Professional Documents
Culture Documents
Operation of Canteen Services
Operation of Canteen Services
Operation of Canteen Services
TENDER NOTICE
Ref. No. NITRD/Ten./2023-24/1
Sealed Techno-Commercial Tenders / bid in one envelope are invited from reputed
Manufacturers/ authorized dealers/ firms/ Agency etc. for the following items/ services*.
The Tender document would be available from cashier on payment of Rs.500/- (non-
refundable) in cash for each item from 21.11.2023 to 11.12.2023 between 10.00 am to
3.00 pm on all working days and upto 12.00 noon on Saturdays. Downloaded tender
documents are accepted subject to payment of cost of tender document i.e. Rs.500.00 (non-
refundable). The bidder may pay the cost of downloaded tender document by way of
Crossed Demand Draft or by cash at the counter in the Accounts Section and proof of
payment (receipt) to be enclosed with the tender document at the time of submission of the
bids. The tender should be deposited in the Procurement Cell by 10.30 am on 12.12.2023
along with requisite EMD as mentioned in tender document. The tenders will be opened at
11.00 a.m. on 12.12.2023 in Room No. 215 of OPD Building. One representative of the
bidder in possession of admit card as in tender can attend the tender opening.
(Director)
Note: - This tender document has contained 18 pages including tender notice.
2
E-mail: pc.nitrd@outlook.com
Web Site: www.nitrd.nic.in
National Institute of Tuberculosis and Respiratory Diseases
(Autonomous Institute under the Ministry of Health and Family Welfare, Govt. of India)
Sri Aurobindo Marg, (Near QutubMinar) New Delhi – 110 030
i. Techno-Commercial bid containing all the technical specifications and other tender requirement as
per tender document including rate list of quoted items.
ii. EMD amount Rs.20000.00 should be enclosed for the tender to be considered for evaluation EMD
should be in the form of Account Payee Demand Draft, Fixed Deposit Receipt, Banker’s Cheque or
Bank Guarantee from any of the Commercial Banks or payment online in an acceptable form. Tender
without EMD would be rejected. EMD already lying with the National Institute of any previous
tender/quotation etc. will not be considered for this tender. EMD to be drawn in favor of DIRECTOR,
NATIONAL INSTITUTE OF TB AND RESPIRATORY DISEASES.
iv. EMD, if submitted with validity of three (3) months would have to be revalidated as required
for the bidder to be considered for the tender.
3. Please ensure that the E.M.D., Technical Bid, in two different envelops and these should be put in an
outer envelope super scribed with tender no., Date of opening and item name. If exemption of E.M.D
is claimed as per Govt. rules proof may be given clearly.
4. Bidder must write the name of item quoted for and the tender number / date on the bid envelope
without which the tender will be rejected. All clarifications will be asked by e-mail and bidder should
respond on pc.nitrd@outlook.com and phone number for contact.
5. Bidder to provide E-mail address. In case of any clarification is required, the normal response
time would be maximum of Five Days.
6. If any of the information is found to be incorrect at any stage, the contract/ tender may be
cancelled with forfeiture of EMD and Penalty as decided by the Competent Authority.
3
National Institute of Tuberculosis and Respiratory Diseases, Delhi, invites proposals for operation of
CANTEEN on the premises of the Institute from reputed and experienced vendors. A reputed contractor
having an experience of at least 2 years of running similar services in a hospital / organization of repute
and who can cater to the needs of employees, students visitors and patients is eligible to apply to
operate canteen services and services in premises of NITRD, Aurobindo Marg, Delhi.
The firm is required to go through the entire document before preparing bid and proposal. It is
responsibility of authorized representative of the firm to familiarize themselves with all details and
scope of services which are required by NITRD
SUMMARY OF PROCESS
2. MENU
The canteen caters to a wide spectrum of people‐staff, students, visitors, patients. Patient welfare,
affordability, convenience and hygiene are of utmost importance. Variety of items and acceptability to
all users is also important. Wholesome and hygienic food is required at all times.
Proposals are to be submitted, keeping in mind the above for servicing the canteen as per the following
requirements:
1. The proposal must contain an index page detailing the page numbers where all the required documents
are enclosed.
2. The bidder should enclose the following documents / information its proposal
c. Proposal offered for Category B Menu items with their costs that will be offered by the vendor.
d. Detailed company profile, including but not limited to the experience, background in hospitality
and similar services. The information must be accompanied by substantiating documents and
certificates and testimonials as and where applicable. Company brochures, work orders,
experience certificates must be attached. The proposal must capture the vision and experience
of the firm submitting the proposal.
e. Value addition, if any, offered by firm including ambience, hygiene, services and any other
service offered by the firm towards operating canteen.
11
(G) TERMS AND CONDITIONS: FACILITIES PROVIDED BY NITRD: SPACE, ELECTRICITY AND WATER
1. Canteen premises are on ground Floor near General Store and has kitchen facilities, space for cooking,
store room and dining. There are two dining areas one for staff and students and other for general
public,
2. Space is offered on as is where is basis. The tenderer may make a physical inspection of the canteen,
with prior appointment (from Administrative officer) if desired, before quoting to make themselves
familiar with the actual location, kitchen, equipment, facilities available. The caterer shall not make any
additions or alteration in the canteen premises without approval from Director NITRD
3. The space will be leased to the firm awarded the contract for Rs 2000/ month. This amount will be
payable on half yearly basis in advance.
4. Electricity bill will be paid by the contractor as per consumption in meter provided by the Institute on
approved commercial rates. Water will be charged at flat rate of Rs.200/ per month. The payment will
be done by 10th of every month by contractor. In case of late payment surcharge @ 2% per month
would be applicable.
12
(H) TERMS AND CONDITIONS: FACILITIES TO BE PROVIDED BY AND OBLIGATIONS OF THE FIRM
SUBMITTING PROPOSAL.
1. All tools, gas burners, cylinders, cookers, hot boxes, steam boxes, trolleys, equipment, utensils, plates,
jugs, containers for storage and refrigeration etc., in sufficient quantity as needed to maintain the
canteen services. The recurring cost of these, if any, will also be borne by the firm.
2. Furniture in both dining areas and for use by the employees of the canteen and shall be provided by the
firm submitting the proposal.
3. The contractor shall procure food articles and vegetables as prevailing FSSAI norms and other
regulations from time to time
4. The Contractor shall follow and abide by all the legal formalities including the employment, age and
working conditions of the personnel engaged by them. The Contractor shall ensure compliance of all
Acts, Rules and statutory orders in force with regard to supply of food items (Cooked as well as
packaged items) for the purpose of this contract and shall keep the Institute indemnified against any
liabilities arising out of non‐ compliance of any of the Acts, Rules or Orders on their part.
Storing/supply/sale or consumption of drugs, alcoholic drinks, cigarettes or any other items of
intoxication are strictly prohibited. The firm shall not stock any dangerous material, goods, narcotics or
drugs in any part of the allotted space which are fire and health hazard.
5. The food shall be cooked, stored and served hygienically. The contractor shall ensure that only freshly
cooked food is served and stale food is not recycled. Any complaint from customers regarding this will
be viewed very seriously.
6. The contractor shall pay special attention to maintain the Canteen in neat and tidy condition at all
times. Swachh Bharat Posters like waste segregation, hand hygiene etc. to be installed.
7. Assets and infrastructure provided by the Institute to the Contractor should be maintained properly and
any damage/breakage/loss should be compensated by the Contractor. No additional facilities/materials
other than what are presently available in the Canteen will be provided to the Contractor.
8. Contractor shall implement all instructions as provided by the Canteen Committee or any authorized
official of NITRD
9. Contractor shall ensure that sufficient healthy manpower is deployed for Preparation and services of
each meal including cleaning, washing and overall upkeep and maintenance of premises allotted to him
10. The firm must provide facility for online payment (UPI) as well as cash by the customers
11. The premises will not be used for any purpose other than providing canteen services
12. The Canteen Managing Committee of the Institute as notified by the Director, National Institute of TB
and Respiratory Diseases and or/its nominee may at any time enter upon the premises allotted to the
Caterer for the purpose of this license and take away samples of cooked food or raw material thereof
free of any payment for purpose of inspection, trail of analysis. The decision of Canteen Managing
Committee about the desirability or quality of the article offered for consumption shall be final
13. The Institute shall have no responsibility for providing living accommodation to the Contractor or to the
Canteen personnel deployed by the Contractor. All the staff should normally leave the campus by 9.30
PM, unless permitted to stay inside campus by the competent authority.
14. The caterer shall employ in his service only such persons whose antecedents have been verified by the
police and have also been medically examined at his own cost and to the satisfaction of the Institute.
He/ She shall not employ any child labor.
15. The employees of the caterer shall not be employee of the Institute. It is the sole responsibility of the
caterer to make payment of wages and the discharge any liability of such employee by way of ESI,
Provident Fund, Compensation / damages etc. In the event of injury or loss of life of any employees of
caterer, the institute shall not be liable for compensation or for any claim arising for financial or legal
dispute between the caterer and his employees
13
16. That the caterer shall not transfer or assign any part of his interests in this agreement to any other
independent party otherwise the agreement shall be terminated if found doing so. Further that the
period of this agreement shall also be liable to be terminated by death or insolvency of the caterer
before the expiry of the period of this agreement.
17. No escalation of rates is permissible for 1 year/ with the permission of the Director, NITRD.
18. Hygiene:
i. The kitchen, dining area, dish wash area, etc. to be kept clean always and should be washed
with warm water and soap solution and mopped regularly and shall be disinfected as and when
required.
ii. Deep cleaning shall be done every day after the services are over. The cleaning includes
cleaning of utensils, kitchen, canteen and dining area, floor, counter, benches, tables, chairs,
etc.
iii. The canteen surroundings shall be kept clean and hygienic.
iv. Food should not be dumped at prohibited place, for instance in shafts etc.
19. Raw material and Food quality served‐
i. The tenderer shall procure and use all fresh and of standard/good quality raw material,
eatables, fuels etc. Necessary for running the canteen/cafeteria
ii. The quality of food shall be maintained in consultation with the management and the decision
of the management in respect of quantity and quality shall be final.
iii. The oil/ ghee and all other ingredients to be used shall be from amongst the brands as
suggested by the committee. FSSAI/ FPO/ AGMARK/ ISI marking is essential and shall be open
to the inspection of the authorized representatives of the institute at any time.
iv. The contractor will ensure that the cooked and uncooked food is stored properly and no stale
food served. Stale food shall be removed from the Canteen premises as soon as possible.
v. Ensure no reuse of leftover food from the previous day. Leftover food should be disposed of
appropriately, within one hour of the completion of the relevant service hours.
vi. Vegetarian and non‐vegetarian items should not be prepared on the same utensils.
vii. The Institute will take feedback from customers regularly.
20. The contractor may also be called upon to cater for official receptions, seminars and working
lunches etc.
21. That the cooking medium used for food preparation must be standard make sunflower refined
oil of reputed brand
22. The caterer shall always display the approved daily menu prominently in the canteen.
23. The caterer shall comply with the instructions from Chairman of the Canteen Managing Committee/
Administration of NITRD In regard to the kind of menu to be served in the official lunches/ dinners/ tea‐
parties.
24. The caterer shall be required to use gas or induction stoves only for cooking. Operating expenses will be
borne by the caterer. The contractor will not be allowed to use hard coal, wood etc. for cooking
purposes. Use of kerosene/ cooking heaters/ chulas in the canteen premises is strictly prohibited.
25. The institute reserves the right to terminate or withdraw the work entrusted to the caterer if the
performance of the caterer is not found to be satisfactory. In case of any dispute arising thereof the
decision of the Director will be final. The contract can be terminated by giving one month notice by
either side without assigning any reasons.
14
26. The contractor will at all the times ensure discipline decent and courteous behaviour by his employees
while they remain in premises. In case any of his employee indulges in any act of indiscipline, 14is
behavior or slogan shouting or indulges in violent act (s) or abets others in doing so, the contractor shall
remove the employee concerned from the premises immediately.
27. In case of any dispute arising out of the interpretation of the terms and conditions of the contract the
decision of the Director, NITRD will be final and binding.
28. The contractor will not further subcontract the contract to any other party. In case the contractor is
found having sub‐contracted this contract, the contract will be terminated without any notice and
security deposit will be forfeited.
29. In case firm is found not to fulfil any part of the contract at any time, NITRD may levy penalty as per its
own discretion.
Serial no DETAILS
ANNEXURE – 1
I/we (Name) _________________ partner /sole proprietor (strike out word which is not applicable) of
(Firm)___________________do hereby declare and solemnly affirm to the fact that the individual
firm/companies are not black-listed by the Union or State Government or any partner or shareholder
thereof are not directly or indirectly connected with or has any subsisting inters in business of my/our
firm.
DEPONENT
Address ___________
I/we do hereby solemnly declare and affirm that the above declarations is true and correct to the best
of my knowledge and beliefs. No part of it is false and nothing has been concealed.
Dated: DEPONENT
(Note: - To be furnished on non judicial stamp paper duly attested by the Oath Commissioner).
16
Firm may quote any equilvalent item and offer more items for variety. This is indicative menu
2. Beverages (other than those mentioned in CATEGORY A)
Number of Items offered: _________
1. Special Tea
4. Office lunches
Number of options offered: ___________