SECTION-B No.

of Printed Pages : 4
Roll No. .................. DHM-01004
Note: Attempt any five questions 10x4=40
Q.2 Define hotel industry. Role of hotel industry in 1st Sem. / Hotel Management
creating employment opportunity. 10 Subject : Front office operation-I
Q.3 Reservation and its importance in hotel
industry. Role of reservation manager in hotel Time : 3 Hrs. M.M. : 70
industry. 5+5=10
SECTION-A
Q.4 Role of Front office manager in a hotel. Growth
of tourism industry in India. 5+5=10 Note:Very Short Answer type questions. Attempt any
10 parts. (10x2=20)
Q.5 Define hotel software. Advantage and
disadvantage of hotel software. 5+5=10 Q.1 a) Master key.

Q.6 Define:- 5+5=10 b) Turn in.

(a) IDS Software c) Motel.

(b) Procedure to be followed at the time of d) Online reservations.

checking in a guest. e) SITA.
Q.7 Explain in details the duty and responsibility of f) No show.
reservation clerk in a 5 star hotel. 10 g) Over stay.
Q.8 Explain fully automated front office system. 10 h) Quad.
i) Electronic key.
j) Cabina.
k) Suite.
l) Fax machine.
(80) (2) DHM-01004 (1) DHM-01004