PROJECT REPORT ON

“EMPLOYEE ENGAGEMENT”

In partial fulfilment of the degree

BACHELOR OF BUSINESS ADMINISTRATION

BY

SIMRANJIT KAUR

TABLE OF CONTENT
1
CHAPTER PARTICULAR PAGE NO.

Title Page 1
Declaration 3
Acknowledgment 4
Abstract 5
i INTROCUTION 6
1.1 Importance of 7
employee engagement
1.2 Company Profile 8
1.3 Project Objectives 9
1.7 Literature review 10
ii RESEARCH 11
METHODOLOGY
2.4 Statical Tools 12

iii DATA ANALYSIS 13

3.1 Swot Analysis 23
iv FINDINGS, 24
SUGGESTIONS &
RECOMMENDATION
S
4.2 Suggestions 25
v CONCLUSION 26
APPENDIX 27
QUESTIONNAIRE

BIBLIOGRAPHY 29

2
 DECLARATION
I, SIMRANJIT KAUR, solemnly declare that this Internship report on
EMPLOYEES ENGAGEMENT (HR) is my original work. I further declare that I
have strictly observed reporting ethics and duly discharge copyright obligation and
properly referred all outsourcing of materials used in this report and nothing is
confidential in this report in respect of the company of my internship. I take
responsibility for all the legal and ethical requirements in this report. I also confirm
that the report is only prepared for my academic requirements, not for any other
purpose.

SIMRANJIT KAUR

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 ACKNOWLEDGEMENT
I am incredibly grateful to my internship supervisor, MR RAKESH SHARMA for
their invaluable guidance and support throughout my internship. From the moment
I started MR RAKESH took the same to get to know me understand my goals for
internship. I would also like to express my appreciation to my colleagues and the
staff at METABOLISTICS LABORATORIES PRIVATE LIMITED for their
warm welcome and assistance during my internship in addition to my colleagues
the staff at METABOLISTICS LABORATORIES PRIVATE LIMITED were
always helpful and efficient in assisting me with any needs or questions I had. I am
grateful for the opportunity to work with such a dedicated and professional team.

ABSTRACT
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The core objective of the project report is to fulfill the requirement of BBA
program as prescribed by the University. As a student of final year, I had to
prepare a report on the basis of my field of interest and get some knowledge and
understanding on the particular field and provide the findings accordingly.

The title of my project is "Employee Engagement”.

Employee Engagement is the level of commitment and involvement an employee

has towards their organization and its value. An engaged employee is aware of
their job and their roles. It is a positive attitude held by the employees towards the
organization and its value

5
 INTRODUCTION
Employee engagement is a human resource concept that describes the interest and
dedication an employee feels towards their job in the organization. It is the level of
commitment and involvement an employee has towards their organization. It is the
extent to which employee feel passionate about their job, are committed to the
organization and put voluntary effort into their work. Employee engagement is the
barometer that determines the association of a person with the organization. It
involves employee to care about their work, about their performance towards
organization and feel that employee’s efforts make a difference in the organization.
Employee engagement is not the same as employee satisfaction. Employee
satisfaction indicates how happy an employee is regarding his work towards
organization whereas employee engagement indicates whether an employee is
aware of their job and work with full personal interest to improve the performance
within the job for the benefit of the organization.

Thus, employee engagement is not only about bringing employee to work hard in
their jobs but also the process of how individuals give their best effort to perform
their job. Employee Engagement is the process of two-way relationship which
requires or involves both the employer and the employee. Employee Engagement
also means an employee being valued and trusted, and enjoying doing their jobs in
the organization.

Employee engagement motivates employee and increase their dedication of work

towards organization. It helps in increasing productivity, growing and developing
organization and creating a better workplace environment for the employee.

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IMPORTANCE OF EMPLOYEE ENGAGEMENT

1) It motivates employee: Employee Engagement is important as it creates interest

and dedication among employees to work for the benefit of organization. It
motivates employee to perform their task and makes employee aware about their
work in the organization.
2) It creates a sense of loyalty in competitive environment: Employee Engagement
provides and creates a high energy working environment for the employees; it
helps organization to 8grow and develops in the competitive world.
3) Build better relationships: Employee engagement enable an employee to build
better relationship, it enables to build relationship between employee, employer
and the organization.

FACTORS LEADING TO EMPLOYEE ENGAGEMENT

There are various factors that lead to employee engagement which are as follows:
1) Communication
2) Health and safety
3) Job Satisfaction
4) Equal Opportunities and Fair Treatment
5) Cooperation

NEED FOR EMPLOYEE ENGAGEMENT

1) Better production
2) Less Employee Turnover
3) Positive Employees
4) More creative employee
5) Higher level of profit

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1.2 COMPANY PROFILE
The study was conducted in METABOLISTICS LABORATORIES PRIVATE
LIMITED in Mohali.

METABOLISTICS LABORATORIES PRIVATE LIMITED

Metabolites Laboratories Private Limited (MLPL) is a Private Limited Indian Non-

Government Company incorporated in India on 07 May 2016 (Seven years and
three months old). Its registered office is in Ambala, Haryana, India.

The Corporate is engaged in the business of manufacturing and trading of

pharmaceutical capsules and pharmaceutical tablets.

Metabolites Laboratories offers a wide range of products and services, including:

 Flavors & Aromatics
 Artificial Sweetener
 Nutraceuticals & Dietary Supplements
 Whey Protein
 Pharmacy Ingredients & Raw Materials
 Vitamin Powder API
 Milk & Dairy Products
 Milk Powder

The Company's status is Active, and it has filed its Annual Returns and Financial
Statements up until 31 March 2022. It's a company limited by shares with an
authorized capital of Rs 1.00 Lakh and a paid-up capital of Rs 1.00 Lakh.
MISSION
METABOLISTICS LABORATORIES PRIVATE LIMITED is dedicated to develop,
manufacture and market highly effective and innovative pharmaceuticals, food supplement
formulations at its state-of-the-art facilities with global standards.
The company is committed to customer satisfaction employee empowerment and environmental care.

VISION
The company is determined to become a leading global health care provider in the areas of
pharmaceuticals.
It is determined in duly providing consistent quality service.
It is determined in providing timely delivery of service for the satisfaction of the customer and all the
associate

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1.3 PROJECT OBJECTIVES
The objectives of the project are:
1) To understand the concept of employee engagement.
2) To understand company’s standards of ethical behavior.
3) To ensure that employees are treated fairly, by their superior.

1.4 NEED OF THIS STUDY

1) To study the entire organization.
2) To study the participation and engagement of the employees.

1.5 SCOPE OF THIS STUDY

Following are the scope of the study:
1) To study about how the employees are engaged in the organization.
2) To study about the employee satisfaction level working in the organization.
3) Further, the findings of the study will be useful for future research to use it as a
reference and secondary data.

1.6 LIMITATION OF THIS STUDY

1) The study is only confined to employees of the
2) Limited time period is the one of the constraints of the study.
3) Some of the information of the company was confidential and hence unable to
include in this report.

Despite the above limitations, I tried to give the best attempt to fulfill the
objectives and topic as far as possible.

1.7 LITERATURE REVIEW

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Schaufeli ET tall. (2002) define employee engagement as "a positive fulfilling,
work related state of mind that is characterized by vigor dedication and absorption
". They further state that engagement is not a momentary and specific.
Robertson Smith and Marwick (2009) throw light on what engagement is and
reveals that it is an important yet complex challenge and there remains a great deal
of scope for discussing the various approaches. Simpson (2009) discussed that the
Current state of knowledge about engagement at work through a review of the
literature. This review highlighted the flow lines of engagement research and
focuses on the determinants and consequences of engagement at work.
Lodahl and Kejner (1965) define jobs involvements as "the degree to which a
person’s work performance affects his self-esteem.” They also argue that
employees who are highly concerned with their jobs also reveal high involvement
in their organizations.
Tower - Perinn (2003) suggested that “the emotional factor tie to people's personal
satisfactions and the sense of inspirations and affirmation they get from their work
and being part of their organization". Contemporary jobs satisfactions measures are
largely considered descriptive.
Bijay Kumar Sundary (2011) focused on various factors which lead to employee
engagement and what should company do to make the employees engaged. Proper
attention on engagement strategies will increase the organizational effectiveness in
term of higher productivity, profits, quality, customer satisfaction,
States employee’s retention and increased adaptability.
Arnold B. Bakker (2011) that employees who are engaged in their work are fully
connected with their work roles. They are addicted
To their work and immersed in their work activities. The articles present an
overview of the concept of work engagement. The review shows that job and
personal resources are the main predictors of engagement. Engaged workers are
more open to new information, more productive and more willing to go the extra
mile. Moreover, engaged workers proactively change their work environment in
order to stay engaged.
Susi and Jawaharrani (2011) examined some of the literature on employee
engagement, explore work place culture and work life engagement in their
organizations to increase their 'employee' productivity and retain them. Work life
balance is key driver of 'employees' satisfactions balance policies and practices
followed in industries in order to promote employee.

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II RESEARCH METHODOLOGY
2.1 INTRODUCTION
Research is the process of systematic and in depth study or search for any
particular topic, subject or area of investigation, backed by collection, compilation,
presentation and interpretation of relevant details or data.
In order to reach the objectives of the study a survey was conducted and the
responses were collected from the employee of METABOLISTICS
LABORATORIES PRIVATE LIMITED. A questionnaire was given to the
employees and was asked to respond to the questions respectively.

2.2 RESEARCH DESIGN

After formulating the problem, the research design has to be prepared. Preparation
of research design involves selection of means of obtaining information, time
available for research and selection of method of tabulation and presentation of
data.
I have obtained information by the employees of the organization and also with the
help of search engines.
Sample Size: It is the act of choosing the number of observation or replicates to
include in a statistical sample.
The sample size for the study is 15 employees in METABOLISTICS
LABORATORIES PRIVATE LIMITED.

2.3 DATA COLLECTION

Data Collection is one of the most important aspects of research. For the success of
any project accurate data is very important and necessary. The information
collected through research methodology must be accurate and relevant.

PRIMARY DATA
Primary Data is the first hand data in which the information is collected for the first
time by the researcher. There are several methods in which the data is complied.
In this project, the data was obtained and collected by mean of questionnaires.
Questionnaire was prepared and distributed to the employees.
Following are the few ways in which the primary data are collected:
Questionnaire: It includes set of questions was being given to the employee to fill
it based on which data was interpreted.
Secondary data: Secondary data needed for the project work were collected from
company websites and search engines.

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Sample Technique: The data collection is done through convenient sample through
questionnaires.

2.4 STATISTICAL TOOLS

Statistical tools are the tools which are used for the data collection and analysis in
research methodology.
For my study I have used pie chart to represent my data.

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 III DATA ANALYSIS

3.1 DATA ANALYSIS

1) Do you like your workplace and surroundings?

Interpretation: From the above data we can interpret that 92.9% of the employees
like their workplace and7.1% do not like their workplace. We can conclude that
majority of the employees of the organization likes their workplace.

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2) Are you treated fairly by your superiors in the organization?

Interpretation: From the above data we can say that 85.7% of the employees feel
that they are treated fairly by their superiors and rest 14.3% feels that they are not
treated fairly. We can conclude that almost half of the employees of the
organization feel that they are treated fairly.

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3) Do you have a clear understanding of your responsibilities?

Interpretation: From the above data we can say that 78.6% of the employees feel
that they have clear understanding of their responsibilities whereas 21.4% feels
that they do not have clear understanding. We can conclude that minority of the
employees do not have clear understanding of their responsibility.

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4) Do you have all the information and resources necessary to do your work
efficiently?

Interpretation: From the above data we can interpret that 69.2% employees thinks
that they have all the information and resources necessary to do the work
efficiently and rest 30.8% thinks that they do not have, we can conclude that only
minimum number of employees feels that they do not have all the information and
resources necessary to do their work efficiently.

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5) Do you feel your work makes good use of your skills and abilities?

Interpretation: From the above data we can interpret that almost 76.9 % of the
employee feel that their work make good use of their skills and abilities and 23.1%
feels that it does not make good use of their skill. We can conclude that majority of
the employee feels that their work makes good use of their skills and abilities.

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6) Do you think your manager or someone at work cares about you?

Interpretation: From the above date we can interpret that 71.4% of the employees
thinks that their manager cares about them whereas 28.6% thinks that their
manager do not care about them. We can conclude that almost majority of the
employee think that their manger cares about them.

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7) Do you think your workload is reasonable for your role?

Interpretation: From the above data we can interpret that 57.1% thinks that their
workload is reasonable for their role and 42.9% thinks that their workload is not
reasonable for their role. We can conclude that there are only few differences
between the percentages of the employee who thinks that the workload is
reasonable for their role.

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8) are there something’s that your organization is doing great?

Interpretation: From the above data we can interpret that 61.5% of the employees
thinks that their organization is doing great and 38.5% of the employees thinks that
their organization is not doing great. We can conclude that majority of the
employees think that their organization is doing great.

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9) Are you given the freedom to make decisions about how to do your work?

Interpretation: From the above data we can interpret that 84.6% of the employee
thinks that they are given the freedom to make decisions about how to do their
work. We can conclude that almost majority i.e. 84.6% of the employee of the
organization thinks that they are given the freedom to make decisions about their
work.

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10) Have you accomplished any career goal in the last six months?

Interpretation: From the above data we can interpret that 57.1% of the employee
feels that they have accomplished any career goal in the last six month and rest
42.9% feels that they have not accomplished. We can conclude that almost half of
the employees feel that they have accomplished their goal in the last six month.

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 3.1 SWOT ANALYSIS
SWOT analysis is an acronym for strengths, weakness, opportunities and threats
and is structured planning method that evaluates those four elements of an
organization.

A SWOT analysis can be carried out for company, product, place, industry or
person. It involves specifying the objective of business venture of project and
identifying the internal and external factors that are favorable and unfavorable to
achieve the objective.

STRENGTH WEAKNESS
 Global leader  Limited Disclosure of
 Strong manufacturing information on the
unit data
 Strong Development  Wears a burden of
huge responsibilities

OPPORTUNITIES THREATS
 Growing income  Strong competition
 Partnership with  Competition for
strong raw material generic products
supplier

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IV. FINDINGS, SUGGESTIONS &
RECOMMENDATIONS
4.1 FINDINGS

 METABOLISTICS LABORATORIES PRIVATE LIMITED.

Includes both domestic and international markets.

 almost majority of the employees like their workplace.

 Many employees think that their company manager cares about them.

 Maximum number of employees thinks that they are given freedom to make
decisions about their work.

 Some of the employees think that they have accomplished some career goal in
the last six month.

 few employees think that their work is not making good use of their skills and
abilities.

 Majority of the employees of the company knows and understand their

responsibilities.

 38.5% of the employees think that their organization is doing great.

 14.3% of the employees feels that they are not treated fairly.

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 4.2 SUGGESTIONS

 Give employees opportunities to make good use of their skills and abilities.

 Focus on letting employee to know their major responsibility.

 Let employees to know their abilities and skills.

 Promote happier environment with the employees.

 Provide resources to solve the problems of the employees.

 Treat every employee of the organization fairly.

4.3 RECOMMENDATIONS

 Managers and the superior of the organization should value their employees.

 Employees must be given freedom to make decisions about their work.

 Encourage employee to accomplish their goal and to maintain feelings of

involvement.

 Enable and try to make employees understand their responsibilities in order to

make organization better.

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 V. CONCLUSION

Employee Engagement is the buzz word term for employee communication. It is a

positive attitude held by employees towards the organization and its value. It is
rapidly gaining popularity in the present scenario of the world. Employee
emphasizes the important of employee communication on the success of a business
and organization, the organization should thus recognize employee more than any
other variable as powerful contributors to a company's competitive position.
Therefore, employee engagement should be continuous process of learning,
improvement, measurement and action.
From the summary of my findings, I conclude that there should be good work
place environment for employees, employer should let employee know their
responsibilities, employees work should make good use of their abilities and skills
then only organization can raise and maintain employee engagement in the
organization.

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 APPENDIX
QUESTIONNAIRE
As per the project suggested by my guide I, SIMRANJIT KAUR of PUNJABI UNIVERSITY,
PATIALA conducted a small survey on the employee engagement as part of my BBA course.

1) Do you like your workplace and surroundings?

a) Yes
b) No
2) Are you treated fairly by your superiors in the organization?
a) Yes
b) No
3) Do you have a clear understanding of your responsibility?
a) Yes
b) No
4) Do you have all the information and resources necessary to do your work efficiently?
a) Yes
b) No
5) Do you feel your work makes good use of your skills and abilities?
a) Yes
b) No
6) Do you think your manager or someone at work cares about you?
a) Yes
b) No
7) Do you think your workload is reasonable for your role?
a) Yes
b) No
8) Are there something that your organization is doing great?
a) Yes
b) No
9) Are you given the freedom to make decisions about how to do your work?
a) Yes
b) No

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10) Have you accomplished any career goal in the last six month?
a) Yes
b) No

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 BIBLIOGRAPHY

Websites
www.wikipedia.com
www.google.com

Books
Ed Ward. M. Mone, Manuel London, 2014
Mark E. Smith, 2009
Joshua Hics, Clay Routledge, 2013

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