LED also accommodates posting of materials
from other government units. The team is managed by personnel from 6 AM to 10
PM.
h. Facebook & emails
The team also handles the email account of MMDA (digitalmmda@gmail.com) and
its Facebook account to address the concerns, inquiries, and more specifically
complaints that are in need of proper investigation and evaluation by MMDA’s
departments and operations.
The MMDA Facebook account has more than 1M followers to date, and posts non-
time bound MMDA-materials about the Agency (i.e. Unlike in Twitter, the Facebook
timelines of users do not reflect all real-time updates. As such, the MMDA Facebook
limits its content posting to selected materials). It is also where public concerns are
received and recorded, along with the MMDA email. The team is managed by
personnel from 6 AM to 10 PM.
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i. Computer-Aided Dispatch System
CAD is an advanced Computer Aided Dispatch product for public safety including
Police, Fire, Medical and other Emergency Response agencies to provide better, faster
emergency services, by enabling the efficient management of response resources and
effective data sharing between multiple agencies and regions.
The spatially enabled MMDA CAD solution provides insights that impact decision
making processes, facilitating rapid response, enhancing efficiency and productivity, as
well as improving service delivery. This solution empowers responding agencies by
providing mission critical information and situational awareness through a state of the
art, intuitive Common Operating Picture. It leverages the strengths and capabilities of
desktop, web, and mobile technologies to seamlessly integrate the command center
with the necessary response forces.
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IV. Communications Flow
Traffic Monitoring
Traffic Field
Situation Personnel
Responding Unit
Metro Call
136
AM and
FM Radio
Stations
Traffic
Twitter Traffic Update
Team Update on
the Internet
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During disaster and emergency situations, Metrobase is tasked to be the center of

operation in managing communication and information requirements that needs to be
coordinated to various responding units.
Special Operations
DISASTER AND CALAMITY RESPONSE MANAGEMENT
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Radio Communications Equipment

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NET 1
WTED STED
CTED 1 CTED 2
Radio Repeater Location:
Atlanta Tower, Greenhills, San
Juan
ETED NTED
METROBASE
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NET 3
Edsa
Segment 1
Motorcycle
Unit
Edsa
Segment 2
Rescue
Base
Edsa
Segment 3 Radio Repeater
Location: Ponderosa
BMDS Subd., Antipolo City
Group
Edsa METROBASE
Segment 4
Edsa
Segment 5
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Conventional Radio
Channel
NET 5
Landscaping Group
Radio Repeater
Location: MMDA
Main Building
Metrobase
Pumping Stations
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Twitter
1. Posting from Internal Source (Traffic, Flood, Fire and other Road Incidents and its Updates)
Source
(Metrobase/TDO/TEC Editing Posting
/
Chairman)
2. Posting from External Source
Source
(TriMedia/Other Verification of Details Getting Approval for Editing Posting
Agencies/LGUs/Group Posting
s)
3. Coordinating Accident / Flood Reports from External Source
Source Referral to Traffic

(Twitter Users/FB/ Nav/Radio Operator Crafting of Advisory Posting
MetroNews) for Verification
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1. Replying to Tweets/Direct Messages (Traffic, Floods and other Road Incidents)
Acknowledge Valid Verify Data with

Inquiries Metrobase Post Answer
2. Replying to Tweets/DM that need further Investigation.
Acknowledge Receipt Indeed, Inquiries in the Replying to Sender

Screen Inquiries of Valid Inquiries Complaint Sheet Forward to PCRMU once Action is
forwarded by PCRMU
In terms of traffic updates and accidents, the major sources of information of the Twitter team are reports from radio operators and
actual CCTV feed of the roads in Metrobase. In other cases, reports are posted by Twitter users, Twitter news channels. In such
instances, these details are coordinated with the radio operators for verification and response. The clearing of accidents and other
events on the road are also broadcasted through the twitter account.
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LED Operations
1. Internal (Traffic/Flood/Typhoon)
Source:
Metrobase Screening/Editing Posting
2. Internal Advisories (Reminders/Clarifications)
Source:
Chairman Screening/Editing Posting
3. External Activities/Advisories
Source
Agencies/LGUs/Other Approval Screening/Editing Posting
Groups
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Facebook
1. Posting
Source Posting
Chairman/Top Editing (Authorized Admins)
Officials
2. Replying to Messages or Comments (Traffic, Floods, Road Incidents)
Acknowledge Valid Consult Data with

Inquiries Metrobase before Send a Reply
Answering
3. Replying to Message or Comments (that need investigation/further action)
Acknowledgement of Include Inquiries into Get back to message once

Screen Inquiries Valid Inquiries Complaint Sheet Forward to PCRMU appropriate action is
forwarded by PCRMU
4. Replying to Sensitive Messages or Comments.
Acknowledge Receipt Consult replies with

of Comments/ Supervisors Craft reply Final Editing Post Reply
Inquiries
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Computer Aided Dispatch

Viewing Output
1. Map
2. Incidents
Data Input Menu 3. Units
1. Situation
Reported by Viewing/Report
Phone Output
Incident (In Table Format)
Type Incident Computer 1. Incident
Vehicle Type
Drivers Name
Process 2. Involved
the data 3. Location
Plate Number
Vehicle Color
4. Time Reported
Findings 5. Reported By
City 6. Findings
Location 7. Assisted By
Street Address 8. Duration
Coordinates 9. Remarks
Report Output Report Output

(In Table Format) (In Table Format)
1. Accident 2. Stalled Vehicle
By Type of Vehicle By Type of Vehicle
By Location By Location
Viewing Output
Data Input Menu Only
2. Units
(In Table Format)
Call Sign
1. Call Sign
Unit Name Computer
Type 2. Name
Process 3. Unit Type
City
Area of Assignment the data 4. Status
Start Date 5. Effectivity Date
End Date 6. Area Of Assignment
Phone 7. Manage
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Viewing Output 1
(In Table Format)
Data Input Menu
3. 136 1. Nature of Call
Reported By Computer 2. Reporter
Phone Process 3. Report Date
Nature of Call the data 4. Status
Synopsis 5. Manage
Report Date Viewing Output 2
Time (In Table Format)
1. Nature of Call
2. Contact No.
3. Synopsis
4. Time Reported
Report Output
(In Table Format)
1. Nature of Call
2. Date
3. Total Number of Calls
Data Input Viewing Output

Menu (In Table Format)
Computer
1. To
4. Ordinance Process
Addressee
the data
2. Date
Date 3. Subject
Subject
Description 4. Date Created
5. Manage
Viewing Output
Details of announcement
Flashing upward at the upper
center portion of the screen
monitor
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Metro Manila Crisis Monitoring and Management Center

Flood Control Information Center
MMCMMC-FCIC CITIZEN’S CHARTER
VISION
Become one of the Philippines’s Center of Excellence on Disaster Risk Reduction
and Mitigation
MISSION and FUNCTION

 Serve as an Operations Coordination and Control Facility of MMDA and
MMDRRMC during inclement weather and emergencies
 Provide decision support system for MMDA and MMDRRMC
 Establish and provide communication and decision links among MMDA
operating units, Metro Manila LGUs, MMDRRMC, and NDRRMC during
critical situations
 Serve as information and knowledge Center for MMDA on hydro-
meteorological concerns
 Provide complimentary public safety advisories and warning
 Serve as Flood Control Information Center
 Emergency Operation convergent point for MMDRRMC
MMCMMC FUNCTIONS DURING EMERGENCIES AND CALAMITIES
1. Manage and coordinate emergency operations within and outside Metro

Manila
2. Monitor and disseminate warning information to the Agencies decision

makers, members of MMDRRMC, NGAs and other Stakeholders
3. Develop emergency policies/procedures that maybe require during the

implementation of contingency plan for specific emergencies/calamities
4. Prepare situational and operational reports, action plans, and other reports
as maybe required
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5. Provide operational maps, information display boards, and other data

indicating location and status of deployed resources involved in the
emergency operations
6. Analyze and evaluate collected data relevant to the success of emergency

operations
7. Control and coordinate the operational and logistical support to the

resources committed to the emergency
8. Establish communication link and maintain coordination with Metro Manila

LGUs, MMDRRMC, NDRRMC, and other stakeholders
MMDA and MMCMMC-FCIC LOCATION

The Metropolitan Manila Development Authority (MMDA) is located at
Orense Street corner EDSA, Guadalupe Nuevo, Makati City, Philippines
with postal or zip code of 1212 and phone area code of 2. MMCMMC is
inside the MMDA Command Center which is located at the adjacent
building of MMDA.
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Purpose of Operations Manual
The purpose of this manual is to provide guidance and directions to the command
and general staff and employees of Metro Manila Crisis Monitoring and Management
Center. A step by step response action and protocols for specific hazards and other
emergency/calamity that may strike Metro Manila is explained on this Manual.
FUNCTIONAL STRUCTURE
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FUNCTIONAL STRUCTURE
EMERGENCY COMMUNICATION NETWORK DIAGRAM
WORK PROCESS AND COMMUNICATION FLOW

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ALERT LEVEL AND PROTOCOL
A. Heavy Rainfall/Inclement weather is Observe in MM
Alert Weather Duratio Rainfal Potential Action MMCMMC Action/s

Color Condition n l Impact Level
Code
NONE <2.5mm/h 1 Hour Light None Awareness -Duty team monitors

r daily weather
forecasts from
various sources
-Issues info MMDA
officials
NONE 2.5- 1 Hour Moder Ponding Awareness -Duty team monitors
7.5mm/hr ate Congesti daily weather
on forecasts from
various sources
-Issues info to MMDA
officials/concerned
directors, units’ head
YELLO 7.5- 1 Hour Heavy Pocket Alert -Relays Warning

W 15mm/hr Flooding Information
-Recommends Partly
activation of TF
“UNOS
-Continues
Monitoring &
Assessment of
Impact
-Document Impact
and related
information
-Recommend
Deactivation
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ORANGE 15- 2 Hours Intense Flooding is Preparatory -Relays Warning In

30mm/hr threatening -Recommends Rais
of Alert level of TF
“UNOS” to Orange
-Monitor deployme
and coordinate with
LGUs and MMDRRM
Action Agencies (A
JTF, PCG, NCRPO,
DSWD, DOH-NCHD
additional Resourc
to be put on “GET
SET” status
-Document respons
status of all Units
deployed
-Recommend
Deactivation or
upgrade of Alert
status of TF “UNOS
RED >30mm/hr 2 Hours Torremtial Evacuation Emergency -Relays Warning
on Low Action Information
Lying areas -Recommends putt
for Possible the entire TF UNOS
Flash Flood Alert Level Red
-Continuously mon
situation and
gather/documents
field reports
-Coordinate
Mobilization &
deployment of
resources
-Recommends
activation of
MMDRRMC IMT
-Recommends
Deactivation of TF
UNOS
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B. Tropical Cyclone is Observe in Metro Manila
TC Wind Potential Impact Precautionary Lead Action MMCMMC

Category Speed Measures Time Level Actions/s
Cyclone
Warning
Tropical <61 -Twigs & -The waves on Expecte Awaren Duty team
Depressio km/hr branches of coastal waters d to ess monitors daily
n (TD) small trees may gradually occur weather
PSWS #1 maybe broken develop & within forecasts from
-Some houses of become bigger 36hours various source
very light and higher. issues info to
materials (nipa & -The people are MMDA Official
cogon) may be advised to listen
partially unroofed to the latest
severe weather
bulletin issued by
PAGASA every
six hrs. In the
meantime,
business may be
carried out as
usual except
when flood occur.
-Disaster
preparedness is
activated to alert
status.
Tropical 62-88 -Few big trees -The sea &coastal Expecte Awaren -Duty team
Storm km/hr maybe uprooted waters are d to ess monitors daily
(TS) -Some old dangerous to occur weather
PSWS #2 galvanized iron small sea crafts within forecasts from
roofing maybe -Special attention 24hrs various source
peeled off should be given -Issues info to
to the latest MMDA Official
position, the
direction and
speed of
movement &
intensity and
move towards the
locality
-Outdoor activities
of children should
be postponed
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-Disaster
preparedness
agencies/organiz
ations are in
action to alert
their
communities.
Severe 89-117 -Many coconut -The disturbance Expecte Alert -Relays
Tropical km/hr trees may be is dangerous to d to Warning
Storm(ST broken or the communities occur information
S) PSWS destroyed and threatened/affecte within -Recommends
#3 large numbers of d. 18hrs partial
tree maybe -Watch out for the activation of T
uprooted. passage of the “UNOS” (yello
-Majority of all “eye” of the alert status)
nipa and cogon typhoon indicated -Assessment o
houses maybe by the sudden impact
unroofed or occurrence of fair -Document
destroyed and weather impact
there may be immediately after -Recommend
considerable very bad weather Deactivation
damage to with very strong
structures of light winds coming
to medium generally from the
construction. north.
-There may be -Classes in all
spread disruption levels should be
of electrical suspended and
power and children should
communication stay in the safety
services. of strong
-In general, buildings.
moderate to -Disaster
heavt damage preparedness and
may be response
experienced, agencies/organiz
particularly in the ations are in
agricultural & action with
industrial sectors. appropriate
response to
actual
emergency.
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Typhoon 118- -Many large trees -The situation is Expected Preparat -Relays
(TY) 184 may be uprooted. potentially very to occur ory Warning
in 12hrs.
PSWS #4 km/hr -Most residential destructive to the information
and institution community. -Recommends
buildings of -All travels and raising of Alert
mixed outdoor activities level of TF
construction may should be UNOS to
be severely cancelled. ORANGE.
damaged. -Evacuation to -Assess impac
-Electrical power safer shelters and provide
distribution and should have been update to TF
communication completed since it Commander/D
services may be may be too late puty
severely under this -Monitor
damaged. situation. Deployment
-In the overall, -The disaster and coordinate
damage to coordinating with Metro
affected council concerned LGUs and
communities can and other disaster MMDRRMC
be very heavy. response Action
organizations are Agencies (AFP
now fully JTF,PCG,
responding to NCRPO,
emergencies and DSWD, NCHD
in full readiness to for additional
immediately resources to b
respond to put on “GET
possible calamity. SET” status.
-Document
response statu
of all units
deployed.
-Deactivation o
update of alert
status of TF
“UNOS”
Super >185k -Urges residents -It is expected to Expecte Emerge -Relays
Typhoon m per to beware of bring very heavy d to ncy Warning
(STY) hr widespread to widespread occur in Action information
PSWS #5 damage to damage in all 12hrs -Recommends
structures, affected areas. putting the
particularly old -Storm surges of entire TF to
and dilapidated more than Alert Level
homes and 2meters are also RED.
buildings. Most
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tall trees may be possible in -Continuously

broken, uprooted coastal areas. monitor
or defoliated. -Most resident situation and
and institutional gather/
buildings may be document field
severely reports.
damaged. -Coordinates
-Only a few drops Mobilization
and trees will be and deployme
left standing. of resources.
-Evacuation to -Recommends
safer shelters activation of
should be MMDRRMC
completed early IMT.
as it may already -Recommend
be too late if it deactivation of
hasn’t begun. TF UNOS.
-The disaster
coordinating
councils
concerned and
other disaster
response
organizations
should be fully
responding to
emergencies by
this time or
completely ready
to immediately
respond to
calamity.
C. Strong Ground Shaking Occur in Metro Manila
 Stay Calm, Do protective measure by conducting “Duck, Cover and Hold”
 If possible, duck under sturdy desk or table and hold on to it.
 Stay away from glass windows, shelves, cabinets, and other heavy object.
 After the strong ground shaking, check yourself and everyone on the
operations center for any casualties and injuries.
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 Check for any water and electrical damages, spills of chemical or toxic
materials and control fire which may spread within the operations center.
 Proceed to MMDA Motor Pool/MMDA Parking area/in front of flagpole as

the designated assembly area and check for any possible missing co-
workers/employees.
 Upon declaring the building is safe by competent structural engineer of a

government agency, return to the respective workplace, operate the Radio
Communication Network System and conduct net call to members of
MMDRRMC, MM LGUs, and other National Government Agency for any
report of damages on their locality and possible need of assistance from the
Agency.
 In the event that the MMCMMC building is not safe to occupy, refer to the
MMDA Earthquake Contingency Plan (OPLAN Yakal) for the identification
of the Alternate Emergency Operations Center.
 Monitor update from Phivolcs, broadcast media, social media and the likes
for the source of information regarding the extent of damages caused by
strong ground shaking.
 Advise MMDA officials especially those involve in emergency response on

the extent of damages and areas that need to prioritize for the conduct of
search, rescue and retrieval.
 Advise members of MMDRRMC the activation of the Emergency

Operations Center and the execution of MMDA Contingency Plan for
Earthquake (OPLAN Yakal).
 Conduct information dissemination and report gathering every four hours

from concerned MMLGUs, NGAs, private sector, and volunteer
organizations using SMS, social media, satellite phone, two-way radio and
any other possible means of communication that can be used to gather and
disseminate information.
 Submit Situational Report every twelve (12) hours to MMDA Chairman,

members of MMDRRMC and concerned National Government Agencies
those involved in emergency response.
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OPERATIONAL LINK
COMMUNICATION PLAN
VHF EMERGENCY VHF EMERGENCY VHF EMERGENCY VHF EMERGENCY

RADIO RADIO RADIO RADIO
NORTH SOUTH
EAST QUADRANT WEST QUADRANT
QUADRANT QUADRANT
SATELLITE PHONE
VHF RADIO VHF RADIO VHF RADIO VHF RADIO

VHF RADIO
S
SV SV SV SV
SATELLITE PHONE
V
MMLGU HF RADIO
SATELLITE PHONE MMCMMC HF RADIO NDRRMC /

NGA-NCR VHF RADIO
(MMDRRMC-EOC) SATELLITE PHONE ASSISTING REGION
VHF EMERGENCY Frequency provided by
RADIO NTC 147.500 Mhz
Primary Communication Link
Secondary Communication Link
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ATTACHMENT
A. FLOOD INCIDENTS and RAINFALL CATEGORY COLOR INDICATOR

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B. RELEASING OF REQUESTED DATA OR DOCUMENT
C. METRO MANILA DRRM OFFICERS DIRECTORY
Local Disaster Risk Reduction and Management Officer (LDRRM Officer)
City/ Mobile Landline

Name E-mail Address
Municipality Number Number
927-5914/988-4242 Qcdrrmo@quezoncity.
1 Quezon City Ricardo T. Belmonte, Jr. 0947-8859929
loc 8038 ph
2 Pasig City Bryant Meryll R. Wong 0995-9113006 643-0000 rescue211@yahoo.com
drrmo.marikina@gmail
3 Marikina City Dave C. David 0998-8680414 646-5277
m
mandaluyongtiger63@
4 Mandaluyong City Roald R. Archangel 0917-5681123 8533-2225/1897
ail.com
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info.sanjuan.drrmo@gm
5 San Juan City Saripada Pacusum, Jr. 0927-2634349 238-4333
com
310-6537/288-8811 drrmocaloocan@yahoo
6 Caloocan City Dr James D. Lao 0917-2042424
loc 21 m
0922-8548063 / 921-6009 / malabon.drrmo@gmai
7 Malabon City Roderick D. Tongol
0916-4180725 921- 6029 m
navotasldrrmo@yahoo
8 Navotas City Vonne B. Villanueva 0949-8699324 281-8602 /283-4208
m
9 Valenzuela City Dr. Arnaldo F. Antonio 0917-8204166 352-4000 / 352-5000 afantonio@gmail.com
Richard Raymund R. makatidrrmoffice@yah
10 Makati City 0919-9915099 870-1191 / 870-1460
Rodriguez om
Dir. Arnel Eutacio M. 0915-9155263
11 City of Manila 8565-4316 maniladrrmo@mail.com
Angeles 0932-6622322
Tiong Eng Roland D pcdrrmorescue@gmail
12 Pasay City 0905-493911 8551-7777/833-8512
Tan m
13 Las Piñas City Alejandro Dela Merced 0915-4145534 552-7694 lpdrrmo@gmail.com
Dr. Teodoro B.
14 Parañaque City 0928-5038559 664-4428 pquecdrrmo@gmail.co
Gonzales
drrmomuntinlupa@gm
15 Muntinlupa City Erwin O. Alfonso 0917-5766674 861-6623
om
taguigcitydrrmo@gmai
16 Taguig City Erwin Niño C. Palima 0992-8903880 275-6412 loc 6359
m
Pateros paterosrescuedrrmo@
17 Marko S. Pialago 0928-3425636 642-5159
Municipality il.com
D. FORMS BEING USED TO GENERATE DAILY REPORT

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E. MMDA Resolution on Establishment of MMCMMC

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B. Support Services
OFFICE OF THE CHAIRMAN
COUNCIL SECRETARIAT
I. Introduction
THE METROPOLITAN MANILA COMMISSION

(Presidential Decree No. 824)
As a government response to the urbanization problems and concerns of the

National Capital Region (NCR), an area called Metropolitan Manila comprising of
the four cities (Manila, Quezon, Pasay and Caloocan), and thirteen municipalities
(Makati, Pasig, Mandaluyong, San Juan, Marikina, Malabon, Navotas, Las Piñas,
Pateros, Taguig, Parañaque and Muntinlupa in Rizal Province and Valenzuela in
Bulacan) was designated and legally defined under Presidential Decree No. 824,
that mandated the creation of the Metropolitan Manila and the Metropolitan
Manila Commission (MMC) which was issued on November 07, 1975. Before
that however, the City of Manila and its environs were called Manila and suburbs,
comprising of a smaller area which only shared boundaries with Mandaluyong and
San Juan in the Province of Rizal, Quezon City, Pasay City and Caloocan City.
The Commission in substance was to act as a central government in the
Metropolitan Manila Area to establish and administer programs and provide
services common to the metropolitan area, perform general administration,
executive and policy making functions including the power to tax. MMC was a
Manager-Commission form of government whose executive structure was
composed of the Governor, Vice-Governor and the Commissioners for Planning,
Operations and Finance. Structurally, the MMC had acted like a province over the
area with an executive officer and a legislative body and powers over the
designated area. Contributions of the cities and municipalities comprising the
Metropolitan Manila Area amounting to 20% of their annual income was then the
source of funds for MMC that lasted for fourteen (14) years and two (2) months
until its abolition in January 09, 1990.
METROPOLITAN MANILA AUTHORITY

(Executive Order No. 392)
A subsequent development was the issuance of Executive Order No. 392

on January 09, 1990 by the former President Corazon C. Aquino. The issuance
of Executive Order No. 392 was premised on Section 8, Article 18 of the
Constitution which provides that the Metropolitan Manila Authority (MMA) will
continue to operate as the metro-wide authority in the NCR until Congress shall
have passed a law creating a metropolitan authority. Therefore, the MMA was an
interim body for the governance of the Metropolitan Manila. The Authority has
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jurisdiction over the delivery of basic urban services requiring coordination in

Metropolitan Manila. These basic urban services included among others land use,
planning and zoning; traffic management; public safety; urban development and
renewal; management and control operations during calamities and emergencies
affecting welfare and safety; and sanitation and waste management.
The MMA was governed by the Metropolitan Council composed of mayors

in the area with a Chairman selected for a term of six (6) months. The Council was
assisted by the General Manager and Deputy General Managers for Planning,
Operations and Finance. The Council under the MMA-set-up was responsible for
the following:
1. Formulation of policies on the delivery of basic urban services requiring
coordination or consolidation for the operation of the Authority; and
2. Promulgation of resolutions and other issuances of metropolitan wide
application, approval of a code of basic services requiring coordination, and
exercise of its rule making process.
The MMA that lasted for five (5) was given authority to continue collecting
contributions from the Local Government Units (LGUs) at a reduced amount of
15% of their annual income.

(Republic Act No. 7924)
On March 01, 1995, Congress passed Republic Act No. 7924 creating the
Metropolitan Manila Development Authority (MMDA). Currently, the agency in
operation.
The Metro Manila Council is the policy making body and the governing
board of MMDA composed of the voting members of all the mayors of the
seventeen (17) local government units in Metro Manila, the President of the Metro
Manila Vice Mayors’ League and the President of the Metro Manila Councilors’
League. The ex-officio or non-voting members of the Council are the Heads of the
Department of Budget and Management (DBM); Department of Transportation
and Communication (DOTC); Department of Tourism (DOT); Department of
Public Works and Highways (DPWH); Housing and Urban Development
Coordinating Council (HUDCC) and Philippine National Police (PNP).
The President appoints the Chairman of the Council with a Cabinet rank
together with the General Manager and the three (3) Assistant General Managers
for Planning, Operations and Finance and Administration.
The services under the jurisdiction of MMDA are those basic services
which have metro-wide impact and transcends legal boundaries or which entail
huge expenditures such that it would not be viable for said services to be provided
by the individual LGUs comprising Metropolitan Manila, like:
1. Development planning
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2. Transport and traffic management

3. Solid waste disposal and management
4. Flood control and sewerage management
5. Urban renewal, zoning, land use planning and shelter services
6. Health and sanitation, urban protection and pollution control
7. Public safety
An appropriation of P1Billion was authorized under RA 7924 to maintain

linkages with the LGUs, NEDA, DBM, DOT, DPWH, HUDCC, DOTC, PNP
including People’s Organization and private sector.
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II. Council Secretariat Profile
THE COUNCIL SECRETARIAT
Metro Manila Council is the policy making body of the Metropolitan Manila
Development Authority (MMDA). It is composed of the voting and non-voting
members of the Council. Voting members are composed of the Mayors of the 17
local government units, the President of Metro Manila Vice Mayors’ League and the
President of Metro Manila Councilors’ League. Non-voting members or ex-officio
members are the heads of the Department of Budget and Management (DBM);
Department of Tourism (DOT); Department of Transportation and Communication
(DOTC); Department of Public Works and Highways (DPWH); Housing and Urban
Development Coordinating Council (HUDCC) and Philippine National Police (PNP).
Local Government Units comprising Metropolitan Manila are the cities of Las Piñas,
Manila, Quezon, Parañaque, Makati, Caloocan, San Juan, Pasig, Marikina,
Muntinlupa, Valenzuela, Mandaluyong, Malabon, Navotas, Taguig, Pasay and the
Municipality of Pateros.
The Council Secretariat provides technical secretariat support to the Metro Manila
Council. Aside from performing its basic function, it also renders the following tasks:
1. Draft proposed resolutions/regulations and other issuances

2. Sends invitation to Council member/other offices/stakeholders and
confirm
their attendance
3. Prepares agenda and conducts research on the proposed topic
4. Prepares transcription of the Minutes of the Meeting and report thereof
5. Publication in the Official Gazette or newspaper of general circulation of
the
Resolutions / Regulations approved by the Council approved by the
Council
6. Registration of approved resolution/regulation with the Office of the
National
Register (ONAR), U.P. Law Center
6. Preparation of folders / kits needed by the Council
7. Attends to registration of Council and guests during the meeting
8. Editing the raw transcripts of the Council Meeting
10. Attends to Committee and other special group meetings
11. Assists callers and researchers’ inquiries on Council matters
12. Coordinate with the LGUs and other Offices concerning issues raised
13. Submit attendance of mayors during the Council meeting to the Office of
Budget Management Division, MMDA for payroll preparation and
monitoring
of Council members
14. Seeks the signatures of Metro Manila mayors on approved resolutions /
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Regulations
15. Perform other directive that maybe assigned by the Chairman
______________________
Reference: R.A. 7924
Council Meeting During the Pandemic
The COVID-19 pandemic in 2020 has forced the Metro Manila Council to hold on line
meetings through zoom teleconferencing where approval of issuances by the mayors
were affixed thru electronic signature or e-sign. Invitations were sent either thru viber
or messenger.
The Council Secretariat also provides assistance to special meetings called for the
purpose.
Currently, there are eleven (11) manpower requirements of the Council Secretariat
composed of the following:
1.Board Secretary V
2. Local Legislative Staff Officer V (2)
3. Local Legislative Staff Officer IV (3)
4. Local Legislative Staff Assistant I
6. Stenographer Reporter II
7. Reproduction Machine Operator II
8. Administrative Assistant
DEFINITION OF TERMS
Council – herein referred to as Metro Manila Council is a body composed of Metro

Manila Mayors, the Chairman of MMDA, the President of the Metro Manila Vice-
Mayors’ League and the President of Metro Manila Councilors’ League
Chairman – refers to the head of the Authority or the Presiding Officer during the
Metro Manila Council meeting
Manila Council – refers to the policy making body of the Authority
Authority – refers to the powers embodied under EO 392 of Metro Manila Authority
and RA 7924 creating Metropolitan Manila Development Authority
Commission – refers to Metro Manila Commission embodied under PD 392
Meeting – refers to gathering of mayors and other officials during the Metro Manila
Council Meeting and other meetings
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Secretariat – refers to the Council Secretariat tasks to deliver technical, consultative

and secretariat support to the Metro Manila Council
Quorum – refers to the majority number of voting members of the Metro Manila
Council who are present during the meeting
Member – is a part or affiliate of the body
Proceeding – refers to a series of activities or events
Vote – is a formal indication of a choice between 2 or more candidates or courses of

action expressed typically through a ballot or a show of hands or a voice
Resolution – is the action of solving a problem or dispute
Regulation – is an action or process of regulating or being regulated
Ordinance – is a piece of legislation enacted by a municipal authority
Committee – a group of people appointed for a specific function, typically consists

of members of a larger group
Acts – Statue or judgement
Executive Order – a rule or order issued by the president to an executive branch of

government and having the force of law
Decree – is a rule of law usually issued by a head of state according to certain

procedures
Republic Act – is a piece of legislation used to create policy in order to carry out the
principles of the Constitution
Executive Committee – or Board of an Organization, is a committee within that

organization which has the authority to make decisions and ensures that these
decisions are carried out
Ad-Hoc Committee – is a committee formed for a specific task or objective and

dissolved after the completion of the task or achievement of the object
Agenda – a list of items to be discussed at a meeting
Official Gazette – is the public journal and main publication of the government of the
Republic of the Philippines
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Publication – the action of making something generally known
Referendum – a general vote by an electorate on a single political question that has

been referred to them for a direct decision
League – refers to alliance or affiliation
Metropolis – is a very large and densely industrial and commercial city
Metropolitan – is an inhabitant of a Metropolis
Agency – a business or organization established to provide a particular service,

typically one that involves transaction between 2 other parties
Majority – a great number
Appropriation – a sum of money or total of assets devoted to a special purpose
Representative – standing or acting on behalf of another especially through

delegated authority
LGU – refers to the 17 Local Government Units comprising Metropolitan Manila

Development Authority
MMA – Metropolitan Manila Authority
MMC – Metro Manila Commission
GENERAL INFORMATION ABOUT THE AGENCY
The chronicle of Metropolitan Manila Development Authority traces back to the

referendum held on February 27, 1975 when the former President Marcos was given
the authority to restructure the local governments of the 4 cities and 13 municipalities
of the Greater Manila Area into an integrated unit of manager or commission form of
government. By virtue of P.D.824 it created the Metropolitan Manila and the
Metropolitan Manila Commission to act as a central government to establish and
administer programs and provide services common to the area. The territorial
jurisdiction referred thereto are the cities of Manila, Quezon, Pasay and Caloocan
and municipalities of Makati, Mandaluyong, San Juan, Las Piñas, Malabon, Navotas,
Pasig, Pateros, Parañaque, Marikina, Muntinlupa, Taguig in the province of Rizal,
and Valenzuela in the province of Bulacan, all of them clustered together to be known
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as Metropolitan Manila. Structurally, the Metro Manila Commission acted like a

province over the area that governs Metropolitan Manila.
METRO MANILA COMMISSION 1
The Metro Manila Commission was headed by a Chairman or Governor, Vice-

Chairman or Vice-Governor and Commissioners for Planning, Operations and
Finance. They were all under the direct supervision of the President. The tasked of
the Commission mostly deal with tax and revenue collection as well as deliveries of
basic services pertaining to road management, health and garbage disposal.
Sangguniang Bayan then composed of barangay captains and sector
representatives of the society was in-charged in drafting resolutions, regulations and
other issuances in this Commission type of governance, and became effective only
upon approval of the body.
______________________
Reference:
1. P.D. 824
They were recommended by the Commission to the President who had the power to
amend, revoke or modify the act of the Commission. Metro Manila Commission or
MMC under its first governor Madame Imelda R. Marcos was highly identified by
Metro Aides along the streets wearing red and yellow uniform with broom in tow.
MMC source of funds was derived from the local governments comprising the
Metropolitan Manila equivalent to 20% of their annual income. The Commission
lasted for 14 years until its abolition on January 09, 1990.
Metro Manila Authority1
Metro Manila Authority (MMA) replaces MMC under PD 824. It was created by virtue
of Executive Order No. 392 entitled “Constituting the Metropolitan Manila
Authority Providing for Its Powers and Functions & Other Purposes”. It was
issued on January 09, 1990 by former President Corazon C. Aquino in order respond
to the pressing needs of the basic services of Metropolitan Manila, referring
otherwise to Art. XVIII, Sec. 8 of the Constitution which states that “until otherwise
provided by the Congress, the President may constitute the Metropolitan Manila to
be composed of all heads of local government units comprising Metro Manila” It
demands for a unified consolidations and coordination of the basic services among
the component cities and municipalities of Metropolitan Manila that necessitates an
urgent devolution of the powers and functions of Metropolitan Manila to an interim
authority. MMA retains the basic autonomy of the local government units to their local
executives and local legislative assemblies but having limited jurisdiction only to the
delivery of basic urban services that requires coordination in Metro Manila. These
urban services are land use, planning and zoning; traffic management; public safety;
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urban development and renewal management and control operations during

calamities and emergencies affecting welfare and safety; sanitation and waste
management.
Unlike the MMC which authorized the Sanggunian Bayan to draft legislative actions
for the Commission, the MMA on the other hand was governed by the
Metropolitan Manila Council2 as policy making body of the Authority. Herein
referred to as the Council, it was composed of voting and non-voting members. The
chairman was selected among the mayors serving the office for a term of 6 months
and was assisted by the General Manager and three (3) Deputy General Managers
for Planning, Operations and Finance. Voting members were the Mayors of the 4
cities and 13 municipalities while non-voting members were Secretaries of the
Departments of Transportation and Communications (DOTC); Public Works and
Highways (DPWH); Budget and Management (DBM).
______________________
Reference:
1. E.O. 392
2. Sec. 4, R.A. 7924
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The Council shall be responsible for the:
1. Formulation of policies on the delivery of basic services requiring

coordination or consolidation for the operations of the Authority;
2. Promulgation of resolutions and other issuances of metropolitan-wide
application, approval of a code of basic services requiring coordination and
exercise of its rule-making powers.
Services rendered by MMA is extended to metropolitan-wide and common problem

in metropolis and even those transcending local boundaries, in contrast to the
function of the local government that concentrates only to issues and problems
concerning their own political jurisdiction. As coordinative body, the LGUs would then
submit their plans and priorities to MMA for integration to sectoral and regional plans.
Likewise, the Authority also provides the necessary technical assistance needed by
the LGUs in the preparation of their local development plan and in conformity with
the policy of the regional plan. It reviewed legislations proposed by the legislative
assemblies to ensure consistencies among the local government units
comprehensive plan.
The Authority is required to undertake a periodic review of its functions,

organizational structure and impacts of their programs and projects and submit the
same to the Office of the President for review.
The MMA that lasted for 5 years was given the authority to continue collecting their
shares from the local governments at a reduced amount of 15% of their annual
income.
Metropolitan Manila Development Authority1
On March 1, 1995, The Metropolitan Manila Development Authority was created by

virtue of RA 7924. It replaces the Metro Manila Authority (MMA) constituted under
EO 392. It is attached to the Office of the President for policy and program
coordination. Section 6 of RA 7924 cited Metro Manila Council as the governing
board and policy making body of the Authority with primary functions as follows:
1.The Council shall be the policy making body of MMDA

2. It shall approve metro-wide plans, programs and projects and issue rules and
regulations and resolutions deemed necessary by the MMDA to carry out the
purposes of this Act
3. It may increase the rate of allowances and per diems of the members of the
Council; it shall fix the compensation of the officers and personnel of the MMDA,
and approve the annual budget thereof for submission to the Department of
Budget and Management (DBM)
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4. It shall promulgate rules and regulations and set policies and standards for
metro-wide applications governing the delivery of basic services, prescribe and
collect service and regulatory fees, and impose and collect fines and penalties
______________________
Reference:
1. Sec. 6, R.A. 7924
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From the commission type of government of MMC to authoritarian form of

governance under MMDA, it has envisioned Metro Manila to become a humane
world class metropolis livable and physical environment for all. Recent growth and
development of many localities in Metro Manila qualified other municipalities to
become city with the Municipality of Pateros as the only non-city left.
For the initial operation of MMDA, an appropriation of P1Billion1 is authorized under

RA 7924 to maintain linkages with LGUs, NEDA, DOT, DOTC, DPWH, DBM,
HUDCC and PNP as well as NGOs and POs and private sector.
ORGANIZATION AND RESPONSIBILITIES
The Chairman is the Chief Executive Officer of the Authority and the Presiding
Officer of the Council. He is appointed by and holds office at the pleasure of the
President of the Philippines and is subject to disqualifications and prohibitions of
a member of a cabinet. He performs functions 2 such as:
1. Appoint, subject to civil service laws, rules and regulations all subordinate
officers and employees who shall enjoy security of tenure and may be
removed only for cause in accordance with law. He is also authorized to
engage the services of experts/consultants either on full time or part time
basis, as may be required in the performance of his functions and duties as
may be determined by him;
2. Execute policies and measures approved by the Metro Manila Council and be
responsible for the efficient and effective day-to-day management of the
operations of the MMDA;
3. Prepare the annual budget for the operations of the MMDA for submission to
the Council;
4. Submit for consideration of the Council such other policies and measures as
may be deemed necessary to carry out the purposes and provisions of this
Act;
5. Subject to the guidelines and policies set by the Council, prepare the staffing
pattern and fix the number of subordinate officials and employees of the
Authority for approval by the Department of Budget and Management;
6. Discipline subordinate officials and employees under the provisions of law;
7. Submit development plans and investment programs to NEDA for integration
into the Medium-Term Philippine Development Plan (MTPDP) and public
investment program;
8. Enter into contracts, memoranda of agreement and other cooperative
arrangements with local government and executive departments and
agencies of the national government, POs, NGOs, and the private sector for
delivery of required services within Metropolitan Manila;
9. In coordination with NEDA and the Department of Finance, Interface with the
foreign assistance agencies for purposes of obtaining financing support,
grants and donations in support of the programs and projects;
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______________
Reference:
1. Sec. 10, R.A. 7924
2. Sec. 7, R.A. 7924
10. Prepare an annual report on the accomplishments of the Authority at the close
of each calendar year for submission to the Council and to the President of
the Philippines; and
11. Perform such other duties as may be assigned to him by the President or by
the Council.
The term of office of the voting members shall be coterminous with the offices or
positions they hold or until the expiration of their term of office as mayors or as
president of organization they represent.
Under the MMDA set up, the Chairman is assisted by a Deputy Chairman, General
Manager, GM for Finance and Administrations, GM for Planning and
Operations. These officers are all presidential appointees.
Proceedings1
The Council shall adopt internal rules of procedures which shall govern its
proceedings. Until such rules shall have been adopted, the proceedings of the
Council shall be as follows:
1. Meetings – the Council shall hold meetings once a month and such special
meetings as may be needed upon the call of the Chairman or of 1/3 of the
voting members of the Council.
2. Quorum – In order to transact business, there shall be present in the meeting
a quorum consisting of a majority of the regular members of the Council.
Quorum consists ½ +1 of the voting members present during the meeting
including the Chairman.
3. Presiding Officer – The Chairman shall preside over the regular or special
meeting of the Council. In case of his absence or temporary disability and
there being a quorum, voting members present during the meeting shall elect
from among themselves to preside over the meeting.
4. Standing Committee – The Council may create Standing Committees which

shall consider, investigate, hold public hearings or take action on the matters.
5. Vote Requirement – A majority vote on any matter, there being a quorum,

shall be sufficient.
___________________
Reference:
1. Rule III, Sec. 10, IRR of R.A. 7924
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6. Forms of Acts –
6.1 The judgement, opinion, sense or will of the Council on any subject matter
being taken up may be expressed either by resolution, order or vote. When it
commands, it is by an order. But facts, principles, its own opinion or purposes,
are most expressed in the form of resolution. The term of vote may be applied
to the result of every question decided by the Council.
6.2 Where the will or act is made pursuant to or by virtue of the exercise of its
regulatory power related solely to metro-wide services, such act be dominated
as MMDA Ordinance or Regulation.
6.3 MMDA Resolutions, Regulations and Ordinances shall be numbered
consecutively throughout the calendar year and continuously from year to
year, using the last 2 digits of the calendar year in which it is enacted, followed
by its denominated number.
6.4 The Authority shall publish, circulate or post notices of its ordinances,
regulations and resolutions and other issuances to afford interested parties
the opportunity to submit their views thereon.
7. Publication and Effectivity of MMDA Ordinances and other Issuances 1
7.1 Within 10 days after approval, certified true copies of MMDA Ordinances,
Regulations, Resolutions and other issuances shall be published in full in
two (2) newspapers of general circulation, Official Gazette and Office of
the National Registration at UP Law Center.
7.2 The MMDA Ordinances or Regulations and other issuances shall become
effective fifteen (15) days from date of publication unless a different date
is fixed therein.
COMMITTEES-COMPOSITION, POWERS, FUNCTIONS AND PROCEDURES2
The Council shall be responsible for the formulation of rules, policies and procedures
on the delivery of basic services requiring coordination/consolidation in Metropolitan
Manila for the operations of the Authority. It shall have regular Committees which
shall consider, investigate, hold public hearing or take actions within the scope of its
functions and on other matters referred to them.
Committee Composition – a Committee shall be composed of a Chairman, Vice –

Chairman and at least 3 members. The members of each Committee shall be
nominated by the Chairman thereof and to be confirmed by the Council.
______________
Reference:
1. Rule III, Sec. 10.7, IRR of R.A. 7924
2. MMC Resolution No. 12, Series of 1990
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Committee Procedure – The Committee shall function in the following manner:
1. The Chairman of the Committee shall from time to time, convene the
Committee to a meeting provided that if the Chairman fails/refuses/neglects
to convene such meetings, the Committee may, upon written request of a
majority thereof, call for and convene such meetings;
2. All proposed regulations/resolutions/issuances referred to the Committee
for study/investigation/recommendation shall be considered in the
Committee meeting and shall report the result thereof to the Council for
further deliberation and consideration
Creation of Ad-Hoc Committees, Executive Committee and Sub-Committee

Ad Hoc-Committee
The Council, may from from to time also create an ad hoc committee for special
purposes and which shall cease to exist as soon as their reports have been submitted
to, and acted on by the Council. Ad-Hoc Committee shall be independent from the
regular committees but the procedure thereof shall be the same rules governing
regular committees.
Executive Committee (Execom)
The Council may decide to create an Executive Committee taking into account the
geographical representations thereon. Executive Sessions of the Council shall be
held behind closed doors where decisions thereto are considered confidential. The
restriction and ban on secrecy may be lifted by a 2/3 vote of the Council. Any member
who violates on the secrecy may be excluded from attending executive sessions.
Decision of the Executive Committee in Executive Session shall be binding if ratified
by majority vote of the Council.
Sub-Committee
The Committee shall have the power to create sub-committees and delegate to the
latter such functions as may be necessary.
Regular Committees of the Metro Manila Council 1
1. Committee on Laws, Rules and Internal Affairs – All legal

matters/controversies referred to the Council including the legality of contract
entered into by the Authority; all matters affecting the organization and
reorganization, functions and interrelations of offices of the Authority and
Local Government Units; the codification of ordinances and review and
upgrading of the Rules of Council.
______________
Reference:
1. MMDA Resolution No. 61, Series of 1990
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2. Committee on Appropriations – All matters relating to appropriation of funds

for expenditures of the Authority, the payment of public indebtedness, auditing
and adjustments and expenditures, claims against the Authority, and in
general, all matters relating to disbursement of funds of the Authority.
3. Committee on Ways and Means – All matters relating to the collection of

revenues, fees and other sources of revenues for the Authority.
4. Committee on Sanitation and Waste management – All matters relating to

the promotion and maintenance of sanitary and healthful environment within
the Metropolitan Manila.
5. Committee on Public Safety – All matters relating to the Police and Fire
Departments, regulations affecting the welfare and safety of the public,
general orders, enforcement of laws, ordinances, regulations and
maintenance of public order, prevention and abatement of public nuisances
and enforcement of existing laws and local ordinances within Metro Manila as
they affect public interest and general welfare.
6. Committee on Public Works and Traffic management - All matters relating

to engineering and traffic operations in Metro Manila including flood control,
construction and improvement of roads and bridges, water distribution and the
modernization of power and utility facilities, the conduct and operation of
public and private vehicles to facilitate orderly movement, the preparation and
development of a unified and coordinated urban traffic activities, traffic
engineering requirements including the construction of waiting sheds,
restoration of pavements excavated by the PLDT and MWSS, repair of
damaged manholes and replacement of missing ones, replacement of
damaged or missing street signs and rehabilitation of street lights.
7. Committee on Infrastructure – All matters relating to the massive

infrastructure development in the metropolis, specifically for vertical
engineering projects such as repair construction of institutional buildings,
shrines, monuments, and other matters pertaining to the proper
implementation of the National Building Code.
8. Committee on Urban Development and Renewal Land Use, Planning and

Zoning – All matters relating to the preparation of an integrated and
comprehensive master plan for the physical, economic, socio-cultural,
religious and other aspects of the present and future development of the
Metropolitan Manila, such as land use plans and policies, zoning ordinances
for each of the LGUs and the formulation of a system of administering the use
of land.
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9. Committee on Health – All matters pertaining to health and other health

related services in Metropolitan Manila which include efficient and effective
utilization of public health dental, sanitation and hospital services,
development of new health facilities and delivery of sufficient health services
for all levels of health care, formulation of guidelines, standards, systems and
programs related to health administration.
10. Committee on Social Services and Livelihood – All matters pertaining to

various services for the benefit of the public; plans and programs to improve
conditions of the poor and disabled; promotion of the welfare and social
conditions of children in Metro Manila that include outreach feeding programs,
establishment of Boys Town and Girls Town and Adolescent Center for young
adults that needed counseling; setting up of Drug Rehabilitation Center and
walk-in clinics for out-patient service for suspected drug users and livelihood
programs to sustain the basic needs of the public.
11. Blue Ribbon Committee – All matters pertaining to the investigation or

inquiries designed to acquire informative facts and circumstances relating to
complaints and/or matters that may be referred to it by the Council.
12. Committee on Public Affairs – All matters relating to the relationship of the
Council and other government offices and agencies
13. Committee on Public Relations – All matters relating to information program

which include the production of information materials, documentation of
events involving the Council, public information dissemination through
publications and broadcast media programs and projects.
14. Committee on Education – All matters relating to a complete, adequate and

integrated systems of education such as establishment of free education in
elementary and secondary level, scholarship grants, student load program,
subsidies and other incentives to deserving students, non-forma/informal
learning systems, out of school youth study programs.
15. Committee on Entertainment and Culture – All matters relating to

entertainment and cultural programs and projects in Metro Manila such as film
and music festivals and other cultural activities depicting traditional Filipino
heritage.
16. Committee on Sports – All matters pertaining to sports development

program, health and physical fitness in Metro Manila
17. Committee on Housing – All matters pertaining to housing programs and

relocation of squatters to enhance the urban quality of life in Metro Manila
______________
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Reference: MMDA Resolution No. 61, Series of 1990

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Report of Committees, Discharge

1. Report of Committees shall be forwarded to the Council for approval;
2. In case of failure by the Committee to submit report, majority members of the
Council may petition the said Committee to be discharged. The Council may
decide on the matter
3. When a matter is referred to 2 or more committees, the corresponding
committees may submit a joint or separate report
4. The Council may create two (2) divisions of eight (8) to deliberate the issue/s.
The decision of each division will be binding if ratified by a simple majority
vote of the Council
Council Secretary – The Council Secretary shall establish the necessary technical,
consultative and secretariat support.
Legislative Review – If the City or Municipal Ordinance is strictly for local

application, it is not subject for review by the Council. However, if the proposed
legislation touches on basic services in Metro Manila, same is subject for review by
the Council.
Agenda and Order of Business1
1. One-minute solemn prayer

2. Roll call of members
3. Reading of the proceeding session and approval of the same. Provided
however, that the reading may be dispensed with upon the approval of a
majority of the member present
4. Privilege hour
5. Agenda – reading of the business for the day and reference
6. Approval/Disapproval – of proposed resolutions/regulations presented
7. Termination of unfinished business during the session immediately
preceeding
8. Question and answer hour
9. Other matters/business – the Chairman may submit for the Council’s
consideration any urgent matter which not included in the Agenda
Minutes of the Meeting
1. Nature of meeting: regular or special

2. Date and place of session
3. Statement whether the minutes of the previous meetings were approved,
reading dispensed with and date of said meeting
4. Statement regarding the presence of the Chairman and members in
attendance
5. All motions made except those withdrawn
6. Point of order and appeals, and results thereof
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7. Duration of the meeting, stating the time of commencement and time of

adjournment
8. Report of Minutes shall be signed by the Council staff who prepared the
minutes to be attested by the Council Secretary
______________
Reference:
1. MMDA Resolution No. 12, Series of 1990
Filing, Consideration and Approval of Resolutions/Regulations and Other
Issuances
1. Proposed resolutions/regulations/issuances filed with the Council Secretariat

shall be acted upon appropriately
2. Discussion, Debate and Final Action – Proposed
Resolution/Regulation/Issuances shall be calendared and after the
sponsorship/presentation, the Council shall proceed to deliberate, debate,
discuss, amend and/or otherwise take final action on the matter. The
amendment, if any, shall be voted upon, after discussion. However, the
Council may first decide to refer the matter to the Committee for further
study/comment and recommendation. The Committee may conduct public
hearing on the subject matter and submit result to the Council for ratification.
3. Words desired to be excepted and stricken from the records by any member
shall be stated aloud by the Chairman, and the member who uttered the
same shall not be held liable to answer for nor subject to censure by the
Council, except that when the words desired to be excepted were used
repeatedly by the member uttering the same. Such words offensive to a
member or other person’s sensibilities the member who uttered the same
shall be subject to censure by the Council.
Voting – If the question is not debatable or debate has been closed, the Chairman
shall put
the same to vote
1. Those in affirmative shall raise their right hand or rise from their seats;
2. No member can vote on a question which he has a direct or personal
pecuniary interest. This does not preclude any member from voting for
himself as candidate for any position in the Council;
3. A member can change his vote only before the Chairman has announced
the result of the voting. After the announcement, a member can change his
vote only unanimous consent;
4. Any member may be allowed to explain his vote in not exceeding five (5)
minutes;
5. No member may be compelled to vote. He may however, abstain from
voting;
6. No motion or question shall be entertained after the voting.
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Reconsideration – After a report, motion, resolution or proposed ordinance has

been adopted or lost, a member may present a motion for reconsideration of the
matter if it is still within the control of the Council.
Motions – Every motion filed by a member shall be included in the agenda. The
following rules shall be allowed in determining the order of preference of motions:
1. When a motion has been presented, the Chairman shall submit the same to
the Council for consideration. If in writing, the Chairman shall require the
Council Secretary to read it unless the reading is dispensed with. A motion
may be withdrawn at any time before a decision is made thereon.
2. When a question is under debate, no other motion except to adjourn, to
declare a recess, or to lay on the table, shall be entertained.
______________
3. Motions to postpone to a definite date, motions to defer action and motions
to postpone indefinitely shall have preference in that order.
4. No motion or proposition pertaining to a subject different from that under
consideration shall be entertained under any guise or color.
5. A motion to strike out or to insert is indivisible. But if the motion is to strike
out has been lost, it shall not preclude an amendment.
6. A motion to read any part of these rules is equivalent to a call to order and
takes precedence over other motion except that to adjourn.
Suspension of Adjournment – Session of the Council shall be adjourned upon the

termination of the business. Provided, however, that it may be suspended or
recessed in proper cases.
Unparliamentary Acts and Words – Sanctions, acts, words and declarations which
personally offend any person or public institution shall be declared unparliamentary.
Question of Privilege – Questions relating to the rights and privileges of the Council
or any of its members shall take precedence over all motions except those relating
to adjournment and recess.
1. Any member may interrupt another member’s speech when required by

urgency and immediate action is called for as when a speech which is being
read or delivered cannot be heard;
2. Those relating to matters pertaining to the comfort and convenience of the
members of the Council;
3. Those relating to the organization of the Council;
4. Those relating to freedom from noise, interference and conduct of each
member;
5. Those relating to the punishment of member for disorderly conduct or other
offense;
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6. Those relating to the accuracy of published reports.
Privilege Questions – shall include, beside questions of privilege, a call for the order
of the day and privilege motions relating to adjournment and recess
1. A call or the order of the day demands that the Council shall conform to the
order of business and such motions need not be seconded;
2. Any member shall have the right to demand that the order of business be
complied with.
Point of Order – All points of order may be raised at any time and such questions
shall be resolved by the Chairman immediately. The decision of the Chairman may
be appealed to the Council and a majority vote shall be sufficient to confirm or
reverse the decision made.
Privilege Speech – A member desiring to deliver a privilege speech may, with the
recognition of the Chairman speak for not more than thirty minutes (30).
______________
Appearance or Report of Department Head – Any MMDA Official or employee
may be summoned in aid of legislative functions of the Council or its Ad-Hoc
Committee to report matters pertaining to his department. The Council or the
Committee concerned may take such action provided for by Sec. 3 par. F of RA 1319
otherwise known as anti-Graft and Corrupt Practices Act, in case of failure of the
MMDA Official/employee to comply with summons or requests within a reasonable
time without proper justification.
Supplementary Rules – In the absence of specific provision in these rules

applicable to a given situation, the pertinent provisions of the rules governing the
proceedings of a City Council shall be made applicable which shall be deemed
supplementary to these rules. In the absence of specific rules or provisions in the
rules of both the Metro Manila Council and the City Council, the Roberts Rules or
Orders shall govern. However, the Metro Manila Council may adopt such rules to
govern the situation not herein contemplated, consistent with the provisions of RA
7924, supra, and in keeping with the tenets of fair play and justice.
Amendatory Provisions – Any amendment to these rules may be made by filing a

written motion which shall contain the proposed amendment and reason thereof. The
motion shall be filed at least one (1) week before its consideration and a 2/3 vote of
all members of the Council is required for the approval of the amendment.
Review of Rules of the Metro Manila Council – The Committee on Rules shall
conduct a continuing study, review and evaluation of the existing rules of the Council
and prepare an updated set of rules which shall be attended with the needs of the
Council.
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OPERATING PROCEDURE OF THE COUNCIL SECRETARIAT
A. Face-to-face meeting
1. Council Secretariat receives instruction from the Chairman for a meeting

2. Gathering of topics. Calling different offices of MMDA for topics to be
included in the Agenda
3. Scheduling
4. Council Secretariat prepares folders needed by mayors
5. MMC Meeting – Agenda/Proposed Resolution Presentation / Discussion /
Approval
5.1 If proposed resolution is approved by MM Mayors during the
meeting
 Secularization of resolution/regulation to all voting members to
secure individual signatures
5.2 If proposed resolution is disapproved/deferred by the Council-
 Draft resolution is referred to Technical Working Group for
further study
6. Publication to newspaper, Official Gazette and Registration with Office of
National Registration (ONAR)1
______________
Reference:
1. E.O. No. 292, Book VII / Chapter 2 Rules and Regulations
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B. ZOOM TELECONFERENCING DURING THE PANDEMIC
1. Council Secretariat receives instruction from the Chairman for a meeting

2. Gathering of topics. Calling different offices of MMDA for topics to be
included in the Agenda
3. Create Zoom Meeting link
4. Sends notice of meeting to the Council members and other stakeholders
with the link link thru viber and/or messenger where confirmation of
attendance is accomplished by the same method
5. On line MMC Meeting – Agenda/Proposed Resolution Presentation /
Discussion / Approval
a. If proposed resolution is approved during the meeting
 Approval of mayors are signified thru e-signatures1
b. If proposed resolution is disapproved, deferred by the Council-
 Draft resolution is referred to Technical Working Group for
further study
6. Publication to newspaper, Official Gazette and Registration with Office of
National Registration (ONAR)
Control of Records and Documents
Once the proposed Resolution/Regulation is approved by the Council, same is

subject for numbering using the last digits of the current year followed by the number
of resolution/regulation being approved for the year in a chronological order. Original
copies thereof are kept at the Office of the Council Secretariat.
Distribution of Copies of Approved Resolution/Regulation:
1. Local Government Unit

2. Public Information Office / Public Affair Staff
3. Legal Office
4. Record Division
5. MMDA Library
6. Proponent of approved Resolution/Regulation
7. Concern Agency/Stakeholder
8. Newspaper/Official Gazette
9. Office of the National Administration Registration (ONAR) U.P Law Center
10. Council Secretariat
Original copies of documents are considered confidential. Researchers requesting

for a copy of the documents are provided with a certified true copy thereof.
______________
Reference:
1. R.A. 8792 / E.O. 810
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III. Organizational Structure and Functions
Board Secretary V
1. Exercises overall control and supervision of the Council Secretariat staff

2. Prepares agenda and shall attest to the Minutes of the Council meeting
3. Reviews / prepares regulations/resolutions involving basic urban
services in Metropolitan Manila and shall review/prepare
papers/communications affecting Council Secretariat as maybe
assigned to him by the Chairman or the Council;
4. Attends to meetings;
5. Carry out or enforce or cause to be enforced orders of the Council when
such functions devolve upon him
6. Prepares and signs the budget of the Council Secretariat
7. Performs other functions as may be assigned to him by the Chairman
Local Legislative Staff Officer V
1. Assists the Board Secretary in the control and supervision of Council

Secretariat staff
2. Reviews and drafts proposed resolutions and other MMC issuances
3. Sends out notices of all sessions, other meetings and public hearings
4. Circularized signatures of Metro Manila Mayors and other voting
members of the Metro Manila Council regarding approved issuance/s
during the Council meeting
5. Performs other functions as may be assigned from time to time
Local Legislative Staff Officer IV
1. Assists the Local Legislative Staff Officer V in the preparation of MMDA

MMC issuances and other documents during the meeting4
2. Conducts legislative researches
3. Prepares highlights/minutes of the meeting and other special
conferences
4. Assists in securing the signatures of mayors and other voting members
regarding MMC issuances
5. Coordinate with LGUs and other offices regarding issue raised
6. Prepares folders/documents needed by participants during the meeting
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1. Take charge in the computerization of records, communications and

other documents of the Office of Council Secretariat
2. Coordinates with other services as regards to the operational
implementation of computerized data of the Council
3. Develops effective, efficient and well documented program
4. Performs other functions as may be assigned
Stenographic Reporter II
1. Takes and transcribes shorthand notes verbatim of testimonies of

witness, lawyers, hearing officers and judges in criminal, civil, special or
administrative proceedings
2. Takes dictations, re-decisions or orders from judges or Hearing Officers
and may take dictations
3. Types decision, pleadings or orders in prescribed format
4. May prepare notice of subpoenas, prepares transcripts of stenograph
notes for review by appropriate supervisors
5. Does other duties that maybe assigned from time to time
Local Legislative Staff Assistant
1. Encodes reports, letters, communications, resolutions and regulations

2. Assists in maintaining a systematic record of proposed resolutions and
regulations
3. Answers telephone calls and makes official phone calls as directed by
immediate supervisor
4. Assists in the preparation of Council folders/reproduces materials needed
during Council meetings
5. Performs other related tasks that may be assigned from time to time
Reproduction Machine Operator II
1. Produces xerox/copies of documents

2. Publication and registration of resolutions/regulations and other MMDA
issuances with the Official Gazette and Office of the National
Registration (ONAR) U.P Law Center
3. Keep a compilation in an orderly manner of all
ordinances/resolutions/regulations and other issuances which have
been approve by the Council and issue copies thereof upon request of
interested parties
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4. Assists in the packaging of folders needed during the Council Meeting

and other conferences
5. Provides assistance to researchers and callers inquiry regarding
Council matters
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IV. Quality Policy

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V. Methodology
A. Methodology 1 (Face to Face Meeting)

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B. Methodology 2 (Zoom Meeting)

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PUBLIC AFFAIRS STAFF
I. INTRODUCTION
The Public Affairs Staff (PAS) of the Metropolitan Manila Development

Authority (MMDA) is responsible for the dissemination and production of materials
such as official press, video and photo releases and statements and other official
documents, intended for internal and external stakeholders regarding the mandates
of the Authority, including but not limited to, flood control, solid waste, and traffic
management.
It is also tasked by the MMDA Chairman and heads of other departments to

handle coverage of institutional events and undertakings involving the Authority.
All information and materials produced from the PAS will only be released to
the public with proper authorization from the Authority.
Purpose and Scope of Operations Manual
To describe the duties and responsibilities as well as the step-by-step

operating procedure of the MMDA’s Public Affairs Staff.
II. DEFINITION OF TERMS AND ACRONYMS
Authority refers to the Metropolitan Manila Development Authority

Office refers to the Public Affairs Staff
Permanent refers to a regular employee
Casual refers to employees under contractual or casual appointment; entitled
to the same benefits enjoyed by regular employees
Job Order pertains to a contractual employee or a non-regular employee, with no
employer-employee relationship.
Photo official photos with caption to be disseminated to various media
Release organizations
Press also known as a news release. It serves as an official announcement
Release of the Authority to be disseminated to various media organizations.
MMDA Metropolitan Manila Development Authority
PAS Public Affairs Staff
PCRMU Public Concerns and Response Management Unit
PIO Public Information Office
DMG Digital Media Group
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III. GENERAL INFORMATION ABOUT PAS AND ITS AREAS OF OPERATION
Aside from dissemination of information, the PAS also assist the media, as
well as general public, by providing them with relevant data and documents about
the Authority’s programs and projects. It is responsible for the production of
Information, Education and Communication (IEC) materials, such as official press,
video and photo releases and statements and other official presentations (AVPs),
intended for internal and external holders regarding the mandates of the Authority,
including but not limited to, flood control, solid waste, and traffic management.
It is also tasked by the MMDA Chairman and heads of other departments to

handle coverage of institutional events and undertakings involving the Authority.
PUBLIC INFORMATION OFFICE (PIO)
The Public Information Office (PIO) is tasked to manage a responsive public

information structure to generate awareness and support for programs and projects
of the Agency. The PIO also serves as the communications coordinating arm of the
Authority, facilitating, and coordinating with other government organizations, media,
and general public.
PUBLIC CONCERNS AND RESPONSE MANAGEMENT UNIT (PCRMU)
The Public Concerns and Response Management Unit (PCRMU) is

designated to receive and forward complaints, concerns, and suggestions yielded
from the agency’s social media channels (i.e. Facebook, Twitter, Instagram),
information and help desk, registered mail, and other government offices such as
8888 Citizens' Complaint Hotline, Presidential Complaint Center and the Contact
Center ng Bayan for proper action by the appropriate media office.
DIGITAL MEDIA GROUP (DMG)
The Digital Media Group (DMG) manages and maintains the MMDA social
media accounts (Facebook, Twitter, Instagram, Viber, Traffic Navigator App, LED
Boards, and Gmail) for information dissemination, response to inquiries, promotion
of advocacies, and other related information.
PCRMU and DMG are ad hoc offices under the direct supervision of the
Director of MMDA Public Affairs Staff.
IV. ORGANIZATION AND RESPONSIBILITIES
The PAS is headed by a Director II, who, under direction, exercises

supervision and control over all major organizational components of the Staff Unit
and performs other functions that may be assigned.
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The Director also:
a) Renders administrative decisions on all matters within the organizational

component;
b) Supervises and recommends actions regarding appointments, promotions,

transfers and reinstatement of personnel as well as investigates/recommends
actions on administrative complaints;
c) Reviews and comments on proposals and reports;
d) Formulates and conceptualizes plans, policies, rules and regulations and

ensures compliance thereof;
e) Administers programs and coordinates with other MMDA

offices/Services/Staff Directors concerning the implementation of the
programs/activities/projects of the Office; and
f) Performs other functions that may be assigned from time to time.
Public Relations Officer IV
a) Exercises overall supervision and control over activities and personnel of the
Office;
b) Provides direct actions/remedies or direct referrals on general public

complaints, grievances, requests for assistance, petitions and other such
related matters based on Staff’s studies and recommendations;
c) Recommends courses of actions on public assistance/relations and

governmental matters referred to the Authority, which are of rather
complex/urgent in nature and of extra-ordinary magnitude;
d) Supervises, directs, and coordinates plans on public assistance/relations,

programs and projects;
e) Attends to urgent/important calls, conferences, hearings and confrontations

relating to public assistance/relations;
f) Establishes and maintains coordinative linkages with MMDA Offices and local
government units as well as with other government agencies to facilitate its
public assistance and public relations activities and projects;
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g) Reports on the over-all performance of the Office; and
h) Does other duties from time to time.
Information Officer IV
a) Supervises the entire activities of the Office, ensuring that essential

information are disseminated to the public;
b) Formulates office policies relative to preparation of information materials and

oversees the implementation of the same;
c) Directs and participates in gathering of information and other data on the

response or acceptance by the public of the Authority’s activities and
programs/projects;
d) Directs the kind of press releases that should be farmed out to news media
outlets to achieve maximum exposure of projects and other activities of the
Authority;
e) Plans and organizes coverage of important meetings and events that are of
public interest; and
f) Does other duties that may be assigned from time to time.
Public Relations Officer III
a) Assists in the supervision and control of personnel in the performance of their

respective duties and functions;
b) Studies and recommends appropriate actions/referrals on public

complaints/assistance, grievances, petitions and such other related matters;
c) Assists in the supervision and coordination of plans regarding public

assistance/relations programs and projects;
d) Prepares reports/correspondences regarding actions taken/referrals made on

public complaints, requests and other related matters;
e) Attends, in behalf of the Chief, hearings, conferences, meetings that concerns

public assistance; and

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Information Officer III
a) Coordinates and supervises various tasks relative to the dissemination of

information as regards the programs, projects and on-going activities of the
Authority;
b) Prepares written releases on the start, progress and completion of significant

projects, programs and activities of the Authority;
c) Reviews records of key data elements for possible progress releases;
d) Assists in the formulation and design of a program creating public

awareness and acceptance of the Authority’s major programs;
e) Reviews and analyzes final drafts of informational bulletins, newsletters and

briefing charts before its approval;
f) Conducts periodic visits to public forums and service organizations for the
widespread circulation of information;
g) Makes use of different platforms in the dissemination of news releases;
h) Maintains an effective system of news gathering through the use of interviews,

questionnaires, and field discussions;
i) Plays an active part in public relations work; and
j) Does other duties that may be assigned from time to time.
Information Officer II
a) Confers and coordinates with subordinate personnel in gathering materials for

the Office for publication through newspapers, magazines, posters and radio
broadcast;
b) Scans statement of policy and projected programs to secure publicity

materials;
c) Supervises coverage of important meetings and events that are of public

interest and welfare;
d) Assists in arranging press conferences/special events with newsmen, radio

and television commentators;
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e) Performs liaison work and establishes effective relations with various public
information agencies on communication media;
f) Promotes better understanding between the Authority and the general public;
and
g) Does other duties that may be assigned from time to time.
Clerk II
a) Prepares/drafts and encodes letters, correspondences, memoranda,

endorsements and other communications;
b) Classifies and cross-checks reference materials in the function areas in which

the Office operates;
c) Gathers and collates data and other statistics required by the Head of Office;
d) Takes charge in determining the needs of the staff for office supplies and other
such requirements;
e) Develops and implements a systematic filing system for office files and
records;
f) Prepares periodic reports, personal matters, daily time record (DTR), etc.; and
g) Does other duties that may be assigned from time to time.
Photographer II
a) Plans and coordinates photographing activities for documentation and other

purposes;
b) Takes still pictures, both colored and black and white, of important events;
c) Performs processing and printing of photos; and
d) Does other duties that may be assigned from time to time.
a) Sets-up and operates peripheral devices and free-standing computer support

equipment;
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b) Performs routine preventive maintenance as specified by device

manufacturers and installation standards;
c) Handles input and output media for subsequent use;
d) Monitors systems performance, logging in and other activities; and
e) Performs other functions as may be assigned.
Audio-Visual Equipment Operator II
a) Operates audio-visual equipment or similar machines;
b) Takes precautionary measures to prevent damage to or loss of the equipment

or any part of it thereof;
c) Personally attends to, reviews, and checks its operation to maintain a constant
standard of technical efficiency and effectiveness;
d) Performs minor repairs and adjustments on the machines;
e) Files and maintains simple records of requests for audio-visual work; and
Audio-Visual Equipment Operator I
a) Operates the audio-visual equipment or similar machines to provide audio-

visual support to in-service training, seminars, conferences and the like in the
Office concerned;
b) Controls inventory and prepares and submits requisition forms for supplies
and materials;
c) Cleans and maintains the machine and equipment in good operating

conditions; and
d) Does other duties that may be assigned from time to time.
Photographer I
a) Takes photographs of various meetings, conferences, seminars and important

occasions in the Authority;
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b) Edits, prints, and recopies photographs;
c) Sustains and makes adjustments on photographic equipment;
d) Files photographs; and
e) Does other duties that may be assigned from time to time.

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Hereunder is the present organizational structure of PAS which includes the MMDA
Band, PCRMU, and DMG.
Figure 1:
PAS-PIO
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V. OPERATING PROCEDURES
1. Media-related (requests for interviews, shootings, guesting, data, etc.)
PAS-PIO is tasked to assist media and facilitate requests for interviews,

shootings, guestings, data, etc.
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Figure 2:
MEDIA-RELATED REQUESTS FLOW CHART
2. MMDA Band performances
PAS-PIO exercises overall supervision of the MMDA Band.
Figure 3:
PROCESS FLOW OF MMDA BAND PERFORMANCES
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3. Posting of tarpaulins at MMDA Pylons / Pahayagan ng Bayan
The Pahayagan ng Bayan is a public service announcement tool of the Authority

where advertising collaterals of events, projects, and activities of various national
and local government units in Metro Manila as well as non-government or civic
organizations are posted. The maintenance and supervision of the use of the
Pahayagan ng Bayan is under the PAS-PIO of the MMDA.
Figure 4:
PROCEDURE
FOR
POSTING OF
TARPAULINS
AT MMDA
PYLONS /
PAHAYAGAN
NG BAYAN
4. Addressing Public Concerns yielded from MMDA social media channels

(Facebook, Twitter, Instagram), information and help desk, and registered mail
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Figure 5:
PROCESS FLOW OF VALID PUBLIC CONCERNS DERIVED FROM MMDA
DIGITAL PLATFORMS
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5. Request for Information relevant to the Agency through the Freedom of

Information (FOI)
PAS-PIO is in charge of handling Freedom of Information (FOI) requests in

compliance with Executive Order No. 2 which operationalizes the Constitutional
mandate of the People’s Right to Information.
It also serves as the central receiving and releasing unit of all requests for
information of the Agency.
The standard processing time is fifteen (15) working days from the date of
receipt.
VI: CONTROL OF RECORDS AND DOCUMENTS
PAS-PIO has established its records management to allow efficient access to

records.
1. Incoming Documents
All incoming documents at PAS-PIO are received by the Clerk, putting a

receiving stamp on the document received, indicating his/her name and the
date and time of receipt of documents.
2. Recording of Documents
After receiving a document, it will be recorded in the Office logbook and will
be encoded in the Document Tracking System (DTS). Every document has
respective reference number to easily track and control the receiving,
releasing and retrieval of documents.
3. Outgoing Documents
Before releasing a document, it will be photocopied first to serve as Office file

copy. This will be recorded in the Office logbook afterwards.
4. Filing of Documents
All records are properly stored in a designated filing box for future reference.
VII: APPENDICES
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Annex 1 – Freedom of Information Flow Chart

Annex 2 – Freedom of Information Request Form
Annex 3 – Freedom of Information Order of Payment
Annex 4 – Citizen / Client Survey Form
ANNEX 1
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ANNEX 3
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ANNEX 4
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MANAGEMENT INFORMATION SYSTEM STAFF
I. INTRODUCTION
The Management Information System of MMDA started its humble beginning with only
1 server housing the database for the employees’ salaries. In 1998, with then-Chairman
Jejomar C. Binay at the helm of the Authority, the MMDA computerization began. This
has leveled up the playing field for the MMDA when it comes to processed information
dissemination, with the help of various systems such as the Document Tracking System,
TVR Management System, MMDA Portal/Website among others running through the
newly built Local Area Network and stored in multiple servers and workstations. Over
time, these systems were either upgraded or replaced to step up the Information
Technology assets of the Authority. Today, with the presence of our own Information
Systems Strategic Plan (ISSP), various major systems are currently in place (some of
which are at the end-stages of completion) to cater to the needs of the agency both
internally and externally. And with these IT concepts at hand, the agency can be
competitive and efficient in delivering basic services to the metropolis.
II. OBJECTIVES
The MISS aims to provide processed information to the agency executives which shall
be basis for decision making to improve the agency’s agenda to better serve the public.
workstation:
A graphical user interface (GUI) computer with computing power somewhere between
a personal computer and a minicomputer (although sometimes the distinction is rather
fuzzy). Workstations are useful for development and for applications that require a
moderate amount of computing power and relatively high quality graphics capabilities.
GUI:
Graphical user interface; a mouse-based system that contains icons, drop-down menus,
and windows where you point and click to indicate what you want to do. All new Windows
and Macintosh computers currently being sold utilize this technology.
LAN:
Local area network; a network that extends over a small area (usually within a square
mile or less). Connects a group of computers for the purpose of sharing resources such
as programs, documents, or printers. Shared files often are stored on a central file
server.
backbone:
A term that is often used to describe the main network connections that comprise the
Internet or other major network.
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Internet:
A worldwide network based on the TCP/IP protocol that can connect almost any make
or model of popular computers from micros to supercomputers. Special programs called
"clients" enable users with a network connection to do things like process e-mail or
browse web sites using the familiar interface of a desktop computer.
wi-fi:
Wireless Fidelity; A generic term from the Wi-Fi Alliance that refers to of any type of
802.11 network (e.g., 802.11b, 802.11a, dual-band, etc.). Products approved as "Wi-
Fi Certified" (a registered trademark) are certified as interoperable with each other for
wireless communications.
CMS:
'Content Management System' is the collection of procedures used to manage work
flow in a collaborative environment. In a CMS, data can be defined as nearly anything:
documents, movies, pictures, phone numbers, scientific data, and so forth. CMSs are
frequently used for storing, controlling, revising, semantically enriching, and publishing
documentation. Serving as a central repository, the CMS increases the version level
of new updates to an already existing file. Version control is one of the primary
advantages of a CMS.
server:
A computer that is responsible for responding to requests made by a client program
(e.g., a web browser or an e-mail program) or computer. Also referred to as a "file
server".
IV. ACRONYMS
IT – Information Technology
GUI – Graphical User Interface
DTR - Daily time record
e-NGAS - Electronic New Government Accounting System
LAN - Local area network
CCTV - Closed circuit television
DICT - Department of Information and Communications Technology
PLDT - Philippine Long Distance Telephone
STO - Shielded twisted pair
UTP - Unshielded twisted pair
MBPS - Megabytes per second
ISP - Internet Service Provider
OAGMP - Office of the Assistant General Manager for Planning
PAS - Public Affairs Service
TAB - Traffic Adjudication Board
SWMO - Solid Waste Management Office
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ITM - Institute for Traffic Management

DSL - Digital Subscriber Line
WiFi -Wireless fidelity
CMS - Content Management System
NGA - National government agencies
GFI - Government financial institutions
GOCC - Government-owned and controlled corporations
GWHS - Government web hosting service
DOST- Department of Science and Technology
ICTO - Information and Communications Technology Office
GWT - Government web template
SQL - Structured query language
MM - Metro Manila
PC - Personal Computer
RWP - Request for Web Posting
BRF - Biometrics Registration Form
USB - Universal Serial Bus
RRD - Request for Reprint of DTR
COA - Commission on Audit
FAAS - Financial Account Analysis Section
MRRES - Metropolitan Road Rules Enforcement System
UOVR - Unified Ordinance Violation Receipt
LTO - Land Transportation Office
TTMD - Traffic Ticket Management Division
TOS - Treasury Operations Service
TDO - Traffic Discipline Office
ILES - Integrated Law Enforcement System
LETAS - Law Enforcement and Traffic Adjudication System
DL - Driver's License
CI - Computer inventory
CPU - Central processing unit
SRF - Service Request Form
ICTDF - Information and Communications Technology diagnostic form
ATM - Automated Teller Machine
FSVS - Finger scan verification slip
ICT - Information and Communications Technology
PCES - Personal Computer evaluation slip
DTS – Document Tracking System
HRIS – Human Resource Information System
AMS – Asset Management System
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V. ORGANIZATION AND RESPONSILBILITIES
1. ORGANIZATIONAL CHART
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2. GENERAL :
FUNCTIONS
1. Establish and operationalize a computer-based information network / system that shall

provide work station-based information access among the variousunits of the MMDA
2. Indentify top management data requirements, as well as, data requirementsof operating
units and identify data source and data deviation
3. Collate and classify data, and design necessary data configuration to purposes of
computer-based data retrieval and specific information reporting formats
4. Set up mechanism for safeguarding and accuracy of data, integrity, and computer library /
files management
5. Keep abreast on current information management technologies to maintain and upgrade

MMDA’s facilities / operation
6. Maintain and manage I.T. resources of the Agency
7. Perform other duties and functions that may be assigned
3. TARGET AND GOALS
The main goal of MIS is to modernize our way of processing things by building an automated
environment in MMDA to deliver quick response to transactions whether inter-office/inter-
agency or public transactions through the use of information and communications
technology, and to keep updated with the latest innovation to maintain the level of
technology.
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MILAGROS Y. SILVESTRE
Director II
Management Information Systems Staff
1. Supervises the maintenance and expansion of the MMDA Local AreaNetwork (LAN)
and Interconnectivity.
2. Supervises the implementation of the MMDA-LTO Inter-Connectivity Project. The

system is an online posting of alarms for unsettled violations and lifting of alarms when
settled. The system ensures that no transactions shall be processed in LTO with
unsettled apprehensions in MMDA.
3. Handles the system administration of the Metro Road Rules EnforcementSystems.
4. Supervises the maintenance of the MMDA Website.
5. Supervises the technical operations of the MMDA Communications andCommand

Center.
6. Supervises the implementation of the ff:

- Attendance Monitoring System using biometric finger scanners
- Electronic New Government Accounting System (eNGAS)
7. Determines IT requirements and recommends projects to themanagement.
8. Performs other functions as may be assigned by the Chairman and theGeneral

Manager.
ALVIN A. REYES – Information Systems Analyst III
1. Supervision of daily activities of MIS personnel

2. Collation of MISS DTRs for submission to Admin Service, including AFL, issuance of
Locator Slips
3. Management and maintenance of MISS Documents [Recording of incoming and
outgoing documents (Logbook)]
4. Prepares drafts of Memoranda for the MISS Director;
5. Preparation of PR / RIS for supplies
6. Assists in the preparation of activity reports of other MISS personnel;
7. Oversees the Technicians’ computer troubleshooting and maintenanceactivities;
8. Oversees the conduct of computer inventory activities (annual);
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9. Performs other tasks which may be delegated by the MISS Director.

MA. ELIZABETH C. CASTRO – Information Systems Analyst II
1. Supervision and maintenance of Biometric Time Recording System

2. Supervision of processing & printing of DTRs of MMDA personnel
3. e-NGAS A d m i n i s t r a t o r (Electronic New Government Accounting System)
4. GovMail and DTS Administrator
5. Evaluation / recommendation of requested computers
6. Inspection of newly delivered PCs andother ICT devices
7. Preparation of reports: Quarterly Accomplishment Reports, OPCR, Department
Performance Target for PBB and assistance in the preparation of Information
Systems Strategic Plan (ISSP)
8. Other assigned tasks
ROWELL S. RIVERA - Information Systems Analyst II
1. DTR Administrator
2. Supervises all Biometric Field Scanning
3. DTR processing and printing
4. Prepares certification for defective scanning areas
JOHN PAUL G. MANALO – Programmer II
1. Website Administrator
3. DTS Administrator
4. HRIS Administrator
5. AMS Administrator
6. GAD focal person for MIS
7. Assisted in maintenance of e-NGAS (Electronic New Government Accounting
System
8. Other assigned tasks
ANNA LIZA R. DELA CRUZ - Information Systems Analyst I
2. DTS Administrator
3. HRIS Administrator
4. AMS Administrator
5. Data Manager MMDA Vaccination Program
6. MIS Disbursing Officer
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JEFFREY B. AGUADO – Computer Operator II
1. Supports and maintains computer systems and desktops

2. Repairs hardware, software and other peripherals
3. Maintenance of hardware, software, and network connectivity
4. Provides assistance to OYSTER employees during payday
5. Registers newly hired employees for Daily time Record.
6. Receives and checks new IT-related units delivered
MELINDA S. BOOL - Computer Operator I
1. Answers Incoming Calls

2. Receives Incoming Documents
3. Verification of scanning numbers for salary withdrawal of OYSTERemployees
4. Stamping of Certification regarding defective scanners
5. Delivers documents to concerned offices
TDO Personnel assigned at MISS :
EFREN C. ABLES – Traffic Aide I
1. Takes charge of various scanning stations.

2. Extraction of data of field personnel for DTR preparation
3. Troubleshooting of computers and scanners at the assigned areas
4. Conducts registration of newly hired employees for daily time record atscanning
areas
REYNALDO B. BAUTISTA - Traffic Aide I
1. Takes charge of various scanning stations.

areas
JONAS M. REYES - Traffic Aide I

1. Takes charge of various scanning stations
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areas
EDUARDO G. VERONA - Traffic Aide I
1. Takes charge of various scanning stations

areas
Casual Personnel of MISS
JEFFREY B. CANUTO – Programmer II

1. BMDS System Administrator
2. In-charge of BMDS Biometrics
3. MRRES System Administrator
JOCHELLE A.DE GUZMAN – Communication Equipment Operator IV
1. DTR Processing and printing

2. Vaccination Tasking (encoding of records, releasing of vaccination
IDs/certificates
3. Monitoring of status of computers and laptop.
4. Updating of Computer and Printer Inventory
VENER G. PERALEZ – Communication Equipment Operator III
1. MISS technician
2. MMDA Domain Network Administrator for MIS
3. In-charge of Preventive Maintenance of MMDA computers
CHRISTIAN CARLO R. EBREO – Computer Operator I
1. MISS technician
2. MMDA Domain Network Administrator for MIS
APRIL ANN SANTOS – Computer Operator I
1. Prepares and prints employees’ ID

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IDs/certificates
3. Assists in reprinting, sorting and releasing of employees’ DTRs
4. Delivers documents to other offices
EMERSON P. ORDONEZ - Admin Aide V

1. DTR Processor
IDs/certificates
3. Assists in sorting and releasing of employees’ DTRs
4. Assist in the Biometrics registration of newly-hired personnel
CHONA F. ELLIGUE – Admin Aide V

5. DTS Clerk
IDs/certificates
8. Assists in preparation and printing of MMDA employees’ ID
9. Assists in the sorting and releasing of employees’ DTRs
MARQUE ARTHUR H. MARQUEZ - Messenger

1. Biometrics Field Administrator
RENESAR A. RAMIREZ – Admin Aide I
1. Biometrics Field Administrator

JOB Order Personnel of MISS
BALAGTAS, SHEILA MARIE A. – Special Operation Officer I

1. DTR Sorting, releasing and reprinting
2. Receiving, releasing, recording and filing of documents
3. Encoding of Covid-19 Vaccination Records, releasing of Vaccination
IDs/Certificates
4. Verification of scanning number and registration of newly-hired personnel
5. Updating of employees' scanning records/biometrics registration
JABIÑAR, THERESA MAE P. - Special Operation Officer I
1. Encoding of Covid-19 vaccination records & releasing of vaccination cards.

2. Assists in printing, sorting and distribution of employees daily time record.
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3. Preparing of vouchers for rental payment of antenna spaces of Metrobase

4. Assisting in the registration of biometric finger scanning of personnel
5. Barcode scanning of incoming and outgoing documents
6. Others: verification of scanning numbers of personnel, assistance to head and
supervisor
MORAS, MIRASOL T. - Special Operation Officer I
1. DTR sorting, releasing & reprinting

IDs/certificates
3. Receiving, releasing, recording and filing of documents
4. Updating of employees' scanning records
5. Others: Verification of scanning number, registration of newly-hired personnel,
assistance to Head & Supervisor in daily activities, etc.
RONEL TENEBRO – Computer Operator III
1. MISS technician
IDs/certificates
4. DTR Processing and printing
RALPH SORIANO – Computer Operator I
1. MISS technician
ROEL C. RONDINA – Utility Foreman
1. Cleaning of the Director’s room and the MIS Staff room

2. Assistance in the delivery of repaired computers and other devices
3. Cleaning of computers and other devices
4. Photocopying of documents
6. Assistance in sorting of DTRs for release to other offices
LAMBERTA M. DACUT (OYSTER)
1. Assists in releasing of employees’ DTRs

2. Assists in releasing of Certification for Defective Scanning
3. Preparing of forms for various requests to MISS
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A. CAMPUS LAN INFRASTRUCTURE
A.1 This section describes the components of the MMDA campus LAN infrastructure as
illustrated in Figure 1.
A.2 The connections (backbone and uplink) of the various devices that form the
campus LAN infrastructure are illustrated in figure 1.
A.3 There are 72 network devices connected to the campus LAN infrastructure:
- 3 units of router;
- 66 units of switches;
- 3 units of switches.
- IP cameras and devices of CCTV network infrastructure are excluded.
A.4 There are 562 workstations connected to the New campus LAN infrastructure:
- 12 units of servers (CCTV servers are excluded)
- 550 units of PCs
A.5 There are four Internet Service Providers

- DICT (1 Gbps)
- PLDT (40 Mbps)
A.6 The physical scope of the campus LAN infrastructure consists of the
following:
- Main Office building;
- Communication and Command Center Building;
- Annex A building; and
- Annex B building
A.7 As shown in Figure 1, the uplink connectivity between buildings & floors is made
thru the use of shielded twisted pair (STO) and unshielded twisted pair (UTP)
cables. The connection’s capacity is limited to 100 Mbps.
A.8 The backbone capacity of CCTV network is 1000 Mbps. Campus LAN utilizes
the backbone to allow clients’ applications to cross the entire network. Campus
LAN and CCTV network infrastructures are spontaneously expanding with an
assorted mix of devices that is difficult to manage and accommodate changing
user needs.
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B. MANAGEMENT AND MAINTENANCE OF INTERNET CONNECTIONS
B.1 Internet Connections:

- There are 550 computers with internet connections.
B.2 Internet Service Providers (ISP)

- MMDA has four internet providers:
a. SKY CABLE provides a bandwidth of 12Mbps
b. NowCorp provides a bandwidth of 2Mbps
c. ASTI provides a bandwidth of 2Mbps

- It provides MMDA a bandwidth of 2Mbps which was initially used
for the MMDA internet;
d. PLDT(BizDSL) provides a bandwidth of 2 Mbps:
- Dedicated to 12 internet users in the Office of the Chairman.
B.3 Common Problems Encountered by User and Solutions
Common Problems Possible Solutions
1. Slowing down of connection, 1. Rehabilitation of the

or entire network;
2. Intermittent connection: 2. Implement control/

Causes: regulation protocol, ex.
- Old cables, sometimes Domain policy;
damaged or detached;
- Simultaneous 3. Resolve IP conflicts;
downloading of websites
that are monster eater of 4. Dedication of anti-virus
bandwidth; ex. Torrent server for the entire
network.
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C. WI-FI CONNECTIVITY
C.1 Access points and wireless routers are devices that allow Wi-Fi enabled
devices (such as laptop, tablet, smartphones, etc.) to access network
resources (e.g. Internet).
C.2 Access point devices were installed at the Office of the Chairman.
OAGMP, Legal Services, and PAS. Also, wireless routers were installed
at the Office of the General Manager and TAB.
C.3 All access points and wireless routers are connected to the campus
LAN infrastructure.
C.4 There are 30 Wi-Fi enabled devices with access to network resources
in the campus LAN:
- 8 devices at the Chairman’s office;

- 2 devices at the Office of the General Manager;
- 4 devices at the OAGMP;
- 2 devices at the Legal Service;
- 7 devices at the PAS; and
- 4 devices at the TAB.
- 1 devices at the SWMO
- 2 devices at the ITM
- 1 device at the digital media group
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D. MMDA WEBSITE
(ADMINISTRATIVE ORDER 39 COMPLIANT)
BACKGROUND
In September 2010, a third party was commissioned to develop MMDA’s

website. It was administered with the use of codes (not with any CMS -
Content Management System) and was hosted by a private company.
From September 10, 2010 to December 2014, it had a total of

3,203,710 visits.
On July 2012, Administrative Order No.39 was passed. All NGAs, GFIs,
GOCCs, and inter-agency collaborations, programs and projects were
mandated to completely migrate their websites to the Government Web
Hosting Service (GWHS) of the Department of Science and Technology
– Information and Communications Technology Office (DOST-ICTO)
within one (1) year from the effectivity of AO 39 (July 12, 2013).
OVERVIEW
The new website of MMDA which was designed following the GWT -
Government Web Template per Administrative Order 39, was put live
on December 23, 2014.
Using the prescribed CMS Joomla, the migration of the old MMDA website
to the Government Web Hosting Site started on January, 2014 and was
completed on July, 2014.
Joomla is a platform based on PHP and MySQL which was created in

2005 by a team of open source developers. It currently has 200,000
community users and contributors. Joomla is free to anyone who wants to
download it and use it to create a website. It is also open to anyone who
wants to create extensions and templates.
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CONTENT
MMDA WEBSITE HOMEPAGE

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MMDA WEBSITE CONTENT (OUTLINE)
 TOP BAR
 HOME
 TRANSPARENCY
o I. Agency's Mandate, Vision, Mission and List of Officials
o II. Annual Financial Reports
o III. DBM Approved Budget and Targets
o IV. Projects, Programs and Activities, Beneficiaries and Status of Implementation
o V. Annual Procurement Plan
o VI. QMS Certification of at least one core process by an international certifying body (ICB)
o VII. System of Ranking Delivery Units and Individuals
o VIII. The Agency Review and compliance Procedure of Statements and Financial
Disclosures
o IX. MMDA Freedom of Information People's Manual
o X. MMDA Citizen's Charter
o XI. Modifications made pursuant to the general and special provisions in the FY 2018
GAA (Not Applicable)
o XII. Annual Reports on the Status of income authorized by law to be deposited outside
the National Treasury
o XIII. Operations Manual (ISO 9001-Aligned QMS Documents)
o XV. Major Programs and Projects categorized in accordance with the five key results
areas under EO No. 43, series 2011
o XVI. Accomplishment Reports
o XVII. Compliance on PHILGEPS / Posting and Publication of Bids and Awards
o XVIII. Performance Based Bonus Documents
 LINK AGENCIES
 ACCESSIBILITY
 NAHULI CAM KA BA?
 eFOI- MMDA
 CONTACT US
 SEARCH
MASTHEAD (Agency Logo)

BANNER SLIDER (Composed of featured photos)
AUXILIARY MENU
 About Us
 Services
 Projects
 Legal Matters
 MMDRRMC
 Gallery
 Job Vacancies
 FAQs
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 Downloads
 MMDA Social Media
 Employee Portal
AGENCY FOOTER (Directory of Agency)
STANDARD FOOTER (Link of Government Directory)
PROCESS FLOWCHART FOR POSTING OF ARTICLES TO MMDA WEBSITE

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Standard Operating Procedure for Submission of Articles for Posting to the Website
 All articles to be published must be checked, evaluated, and approved by

respective Directors / Heads of the Department, following the guidelines set for
format and content.
 Every document for posting should be properly transmitted; provide hardcopy,

softcopy, and memo for the article.
 A duly accomplished form “REQUEST FOR WEBSITE POSTING” is required

prior to posting of articles (please see Image 01 – MISS-RWP-007).
The above mentioned guidelines and protocol have been discussed with the
concerned offices. A memorandum was also disseminated stating the
standard operating procedures for submission of articles. Only articles who
met the standard guidelines will be posted. Those not following the standards
set for the purpose may cause delay in posting of the article(s) submitted.
Image 01 – MISS-RWP-007
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E. BIOMETRIC TIME KEEPING SYSTEM AND GENERATION OF DTRS OF

PERSONNEL
E.1 The MMDA Biometric Time Keeping System, generally known as the Attendance
Monitoring System, is a process by which fingerprint recognition using biometric
technology is used to record the daily attendance of MMDA employees. Fingerprint is
a form of biometrics which is used to identify individuals for purposes of recording their
time of entry and exit in the MMDA facilities.
- There are a total of 72 scanners (11 PC based and 61 portable scanners) used by
6,714 users located in 72 stations.
- There is one scanner attached to the server which is used by the

Administrator.
- There are seven personnel involved in retrieving data from the devices in the
different stations, and another four (4) in printing the DTRs.
E.2 Registration Protocol:
E.2.1 All employees are required to enroll or register in the Biometric Timekeeping
System at MISS;
E.2.2 Newly hired personnel with “job order” status are also required to register
at the MISS;
E.2.3 Enrollment and/or registration require the following:
a. Certified true xerox copy of appointment.

b. Assignment of scanning number
c. Personal information:
- Full Name
- Office Assignment
- Status of Appointment (Permanent, Casual or Job Order)
(please see Image 02 – MIS-BRF-006)
d. Left and right indices are scanned
e. Testing
E.2.4 When either of the indices is not recognized by the scanner, other fingers
are scanned. Ex. left and right middle fingers or left and right thumbs
E.2.5 Assignment of scanning station where personnel are allowed to scan after
registration at MISS. This is based on the proximity of work area;
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E.2.6 If a personnel is transferred to another scanning area, such transfer should be

accompanied by an official notice from the Administrative Officer of the
concerned office/group where the personnel being transferred belongs
indicating previous scanning area, office of the personnel and area of previous
and new assignments. This document will be the basis for his/her registration
in the new scanning area and the deactivation of his/her biometrics from his/her
previous scanning area.
E.2.7 In the event that a scanner in the field breaks down, the personnel should log
and sign his name on a logbook which is made available in the area all the time.
E.2.8 Deactivation of finger scans from the database:

- Employees who availed the Early Retirement
- Employees who availed of Compulsary Retirement
- Employees whose services are terminated
- Employees who passed away
E.2.9 The Registration Flow Chart:
E.2.10 The Daily Timekeeping System Flow Chart:
E.3 Steps in the recording of daily time:
E.3.1 On PC-based scanner the employee keys in his/her number on the numeric
keypad.
E.3.2 After this procedure, he/she puts his/her right or left index finger on the
fingerprint scanner (Computer-based & Portable scanners).
E.3.3 With portable scanner, there is no need to key-in number as this appears on the
screen of the device as soon as the finger is scanned.
E.3.4 As soon as fingerprint is recognized by the system, the computer flashes his/her
name on the monitor together with the time of scanning as proof that he/she
scanned for that particular period. This is quickly indicated by a green bar at the
bottom of the monitor. In our portable scanners, the device will say “Thank You”
(audio) if the employee’s fingerprint is recognized.
E.3.5 In case the system experiences difficulty reading the employee’s finger
print:
- the computer-based scanner will deny the transaction by flashing a red bar at
the bottom of the monitor thereby indicating that the employee should againtry
to scan his/her fingerprint on the scanner.
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- the portable scanner will say “Please Try Again” (audio) to prompt the employee
to try to scan his/her fingerprint again.
E.3.6 If after a number of tries, the scanning procedure fails,
- the concerned employee proceeds to the MISS office to ask for assistance,
(for main office-based PC scanners); or
- the concerned employee will ask the help of our administrator assigned in the
area (for field-based scanners).
E.3.7 The immediate remedy for this kind of problem is through another fingerprint
registration done by our technicians/DTR Staff in the Main Office and our DTR
Administrators in the field scanning station.
E.4 Processing and Printing of DTRs:
E.4.1 The database from the scanning stations (in the field office and from the main
office stations) is backed up with the use of USB flash drive by the System Administrator.
E.4.2 From the USB flash drive, the data is uploaded to the Biometric Timekeeping
System at the Head Office. Uploaded data is extracted and interpreted by our Biometric
software, after which it is printed in DTR form.
o For personnel on “job orders” a n d “ O y s t e r , ” DTRs are prepared after the 15th &
and 30th/31st of each month.
o For permanent employees, DTRs are prepared after the end of each month.
E.4.3 The DTRs are sorted per office/unit to facilitate retrieval by the different
administrative officers of concerned offices.
E.4.4 The administrative officer of each office/unit claims the DTRs of their personnel
from MISS office and signs the MISS log book as proof of claim.
E.4.5 The release of the DTRs is documented through the use of the outgoing logbook.
E.4.6 In case of damage/loss of DTR, a duly accomplished from is required for the
issuance of a reprinted DTR (please see Image 03 – MISS-RRD-011).
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Timekeeping System Employees Registration Flow Chart
Image 02 – MIS-BRF-006
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Biometric Daily Timekeeping System Flow Chart
`
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Image 03 – MISS-RRD-011
LIST OF BIOMETRIC SCANNING STATIONS
PC BASE ADMIN ADDRESS
CASTRO /
ORENSE 6 ORENSE MAIN OFFICE MANALO ORENSE GUADALUPE
7 1 Katipunan (600 Base) Jonas Reyes C-5 Katipinan, QC
8 1 Marcos H'way Efren Ables Marcos H'way, Pasig
9 1 Quezon Ave/Sct. Roces Jonas Reyes Quezon Ave
Valencia St., Sta Mesa,
10 1 T.E.C.(Sta. Mesa) Renesar Ramirez Manila
PORTABLE STAND-ALONE
11 1 Kamias Rey Bautista Edsa / Kamias, Q.C.
Festival Town Center,
12 1 Alabang Ed Verona Alabang
13 1 Arroceros P.S. Marquez Arroceros St., Manila
14 1 Aviles P.S. R. Rivera Nagtahan, Manila
Commonwealth Ave.,
15 1 Balara (900 Base) Rey Bautista Quezon City
16 1 Balintawak Cloverleaf Jonas Reyes Balintawak
17 1 Binondo PS Mark Marquez Binondo, Manila
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18 1 Caloocan Jonas Reyes Samson Rd., Caloocan

19 1 C-5, CP Garcia Ed Verona C5, CP Garcia
20 1 Escolta P.S. Mark Marquez Escolta, Manila
21 1 Children's Park Mark Marquez near Rizal Park, Manila
22 1 Libertad P.S. (105 Base) Ed Verona Macapagal Pasay
23 1 Libis Efren Ables C5 Libis, Pasig
24 1 Makati P.S. Renesar Ramirez Z. Roxas St., Makati
25 1 Manggahan Floodgate Efren Ables Manggahan, Pasig
Burgos St., Nagtahan,
26 1 Nagtahan, Manila Renesar Ramirez Manila
27 1 Napindan P.S. Renesar Ramirez Buting Makati
28 1 Ortigas Ext-C5 Efren Ables C5 Ortigas
29 1 Pateros Renesar Ramirez Marcila St., Pateros
Roxas Blvd., (near
30 1 Parañaque Mark Marquez uniwide)
31 1 Quezon Ave - FCSMO Jonas Reyes EDSA, Quezon Ave
M. Carreon St., Pandacan,
32 1 San Andres P.S. ROWELL RIVERA Manila
33 1 Santolan, EDSA Rey Bautista Santolan Flyover
St. Andrews (Tripa de
34 1 Gallina) Ed Verona St. Andrews, Pasay
35 1 Sta. Clara P.S. ROWELL RIVERA Del Pan, Sta Ana, Manila
36 1 H K Plaza Ed Verona Macapagal Blvd.
Commonwealth Ave.,
37 1 Tandang Sora Rey Bautista Quezon City
38 1 Tuazon , Cubao Rey Bautista Tuazon St., Cubao, QC
39 1 Ultra 1 (Impounding) Efren Ables LIBERTAD PASAY
40 1 Ultra 2 Efren Ables ORTIGAS EDSA
41 1 Vitas PS Mark Marquez Vitas, Tondo
42 1 Sector 1-4 Rey Bautista North Ave to Quezon Ave
43 1 Sector 5-8 Efren Ables Timog to Santolan
44 1 Heritage SEC0TR 10 Mark Marquez Pasay Taft to Heritage
45 1 WAWA TAGUIG P.S ED VERONA C6 TAGUIG
46 1 TAPAYAN P.S. ED VERONA C6 TAGUIG
47 1 LABASAN P.S. ED VERONA C6 TAGUIG
48 1 HAGONOY P.S. ED VERONA C6 TAGUIG
49 1 TUMANA IMPOUNDING EFREN ABLES TUMANA MARIKINA
NORTH MANILA
50 1 DISTRICT MARK MARQUEZ TONDO MANILA
51 1 ABUCAY P.S. MARK MARQUEZ TONDO MANILA
52 1 QUIAPO MARK MARQUEZ QUIAPO MANILA
JESUS ST. PANDACAN
53 1 PANDACAN P.S. ROWELL RIVERA MANILA
54 1 PACO P.S. ROWELL RIVERA OTIS PACO MANILA
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55 1 CATMON P.S. Jonas Reyes LONGOS NAVOTAS

56 1 GUADALUPER FERRY ED VERONA JP RIZAL MAKATI
57 1 SAN JOAQUIN EFREN ABLES SAN JOAQUIN PASIG
58 1 STA ANA FERRY ROWELL RIVERA STA ANA MANILA
59 1 P U P FERRY Renesar Ramirez PUP STA MESA MANILA
60 1 ESCOLTA FERRY MARK MARQUEZ ESCOLTA MANILA
61 1 PILILIA Renesar Ramirez MAKATI
PARAÑAQUE PARK N
62 1 NAIA MARK MARQUEZ FLY
63 1 ORTIGAS EDSA EFREN ABLES EDSA ORTIGAS Q.C.
BACLARAN
64 1 MPCG/SCOG BASE MARK MARQUEZ BACLARAN PARAÑAQUE
65 1 ## BASECO COMP. MARK MARQUEZ BASECO MANILA
66 1 PITX MARK MARQUEZ PARAÑAQUE
67 1 Timog (300) TDO Rey Bautista Edsa / Timog, Q.C.
MC ARTHUR HIWAY
68 1 VALENZUELA MPCG PORTABLE VALENZUELA
69 1 ** AMPID BMDS PORTABLE SAN MATEO RIZAL
70 1 ##TUNASAN MOBILE MUNTINLUPA
71 1 FAIRVIEW PORTABLE FAIRVIEW BMDS
EDSA BUENDIA FLY
72 1 BUENDIA PORTABLE OVER
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F. ELECTRONIC NEW GOVERNMENT ACCOUNTING SYSTEM ( e-NGAS)
F.1 Program Provider and Objectives:
The e-NGAS (Electronic New Government Accounting System) is an

accounting software developed and provided by the Commission on Audit
(COA) with the following objectives:
- to ensure correctness, reliability, completeness in recording government financial

transactions; and
- to generate financial reports in accordance with the policies and procedures of

the New Government Accounting System.
F.2 Implementation in MMDA:
There are forty one (42) desktop PCs in MMDA which are installed with the
software in the following offices:
F.2.1 Accounting Division – 17PCs

F.2.2 Budget Division – 13 PCs
F.2.3 Supply & Property Divisio – 5 PCs
F.2.4 Commission on Audit – 5 PCs
 The original users have been trained by COA (Main) in 2004;

 Implementation started in 2005.
F.3 Number of Personnel with Access Rights:
F.3.1 Accounting Division (FAAS- Financial Account Analysis Section) –16 personnel
F.3.2 Budget Division – 13 personnel
F.3.3 COA (Commission on Audit) –5 personnel
F.3.4 Supply and Property Division – 5 personnel
F.4 Duties of the MISS as the System Administrator:
F.4.1 To install the software of the system;

F.4.2 To give access privileges to users who are authorized by the office and units
to access the system;
F.4.3 To ensure the continuity of the operation by proper maintenance of the computers
(with the assistance of our computer technicians and the Network Management
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Group);
F.4.4 To run scripts sent by COA to fix system errors and updates system; and
F.4.5 To back-up database every end of the month.
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I. METROPOLITAN ROAD RULES ENFORCEMENT SYSTEM (MRRES)
a. Background
Metro Manila is regarded as the Philippines’ premier urban center and

sites for 90% of the country’s private businesses, cultural, educational
and medical establishments.
The rising volume of vehicles and pedestrians using the roads of Metro
Manila contributes to our worsening traffic congestion.
In view of this, MMDA has come up with the Metro Road Rules
Enforcement System that may be able to deliver systematic approaches
in dealing with traffic enforcement within Metro Manila.
b. System Overview
Under this system, every traffic officer apprehends erring motorists with
the usual way of physically accosting motorists when he commits any
traffic violation. The apprehending officer, upon issuing a Unified
Ordinance Violation Receipt (UOVR) will no longer have to confiscate
the driver’s license or the car plates. The issued UOVR already contains
the violation code and its corresponding fine/amount, thus, they have
the option to pay the fine in the bank (Metrobank) with whom we have
entered into a service agreement.
i. UVR Process Module
This module has three sub-modules namely:

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Individual Encoding – this system handles the manual encoding of individual

UOVR.
UOVR Editing - handles the updating of uploaded or encoded tickets.
UOVR Display – for viewing and query
ii. Payment Processing Module
Violators need not go to a redemption center to pay the violation

fees and claim their licenses. They only have to go to the nearest
Metrobank branch then show the driver’s copy of the ticket and pay
over the counter.
The text file retrieved from Metrobank is uploaded to the MRRES.
This text file contains all the payments that were made during a
certain period. A back up procedure is provided for cases wherein
the bank is unable to send the text file due to some technical
problems. Details of the payments will be encoded individually into
the MRRES based on a list of paid tickets that Metrobank will
provide.
c. MRRES has 3 physical servers locate at Communications & Command
Center as illustrated in Diagram:
- 1 server unit is the MRRES Database; and
- 2 server units operate as Web Servers for MRRES-1 transaction
d. Web Server of MRRES-2 transactions share one (1) physical server unit with
the Database Server.
e. MMRES servers are connected to the campus LAN infrastructure.
f. There are 31 PCs connected to the campus LAN infrastructure with access on
the MRRES Web servers:
- 3 PCs for LTO connectivity at the Redemption;
- 9 PCs for TTMD at the Redemption;
- 5 PCs for Verification at the Redemption;
- 5 PCs for TOS at 6th floor of MMDA Main Office;
- 6 PCs for Data at 7th floor of MMDA Main Office; and
- 3 PCs for TDO at 2nd floor of Communications and Command Center.
g. Attachments:
i. MRRES Connectivity Diagram

ii. Process Flow
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J. MMDA-LTO INTERCONNECTIVITY
a. System Overview
The MMDA Integrated Law Enforcement System (MMDA-ILES) is an

interconnectivity project that aims to provide MMDA the ability to upload
and lift alarms and apprehension records to the LTO IT System. Thus,
verification of MMDA alarms and apprehensions shall be based solely
on the LTOIT Database uploaded records.
b. System Process
The verification of uploaded MMDA alarms and apprehensions is preset

on the LTO evaluator’s work step. Thus, upon searching of the license
number or student permit number, the LETAS alarm window will be
automatically reflected in evaluator work step for reference.
The LTO - MMDA Interconnectivity Project aims to provide linkage for

MMDA to upload apprehensions in an online and real-time basis to the
LTO IT System.
This interconnection is to ensure that the traffic offenders’ records in the
LTO would be flagged with an alarm and settlement of the violation must
be done at MMDA before any transaction at LTO be allowed.
c. The Scenario prior to Interconnectivity

Challenges with the old process
- Low settlement rate for MMDA for its DL related apprehensions
- Rampant practice of applying for a duplicate license with LTO after being
apprehended by MMDA and license is confiscated
MMDA SETTLEMENT RATE w/o interconnectivity

 Average annual settlement is at 66%
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 Lost opportunity to earn more revenue from apprehension cases

 Has a direct effect on MMDA’s program on instilling driver discipline
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PROCESS FLOW OF SINGLE DATA

MMDA MRRES
UPLOADING Traffic Enforcer
issues MTT to the
Traffic Enforcer
submits the
TOC Encoder
uploads the
Traffic Violator copies of Issued MTT to
MTT to the MRRES
Traffic
Operations
Center
MMDA extracts Searches Encodes
MMDA Logins on the
unpaid DL/MV for a apprehensions
apprehensions MMDA-ILES
from MRRES and matching details and
converts data to DL/MV submits record
excel file record
Authentic Creates
ates user Apprehen
logins sion
and grant Records
L/MV apprehensions
MMDA MMDA_DB MMDA_DB
access
- ILES from MRRES and converts data to excel file
INTERFAC LETAS DB DL/MVRS

LTO IT E DB DB
System
Goes to LTO Rejects

Office to Transaction if
transact found with
DL/MVRS pending
Traffic apprehension
Violator
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L. COMPUTER & PRINTER INVENTORY AND TROUBLESHOOTING
I.1 Computer Inventory
I.1.1 MISS conducts computer inventory every year using the form MISS-CI-009
(please see Image 04 – MISS-CI-009). Based on the inventory conducted on
January to December 31, 2021, there are 917 (30 Servers) working units of
computers and 103 Laptop and and 367 printers.
I.1.2 Out of the 915 working units, the processor with the highest number is Intel Core
i5, followed Intel Core i3, followed by Intel core i7 & Intel Core 2 Duo, followed
by Intel Celeron G1840, followed by Intel Pentium 4 and Intel Pentium dual core,
followed by Intel Xeon, followed by Intel Pentium D, followed by Intel Pentium,
followed by Intel core 2 quad, followed by Intel core, and Others.
Management
Information System
Staff
DEPARTMENT
DIVISION
MISS TAG
COMPUTER NAME
YEAR AQUIRED
BRAND
OS
PROCESSOR
RAM
VIDEOCARD
HDD CAPACITY
MONITOR
USER
A.R.E
Ref. No. MISS-CI-009
Image 04 MISS-CL-009
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I.2 Troubleshooting and Maintenance:
The most number of technical assistance rendered was formatting,

followed by repair of CPU and trouble shoot/repair of printer errors.
Reformatting is considered a regular form of system

maintenance performed when:
- Computer operation is slower than expected due to corrupted program files

beyond repair;
- Viruses, ad-wares (advertising-supported software which automatically renders

advertisements), malwares (malicious software designed to disrupt computer
operations) and spywares (a type of malware that uses web connection to send-
out personal information of users without their knowledge) which cannot be
entirely removed by available resources and/or removal tools.
Central Processing Unit (CPU) troubleshooting and repairs are done

when:
- The system locks up or hangs. This can caused by improperly seated CPU and/or
heatsink, inadequate thermal paste between the CPU and the heatsink, and
malfunctioning heatsink fan.
Service Request (please see Image 05 – MISS-SRF-001v2)

for Printer Problems/Errors arise when:
- Sheets of paper get stuck on the printer tray:

- Printer feeder eats all the sheets of paper at once;
- Connection error between the printer and the computer;
- Misaligned/hazy print-out;
- Reduced print quality.
Troubleshooting and repair
- When a computer unit or device has undergone troubleshooting, the MIS

technician issues an ICT Diagnosis Form (please see Image 06- MISS-ICTDF-
002) to inform the concerned office/unit of his recommendation in order for his
computer unit or device to be fully functional after repairs.
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Image 05 – MISS-SRF-001v2
Image 06- MISS-ICTDF-002

Image 06 – MISS-ICTDF-002
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Computer units (and other devices) beyond repair
- In the event that a computer unit or device which underwent

troubleshooting has been deemed beyond repair, a clearance form for
replacement or other actions (please see Image 07 - ICTDF ) is issued.
Image 07 – MISS-ICT-003
M. PREPARATION OF MMDA IDENTIFICATION CARD
a. Description
i. The MISS is tasked to prepare the IDs of the 6,623 employees/personnel

(Permanent, Casual and Job Orders) of MMDA
ii. Starting March 2014, there were 1,269 Identification Cards printed.
b. Steps
i. MISS prepares schedule of ID processing for the different offices;

ii.The employee fills up a form stating the different information needed by
the MISS in preparation for his/her MMDA ID (please see Image 08 –
MISS- EIDIFF-005);
iii.The picture of the employee is taken with his/her name written on a
piece of illustration board (52.07 cm x 15.24 cm);
iv.The employee signs on the tablet for his digital signature;
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v.The ID photo is enhanced considering the following:

→ Blue Background - the color assigned to operations
→ Yellow Background - MMDA proper
vi.Information written by the employee on the form is encoded in the
database;
vii.The ID is prepared on the E-media software by uploading the
enhanced photo and the digital signature of the employee;
J.2.7 The encoded information on the E-Media database is double checked;
J.2.8 The ID card is printed;
J.2.9 The printed ID Cards are officially transmitted to the
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Figure 12. Flow Chart on the Preparation of MMDA Identification Card
Step 1: Step 5:
The Employee fills up a form Information written by the

stating the different information employee on the form is encoded in
needed bythe MISS in the database. (April Ann Santos,
preparation for his/her MMDA Chona Elligue)
ID.
Step 2:
The picture of the employee is Step 6:

taken with his/her name written on
The ID is prepared on the Smart
a peace of illustration board (52.07
DB Software by importing the
cm x
encoded information and
15.24 cm). (April Ann Santos,
uploading of the digital
Chona Elligue)
signature of the employee. The
encoded information is double
checked . (April Ann Santos,
Chona Elligue)
Step 3:
The employee sign on the tablet Step 7:

for his digital signature signs on The ID Card is printed.
the tablet for his digital
signature. (April Ann Santos, (April Ann Santos, Chona
Chona Elligue)
Elligue)
Step 4:
The ID is enhanced. (April Ann Step 8:

Santos, Chona Elligue) The printed ID Cards are
officiallytransmitted to the
N. OTHER ACTIVITIES
a. Biometric Assistance on Salary of Other Personnel
MIS provides technical assistance in terms of confirmation of

identity through biometric technology for (new casual
employees, oysters, job order personnel without ATMs. For
every confirmed individual, MIS issues a form
(please see Image 09 – MISS-FSVS-0004) for that personnel to
present to the Treasury Division as requirement for claiming his or her
salary.
Image 09 – MISS-FSVS-0004
b. Evaluation of Request For ICT Devices
MIS provides technical evaluation of ICT devices prior to purchase

to determine if such device/s are advantageous to the MMDA in
terms of its features. For this, MIS issues a memorandum (please
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see Image 10 – MIS-PCES-008v2) to the Property and Supply

Division informing them of the evaluation.
Image 10 – MIS-PCES-008v2
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c. MMDA COVID-19 VACCINATION PROGRAM
Before the rollout of MMDA’s Vaccination Program in April 2021, the MISS
has started the development of a system called the “MMDA Vaccination
System” to computerize MMDA’s health profile and vaccination records. The
system was designed to comply with DICT’s dta structure requirement. The
system development was done in-house and the team used the existing
network infrastructure of the Agency with the acquisition of five (5) new
computers to complement the existing units for encoding.
All the data encoded in the system are submitted to the Makati health
Information Management System (MHIMS) for uploading to the DICT-VIMS.
Vaccine recipients are tasked to accomplished forms for registration and

before screening. After vaccination, the accomplished forms are submitted to
the MISS for sorting and encoding to the system. These forms are transferred
from one office/person to another before reaching the MISS office.
MISS personnel assigned to sort, encode, print Vaccination IDs and

Certification and produce reports.
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OFFICE OF THE DEPUTY CHAIRMAN
PASIG RIVER FERRY SYSTEM (PRFS)
I. INTRODUCTION
During the early to the mid-90s, there were attempts by 2 private firms, i.e.
Magsaysay Lines and StarCraft Ferry, to provide passenger ferry service using boats
with different build and capacity and small makeshift stations along the Pasig River.
Unfortunately, the foul smell emanating from the polluted river, the presence of illegal
structures built on the river banks and the poor condition of the makeshift stations
negated the financial viability of these private enterprises leading to their closure after
only about a year of operations.
In 2007, the ferry service was resumed along the Pasig River and Marikina
River with a franchise granted by MARINA to the Nautical Transport Services, Inc.
(NTSI) by virtue of a tri-partite agreement among the Pasig River Rehabilitation
Commission (PRRC), Department of Transportation and Communication (DOTC)
and the Metropolitan Manila Development Authority (MMDA).
During the said year, the PRRC, through an ADB loan, built several
permanent ferry stations along the two (2) rivers with appropriate pontoons or landing
platforms which were then utilized by NTSI. However, the same factors experienced
by the earlier firms including some unfinished and poorly located ferry stations as
well as the adverse impact on boat efficiencies due to the overabundant water
hyacinth along the river forced NTSI to stop operations after 4 years.
On April 2014, the MMDA re-launched the Pasig River Ferry Service (PRFS) by
rehabilitating the ferry stations built by PRRC and initially used second-hand and
privately leased ferry boats to serve the commuters. From then on until this time, the
Operations Manual used was the one prepared by PRRC wherein the policies,
standards and procedures were largely based on a private firm providing the ferry
boats in the conduct of the ferry operations. Manpower at the ferry stations were
deployed by MMDA and PRRC until 2016.
Full control of the PRFS operations started with the official turnover of the
PRRC-controlled ferry stations to MMDA in January 2017. As earlier mentioned, the
Authority leased privately-operated ferry boats but eventually purchased brand new
ferry boats, rehabilitated all the ferry stations and pontoons as well as improved the
boat dockyard located at the MMDA Napindan Hydraulic Control Structure (NHCS)
in Pasig City for the maintenance and repair of the ferry boats.
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In 2019, with the support of the Office of the President and private sector
partners, the PRFS acquired new and bigger capacity ferry boats and offered Free
Rides to expand ferry ridership as well as meet the transport needs of the growing
number of ferry commuters particularly students. Unfortunately, the PRFS operation
was suspended with the imposition of the Enhanced Community Quarantine (ECQ)
on 16 March 2020 to fight the worldwide COVID-19 pandemic which plagued the
country. After putting in place health and safety protocols to protect the riding public
as well as the boat crew and station personnel from the transmission of the virus, the
PRFS operations was resumed on 03 August 2020 up to the present.
II. OBJECTIVES
The crafting of the PRFS Operations Manual aims to achieve the following:
 To establish, document and disseminate the policies, standards, functions,

tasks and procedures of the Pasig River Ferry Service
 To capacitate and enable the PRFS personnel and new hires to better
understand their roles and execute their duties and responsibilities during the
daily delivery of the ferry service
 To monitor and evaluate the performance of each personnel for exemplary
service and take corrective action whenever needed
 To know the necessary procedures and be responsive during emergency
situations and disaster response
Sanitize - to free from dirt, germs, etc., as by cleaning or sterilizing to make

less offensive by eliminating anything unwholesome,
objectionable,
Incriminating.
Cleanliness - the quality, state, or habit of being kept clean, as a place or

object.
Preventive Maintenance - the act of maintaining or the state of being maintained

or care
or upkeep of machinery or property.
Boat - a vessel for transport by water, constructed to provide

buoyancy by
Excluding water and shaped to give stability and permit
propulsion.
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Station - a stopping place for boat or other land conveyances, for the
transfer
of passengers.
Radio - an apparatus used for receiving and transmitting information
of
stations,boats and Napindan dockyard.
Dockyard - a waterside area used for docking of boats, workshops,

outfitting, and
repairing of ferry boats.
Pontoon - a floating structure used as landing stage of ferry boat.
Water Hyacinth - a floating aquatic plant, Eichornia crassipes, of tropical lakes

and
rivers, that grows so prolifically it often hinders the passage of
boats.
Philippine Coast Guard - (Filipino: Tanod Baybayin ng Pilipinas) is recognized as

the third armed uniformed service of the country attached to
the Philippines ' Department of Transportation, tasked primarily
with enforcing laws within Philippine waters, conducting
maritime
security operations, safeguarding life and property at sea, and
protecting marine environment and resources
IV. ACRONYMS
MMDA - Metropolitan Manila Development Authority
PRFS - Pasig River Ferry Service
PRFCP - Pasig River Ferry Convergence Program
DENR - Department of Environment and Natural Resources
DBM - Department of Budget
PCG - Philippine Coast Guard
MARINA - Maritime Industry Authority
NEDA - National Economic Development Authority
LLDA - Laguna Lake Development Authority

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PPA - Philippine Ports Authority
DOTr - Department of Tourism
LGU - Local Government Unit
IATF - Inter-Agency Task Force for Covid-19
MRA - Malacaᾗang Restricted Area
ETA - Estimated Time of Arrival
V. ORGANIZATION and RESPONSIBILITIES
2. General
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The development of the PRFS Operations Manual was made imperative on account
of the following:
The Pasig River Ferry Service is now a fully integrated operations consisting of
the boat fleet, dockyard and ferry stations with the support from established
administrative and finance services units of the MMDA
There is a need to streamline the PRFS operations which includes trip

scheduling, boat deployment, fleet maintenance and repair, personnel
administration, logistics and supply management as well as record keeping,
monitoring and reporting
The MMDA Quality Management System requires the regular updating of the
PRFS systems and procedures for continuous quality improvement in the ferry
operations
3. Targets and Goal
 Re-launch special tours for students and tourists in coordination with concerned
government agencies as soon as travel restrictions are lifted
 Strict enforcement of the required repairs and maintenance of the ferry boats
and stations including the dockyard
 Hire additional personnel and conduct relevant skills training for PRFS
personnel
 Reinstate fare collection through available cashless payment systems by next

year
 Strict compliance with health and safety protocols and guidelines in all PRFS
facilities to ensure the overall well-being of passengers and PRFS personnel
 Continuation and development of promotional schemes to sustain passenger

awareness and patronage of PRFS ferry service
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POSITION TITLE DESCRIPTION
 Over All Supervision of the Pasig River Ferry

Operations
 Ensures the activities and operations are performed
Ferry Operations V in accordance with ISO 9001-2015 procedures
 Attends to organization meetings, conferences and
other pertinent events
 Initiates and prepare communications required by
MMDA offices
 Review operating results and recommend
appropriate measures to enhance final outcome
 Over -all supervision of the Admin & Finance Section

and/ or Operations Section (Station Unit, Fleet Unit &
Boat Maintenance Unit)
 Assesses the river worthiness of all boats before
Ferry Operations IV deployment
 Ensures the smooth operations of the Operations
Section (Stations Unit, Fleet Unit & Boat Maintenance
Unit)
 Responsible for the coordination of internal and
external activities and ensures timely flow of
information to and from the PROD
 Drafts & prepare communications report and other
relevant documents of the PRFOD.
 Over-All supervision of the Central Station

Ferry Operations III  Maintains good condition of the station and pontoon
 Submission of weekly, monthly, quarterly, semi-
annual and annual reports
 Check the daily status of all terminals/ stations
particularly whether pontoons are safe and functional
 Determines the appropriate trip schedule for the day
based on the number of the boats deployed and
communicate to all stations
 Monitors, records, and reports special concerns
encountered during daily operations (closures, boat
breakdowns).
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 Over-All supervision of Boat Maintenance Unit

(Napindan Dockyard)
 Check daily status of all passenger ferry boats
and trash boats at the Dockyard for
Ferry Operations II deployment.
 Ensures river worthiness of ferry boats and
trash boats before dispatching.
 Supervise and provide training to shore and
offshore personnel
 Monitors and record status of boats for
appropriate repairs and maintenance at the
Dockyard.
 Over All supervision of ferry boats/terminal
operations
 Maintains good condition of stations and
pontoons.
Ferry Operations I  Keeps record of ferry boat monitoring.
 Communicates to stations concerned for
update of passenger and voyage of the ferry
boat.
 Report incidents during the daily operations of
the ferry boats.
 Ensure complete & accurate filling up of
Passenger Manifest for submission &
consolidation to Central Station
 Check daily personnel attendance vis-a- vis official

personnel deployment in all ferry stations and
dockyard.
 Re-assign personnel based on the daily personnel
attendance and operational needs at ferry stations
and dockyard.
Administrative Officer II  Addresses immediately all passenger concerns and
complaints and other relevant developments within
the stations and dockyards and reports the same to
superiors if assistance is needed.
 Ensures the accurate and timely preparation and
submission of reports (i.e. Periodic Accomplishment
Report, etc.)
 Collates and review the Daily time Records of all
PRFOD (Permanent, Casual, J.O) assigned to their
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respective stations and dockyard and ensure

compliance to official cut-off periods.
 Ensure complete & accurate filling up of Passenger
Manifest for submission & consolidation.
 Assists in Special River Tours as requested.
 Check daily personnel attendance vis-a- vis official

personnel deployment in all ferry stations and
dockyard.
 Re-assign personnel based on the daily personnel
attendance and operational needs at ferry stations
and dockyard.
Administrative Assistant II  Addresses immediately all passenger concerns and
complaints and other relevant developments within
the stations and dockyards and reports the same to
superiors if assistance is needed.
 Ensures the accurate and timely preparation and
submission of reports (i.e. Periodic Accomplishment
Report, etc.)
 Collates and review the Daily time Records of all
PRFOD (Permanent, Casual, J.O) assigned to their
respective stations and dockyard and ensure
compliance to official cut-off periods.
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 Disburses and records the issuance of supplies,

materials and / or equipment to personnel a
Supply Officer I required
 Responsible for stock replenishment of supplies
 Provides safekeeping and maintenance of supply
items in the stockroom
 Communicate accurately all messages and

relevant information to Central station, Dockyard
and Ferry Boat Captains for proper dissemination
and proper action.
 Communicate accurately all messages and
Communication Equipment relevant information to Central station, Dockyard
Operator II and Ferry Boat Captains for proper dissemination
and proper action.
 Prepares and submit Daily Monitoring Report to
Central station for consolidation.
 Ensure proper use and safe keeping of base and
/or hand-held radios at all times
 Monitor and relay relevant information such as trip
schedule, trips delay and MRA closure concerned.
 Prepare and submit accurate and timely Daily Boat
Monitoring Report
 Encoding and printing of correspondence and

communication materials necessary in ferry
operations.
Computer Operator II  Check and ensure that all handheld radios are
functioning properly and sufficiently charged prior
to daily ferry operations and reports immediately all
defective radio units to superiors for appropriate
action
 Prepares and submit Daily Monitoring Report to
Central station for consolidation.
 Ensure proper use and safekeeping of base and or
handheld radios at all times
 Monitor and relay relevant information such as trip
schedule, trip delays and MRA closure concerned.
 Prepare and submit accurate and timely Daily
Dispatcher's Report.
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 Receive, check, reconcile and process all payment

collected from ferry stations.
 Receives payments and issues corresponding ticket
and receipt from paying passengers.
 Maintains efficient accounting of cash received from
Cashier II paying passengers and keeps record of the same.
 Performs cash balancing at the beginning and end of
the shift
 Assume custody and safekeeping of all un-deposited
collection
 Collects all revenues from different ferry stations for
remittance to the Central Treasury Department
 Processes the payment transaction and issuance of

Cash Clerk III ticket of ferry boat passenger
 Maintain efficient accounting of cash received from
paying passengers and keeps records of the same
 Performs cash balancing at the beginning and end of
the shift.
 Maintains the cleanliness of the station to include

appliances, structures and furniture & fixtures of the
dockyard and ferry stations.
 Performs cleaning activities by sweeping, mopping
and polishing of floors particularly the passengers
Utility I waiting area, comfort rooms and other areas of the
dockyard and ferry stations
 Check availability of cleaning supplies & materials at
the dockyard and ferry stations and submits request for
out of stock supplies
 Check for the functioning of toilets, air-conditioning
units, lights and furniture & fixtures.
 Cleans / dust all furniture, fixtures, equipment, table
and other surface.
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 Assumes absolute command and operation of the ferry

boat.
 Responsible for the safe voyage of the ferry, its crew
and passengers.
 Determine geographic positioning and execute safe
navigational passage.
 Checks the boat crew and safety equipment is
Ferry Boat Captain complete before every trip.
 Maintains navigational instruments and equipment
 Ensure proper docking at all station and dockyard.
 Directs and supervise loading and unloading of
passengers and activities of the deck crew.
 Cools down engine atleast 5 minutes before shutdown
and performs cooling system flushing after every boat
operation.
 Serves as watchman of the Ferry Captain while the

ferry is underway, assists passengers at the pontoon
area for safe embarkation and guides incoming/
outgoing boats on proper maneuvering and anchoring.
 Responsible for the safety equipment onboard the
ferry boat and checks passenger manifest before
voyage.
 Extends courteous greetings & reminders to all
passengers in the waiting and pontoon area.
 Communicates with passengers regarding safety
measures and regulations prior to embarkation
 Monitor and advise concerned station personnel e.g.
Ferry Aide III radio operator/ dispatcher on the arrival & departure of
all boats
 Maintains cleanliness and proper functioning of the
ferry boats and docking area particularly the pontoons
and stairs to ensure safety of all passengers and boat
crew.
 Secures mooring lines during berthing and unberthing
operation.
 Assists in the collection of trash and other water
hazards along the river as needed.
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outgoing boats on proper maneuvering and
anchoring.
voyage.
Ferry Aide II  Extends courteous greetings & reminders to all
passengers in the waiting and pontoon area.
measures and regulations prior to embarkation.
radio operator/ dispatcher on the arrival & departure
of all boats.
crew.
operation.

outgoing boats on proper maneuvering and anchoring.
voyage.
 Extends courteous greetings & reminders to all
Ferry Aide I passengers in the waiting and pontoon area.
measures and regulations prior to embarkation.
radio operator/ dispatcher on the arrival & departure
of all boats.
crew.
operation.
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 Supervise the repair and maintenance of ferry boats.

 Responsible in installing, inspecting and maintaining
the propulsion systems, engines, pumps and other
Marine Engineer B pieces of technical equipment that make ferry boats
function effectively.
 Determines the seaworthiness of the ferry boats.
 Responsible for the smooth operation and

maintenance of the ferry boat main propulsion
 Maintains the lubrication of the machinery.
Marine Engineman I  Checks, monitors and keeps a record of ferry boat fuel
level.
 Assists the Ferry Boat Captain in accomplishing all the
boat checklist before, during and after daily boat
operations.
 Check emergency tools and fire extinguisher before
daily boat operations
 Performs mechanical diagnosis, repairs and

Mechanic III maintenance of boats
 Keeps equipment available for use by inspecting and
testing
 Operates general workshop machinery and hand tools
 Performs mechanical diagnosis, repairs and

Mechanic II maintenance of boats
testing.
 Operates general workshop machinery and hand
tools.
 Performs electrical diagnosis, repairs and

maintenance of boats
Electrician I testing.
 Operates general workshop machinery and hand
tools.
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 Disburses and records the issuance of supplies,

materials and/or equipment to personnel as required
Warehouseman I  Conducts inventory of supplies and prepares report
thereof.
 Reports and recommends supplies for replenishment
 Drives Agency service vehicle to convey

officers/employees to official functions.
Driver II  Performs preventive and regular maintenance of
service vehicle.
 Keeps vehicle clean and maintained at all times.
 Assists skilled personnel in construction works,

electrical works and plumbing.
Laborer II  Clean up job site at the end of the day.
 Ensure all equipment and materials are properly
secured.
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VI.1 Station Policy
 Station Assignments
* There will be one assigned Administrative Officer for all operating stations
of the
Pasig Ferry stations
* Deployment of personnel shall be determined from the Central station with
the
Approval of the PRFS Head & Head Admin.
 On Duty Shift Station Schedule

a. Regular Schedule : 8:00 am - 5:00 pm
b. Shift 1 : 6:00 am - 2:00 pm
C. Shift 2 : 11:00 pm - 7:00 pm
VI.2 Norms and Conduct of the Station Personnel
vi.2.1 Behavior on Station Premises
* Safety and welfare of the passengers shall be given priority in all stations
* PRFS personnel shall extend proper and utmost courtesy to all passengers
and
Visitors
* The use of abusive words, profane or vulgar language, assault and battery
shall
be strictly prohibited.
* Excessive noise shall be prohibited during office hours/ station operational
Schedules
* Personnel are prohibited from spreading false rumors and fomenting
intrigues
among other employees. Dishonesty with malicious intent is discourage
* Personnel conflict/dispute which include, but is not limited to examples such
as fighting, instigating a fight, physical assault upon or any threat to any
personnel
shall not be expressed while inside the station premises.
* Vandalism or the willful destruction of any property inside the station which
includes but not limited to examples such as writing, drawing or posting
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Unauthorized notices on the walls.
* All personnel shall at all times be required to wear the Official ID card
which shall
be presented upon entry into the station premises
* Personnel under the influence of alcohol or drugs are not allowed to enter
the
station premises.
vi.2.2 Personnel Dressing/ Grooming and Etiquette
A certain employee need to exercise good judgement and always arrive for work
well
Groomed and in an overall neat and clean appearance.
* Personnel shall wear the prescribe uniform while on duty unless proper
authority
Authorized exceptions.
* Uniforms shall be clean, and maintained in good condition. Wearing of
slippers
inside the station is prohibited unless justifiable. All personnel must present
a
Neat and well groomed appearance at all times when entering the station
Premises on or off duty.
* No wearing of earrings for male personnel while on duty
VI.3 Operational Procedure
* Pubic Assistance
vi.3.1. Passengers should assisted by the pontoon personnel upon embarking

and
Disembarking inside the ferry
Vi.3.2. Only authorized PRFS personnel shall respond to public inquiries
* Rules and Limitations
- Passengers must bring and present any government Identification

Card
every time he/she ride the ferry boat
- Passengers and station personnel under the influence of drugs or

alcohol
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are not allowed to enter the station premises
- Animals are not allowed to board unless properly caged
- Only children above 5 years old are allowed, however they required
to log in
the passengers manifest
- Senior citizen and students shall present a valid identification card to

avail
Discount
- Smoking inside the station premises and ferry boat is not allowed
- Allowable baggage (no fare), in as much as there was an agreement

that we will allow hand carry baggage that can be placed on the lap.
Excess
baggage exceeding 3 feet are equivalent to the regular passenger
fare.
Baggage must not exceed to 8 kgs.
- Any quantity of gasoline, kerosene, LPG and other flammable/

explosive
and hazardous products shall not be allowed to be brought inside the
station
SAFETY AND HEALTH PROTOCOLS
 Regular body temperature checks for all passengers
 Wearing of face masks for passengers and PRFS personnel at the stations
and dockyard at all time.
 Installation of visuals to observe physical distancing at the stations, boats and

dockyard
 Body temperature checks for all personnel reporting at the stations, boats and
dockyard
 Availability of alcohol, soap and tissue paper at the stations

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 Regular sanitizing of stations, boats, dockyard office and other workplace
EMERGENCY AND DISASTER GUIDELINES
In case of an emergency, the PRFS personnel are tasked to implement the following
guidelines:
 Gather complete and accurate information on the emergency situation

- Nature of emergency (emergency involving passengers and personnel,
fire incident at the station or boat, boat collision, boat breakdown, etc.)
- Exact location (ferry station, ferry boat and along the river)
- Number of persons/boats involved
 Immediately call in the emergency to the Philippine Coast Guard (PCG), the
MMDA Metrobase and Guadalupe Central Station by radio or cellular phone
for appropriate action
 Only skilled and trained PRFS personnel shall respond to the emergency such
as the provision of first aid, rescue of a drowning person, fire-fighting, etc.
In case of a disaster that will involve rescue, transport of people, medicine and relief
goods along the Pasig River, the PRFS shall be called upon to extend help in
mitigating the impact of the disaster.
During a disaster, all PRFS personnel not directly affected by the disaster shall report
to their respective work areas for deployment and conduct of rescue and relief
operations.
SECURITY PROTOCOL UPON ENTRY TO THE PRFS FERRY

STATIONS
The Security Service Provider, through their Security Guard, is mandated to strictly
enforce the following security measures:
 Always wear a smile and greet all MMDA officials, employees, commuters
and guests entering the ferry station .

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 Request all commuters to present any valid ID with pictures for compliance
to IATF travel restrictions.
 Courteously ask permission of the passenger before conducting body
frisking and baggage/bag inspection.
 Strict conduct of body frisking and baggage inspection before passengers
are allowed to pay the ferry fare, fill-up the Passenger Manifest and seat at
the waiting area.
 Politely request Persons in Authority (PIA) to surrender their firearms for
safekeeping by the Boat Captain and release the firearm(s) to the PIA upon
disembarkation.
 Confiscate unauthorized objects such as explosives, deadly weapons and
drugs during inspection and immediately call for assistance from the nearest
PNP Station to prohibit entry of said persons to the ferry station/boat.
FLOW CHART FOR NAPINDAN DAILY OPERATION
MONITOR WEATHER AND RIVER CONDITION

Coordinate with other Ferry Stations, Coast Guard and Philippine Navy regarding present
weather condition and presence of water hyacinths in respective ferry stations
(Government Agencies, Private Sector, GOCCs, NGOs, CSO)
CONDUCT ROUTINE CHECK-UP

IF O.K. Check-up of engine, water, oil and other parameters IF NOT O.K.
by the mechanics to ensure smooth operation of the
boat
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INSPECTION OF CONDUCT REGULAR

PROPELLER PMS
Inspect propeller condition and Conduct preventive maintenance
removal of debris when necessary as stipulated in the boat manual
(Government Agencies, Private (Government Agencies, Private
Sector, GOCCs, NGOs, CSO)n Sector, GOCCs, NGOs, CSO)
BOAT CLEAN-UP
Check and maintain cleanliness and sanitation of boats to be deployed
BOAT CREW DISPATCHING

Dispatching of ferry boats with assigned captain and boat crew. Ensure all boat crew are in proper
uniform and necessary PPE as required
PRFS PROCESS FLOW CHART
BOAT
Passenger must present
REFUELLING the
Identification card, to the guard on duty
Refuelling and recording of issued diesel
before or gasoline
entering the stationfuel forbeferry
(must 5 boats together with the
dispatcher, fuel tender and assigned
years oldsecurity guard on duty for proper issuance of fuel
and above)
 All belongings must subjected for Passenger Assistant

inspection for security and safety greets incoming
purposes passenger ushers to
the ticket booth
 Passenger must step on the disinfectant
mat before entering the station
 Sanitize the hands of all passengers

and other persons entering the station
 Get the body temperature of the

passenger
Dispatcher then takes over

Radi and asks passenger to fill up
o the Passengers Manifest Form
Ope and ensure the completeness
of information for tracing
rator
purposes
inpu
ts
rele
vant
infor
BOAT DISPATCH
Ferry boats dispatched
mati
to respective stations and monitoring of boats in operation
conducted in Guadalupe on Station and PRFS Napindan Office
on
boat
mon
itori
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Passenger Assistant ushers

passenger to waiting Area,
reminds passenger on the
Boat Captain welcomes time of departure and quickly
and briefs passengers briefs passenger on safety
of safety precautions measures and regulations
while on board and upon prior to passengers
disembarkation embarkation
Pontoon Assistant, ushers

and assists the passengers
to pontoon area for boat
embarkation.
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VII. RECORDS
Weekly accomplishment report and daily boat deployment report are prepared and
submitted to the Office of the Assistant General Manager for Operations for
documentation.
Submission of daily, weekly, monthly, quarterly and annual accomplishment reports

to concerned MMDA offices.
vii.1 RECORDING PROCEDURE
Daily accomplishment report daily ridership report is encoded and transmitted to

the Guadalupe Central station for consolidation through radio communication
Consolidation of ferry ridership per station is encoded for record purposes.
VIII. APPENDICES
viii.1. TRIP SCHEDULE
DOWNSTREAM (PINAGBUHATAN TO ESCOLTA)

KAL
AW SAN GUADA VALENZ LAMBIN STA- LAWTO ESCO
HULO PUP QUINTA
PINAGBU AA JOAQUI LUPE UELA GAN ANA N LTA
HATAN N N
7:00 7:05 7:10 7:20 7:25 7:40 7:55 7:57 8:05
7:35 7:40 7:50 7:55 8:07 8:22 8:27

7:00 7:10 7:15 7:30 8:20
8:35 8:40 8:43 8:46 8:58 9:10 9:17
7:30 7:40 7:45 8:30 9:08
9:35 9:40 9:43 9:46 9:59 10:11 10:16
8:30 8:40 8:45 9:30 10:09
10:35 10:40 10:45 10:48 11:02 11:17 11:22
9:30 9:40 9:45 10:30 11:15
11:35 11:40 11:50 11:54 12:10 12:25 12:30
11:00 11:10 11:15 11:30 12:23
12:35 12:40 12:46 12:48 1:10 1:25 1:30
12:30 1:23
1:35 1:40 1:48 1:51 2:03 2:17 2:22
12:30 12:40 12:45 1:30 2:15
2:35 2:40 2:44 2:48 3:02 3:15 3:20
2:00 2:10 2:15 2:30 3:13
3:35 3:40 3:49 3:52 4:06 4:19 4:24
3:30 4:17
4:35 4:40 4:45 4:50 5:02 5:14 5:20
4:00 4:10 4:15 4:30 5:12
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UPSTREAM (ESCOLTA TO KALAWAAN)

SAN
LAW QUINT STA- LAMBIN VALENZ HUL GUADA KALAW
ESCOLTA PUP JOAQUI
TON A ANA GAN UELA O LUPE AAN
N
8:15 8:20 8:22 8:40 8:55 9:00 9:10 9:15 9:20 9:35 9:30
9:05 9:26 9:39 9:42 9:50 9:56

9:00 9:07 10:00 10:15 10:20
10:05 10:22 10:31 10:34 10:42 10:47
10:00 10:07 10:52 11:07 11:12
11:05 11:26 11:35 11:38 11:44 11:49
11:00 11:07 11:55 12:10 12:15
12:05 12:30 12:40 12:44 12:52 12:56
12:00 12:07 1:00 1:15 1:20
1:05 1:22 1:33 1:36 1:43 1:00
1:00 1:07 2:05 2:20 2:25
2:05 2:23 2:35 2:36 2:43 2:47
2:00 2:07 2:52 3:07 3:15
3:05 3:21 3:30 3:34 3:40 3:47
3:00 3:07 3:52 4:07 4:15
4:05 4:26 4:37 4:41 4:50 4:55
4:00 4:07 5:00 5:15 5:20
5:05 5:29 5:41 5:44 5:53 5:56
5:00 5:07 6:00 6:15 6:20
5:35 5:50 6:00 6:04 6:09 6:14
5:30 5:37 6:20 6:35 6:40
GUADALUPE TO MAYBUNGA TO
MAYBUNGA GUADALUPE
8:00 7:00
10:00 9:00
12:00 11:00
2:00 1:00
4:00 3:00
Viii.2. PASIG RIVER SYSTEM MAP

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EXTERNAL RELATIONS OFFICE
1. INTRODUCTION ON THE MANUAL
PURPOSE
The concept of an External Relations Office began on 15th October 2010,

with the designation and deployment of Action Officers to the seventeen (17) Local
Government Units (LGUs) of Metro Manila or National Capital Region (NCR) to
establish the efficient, effective, and reliable institutional linkages between our
Agency and the LGUs for the immediate provision and delivery of metro-wide
services, to wit:
1. Transport and Traffic Management,
2. Development Planning,
3. Solid Waste Disposal and Management,
4. Flood Control and Sewerage Management,
5. Urban Renewal, Zoning, And Land Use Planning, and Shelter

Services,
6. Health and Sanitation, Urban Protection and Pollution Control,
7. Public Safety
Under the leadership of then Acting MMDA Chairman Thomas M. Orbos, the
External Relations Office was officially created by virtue of Office Order No. 19,
Series of 2017, through the consent and with the approval of the Metro Manila
Council (MMC) by the issuance of MMC Resolution 17-01, dated March 7, 2017.
SCOPE
Deployment and designation of Action offices to the Seventeen (17) Local

Government Units (LGUs) of Metro Manila or National Capital Region (NCR) by
then MMDA Chairman Francisco N. Tolentino by virtue of Office Order No. 209,
Series of 2010.
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2. DEFENITION OF TERMS AND ACRONYMS
Ocular Inspection  An activity checking the veracity of the complaint

request being lodged.
Accomplishment Reports  A set of reports showing the individual performan

status report detailing achievements and complet
tasks during a given period of time.
Issuances  Pertains to official documents issued (e.g.,

memoranda, memorandum circulars, Office Orde
Ordinances)
Correspondences  Official documents like letters of request/s,

memorandum of agreements, project proposals
.  Action Officer/s
AO
 Metro Manila Council
MMC
 Refers to the MMDA.
Agency
 Refers to the Metropolitan Manila Development
MMDA
Authority
 Refers to the Local Government Unit

LGU
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Action Officer  Acts as the Official Representative of the MMDA t

the LGU, and as such, shall conduct itself in a
professional manner.
 It is the duty of an AO to be keenly aware of the

specific needs of the LGU and to relay the same to
the MMDA Official/s for proper action (e.g.,
technical support, emergency and disaster
preparedness, traffic management, waste disposa
flood control, etc).
 Ensures that the programs and plans of MMDA

regarding its metro-wide services are made known
to the LGU in a timely and effective manner, for th
purpose of aligning work programs and the deliver
of services
 Monitors MMDA updates on the issuances th

pertains to the seven (7) mandates like traffic, floo
waste disposal, informal settlers, disasters an
health services.
 Coordinates different projects, events & activities

all concerned offices & agencies.
 Initiates coordination meetings with differe

offices/agencies.
 Forwards/endorses correspondences lik

memorandum of agreements, project proposals, ci
ordinances, general guidance references, reque
letters and complaints from the Local Governme
Unit to MMDA and vice versa.
 Gathers and disseminates information concernin

issues/problems undertaken.
 Attends meetings, seminars, workshops & training
 Does actual ocular inspection
 Keeps both parties abreast for any development.

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 Coordinates, supervises, and monitors road

clearing operations.
 Conducts regular meetings at the Office of the

Deputy Chairman.
 Submits monthly accomplishment reports to be

filed at the Office of the Deputy Chairman and a
duplicate copy of which shall be given to the LGU
for filing purposes and for quick references.
 Performs other duties/functions as may be assigne

from time to time.
4. OPERATING PROCEDURE
REQUEST/S FROM MMDA TO LGU
a. Request/s for action from the different offices, departments, agencies,

barangays, local government units and private concerned citizens
shall be coursed through to the MMDA.
b. The Office of the Deputy Chairman shall forward the said request/s to
the External Relations Office (ERO-MMDA) to call the attention of the
concerned Action Officer.
c. A site/ocular inspection is conducted for further investigation,

assessment and validation on the issues and concerns of the
request/complaint letter.
d. If approved, a further validation and assessment and a proper

coordination meeting shall be conducted with the concerned office or
department or barangay for proper action. But if its disapproved, a
formal letter will be sent to the requesting party with an attached
inspection report and recommendations, the proceed to item “f”.
e. For proper documentation of the action taken, attendance of

participants and actual pictures must be taken. And a certificate of
completion must be secured from the requesting party, or some
document to formally signify the completion of the task.
f. A post activity report is prepared and shall be submitted to the Office

of the Deputy Chairman and a copy furnish for the LGU.
REQUEST/S FROM LGU TO MMDA

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a. Request for action from the different offices, departments, agencies,

barangays, local government units and private concerned citizens
shall be coursed through to the LGU.
b. The Office of the Deputy Chairman shall forward said the request to
the External Relations Office (ERO-MMDA) to call the attention of the
concerned action officer.
c. A proper coordination or courtesy visit shall be conducted with the

concerned office, department or barangay for proper action.
d. A site/ocular inspection is conducted for further investigation,

assessment and validation on the issues and concerns of the
request/complaint letter.
e. If approved, a further validation and assessment and a proper

coordination meeting shall be conducted with the concerned office or
department for proper action. But if its disapproved, a formal letter will
be sent to the requesting party with an attached inspection report and
recommendations, then proceed to item “g”.
f. For proper documentation of the action taken, attendance of

participants and actual pictures must be taken. And a certificate of
completion must be secured from the requesting party, or some
documents to formally signify the completion of the task.
g. A post activity report is prepared and shall be submitted to the Office

of the Deputy Chairman and a copy furnish for the LGU.
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A. HANDLING of REQUEST/S FROM MMDA TO LGU

PERSON
ACTIVITY DETAILS/FUNCTIONS REFERENCE
RESPONSIBLE
Receives Deputy  Receives request/s for action from Letters of reque
request/s for Chairman different offices, departments, agencies,
action barangays, LGUs and private concerned
citizens coursed through the MMDA
Forwarding
request to the Deputy  Forwards said request to the ERO to call
concerned AO Chairman / AO the attention of the concerned AO
 Conducts site/ocular inspection for

AO further investigation, assessment and
Site / Ocular
Inspection validation on the issues and concerns of
the request/complaint letter
 If approved, a further validation and Approved

Validation and AO assessment and a proper coordination request and AO
Assessment meeting shall be conducted with the validation and
concerned office or department or assessment
barangay for proper action. report
Actual Operation /  But if its disapproved, a formal letter will Recommendat

Execution be sent to the requesting party with of concerned
attached inspection report and office
recommendations, then proceed to
writing a post activity report.
 For proper documentation of the action Certificate of

Documentatio AO taken, attendance of participants and completion,
n actual pictures must be taken. And a attendance of
certificate of completion must be participants,
secured from the requesting party, or actual pictures
some other documents to formally taken
signify the completion of the task.
Post-Activity AO  A post-activity report is prepared and Accomplishme

Report shall be submitted to the Office of the report
Deputy Chairman and a copy furnish for
the LGU.
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B. HANDLING of REQUEST/S FROM LGU TO MMDA

PERSON
ACTIVITY DETAILS/FUNCTIONS REFERENCE
RESPONSIBLE
Receives Deputy  Receives request/s for action from Letters of
request/s for Chairman different offices, departments, agencies, Requests
action barangays, LGUs and private concerned
citizens coursed through the MMDA
Forwarding Deputy  Forwards said request to the ERO to call

request to the Chairman / AO the attention of the concerned AO
concerned AO
 Proper coordination or courtesy visit shall

AO be conducted with the concerned office,
Coordinatin
Meeting department or barangay for proper action.
 Conducts site/ocular inspection for further

AO investigation, assessment and validation
Site / Ocular on the issues and concerns of the
Inspection
request/complaint letter
 If approved, a further validation and

assessment and a proper coordination
Validation, AO meeting shall be conducted with the Approved
Assessment concerned office or department or request and AO
barangay for proper action. validation and
assessment
 But if its disapproved, a formal letter will report
AO be sent to the requesting party with
and Recommendat
Actual Operation /
Execution attached inspection report
recommendations, then proceed to of concerned
writing a post activity report. office
 For proper documentation of the action

taken, attendance of participants and
AO actual pictures must be taken. And a Certificate of
Documentation
certificate of completion must be secured completion,
from the requesting party, or some other attendance of
documents to formally signify the participants,
completion of the task. actual pictures
taken
Post-Activity
report  A post-activity report is prepared and
shall be submitted to the Office of the
AO Accomplishme
Deputy Chairman and a copy furnish for
report
the LGU.
2. APPENDICES
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Annex 1 – Office Order No. 209, Series of 2010
Annex 2 – Office Order No. 19, Series of 2017
Annex 3 – MMC Resolution No. 17-01 dated March 17, 2017
OFFICE OF THE GENERAL MANAGER

1.0 Introduction
Section 12 of the Republic Act 7924 creating the Metropolitan Manila Development
Authority (MMDA) provided that the Chairman shall be assisted in the discharge of
his powers, duties and functions by a General Manager, an Assistant General
Manager for Planning, an Assistant General Manager for Operations, and an
Assistant General Manager for Finance and Administration.
2.0 Organizational Profile
2.1 The General Manager is vested with the following functions:

2.1.1 Assist the Chairman in the administration of the MMDA and supervision
of subordinate personnel;
2.1.2 Assist the Chairman in the supervision of the operation of the various
operating centers and units of MMDA;
2.1.3 Assist the Chairman in the review of plans and programs for the MMDA
and for Metro Manila in the preparation of the annual report of activities
and accomplishments of the MMDA; and
2.1.4 Perform such other duties and functions as may be lawfully delegated
or assigned by the Chairman from time to time.
2.2 The Legal and Legislative Affairs Staff was established to support the General
Manager concerning legal and legislative matters.
2.3 The Corporate Planning and Management Staff was established to support the
General Manager concerning corporate strategic planning and assessment of
performance of the various operating centers and units of MMDA.
2.4 A Core Staff under the supervision of a Chief of Staff assists the General
Manager in the effective performance of his functions.
3.0 Organizational Structure

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3.1 Organizational Chart

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3.2.1 Chief of Staff

a. Oversee the efficient and effective performance of the processes
handled by the Office of the General Manager;
b. Represent the General Manager in meetings when the latter is not
available or have other tasks to attend to;
c. Establish communications with LGUs and external agencies;
d. Direct and supervise the OGM Core Staff;
e. Perform other tasks as directed by the General Manager.
3.2.2 Core Staff

a. Provide administrative and liaison support services;
b. Arrange meetings and other activities of the General Manager;
c. Record incoming / outgoing documents and other
correspondences;
d. Keep record of coordination meetings;
e. Prepare outgoing letters, memorandum and reports; and
f. Perform other tasks as directed by the General Manager or the
Chief of Staff.
3.2.3 Support Staff

a. Deliver internal correspondences;
b. Handle reproduction of document;
c. Maintain cleanliness of the office;
d. Do various errands and other support services for OGM activities;
and
e. Perform other tasks as directed by the General Manager or the
Chief of Staff.
3.2.4 Security Staff

a. Provide security for the General Manager;
b. Provide transport services for the General Manager; and
c. Do other tasks as directed by the General Manager.
4.0 Performance Monitoring and Reporting
4.1 The performance monitoring and reporting of the Office of the General Manager
and its staff is governed by the existing MMDA Strategic Planning and
Management System and in accordance with the guidelines set by the Civil
Service Commission.
4.2 The Chief of Staff regularly monitors and reviews the performance rating of the
Core Staff and Support Staff and recommends for its approval.
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5.0 Scope, Processes and Coverage
5.1 Documents Process Flow Diagram

5.1.1 The documents process flow covers both external and internal
documents.
5.1.2 External documents include requests for clearing operations and
traffic assistance from LGUs, other government agencies and private
organizations.
5.1.3 Internal documents include legal and financial documents and other
administrative matters that need action or approval.
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LEGAL AND LEGISLATIVE AFFAIRS STAFF
I. INTRODUCTION
The Legal and Legislative Affairs Staff (LLAS) of the MMDA provides legal
services, counseling, and advice to the Agency and its officials and employees so that
MMDA programs are administered in accordance with legal and legislative authorities.
LLAS is divided into two divisions: the Investigation Group and Legal Research
Group. The Investigation Group is tasked to handle court cases, conducts investigation
and resolution of any form of complaints received by the LLAS, provides legal advice and
issues Clearance/Certification of No Pending Cases to employees. On the other hand, the
Legal Research Group is responsible for the gathering and analyzing research data such
as statutes, decisions, legal articles, codes and documents that will help lawyers to confirm
information relevant to their court cases, hearings and pleadings and other meetings that
needed them to render legal opinions/comments, preparing Position Papers, Contracts and
other legal documents.
II. OBJECTIVES
The purpose and scope of this Operational Manual is to describe in detailed the
functions, duties and responsibilities, its personnel composition, processes and system of
the Legal and Legislative Affairs Staff (LLAS).
III. FUNCTIONS AND DUTIES OF LLAS
LLAS functions and duties includes the following:

1. Handling of Court Cases
2. Investigation and Resolution of Complaints against MMDA employees
3. Investigation and Resolution of Complaints against Towing Companies/Crew
4. Formal Investigation and Resolution of Administrative Cases
5. Review and preparation of Contracts, Legal Opinions and Correspondence
6. Represent the Authority in Various Hearings and Meetings
7. Issuance of Clearance/Certification of No Pending Case
8. Rendering Free Legal Advice to Walk-In Clients
The Organizational Structure of LLAS composed of nineteen (19) plantilla/permanent

positions. However, due to voluminous number of works, additional manpower such as
Hearing Officer, Investigating Officers and Clerks/Staff were hired to effectively
accommodate and handle the increasing number of cases/complaints received.
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Summary of LLAS Personnel Composition

(as of August 31, 2022)
Permanent Casual Job TOTAL

Order
LAWYERS 5 0 0 5
ADMIN. HEARING OFFICER 0 1 0 1
INVESTIGATING OFFICERS 1 2 0 3
(LLB)
STAFF 9 2 4 15
TOTAL 15 5 4 24
NO NAME POSITION STATUS OF REMARKS

APPOINTMENT
1 Atty. Crisanto C. Saruca Director IV/OIC Permanent Detailed from
Jr. TDO
2 Atty. Dianne M. Dizon Attorney V Permanent
3 Atty. Nadine U. Dumlao Attorney V Permanent
4 Atty. Rianne Mae F. Attorney IV Permanent
Bautista
5 Atty. Flerida G. Ruiz Attorney IV Permanent Detailed to
CPMS
6 Atty. Angelo L. Detera Attorney III Permanent
7 Atty. Vincent S. Tagoc Legal Officer Job Order Acts as Admin
Hearing Officer
8 Maria A. Estrella Legal Assistant II Permanent
9 Lourence S. Mabuti Legal Assistant II Permanent
Acts as
10 Franck Karl H. Lastrilla Records Officer I Permanent Investigating
Officer (IO)
11 Melanie S. Espinosa Records Officer I Permanent
12 Renato Martin Computer Operator II Permanent
13 Connie B. Tapales Computer Operator II Permanent
14 Milcah A. Tupas Clerk III Permanent
15 Helen S. Ablen Clerk III Permanent
16 Judy Ann S. Asuncion Process Server Permanent
Legislative Staff
17 Asnawi D. Disomimba Assistant Casual Acts as IO
18 Irene D. Tañag Secretary I (B) Casual Acts as IO
19 Charles Vincent V. Go Process Server Casual
20 Benjamin D. Capili Bookbinder II Casual
21 Claribelle F. Golpeo Computer Operator I Job Order
22 Demetrius G. Melchor Driver IV Job Order
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23 Rosendo A. Reyes, Jr. Special Operations Job Order

Officer II
24 Vivian P. Habana Messenger Job Order
25 Marlon DC. Salvador Traffic Aide I Permanent Acts as Driver
V. OPERATING
PROCEDURES
1. Handling Court Cases
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The LLAS represents and defends the Agency’s interest, as well as its employees, in
courts and private companies. It initiates litigation in case of court examinations.
This function is fulfilled by the following activities:
a.) Preparation of pleadings, protocols, claims and counter-claims;
b.) Representation of Agency in Courts and Quasi-Judicial bodies;
c.) Investigation and Research of relevant laws and jurisprudence;
d.) Examination and preparation of witnesses for trial;
e.) Protection of the Agency, as well as it employees’ rights and interests in judicial
and/or quasi-judicial settings
2. Investigation and Prosecution of Administrative Complaints

The LLAS conducts Preliminary Investigation (PI) on Administrative Complaints filed
against erring employees of the Agency and to towing services and its crew. After receiving such
complaints, Summonses/Notices/Orders for the PI are prepared and served. Investigations were
conducted 2-3 times depending on the nature of the case. Thereafter, Resolutions are issued
within fifteen (15) days from the termination of the Preliminary Investigation.
If at the PI, it was resolved that, through substantial evidence, the respondent is probably
guilty of the offense charged against him or her, LLAS will then proceed to the prosecution of the
Administrative case upon the issuance of a Formal Charge.
A hearing/trial of the Formal Charge will be conducted; Subpoena/Summonses/Orders
are prepared and served. Consequently, upon final determination of the guilt or innocence of the
person charged, the preparation of Decisions/Orders. Said hearing/trial shall be finished within
thirty (30) days from the issuance of the Formal Charge unless the said period is extended in
meritorious cases.
3. Legislative and Legal Research

Legal research is the foundation for sound legal analysis. This is so important in order to
answer specific questions; find legal principles and authorities that can affect the Authority’s
interests; and to provide guidance for the MMDA to deal with some situation in a lawful and
beneficial manner.
Legal Research is also conducted for the preparation and/ or review of Contracts/MOA,
Legal Opinion/Comment, Position Paper, Regulation, Resolution, Guidelines, Letters,
Memoranda and all other Office Reports.
4. Processing of Clearance/Certification
Clearance/Certification of No Pending Administrative Case is secure by any MMDA
employees for the following purpose:
a.) to avail loan (e.g. GSIS, PSBMI, KOOPNAKAMI loan);
b.) for their Promotion;
c.) for their Retirement/Resignation;
c.) for their Leave/Travel
This will be granted to those who were recommended by their Head of Offices to avail
such purpose/s and provided that he or she does not have any pending (on-going hearing or for
decision) administrative case filed before this Office.
PROCESS WORKFLOW
Attached on the next page are the Process Workflow of the following LLASA functions:
1. Court Representation
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2. Investigation of Complaints against MMDA Employees by the MMDA or Third Party

(Preliminary Investigation)
3. Investigation and Resolution of Towing Complaints
4. Formal Investigation of Administrative Cases
5. Review and/or Preparation of Legal Documents
6. Representing the Authority in Various Hearings and Meetings
7. Releasing of Clearance/Certification of No Pending Case
8. Rendering Free Legal Advice to Walk-In Clients and MMDA Employees
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VI. CONTROL OF RECORDS AND DOCUMENTS

LLAS has established its records management in order for the Office to function
effectively. Proper management of records allow fast, accurate, reliable access to records, when
we need them, ensuring the timely disposal of redundant information and the identification and
protection of vital and historically important records.
1. Receiving of Records
All documents received at LLAS are received by the assigned Receiving Clerk, putting a
receiving stamp on the document received, indicating her name, the actual date and time she
received the documents.
2. Recording of Documents
After receiving a document, this will be recorded in a logbook in accordance to its subject
matter. The following logbooks are maintained at LLAS:
A. Court Cases – includes all pleadings received in different Courts and cases from the
Office of the Ombudsman, CSC and CHR
B. LRC Cases- all Land Registration Cases (LRC) were exclusively log in this book
C. Towing – all complaints against accredited Towing Services of MMDA and its crew
D. Admin Complaints- complaints against erring MMDA employees
E. WALK-IN COMPLAINTS- all received complaints that will refer to Other Offices for
investigation and resolution of their respective Administrative Investigation Officer
(AIO)
F. MOA/Contract- received MOA/contracts for review
G. Travel Order- Notice of Meetings requiring LLAS to attend
H. BAC- all documents relative to Bids and Awards Committee (BAC)
I. INCOMING COMMUNICATIONS- all documents that does not belong to the above-
mentioned classification such Memorandum, Letters, Office Orders, Special
Orders, Office Issuances, Accomplishment Reports, etc.
Every document will have its respective reference number to easily tract and control the
receiving, releasing and retrieval of documents.
Aside from logbook, LLAS also maintains database of records and weekly monitored for
updating of records and accomplishment reports.
3. Releasing of Documents
Before releasing a document, this will be photocopied first in order to have an Office file
copy. A security of electronic records is also maintained to ensure the recovery of records. This
will be properly recorded on their respective logbooks based on their respective reference
numbers. This will also be logged in their respective database.
4. Filing of Documents
LLAS designed a file classification scheme to provide efficient access to records.
Providing an appropriate registration, classification and indexing scheme helps the Records
Officer to control all the legal documents.
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All records to be filed will be classified whether it is an active or inactive file. Active files
(current records) include pleadings of active cases, references that are used for day to day
operations, issuances, guidelines, office orders, memorandums issued within three (3) years.
Inactive files, on the other hand, include pleadings, decisions/resolutions of cases, archived files
or issuances, guidelines, office orders, memorandums issued four (4) years ago.
All records are stored in a designated storage facility. Status of court cases are also
maintained in a database to easily tract the status of each case.
VII. WORK COMMITMENTS FOR CY 2022

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 Devolution of investigation and

resolution of admin cases to various
PROGRAMS offices
 Training of lawyers, paralegals and

staff on technical writing
 Training of admin staff on records

management system
POLICIES  Observe the LLAS process flow
 Speedy resolution of legal matters

 Conduct Seminar Workshop on the
2017 Rules on Administrative Cases in
the Civil Service (RACCS)
 Drafting of Rules of Procedure for

MMDA Administrative Investigation
Officers (AIO)
PROJECTS
 Conduct Seminar Workshop on the
Rules of Procedure for MMDA
Administrative Investigation Officers
(AIOs)
 Production of Pro-Forma Documents

for the MMDA AIOs
 Drafting of the MMDA Data Privacy

Manual
 Drafting of the Anti-Sexual

Harassment Enforcers (ASHE)
Manual as per RA No. 11313 or the
Safe Spaces Act
 Enactment of MMDA Drug Free

Workplace Manual
 Special Projects on Free Legal

Assistance (Women’s Month/Pride
Month/National PWD Celebration)
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 Creation of a proper filing system

(physical filing and digitization of
records)
 Upgrade of law library
 Upgrade of office equipment like

computers, etc. especially video
teleconferencing capabilities
VIII. PRO FORMA DOCUMENTS
Attached are the Pro Forma Documents used by LLAS:
DOC REFERENCE NO. DOCUMENTS FORM

LLAS Legal Assistance 2022-01 Request For Legal Assistance
LLAS Clearance 2022-02 Releasing of Clearance/Certification of No
Pending Case
LLAS CL Slip 2022-03 Request for Clearance
LLAS CR Slip 2022-04 Request for Certificate of No Pending Case
LLAS LA Slip 2022-05 Request for Legal Assistance
LLAS CCS Action Slip 2022-06 Internal Action Slip
LLAS Complaint Sheet 2022-07 Complaint Sheet
LLAS Towing Form 2022-08 Towing and Impounding Complaint Form
LLAS Routing Slip 2022-09 Routing Slip
LLAS Minutes 2022-10 Minutes of the Hearing
LLAS Minutes Settlement 2022-11 Minutes of the Hearing for Amicable Settlement
LLAS CCSS 2022-12 LLAS’ Citizen/Client Satisfaction Form
LLAS IMS Form 2022-13 Sample Form for Internal Monitoring Sheet
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CORPORATE PLANNING AND MANAGEMENT STAFF
I. Introduction
The Corporate Planning and Management Staff (CPMS), as one of the offices under the
Office of the General Manager (OGM), serves as the key coordinating, validating, and
documenting body of the Agency in terms of continuing study and analyses of agency mandates,
existing strategies, policies and programs, and resources; scanning the environment for
developments that shall impose on the Authority; facilitating the Corporate Planning Activity;
preparing Highlights of Agency Accomplishment Reports; reviewing/validating Initial
Performance Assessment of MMDA offices/units; and providing secretariat work for the holding
of Directors’/Organizational meetings as called by the Chairman.
With the thrust of ensuring the timely submission of all the required reports to the National
Government Agencies concerned necessary in the approval of the Agency’s Budget and
ultimately in the delivery of its mandated metro-wide services that redound to the benefit of the
general public, this manual specifically explains the various functions of the CPMS and the
processes involved in accomplishing the same, its organizational structure as well as the different
forms/templates utilized by it in the preparation and submission of office reports.
II. General Information about CPMS and the Selected Areas of Operations
Basically, the preparation and timely submission of Agency Highlights of Accomplishment

Reports to national government agencies concerned contributed to the approval of proposed
MMDA Budget which translate to the smooth implementation and continuing execution of Agency
programs and projects and delivery of metro-wide services to the public. On the other hand, the
conduct of Corporate Planning Workshop at least once a year or as may be approved by the
Chairman affords MMDA officials an opportunity to formulate strategic plans and develop
innovative programs and projects, identify substantial issues/challenges affecting the attainment
of Agency goals and objectives, vision, missions and mandates. Having the ample knowledge of
the accomplishments of various offices through the evaluation and analyses of the Agency’s
mandates vis-à-vis the actual office performances, CPMS correspondingly formulates a number
of recommendations for the effective implementation and execution of Agency programs/projects
and the delivery of metro-wide services subject to the approval of top management.
It is noteworthy that CPMS’ functions are not limited to consolidating, evaluating and
preparation of reports. Its functions also extend to providing secretariat services to the
Directors’/Organizational meeting called by the Chairman as well as the preparation of inter-office
communications and provision of technical and management assistance to MMDA employees,
walk-in researchers/walk-in clients and agencies regarding MMDA’s profile, services, plans and
other relevant information. Other tasks are likewise delegated to the office by the General
Manager.
III. Organization and Responsibilities

Hereunder is the Organizational Structure of the CPMS as per DBM-approved Notice of
Organization, Staffing and Compensation Action (NOSCA). It only has eight (8) personnel
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inclusive of the Head of Office. Two (2) personnel (Mr. Ersan Jimenez and Ms. Rosalie Mando)
are the additional personnel in Job Order and OYSTER status at the CPMS since 2019 and 2021.
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IV. Duties and Responsibilities of the CPMS:
The following are the mandated functions of the CPMS:

1. Conduct continuing study and analyses of agency mandates, existing strategies, policies and
programs, and resources as well as agency performance for a comprehensive assessment
of internal capabilities/inadequacies;
2. Scan the environment for developments in the political, economic, social, technological legal,
and environmental that shall impose on the Authority with focus on its mandate in urban
planning, solid waste, flood control, disaster management, health and environmental
protection and provide information on program/policy issues for top management
action/response;
3. Conduct corporate planning sessions in order to formulate and recommend agency mission
statement for translation into agency goals and objectives for top management approval and
specifications in internal policy pronouncements;
4. Monitor, consolidate and evaluate unit accomplishments in the preparation of quarterly,
semestral and annual Agency Highlights of Accomplishments for submission to DBM,
Congress, COA and Key MMDA officials;
5. Monitor Office Work Programs/Performance Commitment and evaluate/review the Office
Performance Commitment Rating for final approval of the Chairman in compliance with the
CSC Strategic Performance Management System (SPMS) in coordination with the
Performance Management Team;
6. Conduct OPCR Conference to provide an overview of the Agency Performance Ratings,
resolve issues regarding the rating procedures and recommend actions for the improvement
of the performance of all offices and units;
7. Provide technical/ management, research and other forms of assistance to top management,
offices and MMDA employees in accomplishing the required management forms as well as
administrative and secretariat services to Directors’ meeting;
8. Provide technical assistance to researchers/ walk- in clients requesting info materials
regarding the MMDA;
9. Perform other duties and functions as may be assigned, such as:
a. Act as QMS Representative for MMDA Quality Management System (QMS) ISO 9001:
2015 in coordination with QMS Core Team; and
b. Act as MMDA alternate PBB Focal Person to the DBM.
V. Operational Control and Supervision

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CPMS, based on the DBM-approved NOSCA (Notice of Organization, Staffing and

Compensation Action), is under the Office of the General Manager. Thus, the CPMS operates
under the control and supervision of the General Manager.
The preparation/ submission of Agency Highlights of Accomplishment Reports to DBM,

Congress and COA is directed by the Office of the Assistant General Manager for Finance and
Administration (OAGMFA). The monitoring/ submission of Office Performance Commitment
Review Form (OPCR) forms and Work/ Action Plans for the review/ evaluation and validation of
the initial assessment of performance ratings of MMDA offices/units as well as the conduct of
Performance Planning and Review Conference are in the pursuance of the Civil Service
Commission approved MMDA Strategic Performance Management System (SPMS) Manual
where the CPMS acts as the Performance Management Team Secretariat. The submission of
the OPCRs is after the MMDA performance period or semi-annual basis. On the other hand, the
conduct of Director’s/Organizational meeting is as called by the Chairman.
Below is the Organizational Chart of the Office of the General Manager (OGM). Under the
DBM-approved NOSCA, only the CPMS and the Legal and Legislative Affairs Staff are under the
Office of the General Manager.
OFFICE OF THE GENERAL

MANAGER
GM Jose Arturo Garcia, Jr.
LEGAL AND LEGISLATIVE CORPORATE PLANNING AND

AFFAIRS STAFF MANAGEMENT STAFF
Dir. Crisanto C. Saruca, Jr. Dir. Rochelle T. Macapili-Ona
TASK FORCE SPECIAL

OPERATIONS
TRAFFIC ADJUCATION
DIVISION
Atty. Cesar Ona
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1. Facilitation/ Conduct of Corporate Planning Activity
The Corporate Planning (Corplan) Activity is held once a year or as may be approved by
the Chairman. It chiefly starts with a recommendation initiated by the CPMS. Once approved
by the Chairman, the CPMS prepares all the necessary office communications e.g. Special
Order, memoranda, Corplan forms/ templates, Corplan Programme, Corplan Guidelines,
conduct of pre Corplan meetings participated by CPMS Personnel, MMDA Officials, Heads
of different offices/ units, preparation of Corplan kit and all pertinent papers/ documents/
attachments, scouting and ocular inspection of Corplan venue and coordination with the Hotel
Management as well as engaging the services of Corplan Facilitator under the direct
supervision of the General Manager. The CPMS also provides technical assistance/ inputs in
the preparation of sectoral Corplan reports/ forms to be presented by clustered units during
the Corplan Activity. After the Corplan Activity, the CPMS prepares / documents the Highlights
of Corplan Proceedings for submission to the General Manager and the Chairman.
2. Monitoring/ review/ evaluation of the following reports:
 Highlights of Agency Accomplishment Report
Consolidating the Accomplishment Reports (ARs) of the units of the Agency is also
another core function of the CPMS as these reports, after thorough review and consolidation
by CPMS, are regularly submitted to the Congress, the Department of Budget and
Management (DBM), Commission on Audit (COA), and to MMDA’s top officials.
As a means to providing timely and accurate executive summaries or highlights of
Accomplishment Reports, the CPMS in a quarterly, semi-annual and annual basis prepares
appropriate memoranda to all units/ departments of the Agency to submit their respective
Accomplishment Reports (ARs) within a specified period. These unit Accomplishment
Reports once submitted, undergo reviews by CPMS personnel in a clustered manner. Close
coordination with the staff of units/ departments/ divisions who prepared the accomplishment
reports are regularly done for the clarification and/ or rectification of possible errors monitored
by CPMS personnel. After review/ evaluation of the Accomplishment Reports, the CPMS
prepares the Agency Highlights of Accomplishments for submission to DBM and Congress
though the Office of the Assistant General Manager for Finance and Administration
(OAGMFA) or the Budget Division and to COA and top management officials.
3. Monitoring/ review/ evaluation of the units’ Office Performance and Commitment

Review Forms (OPCRs)
Similar to the process carried out in order to collate office Accomplishment Reports, the
first process necessary to be able to evaluate the OPCRs is to issue a memorandum to all
units/departments of the Agency to submit their respective OPCRs within a specified period.
Once submitted, the OPCRs are distributed/ assigned to CPMS Personnel for the review/
validation of the initial assessments/ ratings made by the respective heads of offices/ units in
accordance with the Performance Rating Guidelines of the SPMS (MC No. 8) as a means for
verification.
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Evaluation/validation is done after the assessment period which is every six (6) months or
on a semestral basis. Close coordination with the staff of units/ departments/ divisions who
prepared OPCRs are regularly done for clarification and/ or to rectify errors committed in the
preparation of the OPCRs.
After review/validation, the OPCRs as validated/assessed by CPMS are collated for
submission, review, and final approval thereof by the Chairman as recommended by the
Performance Management Team (PMT).
4. Provision of technical, administrative and secretariat services to:
 Department/ Directors’ Meeting
Functioning as the secretariat support in every Department/ Directors’ Meeting as

maybe called by the Chairman/ GM, CPMS likewise prepares the Agenda, Chairman’s Verbal
Directives and Highlights/ Minutes of the Directors’/ Organizational’ Meeting. The Chairman’s
Verbal Directives are disseminated within (2) days. The CPMS likewise coordinates with
concerned offices/ units on the actions taken on the Chairman’s verbal directives.
These documents allow the Chairman through the heads of offices/ units to take
immediate action to address current issues/ problems confronting the agency. Also, the
Department/Directors’ meeting enables the Chairman to be updated on the plans/ programs/
projects undertaken by MMDA offices/ units.
5. Rendering technical/ management and other forms of assistance to:
 Employees in accomplishing the required management forms/ reports
In order to foster a better understanding on the preparation of various forms by the

staffs assigned in every unit/ office, CPMS periodically briefs particular employees on the
mechanisms regarding the proper/expected preparation of their reports as well as in the
accomplishment of their OPCRs. Likewise, in some instances, CPMS personnel readily
provides necessary data should there be walk-in researchers/ clients requesting previous or
up-to-date information regarding the Agency’s mandates, organizational structures,
programs, projects, or other relevant topics within the CPMS’ capacity to provide, for instance
by utilizing files regarding the executive summaries/highlights of Accomplishment Reports as
mentioned in the general information section.
CORPORATE PLANNING ACTIVITY PROCESS FLOW
PREPARATION OF HIGHLIGHTS OF ACCOMPLISHMENT PROCESS FLOW

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OFFICE OF Chairman Chairman signs END

THE approves Memo Contract and Final
CHAIRMAN and Special Special Order Submission of Corplan
Order Records Division for Proceedings and
OFFICE OF dissemination of Highlights to GM and
GM endorses GM endorses Chairman
THE Special Order
Memo and Memo and Special
GENERAL
Special Order to Order to OC
MANAGER
OC
Memo to all Corplan

Scouting of venue /
participants for the
ocular inspection Preparation of
conduct of Pre-
Corplan Meetings Corplan Proceedings /
Highlights
CPMS prepares Coordination with Coordination with
Memo and Preparation of
CORPORATE Hotel Management Facilitator &
Special Order Liquidation of
PLANNING & for preparation of Transport Office
recommending Expenses
MANAGEME quotation / contract
NT STAFF the holding of Preparation of
Corplan and Corplan program, kits,
Special Order of Preparation of
forms, Certificate
participants Memo
STAR
recommending for
T
approval of Contract
CORPLAN PROGRAM ACTIVITY
and revised Special
Order
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STAR
T
END
DBM issues Memoramdum
DBM Circular requiring
submission of
Accomplishment Report
TOP OAGMFA / Budget
MANAGEME Memo to CPMS for
Division submits Agency
NT submission of Report to DBM, COA and
OAGMFA / Accomplishment Report Congress
Budget Div.
Memo to MMDA Officials Memo to Top

/ Heads of Offices for Preparation of Agency Management & OAGMFA
CORPORATE submission of Highlights of / Budget Division
PLANNING & Accomplishment Reports Accomplishment Reports submitting Highlights of
MANAGEME Agency Accomplishment
NT STAFF
Monitoring and Review / Evaluation of

Consolidation of Accomplishment
Accomplishment Reports Reports
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OPCR ACCOMPLISHMENT PROCESS FLOW
STAR
T
OC signs CPMS-prepared Final approval of OPCRs
OC Memo requiring submission by Chairman
of OPCR
Records disseminates
Memo to MMDA Offices
MMDA Accomplishment / / Units
OFFICES / CONDUCT OF OPCR
submission of OPCR to
CONFERENCE
UNITS CPMS
Coordination /
discussion with
MMDA offices / units END
re Assessment rating
CORPORAT CPMS monitors / collects /
E consolidates OPCRs CPMS recommends
PLANNING OPCRs for Chairman’s
& approval
MANAGEM
ENT STAFF
Review and Evaluation of
OPCR
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OFFICE OF THE ASSISTANT GENERAL MANAGER FOR

PLANNING
I. INTRODUCTION
This operations manual consists of information on the organizational structure,

responsibilities, and operational procedures of the Office of the Assistant
General Manager for Planning.
II. OBJECTIVES
The OAGMP Operations Manual aims to facilitate the activities of the Office
such as implementation of projects, regular activities, and formulations of
development plans and policy directions, among others.
For the purpose of this operations manual, the following terminologies are
hereby defined:
Local Inter-Agency Committee (LIAC) - is a multi-stakeholder body consisting

of representatives from the concerned local government unit (LGU), national
government agencies (NGAs), homeowners associations or sectoral
organizations from the resettlement sites, non-government organizations
(NGOs), and from the private sectors, charged with the implementation and
monitoring of the resettlement action plan, including the resettlement
assistance fund (RAF) at the resettlement sites in Regions III and IVA.
(Memorandum Circular No. 2017-91)
Comprehensive Land Use Plan (CLUP) - refers to the document, formulated

by the local government in consultation with its stakeholders, that defines or
provides guidelines on the allocation, utilization, development and
management of all lands, within a given territory or jurisdiction, including
municipal waters, according to the inherent qualities of the land itself and
supportive economic, demographic, sociocultural and environmental objectives
(IRR, RA 11201).
Zoning Ordinance (ZO) - refers to a locally enacted ordinance which

embodies, among others, regulations affecting uses allowed or disallowed in
each zone or district, conditions for allowing them, and deviations legally
allowed, from the requirements of the ordinance (IRR, RA 11201).
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Climate Change - refers to a change in climate that can be identified by

changes in the mean and/or variability of its properties and that persists for an
extended period typically decades or longer, whether due to natural variability
or as a result of human activity.
Disaster - refers to a serious disruption of the functioning community or a

society involving widespread human, material, economic or environmental
losses and impacts which exceed the ability of the affected community or
society to cope using its own resources.
Disaster risk reduction - refers to the concept and practice of reducing

disaster risks through systematic efforts to analyze and manage the causal
factors of disasters, including through reduced exposure to hazards, lessened
vulnerability of people and property, wise management of land and the
environment, and improved preparedness for adverse events.
Program - a group of activities and projects that contribute to a common

particular outcome with unique expected result or outcomes, a clear target
population or client group external to the agency, a defined method of
intervention to achieve the desired result and a clear management structure
that defines accountabilities.
Project - a special undertaking carried out within a definite time frame and
intended to result in some predetermined measure of goods and services.
Project proponent - an individual, group or organization that submits or

proposes some project for review and evaluation.
IV. ACRONYMS
AGM - Assistant General Manager

CLUPs and ZOs - Comprehensive Land Use Plans and Zoning Ordinances
CSOs - Civic Society Organizations
DBM - Department of Budget and Management
DHSUD - Department of Human Settlements and Urban Development
DHSUD-NCR - DHSUD – National Capital Region
DILG - Department of the Interior and Local Government
DRR/CCA - Disaster Risk Reduction/Climate Change Adaptation
DSWD - Department of Social Welfare and Development
ELUPDB - Environmental, Land Use and Urban Planning and Development
Bureau
HLURB - Housing and Land Use Regulatory Board
IEC - Information Education Campaign
ICC - Investment Coordinating Committee
ISFs - Informal Settler Families
ISF-NTWG - Informal Settler Families – National Technical Working Group
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LGUs - Local Government Units

LIAC - Local Inter-Agency Committee
(Oplan) LIKAS - Lumikas para Iwas Kalamidad at Sakit
LRMZD - Land Resource Management and Zoning Division
MMC - Metro Manila Council
MDPS - Metropolitan Development Planning Service
MMDA - Metropolitan Manila Development Authority
NAPC - National Anti-Poverty Commission
NBM - National Budget Memorandum
NEDA - National Economic and Development Authority
NHA - National Housing Authority
OAGMP - Office of the Assistant General Manager for Planning
OAGMO - Office of the Assistant General Manager for Operations
OTF - Operationalization Task Force
PCUP - Presidential Commission for the Urban Poor
PPED - Plans and Programs Evaluation Division
PPFD - Plans and Programs Formulation Division
PPSDS - Physical Planning and Spatial Development Service
PRRC - Pasig River Rehabilitation Commission
RDC-NCR - Regional Development Council – National Capital Region
RDIP-NCR - Regional Development Investment Program – National Capital
Region
RDP-NCR - Regional Development Plan – National Capital Region
RLAs - Regional Line Agencies
SB/SP - Sangguniang Bayan/Sangguniang Panglungsod
SUCs - State Universities and Colleges
UDD - Urban Development Division
The Office of the Assistant General Manager for Planning is mandated to

provide metro-wide services particularly on development planning, urban
renewal, zoning, land use planning, and shelter services as stated in Republic
Act No. 7924 or the Act Creating the MMDA. The OAGMP is headed by an
Assistant General Manager who is appointed by the President.
The Office’s mandates are highlighted in the following specific sections of the
law:
▪ Republic Act 7924, Section 3a: “Development planning which includes

preparation of medium and long term development plans; the development,
evaluation and packaging of projects; investment programming; and
coordination and monitoring of plan, program and project implementation”;
and
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▪ Republic Act 7924, Section 3e: “Urban renewal, zoning and land use
planning, and shelter services which includes the formulation, adoption and
implementation of policies, standards, rules and regulations, programs and
projects to rationalize and optimize urban land use and provide direction to
urban growth and expansion, the rehabilitation and development of shelter
and housing facilities and the provision of necessary social services
thereof”.
In addition, the OAGMP also acts as the Secretariat of the Regional

Development Council for the National Capital Region (RDC-NCR). RDCs are
responsible for ensuring sustainable, participatory and equitable development
of a region.
The OAGMP, in the performance of its duties and functions, is guided by the
following vision and mission statements:
a. Vision
Be the central development planning authority of the Agency towards a

humane, livable, world class and revitalized Metropolitan Manila.
b. Mission
▪ To set directions for sustainable socio-economic growth and urban renewal

for Metro Manila.
▪ To strengthen linkages and complementarities of sectoral strategies and
resources that will ensure optimum benefits for the Mega Manila area.
Organizational Chart and Responsibilities

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a. Organizational Chart
b. Responsibilities
■ Formulate/update and submit to the MMDA Chairman, for Council
approval, long and medium term metropolitan development plans, land
use plans and zoning ordinances, including annual/medium-term
investment programs, in consultation with concerned agencies, local
government units and the private sector and in conformity with national
development policies and guidelines;
■ Formulate/update and submit to the MMDA Chairman, for Council

approval, development planning policies, guidelines, standards,
ordinances, rules, regulations including development controls or
measures for the rational development of Metro Manila;
■ Establish a metropolitan project evaluation and prioritization system for

the review, prioritization and synchronization of all development of new
programs and projects which may be implemented by other government
agencies, local governments or the Authority;
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■ Prepare and submit to the Chairman, project proposals, feasibility

studies and other comprehensive research studies/papers for the
development of new programs and projects which may be implemented
by other government agencies, local governments or the Authority;
■ Coordinate the review by the Council of proposed annual budgets of

regional line agencies for the endorsement of the Department of Budget
and Management and agency central offices, as may be required;
■ Coordinate the evaluation and review by the Council of proposed major

programs and projects to be implemented in Metro Manila by
implementing agencies and local government units for endorsement of
the same to the National Economic Development Authority;
■ Coordinate the regular monitoring and evaluation of the implementation

of programs and projects including the enforcement of the metropolitan
land use and zoning ordinance and submit periodic reports to the
National Project Monitoring Committee and the Housing and Land Use
Regulatory Board, in conformity with national guidelines;
■ Establish and maintain a metropolitan data bank and information system

to support the development planning and urban management activities
of the Authority;
■ Prepare and submit to the Chairman periodic metropolitan assessment

reports and studies and such other reports as may be required by the
NEDA related to development planning and urban management;
■ Conduct public information and advocacy campaigns to generate public

support and acceptance of established development planning plans,
policies, standards, guidelines, ordinances, rules and regulations;
■ Provide planning support and technical assistance to regional agencies,

local government units, particularly to the City Municipal Development
Planning Offices; and
■ Perform other related functions as may be assigned.
1. Metropolitan Development Planning Service (MDPS)

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■ Coordinate the conduct of and/or undertake comprehensive

researches and studies related to the socio-cultural, economic,
environmental management and administration of Metro Manila,
including the identification, conceptualization and development of
new programs and projects to be used for the
formulation/updating of the long and medium-term metropolitan
development plans and annual/medium-term investment
programs;
■ Formulate and update, in consultation with government agencies,

local governments, other units of MMDA, and the private sector,
planning, programming, budgeting and urban design guidelines,
ordinances, rules, regulations, development policies, standards,
control mechanism or incentives, macroeconomics target and
development framework for the sustained and rational
development of Metro Manila, in conformity with national
guidelines;
■ Formulate, prepare and update the Metropolitan Manila

development framework plan, and all sectoral, spatial and
regional development plans, policies, priorities, strategies and
targets in consultation with government agencies, local
governments and the private sector in conformity with national
policies and guidelines;
■ Coordinate the review of regional agencies’ proposed annual

budgets in consultation with and under the guidelines of the DBM;
■ Regularly assess the development performance of Metro Manila

and prepare the required Metropolitan Report in consultation with
government agencies and local governments, in conformity with
national guidelines as required by the MMDA Council, the NEDA
and/or the Office of the President;
■ Establish and maintain a metropolitan data bank and

management information system in support of the development
planning and urban management functions of the Authority;
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■ Provide research assistance and statistical support services to all

units within the Authority in line with the development planning
and urban management;
■ Interface with international institutions, government offices,

private sector, and the local governments with regard data
gathering activities;
■ Conduct public hearings to present the Metro Manila

development plans, policies and programs to solicit comments
and agreements of concerned agencies, local government units,
private sector and other interested groups;
■ Extend planning and other technical assistance to local

governments, national agencies and private entities, as may be
requested; and
■ Perform other related functions as may be assigned.
The MDPS comprises two divisions, namely the Plans and Programs
Formulation Division and the Plans and Programs Evaluation Division.
• Plans and Programs Formulation Division (PPFD)

- Formulate, develop and update the metropolitan
development framework in consultation with OAGMP and
OAGMO units, national government agencies, and local
government units;
- Formulate, develop and update the metropolitan

development sector plans, programs, policies, priorities,
guidelines, and standards in consultation with concerned
agencies, local government and private sector, as required
by the MMDA Council and/or the NEDA;
- Translate national and metropolitan development goals

and priorities into specific objectives and targets of the
development sector for the formulation/upgrading of the
long and medium-term metropolitan development plans
and annual/medium investment programs;
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- Formulate and update the Metro Manila Development

Framework Plan and all sectoral spatial and regional
development plan, policies, priorities, strategies, and
targets in consultation with government agencies, local
government units, and the private sector, in conformity with
national policies and guidelines; and
- Perform other related functions as may be assigned.
• Plans and Programs Evaluation Division (PPED)

- Evaluate and conduct research on the sectoral plans,
programs, policies, priorities, guidelines and standards, in
consultation with concerned agencies, local government
units and the private sector.
- Undertake impact evaluation of metropolitan programs,

projects being undertaken/implemented by the Authority,
national government agencies, local government units and
the private sector.
- Coordinate the conduct of research and studies related to

metro-wide impact projects.
- Develop and establish a public consultation system

including a conflict resolution procedural scheme to
facilitate the discussion, review and approval of
metropolitan plans, policies, standards, rules and
regulations and zoning ordinances adopted by the
Authority for implementation in the metropolis; and
Similarly, the PPSDS also comprised two divisions, namely the Land
Resource Management and Zoning Division and the Urban Development
Division.
2. Physical Planning and Spatial Development Service (PPSDS)

• Land Resource Management and Zoning Division
(LRMZD)
- Formulate and update the metropolitan land use plan and
zoning ordinances of the metropolis in consultation with
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local governments, government agencies and the private

sector;
- Conduct land use studies directed at identifying relevant

factors and assumptions on the formulation of land use
policies, plans and guidelines;
- Translate national and metropolitan development goals

and policies into specific objectives and targets related to
the land use plans of the metropolis;
- Formulate development policies, control mechanism,

guidelines and standards for optimum utilization of
resources;
- Prepare planning guidelines for the formulation of land use

plans in consultation with concerned agencies, local
government and the private sector;
- Formulate measures and procedures to align inconsistent

planning laws and/or development controls;
- Prepare periodic performance and progress reports on the

resource management of Metro Manila as may be required
by the MMDA Council, the NEDA, and the Office of the
President;
- Conduct public hearings to present the land use plan and

the zoning ordinance to solicit comments and agreements
of concerned agencies, local governments, private sector
and other interest groups;
- Design and implement a metro-wide post-project appraisal

and impact evaluation system for Metro Manila in
coordination with concerned agencies and local
government units; and
• Urban Development Division (UDD)

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- Formulate, develop and update the Metro Manila Physical

Framework Plan in consultation with national government
agencies, local government units, private sector and other
units of MMDA and in conformity with national policy thrust
and guidelines;
- Formulate land redevelopment schemes, urban design,

guidelines, standards, development controls or measures,
related to metro wide urban redevelopment, upgrading and
renewal in consultation with private and government
sectors and in conformity with national policy thrusts and
guidelines;
- Formulate and update long and medium-term land use

plan in consultation with concerned government agencies,
local government units, private sector and other units of
MMDA;
- Institute and operationalize the geographic information

system and prepare metropolitan thematic maps and
atlases;
- Conduct public hearings to present the physical

development plan and policies to solicit comments and
agreements of concerned groups;
- Prepare periodic progress and performance report on the

state of urban development activities;
- Translate national and metropolitan urban development

goals and priorities into specific objectives and targets; and
a. Approval/Endorsement of Major Programs/Projects
As provided under Section 9 of Executive Order No. 113 series of 2002

entitled “Operationalizing the Metro Manila Council as the RDC for
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Metropolitan Manila”, the MMDA shall serve as the Secretariat for the RDC-
NCR. The OAGMP through its technical staff core group shall be part of the
RDC Secretariat staff as mandated by Section 21 of MMDA Resolution No.
02-47 s2002 (IRR for the RDC-NCR).
Among the functions of the RDC-NCR is the review and evaluation of

programs/projects of national government agencies that have an impact on
the region as a requirement for endorsement to NEDA Investment
Coordinating Committee (ICC) or other agencies. As such, the RDC
Secretariat conducts an initial review of proposed programs/projects
together with the concerned stakeholders by organizing small group
meetings prior to convening the Sectoral Committee meetings for
endorsement to the Council for approval through a resolution/ad
referendum. The RDC-NCR Secretariat likewise monitors the
implementation of approved programs/projects and compliance to the
conditions of approval by the project proponents, if any.
Table No. 1: MAJOR PROGRAMS/PROJECTS REVIEW, APPROVAL AND

ENDORSEMENT PROCESS
RESPONSIBL
ACTIVITIES
E PARTY
1. Submits to the RDC-NCR/MMDA Chairman the request for
Program/Proje
issuance of RDC endorsement of the proposed
ct Proponent
program/project.
- RDC-NCR 2. RDC Secretariat requires the program/project proponent to
Secretariat submit the following documents, as applicable:
- Program/ a. Feasibility Study
Project b. Traffic Impact Assessment Study
Proponent c. Flood Control Study
d. Environmental Impact Assessment Study
e. Environmental Compliance Certificate
f. Resettlement Action Plan
g. Conceptual Plan
h. Endorsement from the Local Chief Executive/s of the
LGU/s affected
i. Traffic Management Plan
j. Project Brief
k. Implementation Schedule
l. Cost and Financing
RDC-NCR 3. Receives and checks completeness of requisite documents.

Secretariat
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4. Invites the proponent to present the proposed program/project

before a small group composed of concerned agencies and
MMDA offices/units.
a. If without additional requirement/comments for compliance
of the proponent, the Secretariat shall endorse the project
to the Sectoral Committee for review/evaluation.
b. If with additional requirement/comments for compliance,
the proponent should comply and another small group
meeting to be conducted, if needed, prior to convening the
Sectoral Committee
- RDC-NCR 5. Secretariat convenes the Sectoral Committee together with

Sectoral the program/project proponent, affected stakeholders and
Committee MMDA offices/units concerned.
- RDC-NCR a. If without additional requirement/comment for compliance
Secretariat of the proponent, Sectoral Committee to endorse the
- Program/ approval of the project to the RDC-NCR.
Project b. If with additional requirement/comment for compliance,
Proponent proponent to comply and another Sectoral Committee
meeting to be conducted, if needed, prior to inclusion of the
program/project in the agenda items of the next RDC-NCR
meeting.
6. Secretariat to prepare minutes of sectoral committee meeting

and sectoral committee resolution/ ad referendum endorsing
the program/project to the RDC-NCR for
approval/endorsement to the NEDA-ICC or other agencies as
required by the proponent.
- RDC- NCR 7. RDC-NCR conducts further review and evaluation of the

- RDC-NCR program/project
Secretariat a. If without additional requirement/comment for compliance
- Program/ of the proponent, RDC-NCR approves the project for
Project endorsement to the NEDA-ICC or other agencies as
Proponent required by the proponent.
b. If with additional requirements/comments from the RDC-
NCR but found to be an efficient program/project to the
region, the program/project will be approved for
endorsement to the NEDA-ICC or other agencies as
required by the proponent, subject to certain conditions.
c. If with major comment/s from the RDC-NCR, approval of
the program/project may be deferred or disapproved.
8. Secretariat to prepare minutes of RDC-NCR meeting and

resolution/ad referendum approving for endorsement of the
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program/project to the NEDA-ICC (with or without condition/s)

or other agencies as required by the proponent.
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Figure 1: MAJOR PROGRAMS/PROJECTS REVIEW AND

APPROVAL/ENDORSEMENT PROCESS FLOW
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b. Annual RDC-NCR Budget Consultation of the proposed budget of

RLAs and SUCs in Metro Manila
The MMDA Chairperson, as Chair of RDC-NCR, is mandated under

Executive Order No. 113, Series of 2002 to lead in the review and endorse
to the Department of Budget and Management (DBM) and concerned
Agency Central Offices (ACOs) the annual budgets of the Regional Line
Agencies (RLAs) and State Universities and Colleges (SUCs) within the
NCR.
Table No. 2: REGIONAL BUDGET CONSULTATION FOR REGIONAL LINE

AGENCIES AND STATE UNIVERSITIES AND COLLEGES PROCESS
RESPONSIBLE
ACTIVITIES
PARTY
DBM 1. Issuance of memorandum circular re: Budget
Call
RDC- NCR 2. Issuance of invitation letter and request for

Secretariat submission of proposed budget to the RLAs and
SUCs via email. Coordination can be done
remotely using Follow-up Tracking Document
Form (OAGMP-IS 005) to track the progress of
the submissions at the same time proof of
coordination done by the Secretariat in the event
of non-submission of RLA/SUC.
RLAs and SUCs 3. Submission of proposed budgets by RLAs and

SUCs – signed hardcopy/softcopy (i.e. scanned
with signature)
RDC- NCR 4. Conducts initial review, provides comments, and

Secretariat checks if the budget proposal is in line with the
guidelines of DBM. This process can be done in
the office/remotely using/with access from the
online database and utilizing online document
sharing platform.
5. Documents the result of the review and check

conducted for the RDC-NCR review panel.
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- RDC-NCR 6. Conducts the Regional Budget Consultation

Sectoral (physical/virtual).
Committee
Panel (MMDA 7. Approval or deferment of endorsement subject
Chairperson, to compliance with the requirements (i.e.
Committee additional justification and/or revision of the
Chairperson, proposal).
Vice-
Chairperson/RL During the budget consultation, the RDC-NCR
A Regional Secretariat provided an evaluation sheet for all
Director, DBM the participants upon their registration. Any
Regional feedback will be addressed if not within the day
Director, NEDA at least within three (3) days of the scheduled
representative, consultation during the open forum. In addition,
RLA/NGO the Secretariat also prepared highlights/minutes
Representative of the meeting as evidence that any feedback
and LGUs raised was addressed during the open
concerned discussion. All evaluation forms are being
offices) processed, evaluated and filed in the online
- RDC- NCR database for safekeeping purposes and future
Secretariat reference.
RDC- NCR 8. Prepares feedback on the issues and concerns
Secretariat raised during the budget consultation (Budget
Form C) utilizing online document sharing
platform.
9. Endorses the approval of the RLA and SUCs

budgets by the RDC Sectoral Committee,
together with the feedback form to the RDC-
NCR for approval to endorse to the Agency
Central Office and DBM for consideration
through a resolution/ad referendum. Once
received, RLAs acknowledged the RDC-NCR
for the endorsement of their budget to DBM.
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Figure 2 : REGIONAL BUDGET CONSULTATION PROCESS FLOW

(Revision No. 2, Effective Date: January 2)
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2. Technical Assistance in the Review, Adoption and Approval of

Comprehensive Land Use Plans and Zoning Ordinance (CLUPs and ZOs)
of Metro Manila LGUs by the Metro Manila Council (MMC)
The OAGMP provides technical assistance in the preparation/updating

of the Comprehensive Land Use Plans and Zoning Ordinances (CLUPs
and ZOs) of Metro Manila LGUs pursuant to Executive Order No. 72,
Series of 1993, the law creating the Housing and Land Use Regulatory
Board (HLURB).
The OAGMP conducts joint technical reviews (JTRs) in partnership with

the HLURB with the goal of guiding the LGUs in the updating process
as well as to ensure the mainstreaming of Disaster Risk Reduction and
Climate Change Adaptation (DRR/CCA) measures as provided in
Republic Act No. 10121 (Philippine Disaster Risk Reduction and
Management Act of 2010) and Republic Act No. 9729 (Climate Change
Act of 2009), respectively. Furthermore, the JTRs also facilitate the
compliance of LGUs in the provision of Socialized Housing Sites as per
Executive Order 841, Series of 2009. The JTR ensures that the MM
CLUPs and ZOs conform to the various regional development plans
including the Metro Manila Physical Framework Plan as well as
adequately defines the locality’s inter-relationship with the adjoining
cities/municipality.
With the consolidation of the HLURB and the Housing and Urban
Development Coordinating Council (HUDCC) into the Department of
Human Settlements and Urban Development (DHSUD) last 14 February
2019 by virtue of Republic Act No.11201, the OAGMP now reviews said
CLUPs and ZOs with the DHSUD-National Capital Region (DHSUD-
NCR) and the DHSUD-Environmental, Land Use and Urban Planning
and Development Bureau (DHSUD-ELUPDB) prior to the approval of the
Metro Manila Council for endorsement to the DHSUD for ratification.
In August 2021, the DHSUD issued Memorandum Circular No. 2021-

005 Series of 2021, informing all DHSUD regional offices and all
concerned of the revised review and approval processes of CLUPs and
ZOs of Highly Urbanized Cities (HUCs), Independent Component Cities
(ICCs), Component Cities and Municipalities (CCMs) and Metro Manila
Cities and Municipality (MMCMs). Said MC provided enhancements to
the existing review and approval process which involved the MMDA.
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Table 2. CLUP and ZO REVIEW AND APPROVAL PROCESS
RESPONSI
STEP ACTIVITIES BLE TIME
PARTY
10.1.1 Important: Step 1 below shall only take LOCAL

place after the following activities had GOVERNM
already been undertaken: ENT UNIT
● Plan formulation (in consultation with (LGU)
HLURB (DHSUD), and MMDA,
among others)
● Passed SB/SP 1st and 2nd readings.
● Required Public hearing conducted.
Local Government Unit (LGU), through the LOCAL One

Mayor, GOVERNM (1)
transmits to DHSUD - National Capital ENT UNIT Week
Region (NCR) and copy furnishes to (LGU)
MMDA-Office of the Assistant General
Manager for Planning (OAGMP) one (1)
set of presentation maps and at least three
(3) copies of final draft of CLUP and
Zoning Ordinance together with the
following documents:
● Digital copy of the draft CLUP and
ZO documents and presentation
maps (e.g. pdf, png, jpeg);
● Vector file data of the presentation
maps (e.g. shp, kml/kmz, dxf /dwg,
tab); LGU 1 week
● Executive Summary of the CLUP;
● Sangguniang
Panlungsod(SP)/Sangguniang
Bayan(SB) Secretary's Certificate of
Public Hearing conducted;
● Minutes of Public
Hearing/Consultation;
● List of invitees and sector
represented;
● Copy of issued invitation
letter/Notice of Public Hearing; and
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● Copy of Attendance Sheet
10.1.2 The DHSUD-NCR receives plan DHSUD- One (1)

documents and NCR day
checks/determines the completeness of
required
documents submitted.
1. If incomplete, return the documents
to the LGU and request for their
completion.
2. If complete, transmits and endorses
the plan documents to DHSUD-
ELUPDB.
10.2.C. DHSUD-NCR transmits and endorses plan DHSUD- One (1)
1 documents to ELUPDB. Three-month NCR day
review period starts upon receipt of plan
documents by DHSUD-NCR and MMDA.
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10.2.C. DHSUD-NCR, DHSUD-ELUPDB and the DHSUD- 1&½

2 MMDA conduct joint technical review on NCR, month
the CLUP and ZO. DHSUD- s
1. Schedules review meeting, three (3) ELUPDB
weeks after DHSUD-NCR, receipt and the
of plan documents, and invites the MMDA
LGU to present the plan. Other
stakeholders/agencies may also be Other
invited as members of the technical agencies
review such as OCD-NDRRMC, shall be
CCC, PRRC and technical agencies invited as
including DPWH, DENR (EMB, member of
MGB, BMB),LLDA, DOH, DOTr, the
DOST (PAGASA, PHIVOLCS), technical
among others. review:
2. The joint technical review body OCD-
generates their review reports NDRRMC,
(based on the review parameters) CCC,
prior to the meeting. PRRC,
3. The CLUP and ZO are presented DPWH,
and deliberated consistent with the DENR
review parameters. DHSUD-NCR, (EMB,
DHSUD-ELUPDB and MMDA MGB,
present their respective comments LLDA,
and recommendations. BMB), DOH,
4. Joint technical review body DOTC,
completes their final review report DOST
and recommendations after two (2) (PAGASA,
weeks. PHIVOLCS)
● If with comments/
recommendations, transmits
documents to LGU for
refinement.
● If none, proceed with Step
10.2.C.6.
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10.2.C. LGU refines the plan consistent with the LOCAL Three
3. recommendations of the reviewing body. GOVERNM (3)
Close coordination between the LGU and ENT UNIT weeks
the reviewing body is recommended to (LGU)
facilitate the refinement. If necessary,
LGU conducts a public hearing among
stakeholders affected by the revisions and
incorporates
critical comments from that activity.
* Time period for review is temporarily
halted when documents are returned to
the LGU. LGU may request for an
extension if they could not comply by 3
weeks.
10.2.C. Transmits refined CLUP and ZO to LOCAL One

4. DHSUD and MMDA- OAGMP. GOVERNM (1)
*Review period resumes when documents ENT UNIT day
are returned to the reviewing body. (LGU)
10.2.C. DHSUD and MMDA receive documents DHSUD- One

5. and check if comments/recommendations NCR (1)
were incorporated in the CLUP and ZO. and the week
MMDA
10.2.C. MMDA endorses CLUP and ZO to LGU for MMDA One

6. adoption and enactment by the concerned (1)
Sanggunian, and furnishes a copy of the week
endorsement to the DHSUD-ELUPDB.
10.2.C. LGU, through the Sangguniang LOCAL Two

7. Panlungsod (SP)/ Sangguniang Bayan GOVERNM (2)
(SB), adopts the CLUP and enacts the ZO. ENT UNIT weeks
*Review period is halted. (LGU)
10.2.C. LGU submits the adopted CLUP and LOCAL Three

8 enacted ZO to the MMDA-OAGMP, for GOVERNM (3)
Metro Manila Council (MMC) ENT UNIT days
endorsement for approval/ratification. (LGU)
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10.2.C. MMDA receives the plan documents and MMDA Three

9 checks for completeness. (3)
*Review period is resumed. days
10.2.C. MMDA-OAGMP transmits the plan MMDA One

10 documents to the Metro Manila Council (1)
(MMC) for endorsement for week
approval/ratification.
10.2.C. MMC passes resolution endorsing the MMDA and Three

11 CLUP and ZO to DHSUD for approval and the Metro (3)
ratification. MMDA transmits the plan Manila days
documents with the MMC resolution to Council
DHSUD-ELUPDB. (MMC)
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10.2.C. DHSUD-ELUPDB conducts a cursory DHSUD- One

12 review on the CLUP, ZO and other plan ELUPDB (1)
documents, and coordinates with the LGU week
directly, if necessary. Upon fulfillment of
required documents, ELUPDB endorses
the CLUP and ZO to DHSUD Secretary for
approval and invites LGU to present the
plan.
List of documents to be submitted for
approval and authentication are the
following:
● At least five (5) copies of the
adopted CLUP and enacted ZO
● At least four (4) sets of presentation
maps in AO size paper
● 2 Map Atlas of thematic maps in A3
size paper
● Digital copy of the draft CLUP and
ZO documents and presentation
maps (e.g. pdf, png, jpeg);
● Vector file data of the presentation
maps (e.g. shp,kml/kmz, dxf/dwg,
tab);
● Executive Summary of the CLUP;
● SP/SB resolution adopting CLUP;
● Sangguniang Panlungsod (SP)/
Sangguniang Bayan(SB)
Secretary's Certificate of Public
Hearing conducted;
● Minutes of Public
Hearing/Consultation;
● List of invitees and sector
represented;
● Copy of issued invitation
letter/Notice of Public Hearing;
● Copy of Attendance Sheet; and
● MMC resolution endorsing the
CLUP and ZO for approval.
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10.2.C. The Mayor or his/her duly authorized DHSUD One

13 representative presents the plan before (1)
the DHSUD Secretary and day
representatives from concerned DHSUD
offices. The Secretary approves the CLUP
and ratifies the ZO.
*Review period end.
10.2.C. DHSUD-ELUPDB authenticates the DHSUD One

14 approved CLUP, ZO and other plan (1)
documents Week
10.2.C. DHSUD-ELUPDB retains one (1) set of DHSUD- One

15 the plan ELUPDB (1)
including presentation maps, map atlas, day
digital file
copy, certificate of approval and
Department Circular approving the plan,
and stores the documents in their
records/database/library.
10.2.C. DHSUD-ELUPDB furnishes the remaining DHSUD- One

16 copies and a copy of the certificate of ELUPDB (1)
approval and Department Circular Week
approving/ratifying the CLUP and ZO to
the following:
● DHSUD-NCR - 1 set of plan
documents including presentation
maps, map atlas, and digital file
copy; NCR stores documents in
their records/database/ library.
● MMDA - 1 set of plan documents
including
presentation maps, and digital file
copy.
● LGU - 2 remaining copies of plan
documents, and 1 set of
presentation maps
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10.2.C. LGU shall publish the ratified CLUP and LGU Two
17 ZO consistent with Section 59 of the Local (2)
Government Code (R.A. 7160) weeks
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Figure 3: CLUP AND ZO REVIEW AND APPROVAL

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PROCESS
Source: DHSUD Memorandum CircularFLOW
No.
2021-005
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3. Formulation, Updating and Provision of Major Technical Documents
The OAGMP formulates, updates and produces various major technical

documents namely:
a. Major Technical Documents
● Regional Development Plan

● Investment Program (as inputs to Public Investment Program On-Line)
● Quarterly Monitoring Reports of Metro Manila Infrastructure Projects
● MMDA Accomplishment Reports
b. Other Technical Documents
● Concept Papers
● Policy Papers
● Position Papers
● Legal Documents (e.g. MOA, MOU, etc.)
● Terms of References
The processing time for the major technical documents in which is based on
the Republic Act No. 11032 or also known as the “Ease of Doing Business and
Efficient Government Service Delivery Act of 2018, which will be three (3)
working days for simple transactions, seven (7) days for complex transactions,
and 20 working days for highly technical ones. Most of the time, major technical
documents are classified as highly technical or in some cases it will require a
planning process and one of which is a consultation with concerned
stakeholders. For the case of RDP and RDIP, it follows a certain timetable and
procedures in accordance with a certain given set of guidelines from the
National Economic Development Authority (NEDA).
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Figure 4 : FORMULATION, UPDATING AND PROVISION OF MAJOR

TECHNICAL DOCUMENTS PROCESS FLOW
(Revision No. 1, Effective Date: September 2020)
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4. Provision of Data/Information
Various researchers/students from the academe, other government agencies

and private sectors request data/information related to Metro Manila as well as
on MMDA mandates, programs, projects and services.
Requirements for walk-in clients (either internal/external) will be a letter

request. However, those who fail to present/bring a letter request will have to
fill-out the Data/Information/Service Request Form (OAGMP-IS-007).
Initial review of the request to determine if OAGMP concern (OAGMP-IS will

barcode the request for tracking purposes). If YES, the OAGMP concerned
Unit/Division checks the availability of requested data/information. If not
available, inform the client/researcher and advise the same of
appropriate/possible source/s of the needed data/information or refer the
request to the concerned MMDA offices.
If requested data/information is readily available, concerned Unit/Division will

process the request and will furnish the requesting party with the needed
data/information upon approval of the Director/Division Chiefs. The request will
be sent and approved via online/phone call to the concerned directors/division
chief, in the case he/she will not be available for WFH during the time of request.
The processing time for the requested data/information is based on the

Republic Act No. 11032 or also known as the “Ease of Doing Business and
Efficient Government Service Delivery Act of 2018, which will be three (3)
working days for simple transactions, seven (7) days for complex transactions,
and 20 working days for highly technical ones.
For requests for interviews, the researcher is to be contacted for the schedule
of the interview. The interview can be done either physically/virtually.
Researchers may be allowed to borrow documents for reproduction, if

necessary. The researcher has to sign in the log sheet and must return the
borrowed materials on the agreed date/time. Softcopy of the documents can be
sent via online as long as there is an accomplished letter
request/Data/Information Service Request Form and Satisfaction Survey Form
(OAGMP-IS004 V2). All accomplished Satisfaction Survey Forms are being
processed, evaluated and filed in the database for safekeeping purposes and
for future reference.
In the case of GIS shapefiles, a User Data Agreement must be accomplished

before the requested document/s is released. A hard copy or e-copy will be
provided to walk-in-clients (internal/external) and e-copy via email for the on-
line clients.
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Figure 5 : PROVISION OF DATA/INFORMATION PROCESS FLOW

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5. Preparation of Presentations, Speeches and Information Education

Campaign (IEC) Materials
The OAGMP, upon the instructions of the Chairman and requests by other
officials, prepares needed Presentations, Speeches and Information Education
Campaign (IEC) Materials to be used for meetings, events and activities
participated by the Agency.
Figure 6: PREPARATION OF PRESENTATIONS, SPEECHES AND IEC

MATERIALS PROCESS FLOW
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6. Provision of Technical Assistance and Coordination with Various

Stakeholders
The OAGMP provides technical assistance and undertakes coordination with

Relevant Interested Parties/Stakeholders as the Agency’s representative in
Inter-Agency meetings and technical working groups, such as:
LEAD AGENCY NAME OF TECHNICAL WORKING GROUP

(TWGs) SMALL GROUP/COMMITTEE
Senate of the Committee on Public Services for the proposed Act
Philippines Compelling the Government to Address the
Transportation and Congestion Crisis
Committee on Transportation and Congestion Crisis
through the Grant of Emergency Powers
Committee on Urban Planning, Housing and
Resettlement
Committee on Foreign Relations
Committee on Public Safety
Committee on Government Corporation and Public
Enterprises
House of Committee on Metro Manila Development
Representatives New Normal Subcommittee of the Defeat COVID-19
Ad Hoc Committee of the House of Representatives
Committee on Government Enterprises
Privatization and the Committee on Local
Government
Committee on Transportation
Committee on Housing and Urban Development
Department of the Department of Budget and Management - Committee
Interior and Local on Devolution for the National Capital Region (DBM
Government ComDev - NCR)
National Capital Region Task Force to End Local
Communist Armed Conflict (NCRTF-ELCAC)
National Technical Working Group on Informal
Settler Families
Operationalization Task Force on Informal Settler
Families
Comprehensive Development Plan – Technical
Assessment Committee
Regional Screening and Validation Committee under
the Regional Interagency Task Force against Covid-
19
Manila Bay Clean-up, Rehabilitation, and
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Preservation Program’s (MBCRPP) Local

Government Units Compliance Assessment -
Regional Inter-Agency Committee ISF Cluster
Manila Bay Clean-up, Rehabilitation, and
Preservation Program’s (MBCRPP) Local
Government Units Compliance Assessment -
National Inter-Agency Committee ISF Cluster
Metro Manila LGU Local Inter-agency Committee on Informal Settler
Urban Poor Affairs Families Living along Waterways
Office
Department of Inter-Agency Committee on Manggahan Floodway
Human Settlements and Lupang Arenda
and Urban Regional Shelter Committee for the NCR
Development
Department of Cabinet Cluster on Climate Change Adaptation,
Environment and Mitigation and Disaster Risk Reduction
Natural Resources
DENR-Manila Bay MBCO ISF and Illegal Structures Management
Coordinating Council Cluster
Department of Small Group on Mega Manila Subway Project
Public Works and Alignment
Highways
Department of Trade Regional Competitiveness Program Committee
and Industry (RCPC)
Regional Small and Medium Enterprise Development
Committee (RSMEDC)
Department of Project Steering Committee
Transportation
National Economic NEDA Board
Development Inter-Agency Technical Committee on Transport
Authority (NEDA) Planning
Infrastructure Sub-Committee on Water Resources
(INFRACOM-SCWR)
Development Budget Coordinating Committee
(DBCC) Sub Committee On Sustainable
Development Goals (SC-SDG) Social Technical
Working Group
Regional Luzon Regional Development Committee
Development
Committee
Light Rail Transit Light Rail Transit Authority Board of Directors
Authority
Mining Industries Mining Industries Coordinating Council
Coordinating Council
Regional Inter-Agency Committee for Filipino Family
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Department of Regional Advisory Committee on Pantawid

Social Welfare and Pamilyang Pilipino (4Ps)
Development The Regional Council for Disability Affairs
Subcommittee on Social Protection
National Nutrition National Nutrition Council– NCR Monitoring and
Council Evaluation of Local Level Plan Implementation
Regional Bantay Asin Task Force (RBAT)
Regional Bantay Asin Task Force/TWG on Salt
Iodization Program (RTWG-SIP)
Regional Nutrition Committee (RNC)
Regional Nutrition Evaluation Team (RNET)
Regional Nutrition Management Group (RNMG)
Council for the Regional Council for the Welfare of the Children
Welfare of the
Children
Laguna Lake Laguna Lake Development Authority Board
Development
Authority
Philippine Statistics Regional Statistical Committee – National Capital
Authority Region
Regional Census Coordination Board – NCR1
National Statistics Month (NSM) Steering Committee
Philippine Statistics System (PSS) Fellowship
Technical Education Poverty Reduction, Livelihood and Employment
and Skills Cluster (PRLEC)
Development
Authority
Commission on Regional Population Executive Committee
Population and Population Development Committee
Development
National Youth Philippine Youth Development Plan
Commission
Department of Regional Research, Development and Innovation
Science and Committee - National Capital Region (RRDIC-NCR)
Technology
Department of Council for the Promotion of Tourism in Asia
Tourism Intramuros Administration Board
Office of the Civil Regional Action Plan against Covid-19 – NCR
Defense Early Recovery Cluster on Earthquake Contingency
Plan
Local Disaster Risk Reduction Management Plan
(LDRRMP) Review Team
1
Not regular convening and meetings, only in preparation for conduct of census.
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Figure 7 : PROVISION OF TECHNICAL ASSISTANCE TO VARIOUS

STAKEHOLDERS PROCESS FLOW
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VII. RECORDS
On a regular daily flow of activities, all instructions and documents received by

the OAGMP through the Immediate Staff, pass through and are decided upon
by the AGM for Planning. The AGMP assigns the same to the concerned
Director and Division Chief depending on the nature of the assignment. Each
technical staff is given assignments based on his/her expertise, points of
interests and Agency/LGU being handled. The AGMP is likewise guided in the
same manner in assigning technical staff to attend meetings, seminars and
workshops.
All outputs are discussed by the technical staff with their respective Division
Chiefs prior to submission to the concerned Director. The Director will then
review the output before submitting the final draft to the AGMP for approval and
subsequent release.
With regards to attendance to meetings, seminars and workshops, the

concerned staff shall prepare a post activity report for the information and ready
reference of the Chairman and the AGMP, as the case may be.
Tracking and archiving of instructions/documents/output is handled by the

Immediate Staff as well as the Administrative personnel in each
Service/Division.
VIII. APPENDICES
Republic Act No. 7924, “The Law Creating the Metropolitan Manila
Development Authority”
Executive Order No. 113 series of 2002, “Operationalizing the Metro Manila
Council as the Regional Development Council for the Metropolitan Manila
Development Authority”
Metro Manila Council Resolution No. 02-47 series of 2002, “Approving and
Adopting the Rules and Regulations Implementing Executive Order No.
113, Operationalizing the Metro Manila Council as the Regional
Development Council for Metropolitan Manila”
Republic Act No. 9729 , An Act Mainstreaming Climate Change into

Government Policy Formulations, Establishing the Framework Strategy
and Program on Climate Change, Creating for this Purpose the Climate
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Change Commission, and for Other Purposes, or Climate Change Act of

2009
Executive Order No. 72, Series of 1993, “Providing for the Preparation and
Implementation of the Comprehensive Land USe Plans of Local
Government Units Pursuant to the Local Government Code of 1991 and
Other Pertinent Laws
Republic Act No. 11032, “An Act Promoting Ease of Doing Business and
Efficient Delivery of Government Services, Amending for the Purpose
Republic Act No. 9485, Otherwise known as the Anti-Red Tape Act of
2007, and for Other Purposes” or Ease of Doing Business and Efficient
Government Service Delivery Act of 2018
Republic Act No. 10121, “An Act Strengthening the Philippine Disaster
Reduction and Management System, Providing for the National Disaster
Reduction and Management Framework and Institutionalizing the NAtional
Disaster Risk Reduction and Management Plan, Appropriating Funds
Therefor and for Other Purposes” or Philippine Disaster Risk Reduction
and Management Act of 2010
Republic Act No.11201, An Act Creating the Department of Human Settlements

and Urban Development, Defining its Mandate, Powers and Functions, and
Appropriating therefor
DHSUD Memorandum Circular No. 2021-005 Series of 2021, “Revised Review

and Approval Processes of Comprehensive Land Use Plans and Zoning
Ordinances of Highly Urbanized Cities (HUCs) Independent Component
Cities (ICCs), Component Cities and Municipalities (CCMs) and MEtro
Manila Cities and Municipality (MMCMs)”
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OFFICE OF THE ASSISTANT GENERAL MANAGER FOR FINANCE

AND ADMINISTRATION
FINANCE SERVICE
Accounting Division
I. INTRODUCTION ON THE MANUAL
1. PURPOSE
The purpose of this procedure is to ensure the timely submission of periodic

Financial Reports/Statements in accordance with the Electronic New
Government Accounting System (e-NGAS); correct and timely remittance
of monthly dues to BIR, GSIS, Pag-IBIG, PHILHEALTH, etc.; and acts on
all disbursement vouchers and personnel claims certifying the
completeness of documents and the validity of claims in conformity with the
accounting rules and regulations.
2. SCOPE
This procedure applies to all internal and external documents identified by

the organization as required by the quality management system.
Accounting Operations System - shows the overall accounting system of a

government agency/unit. It includes the source
documents, the flow of transactions and its
accumulation in the books of accounts and finally
their conversion into financial information/data
presented in the financial reports.
- compose of:
Financial Statements (FS)  Statement of Financial Position - a formal
statement which shows the financial condition
of the agency as of a certain date.
 Statement of Financial Performance -
shows the results of operation/performance of
the agency at the end of a particular period.
 Statement of Government Equity - shows
the financial transactions, which resulted to
the changes in Government Equity account at
the end of the year.
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 Statement of Cash Flows - is a statement

summarizing all cash activities of the agency.
 Notes to Financial Statements - are integral
parts of financial statements, which pertains
to additional information necessary for fair
presentation in conformity with generally
accepted accounting principles
- refers to fund which is available for any purpose to

which the legislative body may choose to apply it,
General Fund and is composed of all receipts or revenues which
are not by law or contractual agreement applicable
to specific purpose or purposes.
- refers to funds which have come officially into the

possession of any agency of the government or of a
public officer as trustee, agent, or administrator, or
Trust Funds which have been received for the fulfilment of some
obligations.
- refers to all cash flow whether actual or constructive

regardless of source or purpose and whether
pertaining to agency or not. It includes not only
Receipt income or revenue actually collected but also trust
receipts, fund deposits, inter-fund and inter-agency
transfers and equity contributions received by
corporate agencies
- constitute all cash paid out during a given period

Disbursement either in currency, by check or List of Due and
Demandable Accounts Payable -Advice to Debit
Accounts (LDDAP-ADA)
Cash Advances - are classified into two types:

 Regular Cash Advances - are those
granted to cashiers, disbursing officers,
paymasters, and/or property/ supply officers
separately for any of the following purposes:
salaries and wages, commutable
allowances, honoraria, petty operating
expenses.
 Special Cash Advances - are those granted
on the explicit authority of the Head of the
Agency only to duly designated disbursing
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officers or employees for other legally

authorized purposes: current operating
expenditures, foreign and local travel
including transportation, per diems,
allowances and other expenses incurred.
- is a book of final entry containing accounts arranged

in the same sequence as in the chart of accounts.
General Ledger (GL)
- is a book of final entry containing the details or
breakdown of the balance of the controlling account
Subsidiary Ledger (SL) appearing in the General Ledger (GL).
- is a form used to record all transactions of the

government, whether cash receipts, cash/check
Journal Entry Voucher (JEV) disbursements or non-cash transactions.
- is a form used by the government agencies for all

money claims.
Disbursement Voucher (DV)
- is a form used for the payment of salaries, wages,
Payroll overtime pay, honoraria and other emoluments of
government officers and employees.
- is a document prepared by the concerned

Liquidation Report employees/ officers to liquidate cash advances for
travel or for other purposes except those cash
advances granted to Regular/Special Disbursing
Officers.
Report of Collections and - is a document prepared by Cashiers/ Disbursing
Deposits Officers to report all collections received and
(RCD) deposits made.
- is a document prepared by the Regular/Special

Report of Disbursements Disbursing Officers to support liquidations of their
cash advances
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III. ORGANIZATION AND RESPONSIBILITIES
1. ORGANIZATIONAL CHARTS
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ACCOUNTING DIVISION ORGANIZATIONAL CHART
Chief Accountant
Accountant V
Administrative Staff
Accountant IV - Data Controller
- Accounting Clerk II
- Traffic Aide I
(Detailed)
FINANCIAL ACCOUNTS PAYROLLS, BILLS AND

PROCESSING SECTION AND ANALYSIS SECTION REMITTANCE SECTION
Permanent Permanent Permanent
- Accountant III - Accountant II - Traffic Aide II (Detailed)
- Fiscal Examiner II - Accountant I
Casual
- Accounting Clerk II - Senior Bookkeeper
- Bookkeeper
- Computer Operator II - Bookkeeper
- Accounting Clerk II
- Cash Clerk (Detailed) - Computer Operator II
- Computer Operator II
- Budget Officer II
Casual - Admin. Aide V
(Detailed)
- Fiscal Examiner II - Clerk II
- Administrative Assistant
- Fiscal Examiner I - Bookbinder II
(Detailed)
- Account Management - Statistician Aide
- Local Revenue
Analyst I - Clerk I
Collection Officer II
- Financial Account - Utility Worker II
(Detailed)
Analyst - Bookbinder I
- Computer Operator II Casual - Messenger
- Bookkeeper - Computer Operator II
- Fiscal Clerk II - Clerk III
Job Orders – 4
- Accounting Clerk II - Accounting Clerk II
- Admin. Aide V - Data Controller I
- Bookbinder II - Clerk II
- Messenger
Job Orders – 5
Job Orders – 4
2. DUTIES AND Oyster - 1
RESPONSIBILITIES
 Establishes procedural requirements and standard
Chief Accountant of performance for all activities of the division
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 Supervises the accurate and timely preparation of

periodic financial reports and consolidated financial
statements of the Authority in accordance with the
Electronic New Government Accounting System (e-
NGAS)
 Ensures the correct and timely recording of
financial transactions and proper maintenance of
the required books of accounts
 Assumes overall responsibility for the preparation
of Journal vouchers to take up reclassifications,
adjustments or corrections on recorded books
 Ensures the correct and timely remittances of
monthly dues to BIR, GSIS, Pag-IBIG, PhilHealth
and payments of various creditors
 Acts on all processed disbursement vouchers and
personnel claims certifying completeness of
Processing Section documents and propriety of claims in conformity
with accounting rules and regulations
 Assumes responsibility for the discipline, training,
professional growth and work performance
evaluation of personnel under his/her direct
supervision
 Performs other related works.
 Examines and process commercial vouchers,

reimbursement vouchers, cash advances and other
personnel claims to ascertain its legality, propriety
and conformity with established accounting and
auditing rules and regulations
 Checks the completeness of the supporting
Financial Accounts and
documents and issue suspension if incomplete and
Analysis Section
with problem
 Checks the accuracy of the mathematical
computation and account classification
 Prepares Journal Entry Vouchers with
corresponding Expanded Withholding Tax and E-
VAT form, if needed
 For commercial vouchers, check index cards to
avoid double payment and record the claims
 Provides a system of monitoring the
implementation of cost reduction and improvement
of system on the processing of financial
transactions
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 Canvass for the prices of items being requested to

ensure that items purchased are at the advantage
to the Government
 Performs other related functions that maybe
assigned from time to time
 Keeps and maintains a systematic, complete and

Payrolls, Bills and reliable set of books of accounts of the Authority
Remittance Section using the Electronic New Government Accounting
System (e-NGAS)
 Prepares and submits financial statements and
other related reports to management and other
government agencies
 Analyzes and interprets financial statements of the
Authority and prepares reports based on the
findings and analysis made and recommends
appropriate action thereto
 Reconcile subsidiary ledger balances against the
related general ledger control account balances
and ensures the correctness of bank reconciliation
statement
 Coordinates with the different units, operating
centers and offices on matters relating to project
costing
 Advises the Director III, Administrative Office on
budgetary requirements and financial matters
 Analyzes past due accounts and recommends
appropriate actions thereto
 Performs other related functions as maybe
assigned
 Keeps and maintains a systematic, complete and

reliable record of deductions and contributions
made to employees of the Authority, such as:
a. Tax Withheld
b. Salary Loans
c. Housing Loans
d. Medicare
 Prepares vouchers and remits all deductions made
to employees to different government agencies
such as:
a. Bureau of Internal Revenue (BIR)
b. Government Service Insurance
System (GSIS)
c. Pag-IBIG Fund
Revision No.: 01
OPERATIONS MANUAL
Page No.: 885 of 1192
d. PhilHealth
 Issues Certificate of Remittances per request of
MMDA personnel
 Computes and consolidates total deduction made
and recorded in the individual index card for the
preparation of the annual income tax withheld and
alphalist of employees to be submitted to BIR
 Verifies clearances, payrolls and vouchers for the
last salary received by MMDA employees
 Prepares vouchers of billings of various creditors
such as Meralco, Globe, Smart and maintains
records of billing and payments of various creditors
 Performs other related functions as may be
assigned
Revision No.: 01
OPERATIONS MANUAL
Page No.: 886 of 1192
IV. OPERATING PROCEDURE

1. Processing of Commercial/Reimbursement Vouchers - Payment thru check/
automatic debit account (1 to 5 days)
ACTIVITY PERSON RESPONSIBLE DETAILS/FUNCTIONS REFEREN

CES
Start Documents Originator
Receiving/Releasing Clerk  Records on Logbook

Receive Voucher  Assigns accounting no. /
control no.
 Stamps accounting no. on
all supporting documents
 Distributes vouchers to
processing section
Processing Clerk/ Examiner  Checks completeness of

documents
Process Voucher
 Checks correctness of
computations
No
 Prepares Journal Entry
Approved Voucher
?  Issues suspension if
incomplete, with problem
Yes
and return to document
Documents Originator
originator
Processing Section Head  Reviews and initials on

vouchers
Accounting Clerk  Input entry as Accounts

Set-up the Accounts Payable in E-NGAS the
Payable approved voucher
Chief Accountant  Signs on vouchers and List

of Due and Demandable
Review and Approve Accounts Payable –
Voucher Advice to Debit Accounts
(LDDAP-ADA)
Thru
check
Preparation  Releases voucher to Office
LDDAP-ADA Receiving/Releasing Clerk
of Assistant General
Manager on Finance and
Release Voucher and Administration (OAGMFA)
LDDAP-ADA for check preparation
End
2. Processing of Payroll (3 days)

Revision No.: 01
OPERATIONS MANUAL
Page No.: 887 of 1192

CES
Documents Originator
Start
Receiving/Releasing Clerk  Records on Logbook

Receive Payroll  Assigns accounting no. /
control no.
 Stamps accounting no. on
all supporting documents
Regular, Job
Supplement
Order &
 Distributes payrolls to
al Payroll processing section
Consultant
Payroll
Accounting Clerk I  Indicates last salary
(Payroll, Bills & Remittance received
Verify last Section)
salary
received
Processing Clerk  Checks completeness of

documents
 Checks correctness of
Process Payrolls computations
 Prepares Journal Entry
Documents Originator Voucher
Job Order,
 Issues suspension if
Regular
Consultant Payroll
incomplete, with problem
Supplemental and return to document
Payroll originator
Examiner  Reviews and initials on

payrolls
Review and Initial on
No Voucher
Approved? Yes Payroll, Bills & Remittance

Section
Receiving/Releasing Clerk  Records payroll on

logbook
Receive Payrolls  Turn over payroll to
personnel assigned per
office
Accounting Clerk I  Records payroll on control

Record Payrolls ledger card and indicate
acctg. / control no.
 Copy corrections on
duplicate payroll
 Initials on payroll
 Retains duplicate copies of
JEV and Payroll
Accounting Clerk II  Records all deductions in

the JEV to the Central
Ledger Worksheet
 Prepares Summary of
Remittances (SOR) per
office
 Initials on payroll
Review and Approve

Payrolls
Payrolls
Approve Payrolls
Revision No.: 01
OPERATIONS MANUAL
Page No.: 888 of 1192
Processing Section Head  Reviews and approves

payrolls
Receiving/Releasing Clerk  Releases payroll to Budget

Division for funding (1st
Quincena); Admin Service
for Summary/Voucher
Preparation (2nd Quincena)
3. Preparation of Voucher for Remittances to Different Government Agencies and

Private Institutions (5 days)
 Payrolls
CES
Payroll, Bills & Remittance
Start Section
Accounting Clerk I  Retains duplicate copies of

Record Payrolls JEV and payroll
 Indexes amount of salary
and deductions on
Document Originator individual salary index card
Receive Summary of
Individual Deductions
(Administrative Service)  Receives from Payroll and
Benefits Division, list of
individual deduction made
from employees
Accounting Clerk I  Reconciles list from

Reconcile Deductions duplicate copy of payroll
(Acctg. Vs. Admin)  Tags total deductions
Reconcile Deductions made per office
(Acctg. Vs. Admin)
File List of Deductions  Consolidates all salary
Encoder
deductions, prepares
voucher and print-out of
Statement of Remittance
Consolidate Deductions (SOR), per office, per type
of deduction
 Signs on Statement of
Accounting Clerk II Remittance “Prepared By”
Sign on Statement of
Examiner
Remittance
CheckRelease
and Certify
of Voucher/SOR Receive Summary of
Individual Deductions
Revision No.: 01
OPERATIONS MANUAL
Page No.: 889 of 1192
 Checks amount of
voucher/SOR against
Central Ledger Worksheet
 Certifies correct on SOR
PBRS Section Head

 Reviews and initials on
Voucher and SOR
Chief Accountant
 Signs on Voucher and
SOR
Receiving/Releasing Clerk
 Releases voucher to
Treasury Division for check
preparation
 Creditors/Contractors (BIR only)

ACTIVITY PERSON RESPONSIBLE DETAILS/FUNCTIONS
Document Originator
Start
Financial Accounting and
Analysis Section
Encoder  Generate recorded

Recorded vouchers vouchers
Encoder  Prepares Monthly Alphalist

Prepares Monthly of Payees (MAP) for
Alphalist of Payees (MAP) expanded withholding tax
and Voucher and VAT and voucher
Review and Initial on FAAS Section Head  Reviews and initials on

Voucher and MAP Voucher and MAP
Approve Voucher and MAP Chief Accountant  Signs on Voucher and

MAP
Release of Voucher and Receiving/Releasing Clerk  Releases voucher and

MAP MAP to Treasury Division
for approval of the Finance
Director.
End
4. Remittances to Different Government Agencies and Private Institutions (3 days)
 BIR (thru e-FPS)

Revision No.: 01
OPERATIONS MANUAL
Page No.: 890 of 1192

CES
Start Document Originator

Section
Accounting Clerk  Receives the approved

Approved SOR and MAP SOR and MAP and check
for remittance (payrolls)
Encoder  Online Payment and

Online Submission and submission of
Payment of Remittance  BIR Form No. 1601-E
Monthly Remittance
Return of Creditable
Income Taxes
Withheld (Expanded)
 BIR Form No. 1601-C
Monthly Remittance
Return of Income
Taxes Withheld on
Compensation
 BIR Form No. 1600
Monthly Remittance
Return of Value-
Added Tax and Other
Percentage Taxes
End Withheld
Revision No.: 01
OPERATIONS MANUAL
Page No.: 891 of 1192
 PSMBFI, SSS, GSIS and Pag-IBIG, PhilHealth (Submission of list of individual

remittance thru online, email or USB/ payment thru check)
CES
Document Originator
Start
Section
Accounting Clerk  Receives the approved

Approved SOR and SOR and check for
Check remittance
Accounting Clerk  Prepares prescribed

List of Individual format of the concerned
Remittance (soft copy) gov’t agency or private
institutions
 The total in the list of
individual remittance must
be equal to the SOR
 Payment thru
 collection of check by
Accounting Clerk a collecting agent
Payment to gov’t (PSMBFI, Provident
agencies and private Fund, KOOPNAKAMI)
institutions and  direct payment to
submission of List of different gov’t
Individual Remittance agencies (SSS, GSIS,
(soft copy) Pag-IBIG, PhilHealth)
 Submission of Individual
Remittance (soft copy) thru
 PSMBFI – email
 GSIS – USB (it must
be uploaded first in
the GSIS System to
verify the correctness
of the individual
remittance before
GSIS accepts the
payment)
 SSS – email
 Pag-IBIG – USB
 PhilHealth – online
 Provident Fund – USB
 KOOPNAKAMI – USB
End
5. Issuance of Certificate of Remittance/Loan Payments

 GSIS, Pag-IBIG FUND (2 Hours on Scheduled Date) and PhilHealth (1 Hour)
Revision No.: 01
OPERATIONS MANUAL
Page No.: 892 of 1192

CES
Document Originator
Start
Section
Receiving/Releasing Clerk  Receives request for

Receive Request Certificate of Remittance/
Loan Payments
Accounting Clerk  Schedules date of

Schedule Date of preparation of certificate
Issuance of Certificate and notifies the employee
when to return for
issuance of said certificate
 Verifies the
Verify Remittance/ deductions/remittances/
Loan Payments loan payments in the
salary index card and
encodes those deductions/
remittances/loan payments
made
 Reviews all entries in the
Certificate of Remittance/
Loan Payments to ensure
that Official Receipts and
dates of payments are
Examiner correct
Review and Initial the  Checks the amount of
Certificate of contribution
Remittance/Loan
Payments  Signs on the portion
attesting the accuracy and
validity of the certificate
Review and Certify the PBRS Section Head  Releases the Certificate of
Certificate of Remittance/Loan
Remittance/Loan Payments to requesting
Payments MMDA employee
Release Certificate of
Remittance/Loan
Payments
End
6. Issuance of Loan Clearance from GSIS and Pag-IBIG (30 Minutes)
Revision No.: 01
OPERATIONS MANUAL
Page No.: 893 of 1192

CES
Document Originator
Start
Section
Receiving/Releasing Clerk  Receives Clearance Form

from employees and
Receive Clearance records on logbook the
Form following:
 Name
 Office
 Status of Appointment
 Loan to Avail
 Indicate control no.
 Forwards to personnel
assigned per office
Accounting Clerk  Verifies salary index card

 Indicates last salary
- Card
Verify Salary Index received
 Initials on Clearance form
Examiner  Reviews the number of

Review the number of contributions/payments
Contributions/Payments made to determine if the
required months
contributions are meet
 Initials on Clearance Form
 Reviews all entries to

PBRS Section Head determine if all signatories
are complete and in order
 Signs on Clearance Form
 Releases Clearance
Review and Sign the Receiving/Releasing Clerk
Clearance Form
Release Clearance
End
Revision No.: 01
OPERATIONS MANUAL
Page No.: 894 of 1192
7. Issuance of Certificate of Clearance from Money and Property Accountabilities

(1 Hour)
CES
Document Originator
Start
Section
Receive Clearance Form

Receiving/Releasing Clerk  Receives Clearance Form
 Records on logbook
Accounting Clerk  Verifies salary index card

Verify Salary Index Card  Indicates last salary
received
 Initials on Clearance Form
Review entries and Sign Section Head  Reviews entries and signs
Clearance Form the Clearance Form
Analysis Section
Verify Old Loans, Financial Examiner II/  Verifies records of old

Cellphone Charges, Accountant II loans, cellphone charges,
Cash Advances, Lost cash advances, lost TVR
TVR and Other and other receivables
Receivables  Initials on Clearance Form
Chief Accountant  Reviews entries and signs

the Clearance Form
Review entries and Sign
Clearance Form  Releases Clearance
Release Clearance
Form
8.End
Issuance of Certificate of Tax Withheld
 Expanded Withholding Tax (BIR Form 2307) for Job Order Personnel/
Consultant (Quarterly)
Revision No.: 01
OPERATIONS MANUAL
Page No.: 895 of 1192

CES
Start
Section
Accounting Clerk  Computes total salary

received per quarter and
Compute Quarterly taxes withheld/remitted to
Withholding Tax BIR in the salary index
card
 Summarizes taxes
withheld per office
Computer Operator II  Consolidates all listings of

Consolidate data
MMDA Job Order
Personnel per office
 Prepares Alpha List of
Payees
Fill out BIR Form 2307 Accounting Clerk  Types pertinent

information on BIR Form
2307
Examiner  Reviews BIR Form 2307

 Checks computation of
Review BIR Form 2307 total salary received and
the corresponding
withholding tax
Section Head  Double checks and initials

on BIR Form 2307 on
Review and Initial on portion “Payor/ Payor’s
BIR Form 2307 Authorized
Representative”
Chief Accountant  Signs on BIR Form 2307

on portion “Payor/ Payor’s
Authorized
Sign the BIR Form 2307 Representative”
Accounting Clerk  Releases BIR Form 2307
Release BIR Form 2307
End
 Withholding Tax on Compensation (BIR Form 2316) for Permanent and

Casual Employees (Annually)
Revision No.: 01
OPERATIONS MANUAL
Page No.: 896 of 1192

CES
Start Section
Accounting Clerk  Computes total recorded

salaries and other benefits
Compute Annual received for the year and
Withholding Tax on taxes withheld/remitted to
Compensation BIR in the salary index card
 Summarizes taxes withheld
per office
Computer Operator II  Consolidates all listings of

MMDA employees per
Consolidate data office
 Prepares Alpha List of
Payees
Accounting Clerk  Types pertinent

information on BIR Form
Fill out BIR Form 2316 2316 (Certificate of
Compensation Payment/
Withheld)
Examiner  Reviews BIR Form 2316

 Checks computation of
Review BIR Form 2316 total compensation
received and ensures that
Tax Due is equal to Tax
Withheld
 Double checks the

PBRS Section Head Accomplished Tax Return
together with the Alpha List
to ensure employees will
BIR Form 2316
no longer file Income Tax
Return and are qualified for
“Substitute Filing”
 Initials the Certificate BIR
Form 2316
Chief Accountant/ Director of  Signs on BIR Form 2316
Finance Service on portion “Substitute
Filing” (Accountant);
“Agency’s Authorized
Sign the BIR Form 2316 Agent” (Director)
Accounting Clerk  Releases BIR Form 2316
Release BIR Form 2316
End
Revision No.: 01
OPERATIONS MANUAL
Page No.: 897 of 1192
9. Encoding of Cash Receipts (Daily Activity)
 National Fund

CES
Start Analysis Section
Fiscal Examiner II  Encodes National Cash

Allotment (NCA)
Encode Cash Receipts
(NCA)
File
e-NGAS
FAAS Section Head  Approves (by clicking the

dialogue box in E-NGAS)
Approve (by clicking the
End
Revision No.: 01
OPERATIONS MANUAL
Page No.: 898 of 1192
 Local Fund and Trust Fund

CES
 Encodes Notice of Internal
Accounting Clerk/ Revenue Allotment (IRA)
Encode Cash Receipts Fiscal Examiner II from DBM
 Encodes collections and
deposits of fines and
penalties and other income
e-NGAS  Encodes fund transfer
other government
agencies and private
institutions
 Encodes collections and
deposits from bid
documents, cash bonds
and other trust receipts
FAAS Section Head  Approves (by clicking the

Approve (by clicking the dialogue box in E-NGAS)
Accounting Clerk/  Transmits Report of

Fiscal Examiner II Collection and Deposit
(RCD), Official Receipts,
Validated Deposit Slip and
Transmit RCD, Official
other supporting
Receipts, Validated
documents to COA
Deposit Slip to COA
Commission on Audit (COA)  Receives Report of
Collection and Deposit
Receive RCD, Official (RCD), Official Receipts,
Receipts, Validated Validated Deposit Slip and
Deposit Slip other supporting
documents
End
Revision No.: 01
OPERATIONS MANUAL
Page No.: 899 of 1192
10. Encoding of Paid Vouchers and Payrolls in e-NGAS and Preparation of Financial
Reports (Daily Activity)
 National Fund and Local fund

CES
Accounting Clerk/  Receives Paid Vouchers

Fiscal Examiner II and Payrolls
Receive Paid Vouchers
and Payrolls
Bookkeeper I  Encodes all information in

the voucher and list of
Encode all information in supporting documents
the voucher and list of  Encodes total amount of
supporting documents payroll/office
Fiscal Examiner II/  Reviews and reconciles

FAAS Section Head encoded entries in the e-
Review and Reconcile NGAS against voucher
Entries and payroll:
 Voucher Below
1M (Fiscal
Examiner II)
 Voucher 1M and
above (FAAS
Approve Section Head)
voucher
and payroll
With Without
adjustment adjustment
(double entry,
wrong
charging)
Bookkeeper II  Prepares adjustments
 Prints-out Journal Entry
Voucher (JEV)
Prepares and print
adjustment
File
e-NGAS
Generate Financial
Statements
Revision No.: 01
OPERATIONS MANUAL
Page No.: 900 of 1192
Review Financial FAAS Section Head

Statements  Reviews Financial
Statements
Discrepancies
If any
Yes No
Fiscal Examiner II
Prepare  Prepares adjustments and
adjustments makes print-out
and make
print-out
File
FAAS Section Head/
Chief Accountant  Reviews and Initials
Review and Initial Financial Statements
Financial Statements
Director III – Finance Service

Approve Financial  Approves Financial
Statements Statements
Bookkeeper
 Transmits Vouchers,
Payrolls, and other
Transmit Financial documents
Statements, Vouchers,
 Transmits Financial
Payrolls, and other
Statements
documents
Commission on Audit (COA)
 Receive Financial
Statements, Vouchers,
Receive Financial Payrolls, and other
Statements, Vouchers, documents
Payrolls, and other
documents
End
Revision No.: 01
OPERATIONS MANUAL
Page No.: 901 of 1192
11. Encoding of Paid Vouchers and Payrolls in e-NGAS & Preparation of Liquidation
Report - Trust Fund (Daily Activity)

CES
Start Financial Accounts and
Analysis Section
Accounting Clerk  Receives paid vouchers

Receive Paid Vouchers
and payrolls
and Payrolls
Examiner I  Encodes paid vouchers

Encode Paid Vouchers and payrolls
and Payrolls
e-NGAS
FAAS Section Head  Approves encoded
Approve encoded vouchers and payrolls
vouchers and payrolls in made in e-NGAS
e-NGAs
Accounting Clerk/  Prepares Summary of

Prepare Various Reports
Accountant II Payroll for Liquidation
Purposes
 Indicates Report of
Disbursement (RD) No.
 Prepares Statement of
Receipts and
Review and Initial Various Disbursement of various
Reports projects to be submitted to
COA, DPWH, and other
agencies
FAAS Section Head  Reviews and initials on

various reports
Chief Accountant/  Approves various reports

Director III - Finance Service  Approves Statement of
Approve Various Reports Receipts and
Disbursement (Director III -
Finance Service)
Examiner II  Transmits Reports,

Transmit Reports, Vouchers, Payrolls and
Vouchers, Payrolls and Supporting Documents
Supporting Documents
Commission on Audit (COA)  Receives reports,

vouchers, payrolls and
Receive Reports,
supporting documents
Vouchers, Payrolls and
 Issues Credit Notice
Supporting Documents
and Issues Credit Notice
File
vouchers, Receive
payrolls and
Report
supporting
documents
Revision No.: 01
OPERATIONS MANUAL
Page No.: 902 of 1192
DPWH and other agencies  Receives reports


Revision No.: 01
OPERATIONS MANUAL
Page No.: 903 of 1,192
ADMINISTRATIVE SERVICE
OPERATIONS MANUAL
The Administrative Service is one of the two (2) Services under the Office of the
Assistant General Manager for Finance and Administration. It is composed of six (6)
Divisions, namely: Personnel Transaction Division, Staff Development Division,
General Administrative Services Division, Supply and Property Division, Records
Division and the Personnel Benefits Division.
The Administrative Service is mandated with the following responsibilities: Formulate

plans and programs regarding administrative and human resource management
matters and recommend/ implement policies and guidelines; Formulate plans,
programs and policies related to human resource management, records management,
building and grounds maintenance, repair of furniture, electrical appliances and
electronic equipment, transport management and procurement and inventory of
supplies and equipment of the Authority; Develop and implement effective and efficient
system of procurement, inventory and storage of supplies and equipment; Provide the
Authority with an effective and efficient services such as janitorial, building and ground
maintenance, plumbing, carpentry, and equipment and electrical maintenance;
Provide an effective and efficient transport management such as, vehicular support,
registration and insurance, inventory, supervision and operation of gas depots and
facilitate vehicular accident involving MMDA vehicles; Formulate and recommend
policies, guidelines, system and procedures pertaining to Human Resource
Management with emphasis on improving human resources productivity, quality of
work, human resource-related matters; Formulate and recommend policies;
guidelines, system and procedures pertaining to organization and human resource
planning, career planning, recruitment, examination, selection and placement,
compensation and benefits; Establish long range plans in the areas of organizational
manpower planning, integrate all organization and human resource planning
programs; Provide human resource management services to MMDA Office in areas of
human resource placement, compensation and benefits and provide consultancy
service and management to other organizational units; Develop and implement an
agency-wide medical and dental program and a physical fitness and sports
development program to promote general well-being of MMDA employees; Plan,
organize, supervise and coordinate the administration of human resource
development program of MMDA; Create linkages or network with other government
agencies to obtain trainings/seminars/scholarship local or foreign; Formulate human
resource advisory rules on training, education/scholarship; Develop instructional
systems, training materials and references, schemes and instruments for human
resource education/scholarship and training administration and evaluation; and,
perform other related functions.
PERSONNEL TRANSACTION DIVISION
I. Introduction
The Personnel Transaction Division Operation Manual has been prepared to assist
in the operation and maintenance of Human Resource system, policies and
procedures that are needed to ensure that the authority meets both best practice
and legislative requirements. It covers the whole process of selection and
recruitment, deploying and evaluating manpower force of the MMDA including the
leave administration, personnel records management in relation to the operation
and maintenance of the system of transaction.
Establish an integrated and gender-related human resource development plan and

enhance personnel management policies in the areas of career development,
recruitment and selection, employee welfare and discipline, performance
evaluation, compensation and benefits, incentive and rewards, human resource
information system, separation and employee relations for service excellence.
Institutionalize a sound policies on recruitment, selection, performance, training,
morale, job satisfaction and development of all persons within the organization.
AFL Application for Leave

A series of action, tasks or steps designed to achieve an
Action Plan
objective or goal
A skill which an employee has learn and which can be
Capability
applied to their work
An HR system that defined the progress of an employee’s
Career Pathing
work life in the agency from entry to exit
COA Commission on Audit
A written document that explains how to convey the right
Communication
message, from the right communicator to the right
Plan
audience, through the right channel at the right time
Proficiency of an employee to efficiently perform his/her
Competency job. It encompasses a combination of knowledge, skills
and attitude to utilized to improve performance
Process of identifying key competencies for an
organization and/or job and incorporating those
Competency
competencies throughout the various HR mechanism (e.g.
Mapping
recruitment, training, performance appraisal, career
pathing, etc) of the organization
Issued to a person whose entrance and continuity in the
service is based on the trust and confidence of the
appointing authority or that which Is subject to his/her
Co-terminous pleasure or tenure or limited by the duration of a project or
subject to the availability of funds or issued for a position
which is co-existent with the appointee or as provided by
law.
CSC Civil Service Commission
895 of 1,183
CSCFO Civil Service Commission Field Office
CSI Civil Service Institute
Compensatory Time Off – refers to the number of hours or
days an employee is excused from reporting for work with
CTO
full pay and benefits. It is non-monetary benefit provided
to an employee in lieu of overtime pay
positions in the civil service characterized by 1.) entrance
based on merit and fitness to be determined as far as
Career Service practicable by competitive examination, or based on highly
technical qualifications; 2.) opportunity for advancement to
higher career positions; and 3.) security of tenure.
A movement of an employee from one department or
agency to another which is temporary in nature, which does
Detail
not involve a reduction in rank, status or salary and does
not require the issuance of another appointment
DBM Department of Budget and Management
a situation wherein a qualified candidate is not included in
the selection line-up on account of gender, civil status,
Discrimination
pregnancy, disability, religion, ethnicity, or political
affiliation.
Chiefs of Division are generally career officials who have
been appointed or designated to their positions by virtue of
competence, qualifications and potential not to mention
Division Head
dedication and commitment to agency goals, directly
charged with translating into action the policies, plans and
programs of the office.
DOLE Department of Labor and Employment
E Efficiency
Refers to the position in the government performing
Executive level
administrative or managerial functions and authority
EO Executive Order
The first level shall include clerical, trades, crafts and
custodial service positions which involve non-professional
First Level/2nd
or sub-professional work in a non supervisory or
grade
supervisory capacity requiring less than four years of
collegiate studies
Describes the developmental benefits which the respective
Goal targets groups can expect to gain from the program or the
project
GAA General Appropriations Act
A Senior Executive in the Agency with a passion for Human
Resources, who can influence HR transformation,
HR Champion
encourage HR Development and is willing to support the
cause of the HRM Practitioner and HR Planning Team
896 of 1,183
Most crucial resources that creates the largest and longest
lasting advantage for an organization. It resides in the
knowledge, skills and motivation of people, is the least
Human Resource
mobile of the four factors of production, and has high
potentials for learning and growing better with experience
which no other resources can
The spinner and weaver of all activities laid out in the
Human Resource Agency’s Strategic Plan so much so that without his or her
Practitioner intervention and influence the agency’s strategic objectives
would not be achieved
Measures/tasks carried out by the project/program in order
Inputs/Activities
to achieve and obtain the outputs/results (actions)
IPCR Individual Performance Commitment Rating
ISO International Standards Organization
Job Order – Issued to a person whose contract covers
lump sum work or services where no employer-employee
JO relationship exist. Job Order covers piece of work or
intermittent job of short duration not exceeding six month
or a daily basis
Requisites not limited to the qualification standards of the
position, but may include skills, competencies, potentials,
Job Requirements physical and psycho-social attributes necessary for the
successful performance of the duties required of the
position.
Detailed examination of the tasks that make up a job,
conditions under which they are performed and job
Job Analysis
requirements in terms of aptitudes, attitudes, knowledge,
skills and the physical condition of the employee
LGU Local Government Unit
MC Memorandum Circular
MFO Major Final Output
MMDA Metropolitan Manila Development Authority
MOA Memorandum of Agreement
NGA National Government Agency
a position which by reason of the hierarchical arrangement
of positions in MMDA is determined to be in the nearest
Next-in-Rank
degree of relationship to a higher position as contained in
the System of Ranking Positions (SRP)
position expressly declared by law to be in the non-career
service; or those whose entrance is the service is
characterized by 1.) entrance on bases other than those of
Non-Career the usual tests of merit and fitness utilized for the career
Service service; 2.) tenure which is limited to the duration of a
particular project for which purpose employment was mad,
and 3.) appointment which is coterminous with the
appointing authority.
NOSCA Notice of Organization, Staffing and Compensation Action
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Occupational
A series of profession/occupations in the same field/area
Grouping
Formal and informal framework which determines the
Organizational manner and extent to which roles, power and
Structure responsibilities are delegated, controlled and coordinated
and how information flows between levels of management
OPCR Office Performance Commitment Rating
OPIF Organizational Performance Indicator Framework
Out-of –School Youth Servicing Towards Economic
OYSTER
Recovery
PBB Performance Based Bonus
PDF Position Description Form
PDS Personal Data Sheet
Issued to a person who meets the requirements of the
Permanent position to which he/she is appointed, including the
Appointment appropriate eligibility prescribed in accordance with the
provisions of law, rules and standard promulgated thereof
PEI Productivity Enhancement Incentive
Any action denoting the movement or progress of
personnel in the civil service such as original appointment,
Personnel Action reappointment, promotion, transfer, reemployment,
reinstatement, detail, reassignment, secondment and
demotion.
Refers to guidelines and current pre-retirement programs
of the government as well as available business
Pre-retirement
opportunities or other productive options/pursuits which
are intended to familiarize would-be-retirees.
The advancement of an employee from one position to
another with an increase in duties and responsibilities as
authorized by law and usually accompanied by an increase
Promotion
in salary. Promotion may be from one department or
agency to another or from one organizational unit to
another within the same department or agency
The characteristic of traits of a person which involve both
Psycho-Social psychological and social aspects. Psychological includes
Attributes perception of and reaction to things, ideas, beliefs and
social situations
PRS Personnel Requisition Slip
HRMPSB Human Resource Merit Promotion and Selection Board
Q Quality
The statement of the minimum and basic qualifications for
Qualification a position, which shall include education, experience,
Standards training, eligibility, psychosocial attributes and personality
traits required in the performance of the job
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A n employee appointed on a permanent status to a
position next-in-rank to the vacancy as reflected in the
Qualified Next-in-
System of Ranking Position of the authority who meets the
Rank
minimum qualification requirements for appointment to the
next higher postion
RA Republic Act
RATA Representation Allowance and Travelling Allowance
A detailed plan which provides guidelines in setting
Roadmap
standards or determining a course of action towards a goal
The second level shall include professional, technical and
scientific positions which involve professional technical and
Second Level/1st
scientific work in a non-supervisory or supervisory capacity
Grade
requiring at least four years of college work up to Division
level.
The systematic method of determining the merit and fitness
Selection of a person on the basis of qualifications and the ability to
perform the duties and responsibilities of the position.
The listing of qualified and competent applicants for
consideration to a vacancy which includes but not limited
to the comparative information of their education,
Selection line-up
experience, training, civil service eligibility, performance
rating, relevant work accomplishment, psycho-social
attributes, personality traits and potential.
Capability acquired through practice. It can be a financial
Skill skill such as budgeting or verbal skill such as making a
presentation
SPMS Strategic Performance Management System
Integrating human resource strategies and systems to
achieve the overall vision, mission, strategies and success
Strategic HR Plan
of the organization while meeting the needs of employees
and other stakeholders
Strategic Broadly defined targets than an organization must achieve
Objectives/ Goals/ over the period of the strategic plan (e.g. over the next 3 or
Priorities 5 year)
Organization’s defined strategy, or direction, and making
Strategic Plan decisions on allocating its resources to pursue this
strategy, including its capital and people
Issued when the regular incumbent of a position is
temporarily unable to perform the duties of his/her position,
Substitute when he is on leave of absence or is absent without official
Appointment leave or is under suspension or is on scholarship grant or
is on secondment. This Is good until the return of the
incumbent
A systematic approach that enables an organization to
Succession
identify talented employees and provide development
Planning
opportunities to fill key or critical organizational positions
SRP System of Ranking Positions
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The hierarchical arrangement of position from highest to
lowest, which shall be a guide in determining which position
System of Ranking is next-rank, taking into consideration 1.) organizational
Position structure 2.) salary grade allocation 3.) classification and
functional relationship of the position, and 4) geographical
location
T Timeliness
Issued to person who meets the education, experience and
Temporary training requirements for the position to which he is
Appointment appointed except for the appropriate eligibility but only in
the absence of a qualified eligible actually available
The movement of an employee from one position to
another which is of equivalent rank, level or salary without
break in the service involving the issuance of an
Transfer
appointment. Such movement may be from one
department or agency to another or from one organization
unit to another in the same agency
Defines the desired and shared values on the
Value Statement organization’s culture and priorities and provide a
framework in which decisions are made
Defines the desired or intended future state of an
Vision Statement organization in terms of its fundamental objective and/or
strategic direction
III. GENERAL INFORMATION ABOUT THE PERSONNEL TRANSACTION

DIVISION
The Personnel Transaction Division headed by Human Resource Management

Officer V, is one of the six Division of the Administrative Service under the
supervision of Director III of Administrative Service, Office of the Assistant
General Manager for Finance and Administration. It administered the whole
process of recruiting, selecting, deploying, developing and evaluating manpower
force of the MMDA. It helps in putting the right people in the right job at the right
time to effectively perform the agency mandate and functions.
The span right of Personnel Transaction Division is from the manpower needs
assessment to management and retention of the same. The Division is
responsible for the effective designing and implementing various policies,
procedures and programs, developing and managing knowledge, skills,
creativity, aptitude and talent of the personnel and using them optimally. It
covers but is not limited to HR planning, hiring (recruitment and selection),
employee’s productivity, grievance handling, legal procedures, orientation,
transfer, promotion, compensation, rewards and recognitions, layoff and
retrenchment. It also includes performance appraisal, developing new skills,
disbursement of wages, incentives, allowances and other related courses of
action.
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(Organizational Chart of the Personnel Transaction Division)
DIRECTOR III
ADMINISTRATIVE
ASSISTANT
HRMO V
HRMO IV
HRMO III
HRMO II HRMO II
HRMO I HRMO I
HRM ASST. HRM ASST.
CO II
CLERK III
The function of the division deals with issues related to personnel administration
such as acquisition of competent employees through proper recruitment,
selection, placement and utilization, rewards and incentive, leave administration,
career development, job analysis, personnel audit, position classification and
performance evaluation. The division ensures that the personnel transactions
and processes are merit-based, efficient and supportive to the mission vision of
the agency. The primary concern of the office is the development and retention
of a competent and efficient workforce in the authority.
Functions:
The Personnel Transaction Division can be classified in the following
categories:
 Managerial Functions, or those that are developmental in
nature and manpower planning and career development;
and
 Operative Functions or those that are concerned with the
traditional, personnel administration and routine
personnel related processes
The Managerial Functions are as follows:

a.) Human Resource Planning- In this function of the division, the
number and type of employees needed to accomplish
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organizational goals is determined, Research is an important part
of this function, information is collected and analyzed to identify
current and future human resource needs and to forecast
changing values, attitude and behavior of employees and their
impact on organization;
b.) Organizing – Tasks are allocated among its employees,

relationships are identified and activities are integrated towards a
common objective. Relationships are established among the
employees so that they can collectively contribute to the
attainment of the authority’s goal.
c.) Directing – Activating employees at different levels, develop their

potential and proper direction and motivation of the personnel to
contribute to the agency’s goal.
Controlling – Actual performance of the employees must be checked, verified their

output and compared with the targets of the office. If the actual performance is found
deviated from the target, control measures are required to be taken.
The Operative Functions are as follows:
a.) Recruitment and Selection – Recruitment of candidates for employment is

the function preceding the selection, which brings the pool of prospective
personnel for the agency so that the management can select the right person
at the right time for the right roles to deliver quality service to the public to
achieve the mandate and target of the agency.
b.) Job Analysis and Design – Job Analysis is the process of describing the
nature of job and specifying the human requirements like qualifications, skills
and work experience required to perform the job. Job Design aims of outlining
and organizing tasks, duties and responsibilities into a single unit of work for
the achievement of certain objectives.
c.) Performance Appraisal – required to perform this function to ensure that the
performance of the employee is at acceptable level.
d.) Wage and Salary Administration – Monitored employees are properly

compensated including the incentive, bonuses, fringe benefits, etc.
e.) Maintenance – The Personnel Transaction Division always try to keep the
best performing employees. Research to know and understand the
employees satisfaction (wage, position, working conditions, welfare activities,
leadership etc.) employees turnover, employees termination or separation
from the service etc.
f.) Personnel Record – involves recording, maintaining and retrieving employee

related information like, employment history, working hours, earnings, family
background, records of attendance and other data related to employee.
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Description of the different components of the Personnel Transaction Division
COMPONENT DESCRIPTION
The process of finding and screening potentials
applicants, interviewing and selecting the best
qualified for employment and placement.
Recruitment is also the process of encouraging
Recruitment, selection, individuals to apply to government position.
placement and A Selection Board for the purpose is formed to
appointment formulate criteria for evaluation, conduct tests
and interview to assess the education, training
and experience of the applicants and determine
who among the applicants is best suit for the
organizational needs.
Intended to maintain and retain competent
personnel in the authority. These include leave
benefits and privileges. Incentive awards be
given to qualified personnel who performed
Administration of exemplarily and/or have rendered continuous
Personnel welfare, and satisfactory services to the agency. It might
incentive and awards be a merit promotion, loyalty award, incentives
including retirement honoraria etc.
plan administration Retirement plans as provided under pertinent
laws. Retirement benefits are generally given
under the retirement laws in addition to other
benefits being provided to government
personnel.
The filing system and standards for the effective
management of personnel records like 201 files
Personnel records and
of employees and service records, including
custodial services (201
computation of leave credits and balances,
files)
certification of employment, clearances and
other related information and documents.
Is the process of analyzing the agency’s
manpower needs and determining the
appropriate measures to meet these needs.
This includes the forecasting of the personnel
Manpower Planning
needed to man the different units/office in the
agency, inventory and audit of current
manpower capability, the skills needed the
personnel must possess.
It pertains to the formal progression of an
Career Development employee from position to another. It includes
manpower structure to provide for the career
path of employee, review their appraisal and
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COMPONENT DESCRIPTION
provision of education and training to facilitate
employee’s learning of the content of the job
and other related behaviors in other to improve
his/her performance.
This includes training and scholarship,
opportunities, coaching, counseling, special
task force assignment, Job rotation and other
developmental activities that the MMDA carries
out primarily for the purpose of development of
their skills and keeping up on the job
performance
Process of grouping jobs, based on a set of
predetermined standards by comparing each
Position Classification job against the salary schedule and job
and competency description. The competency requirements
requirement pertain to the job specification of each job in
terms of skills, experience, training and other
special qualifications.
Administering continuing appraisal, accurate
recording and periodic reporting of employee’s
performance. It includes the development of
Performance
employee’s fullest potentials, improvement of
Evaluation
job performance and development of mutuality
between the MMDA and employees’ personal
goal
V. OPERATIONAL CONTROL AND SUPERVISION
The primary responsibilities associated with the Human Resource Management

include: job analysis and staffing, organization and utilization of work force,
measurement and appraisal of work force performance, implementation of
reward systems for employees, professional development of employees, and
maintenance of workforce.
Personnel administration includes the acquisition and retention of competent

employees through proper recruitment, selection, placement and utilization. It
also covers job analysis, personnel audit, performance evaluation, position
classification, leave administration and awards and incentives. It must be
aligned with the strategic objectives of the authority, close mission-critical
competency gaps and develop and adopt an accountability system which
ensures that the personnel transaction and process are merit-based, efficient
and supportive o mission accomplishment.
The office applied appropriate approaches of tools to the way it will provide
services to its internal and external client, to enable the mission, vision of the
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authority is effectively manage and support the agency’s development to deliver
effective and efficient service to the public. Often used standardized documents
to ensure the information gathered is complete and consistent.
Delegate the responsibility to an employee to complete the task, granting

sufficient authority to gain the resources to do the task and letting the employee
to decide how the task will be carried out, however, the assignor must ensured
the task is complete because the person who assigned the task is accountable
for the failure or success of the activity.
Policies and Procedures help ensure that behaviors in the workplace conform to
the office policies, rules and laws of the civil service etc. Often policies are
applied to specified situations in the form of procedures. Personnel policies and
procedures help ensure that employee laws are followed. A procedure is a
step-by-step list of activities required to conduct a certain task/s. Procedures
ensure that routine tasks are carried out for effective and efficient public service.
For every accomplishment of the employee it must be calibrated and be rated.

The Performance Review provides the opportunity for supervisors and
employees to regularly communicate about the goals on how and what must be
done to meet and complete the goals of the authority. Employees are rewarded
for meeting the performance target.
Awards and Incentives is designed to encourage creativity, innovativeness

efficiency, integrity and productivity in the public service by recognizing and
reward officials and employees individually or in groups for their suggestion,
inventions, superior accomplishment and other personal efforts which contribute
to the efficiency, economy or other improvement in government operations, or
for other extraordinary acts or services in the public interest. The system
henceforth called the Program on Awards and Incentive for Service Excellence
(PRAISE) MMDA Memorandum Circular No. 24 series 2011
A. Recruitment and Selection
Section 21 of Book V Executive Order 292 (Administrative Code of 1987)

states that opportunity for government employment shall be open to all
qualified Filipino citizens and positive efforts shall be exerted to attract the
best qualified to enter the service. Employees shall be selected on the basis
of merit and fitness to perform the duties and assume the responsibilities of
the position. An effective selection program helps reduce employee training
time, absenteeism, and turnover and helps increase overall productivity of the
agency. It is the process of finding, screening and selecting the best-qualified
person for placement/hiring. (F-3 shows the Recruitment Flowchart)
1. Objectives
This Human Resource Management Operations Manual on Recruitment and

Selection aims to:
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 Establish a system that characterized by strict observance of the
principles of merit, fitness and equality in the selection of
employees for appointment to positions in the career and non-
career service in all levels.
 Create equal opportunities for employment to all qualified

personnel to enter the government service and for career
advancement in the Metropolitan Manila Development Authority,
and
 Serve as one of the bases for expeditious processing and

approval of appointments.
2. Scope
This Operations Manual covers career positions in the first and second levels
as well as executive managerial positions in the authority. It includes career
and non-career positions.
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3. The Human Resource Merit Promotion and Selcetion Board (HRMPSB)
The PSB shall evaluate and screen all candidates for appointment to the first
and second level of positions, equal employment opportunity to all levels
provided they meet the minimum requirements of the position to be filled
according to the principle of merit and fitness. For this purpose, the MMDA
established a Human Resource Merit Promotion and Selcetion Board
(HRMPSB) for first and second level positions with the following
composition:
 As Chairperson
 Agency Head or the authorized representative – The agency
Head shall ensure equal opportunity for
 Division Chief or the authorized career service representative of

the office where the vacancy is going to be filled up
 Human Resource Management Officer or the career service

employee directly responsible for personnel management, act as
the secretariat for the PSB of first, second and third levels; and
 Two (2) representatives of the rank-and-file career employees,

one from the first level and one from the second level, both of whom
shall be chosen by the duly accredited employee association in the
agency
In case there in no accredited employee association in the agency,

the rank-and-file representatives shall be chosen at large by the
employees through a general assembly. The candidate with the
highest vote for each level shall be the representative. The first
level representative shall participate during the screening of
candidates for vacancies in the first level; the second level
representative shall participate in the screening of candidates for
second level. Representative members of the PSB shall serve for
a period of two (2) years unless designation is revoked.
3.2 The PSB shall make a systematic assessment of the competence and
qualifications of candidates for appointment to the corresponding level of
position in order to assist the appointing authority in the judicious and
objective selection of candidates for appointment. Maintain fairness and
impartiality in the assessment of candidates for appointment.
3.3 For vacancies in the first and second levels, all qualified next-in-rank
employees shall be automatically considered for promotion to the next
higher position except when they have signified in writing that they are not
interested in the position.
4. Procedure
Step 1: Identification of vacant position
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 The selection process begins when a position becomes vacant. In this
instance, the division does the following actions
 Verify the availability of vacant position

 Know the extent of functions of the identified vacant position
 Check the Qualification Standards (QS) of the position on a wider
context to promote merit and fitness in the recruitment
Once the workforce needs for the vacant position has been
determined, the process of selecting, finding, screening and
selecting the best-qualified person for placement/hiring. Selection
of employees for appointment to the MMDA system shall be open
to all qualified applicant according to the principle of merit and
fitness. No discrimination in the selection of employee on account
of gender, civil status, disability, religion, ethnicity or political
affiliation.
Step 2: Publication of Vacant Positions
 In compliance with Republic Act No. 7041 (Publication Law), vacant

positions are required to published in the CSC Bulletin of vacant
position or through the MMDA website and post the same in three (3)
conspicuous places in the MMDA for at least ten (10) calendar days.
 The publication of a vacant position shall be valid until filled but shall
not extend beyond nine (9) months reckoned from the date the vacant
position was first published provided the process of application and
screening started within six (6) months from publication. Vacant
positions not filled within nine (9) months from the date of its publication
shall be re-published (CSC MC No. 16, s. 2005)
 Selection and screening of qualified applicants for purposes of filling

up vacant positions in the MMDA shall commence after ten (10)
calendar days from publication as long as there are qualified
candidates who have submitted the required documents for evaluation.
Step 3: Screening and reviewing of documents
 All applicants except those who are next-in-rank must submit a letter
of application to the Personnel Transaction Division, Administrative
Service together with the supporting documents within the specified
period as indicated in the announcement of vacancy. A next-in-rank
employee shall be considered as an automatic candidate for promotion
to the next higher vacant position in the first level or second level. In
case the next-in-rank is not interested to be evaluated, he/she must
submit a “letter of waiver” for documentation purposes.
 During the pre-screening the HRMO pre-assesses applicants for

existing vacancies guided by the following:
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 Applicant’s Personal Data Sheet (PDS) (Appendix 1)
completely filled-up;
 Submitted requirements (e.g., eligibility, valid license) as proof

of qualifications;
 Qualification Standards of the position (i.e., educational

background, eligibility, training and experience);
 Organizational needs and priorities; and
 Exigency in the interest of public service.
 The HRMO conducts the following activities as part of the pre-

screening process:
 Checks if the applicant falls under any of the prohibitions in the

selection of personnel in the career service (i.e., nepotism,
dismissed from the service for cause, double compensation,
conflict of interest and security risk);
 Considers the work attitude with previous peers and/or

supervisor’s work performance
 Conducts background investigation;
 Considers behavior, conduct other circumstances as necessary;

and,
 Prepare the list of candidates aspiring for the vacant positions,

either from within or outside the MMDA office, including qualified
next-in-rank employees. In the process, the following should be
considered:
 he pre-determined ratio of applicants for appointment or hiring

quota;
 the employee may be promoted or transferred to a position

which is not more than three (3) salary, pay or job grades
higher than the employees present position except in very
meritorious cases such as; if the vacant position is next-in-
rank as identified in the System of Ranking Positions (SRP)
approved by the head of agency, or the lone or entrance
position indicated in the agency staffing pattern.
 An employee who is on local or foreign scholarship or training

grant or pregnant or on maternity leave may be considered for
promotion.
The employees shall be responsible for updating their Personal

Data Sheet (PDS) annually, if deemed necessary, and submit the same
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together with the supporting documents thereto to the Personnel
Transaction Division, Administrative Service.
 The selection line-up shall reflect the comparative competence

and qualification of candidates on the basis of:
 Performance
For appointment by promotion, the performance rating of

the appointee for the position should be at least very
satisfactory.
 Education and Training
Include educational background, successful completion of

training courses accredited by the Civil Service
Commission, scholarships, training grants and others which
must be relevant to the duties of the position to be filled.
 Experience
Include occupational history, relevant work experience

acquired either from the government or private sector, and
accomplishment worthy of special commendation.
 Psycho-social attributes and Personality Traits
Refer to the characteristics or traits of a person which

involved both psychological and social aspects.
Psychological includes the way he/she perceives things,
ideas, beliefs and understanding and how he/she acts and
relates these things to other and in social situations.
 Potential
Refers to the capacity and ability of a candidate to assume

the duties of the position to be filled and those of higher or
more responsible position.
Step 3: Background Investigation
 Conducts background checks on the candidates for

evaluation verifies the validity and authenticity of documents
they submitted. Applicants who found falsified
documents/information at the point of entry or after hiring will
be disqualified depending on their employment status.
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Step 4: Notify the applicants of the outcome of the evaluation.
Step 5: Submit the selection line-up to the PSB for deliberation en

banc.
 Make a systematic assessment of the competence and

qualifications of candidates for appointment to the
corresponding level of position. Evaluate and deliberate en
banc the qualifications of those listed in the selection line-up.
 Submit the list of candidates recommended for appointment

from which the appointing authority shall choose the applicant
to be appointed. The list of recommended candidates
should specify the top five ranking candidates whose over-all
point scores are comparatively at par based on the
comparative assessment.
 Assess the merits of the PSB’s recommendation for

appointment and in the exercise of sound discretion, select in
so far as practicable, from among the top five ranking
applicants deemed most qualified for appointment to the
vacant position.
Step 6: Issue appointment in accordance with the provisions of

the agency Merit Selection Plan.
Post notice announcing the appointment of an employee in three

(3) conspicuous places in the MMDA a day after the issuance of
the appointment for at least fifteen (15) days. The date of posting
should be indicated in the notice.
It is the responsibility of the HRM Officer to:
a.) Review thoroughly and check the veracity and authenticity

of all the requirements and supporting papers in
connection with all cases of appointments before
submission to the CSC Office concerned;
b.) Re-check potential appointee against prohibitions on

appointment (ineligibility of elective official during his/her
tenure, nepotism, etc.)
c.) Sign the following certifications at the back of the

appointment
i. Certification as to completeness and

authenticity of requirements
ii. Certification as to publication of the position to

be filled.
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d.) Ensure that the Chairman of the Personnel Selection
Board has signed the certification at the back of the
appointment, when applicable;
e.) Ensure that all question in the Personal Data Sheet (PDS)
or CSC Form 212 (Annex F) of the appointee are
answered properly and completely with his recent
photograph attached, his right thumb mark affixed and his
current Community Tax Certificate number is indicated
therein;
f.) Submit appointments with the prescribed transmittal form

indicating the names of the appointees, their positions and
the corresponding date of the issuance; and,
g.) Submit a monthly report of employee accession and

separation to the CSC Office concerned not later than 15th
days of the succeeding month from the date of issuance of
the appointment.
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Basic documents required
Unless otherwise specifically required in certain cases, each

appointment shall be accompanied only by the appointee’s Personal
Data Sheet (CSC Form 212)
Each appointment shall be prepared in the prescribed form accompanied

by the following supporting documents:
a.) Personal Data Sheet (CS Form 212)

b.) Position Description Form (PDF)
c.) Performance Rating (SPMS) for the last two rating period
d.) Certified copy of Certificate of Training/Seminars attended
e.) NBI Clearance (for Original appointment)
f.) Clearance from previous/ former office or agency (in case of
transfer)
Appointments are submitted to the CSC Officer concerned within 30
days from the date of issuance, which shall be the date indicated by the
signing authority below his signature, otherwise it shall become effective
30 days from the date of submission.
Effectivity of Appointment
The effectivity of the appointment shall be the date of actual assumption

of duty by the appointee but not earlier that the date of issuance of the
appointment, which is the date of signing by the signing authority.
Approved appointments must be duly received by the appointee
himself/herself and a formal taking oath of office of the new appointee
must be conducted.
Conditions of disapproved appointment
Appointments are disapproved when:
 The appointee does not meet the minimum qualifications of

the position, or has been found guilty with finality of a crime
involving moral turpitude, or of infamous, disgraceful conduct
or addiction to narcotics, or dishonesty;
 Has been dismissed from the service for cause, unless an

executive clemency has been granted;
 Has intentionally made a false statement of any material fact

or has practiced or attempted to practice any deception or
fraud in connection with his appointment;
 Has been issued such appointment in violation of existing Civil

Service Law, rules and regulations.
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Implication of disapproved appointments
i. The services of the appointee should be terminated unless

a timely motion for reconsideration has been filed; and,
ii. Services rendered by a person for the duration of his/her

disapproved appointment shall not be credited as
government service for whatever purpose.
Liability of appointing authority and the HRM Officers
Appointing authority shall be liable for the salary of appointees whose

appointment have been disapproved for violation of pertinent law, such
as Republic Act No. 7041 (An act requiring regular publication of existing
vacant position in the government offices).
Appointment which have been disapproved for being lapsed/ineffective

due to non submission to the CSC within the 30 days, the appointee is
entitled to received payment of his/her salary from the government for
actual services rendered for a period not exceeding 30 days, after 30
days payment of his/her salary shall be personal liability of the person
responsible for the delay in the submission of appointment.
5. PROMOTION
Promotion takes place when a vacancy occurs and the position is to be filed by
personnel occupying the next in rank position or other qualified personnel from
within the office following the career development policy.
All promotion are primarily based on performance. It is supported by an

effective performance evaluation system to maintain its objectivity, fairness and
integrity. The processes involved in promotion follow those on selection and
recruitment, considering that promotion requires the issuance of an
appointment to employees to be promoted.
A. APPOINTMENTS
1. Status of Appointment
a.) Career Service
 Permanent – issued to a person who meets the minimum

qualification requirement of the position to which he is being
appointed, including the appropriate eligibility prescribed, in
accordance with the provisions of CSC rules and regulations;
 Temporary – issued to a person who meets the education,

experience and training requirements of the position to which he
is being appointed except for the appropriate eligibility but only for
the absence of qualified eligible actually available. The
Temporary appointment shall not exceed twelve months
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reckoned from the date it was issued but the appointee may be
replaced sooner if a qualified eligible who is willing to accept the
appointment becomes actually available.
 Substitute – issued when the regular incumbent of a position is

temporarily unable to perform the duties of his position, as when
he is on approved leave or is under suspension or is on
scholarship grant or is on secondment. This is effective only until
the return of the former incumbent.
b.) Non-Career Service
 Co-terminus – issued to a person whose entrance and continuity

in service is based on trust and confidence of the appointing
authority; or co-existent with the incumbent, or limited duration of
the project. Categories of co-terminus appointment:
 Co-terminus with the appointing authority

 Co-terminus with the incumbent
 Con terminus with the project
 Casual – issued only for essential and necessary services where

there are enough regular staff to meet the demand of the service.
2. Nature of appointment
a.) Original – refers to the initial entry into the career service of the persons
who meets all the requirements of the position, including those appointed
under CSC MC No. 10 s. 1980 as amended by MCS No. 11 s. 1996.
b.) Promotion – is the advancement of an employee from one position to

another with an increase in duties and responsibilities as authorized by
the law, and usually accompanied by an increase in salary. Promotion
may be from one department or agency or another of from one agency
unit to another.
c.) Transfer – is the movement of an employee from one position to

another, which is equivalent rank, level or salary without break on the
service involving the issuance of the appointment.
d.) Reemployment – is the reappointment of a person who has been

previously appointed to a position in the career service from permanent
status but was separate\them as a result in reduction of force,
reorganization, retirement, voluntary resignation or of any none-
disciplinary actions such as dropping from the rolls, Reemployment
presupposes a gap in the service.
e.) Reappointment – is the issuance of an appointment during

reorganization, devolution or similar events. Reappointment
presupposes no gap in the service. Issued to a temporary appointment
915 of 1,183
when he acquired the appropriate eligibility or becomes fully qualified for
the position to which he is appointed.
f.) Reinstatement – is the issuance of an appointment to a person who has

been previously appointed to a position in the career service and who
has through no delinquency or misconduct, been separated there from
or to one who has been exonerated on the administrative service unless
the decisions exonerating him specifies restoration to his previous
position.
g.) Renewal – refers to the subsequent appointment issued upon the

expiration of the appointment of the casual personnel, or temporary
appointment.
3. Contract of Services /Job Orders
Contract of Services / Job Orders are distinguished from those covered

under Sec 2 (e) and (f) Rule III of CSC Rules, need not to be submitted to
the Commission. Services rendered are not considered government
service. The employees involved in the contracts or job orders don not enjoy
the benefits of government employees.
B. LEAVE ADMINISTRATION
1. MMDA (permanent and casual) employees are entitled to leave benefits as

provided by the government like leave of absence with or without pay, sick
leave, vacation leave, maternity leave, paternity leave, rehabilitation leave,
special leave privileges, terminal leave etc.
2. These operation manual regarding the leave administration covers

procedures in the processing of employee request for availing different kinds
of leave, it prescribes the responsibilities in the administering the application
for leave of employees.
3. Policies
 The grant of personnel benefits, including retirement benefits and

accumulated leave credits will be consistent with existing laws,
rules and regulations;
 All kinds of leave of absence taken by an employee of the MMDA

must be applied for and submitted to the appropriate official/s
concerned for action;
4. Operating Procedures
Request for leave of absence must be made by accomplishing the duly

prescribed Leave Form. The immediate supervisor of the employee applying
for the leave of absence recommends the approval or disapproval of the
request. Information in the employee’s Daily Time Record (DTR) is checked;
916 of 1,183
 The Leave Clerk of the Personnel Transaction Division validate the
remaining leave credits vis-a vis the request. If it is in excess of the
available credits, the excess number of day-equivalent to the leave
credits will be reflected as without pay and deducted to his/her salary for
the period;
 The Personnel Transaction Division, Administrative Service are

authorized to process and act on the application for leave submitted for
action through their respective supervisor subject to the implementing
rules and laws of the Civil Service Commission;
 All permanent, temporary, co-terminus and casual employees of the

MMDA who render work within the prescribed office hours, will be
entitled for 15 days vacation and 15 days sick leave annually with full
pay exclusive of Saturdays, Sundays and public holidays, without
limitation as to the number of vacation and sick leave credits that may
be accumulated;
 The purpose of the leave will be clearly indicated in the leave application
form which shall be submitted through their immediate supervisor to the
Administrative Service;
 An employee who is absent without approved leave will not be entitled

to receive his/her salary corresponding to the period of his/her
unauthorized leave of absence. In this case, his absence will no longer
be deducted from his accumulated leave credits, if any;
 An employee who fails to report for work on a regular day for which
suspension of work is declared after the start of a regular working hours,
he/she will not be considered absent for the whole day. However, the
corresponding time between the start of the official working hours and
the suspension of work will accordingly be deducted from his/her leave
credits;
 Any employee who is continuously absent without approved leave for at

least 30 calendar days will be considered Absent Without Official Leave
(AWOL) and be dropped from the rolls, subject to the approval of the
MMDA Chairman;
 If the number of unauthorized absences incurred is less than 30 calendar

days, a written “Return-to-Work” Order will be sent the employee
concerned. His/her failure to work within the period specified in the
Order is a valid ground to drop him/her from the personnel rolls;
 Vacation and sick leave are cumulative and any part thereof not taken in
the calendar year when they were earned may be carried over to the
succeeding years;
 Any employee who reached the compulsory retirement age of 65 but

whose service has been extended, will no longer earn leave credits; and,
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 Any employee who has accumulated 15 days of vacation leave will be
allowed to monetize a maximum of 10 days; provided that least 5 days
are retained after monetization.
C. GOVERNMENT WORKING HOURS
Policy on Government Working Hours for Government Officials and

Employees (CSC MC No. 21. S. 1991)
“All offices and employees shall record their

attendance on the proper form or, whenever
possible, have them registered on the bundy
clock. Any other means of recording attendance
may be allowed provided their respective names
and signatures as well as the time of their actual
arrival and departure from office are indicated,
subject to verification.”
1.) The prescribed government working hours is 8 hours a day for five days a
week or 40 hours a week exclusive of time for lunch. Although the law and
rules do not specifically provide for the number of hours which may be
allowed for lunch break, the same may be implied from the number of
working hours a day exclusive of time for lunch. The reason is to give time
for each employee time to eat and enable him to work a new in the afternoon
with equal vigor and enthusiasm.
2.) All employees are required to register their attendance thru finger scanning
pursuant to Memorandum dated September 20, 2008, except for those who
are appointed by the President of the Republic of the Philippines and for
those who have been issued exemption by the MMDA Chairman. However,
absences of these officers/ employees must be recorded.
3.) Locator Slip shall be duly accomplished and a duplicate copy of which must
be officially transmitted at least one (1) day before the actual date of use to
the respective Personnel Officer in the Administrative Service.
4.) Whenever the finger scanning is out of order, the employees concerned
shall register his/her their attendance in the record book of the guard at the
lobby indicating the time of arrival and/or departure. The same shall be
reflected in the attendance sheet in their respective office.
5.) The said document must be xerox, a copy of which shall be attached to the
Daily Time Record (DTR) issued by the Management Information System
(MISS).
6.) Attendance
Undertime is an act leaving the office work before the time usually allowed
by law or that specified by the office concerned or rendering less that the
required eight hours of work.
1. Policy on Undertime
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Any officer or employee who incurs undertime, regardless of the number
of minutes/hours, ten (10) times a month or at least two months in a
semester, or ten times a month for at least two (2) consecutive months
during the year shall be liable for simple misconduct and or Conduct
prejudicial to the best interest of the service, as the case may.
2. Policy on Half day absence
Any officer or employee who is absent in the morning is considered to

be tardy and is subject to the provision on Habitual Tardiness, and,
Any officer or employee who is absent in the afternoon is considered to

have incurred undertime, subject to the provision on Undertime.
3. Policy on Habitual absenteeism
When an employee has incurred unauthorized Absences, exceeding the

allowable 2.5 days monthly leave credit under the leave law for at least
three (3) moths in a semester or at least three (3) consecutive months
during the year shall be considered habitual absent.
7.) Flexi Time
Flexible working hours may be allowed subject to the discretion of the head
of department or agency. In no case shall the weekly working hours be
reduced in the event the department or agency adopts the flexi-time
schedule in reporting for work. Off-setting of tardiness or absences by
working for an equivalent number of minutes or hours by which an officer or
employee has been tardy or absent, beyond the regular or approved
working hours of the employee concerned, shall not be allowed.
D. INCENTIVES AND AWARDS
Awards and incentives, be it monetary or non-monetary in nature have been

proven by various studies as having positive impacts on the performance of the
officials and employees either in the government or private sectors. Incentives
and awards are among the factors of job satisfaction. These are variables which
inspire employees/ workers to give their best efforts in the performance of their
assigned tasks.
Objectives:
1. The Program is designed to encourage creativity, innovativeness,

efficiency, integrity and productivity among MMDA officials and
employees.
2. To further enhance the performance of officials and employees by

granting awards and incentives to group or individuals for their ideas,
919 of 1,183
inventions, innovations, superior accomplishment or other personnel
efforts that contribute or has contributed to the efficiency and economy
of the office or other agency operations or services.
Coverage
1. The awards and incentive shall be granted to individuals who have

performed well and have contributed in the efficiency and effectiveness
of the agency performance.
2. This shall also be provided to groups/ offices who have

contributed/exerted remarkable efforts in extending their services during
emergency operations and other special operations or activities
involving cleanliness and sanitation, public safety, among others.
3. This shall apply to all officials and employees in the career or non-career
service, whether or not they receive compensation.
Guidelines:
1. Qualification for Nominee
a.) A nominee must be in the service for not less than one (1) year
at the time of the nomination.
b.) Has been rated Very Satisfactory for the last two (2)
performance rating periods prior to his nomination.
c.) Has no pending administrative or criminal case nor implicated

in any reported illegal activities.
d.) Has no incurred absences/tardiness during the year.

Absences with valid reasons such as but not limited to ailment
of an employee or immediate family, death of a close relative,
or emergency, force majeure, etc, shall not be counted against
the nominee for the purpose of the nomination.
2. Criteria for Evaluation
a. Must have demonstrated exemplary service and behavior on the

basis of his/her observance of one or more of the following Norms
of Conduct:
 Commitment to public interest and professionalism

 Justness and sincerity
 Responsiveness to the public
 Nationalism and patriotism
 Commitment to democracy
 Simple Living
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b. Reliability, effectiveness and consistency in the performance of
his/her assigned tasks.
c. Impact of the performance/achievement to the office concerned

or to MMDA as whole.
d. Consistent compliance to all Civil Service and MMDA rules and

regulations.
3. Requirements for Nomination
a. Letter of Nomination which may come from his/her immediate or

direct supervisor and / or MMDA officers/supervisor who have
seen or have knowledge of the worthy performance or exemplary
behavior of the employee concerned.
b. Personal Data Sheet (PDS)

c. Service Record
d. Clippings, citations, publication, pictures, photos, If any, in

support of the nomination.
e. Nomination /s must be submitted to the Administrative Service

signed by the supervisor /recommending officials.
4. Creation of Performance Management Team (PMT) with the

following functions and responsibilities:
1.) Sets consultation meetings of all Heads of offices for the

purpose of discussing the targets set in the office performance
commitment.
2.) Ensures that Office performance targets and measures, as well

as the budget are aligned with those of the agency and that
work distribution of Office/Units is rationalized.
3.) Recommends approval of the office performance commitment

and rating to the Head of the Agency.
4.) Acts as appeals body and final arbiter for performance

management issues of the agency.
5.) Identifies potential top performers and provide inputs to the

PRAISE Committee for grant of awards and incentive.
6.) Require all offices to prepare their own annual action plan/work
indicting the time table and outputs/deliverables and ensure
that these are submitted on time.
7.) Adopt its own internal rules, procedures and strategies in

carrying out the above responsibilities including schedule of
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meetings and deliberation and delegation of authority to
representative in case of absence of its member.
E. PERSONNEL RECORDS MANAGEMENT (201 File)
1. Operating Procedure
 Employment records of the MMDA personnel shall be updated regularly

and made readily accessible for all necessary personnel actions. The
provision of personnel records services and the processing of personnel
transactions shall be facilitated and immediately acted upon. Disposal
of personnel records shall be undertaken appropriately, following
pertinent rules and regulations.
 The basic records/information which must be maintained by the division

for each employee include plantilla, service records, 201 files of existing
and outgoing personnel, salary history, performance ratings, training
courses and seminar, employee’s welfare and benefits, administrative
cases, leaves/leave credits and properly accountabilities.
 Likewise, it must maintain the employee requisition forms, leave forms,

application for employment form, employment test, medical records,
merit rating records, internal issuances on personnel – related matters,
etc.
 Disposal of personnel records shall follow the policies and guidelines

formulated and prescribed for the purpose. Segregate/dispose of
inactive records of separated employees based on the guidelines.
F. MODES OF SEPARATION
1. Resignation
 The voluntary written notice of the employee informing the appointing

authority that he is relinquishing his position and the effectivity of the
date of the said resignation; and,
 The acceptance of resignation in writing by the agency head which

shall indicate the date of the effectivity of the resignation.
An officer or an employee under investigation in writing may be allowed to

resign pending decision of his case without prejudice to the continuation of the
preceding until finally terminated.
2. Dropping from the rolls
Officers and employees who are either habitually absent or unsatisfactory

or poor performance or have shown to be physically and mentally unfit to
perform their duties may be dropped from the rolls subjected to the following
procedures:
a.) Absence without approved leave

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 An officer or employee who is continuously absent without official
leave (AWOL) for at least thirty (30) calendar days shall be
separated from the service or dropped from the rolls without prior
notice. He/She shall be informed of his separation from the
service thru a registered mail which shall be sent to the address
appearing on his/her 201 files;
 If the number of unauthorized absence incurred is less than thirty

(30) calendar days, written Return-to-Work shall be served on the
official or employee at his last known address or record. Failure
on his part to report for work within the period stated in the order
shall be valid ground to drop him from the rolls; and,
 When it is clear under the obtaining circumstances that the official

or employee concerned has established a scheme to circumvent
the rule by incurring substantial absences through less than thirty
working days (3) days 3 x in a semester, such that a pattern is
already apparent, dropping from the rolls without notice may
likewise be justified.
b.) Unsatisfactory or Poor Performance
 An official or an employee who is given two (2) consecutive

unsatisfactory rating maybe dropped from the rolls after due
notice. Notice shall mean that the officer or employee concerned
is informed on writing of his unsatisfactory performance for the
semester and is sufficiently warned that a succeeding
unsatisfactory performance shall be warrant his separation from
the service. Such notice shall be given not later than thirty days
from the end of the semester and shall contain sufficient
information, which shall enable the employee to separate an
explanation.
 An official or an employee who for one evaluation period is rated

poor in performance, maybe dropped from the rolls after due
notice shall mean the officer or employee is informed in writing on
the status of his/her performance not later that the 4 th month of
that rating period with sufficient warning that failure to improve his
performance within the remaining period of the semester shall
warrant his separation from the service. Such notice shall also
contain sufficient information which shall enable the employee to
prepare an explanation.
c.) Physically and Mentally Unfit
 An official or an employee who is continuously absent for more

than one year by reason of an illness maybe declared physically
unfit to perform his duties and the head of office in the exercise of
his sound judgment may consequently drop him from the rolls;
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 An officer or an employee who is intermittently absent by reason
of illness for at least 260 working days during a 24-month period
may also be declared physically unfit by the head of the office;
and,
 An officer or an employee who is behaving abnormally for an

extended period which manifest continuing mental disorder and
incapacity to work as reported by his co-workers or immediate
supervisor and confirmed by the head of the office, my likewise
be dropped from the rolls.
1.) Notice shall be given to the employee containing a brief statement of

the nature of his incapacity to work.
2.) The officer or employee who is separated from the service through
any of the above modes has the right to appeal his case to the Civil
Service Commission or its regional office within fifteen (15) days from
receipt of such order or notice of separation.
3.) The order of separation is immediately executory pending appeal,

unless the Commission on meritorious grounds, directs otherwise.
4.) This mode of separation from the service for unauthorized absences
or unsatisfactory r poor performance or physical and mental
incapacity is non-disciplinary in nature and shall not result in the
forfeiture of any benefit on the part of the official or employee nor in
disqualifying him/her from reemployment in the government.
3. Dismissal
A certified true copy of the decision rendered where the penalty of dismissal
was imposed shall be submitted to the CSC
4. Retirement
Generally, implies the terminal cessation. It is characterized by separation

of the worker from paid employment, which has the characteristic of an
occupation or a career over a period of time.
a.) Retirement Counselling
Is the process of providing prospective retirees with factual information

needed to make a pleasant transition of the retirees life. The concept
includes a review of all insurance policies, management of personal
income during retirement, explanation of the retirement process, general
information on the benefits he/she is entitled as government employee
upon retirement and other issues bothering on the effect of the
retirement to the retiree.
b.) Retirement Planning
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It involves identifying retirees wants and needs, developing a plan to
achieve them, acting on the plan and continually reviewing and revising
the plan. This shall teach the retiring officials and employees the setting
of financial goals and investing in appropriate modes of business.
c.) Pre-Retirement Programs
1.) Salamat-Paalam Program
The Salamat-Paalam Program is held to honour all retiring officials

and employees. In the ceremony, the retiring officials and employees
was given by a plaque of appreciation and/or recognition signed by
the MMDA Chairman and it is awarded on the Flag Ceremony.
d.) Procedure
1. Sending the retiring employee a letter not late than 120 days prior to
the effectivity date of his/her retirement, informing him/her to submit
his/her the necessary requirements at least 90 prior to the effectivity
date of his/her retirement.
2. Submitting the name of the retiree to the GSIS for tentative

computation of his retirement gratuity and for early release of the
claim.
3. Providing the retiring employee with the retirement application form,

with the accompanying checklist of all the requirements for retirement
purposes.
4. Tentative computation of creditable government service.
5. Informing the retiring officials and employees on the best retirement

package to avail of.
6. Processing of the retirement application, computing the appropriate

retirement scheme and /or benefits to received and verifying the
authenticity, accuracy and consistency of the data contained in the
documents submitted
7. Conduct orientation/trainings in relation to the retiring officials and

employees second career such as livelihood option etc.
8. Endorsing not later than ninety (90) days prior the actual date of
retirement to GSIS the request of the retiring employee together with
the complete set of documentary requirements
9. Computing the retiree’s total number of accumulated leave credits, if

any for the payment of his/her unused vacation and sick (Terminal)
Leave.
10. Supporting documents
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GSIS Retirement
 GSIS Application Form

 Service Record
 Certification of Leave without Pay
 Certification of last day service
 MMDA Legal Pendency
Terminal Leave
 Application for Leave

 Summary of accumulated leave credits
 MMDA Clearance
 Service Record
 Statement of Assets, Liabilities and Net worth
 Notice of Salary Adjustment/or Increment
 Latest approved appointment
 MMDA Legal Pendency
G. APPENDICES
I. Process Flow Chart

A. Human Resource Merit, Promotion and Selection Flowchart
B. Procedure in Hiring/Placement of Job Order
C. Procedure in Hiring/Placement of OYSTER
D. Procedure in Hiring/Placement of Consultant
E. Procedure in Hiring/Placement of Casual
F. Processing of Daily Time Record of Job Order and OYSTER
Personnel
G. Processing of Daily Time Revord of Permanent and Casual
Personnel
H. Processing of Leave Application with Clearance
I. Processing of Leave Application without Clearance
J. Processes Involved in Giving Commendation
K. Processes Involved in Selecting the Best Employee
L. Processing of Retirement/Separation of the Employee
M. Processing of Resgination
926 of 1,183
N. 201 Process Flow
II. Personnel Transaction Division

 Personnel Management System
III. Organizational Chart
IV. Functional Chart
V. Personnel Data Sheet (PDS)
VI. Position Description Form (PDF)
VII. Application for Life Insurance Benefits
VIII. GSIS Application for Retirement Under RA 660; RA 1616; PD 1146
and
RA 8291 / Separation
IX. Application for Leave
927 of 1,183
Appendix I - A
HUMAN RESOURCE MERIT, PROMOTION AND

SELECTION FLOWCHART
Submission of list of vacant

positions to CSC field office
and publication of the Notification of concerned
same to 3 conspicuous Preparation of resolution (3 employees regarding the result
days) of deliberation
places
(3 days)
(10 days)
Submission of documentary
requirements for the
Evaluation of applications Deliberation
preparation of appointment
(30 mins) (7 hours)
(within 5 days upon receipt of
notice)
Endorsement of qualified Submission of the appointment

Notification of candidates for to Civil Service Commission for
applications to concerned Processing of Appointment (1
deliberation validation (before the 30th of
offices hour)
(3 hours) the preceding month of the
(5 days) date of the appointment)
Preparation of comparative Submission of line up to Oath taking of the appointed Endorsement/Assumption to

data and date of deliberation HRMSPB for deliberation (2 personnel duty of appointed personnel
(1 hour) hours) (30 minutes) (25 minutes)
928 of 1,183
Appendix I - B
Procedure in Hiring/Placement of Job Order

PROCEDURES PROCESSING TIME
Request for hiring of Job Order with
1 hour
corresponding justification
Preparation of Personnel Requisition Slip
30 minutes
(PRS)
For approval of higher Authorities thru
3 days
channel
Acceptance of application and Personnel
5 days
Data Sheet (PDS) for evaluation/screening
Written examination/Trade test 3 hours
Result of examination 3 days
Inform applicant on the result of examination 1 day
3 days
Submission of requirements (The processing time will change
depending on the Applicant's
compliance with the requirements)
Initial interview 20 minutes

Final interview 20 minutes
3 days
Medical examination (if the applicant does not have a
diagnosis)
Preparation of appointment 1 hour

Processing and approval of appointment thru
channel 5 days
Approved appointment
Inform applicant to report on the office 1 day
Oath taking and Orientation
1 hour
Assumption to duty
TOTAL 24 days, 7 hours and 10

minutes
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Appendix I - C
Procedure in Hiring/Placement of OYSTER

Recommendation/ Endorsement from the 15 minutes

Office/Congress (upon received from records)
Acceptance of application and Personnel

3 days
Data Sheet (PDS) for evaluation/screening
Written examination 15 minutes
Result of examination 1 day
Inform applicant on the examination result 1 day
3 days
Submission of requirements (The processing time will change
depending on the Applicant's
compliance with the requirements)
Initial and Final interview 20 minutes
3 days
Medical examination (if the applicant does not have a
diagnosis)
Preparation of appointment 10 minutes

Processing and approval of appointment thru
7 days
channel
Inform applicant to report on the office 1 day
Oath taking and orientation

1 hour
Assumption to duty
TOTAL 19 days and 2 hours
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Appendix I - D
Procedure in Hiring/Placement of Consultant
Admin Service Receives Recommendation/

1 day
Indorsement from the Chairman
Admin. Service Prepares Contract and Follow
1 hour
up of Supporting Documents
Signature of Contract of the Person
30 minutes
Concerned
Admin. Service for Indorsement to AGMFA for

30 minutes
Signature
Accounting Division for Recording and
15 minutes
Processing
Office of the General Manager for Initial 3 days
(Depending on signatories'
For Signature of the Chairman availability)
Returned to Concern Person for Notary of

1 day
Contract
Budget Division, Budget Allocation 2 days
Commission on Audit (COA) for Audit Fund 1 day
Personnel Transaction for Voucher 2 days

Preparation (Upon receiving of documents)
Forwarded to Payroll Group for Payroll

2 days
Preparation
TOTAL 13 days and 2 hours
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Appendix I - E
Procedure in Hiring/Placement of Casual
Upon Vacancy of the Position
Evaluation of the Recommended Applicant 3 days
2 days
(The processing time will
Submission of Documentary Requirements change depending on the
Applicant's compliance with
the requirements)
3 days
Medical Examination (if the applicant does not
have a diagnosis)
Signing of Contract 30 minutes
10 days
Approval of Appointment thru Channel (depending on signatories'
availability)
Oath taking and Orientation 4 hours
Assumption to Duty
18 days, 4 hours
TOTAL
and 30 minutes
932 of 1,183
Appendix I - F
Processing of Daily Time Record of Job Order and OYSTER

Personnel
Receive the DTRs from the area 15 minutes
Process the DTRs received 1day
Reflect the tardiness and absences 4 hours
Request for the preparation of

D/voucher/payroll
4 hours
Forwarded to payroll group
TOTAL 2 days, 15 minutes
933 of 1,183
Appendix I - G
Processing of Daily Time Record of Permanent

and Casual Personnel
Receive the DTRs from the area 15 minutes
Process the DTRs received 1 day

(after the cut off period
Check the absences and if properly filed
Absences, tardiness are deducted to the 4 hours

accumulated leave balance, if no accumulated
leave balance, absences and tardiness will be
deducted to salary
If supplemental payroll prepares D/voucher

authority
4 hours
For payroll preparation
934 of 1,183
Appendix I - H
Processing of Leave Application with Clearance
PROCESSING PERSON
PROCEDURES
TIME RESPONSIBLE
Submit the leave application Concern Person
15 minutes
Received the duly signed AFL from
Leave Processor
the applicant
Attach the Area and MMDA

Clearance and return to the client for
1 day Leave Processor
his/her signature and his/her
supervisor
Return the duly signed AFL, Area

15 minutes Concern Person
and MMDA Clearance
Process and forward the clearance

10 days Leave Processor
to offices concerned for action
Earmark the leave of absent to the

3 hours Leave Processor
leave card
Duly signed Clearance and AFL are

forwarded to the payroll group 4 hours Leave Processor
(incase supplemental)
Keep safe file copy for future

15 minutes Leave Processor
reference
11 days, 7
TOTAL hours and 45
minutes
935 of 1,183
Appendix I - I
Processing of Leave Application without Clearance
PROCESSING PERSON
PROCEDURES
TIME RESPONSIBLE
Submit the duly signed Application

Employee
for Leave
Received the AFL and the

required documents to support the 15 minutes Leave Processor
absences
Earmark the leave absence to the

15 minutes Leave Processor
leave card
For appropriate action of the HRMO

HRMO V
V – Personnel Transaction Division
TOTAL 30 minutes
936 of 1,183
Appendix I - J
Processes Involved in Giving Commendation
Received Letter Recommendation from

15 minutes
Immediate Supervisor
Committee Evaluate and Recommend 5 days

(routing of letter from 5 committee members)
Preparation of the Text of the

2 hours
Commendation or Recognition
Schedule of Awarding 2 days
7 days, 2 hours and 15

TOTAL minutes
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Appendix I - K
Processes Involved in Selecting the Best Employee
Prepare Memorandum to all Heads of Offices

15 minutes
to Nominate their Deserving Staff
Admin Shall Provide the Documentary

2 days
Requirements and Criteria
Admin Secretariat Shall Prepare Summary of

5 days
All Nominees
PRAISE Committee will Conduct Meeting and

1 day
Evaluate the Qualifications
Selection of Awardee 1 day
Awarding on MMDA Anniversary Every 7th

day of November
938 of 1,183
Appendix I - L
Processing of Retirement/Separation of the

Employee
PROCESSING PERSON
PROCEDURES
TIME RESPONSIBLE
Submit the duly signed application

Employee/Client
for retirement
30 minutes
Receive and review the document
support the application for Processor
retirement
Request updated Service Record to

1 day Processor/Encoder
201 File
Review the leave cards and

prepare the Certification of Leave
2 days Processor
Without Pay (LWOP) and
Certification of Last Day
Email the Documents to the GSIS

Computer
thru ARA (Agency Remittance 1 days
Operator/Statistician
Advice)
Wait the email/text from the GSIS

for the submission of Declaration of Liaison Officer
Pendency and Non-Pendency
Submit the Declaration of 11 days

Pendency and Non-Pendency form (upon receiving the Liaison Officer
to GSIS (Personal or thru MMDA email/text from the
Liaison Officer) GSIS)
15 days and 30
TOTAL
minutes
939 of 1,183
Appendix I - M
Processing of Resignation
Acceptance of Letter of Resignation 15 minutes
Preparation of Letter of Acceptance 15 minutes
Forwarded thru Channel for Approval
Forwarded to Records Division for the Mailing

of Acceptance of Resignation
TOTAL 30 minutes
940 of 1,183
Appendix I – N
941 of 1,183
Appendix II
PERSONNEL TRANSACTION DIVISION

Personnel Management System
Competency Position
Job Analysis Job Evaluation
Requirement Classification
Performance
Evaluation Motivation
Manpower Planning
Administrative
Recruitment, Incentive and
Promotions Recruitment, Awards
Selection Promotions
Placement Selection
Placement
Compensation
Maintenance of 201
Files Maintenance of
Files Retirement and
Separation
Personnel Administration
942 of 1,183
Appendix III
Office of the Assistant General

Manager for Finance and
Administration
Administrative Service
General
Supply and Property Staff Development Personnel Transaction Personnel Benefits
Administrative Records Division
Division (SPD) Division (SDD) Division (PTD) Division (PBD)
Services Division
(GASD)
943 of 1,183
Appendix IV
FUNCTIONAL CHART
Personnel Transaction Division
(PTD)
HRM Officer V = 1 HRM Officer I = 2

Exercises over-all supervision & control over the Undertakes the initial processing of appointments, salary
activities & personnel of the unit etc. adjustments, notices of personnel, keeps updates plantilla of
personnel, prepares action on employment request. Assist in the
proper implementation of all policies, CSC laws rules &
regulation
HRM Officer IV = 1 Computer Operator II = 1

Assist in the over all supervision & control over the Sets up & operates peripheral devices & free-standing
personnel in the performance of their respective duties & computer support equipment. Performs routine
functions etc. maintenance. Encoding documents and other
correspondence
HRM Officer III = 1
Assist in the formulation of policies & Programs, helps in HRM Assistant =2
the proper implementation of the CSC laws, rules & Assist in the preparation /processing & review of
regulations. Undertakes the processing of appointments, appointment & contract of services, keeps records and
supervise the updating & safekeeping of 201 files & other inventory of all appointments attested by the CSC
personnel action.
HRM Officer II = 2 Clerk III = 1

Undertakes processing of papers relative to attendance, Discharge of the clerical duties for the office/unit performs
leave, retirement & other benefits reviews & compiles data relatively complex clerical that requires immediate
etc review documents before being forward to higher decisions and actions, does other duties
signatories
944 of 1,183
Appendix V
Appendix VI
Appendix VII
Appendix VIII
Appendix IX
.
STAFF DEVELOPMENT DIVISION
I. Introduction
The heightened demand for optimum citizen satisfaction is causing a shift of

consciousness among government HR Practitioners from merely performing its
transactional / operational duties and functions to realigning its service delivery
by translating organizational strategies / goals into HR priorities.
This paradigm shift promotes people - centric, values - oriented and citizen -
focused service delivery models to add more strategic value to the organization.
Learning and Development (L&D) is an essential part of human resource

development. It is concerned with ensuring that the organization has the
knowledgeable, skilled and engaged workforce it needs. - (Armstrong, CSC L&D
Guidebook)
Further, there is a need for an integrated and comprehensive approach to

learning and development, meaning, all efforts and investment in developing
personnel must work towards the achievement not only of organizational goals
but more importantly to maximize its outcomes and societal impacts.
Hence, this operations manual of the Staff Development Division (SDD), a

document that sets out the direction, policies, systems, procedures in the
development and implementation and evaluation of the Agency’s trainings /
seminars and other learning interventions.
Scope of Operations
 All employees (all level positions)

 In-House Training Program
 Foreign Scholarship Grants
 Local / External training programs / seminars and other related activities
(e.g. convention, summit, etc.)
 GAD Programs
 Continuing Educational opportunities
Book V of Executive Order 292
and Its Omnibus Rules, as amended
Under the Omnibus Rules Implementing Book V of EO 292
Rule VIII: Career and Personnel Development
Section 1. Every official and Employee of the government is an asset or

resource to be valued, developed and utilized in the delivery of
basic services to the public. Hence, the retention of a highly
competent and professional workforce in the public service shall
be the main concern of every department or agency.
Every department or agency shall therefore establish:
 a continuing program for career and personnel development

for all agency personnel at all levels,
 shall create an environment or work climate conducive to the

development of personnel skills, talents and values for better
public service.
Section 2. Each department or agency shall prepare a career and personnel

development plan which shall be integrated into a national plan
by the Commission.
The Plan shall include provisions on the following:
 merit promotions
 performance evaluation
 in - service training
 overseas and local scholarships and training grants;
 suggestions, incentive award systems
 welfare
 counseling
 recreation and other services
 other HRD interventions such as job training, counseling,
coaching
 job rotation, secondment, etc.
Section 6. Each department or agency shall have a human resource
development office created or a staff assigned solely for the
purpose of attending to the agency’s human resource
development functions, activities and requirement.
(a) It shall have a training staff which shall be supported by all

supervisors in establishing a continuing program for the
development of the agency’s personnel.
Section 7. In establishing a continuing program for the development of

personnel, each department or agency or local government unit
shall:
(b) Design, implement and evaluate in - service training and

development programs, such programs include the following:
 Induction Program - for new entrants in government to

develop their pride, belonging and commitment to public
service.
 Orientation Program - activities and courses designed to

inform new employees about agency / government programs,
thrusts and operations.
 Reorientation Program - courses designed to introduce new

duties, responsibilities, policies and programs to employees
who have been in the service for quite some time.
 Professional / Technical / Scientific Program - substantive

programs in specific areas for enhancement of skills and
knowledge of 2nd level personnel in the career service.
 Employee Development Program - maintain a high level of

competence on basic workplace skills among employees in
the first level in the career service
 Middle Management Development Program - provide division

chiefs and other officials to comparable rank with
management and administrative skills and to prepare them for
greater responsibilities.
 Value Development Program - designed to enhance and

harness the public service values of participants to be
effective government workers.
 Pre - Retirement Program - intended to familiarize would be
retirees on the government retirement plans and benefits as
well as available business opportunities or other productive
options / pursuits.
 Executive Development Program - intended to enhance the

managerial skills of government officials or executives who
belong to the third level.
(c) Approved the agency’s annual human resource development

programme and accredit such courses or programs for
purposes of personnel actions in accordance with the
guidelines set by the Commission.
(d) Provide other human resource development opportunities and

activities which shall include training and scholarship grants,
both local and foreign. In addition, shall utilize alternative
strategies or approaches for improving job performance such
as coaching, counseling, job rotation, on-the-job training, and
others.
(e) Ensure that each agency personnel shall have undergo at

least one planned human resource development intervention
during the year.
(f) Stimulates and encourage employee development through

individual self-development and life-long learning / education
activities.
Section 8. Each department or agency shall include a specific budgetary

allocation for human resources development purposes. At least
three percent (3%) of the annual budget be set aside for this
purpose.
Section 14. A Personnel Development Committee shall be established in

each department and agency which shall provide support
functions to management in matters pertaining to selection
of agency nominees to training, development, and
scholarship programs in accordance with existing civil service
policies and standards.
Section 15. Employees with permanent appointment shall be given
preference in the selection and nomination of candidates for
training grants both the country and abroad.
Non - permanent employees may subsequently be allowed to

attend local or foreign training programs or scholarship
grants provided they fall under any of the following
categories:
1. Employees of government agencies, including state

colleges and universities and government - owned and
controlled corporations, directly involved in the
undertaking and implementation of foreign assisted
projects in which the agreement entered into between
such government agencies and the foreign entity,
includes training / scholarship grants for project staff
members under the auspices of the lending or
assisting foreign institutions;
2. Members of the academic staff of a chartered state college

or universities whose appointments are non-permanent in
nature or account of lack of either masteral or doctoral
degrees as embodied in the charter of the state college or
university, and whose availment of scholarship / training
grant shall satisfy the deficiency thereby qualifying the
proposed nominees for permanent appointments upon
completion of the training / scholarship grants; or those
who lack a specified residency requirement, also as
embodied in the charter of the state college or university,
whose residency requirements shall have been complied
with within three (3) years after availment of the grant;
3. Employees engaged in highly scientific field critical to

national development where there are only few
educationally qualified personnel as certified by the
Department of Science and Technology; and
4. Employees who have been personally invited by a

sponsoring entity; or employees who are proposed for
nomination by agencies which have been directly
invited by a foreign entity to avail of its training /
scholarship grants.
Section 16. In no case shall female nominees be discriminated against in the
availment of local and/or scholarship / training grants or any
human resource development opportunity. As such, pregnant
women and married women with a child or children irrespective
of age shall be considered for nomination / selection in
scholarship training grants, both local and foreign.
Section 17. In consideration of nominee’s acceptance to local or foreign

training / scholarship grant whether in the academic or non-
academic program including extension, he shall serve his office
or any other government office or instrumentality thereof as
the exigencies of the service may require for the specified
period as may be provided under the training contract.
Section 18. Trainees as grantees shall submit to the head of agency a report
of his study / training within thirty (30) days for local and
foreign training / scholarship grant after his return to duty
copy furnished the CSC main office. In additional thereto, they
shall also conduct or share vital information and knowledge
relative to the course attended with other was in order that
colleagues can benefit from the course / program.
Scholarship grantees shall submit to the head of office his official

transcript of grades at the close of each quarter, term and/or
semester.
Section 19. Should the grantee fail to fulfill his service requirement due to
transfer to a private entity or resignation, he shall pay back his
agency the full amount spent for his/her entire training /
scholarship grant.
II. Objectives
Objectives of the Operational Manual
1. Identify the significant learning and development needs of its workforce to

bridge performance gaps;
2. Prioritize learning and development needs based on their relevance and

direct impact on the agency’s strategic priorities;
3. Identify interventions that are appropriate to the learning and development

needs of individual employees and the institution;
4. Provide a guide to the HRD division in aligning individual learning and

development goals with organizational goals;
5. Help the organization to develop its workforce to competently and effectively

respond to the changes and challenges in public service.
 Adult Learning Principles – are specific theoretical and practical

approaches to the learning of adults based on humanistic conception of
self-directed and autonomous learners and teachers as facilitators of
learning.
 Learning – is the means by which a person acquires and develops new

knowledge, skills, capabilities, behaviors and attitudes.
 Development – is concerned with ensuring that a person’s ability and

potential grows through the provision of learning experiences or through
self-directed (self-managed) learning. It is a process which enables people
to progress from a present state of understanding and capability to a future
state in which higher-level skills, knowledge and competencies are
required. - (Armstrong - CSC L&D Guidebook).
 Training - involves the application of formal processes to impact knowledge

and help people to acquire the skills necessary for them to perform their
jobs satisfactorily.
 Performance Gap – the difference between the actual or present

performance and the optimal or future performance (www.newlink.com)
 Competencies – are characteristics that individuals have and use in

appropriate, consistent ways in order to achieve desired performance.
These characteristics include knowledge, skills, aspects of self-image,
social motives, traits, thought patterns, mindsets, and ways of thinking,
feeling and acting.
 Performance Analysis – an activity that focuses on assessing the

organization’s performance on the priority goals or outcome areas,
identifying factors that contribute to current performance level.
 Learning and Development Framework – starts with the institutional needs

that should be addressed by the priority learning interventions considered
critical in building capabilities and competencies. This provides inputs to the
learning needs which in turn is the basis for designing, developing,
delivering and evaluating training program and related learning
interventions.
 Monitoring and Evaluation – is a feedback system that enables trainers to

assess effectiveness of a program, determine areas for improvement,
demonstrate the value of the training / learning intervention, and to
maximize the value of learning.
 Monitoring – is the continuous gathering of information about the L&D

intervention to track progress and quality of implementation against
objectives and standards. It is a feedback system that enables timely
corrective actions to keep learning on track.
 Subject Matter Expert (SME) – Resource Person / Speaker
 External Training Providers – Government and Private entities offering

Public Programs/Course
 Evaluation Questionnaire
- Reaction Level Questionnaire – assesses to what degree

participants react favorably to the learning event (training objectives,
content, methodology, learning aids, timing, delivery, logistics and
overall satisfaction of the learners).
- Learning Level Questionnaire – focuses on the competencies

learners must acquire in order to perform better on the job. It moves
evaluation beyond learner satisfaction and attempts to assess the
extent learners have advanced in skills, knowledge, or orientation.
- Behavior Level Questionnaire – assesses to what degree

participants apply what they learned during learning event and when
they are back on the job. It measures the transfer of learning on
change in behavior in the workplace.
- Results Level Questionnaire – assesses to what degree targeted

outcomes occur, as a result of the learning event(s) and subsequent
reinforcement. It measures the impact of the learner’s improved
performance on the business or organization. (e.g. improvements in
processes / systems, service delivery, etc.)
 Training / Learning and Development Methods and Tools
- Lecture, a talk with little or no participation except a question-and-

answer session at the end;
- Discussion, a method of training that aims to guide the group’s

thinking;
- Group Exercise, a group problem-solving activity or method of
training;
- Brain Storming, an idea-generating method of training;
- Demonstration, a skilled performance of a task showing how it should

be done on the job.
- Role Playing – an activity that evolves taking on a role and enacting

behaviors related to that role.
- Case study – a story about an event that contains a problem, how it

was addressed, and the results of the actions taken.
- Learning/Training Materials – visual presentation / PowerPoint,

handouts/reference materials, workshop, job aids, structured
learning exercises.
- LAN – Learning Needs Analysis, it is more focused and specific to

the target learners.
 PDC - Personnel Development Committee– provide support functions to

management in matters pertaining to selection of agency nominees to
training, development and scholarship programs in accordance with
existing civil service policies and standards.
 PDC Secretariat – facilities Foreign Scholarship Grants received from

Donor Countries through TESDA and other direct invitations received.
 Continuing Education – providing learners with an opportunity to

broaden their perspectives, deepen their knowledge and develop more
strategic mindset through participation in relevant and appropriate formal
education e.g. Post Graduate and Doctorate Programs, Local / Full
Grant educational scholarships, etc.
After the training event, onsite validation and office performance

assessment can be administered.
 Organizational Outcomes – improved systems / practices, use of outputs

and enhanced competencies.
 Development Impact – improved lives of clients, improved service

delivery.
IV. General Information about the Office and Areas of Operation
 Structure: 11 Regular Positions, 2 Casual Position and 2 Job Order
Director III
Administrative Service
Chief of Division
HRMO V
(SG 24)
Assist. Division Chief

HRMO IV
(SG 22)
SG 18 HRMO III
SG 18 HRMO III
SG 15 HRMO II
SG 15 HRMO II
SG 15 HRMO II
SG 11 HRMO I
SG 8 HRMA
SG 9 CO II
SG 9 CO II
Casual
Administrative Aide VI
Administrative Aide V
Job Order
HRMO I
Computer Operator I
Utility Worker II
 Division’s Guiding Principle: Focused on creating VALUE TO

INDIVIDUAL engagement, roles, and contributions, empowerment and
action-oriented training results.
 Duties and Responsibilities

Human Resource Management Officer V / Division Chief
- Develops / prepares Human Resource Development (HRD) Plan,
- Plans / directs / supervises the development and conduct of In-House

Training Program and other integrated capacity building programs of
MMDA employees,
- Develops monitoring and evaluation schemes, mechanisms that

would assess and link impact of training to performance,
- Collaborates and build alliances with internal management teams

and external public and private entities in the areas of L&D of
employees,
- Manages / facilitates Foreign and Local Scholarship Grants / invites

and provides support functions to the MMDA Personnel
Development Committee (PDC) and management in matters
pertaining to screening / selection of nominees to trainings and
scholarship programs of various position levels in accordance with
Civil Service policies and standards,
- Identifies / supervises research and development (R&D) activities of

the division on strategies / procedures, plans and programs to
address changing priorities, emerging trends / opportunities on HRD,
- Prepares / plans the conduct of competency gap survey / learning

needs analysis to ensure alignment of learning interventions with the
Agency’s thrusts and strategic goals.
- Develops leadership, mentoring modules, evaluation instruments

and submits post-training report
- Deliver lecture on e.g. People Handling Skills, Leadership such as

mentoring/coaching, Values Formation, orientation modules, ISO
9001:2015 5S, SPMS, etc.)
Human Resource Management Officer IV/Assistant Division Chief
- Undertakes research and development activities,
- Develops and prepares training modules, evaluation instruments and

submits post-training report on assigned program,
- Delivers lecture on specific topics (e.g., Orientation on Administrative

Rules and Regulations),
- Assists Division Chief in the preparation of the offices’ Annual

Property and Procurement Plan.
Human Resource Management Officer III

submits post-training report on assigned program.
- Delivers lecture specific topics (e.g., Orientation on Administrative

Rules and Regulations, GST, etc.).
- Assists Division Chief in the processing of Local / External training /

seminar invitations (on assigned programs).
- Performs administrative functions (e.g., submits periodic attendance

report to Personnel Transaction Division and other Administrative
requirements of the office).
Human Resource Management Officer II
- Develops and prepares modules training correspondence, and

reports on assigned program,
- Delivers lecture on specific topics,
- Undertakes research and development activities on ice breaker

games, structured learning exercises relevant to specific programs,
- Assists in the conduct of training programs, projects and other related

activities of the division,
- Assists Division Chief in intervening activities (e.g. gathering of data,
coordination / collaboration with both internal and/or external
entities).
- Assists the Division Chief in the processing of foreign scholarship

grants / local / external training / seminars for employees
- Assists in the preparation of periodic accomplishment reports
- Assists in the collation of data for the annual Performance-Based

Bonus documentary requirements,
- Designated as ISO Records Custodian of the office.
Human Resource Management Officer I

submits post-training report on assigned program.
- Delivers lecture on specific topics,
- Prepares all training certificates and recognitions, and
- Encodes / indexes Training Records of employees,
- Conducts inventory of Office supplies and property equipment of the

division.
Human Resource Management Assistant
- Conducts pre-training activities prior to conduct of training program,
- In-Charge in receiving/releasing of memoranda and all other

communications for the office,
- Assists in encoding training record of conducted programs,
- Assists in the purchasing of training logistics such as

supplies/materials meals, etc.,
- Releases training certificates,

- collates and tabulates training/seminar evaluation forms, pre-test and
post-test exercises, etc.
- Encodes internal / external training correspondence of the office,
- Prepares training materials and other paraphernalia’s (e.g.

attendance sheet, ID of pax, Training Notepad, etc.),
- Prepares all technical / electronic, audiovisual requirements of

training programs and also provides technical assistance to other
offices upon request,
- Prepares training announcements, AVP, Photo Gallery, Streamers
and all other training announcement paraphernalia’s (e.g. also used
as compiled data for accomplishment reports),
- Researches on video clips, games, music relevant to training

programs.
VI. Operational Control and Supervision
Operating Procedures
A. In - House Training Program

1. Detailed activities in designing the training syllabus / module / L&D
intervention
- Formulating learning objectives

- Developing sequence, timing and structure of the course content
- Determining mix of methodologies
- Establishing learning management mechanics
- Determining necessary resources including the training team
- Preparing facilitator / session guide
- Preparing learning methodologies, tools (worksheets, handouts,
manuals, job aids, multi-media materials, etc.)
- Programming computer-based materials
2. Delivering the Intervention / implementation
- Assigning a program officer or learning / training manager

- Learning Management - creating the learning environment, facilitating
learning, engaging learners, monitoring learner’s participation and
progress, managing challenging learner situations
- Team Management - partnering with training team and learning service
providers (trainors), tasking / clarifying of roles and expectations, and
providing feedback.
- Resource Management – mobilizing / optimizing resources
coordinating logistics, preparing budget outlay / estimated cost, etc.)
- Program Management - overseeing actual conduct, monitoring and
evaluating delivery of resource persons and facilitators, responding to
emerging training needs, documenting and cliniquing.
3. Monitoring and Evaluation
- L&D monitoring does not end when the actual conduct of the L&D /
training program ends. It also looks into the application of learning on
the job and what organizational results have been achieved and
sustained.
- Both are necessary management tools to improve decision-making or
accountability.
- Supports decisions on program strategy or policy options
B. Foreign Scholarship Grants
 Personnel Development Committee (PDC) - in view of the implementation

of the DBM Approved Notice of Organization, Staffing and Compensation
Action (NOSCA) the PDC was instituted as required under Sec. 14 Rule
VIII of the Civil Service. The PDC shall provide support functions to
management in matters pertaining to selection of agency nominees to
training, development, and scholarship programs in accordance with
existing civil service policies and standards.
 The SDD acts as the PDC Secretariat and facilitates Foreign Scholarship
Grands received from Donor Countries through TESDA, CHED, CSC and
other foreign facilities as conduits of Foreign Countries with bilateral
agreement with the Government of the Philippines
 Qualification Standard of TESDA / Donor Country
- Officers and employees nominated by the head of department /

agency, institution or university or non-governmental organization
and private enterprise
- Must have rendered at least two years of service in the government
at the time of nomination
- Must hold a permanent appointment at the organization nominating
him / her.
- Must have obtained at least a very satisfactory performance rating
for two consecutive periods preceding the nomination
- Must have a college degree and / or sufficient demonstrated ability
and experience related / relevant to the course applied for
- Must have no pending administrative and / or criminal case
- Must have no pending nomination for scholarship in another
program / course
- Must have already rendered the required service obligation for a
scholarship previously enjoyed.
- Must meet the position level, age, education and experience
required and specified by the donor country / organization / course.
 Foreign Scholarship Grants - Processes / Procedures

AS-SDD-PFC-001
 Preliminary Phase Selection of Nominees
- evaluate and identify concerned office(s) with related mandates to the
course
- prepare notice of Foreign Scholarship Invitation (PDC Form 1) with
attached PDC Form 2 (scholarship required documents of applicants)
- disseminate memo
- Receive recommendations of applicant from Director and check
completeness and review submitted documentary requirements e.g.
- Assist nominees
- Prepare comparative matrix, Notice of meeting
- set PDC schedule for screening / deliberation of applicants
- notify applicants / nominees of PDC screening prepare all documentary
requirements
- prepare minutes of deliberation
- submitted requirements
 PDC Selection Phase

- Accomplish PDC Forms 3 & 4 (Comparative Matrix of Qualifications and
PDC Indorsement Form to the Chairman / Head of Agency)
 PDC Selection Criteria

- Performance Rating of VS for 2 consecutive years
- Educational Attainment
- Training programs / seminars attended relevant to the course
- Experience
- Actual duties and responsibilities
- Human Relations
- Leadership Qualities, competencies, communication skills, etc.
- Length of Service
 Upon acceptance to the course

- Receive acceptance letter from
- Agency’s Indorsement letter to DFA Secretary
- Inform accepted nominee of the Travel Authority
- Scholarship Service Contract
- Forward SO / TA
- Prepare disbursement voucher for pre-departure expense and forward
 Upon Completion of the Course

- 60 days after arrival of the scholar/s:
- Submit Post Training Report to the Chairman thru the Director of
Admin. Service and copy furnished SDD - Admin. Service noted by
his/her Director Additional copy shall be given to TESDA/sponsoring
agency.
- Attachments: Certificate of Completion, Special Order/Travel
Authority and Scholarship Service Contract.
- Schedule /conduct of echo session as scholarship obligation.
- After 6 mos. to 1 year, monitor performance and application learning of
the scholar/s
C. Local / External Trainings / Seminars and Other Related Activities

 Evaluate and identify concerned office relevant to the course
 Notify concerned Directors / Division Chiefs / Unit Heads
 Facilitate application to external Institutions / organizers
 Prepare Special Order
 Prepare Voucher for Investment fee
 Receive / File Post-Training Report
 Facilitate conduct of Echo Session
 M & E assessment
 Local / External Training Procedures
AS-SDD-PFC-002
VII. Control of Records and Documents
I. Summary of In-House Training Programs Conducted (annually)

- Including Echo Sessions and
- Orientation Programs
II. Summary of Foreign Scholarship Grants (annual)
III. Summary of Local / External Trainings / Seminars and Other related / activities
IV. Summary of Gender and Development (GAD) Programs and related activities
(annual)
V. List of Graduates per Program (In-House and related activities)
VI. List of Graduates – GAD Programs
VII. Post Training Reports
VIII. Designation of Records Custodian
VIII. Appendices
Staff Development Division – Administrative Service
Training Needs Assessment (Pagtatása sa Kailangang Pagsasanay)

Level 1 Employees only (Salary Grade 1 – 9)
To the Respondent (Para sa Taga-Tugon):
This Assessment is intended to identify your learning and development needs to become more effective in your current work
performance as well as your future responsibilities. Please respond to all questions honestly. Your answers will be treated with
utmost confidentiality. (Ang pagtatásang ito ay naglalayong malaman ang iyong pangangailangan sa kaalaman at pagpapaunlad
para sa mas epektibong pagsasagawa ng responsabilidad sa kasalukuyan at hinaharap. Maging matapat sa pagtugon sa lahat ng
mga tanong. Ang iyong mga sagot ay ituturing na kumpidensiyal.)
Maaari ninyo ring sagutan sa google link (online form) na ito https://forms.gle/5Vrit61J32hpKQt3A
I. Personal na Pagkakakilanlan
Pangalan: (Last) ____________________________ (First) ________________________________ (Middle) ___________________
Opisina/Yunit: ___________________________________ Position/Katungkulan: ___________________________________
Katayuan ng Tungkulin: ( ) Permanent ( ) Casual ( ) Job Order ( ) Co-Term
Designasyon (kung meron) _____________________________ Taon sa Kasalukuyang Posisyon: ___________
Salary Grade: ______________ Edad: _____________
Kapanganakan (Buwan/Araw/Taon): _____/______/________ Kasarian: ( ) Babae ( ) Lalaki (_________) Others
Pinakamataas ng Pinag-aralan:
_____Post Graduate Studies _____ Kolehiyo _____ Vocational Course (2 Yr. Course) _____ High Iskul ____ Elementarya
Kurso sa Kolehiyo: ______________________________________________________________ Taon ng Pagtatapos:________
Post Graduate Course: ___________________________________________________________ Taon ng Pagtatapos:_______
II. Tungkulin at Responsibilidad

Sabihin ang iyong kasalukuyang tungkulin at responsibilidad/State your current duties and responsibilities:
III. Pagganap sa Trabaho
1. Ano ang iyong masasabi sa pagganap mo sa iyong kasalukuyang trabaho? Lagyan ng bilang 1–10 ang sumusunod; 1 ang
pinakamababa at 10 naman ang pinakamataas (Self-work Performance Rating).
1.1 Kakayahang gampanan ang trabaho __________

1.2 Kabuuang grado sa sarili sa pagganap sa kasalukuyang trabaho (Overall self-work performance rating)? ________
1.3 Sa iyong kasalukuyang trabaho/pinagtatrabahuhan, mayroon ka bang kinakaharap na suliranin na nakaaapekto sa iyong
tungkulin? ____Oo ____Hindi
Page 1 of 2
Kung OO, pakilahad:
IV. Kaalaman at Kasanayan

1. Batay sa iyong opinyon, lagyan ng tsek ang antas ng iyong kaalaman at kasanayan batay sa sumusunod (O-Outstanding, VS – Very
Satisfactory, S – Satisfactory, F- Fair, P – Poor) na naaayon sa iyong kasalukuyan na tungkulin at responsibilidad. Itsek lamang ang antas
na naaakma batay sa iyong trabaho:
Kaalaman (Knowledge) Kasanayan (Skills)

Common Job Competencies O VS S F P O VS S F P
Epektibong Pagsulat (Writing Effectively)
Epektibong Pagsasalita (Speaking Effectively)
Pamamahala ng Impormasyon (Managing Information)
Serbisyo sa Kostumer (Customer Service)
Pamamahala ng Dokumento (Records Management)
Pag gamit ng Basic Computer Software (Word, Excel, Powerpoint etc.)
Pamamahala ng Pinansyal na Dokumento (Financial Documents
Management)
Pananagutan (Accountability)
Basic Traffic and Transport Management
Basic Solid Waste Management
Environmental Protection and Sanitation
Others: _________________________________________________
2. Anong bagong kaalaman o kasanayan ang kailangan mo para mapabuti ang iyong kasalukuyang trabaho? (What new knowledge and/or
skills would you need to further improve your current performance?)
3. Anong kaalaman o kasanayan ang iyong maituturing na kapaki-pakinabang para sa pagpapatuloy ng personal at propesyonal na pag-unlad?
(What knowledge and/or skills would you consider useful for your continued personal and professional development?)
4. Anong mga pagsasanay ang iyong kakailanganin para mapabuti ang iyong kompetensiya para sa susunod na pagtaas ng posisyon? (What
trainings/seminars would you need to further improve your competency for your next higher position?)
___________________________ Contact No.: ____________________

Pangalan at Pirma ng Tagatugon
Maraming Salamat! AS-SDD-EVF-001
Page 2 of 2
Training Needs Assessment and Individual Development Plan

Level 2 Employees only (Salary Grade 10 – 22)
Date Accomplished: __________________
To the Respondent: This Assessment is intended to identify your learning and development needs to become more effective in
your current work performance as well as your future responsibilities. This is designed for Level 2 Employees with Salary Grade 10
to 22. You may also answer this form via google link (https://forms.gle/GRxMk8CC2b9KRhdL7). Please respond to all questions
honestly. Your answers will be treated with utmost confidentiality.
Full Name: ___________________________________________ Position/Designation: ____________________________
Office/Unit: __________________________________________ No. of years in present position: ____________________
Status of Appointment (pls. check):  Permanent  Casual  Job Order  Co-term No. of yrs. in MMDA: _________
_____ Salary Grade Date of Birth: _____________________ Sex:  Female  Male
Educational Attainment (Pls. check): _____ College Degree _____ Post Graduate Degree _____ Doctorate Degree
Course in College: ________________________________________________________ Year Graduated: __________________
Name of School/University: _________________________________________________________________________________
Post Graduate Course: ____________________________________________________ Year Graduated: __________________

Doctorate Course: _______________________________________________________ Year Graduated: __________________

I. Training Needs Assessment

Training/Skills
development How will this be
Duties and Responsibilities If yes, identify what achieved? (e.g. external Target Date Who to organize?
required? Put a
(Major tasks of your position) check () mark. training needs exist. training, self- (Duration) Training provider?
enrichment etc.)
Yes No
II. Individual Development Plan Page 1 of 2
What do you want to achieve in the period ahead?
Where do you/we see your career progressing in the next two years?
How are we going to make this happen?
What will you need from us to assist you reach your goals?
_____________________________
Respondent’s Name and Signature
Contact No.: ________________________
Email Address: _______________________
AS-SDD-EVF-002
Page 2 of 2
Training Logistic Checklist
Program Title: ___________________________________________________________________

Implementation Date/s: ___________________________________________________________
Venue: _________________________________________________________________________
Training Room
1. Room Layout – (AREA) secretariat, facilitators, coffee / snack, supply, reading
2. Break-out rooms
3. Audio / Video System – microphones (wireless, corded), Music, Video players (format?)
4. Lighting
5. Ventilation
6. Comfort rooms
7. Training equipment – projector, laptop, screen, presenter, clicker, easel stand, flagpole, lectern
8. Streamer
9. Others
Meals Learning Materials and Aids
1. Meal Requirements 1. Presentation slides
2. Special Dietary Needs 2. Handouts
3. Menu 3. Worksheets
4. Coffee – flowing / controlled 4. Resource Books / Materials
5. Schedule of serving 5. Posters, Visual Aids
6. Finger foods – candies, chips, nuts 6. Others
7. Others
Supplies and Materials 11. Stapler with staple wire

1. Easel Sheets 12. Scissors Cutter
2. Cartolina 13. Glue
3. Bond paper 14. Folders/ Envelopes
4. Colored paper 15. Prizes Tokens
5. Markers: Permanent, Whiteboard 16. First-aid-kits
6. Masking Tape Scotch tape 17. Extension cords
7. Meta Cards – colors 18. USB / thumb drivers
8. Map pins 19. National Anthem/s – flag/s
9. Puncher 20. Mood music / videos
10. Paper clips 21. Others
Participants’ Kits Equipment

1. Bag 1. Laptop PC
2. Binder 2. Printer
3. Notebook / notepad 3. Sound System Speakers Microphones
4. Nametag 4. Camera Videocam
5. Ballpen 5. Wireless internet kit
6. Others 6. Recorder
7. Others
Transportation Requirements Per diem / allowances Venue – Reservation, Contract, Payment
Resource Person – Invitation, Contract, Payment, Training Materials
Guest – Invitation, 1. Attendance Sheet Registration form
Participants – Invitation, Memorandum, Special / Office 2. Program Introduction House Rules
order 3. Evaluation Form
1. Certificate of Participation, Appearance 4. Training documentation
5. Others (Training Streamer)
AS-SDD-TAF-004
Resource Speaker Training Plan Worksheet
Program Title: _________________________________________________________________________________________ Date: ____________________
Day/Time Learning Objectives Session/Activity Expected Outputs Topic/Content Teaching/Learning Nominated Resources
Highlights Methodology Facilitator Needed
Day 1
8:00 AM
9:00 am
11:00AM
12:00 – Lunch Break

1:00 PM
Working Break
1:00 pm
5:00 pm
AS-SDD-TAF-002
Activity :
Date/Time :
Venue :
ATTENDANCE SHEET
NO. NAME POSITION OFFICE/UNIT SIGNATURE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
AS-SDD-TAF-005
Training Documentation Worksheet
Program Title: _________________________________________________________________________________________ Date: ____________________
Module/Session: _______________________________________________________________________________________
Speaker: _____________________________________________________ Facilitator/s: _____________________________________________________

Speaker/ Documenter’s
Time Topic/Activity Key Messages Participant’s Response
Facilitator Observation/Remarks
AS-SDD-TAF-003
OVERALL PROGRAM EVALUATION FORM
Thank you for your participation in this training program.
The Staff Development Division, Administrative Service would like to get your assessment on this
training program that we delivered. Your feedback is very valuable to us so that we will able to
continuously improve our programs and services to serve you better.
Kindly accomplish this form before you leave. Please encircle the number that best corresponds to
your preferred rating and hand it to the SDD Staff. All feedback will be treated in strictest
confidentiality. Thank you.
Name: ______________________ Position: _______________________ Office: _______________
RATINGS
TRAINING ASPECTS Very
Excellent Satisfactory Fair
Satisfactory
I. DESIGN
Clarity of Training Objectives 4 3 2 1
Relevance of Content 4 3 2 1
Sequence of Content 4 3 2 1
Usefulness of Learning Materials 4 3 2 1
II. FACILITATOR: Very

Excellent Satisfactory Fair
Satisfactory
Mastery of the subject
matter
Time Management
Appropriateness of
learning methodologies
Professional conduct
III. ADMINISTRATION Excellent Very Satisfactory Satisfactory Fair
Pre-Course coordination 4 3 2 1
Learning environment 4 3 2 1
Facilities and Equipment 4 3 2 1
Assistance to participants 4 3 2 1
Comments / Remarks:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
AS-SDD-EVF-003
Office of the President
PANGASIWAAN SA PAGPAPAUNLAD NG KALAKHANG MAYNILA
Staff Development Division-Administrative Service
_____________________
(Date)
CERTIFICATION
This is to certify that per our record ______________________________________________

(Name)
has attended the ______________________________________________________________________

(Title of Seminar)
on ______________________________________ from _________________________________________

(Date of Seminar) (Time) (No. of training hours completed)
held at _______________________________________________________________________________.
(Venue)
This certification is being issued upon request of the above mentioned employee for
whatever purpose it may serve.
_____________________________
Head of Office / Training Department
AS-SDD-TCF-003 Ver.01
Presents this
Certificate of Completion
to
Name of Participant
for having completed the
Title of the Program

conducted by the Staff Development Division, Administrative Service
(Date), (Time)
(Venue)
Given this ___ day of _________ 2017
Chairman
POST ACTIVITY REPORT
DATE OF SUBMISSION: __________________________

REFERENCE NUMBER:
May 26, 2015
________________________
TYPE: Post Meeting (Initial) Post Operations

Post Meeting (Update) Clearing
Date of Preceding Mtg. (Specify if regular, bi-monthly, quarterly, etc.)
_________________________________ ____________________________________________
Post Conference Rescue
Name of Conference __________________ Others, ________________________________________________
__________________________________________

ACTIVITY (Subject):
DATE OF ACTIVITY: VENUE:
ATTENDEE/S:
DEPARTMENT:
NOTABLE ATTENDEES:
HIGHLIGHTS:
MMDA
PARTICIPATION:
RECOMMENDATIONS:
NEXT STEP:
ATTACHMENTS:
PREPARED BY:
PANGASIWAAN NG PAGPAPAUNLAD NG KALAKHANG MAYNILA
POST TRAINING REPORT
Title of Program :
Date / Duration :
Venue :
Target Participants :
Resource Person/s :
Methodology :
Objectives :
Highlights :
Evaluation/ Recommendation :
Submitted by:
_______________________
AS-SDD-TR-001
Date Prepared: ____________________
Date Submitted: ____________________
FOR : The MMDA Scholarship

SUBJECT: RECOMMENDATIONS
SUMMARY OF QUALIFICATIONS OF CANDIDATES
PRIORITY POSITION and/or LENGTH OF RELEVANT LATEST PES Specific Achievement (if
NAME AGE EDUCATION ELIGIBILITY any)
RANKING DESIGNATION SERVICE EXPERIENCE RATING
Prepared by: Certified Correct:

_____________________________ __________________________
Administrative/ Personnel Officer Supervisor/Head of Unit
Enclosures: Updated Personal Data Sheet (PDS)/Statement of Actual Duties & Responsibilities/Latest Individual Performance Commitment and Review Form
(2 Consecutive Rating Periods)
AS-SDD-PDC/FS-002
COMPARATIVE MATRIX OF QUALIFICATIONS
PROGRAM : _________________________________________
DATE : _________________________________________
DONOR AGENCY : _________________________________________
Deadline to TESDA : _________________________________________
QUALIFICATIONS ENDORSED BY REMARKS

DONOR AGENCY
NAME OFFICE COURSE OBJECTIVES Performance Rating
REQUIREMENS Experience/Relevant Length of
Age Education Eligibility (Two(2) Consecutive
Experience Service Semesters
_________________________________ Signed: ______________________________

NOMINEE
______________________________
Member
AS-SDD-PDC/FS-003
EDSA corner Orense St., Guadalupe, Makati City
PERSONNEL DEVELOPMENT COMMITTEE
SELECTION RATING STANDARD FOR PROFESSIONAL EMPLOYEES
Title of the Name / Office / Rating

Course/Duration Standard
Item Standard Criteria Seminar/Venue and Rating Remarks
Sponsoring Agency
1. Performance 20%
2. Educational Attainment
a. College Graduate 10%
b. Masteral 5%
c. Doctoral 5%
3. Training relevant to the course 15%
Experience relevant to the
4. 15%
course
5. Human Relations 10%
6. Leadership Qualities 10%
7. Length of Service 10%
TOTAL SCORE 100%
Chairperson Deputy Chairperson Member Member Member
Member Member Member Member
AS-SDD-PDC/FS-004
SCHOLARSHIP SERVICE CONTRACT
The Government of the Philippines through the _______________________

(Agency/Office)
represented by _____________________________________with principal office at,

(Head of Agency/Office)
____________________________________________________________________,
(Office Address)
hereinafter referred to as the GRANTOR; _________________________________,

(Name of Scholar)
of legal age, Filipino, single, presently residing at
____________________________________________________________________,
(Home Address)
hereinafter referred to as the GRANTEE and; _______________________________

(Relation of Scholar)
of legal age, Filipino, single, presently residing at
___________________________________________________________________.
(Home Address)
hereinafter referred to as the GUARANTOR.
W I T N E S S E T H:
That pursuant to the provision of E. O. 129 as amended and in consideration of the
grant and acceptance by the GRANTEE of a scholarship/training award to undergo on
(Title of the Program)
official time a program entitled __________________________________________________
from _________, to ______________, the GRANTEE hereby agrees to fulfill the
following terms and conditions:
1. That the GRANTEE shall keep up with the standards of scholarship or award;
2. That the GRANTEE shall conduct herself in a manner as not to bring disgrace
or dishonor to herself and or her country;
3. That the GRANTEE shall submit to the head of her Office and to the Special
Committee on Scholarships (SCS) at the end of each term, her official transcript
of grades, certificate of performance or its equivalent;
4. That, if there is sufficient reason for the extension of the GRANTEE’s original
scholarship / training / award, she shall submit a formal request to her agency,
with justification and recommendation from her Program Adviser,
six (6) months prior to the expiration of her travel authority/validity of the
passport. It is understood that approval of the extension shall be made only upon
the GRANTEE’s agency to SCS and upon the GRANTEE’s execution of a
supplementary training/scholarship contract covering the extension period;
5. That the GRANTEE shall return immediately to the Philippines and report to
her Office upon the completion or termination of her scholarship, fellowship or
training grant;
6. That the GRANTEE shall submit to her Office, the Special Committee on
Scholarships (SCS) and to other concerned office, a completion report on her
training/scholarship within sixty (60) days her return to duty, as per attached
outline;
7. That the GRANTEE shall serve her Office or any government office or
instrumentality for the period of _________ years as exigencies of the service
require per section 2 of E.O. 367;
8. That the GRANTEE accepts the value of the following as follows:
a) Transportation P _______ ¥ __________

(GOP; Local and International)
Pre-departure Expenses P _______
1,500.00
b) Tuition fees and other fees P ________ ¥ __________
c) Allowances (GOP and Sponsor) P _________ ¥ __________

Clothing P _________ ¥ __________
Living/Stipends P _________ ¥ __________
Establishments P _________ ¥ __________
Books P _________ ¥ __________
Shipping ¥ __________
d) Salaries, other Emoluments and 
P _________ ¥ __________
Adjustments
TOTAL P __________ ¥ __________
9. That should the GRANTEE fail to comply with the foregoing conditions
through her fault or willful neglect, resignation voluntary retirement and other
causes within her control, she shall refund to her Office the amount defrayed by
the Philippine Government and the sponsor as enumerated in Section 8.
Proportionate refund shall be allowed, provided that the GRANTEE has served
her office/agency at least 75 % of her total service obligation;
10. That the GRANTEE shall have a guarantor as her co-maker or co-signor in this
contract who shall assume full responsibility jointly and severally should she
fail to comply with the conditions set forth.
IN WITNESS THEREOF, we have hereunder set out hands this ___ day of
__________, 20__, at _________________________________________________.
ATTY. EMERSON S. CARLOS ENGR. ROSALITA M. BARDE

Head of Agency Name of Grantee
(GOP Representative)
REINA M. BARDE
Name of Guarantor
(Relative of the Grantee)
ACKNOWLEDGEMENT
REPUBLIC OF THE PHILIPPINES )

METRO MANILA ) S.S.
BEFORE ME, this ________ day of _______________, 2016 at the City of

_______________, Philippines, personally appeared __________________________
with Employee ID No. ________________ issued at _______________________
on ________________, and _____________________________ with Employee ID
No. _____________, issued at _______________________ on __________________,
known to me to be the same persons who executed the foregoing instrument and they
acknowledged to me that same is their free act and deed.
IN WITNESS WHEREOF, I have hereunto set my hand this ______________ day of

________________, 2016.
Doc. No. ______

Page No. ______
Book No. ______
Series of ______
AS-SDD-PDC/FS-012
Staff Development Division - Administrative Service
TRAINING RECORD
ATTENDANCE TO LOCAL/EXTERNAL TRAINING SEMINARS/CONVENTIONS AND OTHER RELATED ACTIVITIES
CY __________
TITLE OF PROGRAM PREPARED BY DATE / DURATION TRAINING FEE NAME OF EMPLOYEE/S POSITION OFFICE TRAINING PROVIDER LEGAL BASIS REMARKS
I. SPECIAL ORDER
1.
2.
3.
4.
5.
II. OFFICE ORDER

1.
2.
3.
4.
5.
_______________________________
HEAD OF THE OFFICE / CENTER / UNIT
AS-SDD-ANR-002
Staff Development Division - Administrative Service
TRAINING RECORD OF FOREIGN SCHOLARSHIP GRANTS / CONFERENCES / SUMMIT / STUDY TOUR / SPECIAL MISSIONS
ACTED UPON / PROCESSED / AVAILED
CY __________________
DONOR COUNTRY / PROGRAMME /
TITLE OF PROGRAM DATE / DURATION NAME OF SCHOLAR / NOMINEE/S OFFICE REMARKS LEGAL BASIS TOTAL
SPONSORING AGENCY
I. SHORT TERM COURSES
1.
2.
3.
4.
II. DIRECT INVITATION

1.
2.
3.
4.
II. LONG TERM COURSES

1.
2.
3.
4.
_______________________________
HEAD OF THE OFFICE / CENTER / UNIT
AS-SDD-ANR-001
COMPUTATION OF HONORARIA RATE OF RESOURCE PERSON
(Per DBM Budget Circular 2007-1)
Total Maximum Honorarium

Computation:
MSR min 1 month 1 day

= 2 X X (2) (No. of training hours per batch)
1 month 22 days 8 hours
*(MSR – Monthly Salary Rate)
SG 24 – Php. 64,416.00
Total Maximum Honorarium Computation:

MSR min 1 month 1 day
=2 X X (2) (4)
1 Mon 22 days 8 hours
= 2 Php. 64,416.00 X 1 month X 1 day (8)

22 days 8 hours
= 2 Php. 64,416.00 X 1 month X 1 day (8)
22 days 8 hours
= 2 Php. 64,416.00 X 1 day (8)
22 8 hours
= 2 [Php. 366.00] (8)
= Php. 732.00 (8)
= Php. 5,856.00
Php. 732.00 /hr.
Total Maximum Honorarium Computation:
Php. 64,416.00 1 month 1 day

=2 X X (8)
1 Mon 22 days 8 hours
= 2 [Php. 366.00] (4)
= Php. 732.00 (4)
= Php. 2,928.00
Php. 732.00 /hr.
1002
SUPPLY AND PROPERTY DIVISION
Purpose
The purpose of this procedure is to ensure that the acquisition, utilization and
disposition of supplies, materials and equipment needed by the Authority is on time,
sufficient and safeguarded pursuant to existing laws.
Scope
This procedure applies to all internal and external documents identified by the
organization as required by the quality management system.
DEFINITION OF TERMS AND ACRONYMS
Supply and Property Operational – Shows the overall supply and property
Procedures operation system of a government
agency/unit. It includes procedures in
Acquisition, Utilization and Disposal of
Properties of the Authority.
Unserviceable Property – Is a property that is not operational. It
may be economically repairable or beyond
economical repair.
Utilization – refers to the act of employing, enjoying
applying, converting supplies or property
for the purpose for which the same are
acquired.
Annual Procurement Plan – Refers to the itemized list prepared by
the head of the department or office
showing the kind, estimated quantity,
estimated cost, description of supplies or
property together with the balance on
hand, if any, required by the department of
office for the ensuing fiscal year.
Approved Budget for the Contract – Refers to the budget for the contract duly
(ABC) approved by the head of the Procuring
Entity, as provided for in the General
Appropriations Act and/or continuing
appropriations, in the case of National
Government Agencies; the Corporate
Budget for the contract approved by the
governing boards, pursuant to E.O. No.
518, series of 1979, in the case of
Government-Owned and/or Controlled
Corporations, Government Financial
Institutions and State Universities and
1003
Colleges; and the Budget for the contract
approved by the respective Sanggunian, in
the case of Local Government Units.
BAC – Refers to the Bids and Awards
Committee established in accordance with
Rule V of RA 9184.
BAC Secretariat – To assist the BAC in the conduct of its
functions, the Head of the Procuring Entity
shall create a Secretariat that will serve as
the main support unit of the Bac. The Head
of Procuring Entity may also designate an
existing organic office within the Agency to
serve as the Secretariat.
Bid – Refers to signed offer or proposal
submitted by the supplier, manufacturer,
distributor, contractor or consultant in
response to the Bidding Documents.
Bid Opening – The BAC shall publicly open all bids at
the same time, date and place specified in
the bidding documents.
Bidding Documents – Refers to documents issued by the
Procuring Entity as the basis for Bids,
furnishing all information necessary for a
prospective bidder to prepare a bid for the
Goods, Infrastructure Projects and/or
Consulting Services required by the
Procuring Entity.
Competitive Bidding – Refers to a method of procurement which
is open to participation by any interested
party and which consists of the following
processes; advertisement, pre-bid
conference, eligibility screening of
prospective bidders, receipt and opening
of bids, evaluation of bids, post –
qualification and award of contract, the
specific requirements and mechanics of
which shall be defined in the IRR of RA
9184.
Direct Contracting – Procurement of Goods of proprietary
nature, which can be obtained only from
the proprietary source i.e., when patents,
trade secrets and copyrights prohibit
others from manufacturing the same item.
1004
Disposal – Refers to the act of parting with,
alienation of or giving up of supplies or
property.
Equipment – Refers to all articles needed to outfit an
individual or organization which do not lose
their identity when used or applied. The
term refers to typewriters, adding
machines, computers, printers, vehicles,
weapons and other similar items.
Goods – Refers to all items, supplies, materials
and general support services, except
consulting services and infrastructure
project, which may be needed in the
transaction of public businesses or in the
pursuit of any government under-taking,
project or activity, whether in the nature of
equipment, furniture, stationery, materials
for construction, or personal property of
any kind, including non-personal or
contractual services such as the repair and
maintenance of equipment and furniture,
as well as trucking, hauling, janitorial,
security and related or analogous services,
as well as procurement of materials and
supplies provided by the procuring entity
for such services.
Hope – Refers to Head of the Procuring Entity or
the head of the agency or his duly
authorized official.
ICS – Inventory Custodian Slip
Inventory – Is an itemized list of supplies or property
on hand containing designation or
description of each specific article with
its valuation.
ITB – Refers to the Invitation to Bid
NOA – Refers to the Notice of Award
NTP – Refers to the Notice to Proceed
Offer – Is a proposal involving one or more items
in a tender
PAR - Property Acknowledgement Receipt
PhilGEPS – Means the Philippine Government
Electronic Procurement System. It serves
1005
as the primary source of information and
definition source of information on
government procurement.
PPE - Refers to Property, Plant and Equipment.
Properties with acquisition cost of ₱
50,000.00 and above.
PR – Refers to Purchase Request use in the
requisition of supplies or property not to be
carried in stock
Pre-Procurement Conference – Prior to the issuance of the Invitation to
Bid, the BAC is mandated to hold a pre-
procurement conference on each and
every procurement, except those contracts
below a certain level or amount specified in
the IRR, in which case, the holding of the
same is optional. This is done to access
the certificate of availability of funds, as
well as reviewing all relevant documents in
relation to their adherence to law.
Pre-Bid Conference – At least on pre-bid conference shall be
conducted for each procurement, unless
otherwise provided in the IRR. It shall
discuss among other things, the eligibility
requirements and the technical and
financial components of the contract to be
bid.
Procurement – Refers to the acquisition of Goods,
Consulting Services and the contracting for
Infrastructure Projects by the Procuring
Entity. Procurement shall also include the
lease of goods and real state. With respect
to real property, its procurement shall be
governed by the provisions of Republic Act
No. 8974, entitled” An Act to facilitate the
Acquisition of the Right-of-Way Site or
Location for National Government
Infrastructure Projects and for Other
Purposes”, and other applicable laws,
rules and regulations.
Purchase – Refers to the act of procuring or acquiring
supplies or property for a price.
Purchase Order – Is a contract between the government
and the suppliers or dealers for the delivery
of supplies at a stipulated amount and
1006
includes, among others, quantity, period
and mode of delivery, unit and total price
per item, and mode of payment.
Republic Act No. 9184 – An act providing for the modernization,
standardization and regulation of the
procurement activities of the Government
and for other purposes.
– This act shall also be known as the
“Government Procurement Reform Act”
RFQ - Refers to Request for Quotation.
RIS – Means Requisition and Issue Slip use in
the requisition of supplies or property
carried in stock.
Semi–Expandable Properties / - Properties with acquisition cost below
Items ₱ 50,000.00
Shopping – A method of Procurement whereby the
procuring Entity simply requests for the
submission of price quotations for readily
available off-the shelf Goods or
ordinary/regular equipment to be procured
directly from suppliers of known
qualification.
Small Value Procurement – Where the procurement does not fall
under shopping pursuant to Section 52 of
the IRR of RA 9184 and the amount
involved does not exceed the threshold
prescribed in Annex “H” of the said IRR.
Specification – Refers to technical description of
supplies or property being requisitioned or
ordered, which should be clear and
complete, including if necessary, the
specific uses therefore and how
acceptability thereof can be determined.
Waste Materials - Unserviceable semi-expandable
properties/items
- Old Spare parts from equipment and
vehicles.
1007
SUPPLY AND PROPERTY DIVISION
16 DBM APPROVED NOSCA POSITIONS
SUPPLY OFFICER V
SUPPLY OFFICER V
PROCUREMENT
SECTION
INVENTORY AND STORAGE ISSUE
1 Supply Officer III DISPOSAL SECTION SECTION
1 Supply Officer II 1 Supply Officer II 1 Supply Officer II
1 Computer Operator II 1 Computer Operator II 1 Storekeeper I
1 Buyer III 1 Storekeeper III
3 Buyer II 1 Storekeeper II
1 Clerk III
FUNCTIONS
Procurement  Procures materials and contract of services which are

Section deemed necessary for all activities associated with
requirements of various offices and operating units of
the Authority.
 Ensures that the acquisition of the required product

(goods and services) when and where needed, at
reasonable cost.
 Ensures that the procurement process is in

accordance with Republic Act No. 9184 and its
implementing Rules and Regulations and other legal
and regulatory provisions regarding the procurement
of goods and/or services.
 Performs BAC Secretariat ad hoc functions such as

preparation of the following document;
1. Invitation to Bid (ITB)

2. BAC Resolution
3. Notice of Award (NOA)
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4. Notice to Proceed (NTP)
5. Abstract of Bids / Quotation
6. Request for Quotations
7. Contract/Purchase Order among others
Inventory and  Supervises the receipt, control and issuance of

Disposal Section equipment and semi-expendable items.
 Inspects all equipment purchased with regards to

specifications, serial number and model as called for in
the approved Purchase Order.
 Process and issues the following documents relative to

the accountability of the Authority’s officials and
employees:
a. Property Clearance
b. Inventory Custodian Slip (ICS)
c. Property Acknowledgement Receipt (PAR)
d. Gate Pass
 Ensures that all equipment of the Authority are covered

by PAR/ICS before its issuance to accountable
employees.
 Conduct periodic inventory of properties and

equipment of the Authority.
 Reconciles the inventory record with the book of

accounts maintained by the Accounting Division.
 Conducts disposal procedure for unserviceable

properties and equipment.
Storage and Issue  Receives and inspects delivery of supplies and

Section materials procured from Procurement Service-
Department of Budget and Management (PS-DBM) in
accordance with the specification in the approved
Purchase Order.
 Responsible for the proper handling and storage of

stocks to ensure that all supplies, equipment and
spare parts are stored, labelled, tagged and preserved
in a manner that will ease traceability and are readily
available.
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 Ensure the availability and readiness of supplies and
materials for issuance to various offices.
 Maintains updated records of deliveries and issuances

of supplies and materials purchased by the Authority
 Prepares and submits monthly Report of Supplies and

Materials Issued (RSMI) and Report on Physical Count
of Inventory (RPCI) to the Accounting Division.
PURCHASING PROCESS
ISO 9001:2008 Clause 7.4.1. GQMSS Guideline 7.4 Purchasing in

Purchasing Process public sector organizations
The organization shall ensure that the The purchasing process of the public
purchased product conforms to specified sector organization should be performed
purchase requirements. The type and in accordance with R.A. 9184 or the
extent of control applied to the supplier Government Procurement Reform Act
and the purchased product shall be and other legal and regulatory provisions
dependent upon the effect of the regarding the procurement of goods
purchased product on subsequent and/or services.
product realization or the final product.
GQMSS Guideline 7.4.1. Purchasing
Public sector organizations should

determine the type and scope of control
to be applied to its suppliers and their
goods/services. This in turn depends on
the impact that the purchased goods or
services can have on the public sector
organization’s own service provision, and
on the previous demonstrated
performance of the supplier. For service
providers, it is necessary, that a periodic
evaluation of supplier performance be
undertaken, the documentation of which
shall be input to management review
(5.6.2)
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As a support process, purchasing’s primary objective is to ensure the acquisition of
the required products (goods and services) when and where needed, at reasonable
cost. In order to achieve this, purchasing activities should ensure that:
 The required goods/services are correctly identified and completely specified.
 Suppliers capability of providing the required goods/services at reasonable cost

are identified and selected.
 Purchasing information is effectively communicated between the Requesting

Unit, the Purchasing Unit and the Supplier.
 The goods/services delivered conform to requirements.
The type and extent of purchasing control depends on the nature of the
products/services being procured and their subsequent effect on Agency’s operations,
products and services. Control provisions may include but are not limited to
combinations of the following:
Nature of Purchase Control Provision

High-value of project, lot or individual
items.
Review of the purchase requisition by a
Technical Committee; review/approval of
the purchase requisition by the Bids and
Technical, economic or financial
Awards Committee (BAC) and/or by
soundness of the purchase needs to be
appropriate levels of Authority.
ensured; Purchase may seriously affect
Agency operations.
Low value lot or individual items (e.g.,

basic office supplies).
Quality goods can be determined upon Inspection by sampling upon delivery.
delivery, with some allowance for non-
complying items; Individual items may
not seriously affect Agency operations.
High value lot or individual items (e.g.,

critical spare parts and IT
components).
Quality goods can be determined upon 100% inspection upon delivery
delivery, with some allowance for non-
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Nature of Purchase Control Provision
Low value lot or individual items (e.g.,
sealed medical supplies).
Certificate of Inspection/Certificate of
Quality goods can be determined upon Analysis provided by the supplier upon
delivery, with some allowance for non- delivery.
High value lot or individual items (e.g.,

sealed medicines). Certificate of Inspection/Certificate of
Analysis provided by the supplier upon
Quality goods can be determined upon delivery, supported by periodic supplier
delivery, with some allowance for non- audits and/or supplier performance
complying items; Individual items may results.
Qualification of supplier to deliver

Goods/services acquired may pose a goods/services (supplier accreditation
health/safety risk to the requisitioning and/or certification), supported by
unit or the citizens (general public) supplier audits and/or supplier
performance results.
High value lot or individual items. Verification of purchase requisition

Availability of funds to pay for against budget provisions (Annual
goods/services needs to be ensured. Procurement Plan)
To be effective, these controls should be built into the purchasing process at relevant
steps. Records of implementation of controls should be maintained; effectiveness of
implementation should be periodically evaluated (e.g., Through management reviews
and audits).
The purchasing process is supported by PhilGEPS. An Agency should ensure that:
 The needed information and communication technology infrastructure are

secure and available. This includes telecom linkages to PhilGEPS, networks,
as well as computers.
 Agency personnel who need to access PhilGEPS have been properly identified
and their respective access rights defined and controlled.
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The performance standards for the purchasing process should be set, measured,
monitored and periodically evaluated to identify opportunities for improvement.
Measures may include but are not limited to the following:
 Purchasing Cycle Time – Number of days from the preparation of the Purchase
Requisition to the delivery of the goods/services requested.
 Purchasing Service Level – Percent (%) of requisitions served within the

standard Purchasing Cycle Time.
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EVALUATION AND SELECTION OF SUPPLIERS
ISO 9001:2008 GQMSS Guideline 7.4.1 Purchasing process

Clause 7.4.1
Purchasing process The invitation to become a supplier of public sector
organization should be open, accessible, widely
published and contain the necessary purchasing
The organization shall information (7.4.2)
evaluate and select suppliers
base on their ability to supply
product in accordance with The public sector organization should clearly
the organization’s for identify its requirements for the goods and services
selection, evaluation and re- to be purchased. The public sector organization
evaluation shall be should be clear that their responsibility depends on
established. Records of the the specifications and conditions previously
results of evaluations and any established in contracts and agreements. For new
necessary actions arising suppliers, it may be convenient to include a test
from the evaluation shall be period or pilot scheme before final supplier approval
maintained. is granted.
The public sector organization should establish the

minimum reliability requirements (including
requirements for the supplier’s quality management
system, where necessary) that the suppliers shall
meet to assure the quality of the provided service.
These basic requirements/criteria need to be
contained in the Philippine Standard Bidding
Document to be distributed to interested bidders
and posted in the Philippine Government Electronic
Procurement System (PhilGEPS). R.A. 9184 also
requires the posting of the winning bid in the
PhilGEPS.
The Public sector organization should maintain up-

to-date information on its suppliers, evaluated on
their ability to comply with purchasing requirements
both in terms of conformity of the goods and
services provided and delivery performance. This
list could serve as a basis for suppliers may include,
for example, the following:
 Compliance with applicable regulations
(legal and fiscal aspects);
 Technical and administrative policy;
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 Economic capability;
 If the supplier has evaluations from third

parties or if they have a quality management
system that meets the requirements of ISO
9001:2000,
 Suppliers past performance record.
NOTE: The ISO informational brochure “ISO

9001:2000 – What does it mean in the Supply
Chain? Provides more detailed explanations about
supplier evaluations and claims of conformity to ISO
9001:2000.
An Agency should normally purchase only from accredited suppliers, such as those
registered under PhilGEPS. The PhilGEPS website includes links to a list of registered
Suppliers.
The Agency may maintain a separate list of suppliers (who are not on the PhilGEPS
list) for non-critical, low-value, small-volume items. Where the Agency accredits its
own suppliers, accreditation should consider specific criteria which may include:
 Compliance to legal requirements (e.g., business registrations)
 Financial capability (e.g., significant asset base, consistent positive financial

performance)
 Ability to supply the goods/services needed (e.g., available inventory of goods,

or technical competence of services)
 Positive feedback on past performance from previous customers/citizens)
Evaluation against these criteria should be done prior to the first purchase from a
supplier. Evaluation may be accomplished through one or more of the following:
 Review of documentary evidence submitted by suppliers
 Evaluation of compliance of suppliers’ product samples or service

demonstrations to the Agency’s requirements
 Audit of the supplier’s facilities and processes/systems, conducted by the

Agency itself or by a 3rd party.
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GENERAL ADMINISTRATIVE SERVICES DIVISION
I. INTRODUCTION
General Administrative Services Division is one of the six (6) sub offices under
the Office of the Administrative Service – MMDA.
The Division’s main function is to provide general services including conducting
inspections, undertaking urgent repairs, responding to staff/employee or office
requests, Issuance of gas coupons (for all service vehicles & equipment used in
the operations of the agency), Carpooling (providing service vehicles/ drivers to
other offices in performing their assigned task/projects), Renewal of Insurance and
Registration, Repair & Maintenance (vehicles under Proper), Issuance of
lubricants, Inspection and Certification and performing other building maintenance
services (such as: Air Conditioning, Electrical & Telephone system, Painting,
Plumbing, Printing operation and other services that maybe assigned from time to
time), and at the same time ensure the safety of clients and employees of the
Authority. The Division also performs in emergency tasks for incidental field
projects and programs which call for its manpower expertise and resources.
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VI. OBJECTIVES
a. To control costs and budget (To ensure everything works effectively).

b. To comply with regulations (Making sure there are adequate safety
guards in place on all machines)
c. To plan maintenance work (Scheduling of maintenance jobs ahead of
time).
d. To ensure personnel safety (ensuring the safety of all personnel, inside
and outside of the maintenance department).
e. To minimize equipment failure (Maintenance technicians must be able
to stay on top of preventive maintenance to keep machines running so
that failure and production interruptions are minimized.
f. To continually develop and improve upon policies, procedures, and
standards that lead to better maintained equipment and cost reduction
g. To improve the facilities depending upon the development that is taking
place in the building.
h. To provide service vehicles / drivers to other offices in performing their
assigned task/projects.
i. To guarantee quality service for repair & maintenance of all vehicles
under Proper and all mobile patrol service vehicles and motorcycles.
j. To ensure timely processing of Gas Coupons for all service vehicles &
equipment’s use in the operation of the agency.
k. To safeguard vehicle insurance and registration.
l. To ensure timely processing of received documents especially Pre/Post
Repair Inspection / Certification.
m. To issue Lubricant as part of Repair & Preventive Maintenance of all
MMDA vehicles.
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VII. DEFINITION OF TERMS
3.1 . Gas Coupon – a type of paper that serves as Purchase Order to be
presented to accredited gas stations for the issuance of fuel.
3.2 . Lubricant – a substance, such as oil or grease used for minimizing friction
of engine.
3.3 . Gas Allocation – amount of gas assigned to a particular vehicle.
3.4 . Stencil – a procedure of obtaining an impression of a motor vehicle’s
engine and chassis number.
3.5 . Trip Ticket – or Vehicle Dispatch Sheet is a document includes the date,
trip, pick up and destination location and the VDS no. It is use to deploy the
driver and vehicle.
3.6 . Official Receipt (OR) – refers to the document issued by LTO, a receipt
serving as a proof that the owner has paid for the vehicle registration.
3.7 . Certificate of Registration (CR) – refers to the document issued by LTO,
a certificate confirms the ownerships (indicated owners full name and
address) towards the vehicle.
3.8 . Certificate of Cover (COC) – a requirement for LTO registration it is
showed to LTO upon registration as a proof that the motor vehicle has third
party insurance cover.
3.9 . History Card – a card or file that use to keep a record of information about
vehicle.
VIII. ACRONYMS
VDS – Vehicle Dispatch Sheet

LTO – Land Transportation Office
GSIS – Government Service Insurance System
COC – Certificate of Cover
MR – Material Requisition
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IX. ORGANIZATION, RESPONSIBILITIES, DUTIES AND FUNCTION
9.1. ORGANIZATIONAL CHARTS
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TRANSPORT SECTION
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9.2. RESPONSIBILITIES OF THE DIVISION
BUILDING REPAIR AND MAINTENANCE SERVICE
o Day to Day Repairs - Day to day repairs include service repairs

which arises from time to time in the services of the buildings
such as in plumbing works, water & electrical supply, etc.
Examples of repairs are: removing / de clogging of urinals,
drainage pipes, manholes, restoration of water supply,
replacement of busted lights, blown fuses, repairs of faulty
switches, watering of plants, hedge cutting, sweeping of leaf
falls etc. The purpose of this maintenance service is to ensure
satisfactory continuous functioning of various services in the
buildings.
o Annual Repairs – This maintenance service is carried out to

maintain the aesthetics of buildings and services as well as to
preserve their life, some works like white washing, distempering,
painting, cleaning of lines, tanks etc. are carried out periodically.
These works are planned on year to year basis.
o Special Repairs - Special repairs of building are undertaken to

replace the existing parts of buildings and services which get
deteriorated on ageing of buildings. It is necessary to prevent the
structure & services from deterioration and restore it back to its
original conditions to the extent possible.
o Additions and Alterations - The works of additions/alterations are

carried out in buildings to suit the special requirements of
occupants for functional efficiency.
o Preventive Maintenance - Preventive maintenance is carried out

to avoid breakdown of machinery and occurrence of
maintenance problems in buildings and services. Works of
preventive maintenance are carried out on the basis of regular
inspection survey.
o All request for service vehicle to be accommodated on time and on the day
of trip dependent to the inventory/ availability of service vehicles.
o To issue gas coupon for all request within schedule and exact allocation.
o Immediate quality repair and maintenance job done on all vehicles upon
availability of parts/ supply.
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o 95% of total vehicles and equipment/s registration renewed complying to
LTO guidelines.
o To issue lubricants for all request within the date and exact quantity.
o To have 100% updated, honest and accurate records of Past Repair within
prescribed period.
9.3. DUTIES AND FUNCTION
ADMINISTRATIVE OFFICER V / Head GASD

 Supervise and coordinates all administrative service functions of
subordinate’s employees and functional supervision over staff personnel in
all offices.
 Formulates and develops administrative policies and procedure.
 Review plans and cost estimates for the proposal project requested by
various offices.
 Inspect the on-going projects of the Authority.
 Administer the activities of the personnel of the division in the performance
of their duties and function, and see to it that the given task is properly
accomplished.
 Submit periodic reports to the Director of Administrative Service on the status
of the activities, programs and projects of the division.
ADMINISTRATIVE OFFICER IV – Section Head for Transport Group

 Supervise the Transport Section Personnel.
 Provide an effective Transport Management and vehicular needed to all
officials and employee.
 Supervise and control issuance of gas coupons and fuel allocation.
 Supervise preparation of insurance and registration of all service vehicles of
the Authority.
 Supervise/monitor and inspection of repair maintenance of the service
vehicle & equipment of the agency.
ADMINISTRATIVE OFFICER III – Section Head for Building and Ground

Maintenance Group
 Assist the Head of GASD in handling and supervising pertaining to civil,
electrical, telephone and air conditioning works
 Assist the Head of GASD on matters to the operations of projects activities
of the Division.
 Supervise / inspect various projects of GASD.
 Prepare detailed plan, structural plans and cost estimates.
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 Coordinates with the end user of the proposed project being requested by
the various offices as instructed by the Head of GASD.
 Inspect the on-going projects and submit reports to the Head of GASD.
ADMINISTRATIVE OFFICER II
 Assist the Head of GASD in the development and implementation of
policies and procedure.
 Assist in the administration of personnel, management and records
maintenance.
 Coordinate with the different offices/services regarding administrative
matters and conduct necessary follow ups and submit recommendation for
action.
 Prepare and submit reports on monthly, quarterly and semi-annual and
annual basis.
 Assist the Head of GASD on matters to administrative works.
 Guides in public relations work and does other duties that maybe assigned
from time to time.
ADMINISTRATIVE STAFF
Administrative Assistant
 Answer and direct phone calls.
 Assist in the preparation of regularly project activities of the division.
 Update and maintain office policies and procedures.
 Develop and maintain a filing system.
Computer Operator
 Provides data by operating a computer.
 Determines sequence of operations by studying production schedule.
 Performs defined tasks per documented instructions/processes.
 Prepares equipment for operations by accessing software in computer.
Clerk
 Responsible in the systematic control of receiving and releasing of incoming
and outgoing communication pertaining to the division.
 Performs administrative researches and technical duties which assists the
division in reaching or implementing substantive decision.
 Responsible in the requisition and distribution of supplies and materials and
equipment needed by the office.
 Assist the Head of GASD pertaining to the project activities of the division.
 And perform other function that maybe assigned from time to time.
 Supervise the transaction/s of Liaison Officer for GSIS Insurance and
Liaison Officer for LTO Registration.
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 Records all incoming and assist for the preparation of MMDA vehicle
Registration. Compile and release all Vehicle Registration & their
corresponding Stickers.
 Release Plate numbers of vehicles to designated End-User's if possible.
 Consolidate, Prepares & Follow-up's Overtime.
 Receives / Pick up Daily Time Records (DTR) of all Transport Unit's
personnel from different offices / department.
 Checked and complied all the requirements needed before submitting it to
accounting office for processing.
Messenger
 Collects and delivers intra and inter-office correspondences, documents,
memoranda, reports, voucher and other supplies and materials.
 Perform simple clerical task such as filing and sorting of mail and other
communications.
 Keeps records of deliveries and receipt of small stock of office supplies.
 Follows up papers and other documents for processing and appropriate
action by other offices.
 Assist in the receiving and releasing of documents.
 Process and prepare the Daily Time Records (DTR) of all GASD personnel
(Permanent / Casual / Job Order & OYSTER).
ELECTRICAL WORKS SECTION
Electrician General Foreman

 Install, examine, replace or repair electrical wiring, receptacles, switch
boxes, conduits, feeders, lighting fixtures and other electrical components.
 Test electrical equipment and components for continuity, current, voltage
and resistance.
 Maintain, repair, install and test switch-gear, transformers, switchboard
meters.
 Troubleshoot, maintain and repair, electrical and low voltage control systems
and other related devices.
 Delegate tasks and responsibilities to group members.
 Supervise and train apprentices on the job, as required.
 Maintain a safe work environment by adhering to all company guidelines and
OSHA safety requirements and also through reporting violations of policies,
procedures and guidelines to immediate supervisor.
 Gathering required material.
 Inspect jobs upon completion and ensure areas are clean.
 Detect needed repairs on buildings, grounds, and equipment following
established inspection procedures.
 Respond to emergency calls as needed.
 Submit report to the Assistant Head for electrical works of GASD.
1038
 Perform other tasks that maybe assigned from time to time.
Electrician Foreman
 Inspecting and testing electrical equipment to ensure that it is safe and
operating correctly, including light fixtures, smoke detectors, fire alarms,
wiring, circuit breakers, transformers, and grounding systems.
 Supervising work crews in the installation, repair, or maintenance of electrical
systems, including installation of electrical wiring, conduits, transformers,
lighting, switches, breakers, fuses, power lines, junction boxes, etc.
 Coordinating the work of other contractors on site who are not directly
involved in the electrical work.
 Recommending changes to electrical designs to ensure that they meet local
codes and standards.
 Estimating materials needed for projects and ordering supplies from
suppliers
Electrician
 Install, maintain, and enhance electrical systems and components, including
fuses, lights, and wiring.
 Inspect, test, and diagnose issues with electrical systems and components.
 24 hours’ rotation duty electrician and troubleshooter in case of emergency
within the MMDA buildings, including the base offices of the Authority.
Telephone Technician
 Responsible for repairing, installing, modifying, and upgrading
telecommunications systems and related equipment.
 Running routine tests on telecommunications systems to ensure that all
components are functioning at optimal levels.
 Performing diagnostic testing on problematic telecommunications systems to
identify and resolve various technical faults.
 Performing temporary fixes until extensive repair work can be done at a later
date.
 Checking all wiring work done to ensure that there are no exposed cables.
 Ordering replacement components for telecommunications equipment and
devices from suitable vendors.
Air conditioning Technician

 Respond to calls from office who needed repair and maintenance on their air
conditioners.
 Ask questions to determine the nature of the problem and make mental notes
to choose the correct tools to take along.
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 Write down a list of materials and supplies needed for installation purposes
and either purchase them or ask customers to buy them, depending on the
contract.
 Do the installation of types of air conditioners in various office and buildings
by following standard installation protocols.
 Test installed air conditioners to ensure that they are in proper working
condition.
 Repair air conditioning units by performing analysis and troubleshooting
activities.
 Perform maintenance activities such as cleaning AC grills and filters on
installed air conditioning systems.
 Replace AC systems that are not in a fixable condition.
Laborer
 Assist in every projects activities of the division.
 Perform other tasks that maybe assigned from time to time.
REPRODUCTION WORKS SECTION
Reproduction / Printing Machine Operator

 Perform in the reproduction/printing of office documents.
 Monitor the number of pieces/volumes reproduce.
 Do the regular cleaning of Reproduction room.
 Do the minor troubleshooting and repair of machines.
 Assist the Supplier of machines in case of major troubleshooting and
repair
CIVIL WORKS SECTION
Construction and Maintenance General Foreman

 Assist the Assistant Head for civil works on matters pertaining to civil works.
 Supervise the duties and responsibilities of Carpenter, Mason, Painter,
Plumber and Laborer.
 Submit report to the Assistant Head for civil works of GASD.
Carpenter/Mason
 Do the general repair maintenance on carpentry and masonry works.
 Do the fabrication and installation cabinets, tables and other office furniture.
 Do the carpentry and masonry maintenance of MMDA buildings, including
the base offices of the Authority.
Welder
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 Do the general repair maintenance on welding, steel and iron works.
 Do the installation of grills and other frames.
 Do the welding maintenance within the MMDA buildings, including the base
offices of the Authority.
Painter
 Do the general repair maintenance on painting works.
 Do the painting of cabinets, tables and other office furniture.
 Do the painting maintenance of MMDA buildings, including the base offices
of the Authority.
Plumber
 Do the general repair maintenance on plumbing works.
 Do the installation of new waterline and plumbing fixtures.
 Do the plumbing maintenance of MMDA buildings, including the base
offices of the Authority.
UTILITY WORKS SECTION
Asst. Section Head for Utility Works

 Assist the Head of GASD pertaining to utility works.
 Supervise the Utility Workers, Sweepers, Haulers and Elevator Operators.
 Supervise the operation of Reproduction area.
 Prepare and submit reports to the Head of GASD for the function of Utility
workers, elevator and reproduction operator.
 Supervise cleaning maintenance and orderliness of all premises of the
Authority.
Utility Foreman
 Assist the Assistant Head for Utility Works in a variety of general cleaning
maintenance of facilities, offices, buildings and grounds.
 Report repair and maintenance needs to proper personnel and assist
maintenance personnel as assigned.
 Perform other duties as assigned.
Utility Workers / Cleaner

 Keeps buildings, offices its surrounding area, furniture and equipment clean and
orderly.
 Collects and dump garbage
 Do the general cleaning of common CR, hallways and other areas within and
outside the building of MMDA.
 Regular floor polisher of assigned area.
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 Cleans the office assigned to him/her as per request by the Officials/Chief within
the area.
Sweeper
 Do the general sweeping of the premises of the MMDA buildings.
 Do the maintenance of cleanliness and orderliness within the area assigned to
him / her.
Hauler
 Hauls and transfer office furniture, equipment records and supplies.
 Hauling of trash/scrap materials in all common Comfort Rooms and area
assigned to him/her.
 Maintain the cleanliness and orderliness within the premises.
Elevator Operator
 Do the general operation of elevator.
 Maintain the regular cleanliness and orderliness of the elevator area.
TRANSPORT SECTION
Liaison Officer
 Responsible for the Renewal of Vehicle Registration including preparation of
Documents & stencils & also inspections needed for LTO.
 Registration of Newly Acquired service vehicles, heavy equipment, and
motorcycles including PNP Clearance and Stock Report.
Mechanic III (Motor pool Chief)

 Supervise the Repair & Maintenance Group and the Pre-Post Repair
Documentation.
 Summarized the list of equipment’s, furniture’s & Fixtures, materials etc. for the
Purchase Request/s (PR) creation that is needed for the Repair & Maintenance
of vehicles and Transport Unit Office.
 Log and tally all the receipts (against the petty cash) that the Chief Mechanic
collected in buying parts and other materials needed on a repair or
maintenance.
 Inspect and analyze vehicles, equipment etc. and suggest what action/s should
be done.
 Coordinate with other departments / offices regarding the rules and regulations
implemented for the Repair & Maintenance of every vehicle.
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Mechanic II
 Conduct the Repair & Maintenance for vehicles.
 Prepare Job Orders
 Assist GASD in conducting the Repair & Maintenance for MMDA offices like
repair on simulator, elevator, Gen. set etc.
Dispatcher
 Supervise Carpooling / Dispatch.
 Answers vehicle request/s from other departments / offices thru telephones.
 Prepares / Fill up Vehicle Dispatch Sheet/s based on the request of each and
every office as long as there are vehicles & drivers available.
 Handles Preventive Maintenance Checklist for Transport Unit's Vehicles.
 Monitors Lubricant Issuance.
Driver
 Conducts daily check up on Transport Unit's Vehicles for Preventive
Maintenance purposes.
 Coordinates with Mechanics if Repair & Maintenance is applicable.
 Drives vehicles to fulfill the request/s of the passenger/s (Depend on the Item /
Designation).
 Ensures the safety of the passenger during and after their travel.
Carpooling Group
 Acts on request for availability of vehicles and drivers by concerned office.
 Dispatches and deploys vehicles and driving by concerned office.
Repair and Maintenance Group

 Perform the Repair & Maintenance of vehicles under Proper, Transport Section
– GASD and as per request of some offices under Operations.
 Perform the Repair & Maintenance of Motorcycles under Traffic Discipline
Office (TDO) by which perform escorting and communication job.
Issuance of Gas Coupons Group

 Evaluates Trip Ticket and Fuel request with regards to allocation.
 Systematic & Controlled Issuance of Gas Coupons for fuel withdrawals.
Renewal of Vehicles Registration and Insurance Group

 Preparation & updating of Master list as reference for Policy Request, Gathering
of Stencils and Vouchers preparations.
 Make request for Schedule of Inspection/Smoke Emissions on LTO.
 Payment on GSIS & LTO.
1043
 Distribution of renewed “Official Receipt (O.R.).
Conduct Pre-Repair and Post-Repair Inspection Group

 Conducts review of History Card and Actual Technical Inspection of Vehicles/
Equipment’s to be repair, then recommendation as one of requirements on
approval of “PR”.
 Conducts Actual Technical Inspection/ Verification of Repair/ Installation and
Updating of History Card as one of requirement on Payment of supplies or
Services.
1044
X. OPERATING PROCEDURES AND WORK FLOW
10.1. CONSTRUCTION REQUEST
1. Requisitioner must submit a letter of request (Field Office)

 Request for construction of office and others.
 Request for general repair and maintenance of office,
electrical, air conditioning system and plumbing fixtures.
2. GASD Staff received and record the request letter from the
requisitioner and forward to the Head of Office.
3. Head of GASD will relay to the Assistant Section Head for
Construction, Repair and Maintenance for inspection and cost
estimate.
 Cost Estimate
 Preparation of Requisition Issue Slip (R.I.S.) / Purchase
Request for items/materials needed for the project.
 Endorse to the Supply Division for Purchase Order
 Received materials from supplier.
 Start the project or do the request.
1045
10.2. BILLS AND PAYMENT REQUEST
1. Utilities Service Provider (PLDT / Maynilad & Manila Water) – must

submit the Statement of Account (SOA)/ Billing Statement.
2. GASD Staff / processor will receive and records the SOA / Billing
Statement from Utilities Service Provider.
 Prepare the Voucher for payment
 For initial of GASD Head
 Bar code
3. The processor transmits the voucher for signature of:
 End User
 Budget
 Accounting
 Finance
 OGM
4. Preparation of Cheque for payment at Finance Division/
5. Voucher and Cheque for Chairman’s signature.
6. Releasing of Cheque at Finance Division.
1046
10.3. MAINTENANCE REQUEST
1. Receive request thru (Phone call / walk-in / letters).

2. GASD Staff received and record the request from the requisitioner
and forward / relay the request to the Lead man.
3. The lead man inspects, proceed to GASD storage and make a
request (supplies & materials), needed in the maintenance
request.
 Received materials from storage room
 Start the maintenance works or do the request.
1047
10.4. REQUEST OF PHOTOCOPY/RISO
1. Requisitioner requesting for photo copying their documents are advice to:
 Bring their own bond paper for photo copying their documents.
 Write down their details (name, date & time of request, name of their
office, signature and no. of documents requested to duplicated) in the
Official logbook of GASD Reproduction Room.
 The operator will do the request.
2. If, the request is RISO.

 The requisitioner must fill up the form and attached it to the documents
or form to be RISO.
 Number of copies of documents must be indicated in the RISO form
(minimum of two (2) reams per documents is required).
 RISO must be signed by the Head of GASD.
 Upon approval, the operator will do the request.
 After the printing works is done, the operator will call the requisitiner
for pick-up.
1048
10.5 Carpooling
1. Requisitioner must submit trip ticket at least one (1) day before the
schedule of travel.
 Trip ticket must specify purpose destination and time of departure
 Trip ticket must be signed by head of office
 For travel outside Metro Manila, trip ticket must be approved by
the Chairman or the General Manager or the AGM for Finance.
2. Dispatcher will have received trip ticket from the requisitioner and
aside from the trip ticket requisitioner will also relay the number of
passenger & other load to bring.
3. Dispatcher will assign the Driver and which vehicles will be use.
 Granting of request is based on first come first serve policy.
 Dispatcher must immediately inform the requisitioner if there is or
no vehicle or driver available.
 For trips outside Metro Manila requisitioner will shoulder all toll
fee.
4. The Dispatcher will endorse the trip ticket to Driver for Check-up and
preparations for travel/dispatch.
1049
10.6. REPAIR AND MAINTENANCE
1. Transport Section informed by the end-user their complains/ observations

together with the subject vehicle.
 Sometimes for repair vehicle need to be towed to Transport Section
Motor pool
2. Transport mechanics troubleshoot the vehicle.
3. Job order form was then accomplished and signed by mechanic & end-
user.
4. Request for replacement parts/material is then made either by means of
PR, Reimbursement or Replenishments.
 When material/parts needed arrived
5. Mechanics repair and replace defective parts.
 Sometimes repair is done at the end-user’s place.
6. Test Drive/ Brake in (If necessary) by the mechanics. (If ok).
7. Repaired vehicle was then endorsed to end user for farther testing/
evaluation/ observation/ brake in (if necessary).
1050
10.7. GAS COUPON ISSUANCE
1. End-user submit previous Vehicle Dispatch Sheet (VDS)/ Trip ticket &
Fuel Issuance Request (FIR).
2. Transport Section check all signature and entry on the VDS & FIR. (If ok)
3. Transport Section will issue “gas coupon’’ based on weekly allocation.
4. Recording gas coupon and assigning of control number for fuel request.
5. Encoding of Fuel Request/Gas Coupon Issued and date of gas up.
6. Gas Coupon issue with attachments is then endorsed to end-user for
Head of Office signature.
7. Gas Coupon with attachment is now endorse to end user for gas up.
8. End-user shall gas up at accredited gas stations.
9. Gas Station submit the billing to Transport Section for evaluation
including attachments.
10. Endorse the billing to Transport Section Head signature for
recommendation of payment.
11. Forward the billing to Supply & Property Division (SPD) for the start of
Payment Process.
1051
10. 8. ISSUANCE OF LUBRICANTS
1. Request and Issue Slip (RIS) received by Transport Section.

 Must be signed by the requisitioner end-user and approved by the Head
of Office.
2. RIS verification by the Transport Section
 See records if the previous request interval is within 3 months minimum
for change oil.
 Check if the vehicle is included on the allocations.
 Check interval of request on oil replenishment.
3. Requisitioner will sign both at RIS and logbook as received.
4. Issuance of lubricants to requisitioner/ End-user.
1052
10. 9. RENEWAL OF VEHICLES REGISTRATION
1. Preparation of Vehicles Masterlist by ending (“1” to “0”) (Jan. – Oct.).
2. Request for the policy, via email (GSIS Insurance Premium) (Proper &
FCSMO)
3. GSIS office replied for the Policy ID no. of MMDA Vehicles (by ending “1” to
“0”)
4. Preparation of voucher for the payment of Insurance Premium (Proper &
FCSMO)
5. Payment of Insurance Premium (GSIS, Pasay City) (Proper & FCSMO)
6. Issuance of COC (Certificate of Cover) by the GSIS, attached as supporting
papers by the LTO (per vehicle)
7. Gather the stencil for all units, by ending (“1” to “0”)
 Advise the end-user to submit the stencils 2 months before the respective
date to avoid penalties.
8. Request for the Inspection/ Smoke Emission Test schedule by LTO.
9. Preparation of voucher for the payment of renewal of registration (Proper &
FCSMO)
 No submission of stencil, no inspection, no registration
10. Issue memorandum to the end-user for the schedule of Inspection/ Smoke
Emission Test done at LTO, East Ave. Q.C.
11. Payment of Registration (LTO main office)
 Those vehicles with RSU (Record System Update) will be temporary
hold/pending for the registration time, only LTO shall advise the record.
12. Issuance of Official Receipt (OR).
1053
10.10. PRE – REPAIR INSPECTION
1. Purchased Request (PR) from End-User is received by Transport
Section.
2. Preparation, Reproduction & Attachments of History of Past Repair
to ‘’PR”
3. Inspection of Units for verification/ confirmation of request by the
inspector.
4. Pre-repair inspection findings by the inspector with signature and
noted by Transport Section Head
5. PR with attachments is then forward to Supply and Property Division
(SPD) or End-User (Requisitioner)
1054
10.11. POST REPAIR INSPECTION / CERTIFICATION
1. Disbursement Voucher (Payments/ Replenishment and Attachments
is received from End-user/Requisitioner)
2. Inspection of units for verification/confirmation of repair/installation by
the inspector.
3. Updating History of Past Repair which includes: Listing of
parts/materials/supply/official receipts/invoice no./date of
purchased/amount/ suppliers.
4. Post Repair Inspection findings by the inspector with signature and
noted by the Transport Section Head.
5. Certification of installed/ supplied verified by inspector & Head of
Transport Section and previously signed by End-user.
6. Disbursement Voucher with attachments is then forward to End-user
or Supply Property Division.
1055
XI. RECORDS
- History of Past Repair
Official Receipt (OR) and Certificate of Registration (CR) of vehicles,

motorcycles
1056
1057
1058
1059
FORMS
Form 1
AS – GASD -001 REQUEST FOR PHOTOCOPY / RISO
Form 2
AS – GASD – 002 – Electrical Billing
1060
Form 3
AS – GASD – 003 – Water Billing
Form 4
Weekly Accomplishment Report
1061
Form 5
AS – GASD – 005 – LOCATOR SLIP (SNGLE)
Form 6
AS – GASD – 006 – LOCATOR SLIP (DOUBLE)
1062
Form 7
AS – GASD – 007 – VEHICLE DISPATCH
Form 8
AS – GASD – 008 – OVERTIME MONITORING REPORT
1063
Form 9
AS – GASD – 009 – OVERTIME ATTENDANCE REPORT
Form 10
AS – GASD – 010 – REQUEST TO USE CONFERENCE ROOM/
AUDITORIUM AND ARENA (REQUEST FORM)
1064
Form 11
AS – GASD – 011 – JOB SLIP
Form 12
AS – GASD – 012 – SCHEDULE OF ELECTRICIAN /TECHNICIAN
1065
Form 13
AS – GASD – 013 – GATE PASS
Form 14
AS – GASD – 014 – SITE INSPECTION
1066
Form 15
AS – GASD – 015 – BORROWERS SLIP
Form 16
AS – GASD – 016 – MINUTES OF MEETING
1067
Form 16 A
AS – GASD – 016A – LIST OF ATTENDEES
Form 17
AS – GASD – 017 – ONE POINT LESSON
1068
Form 18
AS – GASD – 018 – REQUISITION ISSUE SLIP (R.I.S.)
STOCK ROOM USE
Form 19
AS – GASD – 019 – CLEANING CHECKLIST
1069
Form 20
AS – GASD – 020 – GARBAGE COLLECTION
Form 21
AS – GASD – 021 – SERVICE PROVIDER
1070
Form 22
AS – GASD – 022 – SPES DAILY TIME RECORD (DAR)
Form 23
AS – GASD – 023 – ON THE JOB (OJT) - DAR
1071
Form 24
AS – GASD – 024 – ¼ NOTE PAD / REPLY NOTE
Form 25
AS – GASD – 025 – CHECKLIST OF PREVENTIVE
MAINTENANCE ON GENERATOR
1072
Form 25-A
AS – GASD – 025-A – ACTIVITY PLAN FOR GENERATOR
Form 26
AS – GASD – 026 – CHECKLIST OF PREVENTIVE MAINTENANCE
ON ELEVATOR
1073
Form 26 - A
AS – GASD – 026-A – ACTIVITY PLAN FOR ELEVATOR
Form 27
MAINTENANCE ON ACU (WINDOW / SPLIT TYPE)
1074
Form 27-A
AS – GASD – 027 – A – ACTIVITY PLAN FOR ACU (WINDOW / SPLIT TYPE)
Form 28
MAINTENANCE ON TELEPHONE UNITS
1075
Form 28-A
AS – GASD – 028 – A – ACTIVITY PLAN FOR TELEPHONE UNITS
Form 28- B
AS – GASD – 028 – B – ACTIVITY PLAN FOR PABX
1076
Form 29
MAINTENANCE ON SOUND SYSTEM
1077
Form 29 - A
AS – GASD – 029 – A – ACTIVITY PLAN FOR SOUND SYSTEM
Form 30
ON ELECTRICAL FIXTURES
1078
Form 30 - A
AS – GASD – 030 – A – ACTIVITY PLAN FOR ELECTRICAL FIXTURES
Form 31
ON PANEL BOARD
1079
Form 31 - A
AS – GASD – 031 – A – ACTIVITY PLAN FOR PANEL BOARD
Form 32
ON WATER PUMP
1080
Form 32 - A
AS – GASD – 032 – A – ACTIVITY PLAN FOR WATER PUMP
Form 33
MAINTENANCE ON PLUMBING FIXTURES
1081
Form 33 - A
AS – GASD – 033 – A – ACTIVITY PLAN FOR PLUMBING FIXTURES
Form 34
AS – GASD – 034 – CHECKLIST OF PREVENTIVE MAINTENANCE ON
CARPENTRY WORKS
1082
Form 34 - A
AS – GASD – 034 – A – ACTIVITY PLAN FOR CARPENTRY WORKS
Form 35
AS – GASD – 035 – CHECKLIST OF PREVENTIVE MAINTENANCE ON
PAINTING WORKS
1083
Form 35 - A
AS – GASD – 035 – A – ACTIVITY PLAN FOR PAINTING WORKS
TRANSPORT SECTION – GASD FORMS
Form 1
AS-GASD-TU-001-Rev.05 Vehicle Dispatch Sheet
Form 2
AS-GASD-TU-002-Rev.03 REQUEST FOR FUEL ISSUANCE
1084
Form 3
AS-GASD-TU-003 GAS COUPON
Form 4
AS-GASD-TU-004A-Rev.01 Requisition and Issue Slip
1085
Form 5
AS-GASD-TU-005-Rev.01 STOCK CARD
Form 6
AS-GASD-TU-006B-Rev.04 NOTICE TO COMPLY
1086
Form 7
AS-GASD-TU-007A-Rev.03 JOB REQUEST
Form 8
AS-GASD-TU-007B-rev.02 JOB ORDER
1087
Form 9
AS-GASD-TU-008-Rev.02 PURCHASE REQUEST
.
Form 10
AS-GASD-TU-009A-Rev.02 PRE-POST INSPECTION
1088
Form 11
AS-GASD-TU-009B-Rev.01 PAST REPAIR
1089
Form 12
AS-GASD-TU-010-Rev.04 MOTOR VEHICLE CHECKLIST
1090
1091
Form 13
AS-GASD-TU-011-Rev.02 CERTIFICATION
Form 14
AS-GASD-TU-012-Rev.01 VEHICLE MAINTENANCE RECORD
1092
Form 15
AS-GASD-TU-013-Rev.03 DAILY DRIVERS CHECKLIST
Form 16
AS-GASD-TU-014ARev.03 PERSONNEL MONITORING SHEET
1093
Form 17
AS-GASD-TU-014B-Rev.02 DRIVERS AND MECHANICS MONITORING
Form 18
AS-GASD-TU-015-Rev.04 OFFICIAL BUSINESS SLIP
1094
Form 19
AS-GASD-TU-016 LTO BUDGET ALLOCATION
Form 20
AS-GASD-TU-017-Rev.01 - CARPOOLING SURVEY
1095
Form 21
AS-GASD-TU-018-Rev.01 GAS COUPON SURVEY
Form 22
AS-GASD-TU-019 SHUTTLE BUS PASSENGER LIST
1096
XIV. ACCOMPLISHMENT REPORT (14.1. 1st Quarter Accomplishment Report CY
2022.)
1097
1098
1099
14.2. Annual Accomplishment Report FY 2021.
1100
1101
1102
1103
1104
1105
1106
1107
XV. INVENTORY OF EQUIPMENT
15.1. Report on Physical Count of Property Plant and Equipment

(Form A – To be transfer in the new building)
1108
1109
1110
1111
1112
1113
1114
1115
1116
1117
15.2. Report on Physical Count of Property Plant and Equipment
(Form B – To be left out in the old building)
1118
1119
1120
1121
1122
1123
1124
1125
1126
1127
1128
1129
1130
1131
1132
1133
1134
1135
1136
1137
1138
1139
1140
1141
XVI. INVENTORY OF STORAGE
1142
1143
1144
1145
1146
1147
1148
1149
1150
1151
1152
1153
1154
1155
1156
1157
1158
1159
1160
1161
RECORDS DIVISION
I. INTRODUCTION
The security of records is a vital essential in an organization. Records are

considered as the memory of an Agency. The Records Division being the
Center for records custody of the MMDA particularly the approved
Issuances and acted upon Personnel Action from the Administrative
Service. Also, functions to implement the records management program of
MMDA.
The Records Officer V and staff shall be responsible in the implementation

of a sound, systematic, effective and functional records management
program within the organization. The Records Division is composed of
twenty-one (21) approved NOSCA positions.
Records management is the application of the systematic and scientific

control of recorded information required in the operation of the Agency’s
transactions, namely, Creation, Storage, Use, Retrieval, Transmission,
Protection, Retention, Preservation, Maintenance, Disposition of records.
Its basic functions are:
1. Programs the record’s life cycle

2. Ensures improved quality of information dissemination
3. Maintains and adopt effective techniques/systems in controlling
forms, reports, correspondences and related paper work operations
4. Maintains functional retention and storage areas for documents
under custody.
The flow of a functional records management system adopted/implemented:
1. Records originate internally/externally from mail, word processing

systems, electronic mail, fax transmission and other related means.
1162
2. Records are transmitted to offices, divisions, units, sections and
departments for action or information.
3. Records are classified, filed in a system (database listings, labelled)

and file containers which will provide quick access and effective
control of records at all times.
4. Records are properly and systematic appraisal to determine their

value vis-à-vis approved Records Disposition Schedules (MMDA &
NAP) establishing a retention schedule to indicate.
5. Records to be transferred are properly documented for easy access

and retrieval.
6. Records are to be checked/evaluated per affixed RDS codes at the

Records Storage Area, Records Division – temporary, permanent
and valueless.
7. Records are destroyed and disposed in accordance with the existing

rules and regulations by the Authorized Agency of the Government
– NAP.
A. Scope
The scope of this procedure covers the process in incoming and

outgoing of documents, centralized control and dissemination of
administrative issuances, retrieval of documents, document
reproduction and record disposition in accordance to provisions of RA
9470 – Act of 2007.
B. Content
It contains procedures, instructions and guidance for use by Records

Division personnel in the execution of their duties.
The Operations Manual may contain information – hierarchy of the

Division, processes, activities regarding records management for the
maintenance and management of records holdings of Records Division.
1163
The goal is to achieve an orderly, systematic and efficient flow of
communication throughout the organization which provides necessary
information in the form needed to facilitate the process of decision-
making concerns within the Agency. A well-designed and well-
implemented records management program supports the Agency’s
management processes of planning, organizing, controlling and
communicating. Need purpose of the procedure is to establish,
document and maintain an effective and economical system to ensure
and demonstrate that the services carried out by the Authority conform
to specified requirements. It is also to provide information and serve as
a reference for employee staff.
II. OBJECTIVES
 Ensure compliance with records management laws and requirements per

RA 9470
 Reduce costs for maintaining public records
 Ensure timely processing of incoming and outgoing communications;
 Ensure fast search and retrieval of records upon request/s;
 Ensure that records are scheduled in accordance with RA9470 – NAP laws
and regulations in the administration of records management in MMDA;
Appraisal of Records - is the evaluation of records to determine their values

– permanent, temporary, valueless.
Authority to Dispose of Records – refers to written permission issued by the

Executive Director of the National Archives of the Philippines (NAP) to the
request of any government agency for the destruction of values records.
Classification of records - analyzing correspondences and other records and

affixing corresponding RDS codes per approved Records Disposition
Schedules (MMDA & NAP).
1164
Document - encompasses paper, electronic forms and files, emails, faxes,
contracts, leases, vendor communications, etc.
Files – refers to a folder containing records; a collection of records involving a

specific name or topic; a class of records in a separate group or series of file
drawers; the operation involved in arranging records in systematic order.
Filing – is the placing of records into file containers for easy and quick retrieval.
General Records Disposition Schedule (GRDS) – refers to a records control

schedule governing the disposition of specified recurring records series
common to all government agencies issued by National Archives of the
Philippines (NAP).
RA 9470 – rules and regulations governing the management and archives

administration of public records, otherwise known as the National Archives of
the Philippines Act of 2007.
Records - those documents that have been made final and are no longer meant
to be altered.
Records Custodian – refers to any agency employee with responsibilities over

a particular set of records. A records custodian must keep the Record Officer
informed or any issues regarding the records in their custody.
Records Disposition Schedule – refers to the listings of records series by

organization showing, for each records series the period of time it is to remain
in the office area, in the storage (inactive) area and its preservation or
destruction.
Records Management – refers to the managerial activities involved with

respect to the records creation, records maintenance and use, transmission,
retention and records disposition in order to achieve adequate and proper
documentation of policies and transactions of government for its efficient,
effective and economical operation.
1165
Records Management Improvement Committee (RMIC) – each Agency shall
create, as an advisory body on the development of records management, the
Chairman and members of which shall be designated by the Head of the
Agency.
Records Office – refers to an organizational unit responsible for planning,

developing, prescribing, disseminating and enforcing policies, rules and
regulations and coordinating agency-wide records management program.
Records Officer – refers to the employee responsible for overseeing the

records management program and providing guidance on adequate and proper
recordkeeping.
Records Series – refer to group of related records arranged under a single unit
or kept together as a unit because they deal with a particular subject, result
from the same activity or have a special form.
Retention Period – refers to the specific period of time established and

approved by the National Archives of the Philippines as the life span of records,
after which they are deemed ready for permanent storage or destruction.
Valueless Records – refers to all records that have reached the prescribed
retention periods and outlived the usefulness to the agency or the government
as a whole.
1166
1. Organizational Chart – Records Division
DIVISION CHIEF
OF RECORDS DIVISION Ma. Cristia S.J. Navas
Records Officer V
ASSISTANT DIVISION CHIEF
Vanessa Ann I. Marcella

Records Officer IV
Records Creation & Control Section File Management Section Disposition Section
Abraham B. Cambaliza Records Officer III (Vacant) Records Officer III ( Reassigned to SPD)
Records Officer III (Functioned by Ronalyn De Guzman) (Functioned by Abraham Cambaliza)
Ronalyn De Guzman Records Officer II

Ground Floor Receiving Communication/Issuances Records officer II (Functioned by Ronalyn De Guzman)
Processing (5th Floor)
Rebecca T. Gomez
Records Officer I Mark L. Calingasan Jane S. Dizon
Records Officer II Clerk III
Marie Kathryne M. Cave

Records Officer I Susan B. Malillos Elenita M. Rebuya
Computer Operator II Messenger
Lemuel D. Manacpo
Clerk III NorriegaS. Odin Marilyn M. Cabunilas
Clerk III Messenger
Raquel T. Lagos
Records Assistant Eduardo T. Arquisola Jr. Amalia A. Palaganas
Admin Assistant I Reproduction Machine Operator I
Hermie G. Bernadas Wynneth l. Marino

Liaison Aide Admin Aide II
TOTAL MANPOWER : 22 personnel

Jerssen S. Relles Mary Anne M. Bihasa
Laborer II Admin Aide VI 13 PERMANENT
2 CASUAL
Roselyn L. Camton
Laborer II 4 JOB ORDER
3 OYSTER
CarmelitaC. Joaquin
Laborer II
1167
2. General Information about the Agency and the Selected
Areas of Operation
On March 23, 1995, approval of Republic Act No. 7924 – creation of the
Metropolitan Manila Development Authority (MMDA), declaring the
Metropolitan Manila as a special development and administrative region
comprising of cities and municipalities in the area under the direct
supervision of the President of the Philippines, and replacement of the then
Metropolitan Manila Authority (MMA). Also, Memorandum Order No. 372,
s. 1996 approved the RR of RA 7924, stating that the Metro Manila Council
is the governing board and policy-making body of MMDA. Its powers and
functions are performing planning, monitoring, coordinating and
implementing functions in the process, exercise regulatory and supervisory
authority over the delivery of metro-wide services within Metro Manila area
in conformity with the national government policies without diminution of the
autonomy of the local government concerning purely local matters. The
scope of services of the Authority shall include:
a. Development planning – coordination and monitoring of plans,

programs and project implementations in NCR;
b. Transport and traffic management
c. Solid waste disposal and management
d. Flood control and sewerage management
e. Urban renewal
f. Health and sanitation, urban protection and pollution control
g. Public safety
3. Target and Goals
3.1 Dissemination of certified, processed approved

Issuances through email transmission – anti-covid 19
scheme contamination for RD messengers (proposed on
May 2021, implemented June 2021-present). Advantages
are saves reams of bond papers for reproduction (150
1168
reams per week, now 150 reams in 2 weeks time),
transmits to 89 offices in 30 minutes. Recipient Offices
incurred virtual storages for received issuances. Goal:
paperless dissemination and less usage of cabinets and
A4 file folders to file received issuances of recipient offices
– virtual storage. GOAL: ANTI-COVID 19 scheme for the
welfare of Messengers of Records Division so as to avoid
contamination and respective offices shall receive on time
certified, processed approved Issuances.
STATUS: still implemented, thereby pinpointed
accountability for the received issuances.
3.2 Creation of database listings of records holdings

stored in A4 File Folders inside Cabinets B-S. GOAL:
a) Inventory of Records holdings – database listings per
requirement of NAP; (2) tool for easy search and retrieval
of records upon request/s. STATUS: all records holdings
are encoded in the created database listings of records
stored in the Cabinets at the Storage Area.
3.3 Designated Records Keepers for Cabinets B-S, Steel

Cabinets 1-5, A-B. GOAL: for accountability of records
to assigned Records Keepers; in-charge of the
management and maintenance of designated cabinets
and steel cabinets, accountability of records.
1169
4. Organization and Responsibilities
4.1 Duties and Responsibilities of each Personnel
Records Officer V
1. Exercises general supervision and control of all records
management activities, takes charge and supervises the
reproduction of vital records and documents of the Authority;
2. Analyses all incoming and outgoing records and documents

preparatory to recording and indexing processes, maintains and
implements a system of records handling, retrieval and
references service, retention and disposition in accordance with
records management practices, supervises and distributes work
assignments of records personnel;
3. Prepares report of the overall activities of the Division for the

information and guidance of management and recommends such
measure that may be necessary to carry out the functions of the
Office in the most efficient and economical manner;
4. Authenticates and signs true copies of records, documents and

correspondences, renders technical advice and assistance and
coordinates the activities of the Authority on matter of concerning
records management and control; and,
5. Performs other functions that maybe assigned.
Records Officer IV
1. Assists the Chief in the implementation of the functions and

activities of the Records Management Division;
2. Prepares and submits project proposals, plans, systems and

procedures needed in the day – to – day operations of the RM to
the Head of Division;
1170
3. Assists in the planning, directing and supervising the
implementation of the records management program of the
MMDA and recommends courses of action to the Chief for an
efficient records management;
4. Provides assistance for the Records Officers in carrying out their

functions;
5. Monitors the disseminations of administrative issuances;
6. Acts for and in behalf of the Head in his/her absence;
7. Evaluates/rates the performance of Records Division personnel;

and,
8. Performs other duties that maybe assigned.
Records Officer III
1. Develops system, methods, means and procedures for the

efficient releasing and routing of correspondences, records and
other communications;
2. Establishes and maintains an active continuing program for an

efficient and efficient management of active records;
3. Helps in the supervision of receiving, releasing, routing and

dissemination of communications and issuances;
4. Assumes the responsibility and answer for the verifications of

incoming mails, communications and documents;
5. Performs other duties as may be assigned from time to time.
Records Officer III
1. Assists in record management work as in preservation and

security of voluminous official records and documents,
1171
authorization for issuance of records copies of documents in
accordance with policies and procedures;
2. Makes suggestions to the appropriate office supervisor for

changes, improvements in recording, requisitions of supplies;
3. Supervises in the handling independently a functional phase of

an office program including in writing difficult correspondence and
making decisions in accordance with established policies;
4. Establishes and maintains an active continuing program for

management/preservation and disposition of records; and,
5. Performs other functions as may be assigned from time to time.
Records Officer III (File Management Section)
1. Develops and implements system, methods and procedures for

the efficient operations of filing and easy retrieval of records;
2. Helps in records management works in preservation and security

of voluminous official records and documents;
3. Makes suggestions to the appropriate office supervisor for

changes/improvements in systematic filing and retrieval of
records and issuance of MMDA;
4. Helps in the supervision of filing, classifying & retrieval of records

for file and issuances;
5. Performs other functions that may be assigned from time to time.
Records Officer II
1. Coordinates the functions and activities of the Records Division;
2. Assumes full responsibilities for the custody on safekeeping

official records/documents;
1172
3. Handles independently a functional phase of an office programs;
4. Establishes and maintains a continuing program for

management/preservation and disposition of records;
5. And performs other function that may be assigned from time to

time.
Records Officer II
1. Reviews the completeness of attachments of released

communications;
2. Analyses and classifies all documents for file according to the

Numeric-Alphabetic Classification Guide being used by the
Division;
3. Attends to walk-in clientele following up communications and

issues certified copies whenever necessary.
4. Maintains and has custody over the general files.
5. Makes the periodic report of the work to be submitted to the Chief

of Division.
6. Performs other duties assigned from time to time.
Records Officer I
1. Handles the distributions of circulars, orders and memoranda

from central office or unit;
2. Reviews important documents/records of the Authority for proper

safekeeping;
3. Makes preliminary drafts of important or sensitive/complex

orders, reports, memoranda or correspondences which may be
issued by the Authority;
1173
4. Maintains periodic review of records and reporting system and
makes necessary changes for its effective operations; and
5. Performs other duties/functions as maybe assigned from time to

time.
Computer operator II
1. Encodes various reports, documents and all other office

communications on corporate planning matters;
2. Coordinates and establishes a record storage system personnel

transaction matters for a proper documents or records
management;
3. Identifies and provides technical assistance for any malfunction

during operations of computer systems; and
4. Performs other duties as may be assigned from time to time.
Clerk III
1. Prepares/drafts and types letters, correspondences, memoranda,

endorsements, and other communications;
2. Takes charge of the supplies requirement of the Division;
3. Develops a systematic filing system for the Division files and

records;
4. Prepares/Types periodic reports on personnel matters. DTT and

other matters;
5. File, sorts, disposes, routings, mailings, and recording of routine

paper work of the Division;
6. And performs other functions that maybe assigned from time to

time.
1174
Clerk III
1. Files, sorts, routes, mails and records correspondences and other

communications;
2. Drafts and types letters, memoranda, endorsements and other

reports of Records Division and attendance reports of the
Division;
3. Takes charge of the supplies requirement of the Division;
4. Records communications mailed to LGUs and other government

and private offices;
5. Assists in preparing requisition slips for office supplies; and
6. Performs other duties maybe assigned from time to time.
Clerk II
1. Performs clerical functions according to the Office standards;
2. Maintains a systematic filing system for Office supplies and

records;
3. Types and proofreads and finalizes all correspondences, reports,

endorsements, memoranda and other official documents of the
Office;
4. Receives telephone calls, follow-up papers or documents on file;
5. Assists in preparing requisition slips for office supplies and

stationaries; and
6. Does related work that may be assigned from time to time.
Messenger
1. Delivers communications, documents, administrative issuances

within MMDA Building;
1175
2. Receives and records official and personal mails;
3. Delivers personal and official mails within the MMDA Building.
V. OPERATING PROCEDURES
Records Division shall maintain centralized control of:
a) Administrative Issuances
b) Personnel Actions
c) Acted upon Communications
– Reply-letter from concerned Office/Division/Section/Unit
a. Control of Administrative Issuances

 The Records Division is responsible for assigning serial numbers in
consecutive order to administrative issuances. Said processed
approved issuance will be encoded in the electronic logbook template
(excel) with field columns as follows:
a. type of issuances
b. control/serial number
c. subject matter
d. year/date of effectivity
 Reproduce copies, stamp Certified Copy, affixed signature of

authorized signatory, Scan, disseminate certified processed
issuances to concerned Offices thru email transmission. Original
copies are filed in respective A4 File Folders by the designated
Processor of issuances. Recipient Offices shall be
received/processed by respective designated Records Custodians.
Intra and Inter Communications
 Receiving - All incoming communications received from internal

and external clients – review; stamp received; affix barcode
sticker; affixed accomplished Routing Slip to the received
1176
document; encode details of received communications in the
Document Tracking System (DTS).
 Releasing – processed incoming communications and acted

upon communications are released to concerned Officials,
Offices for its appropriate actions.
 Communications signed and approved by the Chairman shall be

released to concerned addressees – officials/offices for proper
action/ process. Example: Issuances – Records Division for
processing and its dissemination, etc.
 Acted upon Personnel Actions from the Administrative Service

are processed, reproduced, disseminated to concerned
Offices/Official/employee, Records Division will maintain a file
copy of released these records for future reference.
 Assists in the releasing of acted upon communications from other

Offices thru mailing, delivery in person, CDU-OAGMO delivery.
b. Filing
 Acted upon communications, Personnel Actions are classified, give

to respective designated Records Custodians of cabinets,
responsible to label accordingly, encode in the created database
listings, then filed to respective designated A4 File Folders in
respective Cabinets to store abovementioned documents. For easy
search and retrieval of records, if requested in the future.
 Processed approved QMS are filed in designated Cabinet,

padlocked.
c. Storage
 All records are stored in file containers - A4 File Folders in

Cabinets A-S, Steel Cabinets 1-6, AB.
1177
 Designated Records Custodians to all installed Cabinets at the
Records Storage Area, responsible for its management,
maintenance of records. Also, shall be responsible to search and
retrieve requested records, if requested.
d. Disposition of Records
 Appraisal of Records – every after three (3) months, conduct

appraisal of records, to evaluate temporary records accordingly per
their affixed RDS codes, if it has reached its retention periods.
 Identified valueless records – segregate, groom, bundles records

accordingly – the year and the affixed RDS codes. The bundle must
be labelled – year and the RDS codes. Prepare listings of identified
bundled valueless records in preparation for the accomplishment of
NAP Form #3-Request to Dispose Records.
 Conduct Disposal Activity – upon receipt of Notification (approval

of NAP Form #3); Coordinate with the NAP Official Buyer for the
schedule of disposal activity. Prepare request letters to COA,
Supply, concerned Office with approved request for disposal; Gate
pass for the Guard-On-Duty. Conduct of disposal activity – weighing
of bundled valueless records and hauled to the Truck of the NAP
Official Buyer. Calculated the total of weight of the valueless records,
accompany NAP Official Buyer to the Cashier, Treasury Division to
pay total amount of the weighted records. Cashier, Treasury Division
issue an official receipt reflecting the total amount of the records.
Lastly, the NAP Representative will issue Records Division and other
Offices its CERTIFICATION OF DISPOSAL OF RECORDS.
VI. REFERENCE DOCUMENTS:
1. Records Division Operations Manual

2. NAP – GRDS
3. RA 9470
1178
PERSONNEL BENEFITS DIVISION
1.0 Purpose
To define and specify the duties responsibilities and various activities

carried out by the Personnel Benefits Division.
2.0 Definition of Terms
AS - Administrative Service
PBD - Personnel Benefits Division
LPS - Leave Processing Section
PG - Payroll Group
MDC - Medical and Dental Clinic
3.0 Responsibilities
3.1 Provides complete and unified system of effective compensation and

benefit Programs for the MMDA personnel.
3.2 Maintain a complete, updated leave cards of MMDA and masterlist of

leave credits.
3.3 Adopt measures to promote personnel moral, efficiency, integrity,

responsiveness, progressiveness, and courtesy through incentive and
awards;
3.4 To serve as a coordinating linkage through effective Authorized

Agency Officers / liaison work coordination and assistance to other
government agencies;
3.5 Ensures the promotion of primary health care and benefits available
for the employees of the Authority;
3.6 Coordinates with other administrative officers on matters related to

CSC, GSIS, BIR, PHILHEALTH , PAG-IBIG policies, Issuance’s, rules
and regulations;
3.7 Prepares monthly, quarterly and periodic reports based on personnel

actions, and recommends appropriate actions thereon;
3.8 Undertakes preparation of general payroll, disbursement vouchers

and annual budget estimate.
1179
4.0 Job Requirements
4.1 General
 To develop effective and systematic Administrative Systems and

Procedures that would benefit / serve not only to the employees of
the Authority but as well as its clientele.
 To promptly deliver the basic services relative to Personnel

benefits.
 To assure that the documents are processed in accordance with

the procedures as prescribed by the rules and policies by the
CSC and the Authority;
 To facilitate processing of claims from the Authority, GSIS,

Philhealth, PAG-IBIG and other government agencies;
 To render accurate, reliable, and timely administrative reports to

the Authority;
 To fully implement computerization of payroll/ personnel/

administrative systems and procedures to facilitate the rendition of
accurate information.
 To act on complaints/disputes filed/received by Administrative

Service through grievance machinery, mediation/conciliation.
 To provide information required by the visitor and answer

questions from walk-in public through the MMDA Public
Assistance Counter.
4.3 Activities
 Process leave cards, application for leave, evaluates payrolls,

application for retirement, terminal leave computation and review.
 Payroll preparation
 Voucher preparation
 Budget preparation
 Process PHILHEALTH, GSIS, PAG-IBIG, CSC requests for
updating/claims;
 Medical Consultation
 Dental Examination
1180
 Annual Physical Examination
 Dispute settlement
4.4 Statement of Functions
4.4.1 Develop and administer effective compensation and benefit

programs for the MMDA.
4.4.2 Provide continuing program of evaluation and analysis of

compensation and benefits from the standpoint of internal and
external equity, and keeps management advised of
developments for planning and decision-making purposes.
4.4.3 Coordinate with government agencies such as the DBM, GSIS,

Philhealth, Civil Service Commission regarding wage, salary
benefits and other matters.
4.4.4 Process loan application with GSIS/PAGIBIG, and Retirement

claims.
4.4.5 Implement policies, rules and regulations decision systems and

procedures promulgated/adopted by the MMDA management
concerning loans.
4.4.6 Perform other related functions.
PAYROLL GROUP
1. Preparation of Payroll (Permanent, Casual, Job Order and Oyster)
2. Monitor and Update all Deductions and Benefits from different

agency such as GSIS, PAGIBIG, PHILHEALTH, SSS, and PUBLIC
SAFETY.
3. Preparation of RATA, Hazard Pay and payroll Bonuses of all

Employees.
4. Transmitting Salary Transaction in PNB and Veterans Bank.
5. Providing Pay slips for Permanent and Casual Employee.
Medical and Dental Clinic
1. Develop an effective system for assessing the quality and

adequacy of medical and dental benefits and services.
2. Develop and effective system for assessing the adequacy of

existing facilities to support the physical development program
thrust of the MMDA.
1181
3. Development and implement an agency-wide medical and dental
program and physical fitness and sports development program to
promote the general well-being of MMDA employees including their
dependents.
4. Develop and update policies and procedures for the efficient and
effective implementation of medical claims.
5. Develop and implement the provision of basic health services to

residents affected by MMDA projects.
6. Develop and update procedures and policies in identifying health

hazards in the work place.
7. Provide functional supervision in the implementation of the agency-

wide medical, dental, and physical fitness developing programs.
8. Develop and update policies to achieve the efficient and effective

requisition and control of medicines, equipment and supplies.
9. Perform other related functions.
4.5 Precautions
See to it that:
 There’s a complete documentation and strict adherence to

applicable rules and regulation in accordance with CSC rulings
and other applicable laws;
 Certifications prepared and issued are reconciled with records

on file/received;
 Any problem encountered in the performance of duties, the

supervisor must be informed at once for immediate actions.
4.6 Records
 Leave records
 Transmittal sheet
 General form No.2005-00 1 – Disbursement Voucher
 Payroll/Voucher Authority
 GSIS Membership Information Sheet
 GSIS Application forms for retirement, CSV, and other claims
 PHILHEALTH ER 2 (Report of Employee Members)
 PHILHEALTH CF 1 and 2
 PAGIBIG Multi-Purpose Loan Application
1182
 SSS Membership/Updating (for JO personnel)
 Bank – ATM Application
 BIR Registration Form
 Monitoring journals/sheets
 Duplicate copies of payrolls and vouchers.
 Letters and communications
5. References
 Omnibus Rules Implementing Book V of EO No. 292 and other Pertinent

Civil Service Laws
 MMDA’s Office Rules and Regulation
 Process, evaluates payrolls, application for retirement, availment,
application for leave
 Payroll preparation
 Voucher preparation
 Budget preparation
 Process PHILHEALTH, GSIS, PAG-IBIG, CSC requests for
updating/claims
 Medical consultation
 Dental examination
 Annual physical examination
 Dispute settlement
Reviewed by: Approved by:
FRISCO S. SAN JUAN, JR. ATTY. ROMANDO S. ARTES

Deputy Chairman and Chairperson, Chairman
Quality Management System Committee
1183

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Metropolitan Manila Development Authority Doc Ref No.

GENERAL INFORMATION ABOUT MMDA:

SCOPE OF MMDA SERVICES

These services shall include:

POWERS AND FUNCTIONS ²

The MMDA shall:

of local government units, duly licensed security guards, or members of non-governmental

MMDA Organizational Segmentation

A. FRONTLINE OFFICES (Operations)

TRAFFIC DISCIPLINE OFFICE

PERSONNEL RECORDS SECTION UOVR SUPPLY SUPPLY AND TRANSPORT

III. DEFINITION OF TERMS

AAR – After Activity Report

V. ORGANIZATION AND RESPONSIBILITIES

1. TDO Administrative Division Organizational Chart

2. Responsibilities of the Office

2.2 Target and Goals

 Promote a safe and healthy work environment for TDO personnel to

2.3 Duties and Functions

2.3.1 Head of TDO Administrative Division

2.3.2 Immediate Staff

 Provides administrative secretariat and operational support to the

b. Document Support Staff

2.3.3 Personnel Section

2.3.4 Records Section

2.3.5 UOVR Supply Section

b. UOVR Issuance Staff

 Encodes and updates the existing UOVR holder database;

2.3.6 Supply and Transport Section

 Responsible for consolidating purchase requests for supplies,

VI. OPERATING PROCEDURES

1.1 Request for Reassignment of

1.2 Processing of Daily Time

Note: For Job Order personnel submission of DTR is twice a month.

1.3 Issuance of Mission Start

1.4 Receiving of Incoming Start

1.5 Filing of Documents

Sort and label all documents into pile

1.6 Initial Issuance of UOVR Booklet

1.7 Re-Issuance/Renewal of UOVR Booklet

1.8 Loss or Misuse of UOVR Ticket/Booklet

1.9 Procurement of UOVR Booklets

1.10 Receipt of UOVR Booklets from Supplier

1.11 Issuance/Distribution of TDO Supplies to TDO Personnel

1.12 Issuance of Lubricant/Oil for TDO Vehicles

1.13 Issuance of Fuel/Gas Allocation for TDO Vehicles

3. TDO-ADMIN-003 MASTER LIST OF PERSONNEL

4. TDO-ADMIN-004 REQUEST FOR TRANSFER

5. TDO-ADMIN-004 CERTIFICATE OF CLEARANCE

6. TDO-ADMIN-P-001 MISSION ORDER

7. TDO-ADMIN-P-002 DTR & APPLICATION FOR LEAVE TRANSMITTAL

8. TDO-ADMIN-P-003 PERSONNEL DEPLOYMENT

9. TDO-ADMIN-R-001 RECEIVING COPY

10. TDO-ADMIN-S-001 DISTRIBUTION LIST

11. TDO-ADMIN-S-003 INVENTORY CUSTODIAN SLIP FOR EQUIPMENT, SEMI-

12. TDO-ADMIN-U-001 REQUEST FOR

13. TDO-ADMIN-U-002 INVENTORY

14. TDO-ADMIN-U-003 TRAFFIC APPREHENSION REPORT

15. TDO-ADMIN-U-004 UOVR LEDGER FORM

16. TDO-ADMIN-U-005 PERSONNAL DATA SHEET FORM

17. TDO-ADMIN-U006 CITIZEN/CLIENT SATISFACTION SURVEY FORM

BIKE LANE PROGRAM OFFICE

1. To enhance Urban mobility through an environmentally sustainable Transportation.

III. DEFINITION OF TERMS