LESSON 5:

COMMUNICATION FOR
WORK PURPOSES
ORAL COMMUNICATION IN
THE WORKPLACE
Effective oral communication is crucial for personal and business
productivity in any organization. Research shows that it is the top
business skill needed for quality performance. It is essential for
communication, strategy discussions, planning, teamwork, and
dealing with various stakeholders. Effective communication skills
are also essential for personal growth, leadership, and problem-
solving. However, some companies may struggle to meet the need
for employees with strong communication skills, leading to missed
business transactions.
 Pressing Challenges in
Workplace Communication
Communication has always been essential in any business’ growth and
development. As effective communication is needed to be able to operate and
become successful, pressing challenges do interfere and are likely to affect your
work and communication in the future.of body text
In argumentative writing, claims serve as the backbone of the argument and
should be precise, specific, and focused. They provide a clear direction for the
entire piece of writing.
 top communication
issues
1. .FAILURE TO LISTEN
Ineffective listening hinders
effective communication due to
distractions, short attention,
spans, and physical barriers.
speaker should emphasize active
listening, maintain eye contact,
and avoid inattentiveness
2.Culture differences
Leaders face communication
challenges due to diversity in team
members and cultural customs.
Promoting "unity in diversity" can help
break grouping and improve team
communication.
 3.Locale or distance office
Office location and distance cause
communication issues, leading to
misunderstandings and failures. To
address this, regular meetings and
sharing important issues can be
implemented.
5. Authority of hierarchy
problems
Team leaders often create intimidation among
team members due to their authority, but should
promote harmonious relationships, communicate
their intentions, and encourage open
communication for personal or work- related
issues.
4. ego and attitude
Teamwork can be hindered by
self- image, arrogance, and
conflict. To resolve these issues,
team leaders should promote
understanding, redirect, and
maintain calmness and tactfulness.
6. poorly written
communication
Interoffice business communication
confusion arises from poor content,
substandard organization, and fractured
grammar. To prevent misunderstandings,
ensure well-edited documents are
proofread by the best editor and others.
 7. gender bias
Gender bias in leadership affects
organizational issues. To address
this, team leaders should focus on
addressing departmental issues
without demeaning themselves and
avoid using gender-bias language.
9.inadequate knowledge
Insufficient knowledge can
negatively impact team
performance. To address this,
leaders should encourage members
to upgrade their knowledge,
participate in seminars, and promote
a reading culture
8. focus or listening problems
Communication barriers can hinder department
goals due to generation gaps. Leaders should
encourage mutual understanding, teamwork,
and understanding of weaknesses to overcome
these barriers.
10. cliques, groups, and friendship
Promoting teamwork spirit and
conducting team building activities can
help avoid segregation and promote
objectivity, cooperation, and unity in
diversity within the department.
preparing the cover/
application letter
A cover letter is crucial for professional work,
containing job information, strengths, and
qualifications, urging the reader to consider the
applicant's CV.
writing a job aapplication or a
cover letter
A resume and application letters are crucial for job hunting, as they sell your knowledge and
competence. The application letter is your selling factor, attracting professionals' attention and
ultimately securing an interview.
When you are writing the application letter, bear in mind to
achieve the four important tasks:
Catch the reader's attention purposively.
Tailor it to the company, to the employer, and to the job.
Persuade the reader that you are a qualified applicant for the job.
Request an interview
 After writing the application letter, use the checklist below to make sure your letter has
already met the needed information.

✔The title of the job, source of your information and the statement of your objective
have to be
. clear.
✔There should be a summary of your qualification for the job. This includes work experience,
educational background, and summary of relevant skills such as leadership skills, skills, organizational
skills, and intercultural communication skills.
✔Indicate that you enclosed your CV or resumé.

✔Request for an interview. This includes place and time you will be available and the contact
information such as phone numbers and email addresses.
✔Identify the job. Include any information that is not included in your CV or resume.
Before submitting your application letter, proofread it carefully. Free it from grammatical mistakes
and organizational inconsistencies. Check also for correct punctuations, margins, spacing, and right
letter format.
general guidelines for the
overall structure of your
cover letter
Format your cover letter for post, mail or email.
It should consist of one page only.
•
Include your complete address, email address,
phone numbers.

Use the tile of the person when you

address him/her in the letter. If you can't
find a name, write Dear Sir/Madamme."
THE CONTENT OF COVER LETTER
THE INTRODUCTORY PARAGRAPH
The first paragraph should be persuasive, showcasing your qualifications and
experience as the ideal candidate for the job.
THE MAIN SECTION

The main section of a cover letter should summarize qualifications, expertise,

and skills needed for the job, demonstrate previous duties, and provide proof of
results. Structure the letter into sub- sections for easier understanding. You
can make use of the following phrases

Revise and polish your application letter, ensuring you include all crucial
skills and experiences, as recruiters prefer shorter, essential content.
THE CLOSING PARAGRAPH

Your closing paragraph should be written concisely and neatly. It

should make clear what action the reader will be taking after reading
your cover letter. But don't sound arrogant.

(EXAMPLE) Remember: Before you submit your application letter or

cover letter, proofread or polish it carefully.
 designing the
curriculum vitae
What is a CV or Résumé? Basically, your CV or resumé
describes your education, competence, and experience. It
defines what kind of applicant you are for the job. It
determines if you are the right person for the job.

As one of the essential requirements for job hiring, your CV

should demonstrate to any prospective employer why they
should hire you above any of the other skilled candidates who
have presented themselves for employment.
 basic rule of cv
writing
When writing a CV or resumé, consider the reader, recruiters,
as they are typically human resource managers or recruitment
department staff. Follow these basic rules to avoid being
eliminated.
rules of cv writing
Write with the recruiter or human resource manager in mind. Assume that you are the
recruiter. Think about what he needs to know about you. Consider the job description.
Present your CV or resumé to inform them well about what they need to know. Show it in a
way that it reveals very professional and credible information.
A well-written CV or resumé limits the chance of not selecting you. It easily puts you in the
shortlist.
CV or resumés are the most important documents needed in job screening. They provide the
highlights of your qualifications, work experiences, competence, professional and educational
history.
In some academic institutions, the CV or resumé is the standard for job applications.
The objective of both CV and resumé remain. However, the appearance of the
document is noticeably different.
resume vs. curriculum vitae
There are three major differences between CVs and resumés: the length,
the purpose, and the layout. A resumé is a concise summary of an individual's
skills, aiming to differentiate them from the competition, and can be
customized and not chronologically ordered, containing their name, contact
information, education, and work experience.
IN WRITING YOUR CV, YOU HAVE TO CONSIDER THE FOLLOWING
INFORMATION:
Areas of interest.
Education.
Purposive Communication
Grants, honors and awards.
Publications and presentations.
Publications and presentations.
Academic memberships.
Character references.
 GUIDELINES FOR WRITING EFFECTIVE CV:

include your contact details at the top.

Decide whether you want to start with a personal statement or
career objective.
Include sections on Key Skills, Knowledge and Achievements, Work
Experience, and Education.
When discussing achievements, focus on what you have actually
done and the end result achieved.
Include everything relevant in the 'Work Experience' and 'Education'
sections.
Make sure that your spelling and grammar are all correct Work
on your presentation.
 cv mistakes and pitfalls to
avoid ;
Do not be tempted to lie just to 'look good'.
Avoid leaving gaps in your career history. Do not start your CV with
the dull bits.
do not include your hobbies and interest.

don’t make your cv too long.

do not use an unprofessional email address
 online interview
Online job interviews are cost-effective, time-
saving, and less stressful than traditional face-to-
face interviews. Common types include webcam
interviews, which require a built-in webcam and
popular video-conferencing applications like Skype,
Zoom Cloud, or Google Meet.
physical and virtual
meeting
Technology and internet connectivity have improved business
operations, enabling virtual meetings and contract deals
through computers and smart phones. While video conferencing
allows for more transactions, some businesses still maintain
face-to-face meetings for effectiveness.
virtual meeting and
it’s benefits
Virtual meetings, powered by technological innovations like computers
and software applications like Google Meet, Zoom Cloud, and Skype,
allow people to hold meetings from anywhere, saving time and energy.
These meetings are also inexpensive, requiring only a computer, laptop,
or smart phone, a good internet connection, and professional software.
The benefits of virtual meetings extend to arranging meetings,
facilities, equipment, and transportation for attendees. The same
principles as online interviews apply to virtual meetings.
face to face meeting
and it’s benefits
Face-to-face meetings offer benefits like freer
communication, better body language, and less
misunderstandings. They require attendance,
professionalism, discipline, and a serious environment.
Feedback is crucial for cooperation and teamwork, and
they foster stronger relationships and better teamwork.
 FACE TO FACE
COMMUNICATION
Face-to-face communication is the
exchanging of information, thoughts, and
feelings between the sender and the
recipient. Face-to-face communication takes
place during one-on-one discussions, informal
groups, meetings, and more.
FACE TO FACE refers to interpersonal
EXPERIENCE interactions where individuals
engage with a specific purpose
or goal in mind. It involves
direct interaction, verbal and
non-verbal cues, active
listening, and feedback
exchange to achieve a
particular outcome or to
convey a message effectively.
FACE TO FACE
COMMUNICATION IN THE
DIGITAL AGE
The way communicate at work has
changed dramatically in this
modern-day digital era.

STRONGER WORKING RELATIONSHIP

Your presence at the workplace
signifies your interest and cooperation
with your fellow employees
PERCEPTION OF THOUGHTS AND FEELINGS
Through face-to-face communication you will be able to express exactly
your personal thoughts and feelings.

ENGAGEMENT AND INNOVATION

Face to face communication enriches the sense of belongingness and
collaboration.

ADDRESSING SENSITIVE ISSUES

Face to face communication is necessary when discussing pressing issues or
addressing sensitive concerns in the company.
CLEAR AND CONSICE COMMUNICATION
Miscommunication or misunderstanding is often minimized when you do face
to face communication.
 By Olivia Wilson

FACE TO FACE AND ONLINE

MEETINGS ETIQUETTE
Many companies remain intact and hold
both physical and virtual meetings as essential
parts of the operation to maintain productivity
and continuity. As many may have known the
rules in physical meetings, rules on online
meetings may not be as popular.
Virtual meeting etiquette is a whole new
idea that many people have to learn, compared
to face. To help you keep your meetings
productive and professional, follow these seven
simple virtual meeting etiquette rules that every professional should know.
 VIRTUAL MEETINGS OR ONLINE CLASS SESSIONS
REQUIRE A QUIET AND CONDUCIVE PLACE WHERE
LEARNINGS AND MUTUAL UNDERSTANDING CAN

EETING BE ACHIEVED.
TUAL M
VIR YOUR ATTIRE SHOULD BE WORK OR SCHOOL
APPROPRIATE. YOUR APPEARANCE ONLINE IS AS
IMPORTANT AS YOUR LOOK DURING A FACE-TO-FACE
MEETING.
BE AN ACTIVE LISTENER. WHILE ATTENDING A
VIRTUAL MEETING, DEVOTE YOUR FULL ATTENTION
TO THE MEETING.
WHEN YOU ARE NOT GOING TO TALK, KEEP YOUR MICROPHONE ON THE MUTE MODE. THE
SOUND YOU CREATE FROM YOUR AUDIO ANNOYS OTHER PEOPLE ATTENDING THE VIRTUAL
MEETING.

WHEN YOU JOIN ANY VIRTUAL MEETING, INTRODUCE YOURSELF AND SAY HELLO OR HI.
MAKE SURE THAT THE PEOPLE IN THE MEETING HEAR AND NOTICE YOUR PRESENCE.

NO EATING IS A STRICT RULE THAT PARTICIPANTS HAVE TO OBSERVE DURING THE VIRTUAL
MEETING.

STAY FOCUSED. BE PATIENT STAYING SEATED WHILE ATTENDING THE MEETING.

 WRITING CORRESPONDENCE VIA
PRINT OR EMAIL
Business transactions and negotiations are communicated effectively using
different channels. In the advent of computer technology, most business
organizations communicate through the internet and platforms of social media.

In writing a business letter, the most important element that you need is to ensure
its accuracy. You should know the type of business letter you are writing to be able
to determine the accuracy of its details.
WRITING NITIQUETTE
Netiquette" is a combination of "net" (short for internet) and "etiquette."
It refers to the rules or guidelines for polite and respectful behavior
when communicating online.

Netiquette, or internet etiquette, is essential for maintaining respect and

professionalism online.

•It involves treating others kindly, thinking before posting,

maintaining professionalism in all communications, avoiding negativity,
and being mindful of the permanence of online content.
TEXTING
Texting demands consideration for your audience and company, selecting
appropriate language and abbreviations.
Understand your recipient, use proper symbols, and refrain from overusing
texting, " never text while driving."
EMAIL
Email is valuable for personal or business messages, containing more
content than texts. • In established companies, brief messages are
preferred for efficient communication.
EXAMPLE:
Invitation to Team Meeting" or "Upcoming Team Meeting Agenda."
Guidelines include starting with a proper salutation, using
clear subject lines, ending with name and signature,
avoiding abbreviations, maintaining conciseness and good
format, revising before sending, replying promptly, using
"Reply All" sparingly, avoiding all caps, giving feedback,
checking links, and avoiding large file attachments.
 MEMOS
Memos are versatile documents used within organizations for
information sharing, policy outlines, reports, and proposals.

LETTERS
Letters are formal written communications typically printed on
letterhead paper with sender information.
 In writing letters, observe the seven (7) main parts:
1. Letterhead/logo: Sender's name and return address.
2. The heading names the recipient, often including address and date.
3. Salutation: "Dear" use the recipient's name, if known.
1. The introduction: establishes the overall purpose of the letter
2. The body provides the details of the message.
3.The conclusion: restates the main point and may include a call to action.
4.The signature line: often includes the contact information.Examples are:
•Formal Letter
•Business Letter
•Personal Letter
These examples provide a basic structure for different types of letters, but you can
customize them based on your specific needs and the tone you want to convey.
THANK YOU!