Dear Marriott Lisbon,

I am writing you to express my disappointment with my recent stay at your Marriott

establishment. Unfortunately, I suffered several problems that significantly affected
my experience.

The inconvenience began when the shower of my room did not work, and despite my
efforts to communicate this matter to the staff, a solution was not provided. In
addition, the windows in my room did not close properly, allowing cold air enter,
making it uncomfortable. Furthermore, the sheets provided were not cleaned as it’s
supposed to be. As you can imagine our expectations were high because we spent
money on having a nice and comfortable accommodation and the result was the
opposite.

To improve guest satisfaction, I strongly recommend you a proactive maintenance

program be implemented, staff problem-solving training be improved, and
housekeeping standards be strengthened.

I have no choice but to request a refund for the money spent on accommodation, as
the promised experience was unfortunately not delivered.

I trust that you will take this feedback seriously and undertake the necessary steps to
address the issues raised.

Yours faithfully,

Wilson McCarthy